Mercure Marseille Centre Vieux Port Hotel 4 stars

Customer review rating 4.3/5 5,615 reviews

ALLSAFE approved hotel

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Mercure Marseille Centre Vieux Port Hotel
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+ 23 Services

Hotel extras

  • Labelled ALLSAFE by Bureau Véritas

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • MARSEILLE PROVENCEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • BreakfastPaying
  • 1 Bar(s)
  • Room service
  • Snack & beverage machinePaying
Leisure and activities
  • Thalassotherapy centre (nearby)
  • Fitness centre
  • Bicycles rentalPaying
  • Ski hire facilities (nearby)Paying
Business services
  • 18 Meeting room(s)
  • Conventions hotel
  • Self service business centre
Information message

Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001 marseille
france

Tel: +33496172222

Fax: (+33)4/96172233

Check-in from 12h00

Check out up to 12h00

  • MARSEILLE PROVENCE :  NAVETTE AEROP GARE ST CHARLES

  • RTM :  83 VIEUX PORT

  • RTM :  1 COLBERT

  • RTM :  2 BELSUNCE COLBERT

  • By plane

    MARSEILLE PROVENCE At 25km / 15.54 miles - Shuttle paying

  • By train

    SAINT CHARLES At 2km / 1.24 miles

GPS :43.298807, 5.375029

Our accommodation(s)

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30 / 323 sq ft
  • Views: City View, Garden View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering

Classic Room with twin beds

Accessible room
  • Max. number of persons: 2
  • Area: From 22 / 237 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering

Superior Room with 1 king-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: Garden View, City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering
Rooms

Our restaurants and bars

LE FRIOUL

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 415

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,615 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,545 reviews

excellent

Customer review rating 5.0/5

Serge D. Families - 30/09/2020 Confirmed reviews ALL

aucune remarque negative

Great location

Customer review rating 5.0/5

Al M. Business - 08/09/2020 Confirmed reviews ALL

Great hotel, well-maintained, excellent service, quiet location. I’ve stayed here several times and I’m sure will stay here many times in the future. Highly recommend.

Very poor, 2nd worst Mercure I’ve ever stayed at!

Customer review rating 1.0/5

Virginia S. W. Couples - 23/08/2020 Confirmed reviews ALL

Very Bad service at the check in counter, no motivation, they didn’t want to speak English. Filthy and difficult access to the hotel but mostly to the parking lot. No toiletries or hygiene products available. Poor quality breakfast.

Great room

Customer review rating 3.5/5

Loic Friends - 19/08/2020 Confirmed reviews ALL

Great welcome, great room, but scary enforcement of covid protection protocol

Good stay but....

Customer review rating 3.5/5

Romeo Couples - 18/08/2020 Confirmed reviews ALL

Arrive nearly at 12am, drove for 5 hours and tired, it was unfortunately complicated to access hotel from the parking space. Both elevators from the parking space in the Bourse Center (different building) at that time wasn't working and we need to use the stairs 3x go up with the big luggage in our own way found out where to go out because there were gated area and took time to think how to get out because the gates were locked. Then we go down again using stairs because thought it was wrong stairs to exit until we found the security to ask and we go up again by stairs. At last the security helped us to push hidden button to open the locked gate. The room was nice and the team was great for preparing birthday greeting card and small gifts. The hotel area just nearby Vieux-Port. Only lack of informations to your future guest about where to park and access to your hotel. In future, it's better the hotel's team email parking map to your guest prior arrival. Thanks.

less than average definitely not a 4 star hotel.

Customer review rating 1.5/5

Maya K. Couples - 17/08/2020 Confirmed reviews ALL

VERY disappointed. Would have been okay if the rate per night was way less. Rooms look poor with dust everywhere, no toiletries we had to ask for a tiny soap at the front desk. Let's not talk about the front desk a disaster. Moreover, I found hair in the bathroom and bed. The bed was not comfortable, the coffee machine was not working ... They definitely don't deserve or have the standards of a 4 stars.

Customer review rating 4.5/5

Luc Business - 14/03/2020 Confirmed reviews ALL

Easy to park, close to vieule port

Bad stay

Customer review rating 1.0/5

Y. F. Business - 11/03/2020 Confirmed reviews ALL

I lost contacte by Email wifi no working very poor very desipointed

Correct

Customer review rating 4.0/5

S. Business - 24/02/2020 Confirmed reviews ALL

Correct

Satisfaite

Customer review rating 4.0/5

Rachida B. Couples - 07/01/2020 Confirmed reviews ALL

Satisfaite

Pleasant and enjoyable vacation

Customer review rating 5.0/5

D&m C. Couples - 26/12/2019 Confirmed reviews ALL

Friendly, kind and helpful staff. Comfortable room with amazing views towards the harbor (8th floor). Great location for hiking, public transportation and shopping. Excellent breakfast. If we return to Marseille in the future, we will certainly return to this hotel.

