Mercure Marseille Centre Vieux Port Hotel 4 stars

Customer review rating 4.3/5 5,358 reviews
Mercure Marseille Centre Vieux Port Hotel
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Hotel extras

Spacious, modular meeting rooms, upscale facilities, rooms fully renovated in 2012, Lobby Lounge Bar 1.13, undercover private car park, free WIFI: You'll be delighted by the quality services offered by the Mercure Marseille Centre Vieux Port

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • MARSEILLE PROVENCEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Thalassotherapy centre (Nearby)
  • Fitness centre
  • Bicycles rental
  • Ski hire facilities (Nearby)
Business services
  • 18 meeting room(s)
  • Conventions hotel
  • Self service business centre

Hotel location

Mercure Marseille Centre Vieux Port Hotel

1 rue Neuve Saint Martin
13001
marseille
france

Tel: +33496172222

Fax: (+33)4/96172233

Contact email

Check-in from 12h00

Check out up to 12h00

  • MARSEILLE PROVENCE :   NAVETTE AEROP GARE ST CHARLES

  • RTM :   83 VIEUX PORT

  • RTM :   1 COLBERT

  • RTM :   2 BELSUNCE COLBERT

  • By plane

    MARSEILLE PROVENCE At 25km / 15.54 miles - Shuttle paying

  • By train

    SAINT CHARLES At 2km / 1.24 miles

GPS :43.298807, 5.375029

Our accommodations

Choose a Standard Room or opt for a Superior Room and take advantage of a wide range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering
Accessible room

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering

Superior Room with 1 king-size bed and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Iron
  • TV room service ordering

Our restaurants and bars

LE FRIOUL

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 18

  • Maximum size: 415

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Marseille Centre Vieux Port Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,358 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,520 reviews

Correct

Customer review rating 4.3/5

S. Business - 24/02/2020 Confirmed reviews ALL

Correct

Satisfaite

Customer review rating 4.3/5

Rachida B. Couples - 07/01/2020 Confirmed reviews ALL

Satisfaite

Pleasant and enjoyable vacation

Customer review rating 4.3/5

D&m C. Couples - 26/12/2019 Confirmed reviews ALL

Friendly, kind and helpful staff. Comfortable room with amazing views towards the harbor (8th floor). Great location for hiking, public transportation and shopping. Excellent breakfast. If we return to Marseille in the future, we will certainly return to this hotel.

Nice

Customer review rating 4.3/5

Alberto Business - 13/12/2019 Confirmed reviews ALL

Was a good time there :)

Hotel nice and central but currently on a construction site

Customer review rating 4.3/5

Thorsten Business - 06/12/2019 Confirmed reviews ALL

ok

Comfortable hotel but some problems

Customer review rating 4.3/5

Anonymous Business - 26/11/2019 Confirmed reviews ALL

There was a problem with the lifts. Only having two lifts for a large hotel was not great, and this was made worse when one lift did not work for the first 1.5 days. The remaining lift was full most times it arrived at my floor. I tried to use the stairs to get to breakfast on my first day but these took me to the fire escape through the building site next door. I eventually ended back in reception and faced the same problem of trying to get a lift up to breakfast. The wifi did not seem to reach all rooms which was problematic.

Quiet, comfortable, efficient

Customer review rating 4.3/5

Anonymous Families - 18/11/2019 Confirmed reviews ALL

Everything v good. The breakfast was excellent - the lady serving the eggs and bacon was v pleasant. All staff were polite and friendly. The room was quiet and the beds comfortable. We couldn't understand how the lifts worked and never seemed to arrive on the correct floor - this didn't matter as we were on holiday and weren't in a hurry. A few more wall hooks in the bathroom would have been useful.

Great bed Average neighborhood / location

Customer review rating 4.3/5

Arnaud L. N. Friends - 12/11/2019 Confirmed reviews ALL

Great bed - neighborhood is not that great

Very comfortable and very happy with our stay in your hotel.

Customer review rating 4.3/5

Anoma U. Families - 11/11/2019 Confirmed reviews ALL

Accommodation was comfortable. Staff friendly. On the whole, a very enjoyable stay. Thank you.

