ibis Styles Marseille Vieux Port Hotel 3 stars

Fully satisfied

When I arrived I was welcomed warmly and the checkin was done fast and to my full satifaction. But I was shocked, when I entered into the bathroom and wanted to use the toilet that was "really" dirty from the previous person. So the toilet was not cleaned at all and nobody checked it by lifting the lid. I've never had such an experience in any other hotel and was not expecting this in an Accor hotel. Another room was offered to me as nobody was available to clean it.

With the hype La Mercerie underneath and the tramstop before the doorstep, this hotel has a real prime location within Canebiere. Breakfast with IbisStyles typical feature of OJ-machine, egg-cooker(seldom found in IbisStyles), cold & warm beverages(plus croissants leftovers from b'fast) during the whole day sum up the hospitality. The complicated floorplan with numerous firedoors and the fingercrushing ancient elevator were nonetheless annoying.

Great. But shower was broke which your staff would know about when room was cleaned. It was the holder of the shower head that was broken. Shower could not be used correctly

This is the second time I am coming to this hotel because location is great and staff is nice. Main negative point: no door between the bathroom and the bedroom in twin rooms!! I would accept it in a double room but in twin rooms! Sliding doors would be a great idea. Poor staff member, I guess they keep on apologizing about the lack of door. The possibility to open windows would be nice as well.

Found it difficult to communicate my enquiries with front office staff in regards to attractions in Marseille, as they seemed to understand and communicate little English... maybe an iPad with translation app at reception desk would make life easier and less frustrating to both parties..the old lift was a pain as I did have to pieces of luggage.. Inconvenience

Great location, good breakfast selection, very clean facility and well maintained. We enjoyed our stay at the ibis Styles Marseille Vieux Port and would certainly stay there again and recommend this hotel to family and friends.

A nice, solid room close to the centre of Marseille's Vieux Port. The elevator did not always work (likely door wasn't closed properly); this isn't very fun when arriving with full suitcase.

This is a basic Ibis Styles, nothing special, but friendly staff and good location near Port.

Loved the super comfy beds and yummy breakfast. Didn’t like that the rooms were so dark as the frosted windows didn’t open.

very clean spacious room, the gentleman at the reception was very helpful and professional.

I would like to tell you how unhappy I was with the general cleanliness and working order of our room whilst staying at the Hotel. Our shower in our room was blocked for our entire stay so we were unable to use the bathroom in our own room. When I looked at the drain in the shower I could see it was totally blocked with hair. I went to the front desk to report the issue and she said I could use another room to take a shower. When we left that evening to go out for dinner she said she would try to unblock the drain and fix the problem. The next morning we tired to shower and again it was still blocked. The bathroom floor was absolutely flooded and we had to use all of the towels to try and soak up the water. I asked for more clean towels and these never arrived either. On the day of check out I said to the front desk that i was very happy to have paid for a room and feel that the blocked shower and cleanliness of our room was not what it should have been. I stay in Ibis Hotels a lot and have always been happy with the room but on this occasion I would like a refund for my 1 night stay. Thank you I look forward to hearing from you Adam v.

I was quite happy to stay in your hotel in general. However, I would like to point out a few things in order to improve the quality. The carpet in the bedroom was hoovered but not very clean and needs to be “washed” accordingly. The skirting board in the bathroom should be fully cleaned. The table mats used as posters in the bedroom were tasteless. I was quite surprised to notice that the waitress was wearing a pair of Jeans and trainers whilst being in charge of the breakfast service and I could not make out, at first, who was the staff amid your customers. The narrow lift with swing doors was such a nightmare that I had to use the stairs instead to avoid getting battered and damaging my clothes.

The room allocated on 5th floor was very quiet and spacious for 1 person. Very good breakfast for the price. Great location

Very helpful staff when we were having trouble finding the hotel and where to park the car. Great central location of hotel.