Mercure Marseille Centre Vieux Port Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,359 reviews

Mercure Marseille Centre Vieux Port Hotel - Image 1
Mercure Marseille Centre Vieux Port Hotel - Image 2
Mercure Marseille Centre Vieux Port Hotel - Image 3
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Description

Hotel extras

  • Free WiFi throughout the hotel

  • 440 yards (400 m) from the Old Port

  • Near the WTC Convention Center

  • Almost 43,055 sq. ft. (4,000 m²) of Mercure/WTC Center spaces

Our accommodation(s)

Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001 MARSEILLE
France

GPS:43.298807, 5.375029

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

LE FRIOUL

The bar is open from 8am to 11pm. Try our signature cocktails with tapas or explore our range of wines, served by the glass, plus bistro dining in a sporty setting with wall-screen video.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,359 reviews

Customer review rating 4.5/5

Terence M. Solo - Confirmed reviews ALL

Pleasant reception staff except for one rather grumpy girl who made me feel she was doing me a great favour when I said I didn't have a phone to scan the QR for my welcome drink. She grudgingly gave me a voucher. What a pity All Accor fails to realise that not all elderly customers are glued to their phones! Some of us don't have or need one. Excellent breakfast.

Dear Mr M., Thank you for sharing your feedback following your stay with us. We are pleased to read that you enjoyed our breakfast and appreciated the overall friendliness of our reception team. However, we are truly sorry to hear about your experience regarding the welcome drink. Please accept our sincere apologies for the inconvenience and the impression it left. At our hotel, we strive to offer a warm and attentive service to all our guests, regardless of their preferences or habits. Your comment has been noted and will be shared with the team to ensure we provide more flexible and considerate alternatives in the future. We sincerely hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Kind regards, Hôtel Mercure Marseille Centre Vieux Port.

Customer review rating 1.5/5

Gunter M. Couples - Confirmed reviews ALL

Bed had two different heights, room had a very limited view, overall hotel experience was rather fair as the look is worn. Pictures in the internet show different hotels

Customer review rating 4.5/5

Yannick L. Business - Confirmed reviews ALL

Agreable

Customer review rating 2.0/5

Bart R. Business - Confirmed reviews ALL

Central located, poor and dangerous neighborhood - did not feel safe at all. Worn out hotel, it needs urgent renovation, it doesn't look fresh.

Customer review rating 3.5/5

Cristina: G. Couples - Confirmed reviews ALL

Lovely stay, clean room, friendly staff, and an excellent breakfast. However, we had a very unpleasant incident. On checkout day, we were supposed to leave the room by 11 a.m. My partner and I went down for breakfast around 8, and when we came back to the room at 9 to wash up, get ready, and grab our last things, we found a cleaning lady sitting on our toilet taking a shit with the door open. That was extremely unprofessional. We chose not to report it to the front desk to avoid causing problems for the workers, but it was definitely not pleasant. Other than that, I would still recommend the property.

Other web-users rate our hotel

  • 636 reviews 8.8/10 Location
  • 796 reviews 7.1/10 Room
  • 811 reviews 8.5/10 Service
  • 8 reviews 6/10 WiFi
  • 429 reviews 8.7/10 Breakfast
  • 395 reviews 7.7/10 Comfort
  • 274 reviews 6/10 Cleanliness
  • 166 reviews 4.6/10 Amenities

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