One comment for improvement: the music at the bar was too loud - not sure the kind of music is appreciated by all. The personnel was chatting, was very loud and nobody offered us a drink - during one hour! Mme Fidele, who was not there with the above group and who just arrived, approached us, offered something to drink and she was very friendly and provided great service. She did a great job.

Hotel staff were always friendly and helpful. Breakfast was very good. The bedroom was disappointing, looked in need of updating and very warm so didn’t sleep too well. Central location but the area did not always feel safe in the evenings. Not much the hotel can do about that.

Short overnight stay prior to an early-morning departure. Close to the restaurants and amenities of the old port, and a circa 1-mile (uphill) walk to the Basilica Notre-Dame de la Garde - worth a visit, if you are into historic buildings and churches

Very pleasant

Overal experience fine

An hotel well located, the room was nice and the breakfast exquisite.

Very professional and friendly hotel staff. Housekeeping attendants were superb. We did experience some annoying mosquitos in the room. In general, our stay was fine and the location was perfect.

Good hotel, very friendly staff. Perfect situation to visit Marseille

Good

Nice and cosy. Bed was not only properly adjusted.

The hotel is very close to St Charles railway station and the Vieux Port. There is building work ongoing in the area which is a nuisance but the hotel is very comfortable with large well fitted rooms and an excellent quality bed.

Good value of money. Great location. Big shopping center is near. Easy walk to the old harbour and the center of the city. Silent and clean room. Breakfast is great. Car parking is not best, difficult find an exit and go to hotel.

Poor Service VS the Hotel fees. You call the central desk and you can stay all.day long for a service. the breakfast is NOT for.a 4stars hotel. The customer feels very well the cost saving of Mercure Hotel!! Quality decreasing.

Large beautiful room. Helpful staff. Good breakfast. Free soft drinks from minibar and Nespresso machine in rooms. Above all, the hotel is situated some 200 meters from the Vieux Port. Recommend strongly this hotel!

Thin towels, paper cups and three teabags in rooms. The sink in our room was blocked, after two requests was fixed. No concierge and no information where restaurants were. When you are in a foreign city!!!!!! had dinner in on the first night. An inedible soggy club sandwich. Big chunks of lettuce and a sliver of ham. To top it off,we are Accor + members. After being asked to show our card were reluctantly given a welcome drink. Our membership was noted when we booked. Not happy