Mercure Marseille Centre Vieux Port Hotel

Mercure Marseille Centre Vieux Port Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 1,276 reviews

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Hotel extras

  • Labelled ALLSAFE by Bureau Véritas

ALLSAFE approved hotel

Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001 MARSEILLE
France

GPS:43.298807, 5.375029

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE FRIOUL

The bar is open from 8am to 11pm. Try our signature cocktails with tapas or explore our range of wines, served by the glass, plus bistro dining in a sporty setting with wall-screen video.

Our accommodation(s)

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,276 reviews

TripAdvisor Rating  4.0/5  1,598 reviews

Customer review rating 5.0/5

Véronique H. Couples - Confirmed reviews ALL

Exactement excellent 👌

Well located.

Customer review rating 5.0/5

Sukhy Couples - Confirmed reviews ALL

Great hotel. Maybe rooms not so 4 star but 3 star. White Walls in the rooms look cheap. Bathroom door had holes at the bottom. Safe wasn’t working had to ring to get batteries replaced. Room 1118

An excellent choice for a weekend break.

TripAdvisor rating 4.0/5

Whitby1964 TripAdvisor review

An excellent choice for a city break. Close to the Old Port and everything you would wish to do in Marseille. The staff are very pleasant and helpful. We had the most basic room (there was a big medical conference plus the France v South Africa rugby so the hotel - and the whole of Marseille - packed) but it was fine. Spacious, clean, very comfy bed and the buffet breakfast offers a wide range of options for all tastes. Can't fault this for a value stay in the city.

Hello Thank you very much for taking the time to write this comment and I am delighted that our establishment was able to meet your expectations. Looking forward to welcoming you again Best regards Yoann Perrin - General Manager Mercure Marseille Centre Vieux-Port

Center location, connection to WTC ideal but real problem with lifts when groups need to move up or down since no access to stairs

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Center location in Marseille. The connection to WTC is ideal for meetings at WTC Bedrooms need to be refreshed (painting, equipment in bathroom needing to be fixed or replaced) Lifts take ages to arrive when you call them from a floor upper than 5th. No real possibility to take the stairs, this should really be solved when you have 150 persons leaving the breakfast area at the same time, I have been waiting 20 minutes to be able to go down or up to 12th floor!

Dear Christine S., Thank you for taking the time to give us this feedback. As you point out, our hotel is ideally located for both business and leisure. We are fully aware that at times the wait at the 2 elevators can be unpleasant. Nevertheless, this is not frequent either. We are subject to very strict safety standards for which we cannot change anything. The emergency staircases are however available for those who are in a hurry. I hope that I have answered your question and I hope that we will have the pleasure of welcoming you again. Sincerely Catherine Alluin Quality Assistant Mercure Marseille Centre Vieux-Port

Good stay during conference

Customer review rating 4.5/5

L. Business - Confirmed reviews ALL

The Hotel was booked during a conference. The Hotel was nearly completely booked out - anyway any kind of hotel service (Cleaning-housekeeping, Restaurant, Bar, Reception a.s.o.) was handled perfectly. That kind of high service quality was noticed by several conference attendees.

Dear Mr L., Thank you for sharing this post-stay feedback which is important for us to evaluate the quality of our daily service. Our staff, to whom I passed on your comment, were proud and happy of your recognition of their professionalism. I hope that we will have the pleasure to welcome you again, whether it is for professional or tourist reasons. In this waiting, Sincerely Catherine Alluin Quality Assistant Mercure Marseille Centre Vieux-Port

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Other web-users rate our hotel

  • 458 reviews 8.5/10 Location
  • 593 reviews 6.9/10 Room
  • 583 reviews 8.8/10 Service
  • 14 reviews 4.6/10 WiFi
  • 285 reviews 7.7/10 Comfort
  • 267 reviews 8.8/10 Breakfast
  • 249 reviews 5.1/10 Cleanliness
  • 127 reviews 3.9/10 Amenities

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