Mercure Marseille Centre Vieux Port Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 6,074 reviews

ALLSAFE approved hotel

Information message

Mercure Marseille Centre Vieux Port Hotel
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+ 19 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Véritas

Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001 marseille

Fax: (+33)4/96172233

Check-in from 12h00

Check out up to 12h00





  • By plane

    MARSEILLE PROVENCE At 25km / 15 miles

  • By train

    SAINT CHARLES At 2km / 1.24 miles

GPS:43.298807, 5.375029

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE FRIOUL Non contractual photo

Our accommodation(s)

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 415

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

6,074 reviews

TripAdvisor Rating 4.0/5

1,564 reviews

Well located

Customer review rating 4.5/5

Jamal E. Y. Couples - 29/11/2021 Confirmed reviews ALL

Good hotel, very friendly staff. Perfect situation to visit Marseille

Well located

Customer review rating 4.0/5

Anonymous Solo - 12/10/2021 Confirmed reviews ALL


Very well located

Customer review rating 5.0/5

Marius Business - 05/10/2021 Confirmed reviews ALL

Nice and cosy. Bed was not only properly adjusted.


Customer review rating 3.5/5

B. Business - 23/09/2021 Confirmed reviews ALL


Very well located close to old port. Parking available

Customer review rating 4.0/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

We were satisfied with hotel

Well located. Good service.

Customer review rating 4.5/5

Anonymous Solo - 08/09/2021 Confirmed reviews ALL

One night stay. Comfortable room. Good service. Helpful staff.

great location bad service

Customer review rating 2.5/5

Anonymous Solo - 26/08/2021 Confirmed reviews ALL

The receptionist first gave me a key to occupied room. I had to go back to the reception with my luggage. A male receptinist then fixed the problem. Also the female receptionist gave me wrong information about the parking garage. The female receptionist was awful.

Over rated

Customer review rating 3.0/5

Nico K. Families - 25/08/2021 Confirmed reviews ALL

Room : Bathroom and bed were OK, toilet not properly cleaned at arrival, general feeling is that room has been very fastly renewed... Wind noise at closed window... Breakfast : To forget. Service is a disaster, poor choice, general taste is even better at IBIS... just not in MERCURE sandard.

Locatie service top

Customer review rating 5.0/5

Sofie Couples - 23/08/2021 Confirmed reviews ALL

Ales was perfect

Customer review rating 5.0/5

Anonymous Couples - 22/08/2021 Confirmed reviews ALL

Staff friendly, room very clean, good location.

Good stay

Customer review rating 4.0/5

Rabih S. Families - 10/08/2021 Confirmed reviews ALL

Excellent staff

Well positioned and comfortable hotel.

TripAdvisor rating 5.0/5

workmancolin Couples - 11/09/2019 TripAdvisor review

The hotel is very close to St Charles railway station and the Vieux Port. There is building work ongoing in the area which is a nuisance but the hotel is very comfortable with large well fitted rooms and an excellent quality bed.

Good hotel

TripAdvisor rating 4.0/5

jorisopanen Couples - 21/07/2019 TripAdvisor review

Good value of money. Great location. Big shopping center is near. Easy walk to the old harbour and the center of the city. Silent and clean room. Breakfast is great. Car parking is not best, difficult find an exit and go to hotel.

Dear guest, I thank you for having time to share your experience. I hope we will have the pleasure to welcome you again soon.

Poor Service VS the Hotel fees.

TripAdvisor rating 2.0/5

732abdelk Business - 14/07/2019 TripAdvisor review

Poor Service VS the Hotel fees. You call the central desk and you can stay long for a service. the breakfast is NOT for.a 4stars hotel. The customer feels very well the cost saving of Mercure Hotel!! Quality decreasing.

A very good hotel in Marseille centre

TripAdvisor rating 4.0/5

silless Couples - 07/05/2019 TripAdvisor review

Large beautiful room. Helpful staff. Good breakfast. Free soft drinks from minibar and Nespresso machine in rooms. Above all, the hotel is situated some 200 meters from the Vieux Port. Recommend strongly this hotel!

Dear guest, I am glad that you enjoyed your stay with us and thank you for taking the time to share your satisfaction, we look forward to seeing you again.

Refurbished but seems to be operating on a shoestring

TripAdvisor rating 1.0/5

pamelab76 Couples - 12/04/2019 TripAdvisor review

Thin towels, paper cups and three teabags in rooms. The sink in our room was blocked, after two requests was fixed. No concierge and no information where restaurants were. When you are in a foreign city!!!!!! had dinner in on the first night. An inedible soggy club sandwich. Big chunks of lettuce and a sliver of ham. To top it off,we are Accor + members. After being asked to show our card were reluctantly given a welcome drink. Our membership was noted when we booked. Not happy

Dear guest, I offer you our sincerest apologies for not being able to satisfy you better,I assure you that our greatest desire is to satisfy each of our customers and we regret not having succeeded

A Few Days in Marseille

TripAdvisor rating 5.0/5

Jim B Couples - 23/08/2018 TripAdvisor review

Mercure Marseille is ideally located - close to the old port and short walk to centre of Marseille.The staff were friendly and check-in and check-out was efficient.Room was most comfortable and good size and the bathroom was spacious.there is a convenient bar / restaurant area, reasonably priced and quiet.Overall a very enjoyable stay

Dear Customer I thank you for taking the time to share your enthusiastic comments following your last stay with us at Mercury Marseille Old Town Center. I hope we will have the opportunity to welcome you again for a future stay in Marseille

Good location and within all transport facilities

TripAdvisor rating 5.0/5

JashanR94 Couples - 12/08/2018 TripAdvisor review

Enjoyed our stay and staff welcoming and helpful. Only problem is that they have used 2 single bed to form a double bed . I guess this is quite common in Europe. Safe was not working and it was repaired the following day and also offered me alternative safe in their reception. Hence, I had no problem worth that. I will definitely return back if I will visit Marseille again.

Dear guest, I am delighted that you have had a good stay with us at Mercury Marseille Old Town Center and am happy to hear that we have been responsive to your feedback. I hope we will have the pleasure of welcoming you back if you return to Marseille.

Reliable, efficient, comfortable

TripAdvisor rating 4.0/5

bergas2018 Business - 22/07/2018 TripAdvisor review

Excellent stay, warm & efficient service at the reception on both days. Comfortable room (Privilege category). Poor wifi connection however, unless sitting near the door. Good lounge area, great barman. Excellent hotel location.

Dear Guest, I would like to thank you for your pleasant comments about your recent stay in our hotel Mercure Marseille Center, I will share your comments comments with my team, it will encourage the staff. I hope to have the opportunity to welcome you again soon. Best regards,

Great stay in Masreille

TripAdvisor rating 5.0/5

helen e Business - 21/02/2018 TripAdvisor review

The hotel has a great location, super nice rooms and a fantastic bed, the staff is very friendly, and it has obviously been renovated recently so that it is clean, modern and functional. I will definitely come back.

Dear Hélène, Thank you very much for your comments. I am glad to notice that you had enjoyed your stay with us. Best regards.

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