greet Hotel Marseille Centre Saint Charles 2 stars 
Customer review rating 4.2/5 
90 reviews
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Hotel extras
Fully renovated hotel and design
Central Hotel: 5-min. walk from the Canebière and the Old Port
Close to the Saint Charles TGV station, Les Capucins tram + Canebière metro
Food/bar area for lovers of fresh, regional produce
Family rooms for 4 people
Services in the hotel and nearby
Check-in from 12h00
Check out up to 12h00
Paying
Information message
Hotel location
greet Hotel Marseille Centre Saint Charles
4
Allee Leon Gambetta
13001 marseille
france
Tel: +33491950909
Contact email :
hb675@accor.com
Check-in from 12h00
Check out up to 12h00
Our accommodation(s)
We have 60 cozy and comfortable rooms. Our rooms provide all the necessary comfort to fully enjoy your stay. All our rooms are equipped with a flat-screen TV, desk, bathroom and toilet.
Our guest reviews for
greet Hotel Marseille Centre Saint Charles
100% genuine reviews from our guests
Find out moreWas offered a room where a smoker had stay
Customer review rating 0.5/5
Jean-stephane R. Business - 19/12/2020 Confirmed reviews ALL
I was exhausted when I arrived on the room on Sunday night. When I entered in the room I noticed a smoking light smoke smell. I was so exhausted a d I fall asleep. Around 2 O’clock in the morning the smell was so strong that this woke up. I then ask the front desk to change room, as just could not stay, in such a smell. My request was by him telling me that this was not a reason to change room and that no more manager was in the hotel for obvious reason. When I inserted he then came in my room with a sprayer, and then told me that there was no smell grin his point of view. I was so upset then I decided to leave the hotel even though I had pay for a week. I packed all my , left the and tried to find another hotel, but at 2’Oclock was simply impossible. After one hour of try in cold and windy streets, I then came back to the hotel, and slept all night with an open window. That was may be the fourth time that I came back to this hotel, but could never imagine such a lack of respect and humanity and professionalism , specially when I know that the hotel was almost empty. N1 This room was not clean and ventilated to receive customer. N2 Front desk call not have a look at me face to face to tell me that there was no smell in the room. Every body has his own sensibility. But I never made any issue in this hotel, so I had a track record of good customer.
Monsieur R., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à greet hotel Marseille Centre Saint Charles. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Greet sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires sont mises en oeuvre afin d’améliorer la qualité des prestations évoquées, comme évoqué ensemble pendant votre séjour et dès lors votre changement de chambre.. Nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.
Well located but no service
Customer review rating 2.0/5
Linus Solo - 17/09/2020 Confirmed reviews ALL
The AC broke down for the entire hotel and no one informed us before checking in. Only to realised once we are in the room and no employee could help with anything. Note that I have a free cancellation. If i know this before I wouldn’t stay at this hotel.
Dear PHISEK I., Thank you for taking the time to tell us about your experience at the greet hotel Marseille Centre Saint Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Greet, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Yes location is good and peaceful
Customer review rating 2.0/5
Taye Couples - 29/08/2020 Confirmed reviews ALL
First of all I had good time at your hotel everything goes well as I expect it but only one thing I regret is that I didn’t sleep well in the midnight because they are something under the bed biting me like a bedbugs that’s too much kindly treat that part and every other service is good and perfect thank you babe
Dear Taye toheeb I., Thank you for taking the time to tell us about your experience at the greet hotel Marseille Centre Saint Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Greet, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
