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Hotel Mercure Marseille Canebière 4 stars

Customer review rating (ALL Rating) 4.4/5 875 reviews

ALLSAFE approved hotel

Hotel Mercure Marseille Canebière
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+ 14 Services

Hotel extras

  • 90 very comfortable rooms for business or family travel

  • Meals available at lunch and dinner time from room service menu

  • Meeting room to organize your events

  • Metro and tram stop outside the hotel

  • 19th century Haussmann building and unique rooms

Hotel location

Hotel Mercure Marseille Canebière

48 La Canebiere
En voiture suivre Parking
QPARK LEON GAMBETTA
13001 marseille
france

Tel: +330465585691

Fax: (+33)0465585692

Check-in from 14h00

Check out up to 11h00

  • By plane

    MARSEILLE PROVENCE At 26km / 16 miles

  • By train

    NOAILLES At 0.5km / 0.31 miles

  • By train

    SAINT CHARLES At 0.8km / 0.5 miles

GPS :43.296986, 5.379321

Hotel services

LE CAPUCIN

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 90 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • 3 connecting rooms
    • 90 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • Spanish
    • German
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed internet
    • WiFi at the hotel
  • Pets welcome
    • Pet allowed Additional charge
  • Reduced mobility Facilities
  • 100% Non Smoking Property
Access to property
  • Car park Additional charge
    • Near the property
    • Public

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 50

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 20 people

Find out more

Our guest reviews for
Hotel Mercure Marseille Canebière

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

875 reviews

TripAdvisor Rating 4.0/5

106 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent

Customer review rating 5.0/5

Anonymous Couples - 18/10/2021 Confirmed reviews ALL

Parfaite

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Excellent spot!

Customer review rating 5.0/5

Gabriel C. Couples - 15/10/2021 Confirmed reviews ALL

Location was in the Heart of Marseille.

Dear GABRIEL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 3.5/5

Kate Business - 30/09/2021 Confirmed reviews ALL

The hotel was nice but Im still waiting for my invoice…

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,
Customer review rating 4.5/5

Cathy Families - 28/09/2021 Confirmed reviews ALL

Hotel is in a good location close to metro and vieux port. It’s on a busy street, so you can hear noise but not too much. I would go back

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good stay

Customer review rating 3.5/5

Anonymous Couples - 10/09/2021 Confirmed reviews ALL

The location is close to metro and old harbor but at a fairly crowded area. Rooms were reasonable size and clean. Shower and sink are separate from the toilet which makes no sense. Breakfast was reasonable. Staff were helpful.

Dear Guest, Thank you for taking the time to share your feedback. Only few of our rooms are with separated toilet; a convenience which is normally appreciated by our customers, we are sorry that you didn't like it Sincerely,

Well located and nice room

Customer review rating 4.5/5

Antonetta R. Couples - 24/08/2021 Confirmed reviews ALL

Friendly and comfortable

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Great staff & comfortable room

Customer review rating 4.5/5

Anonymous Couples - 22/08/2021 Confirmed reviews ALL

Cozy hotel, very clean and nice staff

Good stay but parking was far

Customer review rating 3.5/5

Eddy G. Couples - 17/08/2021 Confirmed reviews ALL

great stay , location borderline , closed to vieux port but near Belsunce as well which is not great Parking was far , almost 10 minutes walking ...

