Hotel Mercure Marseille Canebière

Customer review rating (ALL Rating) 4.6/5 1,020 reviews

Hotel Mercure Marseille Canebière - Image 1
Hotel Mercure Marseille Canebière - Image 2
Hotel Mercure Marseille Canebière - Image 3
Hotel Mercure Marseille Canebière - Image 4

Description

Hotel extras

  • Located in the city center, ideal for a stopover in Marseille

  • A 5-min walk from the Old Port and 10 min from Saint Charles train station

  • A bistronomic restaurant with chef Noël Baudrand

  • Dedicated spaces for seminars and business meetings

  • Green Key certification

Our accommodation(s)

Hotel location

Hotel Mercure Marseille Canebière

48 La Canebiere
13001 Marseille
France

GPS:43.296986, 5.379321

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CAPUCIN

On La Canebière near the Old Port, discover chef Noël Baudrand's refined cuisine using fresh & local products, in a Haussmannian setting blending traditional & modern. https://www.brasserielecapucin.com/

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,020 reviews

TripAdvisor Rating  4.0/5  173 reviews

Certificate of excellence 2023

More like a hostel than a hotel

TripAdvisor rating 1.0/5

megw521 TripAdvisor review

I have stayed in many 4 star hotels and this certainly was not one. It is more like a hostel than a hotel. Staff with no customer service. Room was not as described, booked a twin but was given a tiny double. One small wardrobe with four coathangers for 2 persons staying 3 days, not even a shelf to put your clothes on. No chest of drawers. Coffee facilities had powdered milk sachets which were so ancient they didn't dissolve. Buffet breakfast was cold every morning and very poor quality. when Bain marie was empty and a request for it to be refilled we were told that that there was no more. Asked for a poached egg but was told no. We looked forward to a relaxing glass of wine before bed but the bar is closed on Saturdays and Sundays. Very noisy area but there was no double glazing. It seemed as though the hotel is run more for the benefit of the staff than customers. The area is littered with homeless, drunks and beggars and feels very unsafe to walk through in the evening. I would never return to this hotel

Well located hotel

Customer review rating 3.5/5

Anders Friends - Confirmed reviews ALL

The best about the hotel is the central location. The room was okay, but nothing too exciting to talk about.

Dear Anders, thank you for your feedback. We are glad you appreciated our central location. We will strive to enhance your room experience on your next visit. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port.

Bad experience, not a safe stay

TripAdvisor rating 2.0/5

Alainmoual92 Business - TripAdvisor review

Im a privilege member of the accor hotels chain and I go on business trips frequently and i usually only reserve at accor. During my last stay, my luggage was opened when I was out of the room, even though i locked it before I leave with a security code. On my return my luggage was open. I mentioned this to the reception and they told me they investigated it but they can’t know who entered the room when im out and they did not take any measures and did not took this event seriously. It will be my last time to visit this hotel.

Dear guest, We sincerely apologize for the incident regarding your luggage during your recent stay. The security and well-being of our guests are of utmost importance to us, and we take such matters very seriously. Rest assured that we are looking into this matter diligently to prevent any recurrence. We are writing the same answer as the one we wrote on the other of your negative digital reviews. You are already aware that we took quick measures to check all the datas necessary to investigate on our own about your room even nothing has been stolen as you know. Duty Manager and front desk Managers themselves discussed with you and replied to you orally about this unfortunate incident after doing all the efforts that could do. We appreciate your loyalty as a privilege member of the Accor hotels chain and regret the inconvenience caused. Your feedback is valuable to us, and we will ensure that necessary steps are taken to address this issue. We hope to have the opportunity to regain your trust in the future. Best regards Hôtel Mercure Marseille Canebière Vieux-Port

too much traffic

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I booked the wrong place, is not your fault, good to visit the city but definitively not a business stop by

Dear guest, we understand your concerns regarding the traffic. While we are delighted you found our location good for exploring the city, we regret any inconvenience caused. We hope you will consider us again for your future leisure stays. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port.

Perfect stay

Customer review rating 5.0/5

Janos Couples - Confirmed reviews ALL

Had an excellent stay at the hotel! Great location, clean and well-decorated room, fantastic breakfast. Staff was friendly and helpful. Pleasant surprise with a privilege room upgrade. Highly recommended!

Dear guest, We thank you for the review you left on our hotel. We are delighted that you enjoyed your stay and hope to welcome you again very soon. Please accept, Madam, Sir, our distinguished greetings. The Reception team

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Other web-users rate our hotel

  • 666 reviews 8.7/10 Location
  • 823 reviews 7.6/10 Room
  • 790 reviews 9.3/10 Service
  • 12 reviews 6.8/10 WiFi
  • 488 reviews 6.9/10 Comfort
  • 394 reviews 9.1/10 Breakfast
  • 280 reviews 7.9/10 Cleanliness
  • 187 reviews 9.3/10 Vibe

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