Hotel Mercure Marseille Canebière

Customer review rating (ALL Rating) 4.6/5 1,021 reviews

Hotel Mercure Marseille Canebière - Image 1
Hotel Mercure Marseille Canebière - Image 2
Hotel Mercure Marseille Canebière - Image 3
Hotel Mercure Marseille Canebière - Image 4
48 La Canebiere, 13001 Marseille, France

Description

Hotel extras

  • Located in the city center, ideal for a stopover in Marseille

  • A 5-min walk from the Old Port and 10 min from Saint Charles train station

  • A bistronomic restaurant with chef Noël Baudrand

  • Dedicated spaces for seminars and business meetings

  • Green Key certification

Our accommodation(s)

Hotel location

Hotel Mercure Marseille Canebière

48 La Canebiere
13001 Marseille
France

GPS:43.296986, 5.379321

Telephone
Fax +33 4 65 58 56 92

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE CAPUCIN

On La Canebière near the Old Port, discover chef Noël Baudrand's refined cuisine using fresh & local products, in a Haussmannian setting blending traditional & modern. https://www.brasserielecapucin.com/

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,021 reviews

TripAdvisor Rating  4.0/5  179 reviews

Certificate of excellence 2024

No shower?!?! Otherwise good hotel in great location

TripAdvisor rating 1.0/5

171DavidS TripAdvisor review

The hotel is situated in a bustling area a short walk from the old port. The location is ideal for most of the main attractions, including the port and Le Panier as well as the main shopping streets and plentiful restaurants and café’s. The Capucins Market is situated just behind the hotel and a lot of the local businesses are Moroccan or Turkish which lends a lovely ethnic vide and liveliness to the area day and night (very different to the usual French style, this part of Marseille really feels like a very different country). The hotel building has recently been tastefully restored. Given the bustling and lively surroundings the hotel entrance is kept locked and you will need your key to access. Given the great location and exciting area why am I only giving the hotel a 1 star rating? The reason is simple. In all the years I have been travelling I have never stayed to a hotel room without a shower (even if this was only a shower over a bath). To be honest I still can’t quite believe it, especially as this was the more expensive ‘privilege room’. In what can only be described as style over function the designer decided that a freestanding bath would look nice and presumably be more Instagramable? My morning routine was reduced to the undignified and frankly unpleasant experience of crouching in the bath and trying to wash myself using the hand held hair wash attachment (there is no hook to hang this on as the bath is fully freestanding and the water would, and does, go everywhere). Most unedifying and not something you look forward to. The last thing you want in a very hot country (and Marseille is the hottest city in France) is having to take a bath every morning. There was no mention of the lack of shower on the website (which actually shows a shower so perhaps it is luck of the draw and I was just very unlucky). Aside from the substandard washing arrangements the room was well appointed although not particularly spacious (except for a very long corridor which was quite useful for storing shoes and bags). The air conditioning was reasonably efficient but never seemed to cool the room particularly quickly. The privilege rooms have a coffee machine, very small kettle and a mini bar (standard rooms get a fridge which is probably just as useful). A minor point but I ended up having to obtain a new toilet roll from reception as the roll in our bathroom dwindled to just a few remaining sheets but was never replaced. Breakfast was adequate but not exceptional, the bread always seemed a little stale (this is France so you expect amazing bread not simply okay bread). There’s a decent selection of cold meats and local cheeses along with fresh pineapple and orange. Plenty of jams, cereals, nuts and of course croissants, pain au chocolates and cakes. The hot choices of bacon, sausages, scrambled eggs, beens, mushrooms, tomatoes and even the option to boil your own egg but they never looked that appealing ( I didn’t try them so I can’t really comment).

Dear David S, Thank you for sharing your feedback with us. We appreciate your positive comments regarding the hotel's location and surroundings. We regret to learn of your disappointment with the bathroom facilities in your room. Rest assured, we take your feedback seriously and will address this matter internally. We apologize for any inconvenience this may have caused during your stay. Your comments regarding the room amenities and breakfast have also been duly noted for our continuous improvement. Next time try to ask us for an immediate change of room. Thanks again for the review which perfectly detail our establishment and its particularities. We strive to provide a comfortable and enjoyable experience for all our guests. Should you choose to stay with us again in the future, we will do our best to ensure a more pleasant stay. Thank you again for your review. Warm regards, Hôtel Mercure Marseille Canebière Vieux-Port

In the middle of the city

Customer review rating 4.0/5

Adp25 Families - Confirmed reviews ALL

It was a nice hotel in the middle of the city center. Busy area but near the train station, so be aware no taxi will want to take you to the hotel because they want a longer fair ride, so be aware you may have to walk from the train station.

Dear customer, thank you for sharing your experience with us. We are delighted to hear that you found our hotel nice and well-located in the city center. We understand the challenges with taxi services and appreciate your feedback. We recommend guests use the nearby train station for convenient access (7 min by walking to reach the hotel). Looking forward to welcoming you back soon! Best regards, Hôtel Mercure Marseille Canebière Vieux-Port

Superb

Customer review rating 5.0/5

Ed Friends - Confirmed reviews ALL

Everything was top class. ! A warm welcome, very clean room, excellent food and super location.

Dear Ed, We are delighted to hear about your fantastic experience at our hotel! Thank you for your kind words about our warm welcome, cleanliness, food quality, and convenient location. We look forward to welcoming you back soon. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port

Clean, polite staff. Good food and service in restaurant

Customer review rating 4.5/5

Lynda Couples - Confirmed reviews ALL

Very enjoyable

Dear Lynda, thank you for your positive feedback! We are delighted to hear that you enjoyed our clean facilities, polite staff, and excellent restaurant service. We look forward to welcoming you back soon. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port.

OK as a base

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

OK hotel. Area not the best - crowded and felt unsafe, hence hotel doors locked.

Dear guest, thank you for sharing your feedback. We prioritize our guests' safety like in all big cities, which is why we have security measures in place. We regret to hear about your concerns and hope you still enjoyed your stay with us. Best regards, Hôtel Mercure Marseille Canebière Vieux-Port.

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Other web-users rate our hotel

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  • 428 reviews 8.7/10 Breakfast
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