Mercure Marseille Centre Vieux Port Hotel 4 stars

There was a problem with the lifts. Only having two lifts for a large hotel was not great, and this was made worse when one lift did not work for the first 1.5 days. The remaining lift was full most times it arrived at my floor. I tried to use the stairs to get to breakfast on my first day but these took me to the fire escape through the building site next door. I eventually ended back in reception and faced the same problem of trying to get a lift up to breakfast. The wifi did not seem to reach all rooms which was problematic.

Everything v good. The breakfast was excellent - the lady serving the eggs and bacon was v pleasant. All staff were polite and friendly. The room was quiet and the beds comfortable. We couldn't understand how the lifts worked and never seemed to arrive on the correct floor - this didn't matter as we were on holiday and weren't in a hurry. A few more wall hooks in the bathroom would have been useful.

Great bed - neighborhood is not that great

Accommodation was comfortable. Staff friendly. On the whole, a very enjoyable stay. Thank you.

The elevator was very much over crowded. The breakfast was good, but we wish more different things.

Close to port, shopping nearby, great water pressure, hot water, comfortable bed, great view of Notre dame de la garde. Clean, everthing you need. Friendly and welcoming staff. No complaints.

Good location. Good price too.

The service was good, so was the room, but food at the ar was really bad, especially for the price paid !

I did not think it was value for money at all.

The service, breakfast and room was nice. The hotel seems a bit worn - my shower was missing some tiles, and a table had been mashed into a wall so it was broken. Finally, in order to stay at your hotel you got my e-mail address including my permission to send me marketing e-mails. This is not cool and imho not in accordance with GDPR rules. I have since unsubscribed to all your mailings but you don't need my e-mail address to conduct business with me - and especially not for signing me up to your bonus program and sending me marketing mail.

The lack of a temporary parking space when first arriving at the hotel caused us major heartburn, since the hotel apparently hasn't been able to figure out a process to safeguard a check-in area. An arriving driver is forced to either block traffic for a while (try keeping your cool while a line o 10 cars backs up behind you, honking, while you're waiting to get instructions on accessing the parking lot). Calling ahead would have helped, but we hadn't done that. Other than that, the hotel and the room were both exceptionally well equipped and lovely (except the lighting in the room -- the front desk neglected to let us know that we were supposed to leave the key card in a wall slot that controlled the lights in the room, so we had about 3 minutes of total confusion with lights going on and off). We liked the hotel location enormously -- perfect for walking around the most historic part of the city. Good restaurant recommendations from the front desk, and wonderful ambience in the lobby. Liked the hotel well enough that I would stay again, especially now that I know how to handle the problems we encountered the first time.

The room size is good for Europe but the bed sheets and pillows may not clean or hygiene. My wife had allergies all over her face. The towels is very thin and olds.

Very good breakfast Very bad towels - grey instead white No shampoo, no body soap - instead of this hand soap(Hotel 4 stars)

We were very impressed with the outstanding customer service we received from the moment we arrived. Your staff was so helpful and the hotel was perfect in every way.

The hotel is 10min walking distance from Old Port which is very convenient. We stayed there just one night to departure to Paris. We almost missed our flight because we couldn't find the car in the parking lot, it's not properly signposted, when we finally found our car, all gates to the main streets were close because I guess is relatively unsafe, which is not a great feeling when you're walking with luggage at 5am. The hotel is a standard Mercure.