Ibis Marseille Centre Gare Saint Charles 3 stars

Customer review rating (ALL Rating) 4.2/5 2,114 reviews

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Ibis Marseille Centre Gare Saint Charles - Image 1
Ibis Marseille Centre Gare Saint Charles - Image 2
Ibis Marseille Centre Gare Saint Charles - Image 3
Ibis Marseille Centre Gare Saint Charles - Image 4
Square Narvik, Esplanade Saint Charles, 13001 MARSEILLE, France

Description

Hotel extras

  • 50m from St Charles Station (1 min walk)

  • Breakfast Buffet from 4 a.m. to 10 a.m.

  • 6 air-conditioned and fully equipped meeting rooms

  • Narvik: The Bistro Burger will fill you up

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Standard Room with 1 double bed

Photo out of - Standard Room with 1 double bed

With new "Sweet Bed by ibis" bedding, the warm and practical Ibis room has everything to delight you: a double bed (2 Italian beds), desk, internet, TV with the main channels, and a bathroom.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 2 pers. max
  • 13 m² / 139 sq ft
  • Bedding 1 x Double bed(s)
See availabilities

Equipped with the new Sweet Bed by ibis bedding, the practical and inviting ibis room boasts all the features you want most: two cozy beds, desk, internet, TV with all the best channels and a bathroom.

Max. number of persons
2
Area
From 13 m² / 139 sq ft

Bedding

Single bed(s) x2

Baby crib on request

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

With the new "Sweet Bed by ibis" bedding, the Superior ibis room is more spacious, warm and practical with everything to delight you: double bed, convertible sofa or single bed (80x180 cm), desk, internet, TV and bathroom.

Max. number of persons
3
Area
From 19 m² / 204 sq ft

Bedding

Double bed(s) x1

Baby crib on request

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package
  • Satellite/cable colour TV
  • 32'/81 cm screen
  • Flat screen
  • LCD screen - Liquid crystal display

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Equipped with the new "Sweet Bed by ibis" bedding, this warm and practical ibis room has everything you'll need: a large bed + sofa, desk, internet, connected TV, coffee machine and available capsules.

  • Views:

    City View

Max. number of persons
3
Area
From 20 m² / 215 sq ft

Bedding

Double sofa bed(s) x1

Bathroom

Bathroom Facilities

  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • High speed internet
  • Optical fiber

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • DTT TV package

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Self-closing rooms
  • Smoke alarm in room

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Ibis Marseille Centre Gare Saint Charles

Square Narvik, Esplanade Saint Charles
13001 MARSEILLE
France

GPS:43.302828, 5.382614

Telephone
Fax +33 4 91 50 68 42

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park
  • MARSEILLE PROVENCE Additional charge
  • MARSEILLE PROVENCE Additional charge
  • MRS Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 172 rooms
  • 6 rooms for people with reduced mobility
  • 28 family rooms
  • 172 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • Arabic
  • German
  • English
  • Spanish
  • French
  • Portuguese

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Pressing Additional charge

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

Desk equipment available

  • Shoe shine machine
  • Plugs and converters available on desks

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage Additional charge

Pets

Pets allowed

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge
  • Express Additional charge

Business

6 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Family

Services for children

  • Board games available

Sports and leisure

Boules/petanque

  • On site

Dart board

  • On site
  • Near the property
  • Outdoor parking
  • Public
  • 751 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.2 m / 7.21 ft

  • Parking pricing: 25.00 € 25 EUR Per day

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

EFFIA paid car park

Additional charge

Parking information

  • Near the property

  • Parking pricing: 25.00 € 25 EUR Per day

LE NARVIK

Photo out of - LE NARVIK

Enjoy our simple and tasty dishes in a peaceful, relaxing atmosphere.

Cooking style
Burger Grill
Chef name
CANY DIABY
Capacity
80
Accessibility
Accessible service
Square Narvik, Esplanade Saint Charles, 13001 Marseille, France
Telephone +33 4 91 95 62 09
Opening hours
Monday
  • -
  • -
Tuesday
  • -
  • -
Wednesday
  • -
  • -
Thursday
  • -
  • -
Friday
  • -
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Pet allowed
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Terrace
  • Thematic parties and animation

Payment

  • Cash
  • Credit card
  • Luncheon voucher
  • Holiday voucher

Credit cards

  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Children menu

Enjoy our simple and tasty dishes in a peaceful, relaxing atmosphere.

