Hotel Mercure Marseille Canebière Vieux-Port 4 stars

Customer review rating (ALL Rating) 4.5/5 998 reviews

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Description

Hotel extras

  • Located right in the city center, ideal for a stopover in Marseille

  • A 5-minute walk from the Old Port and 10 minutes from the St-Charles train station

  • Dedicated spaces for seminars, business meetings and coworking

  • Green Key certified

  • A gourmet breakfast with local inspiration

Our accommodation(s)

Hotel location

Hotel Mercure Marseille Canebière Vieux-Port

48 La Canebiere
13001 Marseille
France

GPS:43.296986, 5.379321

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR - LE CAPUCIN

Steps from the Old Port, our bar warmly welcomes you with a selection of homemade drinks and pastries. Make yourself comfortable in our cozy interior or enjoy some gentle sunshine on our charming terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  998 reviews

Customer review rating 0.5/5

Alexandru S. Business - Confirmed reviews ALL

I stayed 10 days the linen and towels were never changed. The breakfast is a joke, a disaster! Avoid this hotel, score 1

dear guest, We would like to sincerely apologize for your experience, which does not reflect the level of service we strive to provide. Regarding the linen and towels, as part of our environmental commitment as a Green Key certified establishment, they are changed upon request in order to reduce our ecological impact. That being said, for a 10-day stay, we should indeed have been more attentive and clearly informed you of this option, or taken the initiative to offer a change. We are also sorry that the breakfast did not meet your expectations. We make every effort to offer a varied and generous selection, which is why we would have sincerely appreciated more detailed feedback on what did not meet your expectations so that we can improve. Your comments are taken very seriously and will be shared with our teams. We nevertheless hope to have the opportunity to regain your trust during a future stay. Kind regards, Sophie GALLON-General Manager

Customer review rating 4.5/5

Monique S. Friends - Confirmed reviews ALL

A refaire

Chère Monique S., Nous vous remercions sincèrement pour votre évaluation positive. Nous sommes ravis d'apprendre que vous avez apprécié la localisation, la cordialité de notre équipe ainsi que le confort et l'espace de votre chambre. Nous espérons vous accueillir de nouveau très bientôt. Cordialement, Hôtel Mercure Marseille Canebière Vieux-Port

Customer review rating 3.0/5

David B. O. Business - Confirmed reviews ALL

The location was sketchy, there was no shower, just a bath with a shower head. The staff were friendly enough but no one really seemed that interested.

Customer review rating 4.5/5

Veronique A. Friends - Confirmed reviews ALL

Excellente literie

Bonjour, Nous vous remercions pour votre retour positif et sommes ravis d'apprendre que votre séjour a été confortable et que vous avez apprécié la qualité de notre literie. Votre satisfaction est notre priorité. Cordialement, Hôtel Mercure Marseille Canebière Vieux-Port

Customer review rating 3.0/5

Filiz U. Couples - Confirmed reviews ALL

I wasn’t expecting luxury but above basic at least . The room was almost empty and very small. Looked even depressing. The best part was location, walking distance to gare and tram

Hello, Thank you for your feedback. We regret that your room did not meet your expectations in terms of comfort and decor. Your positive comments regarding our location are appreciated, and we will consider your remarks to enhance our guest experience. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port

Other web-users rate our hotel

  • 638 reviews 8.7/10 Location
  • 752 reviews 7.2/10 Room
  • 729 reviews 9/10 Service
  • 375 reviews 8.5/10 Breakfast
  • 256 reviews 7.4/10 Cleanliness
  • 160 reviews 8.7/10 Vibe
  • 17 reviews 3.2/10 Bar
  • 6 reviews 10/10 Beach

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