Hotel Mercure Marseille Canebière 4 stars

Friendly and comfortable

Cozy hotel, very clean and nice staff

great stay , location borderline , closed to vieux port but near Belsunce as well which is not great Parking was far , almost 10 minutes walking ...

Parking in q park at Charles, short walk to hotel, easy check in, spotless room quiet and sound proofed room, comfortable beds, tea and. Offer and kettle, easy walk to restaurants and harbour, great staff, didn’t have breakfast there’s loads of cafes etc.

The hotel staff was a bit lack of professional knowledge in terms of language and cocktails - but they balanced it with charm and efforts.

Hotel was well located and modern. However there were several few shortcomings, especially from staff that we communicated with. We were placed on the 6th floor, more ‘attic style’ however also means room was smaller than what was advertised when booking. A room change request was made with a staff member but she hastily brushed us off and walked away WHILE we were making the request and sharing the room problems. We had issues with plumbing (sink was drained by staff onsite) and showers (no water, let alone hot water - not settled) which was a constant annoyance. Dirty towel left after room service, stains on carpet, etc. We expected more from a 4star establishment and especially from Mercure but this left a bad mark with us.

This was our second visit to this hotel because we like the central location and the lively Noailles market just behind the hotel. Rooms are very clean and well insulated against noise, beds are comfortable and the room and bathroom were a good size and well appointed. Good breakfast. Personnel are all very nice and helpful. One tiny reminder: Don't forget your rubber bathtub mat (as I did this trip) as the bathtub is very slippery and there is no bar on the wall to hang on to when you get out of the tub. C'était notre deuxième visite à cet hôtel car nous aimons son emplacement central et le marché animé de Noailles juste derrière l'hôtel. Les chambres sont très propres et bien isolées du bruit, les lits sont confortables et la chambre et la salle de bain étaient de bonne taille et bien aménagées. Bon petit déjeuner. Le personnel est très gentil et disponible. Un petit rappel : N'oubliez pas votre tapis de baignoire en caoutchouc (comme je l'ai fait ce voyage) car la baignoire est très glissante et il n'y a pas de barre sur le mur pour s'accrocher quand on sort de la baignoire.

I rarely had such an unpersonal feeling in a hotel. The hotel is nice, with modern rooms, soundproof (with windows closed, although police/firebrigade/ambulance sirenes can be heard) and a vibrant neighbourhood (Marocco feeling). But what was missing for us was a warm welcome. We stayed 8 nights and half of the time there was nobody at the reception and when there was somebody, they hardly looked up from the laptop to say welcome or 'bonjour' when we entered the lobby, the doors only being 4 meters in front of the small reception desk. Very strange and sad, since that could have been the little extra to get an even better rating and in fact it really disturbed us, not being used to such a cold ambiance when entering a hotel.

The hotel is particularly well located, on the Canebière, near the Vieux-Port and an underground parkplace.

Nice stay at The Mercure. Staff is very professional and helpful.

The hotel has not met my expectations, considering the price, the rooms are very small, and the overall experience is not up to 4 stars hotel. Although I booked the "Privilege Room", the extra square meters were actually a long corridor at the entrance. The bathroom and the toilet space are very basic and outdated (small green and white tiles not in line with the room ambiance), just the sink and the mirror, there was not countertop or shelves. Overall there was no attention to detail. The service was ok and the buffet breakfast was great and there was an extensive choice.