We like the hotel

Customer review rating 4.3/5

Karen M. Families - 09/11/2019 Confirmed reviews ALL

The elevator was very much over crowded. The breakfast was good, but we wish more different things.

Great!

Customer review rating 4.3/5

Julie, F. O. Friends - 02/11/2019 Confirmed reviews ALL

Close to port, shopping nearby, great water pressure, hot water, comfortable bed, great view of Notre dame de la garde. Clean, everthing you need. Friendly and welcoming staff. No complaints.

Great Location

Customer review rating 4.3/5

Gareth Couples - 29/10/2019 Confirmed reviews ALL

Good location. Good price too.

Great room and breakfast, poor food at dinner

Customer review rating 4.3/5

Tristan Business - 29/10/2019 Confirmed reviews ALL

The service was good, so was the room, but food at the ar was really bad, especially for the price paid !

Room was not very clean, duvet cover was ripped at two corners, carpet was filthy beside the bed

Customer review rating 4.3/5

M. Families - 28/10/2019 Confirmed reviews ALL

I did not think it was value for money at all.

Nice place and service at a bit worn hotel that likes to e-mail you

Customer review rating 4.3/5

Pk Business - 28/10/2019 Confirmed reviews ALL

The service, breakfast and room was nice. The hotel seems a bit worn - my shower was missing some tiles, and a table had been mashed into a wall so it was broken. Finally, in order to stay at your hotel you got my e-mail address including my permission to send me marketing e-mails. This is not cool and imho not in accordance with GDPR rules. I have since unsubscribed to all your mailings but you don't need my e-mail address to conduct business with me - and especially not for signing me up to your bonus program and sending me marketing mail.

Great location, tough parking procedure

Customer review rating 4.3/5

Jane E. Families - 25/10/2019 Confirmed reviews ALL

The lack of a temporary parking space when first arriving at the hotel caused us major heartburn, since the hotel apparently hasn't been able to figure out a process to safeguard a check-in area. An arriving driver is forced to either block traffic for a while (try keeping your cool while a line o 10 cars backs up behind you, honking, while you're waiting to get instructions on accessing the parking lot). Calling ahead would have helped, but we hadn't done that. Other than that, the hotel and the room were both exceptionally well equipped and lovely (except the lighting in the room -- the front desk neglected to let us know that we were supposed to leave the key card in a wall slot that controlled the lights in the room, so we had about 3 minutes of total confusion with lights going on and off). We liked the hotel location enormously -- perfect for walking around the most historic part of the city. Good restaurant recommendations from the front desk, and wonderful ambience in the lobby. Liked the hotel well enough that I would stay again, especially now that I know how to handle the problems we encountered the first time.

Allergy

Customer review rating 4.3/5

H N. Couples - 24/10/2019 Confirmed reviews ALL

The room size is good for Europe but the bed sheets and pillows may not clean or hygiene. My wife had allergies all over her face. The towels is very thin and olds.

satisfactorily

Customer review rating 4.3/5

L. Friends - 24/10/2019 Confirmed reviews ALL

Very good breakfast Very bad towels - grey instead white No shampoo, no body soap - instead of this hand soap(Hotel 4 stars)

Customer review rating 4.3/5

Voula H. Couples - 22/10/2019 Confirmed reviews ALL

We were very impressed with the outstanding customer service we received from the moment we arrived. Your staff was so helpful and the hotel was perfect in every way.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cindy CLAEYSSEN

Good Location

Customer review rating 4.3/5

Astrid Couples - 20/10/2019 Confirmed reviews ALL

The hotel is 10min walking distance from Old Port which is very convenient. We stayed there just one night to departure to Paris. We almost missed our flight because we couldn't find the car in the parking lot, it's not properly signposted, when we finally found our car, all gates to the main streets were close because I guess is relatively unsafe, which is not a great feeling when you're walking with luggage at 5am. The hotel is a standard Mercure.

Dear Mrs Astrid , We thank you for taking the time to tell us about your experience in our hotel. We have taken your remarks into account and we will not fail to find a solution so that this situation does not happen again. We look forward to welcoming you during your next stay. Regards, Cindy CLAEYSSEN Assistante de Direction
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