Nice

Customer review rating 4.0/5

Alberto Business - 13/12/2019 Confirmed reviews ALL

Was a good time there :)

Well positioned and comfortable hotel.

TripAdvisor rating 5.0/5

workmancolin Couples - 11/09/2019 TripAdvisor review

The hotel is very close to St Charles railway station and the Vieux Port. There is building work ongoing in the area which is a nuisance but the hotel is very comfortable with large well fitted rooms and an excellent quality bed.

Good hotel

TripAdvisor rating 4.0/5

jorisopanen Couples - 21/07/2019 TripAdvisor review

Good value of money. Great location. Big shopping center is near. Easy walk to the old harbour and the center of the city. Silent and clean room. Breakfast is great. Car parking is not best, difficult find an exit and go to hotel.

Dear guest, I thank you for having time to share your experience. I hope we will have the pleasure to welcome you again soon.

Poor Service VS the Hotel fees.

TripAdvisor rating 2.0/5

732abdelk Business - 14/07/2019 TripAdvisor review

Poor Service VS the Hotel fees. You call the central desk and you can stay all.day long for a service. the breakfast is NOT for.a 4stars hotel. The customer feels very well the cost saving of Mercure Hotel!! Quality decreasing.

A very good hotel in Marseille centre

TripAdvisor rating 4.0/5

silless Couples - 07/05/2019 TripAdvisor review

Large beautiful room. Helpful staff. Good breakfast. Free soft drinks from minibar and Nespresso machine in rooms. Above all, the hotel is situated some 200 meters from the Vieux Port. Recommend strongly this hotel!

Dear guest, I am glad that you enjoyed your stay with us and thank you for taking the time to share your satisfaction, we look forward to seeing you again.

Refurbished but seems to be operating on a shoestring

TripAdvisor rating 1.0/5

pamelab76 Couples - 12/04/2019 TripAdvisor review

Thin towels, paper cups and three teabags in rooms. The sink in our room was blocked, after two requests was fixed. No concierge and no information where restaurants were. When you are in a foreign city!!!!!! had dinner in on the first night. An inedible soggy club sandwich. Big chunks of lettuce and a sliver of ham. To top it off,we are Accor + members. After being asked to show our card were reluctantly given a welcome drink. Our membership was noted when we booked. Not happy

Dear guest, I offer you our sincerest apologies for not being able to satisfy you better,I assure you that our greatest desire is to satisfy each of our customers and we regret not having succeeded

A Few Days in Marseille

TripAdvisor rating 5.0/5

Jim B Couples - 23/08/2018 TripAdvisor review

Mercure Marseille is ideally located - close to the old port and short walk to centre of Marseille.The staff were friendly and check-in and check-out was efficient.Room was most comfortable and good size and the bathroom was spacious.there is a convenient bar / restaurant area, reasonably priced and quiet.Overall a very enjoyable stay

Dear Customer I thank you for taking the time to share your enthusiastic comments following your last stay with us at Mercury Marseille Old Town Center. I hope we will have the opportunity to welcome you again for a future stay in Marseille

Good location and within all transport facilities

TripAdvisor rating 5.0/5

JashanR94 Couples - 12/08/2018 TripAdvisor review

Enjoyed our stay and staff welcoming and helpful. Only problem is that they have used 2 single bed to form a double bed . I guess this is quite common in Europe. Safe was not working and it was repaired the following day and also offered me alternative safe in their reception. Hence, I had no problem worth that. I will definitely return back if I will visit Marseille again.

Dear guest, I am delighted that you have had a good stay with us at Mercury Marseille Old Town Center and am happy to hear that we have been responsive to your feedback. I hope we will have the pleasure of welcoming you back if you return to Marseille.

Reliable, efficient, comfortable

TripAdvisor rating 4.0/5

bergas2018 Business - 22/07/2018 TripAdvisor review

Excellent stay, warm & efficient service at the reception on both days. Comfortable room (Privilege category). Poor wifi connection however, unless sitting near the door. Good lounge area, great barman. Excellent hotel location.

Dear Guest, I would like to thank you for your pleasant comments about your recent stay in our hotel Mercure Marseille Center, I will share your comments comments with my team, it will encourage the staff. I hope to have the opportunity to welcome you again soon. Best regards,

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