Aparthotel Adagio Access Marseille Saint Charles 3 stars

Customer review rating 4.1/5 2,418 reviews
Aparthotel Adagio Access Marseille Saint Charles
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Room 1

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Hotel extras

  • Close to the city centre and the Vieux-Port

  • Less than 200 m from the TGV station and the subway

  • Private indoor parking

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MARSEILLE MARIGNANEPaying
  • Early check-in/Late check-outPaying
  • Boutique GourmandePaying
Catering
  • Breakfast
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Aparthotel Adagio Access Marseille Saint Charles

23 rue Honnorat
13003
marseille
france

Tel: +33491075500

Fax: (+33)4/91075501

Contact email

Check-in from 15h00

Check out up to 11h00

  • RTM :  52 ST CHARLES

  • RTM :  1 ET 2 ST CHARLES

  • By plane

    MARSEILLE MARIGNANE At 25.2km / 15.66 miles - Shuttle paying

  • By boat

    GARE MARITIME At 2km / 1.24 miles

  • By train

    GARE SAINT CHARLES At 0.11km / 0.07 miles

GPS :43.304159, 5.381128

Our accommodations

Studio for two people

  • Max. number of persons: 2
  • Area: From 25 / 269 sq ft
  • Views: City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Bathroom products
Studio

Our guest reviews for
Aparthotel Adagio Access Marseille Saint Charles

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,418 reviews

tripadvisor

TripAdvisor Rating 3.5/5

523 reviews

Well Located

Customer review rating 4.1/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Great situation, very near from the train station. The room was a little bit hot, but all was ok, the studio was a little bit smaller than expected but it was enough, just for sleeping.

Dear HADIDJA M., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Well located

Customer review rating 4.1/5

Toby Couples - 09/03/2020 Confirmed reviews ALL

right next to the train station yet very quiet. The bed is comfortable and the staff is kind. But the toilet in our room was not very clean, therefore the bathroom smelled quite badly.

Dear HYE YOUNG K., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations. At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

The fact that I had a small kitchen

Customer review rating 4.1/5

Florin Couples - 02/03/2020 Confirmed reviews ALL

Everything was fine

Dear FLORIN ADRIAN M., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. We hope de see you again! Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

First and last time at any Adagio brand hotel

Customer review rating 4.1/5

Naim Couples - 24/02/2020 Confirmed reviews ALL

The staff was rude, specially the lady who checked us in. The bed is small and was broken, with a big hole on one side of it. Because of the rudeness of the staff, I didn't even bother complaining.

Dear NAIMO R., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Dirty carpet floors, hot rooms, 11am checkout!!

Customer review rating 4.1/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Dirty carpet in rooms. Rooms hot, not a/c or hearong controls Checkout 11am. This is not normal. Globally the checkout at all hotel/apartments is 12noon.

Dear ROBERT C., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are looking forward to welcoming you again at Adagio . Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Very clean

Customer review rating 4.1/5

Peter Solo - 27/01/2020 Confirmed reviews ALL

Good location spacious room nice breakfast and close to station

Dear Peter, Thank you very much for sharing your opinion after your stay at our facility. Our staff is very appreciative and thank you for this. We hope to see you next time you are in this region. Regards, Alexis, Front Desk - Adagio Access Marseille St Charles

Perfect

Customer review rating 4.1/5

Marius Couples - 07/01/2020 Confirmed reviews ALL

Comfortable, safe, easy

Dear MARIUS Thank you very much for sharing your impressions. Your lovely comments have been passed on to our teams and we look forward to your next visit. Sincerely, Alexis, Front Desk, Adagio Access Marseille Saint Charles

Close to the station

Customer review rating 4.1/5

Natasha Business - 26/11/2019 Confirmed reviews ALL

If you want to be close to the train and bus station this is a right place for you. If I would come next time to Marseilles, I would not stay there since the neighborhood does not look safe. More, for three stars hotel it is a strange that no towel changing for 5 days ( have to buy for 6 euros), or room cleaning. You have to take your garbage yourselves. Breakfast is very poor, but enough if you are really hungry. SO, if you want to just sleep over night, be close to the station, eat something basic, this is right place for you. Otherwise, not that much.

Dear NATASA L., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Rooms need RENOVATION

Customer review rating 4.1/5

Max Couples - 09/11/2019 Confirmed reviews ALL

This hotel needs a renovation , i think the cleaning personel does bare minimum. Uppon entering our room we found hair in the bathtub, used ear-wax in the boiler closet, the shower curtain is so used it's no longer white it's brownish, the night table next to our bed had visible scratched marks, the carpets looks worn , dust and hair under our bed , the kitchen looked average but could use some fresh paint (we dined out) . We decided not to have breakfast there in the morning cause if our room was in this condition what does this say about their breakfast ? I think whoever is the manager at 'Apart Hotel Adagio Marseille Saint-Charles' gave up on this place a long time ago . I just hope my message reaches Accor Hotels Corporate (probably won't) .

Dear MAX M., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I inform you that a renovation is plane as soon as posible. We are looking forward to welcoming you again at Adagio Access. Please do not hesitate to contact me during your next visit. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

smelly

Customer review rating 4.1/5

Elsa Friends - 21/10/2019 Confirmed reviews ALL

room smelled like cat piss. I was told the rooms were all full, but they managed to find another room for me. this room smelled like vomit. disgusting.

