Dear Mark P., Thank you for taking the time to share your feedback regarding your recent stay. We are pleased to hear that you appreciated our location, which is indeed a highlight for many of our guests. However, we regret that your experience did not fully meet your expectations. We value your comments and will continuously strive to enhance our services for future visits. Sophie GALLON - Director

Dear Divya K., Thank you for taking the time to share your experience during your recent stay with us. I am pleased to hear that you found our staff, particularly Lea, to be helpful and communicative. Our team strives to ensure that all guests feel welcomed and supported throughout their stay. However, I sincerely apologize for the cleanliness issues you encountered in your room. Maintaining high standards of cleanliness is a priority for us, and it is disappointing to learn that we fell short in this instance. I understand how exhausting travel can be, and it is unacceptable for you to have experienced such discomfort upon arrival. I appreciate your feedback regarding the absence of conditioner and the state of the room, as it helps us identify areas for improvement. Should you choose to stay with us again, I encourage you to reach out to our team immediately should any concerns arise. Your comfort and satisfaction are of utmost importance to us. Sincerely, Sophie GALLON- Directrice

Dear Nicholas C., Thank you for your kind words regarding your recent stay at Hôtel Mercure Marseille Canebière Vieux-Port. We are delighted to hear that you appreciated our prime location, the comfort of our beds, and the quiet air conditioning in your room. It is also wonderful to know that you enjoyed our breakfast offerings. Your feedback is invaluable, and we look forward to welcoming you back in the future. Sophie GALLON - Director

Dear Linda B., Thank you for taking the time to share your experience with us. I sincerely apologize for the discomfort you experienced during your stay, particularly regarding the air conditioning in your initial room. I understand how important a comfortable environment is for a restful night’s sleep, and I regret that we fell short in this instance. It is our policy to address guest concerns promptly, and I appreciate your persistence in notifying our team about the issue. I am glad to hear that the team was able to find a solution by moving you to a more comfortable room. We strive to ensure all our guests have a pleasant experience, and your feedback is invaluable in helping us improve our services. Should you choose to stay with us again, I encourage you to reach out directly for any needs or concerns during your visit. It is our goal to ensure that all guests feel welcomed and comfortable throughout their stay. Thank you once again for your feedback, and I hope you will consider giving us another opportunity to provide you with a much improved experience. Sincerely, Sophie GALLON - Director

Dear Parveen A., Thank you for your feedback regarding your recent stay at Hôtel Mercure Marseille Canebière Vieux-Port. We are pleased to hear that you appreciated our hotel's convenient location and the cleanliness of your accommodations. However, we regret any inconvenience caused by the oversight in housekeeping and your perception of local interactions. Your comments are valuable, and we will certainly consider them as we strive to enhance our guests' experiences. Sophie GALLON - Director

Dear Domagoj V., Thank you for sharing your positive experience at Hôtel Mercure Marseille Canebière Vieux-Port. We are delighted to hear that you found your stay comfortable and enjoyed the vibrant location of our hotel. It is wonderful that our recent renovations have made a favorable impression, and we appreciate your recognition of the efforts made to enhance our facilities. We take pride in our dedicated staff who strive to provide exceptional service, ensuring that our guests feel welcomed and cared for throughout their stay. Your comments regarding the breakfast selection are particularly gratifying, as we aim to offer a variety of options that cater to diverse tastes. It is also pleasing to know that you found the rooms and bathrooms to your liking, alongside the effective air conditioning system designed for your comfort. Being situated just a short walk from the iconic Vieux Port and other notable attractions, we are glad you found our location convenient for exploring the heart of Marseille. Your endorsement means a great deal to us, and we are grateful for your recommendation. We look forward to welcoming you back on your next visit to this beautiful city. Sophie GALLON - Director

Dear Madam, Thank you for taking the time to share your experience following your stay with us. We are sincerely sorry to learn that you did not feel completely safe in the room that was assigned to you. We fully understand that when travelling alone, certain aspects such as room location or the presence of a connecting door can be particularly important. We would, however, like to provide some clarification regarding our connecting rooms: when these rooms are sold individually, the connecting doors remain locked and secured on both sides. They can only be opened when both rooms are booked together. Nevertheless, we regret that this room configuration caused you any discomfort during your stay. We are also sorry that your request to change rooms gave you the impression that it was not well received by our reception team. This is certainly not the level of service we aim to provide. We have also taken note of your comments regarding the room location, despite your request for a higher floor, as well as the lack of privacy due to the visibility from outside. We are, however, delighted to read that you appreciated the warm welcome and helpful recommendations provided by Lilya and our reception team, as well as the hotel's convenient location, the air conditioning, and the overall cleanliness of your room. We will be pleased to share your compliments with them. Regarding the bathroom cleaning, we have shared your feedback with our housekeeping team to ensure that our standards continue to improve. Finally, we fully agree that excellent customer service should be delivered consistently to all guests. Please be assured that this is a principle we strive to uphold every day. We hope to have the opportunity to welcome you back and provide you with an experience that better meets your expectations. Kind regards, Management

Dear Yulia T., Thank you very much for taking the time to share your positive experience at Hôtel Mercure Marseille Canebière Vieux-Port. We are delighted to hear that you enjoyed your stay with us and found our location to be convenient and our accommodations comfortable. I am particularly pleased to learn that our team made a significant impact during your visit. Providing attentive and responsive service is a core aspect of our hospitality philosophy, and it is gratifying to know that our staff, including Stephanie, Lilya, Lana, Adrien, and Lorenzo, were able to assist you effectively. Your acknowledgment of their efforts is greatly appreciated and will be shared with the entire team. It is also wonderful to hear that we could assist you in retrieving your important document promptly. We understand that such situations can be stressful, and it is our aim to ensure that our guests feel supported and cared for throughout their stay. Your kind words regarding the cleanliness and maintenance of your room are also appreciated. We take great pride in our facilities and strive to maintain the highest standards for our guests. We are thrilled that you found it to be to your satisfaction. Thank you once again for your recommendation. We look forward to welcoming you back to our hotel on your next visit to Marseille. Sophie GALLON- Directrice

Dear Rosemary G., Thank you for your kind words regarding your recent stay at Hôtel Mercure Marseille Canebière Vieux-Port. We are delighted to hear that you enjoyed your beautiful and comfortable room, as well as the fantastic location close to the Vieux Port and Gare St Charles. Your satisfaction is our priority, and we appreciate your positive feedback. Best regards, Sophie GALLON - Director

Cher Edward T., Je vous remercie d'avoir pris le temps de partager votre expérience positive dans notre établissement. Nous sommes ravis d'apprendre que votre séjour a été agréable et sans surprises. Votre satisfaction est notre priorité, et nous nous engageons à offrir un service de qualité à tous nos clients. Nous espérons vous accueillir à nouveau lors de votre prochain passage à Marseille. Sophie GALLON - Directrice