Aparthotel Adagio Access Marseille Saint Charles 3 stars

TripAdvisor rating 3.5/5 511 reviews
Aparthotel Adagio Access Marseille Saint Charles
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Room 1

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Hotel extras

  • Close to the city centre and the Vieux-Port

  • Less than 200 m from the TGV station and the subway

  • Private indoor parking

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MARSEILLE MARIGNANEPaying
  • Early check-in/Late check-outPaying
  • Boutique GourmandePaying
Catering
  • Breakfast
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Aparthotel Adagio Access Marseille Saint Charles

23 rue Honnorat
13003
marseille
france

Tel: +33491075500

Fax: (+33)4/91075501

Contact email

Check-in from 15h00

Check out up to 11h00

  • RTM :   52 ST CHARLES

  • RTM :   1 ET 2 ST CHARLES

  • By plane

    MARSEILLE MARIGNANE At 25.2km / 15.66 miles - Shuttle paying

  • By boat

    GARE MARITIME At 2km / 1.24 miles

  • By train

    GARE SAINT CHARLES At 0.11km / 0.07 miles

GPS :43.304159, 5.381128

Our accommodations

Studio for two people

  • Max. number of persons: 2
  • Area: From 25
  • Views: City side, Courtyard side *

* Subject to availability

  • High speed internet
  • Bathroom products

Apartment with 1 bedroom for 4 people

  • Max. number of persons: 4
  • High speed internet
  • Bathroom products

Apartment with 1 bedroom for 5 people

  • Max. number of persons: 5
  • Area: From 40
  • High speed internet
  • Bathroom products

Our guest reviews for
Aparthotel Adagio Access Marseille Saint Charles

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,303 reviews

tripadvisor

TripAdvisor Rating 3.5/5

511 reviews

Close to the station

Customer review rating 4.1/5

Natasha Business - 26/11/2019 Confirmed reviews ALL

If you want to be close to the train and bus station this is a right place for you. If I would come next time to Marseilles, I would not stay there since the neighborhood does not look safe. More, for three stars hotel it is a strange that no towel changing for 5 days ( have to buy for 6 euros), or room cleaning. You have to take your garbage yourselves. Breakfast is very poor, but enough if you are really hungry. SO, if you want to just sleep over night, be close to the station, eat something basic, this is right place for you. Otherwise, not that much.

Dear NATASA L., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Rooms need RENOVATION

Customer review rating 4.1/5

Max Couples - 09/11/2019 Confirmed reviews ALL

This hotel needs a renovation , i think the cleaning personel does bare minimum. Uppon entering our room we found hair in the bathtub, used ear-wax in the boiler closet, the shower curtain is so used it's no longer white it's brownish, the night table next to our bed had visible scratched marks, the carpets looks worn , dust and hair under our bed , the kitchen looked average but could use some fresh paint (we dined out) . We decided not to have breakfast there in the morning cause if our room was in this condition what does this say about their breakfast ? I think whoever is the manager at 'Apart Hotel Adagio Marseille Saint-Charles' gave up on this place a long time ago . I just hope my message reaches Accor Hotels Corporate (probably won't) .

Dear MAX M., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I inform you that a renovation is plane as soon as posible. We are looking forward to welcoming you again at Adagio Access. Please do not hesitate to contact me during your next visit. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

smelly

Customer review rating 4.1/5

Elsa Friends - 21/10/2019 Confirmed reviews ALL

room smelled like cat piss. I was told the rooms were all full, but they managed to find another room for me. this room smelled like vomit. disgusting.

Dear RUTH H., We are sorry for the inconveniences you encountered during your stay at our aparthotel. We are looking forward to welcoming you again at Adagio Access. Please do not hesitate to contact me during your next visit. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Basic but nice hotel, good location and low cost

Customer review rating 4.1/5

Yoram G. Couples - 05/10/2019 Confirmed reviews ALL

Good: For me good location. Good room with nice Kitchenette which was useful. Good price. 24h receptionist. Annoying: I ate 1 single breakfast (ordered 1 double but my wife left early this day). On checkout the receptionist wanted to charge me with 4 double breakfasts and I had to argue strongly so not to pay 9€ * 6 for breakfasts I never asked for! Annoying!

Dear YORAM G., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Centrally Situated and value for money

Customer review rating 4.1/5

Narain N. (. Couples - 29/09/2019 Confirmed reviews ALL

Fantastic experience.Recepitionis and ckeck on was speedily done.Breakfast was good.Lady at receptionist name Sarah needs ro be mire tolerant with guests she is rude and arrogant.Receptionists needs to communicate in English

Dear NARAIN N., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. We are happy to see that you were satisfied with your stay despite the inconveniences you encountered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Great central location. Good value for money

Customer review rating 4.1/5

Mary D. W. Families - 12/09/2019 Confirmed reviews ALL

We were happy with the accommodation. The central location was a nice surprise for us as all the places we needed to visit were within walking distance. It was a bit disconcerting that linen could not be changed even once during our 4 day stay, nor any cleaning done. It was a new experience to have to clean up utensils used and throw out garbage or else be charged extra. The apartment is well furnished and large enough for the 3 of us and looked exactly like the photos. Internet connection was steady and good except on the last night when it went off for quite a while.

Dear MARY W., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Friendly hotel

Customer review rating 4.1/5

Sa Solo - 02/09/2019 Confirmed reviews ALL

The staff of this hotel are very friendly. Overall it is a nice hotel compared with the price and location. However, a note to the room facilities, some of the items are old and broken such as the switch of the bathtub to discharge water was broken. One light was out of order in the bathroom. air-con is not very cool enough after cooking.