Our bar is open 24/7, allowing you to fully enjoy a moment of relaxation.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,114 reviews

Customer review rating 2.5/5

Christian Y. N. Y. Business - Confirmed reviews ALL

Dear Christian Y. N. Y., Thank you for your feedback. We regret to hear that your experience did not meet your expectations regarding the welcome drink for loyalty members. We appreciate your loyalty and will certainly take your comments into consideration. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 2.0/5

Sarah/dep14h00 E. K. Families - Confirmed reviews ALL

Dear Sarah/dep14h00 E. K., Thank you for sharing your feedback. We regret that your experience did not meet expectations regarding room size and air conditioning. We appreciate your comments about the hotel's location, and we will take your insights into consideration as we continue to enhance our services. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 5.0/5

Marc S. Friends - Confirmed reviews ALL

Cher Marc S., Nous vous remercions sincèrement pour vos commentaires positifs. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Votre satisfaction est notre priorité. Cordialement, ibis Marseille Centre Gare Saint-Charles

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Dear John S., Thank you for your positive feedback regarding our location. We appreciate your comments about the restaurant service, and I will ensure that your observations regarding order accuracy are conveyed to the team for future improvement. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 4.0/5

Muhammed F. S. D. 1. Business - Confirmed reviews ALL

Dear Muhammed Farooq, Thank you for your positive feedback regarding our hospitality. We appreciate your suggestion for improving our breakfast offerings and will take this into consideration as we strive to enhance our guests' experiences. Goodbye, ibis Marseille Centre Gare Saint-Charles

Dear Christian Y. N. Y., Thank you for your feedback. We regret to hear that your experience did not meet your expectations regarding the welcome drink for loyalty members. We appreciate your loyalty and will certainly take your comments into consideration. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 2.0/5

Sarah/dep14h00 E. K. Families - Confirmed reviews ALL

The rooms are so tiny, unbelievable. Not even a tissue box in. The AC is a joke, it does not work. The bathroom is super small too. The hotelis dated. The great thing is the location.

Dear Sarah/dep14h00 E. K., Thank you for sharing your feedback. We regret that your experience did not meet expectations regarding room size and air conditioning. We appreciate your comments about the hotel's location, and we will take your insights into consideration as we continue to enhance our services. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 5.0/5

Marc S. Friends - Confirmed reviews ALL

super

Cher Marc S., Nous vous remercions sincèrement pour vos commentaires positifs. Nous sommes ravis que votre séjour ait été à la hauteur de vos attentes. Votre satisfaction est notre priorité. Cordialement, ibis Marseille Centre Gare Saint-Charles

Customer review rating 4.0/5

John S. Couples - Confirmed reviews ALL

Restaurant gave us chips when we asked for only one not two portions This was a mistake so called but it’s slack control of orders

Dear John S., Thank you for your positive feedback regarding our location. We appreciate your comments about the restaurant service, and I will ensure that your observations regarding order accuracy are conveyed to the team for future improvement. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 4.0/5

Muhammed F. S. D. 1. Business - Confirmed reviews ALL

Improve breakfast

Dear Muhammed Farooq, Thank you for your positive feedback regarding our hospitality. We appreciate your suggestion for improving our breakfast offerings and will take this into consideration as we strive to enhance our guests' experiences. Goodbye, ibis Marseille Centre Gare Saint-Charles

Customer review rating 1.0/5

Columbus/po R. T. M. Couples - Confirmed reviews ALL

Thé réceptionist was nonchalant with old AC in my room which was making noise through out my stay

Dear Columbus/po R. T. M., Thank you for sharing your feedback regarding your recent stay. I regret to learn about the discomfort caused by the air conditioning unit and the service at the reception. Your comments are valued, and I appreciate your insights as we continually strive to improve our guest experience. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 4.5/5

Jacques N. Couples - Confirmed reviews ALL

Super

Cher Jacques N., Nous vous remercions sincèrement pour votre retour positif et sommes ravis que notre emplacement ait contribué à votre agréable séjour. Votre satisfaction est notre priorité. Cordialement, ibis Marseille Centre Gare Saint-Charles

Customer review rating 2.0/5

Paige W. Families - Confirmed reviews ALL

From the moment we got to the entrance there was a very strong stench of urine which persists along the entire walkway until you get the the door. The hotel itself is ok. Small rooms with little ventilation but passable enough. Some staff were excellent (particularly the restaurant staff and some from the front desk) others not so much. I would not stay again and wouldn't recommend.

Customer review rating 4.0/5

Sylvie B. Solo - Confirmed reviews ALL

Good location, the room was neat and clean. The customer service is good.

