Hotel Mercure Marseille Canebière Vieux-Port 4 stars

Customer review rating (ALL Rating) 4.5/5 1,004 reviews

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Description

Hotel extras

  • Located right in the city center, ideal for a stopover in Marseille

  • A 5-minute walk from the Old Port and 10 minutes from the St-Charles train station

  • Dedicated spaces for seminars, business meetings and coworking

  • Green Key certified

  • A gourmet breakfast with local inspiration

Our accommodation(s)

Hotel location

Hotel Mercure Marseille Canebière Vieux-Port

48 La Canebiere
13001 Marseille
France

GPS:43.296986, 5.379321

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR - LE CAPUCIN

Steps from the Old Port, our bar warmly welcomes you with a selection of homemade drinks and pastries. Make yourself comfortable in our cozy interior or enjoy some gentle sunshine on our charming terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,004 reviews

Customer review rating 5.0/5

Andreia O. D. Solo - Confirmed reviews ALL

I really enjoyed the hotel. only thing is that I was not aware of the difficulty to arrive at the hotel. there is a market just behind and there is always police and lots of people making it difficult for taxis to get there. not very safe in the evening either. but staff super friendly and helpful, great breakfast, comfy room. easy walk to vieux port, le panier. easy to take the bus to the notredame. really liked the experience.

Customer review rating 2.5/5

Sumita V. Solo - Confirmed reviews ALL

I was given a connecting room and felt unsafe given that I was a solo female traveller. Was met with a little unhappiness at reception when I requested for a room change. Also, I requested ahead for a high floor. The room change landed me in the first floor. View was nice but felt unsafe the entire time because people from the street could look directly into my room. Lilya and the other receptionist on day duty were quite friendly and provided helpful hints to explore around Marseilles. Overall the room cleanliness was pretty good and I liked the housekeeping, except it was not super thorough in the bathroom. Nevertheless, convenient enough location for me to wander. Thankfully the AC worked.

Dear Madam, Thank you for taking the time to share your experience following your stay with us. We are sincerely sorry to learn that you did not feel completely safe in the room that was assigned to you. We fully understand that when travelling alone, certain aspects such as room location or the presence of a connecting door can be particularly important. We would, however, like to provide some clarification regarding our connecting rooms: when these rooms are sold individually, the connecting doors remain locked and secured on both sides. They can only be opened when both rooms are booked together. Nevertheless, we regret that this room configuration caused you any discomfort during your stay. We are also sorry that your request to change rooms gave you the impression that it was not well received by our reception team. This is certainly not the level of service we aim to provide. We have also taken note of your comments regarding the room location, despite your request for a higher floor, as well as the lack of privacy due to the visibility from outside. We are, however, delighted to read that you appreciated the warm welcome and helpful recommendations provided by Lilya and our reception team, as well as the hotel's convenient location, the air conditioning, and the overall cleanliness of your room. We will be pleased to share your compliments with them. Regarding the bathroom cleaning, we have shared your feedback with our housekeeping team to ensure that our standards continue to improve. Finally, we fully agree that excellent customer service should be delivered consistently to all guests. Please be assured that this is a principle we strive to uphold every day. We hope to have the opportunity to welcome you back and provide you with an experience that better meets your expectations. Kind regards, Management

Customer review rating 4.5/5

Carole M. Solo - Confirmed reviews ALL

Extremely pleased with my upgrade.

Customer review rating 4.5/5

Leif M. Families - Confirmed reviews ALL

Friendly staff, good central location. Nice and quiet rooms.

Customer review rating 5.0/5

Niels J. K. Business - Confirmed reviews ALL

Great staff.

Other web-users rate our hotel

  • 596 reviews 8.5/10 Location
  • 745 reviews 7.6/10 Room
  • 720 reviews 8.9/10 Service
  • 424 reviews 6.7/10 Comfort
  • 335 reviews 8.2/10 Breakfast
  • 262 reviews 7.8/10 Cleanliness
  • 156 reviews 8.5/10 Vibe
  • 16 reviews 3.5/10 Bar

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