Hotel Mercure Marseille Canebière

Hotel Mercure Marseille Canebière

Customer review rating (ALL Rating) 4.5/5 851 reviews

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Hotel extras

  • 90 very comfortable rooms for business or family travel

  • Meals available at lunch and dinner time from room service menu

  • Meeting room to organize your events

  • Metro and tram stop outside the hotel

  • 19th century Haussmann building and unique rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Hotel Mercure Marseille Canebière

48 La Canebiere
13001 Marseille
France

GPS:43.296986, 5.379321

Telephone +33 4 65 58 56 91

Fax +33 4 65 58 56 92

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

LE CAPUCIN

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  851 reviews

TripAdvisor Rating  4.0/5  129 reviews

The hotel is well located

Customer review rating 3.0/5

Nidia Families - Confirmed reviews ALL

Melanie who worked at the front desk in the mornings was fabulous, she was very helpful and friendly. The hotel is nice and modern and within 10mins walk to the port. The only negative was that the breakfast, 5-10.

Dear LEONIDIA M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine

Very central hotel

Customer review rating 3.5/5

Julie Couples - Confirmed reviews ALL

Lovely building from outside but felt dirty outside . The room was nice ( 202) but where are guests suppose to toiletries or makeup etc ? No shelf no table no nothing .. very odd in a bathroom designed for guests ? I used a bedside table in the bathroom for my makeup etc but not ideal as then nothing one side of the bed . Reception staff and night staff all lovely and very polite.

Dear Julie, We very much appreciate your comments regarding your stay at the hotel Mercure Canebière Vieux Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Maybe for the next time you can ask for the room 218 where you can put all of your thing in the bathroom :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Delphine

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

good location and clean but restaurant was not open when we arrived and we were not informed in advance

Dear KAREN D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our restaurant is usually closed saturday and sunday. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Delphine

excellent hotel and staff

Customer review rating 4.5/5

Ayman Business - Confirmed reviews ALL

I had a room on the first floor not very quiet, although i asked for a quiet one when i booked. Luckily the reception lady (Marwa) changed it for me immediately. The breakfast is good, but a bit expensive.

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Was very enjoyable. Breakfast was good & staff very friendly & helpful

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Other web-users rate our hotel

  • 453 reviews 8/10 Location
  • 581 reviews 7.6/10 Room
  • 613 reviews 9.2/10 Service
  • 8 reviews 3.5/10 WiFi
  • 228 reviews 8.2/10 Breakfast
  • 206 reviews 8.9/10 Cleanliness
  • 167 reviews 9.3/10 Vibe
  • 120 reviews 7.5/10 Food

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