Dear Sylvie B., Thank you for your kind words regarding our location, room cleanliness, and customer service. We are pleased to know that you enjoyed your stay at ibis Marseille Centre Gare Saint-Charles. Your feedback is greatly appreciated. Goodbye, ibis Marseille Centre Gare Saint-Charles

Customer review rating 5.0/5

Pascal M. Couples - Confirmed reviews ALL

Confortable

Cher Monsieur M., Nous vous remercions sincèrement pour votre retour positif et sommes ravis d'apprendre que votre séjour a été confortable. Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accueillir de nouveau prochainement. Cordialement, ibis Marseille Centre Gare Saint-Charles

Customer review rating 3.5/5

Ian B. Couples - Confirmed reviews ALL

Everything was really good apart from being charged twice for the room.

Dear Ian B., Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the billing. It is important to us that our guests have a seamless experience, and we appreciate your understanding. Goodbye, and best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 4.0/5

Eleanor A. Solo - Confirmed reviews ALL

When I arrived by train I was exhausted and the location of the hotel 'saved my life'. However I found it to be expensive for a single person. The staff were extremely helpful although the consigne didn't work.

Chère Eleanor A., Nous vous remercions pour vos commentaires positifs concernant notre emplacement, la propreté et la sécurité de l'hôtel. Nous sommes désolés d'apprendre que le service de consigne n'a pas fonctionné comme prévu. Votre retour est précieux et nous l'examinerons avec attention. Cordialement, ibis Marseille Centre Gare Saint-Charles

Customer review rating 0.5/5

Stephen M. Couples - Confirmed reviews ALL

The lobby was full of flies that none of the staff seemed to care about, and the room AC smelled so horribly of smoke that we couldn't use it and sweat the entire night. Only positive is the location right next to the train station. Would not stay here again.

Customer review rating 2.5/5

William C. Solo - Confirmed reviews ALL

Overpriced, tiny room with very poor air conditioning. Everything is extra: early checking, late checkout, bag storage. Skip the breakfast buffet and get a much better meal at the port-side restaurants.

Dear William C., Thank you for sharing your thoughts. I regret that your experience did not meet your expectations, particularly regarding the room size and air conditioning. I appreciate your feedback about our services and breakfast options, which will be taken into account for future improvements. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 3.5/5

Marc H. Couples - Confirmed reviews ALL

Agreable

Cher Marc H., Nous vous remercions pour votre retour. Nous sommes ravis que vous ayez trouvé votre séjour agréable. Votre satisfaction est importante pour nous et nous espérons vous accueillir de nouveau au sein de notre établissement. Cordialement, Ibis Marseille Centre Gare Saint-Charles

Customer review rating 1.0/5

Manan A. Couples - Confirmed reviews ALL

Staff was prompt to come in and have a look but the AC didn’t work at all. We Sweated whole night. Next morning felt drained and exhausted. Toilet shower cubicle was dirty broken. Needed repairs.

Cher Manan A., Nous regrettons sincèrement que votre séjour ait été perturbé par des problèmes de climatisation et de propreté. Votre retour est précieux et sera pris en compte pour améliorer nos services. Nous vous remercions de votre compréhension. Cordialement, ibis Marseille Centre Gare Saint-Charles

Customer review rating 3.5/5

Iryna /. D. W. Families - Confirmed reviews ALL

Tiny room, well located, good breakfast

Chère Iryna, Nous vous remercions d'avoir pris le temps de partager vos impressions. Nous sommes ravis que vous ayez apprécié notre emplacement et notre petit-déjeuner. Nous prenons note de vos commentaires concernant la taille de la chambre et nous espérons vous accueillir de nouveau. Bien cordialement, ibis Marseille Centre Gare Saint-Charles

Customer review rating 4.5/5

Sandra B. Friends - Confirmed reviews ALL

What makes this property enjoyable is the great common areas, the friendly reception and bar staff and breakfast service. Obviously, it's well-situated to the station etc.

Dear Sandra B., Thank you for your positive feedback regarding our congenial staff and well-appointed common areas. We are pleased to hear that you enjoyed your stay and appreciated our convenient location. Your kind words will be shared with our team. Goodbye and best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 5.0/5

Nicholas H. Couples - Confirmed reviews ALL

Wonderfully comfortable bed, clean room, friendly welcome.

Dear Nicholas H., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, the comfort of your bed, and the cleanliness of your room, as well as our welcoming service. Your feedback is greatly appreciated. Best regards, ibis Marseille Centre Gare Saint-Charles

Customer review rating 4.0/5

Edna H. Friends - Confirmed reviews ALL

Room was clean and the bed was comfortable it was just an overnight stay before a cruise

Dear Edna H., Thank you for your kind feedback. We are pleased to hear that you appreciated our convenient location, cleanliness, and comfort during your overnight stay. It is always our aim to provide a pleasant experience for our guests. Best regards, ibis Marseille Centre Gare Saint-Charles

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