Ibis Marseille Centre Gare Saint Charles 3 stars

Customer review rating (ALL Rating) 4.4/5 2,229 reviews

Best price
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Ibis Marseille Centre Gare Saint Charles - Image 1
Ibis Marseille Centre Gare Saint Charles - Image 2
Ibis Marseille Centre Gare Saint Charles - Image 3
Ibis Marseille Centre Gare Saint Charles - Image 4
Square Narvik, Esplanade Saint Charles, 13001 MARSEILLE, France

Description

Hotel extras

  • 50m from St Charles Station (1 min walk)

  • Breakfast Buffet from 4 a.m. to 10 a.m.

  • 6 air-conditioned and fully equipped meeting rooms

  • Narvik: The Bistro Burger will fill you up

Our accommodation(s)

Hotel location

Ibis Marseille Centre Gare Saint Charles

Square Narvik, Esplanade Saint Charles
13001 MARSEILLE
France

GPS:43.302828, 5.382614

Telephone
Fax +33 4 91 50 68 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

NARVIK - LE BISTRO BURGER

Discover Atelier du Burger and make delicious Burgers based on what you like and your appetite! The Bistro offers a selection of tasty dishes to enjoy on our terrace or our newly renovated restaurant

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,229 reviews

TripAdvisor Rating  4.0/5  2,058 reviews

Certificate of excellence 2023

Very well-located, helpful and friendly staff.

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

A cost-effective stay for us which provided all we needed, thank you.

Dear HUGH T., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Everything fine. No problems;All good.

Customer review rating 4.5/5

George M. Solo - Confirmed reviews ALL

Best locationn. Staff very very friendly. Good clean rooms

Dear George/po Refse M., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location! Clean & comfortable

Customer review rating 4.5/5

Australian T. Couples - Confirmed reviews ALL

Staff were helpful and pleasant Very good breakfast Room was clean and comfortable

Dear MARGARET A B., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

you charged me 300 for 1 night and the 28 euro champagne was terrible

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

i hope i would never stay here again

Dear ALEXANDER G., Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Gare Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Terrible experience...very weak customer service

TripAdvisor rating 1.0/5

Rmann j Friends getaway - TripAdvisor review

I and my wife checked in the hotel on 12 October 2024 about 11.30am and we were told that our room would be available by 3pm. When we called around 3pm, the reception guy told us arrogantly and jokingly that our room would be available at 9pm and told us to wait in the reception area. As nothing was forthcoming and as we saw other customers were receiving their room keys, we called again on the reception guy. He gave us the room key and instead of opening the locked room to collect our baggages, he disappeared from our view. After some minutes while waiting for him to unlock the door where we kept our baggages, we decided to search for him. He found him sitting leisurely at hotel bar taking his lunch. We felt that he had done him purposely. He candidly told us that we should be patient and finally unlock the said door. Thus we had a terrible experience and would not recommend that hotel.

Hello and thank you for your comment. To come back to your dissatisfaction, you were part of a group, and the rooms were actually available at 3pm, not 9pm, your luggage was put in a lounge for more security. The rooms that were given were those of the participants of the group, in alphabetical order, the whole group was understanding to this normal expectation. You had your room before your colleagues who were quietly waiting their turn. It's a bit like the principle of traveling in a group, having a little patience, and thinking a little about your neighbor. And my receptionist has a lunch break between noon, and he is not used to making the customer wait voluntarily, don't worry. Sincerely, Régis KOCH. General Manager

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Other web-users rate our hotel

  • 1,533 reviews 9.3/10 Location
  • 1,621 reviews 5/10 Room
  • 1,723 reviews 9.1/10 Service
  • 17 reviews 9/10 WiFi
  • 1,017 reviews 3.5/10 Comfort
  • 578 reviews 8.4/10 Breakfast
  • 518 reviews 6.2/10 Cleanliness
  • 90 reviews 8.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.