Aparthotel Adagio Access Marseille Saint Charles 3 stars

Customer review rating 4.1/5 2,607 reviews

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Room 1

Number of guests
Children's age

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Aparthotel Adagio Access Marseille Saint Charles
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+ 8 Services

Hotel extras

  • Close to the city centre and the Vieux-Port

  • Less than 200 m from the TGV station and the subway

  • Private indoor parking

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • MARSEILLE MARIGNANE Paying
  • Early check-in/Late check-out Paying
  • Boutique Gourmande Paying
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying
Business services
  • Copy/print service available Paying

Hotel location

Aparthotel Adagio Access Marseille Saint Charles

23 rue Honnorat
13003 marseille
france

Tel: +33491075500

Fax: (+33)4/91075501

Check-in from 15h00

Check out up to 11h00

  • RTM :  52 ST CHARLES

  • RTM :  1 ET 2 ST CHARLES

  • By plane

    MARSEILLE MARIGNANE At 25.2km / 15.66 miles - Shuttle paying

  • By boat

    GARE MARITIME At 2km / 1.24 miles

  • By train

    GARE SAINT CHARLES At 0.11km / 0.07 miles

GPS :43.304159, 5.381128

Our accommodation(s)

Studio for two people

  • Max. number of persons: 3
  • Area: From 25 / 269 sq ft
  • Views: City View, Courtyard View *

Subject to availability

  • High speed internet
  • Bathroom products

Our guest reviews for
Aparthotel Adagio Access Marseille Saint Charles

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

2,607 reviews

tripadvisor

TripAdvisor Rating 3.5/5

537 reviews

Exactly what we needed

Customer review rating 4.5/5

Viktor Friends - 12/04/2021 Confirmed reviews ALL

Great aparthotel, the apartment was spacious and modern with all amenities we needed for our weekend trip. It was clean and the location of the hotel is very good. And the receptionist was very friendly!

Dear VIKTOR We would like to thank you in the first place for taking the time to share your opinion further to your stay at Adagio access Saint Charles. It is always a pleasure to read such a positive feedback. Our team is thrilled that you enjoyed the facilities and the concept we provide at opur Aparthotel. Be ensured our technician has been informed about the water inconvenience. We do hope you enjoyed the candy ;) Thank you again for sharing your experience, and we hope your next visit in Marseille at Adagio access will be as pleasant as this one See you soon ! Ericka Reception

Good stay, but room for improvement

Customer review rating 3.0/5

Anonymous Families - 18/07/2020 Confirmed reviews ALL

The stay could have been better if the staff was More attentive to our need and had prepared our arrival (missing towels, remote control), air conditioning was deficient.

Dear WILLIE S., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

No priority welcome, no facilities, no breakfast

TripAdvisor rating 2.0/5

DanK77 13/07/2020 TripAdvisor review

The hotel is without service described on accor website. Rude staff and room without toilet paper. No possibilities to have a breakfast, children was very disappointed for this. COVID-19 is not explanation of this situation. Hotel is also poor ready for virus.

Dear DanK77, Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Gaëlle Martinez, Assistante de Direction

No service and kindness

Customer review rating 1.5/5

Daniel Families - 11/07/2020 Confirmed reviews ALL

At check-in, there is no information about any restrictions on the business of the hotel. I only got the key, for which the card was previously blocked, although I paid for the entire stay in January. Why this blokadę, for breakfast? No possibility to use breakfast and a voucher to the store. The accorhotels website provides information on such services. Great bitterness of children. Attempts to settle something as a result were doomed to failure. I felt like an intruder, not a customer. At the reception there is no equipment from the hotel description and rude gentlemen. In the room, half a roll of toilet paper for 4 people for 3 days. It's embarrassing

Dear DANIEL K., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Well Located

Customer review rating 3.0/5

Anonymous Couples - 17/03/2020 Confirmed reviews ALL

Great situation, very near from the train station. The room was a little bit hot, but all was ok, the studio was a little bit smaller than expected but it was enough, just for sleeping.

Dear HADIDJA M., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Well located

Customer review rating 2.5/5

Toby Couples - 09/03/2020 Confirmed reviews ALL

right next to the train station yet very quiet. The bed is comfortable and the staff is kind. But the toilet in our room was not very clean, therefore the bathroom smelled quite badly.

Dear HYE YOUNG K., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations. At Adagio Access, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

The fact that I had a small kitchen

Customer review rating 5.0/5

Florin Couples - 02/03/2020 Confirmed reviews ALL

Everything was fine

Dear FLORIN ADRIAN M., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. We hope de see you again! Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

First and last time at any Adagio brand hotel

Customer review rating 2.5/5

Naim Couples - 24/02/2020 Confirmed reviews ALL

The staff was rude, specially the lady who checked us in. The bed is small and was broken, with a big hole on one side of it. Because of the rudeness of the staff, I didn't even bother complaining.

Dear NAIMO R., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Dirty carpet floors, hot rooms, 11am checkout!!

Customer review rating 1.5/5

Anonymous Business - 13/02/2020 Confirmed reviews ALL

Dirty carpet in rooms. Rooms hot, not a/c or hearong controls Checkout 11am. This is not normal. Globally the checkout at all hotel/apartments is 12noon.

