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Hotel Mercure Marseille Canebière 4 stars

Customer review rating 4.4/5 496 reviews

ALLSAFE approved hotel

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Hotel Mercure Marseille Canebière
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+ 21 Services

Hotel extras

  • 90 very comfortable rooms for business or family travel

  • In the heart of the city center of Marseille, on the mythical Canebière

  • Meeting room to organize your events

  • Metro and tram stop outside the hotel

  • 19th century Haussmann building and unique rooms

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parkingPaying
  • Accessibility for people with reduced mobility
  • pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Late Check OutPaying
  • Dry cleaning / Ironing
  • Boutique Gourmande
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Beach and water sportsPaying
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service availablePaying

Hotel location

Hotel Mercure Marseille Canebière

48 La Canebiere
En voiture suivre Parking
QPARK LEON GAMBETTA
13001 marseille
france

Tel: +330465585691

Fax: (+33)0465585692

Check-in from 14h00

Check out up to 12h00

  • By plane

    MARSEILLE PROVENCE At 25km / 15.53 miles

  • By train

    NOAILLES At 0.5km / 0.31 miles

  • By train

    SAINT CHARLES At 0.8km / 0.5 miles

GPS :43.296986, 5.379321

Our accommodation(s)

Classic Room - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products

Classic Room - 2 single beds

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Bathroom products

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 25 m² / 269 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Suite - Ideal for a family - 1 double bed and 1 two-person sofa bed

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft
  • High speed internet
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Privilege Room, terrace with view of Notre Dame de la Garde - 1 double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 22 m² / 237 sq ft
  • Bathroom products
Rooms

Our restaurants and bars

LE CAPUCIN

Type of cuisine: Bistronomy

Near Canebière market, in a Haussmann setting, come and discover the Marseille brasserie cuisine using fresh and local products. Between tradition and revival, our chef and his team will offer you a unique bistronomique experience.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE FEUILLANT

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 50 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Hotel Mercure Marseille Canebière

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

496 reviews

Sleek, modern, very comfortable beds, great views and super attentive staff.

Customer review rating 4.5/5

Xenia Families - 26/08/2020 Confirmed reviews ALL

The Hotel itself is great. Loved the decor, the bedding and how modern and well maintained it felt. Would have scored a 10 if our 2 rooms had been provided closer together instead of one on the 6th and one on the 5th floor below and if the parking had been closer and easier to reach. One thing I'm conflicted about is the location. While this was really close the the vieux port and very convenient for a quick walk to most tourist attractions, there were many dodgy looking characters lurking around, especially in the evening and at night. Fully understand this is not something the hotel staff or management can control (and there were enough hotel security staffers around to make you feel safe) but it did make me slightly uneasy when we arrived. All in all one of our best stays this summer without a doubt. Thanks.

Dear XENIA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean, good location, very friendly and helpful staff.

Customer review rating 4.5/5

S. B. Couples - 19/08/2020 Confirmed reviews ALL

The hotel is well located and super clean! All of the receptionists we encountered did a wonderful job and were very helpful. Our only critiques are that the second time we asked our room to be cleaned, the cleaning staff did not leave new toilet roll or a new soap for us and one morning my partner who was getting coffee at the dining area was asked repeatedly what his room number was in a rather rude manner (which didn't make us feel great about organisation and security to be honest).

Dissapointed

Customer review rating 1.5/5

Stefan Couples - 10/08/2020 Confirmed reviews ALL

The room was nice and comfortable bed. But service not existing. 1) You propose the online check-in, which I tried and there was technical error several times before it worked. I arrive at the hotel and your staff tells me I only check-in for 1 night, but was staying 2 nights. I did not chose anything when check-in online. Your online check-in process is not very easy! 2) Due Covid they dont clean the room, which I did not understand!

Dear STEFAN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. We are sorry for the ACCOR online chechin, feel free to contact the ACCOR GROUP customers service..... Wrong, Due to the Covid is provide on demand ! we asking our guest if they want the cleaning service or not, because cleaning service, means, that the staff has to get inside the room, and you can imagine that some guest are not agree with that, because of the risk of the Covid.... . So, we prefer to let the choice to our guests.... At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely,

Good stay

Customer review rating 5.0/5

Camille P. Couples - 29/02/2020 Confirmed reviews ALL

Late check in Confortable bedroom missing one thing in the bedroom : coat hanger For one night it was ok to put our staff in the dressing but if you stay more than a night .. no

Dear CAMILLE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very well located

Customer review rating 4.5/5

Salg Couples - 25/02/2020 Confirmed reviews ALL

Just down the street from the old port. Tram in front of the hotel and metro station nearby.