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Good location excellent hotel

Customer review rating 5.0/5

Veronica Families - 17/08/2021 Confirmed reviews ALL

Parking in q park at Charles, short walk to hotel, easy check in, spotless room quiet and sound proofed room, comfortable beds, tea and. Offer and kettle, easy walk to restaurants and harbour, great staff, didn’t have breakfast there’s loads of cafes etc.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Excellent location, good breakfast

Customer review rating 5.0/5

Jókai K. Friends - 09/08/2021 Confirmed reviews ALL

The hotel staff was a bit lack of professional knowledge in terms of language and cocktails - but they balanced it with charm and efforts.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Unused potential

Customer review rating 2.5/5

Sr Couples - 09/08/2021 Confirmed reviews ALL

Hotel was well located and modern. However there were several few shortcomings, especially from staff that we communicated with. We were placed on the 6th floor, more ‘attic style’ however also means room was smaller than what was advertised when booking. A room change request was made with a staff member but she hastily brushed us off and walked away WHILE we were making the request and sharing the room problems. We had issues with plumbing (sink was drained by staff onsite) and showers (no water, let alone hot water - not settled) which was a constant annoyance. Dirty towel left after room service, stains on carpet, etc. We expected more from a 4star establishment and especially from Mercure but this left a bad mark with us.

Dear SEBASTIAN R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. we are sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Satisfied customers

Customer review rating 5.0/5

Sheri Couples - 05/08/2021 Confirmed reviews ALL

This was our second visit to this hotel because we like the central location and the lively Noailles market just behind the hotel. Rooms are very clean and well insulated against noise, beds are comfortable and the room and bathroom were a good size and well appointed. Good breakfast. Personnel are all very nice and helpful. One tiny reminder: Don't forget your rubber bathtub mat (as I did this trip) as the bathtub is very slippery and there is no bar on the wall to hang on to when you get out of the tub. C'était notre deuxième visite à cet hôtel car nous aimons son emplacement central et le marché animé de Noailles juste derrière l'hôtel. Les chambres sont très propres et bien isolées du bruit, les lits sont confortables et la chambre et la salle de bain étaient de bonne taille et bien aménagées. Bon petit déjeuner. Le personnel est très gentil et disponible. Un petit rappel : N'oubliez pas votre tapis de baignoire en caoutchouc (comme je l'ai fait ce voyage) car la baignoire est très glissante et il n'y a pas de barre sur le mur pour s'accrocher quand on sort de la baignoire.

Dear SHERI G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

modern, clean hotel but not a welcome feeling

TripAdvisor rating 4.0/5

ChriVdm 03/08/2021 TripAdvisor review

I rarely had such an unpersonal feeling in a hotel. The hotel is nice, with modern rooms, soundproof (with windows closed, although police/firebrigade/ambulance sirenes can be heard) and a vibrant neighbourhood (Marocco feeling). But what was missing for us was a warm welcome. We stayed 8 nights and half of the time there was nobody at the reception and when there was somebody, they hardly looked up from the laptop to say welcome or 'bonjour' when we entered the lobby, the doors only being 4 meters in front of the small reception desk. Very strange and sad, since that could have been the little extra to get an even better rating and in fact it really disturbed us, not being used to such a cold ambiance when entering a hotel.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Marseille Canebière Vieux-Port. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

Well located

Customer review rating 4.0/5

F. Business - 05/07/2021 Confirmed reviews ALL

The hotel is particularly well located, on the Canebière, near the Vieux-Port and an underground parkplace.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Staff is friendly and attentive

Customer review rating 4.5/5

Didier O. Friends - 22/06/2021 Confirmed reviews ALL

Nice stay at The Mercure. Staff is very professional and helpful.

Dear DIDIER O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Marseille Canebière Vieux-Port. It is always a pleasure to receive positive feedback. We are pleased that you enjoyed your stay with us. we hope to welcome you next time. Sincerely, best regards

Not a 4 star hotel

Customer review rating 2.0/5

Ana M. Couples - 20/06/2021 Confirmed reviews ALL

The hotel has not met my expectations, considering the price, the rooms are very small, and the overall experience is not up to 4 stars hotel. Although I booked the "Privilege Room", the extra square meters were actually a long corridor at the entrance. The bathroom and the toilet space are very basic and outdated (small green and white tiles not in line with the room ambiance), just the sink and the mirror, there was not countertop or shelves. Overall there was no attention to detail. The service was ok and the buffet breakfast was great and there was an extensive choice.

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