Hotel Mercure Marseille Canebière Vieux-Port 4 stars

Customer review rating (ALL Rating) 4.5/5 995 reviews

Hotel Mercure Marseille Canebière Vieux-Port - Image 1
Hotel Mercure Marseille Canebière Vieux-Port - Image 2
Hotel Mercure Marseille Canebière Vieux-Port - Image 3
Hotel Mercure Marseille Canebière Vieux-Port - Image 4

Description

Hotel extras

  • Located right in the city center, ideal for a stopover in Marseille

  • A 5-minute walk from the Old Port and 10 minutes from the St-Charles train station

  • Dedicated spaces for seminars, business meetings and coworking

  • Green Key certified

  • A gourmet breakfast with local inspiration

Our accommodation(s)

Hotel location

Hotel Mercure Marseille Canebière Vieux-Port

48 La Canebiere
13001 Marseille
France

GPS:43.296986, 5.379321

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR - LE CAPUCIN

Steps from the Old Port, our bar warmly welcomes you with a selection of homemade drinks and pastries. Make yourself comfortable in our cozy interior or enjoy some gentle sunshine on our charming terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  995 reviews

Customer review rating 5.0/5

Yulia T. Business - Confirmed reviews ALL

I had a wonderful stay at this hotel and would gladly recommend it. The entire team was extremely friendly, helpful, and attentive throughout my visit. They were always quick to provide information and assist with anything I needed. I especially appreciated their responsiveness when an important document of mine was mistakenly delivered to the wrong hotel. The staff immediately took action, contacted the other location, and helped me locate it quickly so I could retrieve it without any issues. That level of care really stood out. The room was amazing: comfortable, clean, and beautifully maintained. The location is also fantastic, making it a perfect place to stay. A big thank you to Stephanie, Lilya, Lana, Adrien and Lorenzo (I’m sorry if I miss someone, all reception staff working on 4th of May was amazing!) for their kindness, professionalism and reactivity! I would definitely recommend this hotel and would happily stay here again!

Dear Yulia T., Thank you very much for taking the time to share your positive experience at Hôtel Mercure Marseille Canebière Vieux-Port. We are delighted to hear that you enjoyed your stay with us and found our location to be convenient and our accommodations comfortable. I am particularly pleased to learn that our team made a significant impact during your visit. Providing attentive and responsive service is a core aspect of our hospitality philosophy, and it is gratifying to know that our staff, including Stephanie, Lilya, Lana, Adrien, and Lorenzo, were able to assist you effectively. Your acknowledgment of their efforts is greatly appreciated and will be shared with the entire team. It is also wonderful to hear that we could assist you in retrieving your important document promptly. We understand that such situations can be stressful, and it is our aim to ensure that our guests feel supported and cared for throughout their stay. Your kind words regarding the cleanliness and maintenance of your room are also appreciated. We take great pride in our facilities and strive to maintain the highest standards for our guests. We are thrilled that you found it to be to your satisfaction. Thank you once again for your recommendation. We look forward to welcoming you back to our hotel on your next visit to Marseille. Sophie GALLON- Directrice

Customer review rating 5.0/5

Rosemary G. Couples - Confirmed reviews ALL

Beautiful comfortable room with huge balcony

Dear Rosemary G., Thank you for your kind words regarding your recent stay at Hôtel Mercure Marseille Canebière Vieux-Port. We are delighted to hear that you enjoyed your beautiful and comfortable room, as well as the fantastic location close to the Vieux Port and Gare St Charles. Your satisfaction is our priority, and we appreciate your positive feedback. Best regards, Sophie GALLON - Director

Customer review rating 4.5/5

Edward T. Couples - Confirmed reviews ALL

One night….no suprises

Cher Edward T., Je vous remercie d'avoir pris le temps de partager votre expérience positive dans notre établissement. Nous sommes ravis d'apprendre que votre séjour a été agréable et sans surprises. Votre satisfaction est notre priorité, et nous nous engageons à offrir un service de qualité à tous nos clients. Nous espérons vous accueillir à nouveau lors de votre prochain passage à Marseille. Sophie GALLON - Directrice

Customer review rating 4.0/5

Lois H. Families - Confirmed reviews ALL

On the whole, positive. Room was quiet and kept clean. One suggestion I would like to make is for there to be USB charging ports available in the room. It would also have been appreciated if the staff were able to accept postcards (with stamps) for postage as there seemed to be very few public postboxes in the locality. I have experience with All Accor Hotels and find them very reliable and with good service and knowledgeable, friendly staff

Hello, Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location and found your room to be quiet and clean. Your suggestion for USB charging ports will be noted for future evaluations. Additionally, we appreciate your input regarding postcard services, as we always aim to provide convenient amenities for our guests. We are delighted that you have had positive experiences with Accor Hotels and that our staff met your expectations for service and friendliness. Thank you once again for your valuable insights. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port

Customer review rating 4.5/5

Hilal I. E. Families - Confirmed reviews ALL

Kind reservation service

Dear Hilal I. E., Thank you for your kind words regarding your recent stay at Hôtel Mercure Marseille Canebière Vieux-Port. We are delighted to hear that you enjoyed our prime location and appreciated the spaciousness of your room. Additionally, it is gratifying to know that our reservation service met your expectations. We look forward to welcoming you back for another pleasant stay in the future. Sophie GALLON - Director

Other web-users rate our hotel

  • 588 reviews 8.6/10 Location
  • 729 reviews 7.3/10 Room
  • 714 reviews 9/10 Service
  • 339 reviews 8.3/10 Breakfast
  • 254 reviews 7.5/10 Cleanliness
  • 156 reviews 8.7/10 Vibe
  • 5 reviews 0/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Marseille