Dear RUTH H., We are sorry for the inconveniences you encountered during your stay at our aparthotel. We are looking forward to welcoming you again at Adagio Access. Please do not hesitate to contact me during your next visit. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Basic but nice hotel, good location and low cost

Customer review rating 4.1/5

Yoram G. Couples - 05/10/2019 Confirmed reviews ALL

Good: For me good location. Good room with nice Kitchenette which was useful. Good price. 24h receptionist. Annoying: I ate 1 single breakfast (ordered 1 double but my wife left early this day). On checkout the receptionist wanted to charge me with 4 double breakfasts and I had to argue strongly so not to pay 9€ * 6 for breakfasts I never asked for! Annoying!

Dear YORAM G., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Centrally Situated and value for money

Customer review rating 4.1/5

Narain N. (. Couples - 29/09/2019 Confirmed reviews ALL

Fantastic experience.Recepitionis and ckeck on was speedily done.Breakfast was good.Lady at receptionist name Sarah needs ro be mire tolerant with guests she is rude and arrogant.Receptionists needs to communicate in English

Dear NARAIN N., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. We are happy to see that you were satisfied with your stay despite the inconveniences you encountered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Great central location. Good value for money

Customer review rating 4.1/5

Mary D. W. Families - 12/09/2019 Confirmed reviews ALL

We were happy with the accommodation. The central location was a nice surprise for us as all the places we needed to visit were within walking distance. It was a bit disconcerting that linen could not be changed even once during our 4 day stay, nor any cleaning done. It was a new experience to have to clean up utensils used and throw out garbage or else be charged extra. The apartment is well furnished and large enough for the 3 of us and looked exactly like the photos. Internet connection was steady and good except on the last night when it went off for quite a while.

Dear MARY W., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Friendly hotel

Customer review rating 4.1/5

Sa Solo - 02/09/2019 Confirmed reviews ALL

The staff of this hotel are very friendly. Overall it is a nice hotel compared with the price and location. However, a note to the room facilities, some of the items are old and broken such as the switch of the bathtub to discharge water was broken. One light was out of order in the bathroom. air-con is not very cool enough after cooking.

Dear SAU YING L., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. We are happy to see that you were satisfied with your stay despite the inconveniences you encountered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Very poor

Customer review rating 4.1/5

Alice Couples - 04/08/2019 Confirmed reviews ALL

We checked in at 9pm to find our room very smelly and almost intolerable. The toilet was dirty and had not been flushed, never mind being cleaned. We went to reception asking them to provide us another room or clean our room. The man at reception said that this was not possible. He had a small amount of room freshener which made very little difference to the smell. The floors were dirty and there were small bugs on the ceiling. We did not even want to put our suitcases down on the floor and kept our suitcases closed for fear of having insects going into them. It ruined our first night stay in Marseille! We tried to find another hotel to stay that night as we would have rather paid for another hotel than stay there that night but alas all hotels were booked up and we had no choice but to spend the night in this abysmal hotel! We understood that we were paying for basic accommodation but expected that it would at least be clean and relatively comfortable. The photos were incredibly deceptive and did not represent the true state of the rooms. We would never stay at this place nor recommend this place. In fact, we would strongly discourage anyone to stay here.

Dear AVINASH G., Thank you for your feedback following your recent stay with us. We are sorry for the inconveniences you encountered during your stay at our aparthotel. Rest assured that the necessary steps will be implemented to improve the quality of the services mentioned. We will do everything within our power to ensure that you receive a better welcome in the future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Very clean hotel, well located if you need to take the train

Customer review rating 4.1/5

Vivian D. Couples - 29/07/2019 Confirmed reviews ALL

The hotel was clean, nicely airconditioned, very quiet considering it is near the train station, literally next door to the train station. The staff was welcoming and allowed us to leave our luggage since we arrive before check in. They had a little stand with lemonade which I thought was charming. And we took the breakfast for 9 euros each to save us time. It was perfect. The room was fine, carpeted, clean. It even had a little kitchen which we did not use.

Dear VIVIAN HA VI D., Thank you very much for your comments following your stay at the aparthotel Adagio AccessMarseille Saint Charles. We are happy to hear that you enjoyed it. We would love to see you back at the Adagio AccessMarseille Saint Charles very soon and thank you for your recommendations. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Best Location

Customer review rating 4.1/5

Mm Couples - 27/07/2019 Confirmed reviews ALL

The location of this hotel is very convenient for any transportation. The room is clean. Because of the kitchen facilities, we can cook with local food.

Dear MIEKO M., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. Looking forward to seeing you again! Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

convenient stay

Customer review rating 4.1/5

Jo Solo - 20/07/2019 Confirmed reviews ALL

Good location close to the train station. Also close to the bus station for catching a bus to Aix en Provence. There is also a bus stop nearby for the bus 82S that goes to the beach, Plage Catalan.

Dear JODIE N., Thank you so much for your recommendation; what a great reward for all the team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Good Friendly experience

Customer review rating 4.1/5

Anonymous Solo - 08/07/2019 Confirmed reviews ALL

Staff was friendly, helpful and pleasant surprised with the level of English

Dear KIM S., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. Thank you for that very positive and encouraging comment for all our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

An excellent stay.

Customer review rating 4.1/5

Mohamed Families - 05/07/2019 Confirmed reviews ALL

Extremely efficient and helpful staff,I will certainly come back again. Very polite and willing to assist in every situation. Well done,continue.

Dear MOHAMED NACER S., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. Thank you for your comment. We are so pleased to hear that you were happy with your stay! Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles
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