Mercure Marseille Centre Vieux Port Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,059 reviews

Best price
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Mercure Marseille Centre Vieux Port Hotel - Image 1
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Mercure Marseille Centre Vieux Port Hotel - Image 3
Mercure Marseille Centre Vieux Port Hotel - Image 4
1 rue Neuve Saint Martin, 13001 MARSEILLE, France

Description

Hotel extras

  • Free WiFi throughout the hotel

  • 440 yards (400 m) from the Old Port

  • Near the WTC Convention Center

  • Almost 43,055 sq. ft. (4,000 m²) of Mercure/WTC Center spaces

Our accommodation(s)

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Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001 MARSEILLE
France

GPS:43.298807, 5.375029

Telephone
Fax +33 4 96 17 22 33

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

LE FRIOUL

The bar is open from 8am to 11pm. Try our signature cocktails with tapas or explore our range of wines, served by the glass, plus bistro dining in a sporty setting with wall-screen video.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,059 reviews

TripAdvisor Rating  3.9/5  1,638 reviews

Unfortunate location

Customer review rating 3.5/5

S J. W. Couples - Confirmed reviews ALL

Hello, Thank you for taking the time to share your experience. We are sorry to hear that your initial impression was not as positive as we would have hoped. We understand that certain aspects of the surrounding area may have affected your perception of the hotel, and we will take your feedback into account as we work to improve our guests\' experiences. We are pleased to hear that you found the room and breakfast satisfactory, and that you enjoyed the convenient proximity to the harbor. We are committed to offering our guests a pleasant stay, and we hope to have the opportunity to welcome you again under better circumstances. Please feel free to reach out to us for any further questions or suggestions. Best regards, Bakaleel SILVA Communications Manager Hôtel Mercure Marseille Vieux-Port Also discover our seminar rooms for your professional events!

Good service and amenities but smelly room

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Hello, Thank you for taking the time to provide your feedback. We’re pleased to hear that you enjoyed the service, amenities, and cleanliness of the hotel. We sincerely apologize for the stale smell in your room. Your comfort is our priority, and we take your comments seriously. Please rest assured that we are looking into this issue and will work towards improving the situation. We will also reinforce our no-smoking policy to ensure a more pleasant stay for all of our guests. We hope to welcome you back and provide a more enjoyable experience on your next visit. Best regards, Bakaleel SILVA Responsable Communication Hôtel Mercure Marseille Vieux-Port Découvrez également nos salles de séminaire pour vos événements professionnels !

not a 4* hotel

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Hello, Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We are concerned to hear about the issues you encountered with your room, especially the bathroom. If you experience any issues with the bathroom in the future, please don’t hesitate to contact reception – we’d be happy to change your room to ensure your comfort. Regarding the breakfast, we offer a variety of options to suit different tastes, and we are truly sorry that it did not meet your expectations. We value your feedback and will use it to improve our offerings. We would love the opportunity to welcome you back and provide you with the high-quality experience we strive to offer every guest. Best regards, Bakaleel SILVA Responsable Communication Hôtel Mercure Marseille Vieux-Port Découvrez également nos salles de séminaire pour vos événements professionnels !

Decent stay

Customer review rating 3.5/5

Accor 2. Couples - Confirmed reviews ALL

Hello, Thank you for taking the time to share your feedback. We\'re pleased to hear that you appreciated the hotel\'s location and its proximity to the Vieux Port, cafes, restaurants, and shopping options. We also appreciate your comments regarding the room. We sincerely apologize for the issues you mentioned, such as the lack of toiletries and the condition of the towels. We\'ll definitely look into these points to improve the comfort of our guests. Regarding the area outside the hotel, we completely understand how that could affect your overall experience, and we’ll continue working with local authorities to address this matter. We hope to have the pleasure of welcoming you again in the future and offering you a more comfortable stay. Best regards, Bakaleel SILVA Responsable Communication Hôtel Mercure Marseille Vieux-Port Discover our seminar rooms for your professional events!

Good stay

Customer review rating 5.0/5

Erik Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found our location to be convenient, providing easy access to both the city center and the train station. It is also gratifying to know that you enjoyed our breakfast buffet, which is designed to offer a variety of fresh and quality options to start your day. We appreciate your comments about the room. While it may not have exceeded expectations, we are pleased that you found it to be comfortable. Furthermore, we are delighted that our team’s friendliness, helpfulness, and professionalism contributed positively to your experience. Thank you again for your kind review. We look forward to welcoming you back on your next visit. Best regards, Bakaleel SILVA Responsable Communication Hôtel Mercure Marseille Vieux-Port Découvrez également nos salles de séminaire pour vos événements professionnels !

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Other web-users rate our hotel

  • 529 reviews 9/10 Location
  • 717 reviews 6.9/10 Room
  • 658 reviews 8.7/10 Service
  • 9 reviews 7.9/10 WiFi
  • 346 reviews 8.5/10 Breakfast
  • 338 reviews 7.9/10 Comfort
  • 222 reviews 5.8/10 Cleanliness
  • 162 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.