Dear SAU YING L., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. We are happy to see that you were satisfied with your stay despite the inconveniences you encountered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Very poor

Customer review rating 4.1/5

Alice Couples - 04/08/2019 Confirmed reviews ALL

We checked in at 9pm to find our room very smelly and almost intolerable. The toilet was dirty and had not been flushed, never mind being cleaned. We went to reception asking them to provide us another room or clean our room. The man at reception said that this was not possible. He had a small amount of room freshener which made very little difference to the smell. The floors were dirty and there were small bugs on the ceiling. We did not even want to put our suitcases down on the floor and kept our suitcases closed for fear of having insects going into them. It ruined our first night stay in Marseille! We tried to find another hotel to stay that night as we would have rather paid for another hotel than stay there that night but alas all hotels were booked up and we had no choice but to spend the night in this abysmal hotel! We understood that we were paying for basic accommodation but expected that it would at least be clean and relatively comfortable. The photos were incredibly deceptive and did not represent the true state of the rooms. We would never stay at this place nor recommend this place. In fact, we would strongly discourage anyone to stay here.

Dear AVINASH G., Thank you for your feedback following your recent stay with us. We are sorry for the inconveniences you encountered during your stay at our aparthotel. Rest assured that the necessary steps will be implemented to improve the quality of the services mentioned. We will do everything within our power to ensure that you receive a better welcome in the future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Very clean hotel, well located if you need to take the train

Customer review rating 4.1/5

Vivian D. Couples - 29/07/2019 Confirmed reviews ALL

The hotel was clean, nicely airconditioned, very quiet considering it is near the train station, literally next door to the train station. The staff was welcoming and allowed us to leave our luggage since we arrive before check in. They had a little stand with lemonade which I thought was charming. And we took the breakfast for 9 euros each to save us time. It was perfect. The room was fine, carpeted, clean. It even had a little kitchen which we did not use.

Dear VIVIAN HA VI D., Thank you very much for your comments following your stay at the aparthotel Adagio AccessMarseille Saint Charles. We are happy to hear that you enjoyed it. We would love to see you back at the Adagio AccessMarseille Saint Charles very soon and thank you for your recommendations. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Best Location

Customer review rating 4.1/5

Mm Couples - 27/07/2019 Confirmed reviews ALL

The location of this hotel is very convenient for any transportation. The room is clean. Because of the kitchen facilities, we can cook with local food.

Dear MIEKO M., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. Looking forward to seeing you again! Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

convenient stay

Customer review rating 4.1/5

Jo Solo - 20/07/2019 Confirmed reviews ALL

Good location close to the train station. Also close to the bus station for catching a bus to Aix en Provence. There is also a bus stop nearby for the bus 82S that goes to the beach, Plage Catalan.

Dear JODIE N., Thank you so much for your recommendation; what a great reward for all the team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Good Friendly experience

Customer review rating 4.1/5

Anonymous Solo - 08/07/2019 Confirmed reviews ALL

Staff was friendly, helpful and pleasant surprised with the level of English

Dear KIM S., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. Thank you for that very positive and encouraging comment for all our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

An excellent stay.

Customer review rating 4.1/5

Mohamed Families - 05/07/2019 Confirmed reviews ALL

Extremely efficient and helpful staff,I will certainly come back again. Very polite and willing to assist in every situation. Well done,continue.

Dear MOHAMED NACER S., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. Thank you for your comment. We are so pleased to hear that you were happy with your stay! Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Welcoming staff, relaxed stay clean surroundings.

Customer review rating 4.1/5

John S. Solo - 01/07/2019 Confirmed reviews ALL

Charles was both professional and friendly, and only too happy to help with my enquiries. The appartment was both clean and spacious, and had excellent facilities for cooking. All recption staff were helpful and inviting. I would recommend the hotel and will be visiting again soon.

Dear JOHN S., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. I am delighted to learn that you enjoyed your stay with us so much and hope that we will see you again very soon! Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

地段危险不卫生,前台态度恶劣

Customer review rating 4.1/5

Sieon Families - 26/06/2019 Confirmed reviews ALL

That is the most worst experience these years with Accor. The girl at front desk is totally arrogant with supercilious look agaist guest. No room no help at all.

Dear SIYANG Z., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We sincerely hope to be able to welcome you back in order to leave you with a more than favourable impression. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles
Customer review rating 4.1/5

S. Friends - 05/06/2019 Confirmed reviews ALL

Excellent location next to train station Helpfil staff

Dear HUI CHIN S., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

perfect!

Customer review rating 4.1/5

Anonymous Friends - 29/05/2019 Confirmed reviews ALL

Thanks to Alexis. I was able to stay in a comfortable hotel because of him. If I go to Marseilles next time, I will stay here, and the reason for my choice is Alexis.

Convenient stay for my needs

Customer review rating 4.1/5

Joelle Solo - 16/05/2019 Confirmed reviews ALL

the location was great for me, by the side of St Charles station so no need to call upon taxi drivers services. I just walked there. The metro also departed from there to le Vieux Port however I walked there most days. The small kitchen was also very convenient for my short stay.

Dear JOELLE B., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle M, Assistante de direction à l'Adagio Access Marseille St Charles

The hote does not look like what’s presented in the photo,very disappointed

Customer review rating 4.1/5

Liz C. Friends - 07/05/2019 Confirmed reviews ALL

We arrived late, not enough sets of towels and given wet and weared yellowish towels and the room is outdated with carpets filled with crumbs and dirts

Dear YUET YING C., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle M., Assistante de direction à l'Adagio Access Marseille St Charles

Thank you very much ,Alexis

Customer review rating 4.1/5

Chorongpark Couples - 27/04/2019 Confirmed reviews ALL

Alexis is a perfect employee.

Dear CHORONG P., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez, Assistante de direction à l'Adagio Access Marseille St Charles
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