Mercure Marseille Centre Vieux Port Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 1,350 reviews

Mercure Marseille Centre Vieux Port Hotel - Image 1
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Mercure Marseille Centre Vieux Port Hotel - Image 3
Mercure Marseille Centre Vieux Port Hotel - Image 4

Description

Hotel extras

  • Free WiFi throughout the hotel

  • 440 yards (400 m) from the Old Port

  • Near the WTC Convention Center

  • Almost 43,055 sq. ft. (4,000 m²) of Mercure/WTC Center spaces

Our accommodation(s)

Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001 MARSEILLE
France

GPS:43.298807, 5.375029

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

LE FRIOUL

The bar is open from 8am to 11pm. Try our signature cocktails with tapas or explore our range of wines, served by the glass, plus bistro dining in a sporty setting with wall-screen video.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,350 reviews

Customer review rating 4.5/5

Daniel D. Solo - Confirmed reviews ALL

Good location, comfortable, spacious room, very clean, professional staff.

Dear Daniel, Thank you very much for sharing your positive experience following your stay with us. We are delighted to read that you appreciated our convenient location, as well as the comfort, spaciousness, and cleanliness of your room. It is also a pleasure to know that our team’s professionalism made a positive impression on your stay. Your kind comments are a great encouragement to all of us. We look forward to welcoming you again in the near future. Kind regards, The Mercure Marseille Vieux-Port Team

Customer review rating 4.0/5

Elizabeth R. Couples - Confirmed reviews ALL

Staff were lovely, both at reception and in the breakfast room. The location is fabulous, the bar very comfortable as were the rooms. Could do with a lick of paint in some places in order to keep the place in good condition.

Dear Mrs Russel, Thank you very much for sharing your feedback. We are delighted to hear that you enjoyed the warm welcome from our team, as well as our location, bar, and comfortable rooms. We also appreciate your constructive comment regarding the need for some refreshing in certain areas. Please be assured that we take your feedback seriously and are continuously working to maintain and improve our facilities. We hope to have the pleasure of welcoming you back for an even better experience in the future. Kind regards, Hôtel Mercure Marseille Centre Vieux Port.

Customer review rating 4.5/5

Terence M. Solo - Confirmed reviews ALL

Pleasant reception staff except for one rather grumpy girl who made me feel she was doing me a great favour when I said I didn't have a phone to scan the QR for my welcome drink. She grudgingly gave me a voucher. What a pity All Accor fails to realise that not all elderly customers are glued to their phones! Some of us don't have or need one. Excellent breakfast.

Dear Mr M., Thank you for sharing your feedback following your stay with us. We are pleased to read that you enjoyed our breakfast and appreciated the overall friendliness of our reception team. However, we are truly sorry to hear about your experience regarding the welcome drink. Please accept our sincere apologies for the inconvenience and the impression it left. At our hotel, we strive to offer a warm and attentive service to all our guests, regardless of their preferences or habits. Your comment has been noted and will be shared with the team to ensure we provide more flexible and considerate alternatives in the future. We sincerely hope to have the opportunity to welcome you again and provide you with a fully satisfying experience. Kind regards, Hôtel Mercure Marseille Centre Vieux Port.

Customer review rating 1.5/5

Gunter M. Couples - Confirmed reviews ALL

Bed had two different heights, room had a very limited view, overall hotel experience was rather fair as the look is worn. Pictures in the internet show different hotels

Customer review rating 4.5/5

Yannick L. Business - Confirmed reviews ALL

Agreable

Other web-users rate our hotel

  • 641 reviews 8.9/10 Location
  • 801 reviews 7.2/10 Room
  • 826 reviews 8.6/10 Service
  • 8 reviews 6/10 WiFi
  • 436 reviews 8.6/10 Breakfast
  • 402 reviews 7.8/10 Comfort
  • 277 reviews 6.1/10 Cleanliness
  • 168 reviews 4.4/10 Amenities

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