Ibis Marseille Centre Gare Saint Charles 3 stars

Customer review rating (ALL Rating) 4.2/5 2,308 reviews

Square Narvick, Esplanade Saint Charles, 13001 MARSEILLE, France

Hotel extras

  • 50m from St Charles Station (1 min walk)

  • Certified ALLSAFE by Bureau Veritas

  • Breakfast Buffet from 4 a.m. to 10 a.m.

  • 6 air-conditioned and fully equipped meeting rooms

  • Narvik: The Bistro Burger will fill you up

ALLSAFE approved hotel

Hotel location

Ibis Marseille Centre Gare Saint Charles

Square Narvick, Esplanade Saint Charles
13001 MARSEILLE
France

GPS:43.302828, 5.382614

Telephone +33 4 91 95 62 09

Fax +33 4 91 50 68 42

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

NARVIK - LE BISTRO BURGER

Discover Atelier du Burger and make delicious Burgers based on what you like and your appetite! The Bistro offers a selection of tasty dishes to enjoy on our terrace or our newly renovated restaurant

Our accommodation(s)

Welcoming, modern and comfortable, with a cozy bed and functional bathroom. The ibis room has everything you need to enjoy your stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,308 reviews

TripAdvisor Rating  4.0/5  2,013 reviews

It is ok for a night

Customer review rating 3.5/5

Kadmar Solo - Confirmed reviews ALL

It is ok for one night. It is very close to the train station which is convenient when you have an early morning train to catch. The room is small with minimum furniture. The bathroom is really really small. I mean you fit in the shower but don’t be too big otherwise you won’t.

Dear KADAFI M., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien à vous, Assia Chef de réception

Convenient location to train, quiet, affordable good breakfast, good Wi-Fi, comfy bed

Customer review rating 4.0/5

Cole Y. Solo - Confirmed reviews ALL

Just stayed for a night last minute. Staff were all very kind, helpful, and acommadating.

Dear COLE Y., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien à vous, Assia Chef de réception

Very noisy.

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

I had asked for a quiet room on the form and was given a room just beside the train maintenance area with loading and unloading, and engine starting etc. The room was clean but the bathroom was extremely cramped. The window is a safety concern with children as it can easily be opened and children could climb on the ledge.

Dear MAGALI B., Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Gare Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Bien à vous, Assia Chef de réception

3-Star Hotel but should be 2-Star

TripAdvisor rating 2.0/5

ccS3587VJ Couples - TripAdvisor review

Stayed here for two nights and I’m glad it wasn’t longer. The hotel is listed as a three star hotel but it felt like 2 stars MAXIMUM. Only stay here if you want the bare minimum. The room is extremely small with a tiny bathroom and even smaller shower. I stayed with my partner and we found ourselves bumping into things/eachother constantly. He could barely fit in the shower. Only two pillows on the bed. No mini bar or kettle. No tea or coffee. Be prepared to wipe your mouth with toilet paper because there are no tissues. Would not recommend and would never come back. I expected more from Ibis. This hotel should be listed under Ibis Budget because it did not feel like a 3 star hotel. Go elsewhere. Only positive is the 2 minute walk to Marseille Saint Charles Station.

Our 3-star ibis hotel does not offer the features that you can find in 4-star hotels like Novotel or Mercure. The rates we offer are related to the services you can find in more economical range hotels. I suggest you in the future to switch to a range more appropriate to your desires. Yours sincerely:)

Room okay, food to forget

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Good location, good soundproofing. Nice staff at restaurant but the food is lousy except for hamburgers. Cuttlery is always dirty, a lot of progress to be made....

Dear FRANCIS H., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bien à vous, Assia Chef de réception

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Other web-users rate our hotel

  • 1,264 reviews 9.1/10 Location
  • 1,468 reviews 5/10 Room
  • 1,445 reviews 9/10 Service
  • 22 reviews 8.7/10 WiFi
  • 929 reviews 3.8/10 Comfort
  • 560 reviews 6/10 Cleanliness
  • 463 reviews 8/10 Breakfast
  • 72 reviews 7.4/10 Bar

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