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Hotel Mercure Marseille Canebière 4 stars

Customer review rating 4.4/5 647 reviews

ALLSAFE approved hotel

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Hotel Mercure Marseille Canebière
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+ 10 Services

Hotel extras

  • 90 very comfortable rooms for business or family travel

  • Meals available at lunch and dinner time from room service menu

  • Meeting room to organize your events

  • Metro and tram stop outside the hotel

  • 19th century Haussmann building and unique rooms

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Paying
  • Accessibility for people with reduced mobility
  • pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check Out Paying
  • Dry cleaning / Ironing
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Beach and water sports Paying
  • Other sports activities
Business services
  • 3 Meeting room(s)
  • Conventions hotel
  • Copy/print service available Paying

Hotel location

Hotel Mercure Marseille Canebière

48 La Canebiere
En voiture suivre Parking
QPARK LEON GAMBETTA
13001 marseille
france

Tel: +330465585691

Fax: (+33)0465585692

Check-in from 15h00

Check out up to 11h00

  • By plane

    MARSEILLE PROVENCE At 25km / 15.53 miles

  • By train

    NOAILLES At 0.5km / 0.31 miles

  • By train

    SAINT CHARLES At 0.8km / 0.5 miles

GPS :43.296986, 5.379321

Our accommodation(s)

Our restaurants and bars

LE CAPUCIN

Type of cuisine: Bistronomy

Near Canebière market, in a Haussmann setting, come and discover the Marseille brasserie cuisine using fresh and local products. Between tradition and revival, our chef and his team will offer you a unique bistronomique experience.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed

LE FEUILLANT

Non contractual photo

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 50 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Hotel Mercure Marseille Canebière

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

647 reviews

Well located

Customer review rating 4.0/5

F. Business - 05/07/2021 Confirmed reviews ALL

The hotel is particularly well located, on the Canebière, near the Vieux-Port and an underground parkplace.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Staff is friendly and attentive

Customer review rating 4.5/5

Didier O. Friends - 22/06/2021 Confirmed reviews ALL

Nice stay at The Mercure. Staff is very professional and helpful.

Dear DIDIER O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. We are pleased that you enjoyed your stay with us. we hope to welcome you next time. Sincerely, best regards

Not a 4 star hotel

Customer review rating 2.0/5

Ana M. Couples - 20/06/2021 Confirmed reviews ALL

The hotel has not met my expectations, considering the price, the rooms are very small, and the overall experience is not up to 4 stars hotel. Although I booked the "Privilege Room", the extra square meters were actually a long corridor at the entrance. The bathroom and the toilet space are very basic and outdated (small green and white tiles not in line with the room ambiance), just the sink and the mirror, there was not countertop or shelves. Overall there was no attention to detail. The service was ok and the buffet breakfast was great and there was an extensive choice.

Sleek, modern, very comfortable beds, great views and super attentive staff.

Customer review rating 4.5/5

Xenia Families - 26/08/2020 Confirmed reviews ALL

The Hotel itself is great. Loved the decor, the bedding and how modern and well maintained it felt. Would have scored a 10 if our 2 rooms had been provided closer together instead of one on the 6th and one on the 5th floor below and if the parking had been closer and easier to reach. One thing I'm conflicted about is the location. While this was really close the the vieux port and very convenient for a quick walk to most tourist attractions, there were many dodgy looking characters lurking around, especially in the evening and at night. Fully understand this is not something the hotel staff or management can control (and there were enough hotel security staffers around to make you feel safe) but it did make me slightly uneasy when we arrived. All in all one of our best stays this summer without a doubt. Thanks.

Dear XENIA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean, good location, very friendly and helpful staff.

Customer review rating 4.5/5

S. B. Couples - 19/08/2020 Confirmed reviews ALL

The hotel is well located and super clean! All of the receptionists we encountered did a wonderful job and were very helpful. Our only critiques are that the second time we asked our room to be cleaned, the cleaning staff did not leave new toilet roll or a new soap for us and one morning my partner who was getting coffee at the dining area was asked repeatedly what his room number was in a rather rude manner (which didn't make us feel great about organisation and security to be honest).

Dissapointed

Customer review rating 1.5/5

Stefan Couples - 10/08/2020 Confirmed reviews ALL

The room was nice and comfortable bed. But service not existing. 1) You propose the online check-in, which I tried and there was technical error several times before it worked. I arrive at the hotel and your staff tells me I only check-in for 1 night, but was staying 2 nights. I did not chose anything when check-in online. Your online check-in process is not very easy! 2) Due Covid they dont clean the room, which I did not understand!

Dear STEFAN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. We are sorry for the ACCOR online chechin, feel free to contact the ACCOR GROUP customers service..... Wrong, Due to the Covid is provide on demand ! we asking our guest if they want the cleaning service or not, because cleaning service, means, that the staff has to get inside the room, and you can imagine that some guest are not agree with that, because of the risk of the Covid.... . So, we prefer to let the choice to our guests.... At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely,

Good stay

Customer review rating 5.0/5

Camille P. Couples - 29/02/2020 Confirmed reviews ALL

Late check in Confortable bedroom missing one thing in the bedroom : coat hanger For one night it was ok to put our staff in the dressing but if you stay more than a night .. no

Dear CAMILLE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very well located

Customer review rating 4.5/5

Salg Couples - 25/02/2020 Confirmed reviews ALL

Just down the street from the old port. Tram in front of the hotel and metro station nearby.

Dear SHERI G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located but there’s construction around the hotel, which takes away from the experience

Customer review rating 4.0/5

R. Couples - 11/02/2020 Confirmed reviews ALL

The hotel is new and very nice. The staff are extremely friendly. The rooms are on the smaller side but well designed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Nice staff, but there was no hot water in half of the structure

Customer review rating 1.5/5

Rosario Business - 26/11/2019 Confirmed reviews ALL

My experience at the hotel was weak. My room didn't have hot water for 2 days and I changed it (even if the reception ensured me that after the first day it wouldn't have happened anymore). However, the new room was small and quite claustrophobic, so I had to change it again. The staff was kind, but it presents great weaknesses: cleaning staff does not speak english at all; I had to move my luggage from one room to another since it was not supposed that the staff could do it in any case; soaps and loundry was not changed as required. Globally the experience was very bad.

Dear ROSARIO ANDREA C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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