Dear SHERI G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located but there’s construction around the hotel, which takes away from the experience

Customer review rating 4.0/5

R. Couples - 11/02/2020 Confirmed reviews ALL

The hotel is new and very nice. The staff are extremely friendly. The rooms are on the smaller side but well designed.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Nice staff, but there was no hot water in half of the structure

Customer review rating 1.5/5

Rosario Business - 26/11/2019 Confirmed reviews ALL

My experience at the hotel was weak. My room didn't have hot water for 2 days and I changed it (even if the reception ensured me that after the first day it wouldn't have happened anymore). However, the new room was small and quite claustrophobic, so I had to change it again. The staff was kind, but it presents great weaknesses: cleaning staff does not speak english at all; I had to move my luggage from one room to another since it was not supposed that the staff could do it in any case; soaps and loundry was not changed as required. Globally the experience was very bad.

Dear ROSARIO ANDREA C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mercure Hotel Marseille Canebiere

Customer review rating 4.0/5

Anonymous Friends - 18/11/2019 Confirmed reviews ALL

We have appreciated the staff kindness in spite of external events that could have made our stay a nightmare.

Dear PATRICE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.0/5

B. Solo - 13/11/2019 Confirmed reviews ALL

Welcomed and professional team

Dear ROGER B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Overall a good place to stay, but check the bathrooms...

Customer review rating 4.0/5

Business T. Business - 11/11/2019 Confirmed reviews ALL

Hotel to the train station and the old harbor, clean modern room, friendly and helpful personnel, good breakfast.

Dear GERASIMOS S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. we are very sorry for the bathroom. feel free to call the reception, staff is here to help you during your stay to fix the problem, giving you an other room if necessary. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 3.5/5

Lynda Friends - 02/11/2019 Confirmed reviews ALL

Good

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

great stay for our first time in Marseille

Customer review rating 4.0/5

Irah Friends - 30/10/2019 Confirmed reviews ALL

Nice room, looks very new, very clean, and good location too. this hotel is way nicer than the other mercure hotel even though the other one link directly to the shopping center Marseille city itself is in a bit of mess due to construction, but the hotel is nearby to everywhere, and located not in the "not so graffiti area" of Marseille i would expect to have a water in the room, but no water available, and only two paper cup are available each day, it would be grateful if we can have the water bottle during our stay.

Dear IRAH H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are very sorry for the water it supoose to have one bottle each day in the little fridge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Room too small

Customer review rating 3.0/5

Eugenio V. Business - 24/10/2019 Confirmed reviews ALL

Great breakfast, room too small (303), bad ventilation.

Dear EUGENIO V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Excellente

Customer review rating 5.0/5

A. Families - 22/10/2019 Confirmed reviews ALL

Excellente

Monsieur A., Nous vous remercions d'avoir pris le temps de partager vos impressions suite à votre séjour à Hôtel Mercure Marseille Canebière Vieux-Port. C’est avec grand plaisir que nous recevons vos belles appréciations, aussi, nous ne manquerons pas de les partager avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

Great and comfortable place

Customer review rating 5.0/5

Sylvain D. Business - 11/10/2019 Confirmed reviews ALL

Comfortable

Dear SYLVAIN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect location and helpful staff

Customer review rating 4.0/5

Louise W. Friends - 09/10/2019 Confirmed reviews ALL

We fell in love with Mercure in Angers and joined Accor. They had by far the best breakfast at any hotel—madeleines, cheeses and meats, multiple breads and pastries etc. Your choices weren’t as extensive but were good. Our two rooms on the second floor were handsome and comfortable but quite noisy. We heard can s tante shouting and fighting outside. Your lobby area feels cold and sterile with few places to sit.

Dear LOUISE W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port its with a big attention that we are reading your appreciations... I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location!

Customer review rating 3.5/5

Marc F. Couples - 06/10/2019 Confirmed reviews ALL

A perfect hotel to explore this vibrant city!

Dear MARC F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port (Opening July 2019). It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent stay!

Customer review rating 5.0/5

Dschmitt Business - 29/09/2019 Confirmed reviews ALL

Wonderful location, breakfast and size of rooms!

Dear SCHMITT D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Not great

Customer review rating 3.0/5

Youss Business - 26/09/2019 Confirmed reviews ALL

Not very convenient for a business trip

Dear YOUSSEF A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

No Reception, not easy to find staff, no curtain in bathroom, dirty toilet paper. Never again.

Customer review rating 1.0/5

Conrad Business - 21/09/2019 Confirmed reviews ALL

No Reception, not easy to find staff, no curtain in bathroom, dirty toilet paper. Never again.

Dear KOENRAAD C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux- I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Sincerely,

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