Dear ROBERT C., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are looking forward to welcoming you again at Adagio . Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Very clean

Customer review rating 4.5/5

Peter Solo - 27/01/2020 Confirmed reviews ALL

Good location spacious room nice breakfast and close to station

Dear Peter, Thank you very much for sharing your opinion after your stay at our facility. Our staff is very appreciative and thank you for this. We hope to see you next time you are in this region. Regards, Alexis, Front Desk - Adagio Access Marseille St Charles

Perfect

Customer review rating 5.0/5

Marius Couples - 07/01/2020 Confirmed reviews ALL

Comfortable, safe, easy

Dear MARIUS Thank you very much for sharing your impressions. Your lovely comments have been passed on to our teams and we look forward to your next visit. Sincerely, Alexis, Front Desk, Adagio Access Marseille Saint Charles

Close to the station

Customer review rating 2.5/5

Natasha Business - 26/11/2019 Confirmed reviews ALL

If you want to be close to the train and bus station this is a right place for you. If I would come next time to Marseilles, I would not stay there since the neighborhood does not look safe. More, for three stars hotel it is a strange that no towel changing for 5 days ( have to buy for 6 euros), or room cleaning. You have to take your garbage yourselves. Breakfast is very poor, but enough if you are really hungry. SO, if you want to just sleep over night, be close to the station, eat something basic, this is right place for you. Otherwise, not that much.

Dear NATASA L., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Rooms need RENOVATION

Customer review rating 1.5/5

Max Couples - 09/11/2019 Confirmed reviews ALL

This hotel needs a renovation , i think the cleaning personel does bare minimum. Uppon entering our room we found hair in the bathtub, used ear-wax in the boiler closet, the shower curtain is so used it's no longer white it's brownish, the night table next to our bed had visible scratched marks, the carpets looks worn , dust and hair under our bed , the kitchen looked average but could use some fresh paint (we dined out) . We decided not to have breakfast there in the morning cause if our room was in this condition what does this say about their breakfast ? I think whoever is the manager at 'Apart Hotel Adagio Marseille Saint-Charles' gave up on this place a long time ago . I just hope my message reaches Accor Hotels Corporate (probably won't) .

Dear MAX M., Thank you for taking the time to tell us about your experience at the Aparthotel Adagio access Marseille Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. I inform you that a renovation is plane as soon as posible. We are looking forward to welcoming you again at Adagio Access. Please do not hesitate to contact me during your next visit. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

smelly

Customer review rating 1.5/5

Elsa Friends - 21/10/2019 Confirmed reviews ALL

room smelled like cat piss. I was told the rooms were all full, but they managed to find another room for me. this room smelled like vomit. disgusting.

Dear RUTH H., We are sorry for the inconveniences you encountered during your stay at our aparthotel. We are looking forward to welcoming you again at Adagio Access. Please do not hesitate to contact me during your next visit. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Basic but nice hotel, good location and low cost

Customer review rating 4.0/5

Yoram G. Couples - 05/10/2019 Confirmed reviews ALL

Good: For me good location. Good room with nice Kitchenette which was useful. Good price. 24h receptionist. Annoying: I ate 1 single breakfast (ordered 1 double but my wife left early this day). On checkout the receptionist wanted to charge me with 4 double breakfasts and I had to argue strongly so not to pay 9€ * 6 for breakfasts I never asked for! Annoying!

Dear YORAM G., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Centrally Situated and value for money

Customer review rating 4.5/5

Narain N. (. Couples - 29/09/2019 Confirmed reviews ALL

Fantastic experience.Recepitionis and ckeck on was speedily done.Breakfast was good.Lady at receptionist name Sarah needs ro be mire tolerant with guests she is rude and arrogant.Receptionists needs to communicate in English

Dear NARAIN N., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. We are happy to see that you were satisfied with your stay despite the inconveniences you encountered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Great central location. Good value for money

Customer review rating 3.5/5

Mary D. W. Families - 12/09/2019 Confirmed reviews ALL

We were happy with the accommodation. The central location was a nice surprise for us as all the places we needed to visit were within walking distance. It was a bit disconcerting that linen could not be changed even once during our 4 day stay, nor any cleaning done. It was a new experience to have to clean up utensils used and throw out garbage or else be charged extra. The apartment is well furnished and large enough for the 3 of us and looked exactly like the photos. Internet connection was steady and good except on the last night when it went off for quite a while.

Dear MARY W., We very much appreciate your comments regarding your stay at the Aparthotel Adagio access Marseille Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gaëlle Martinez - Adjoint de direction à l'Adagio Access Marseille St Charles

Handy to the train station

TripAdvisor rating 3.0/5

Jo E Family - 27/10/2017 TripAdvisor review

Average hotel, clean tidy and close to the train station. Self catering kitchenette included in the room. Beds were comfortable but the area was pretty rough, but we had no issues. Room was quiet and staff were friendly

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bryan-Victor

Reasonable aparthotel with good location but not good on surrounding

TripAdvisor rating 2.0/5

OKomon Family - 18/10/2016 TripAdvisor review

The room is fine for 4 of us with 1 dbl bed and 2 sofa bed. The floor is very dirty if you do not wear shoes inside the room you will find your feet is fully black and they do not give free samdal. The small kitchen is fine for us can cook a small meal but you need to clean everything yourselves and we are unlucky that the guest using them before us not clean them well. It locate very near train statoon but not easy to access and convenient for car. The surrounding in the hotel area is look unsafely due to a lot of unfriendly people. From hotel can walk to tourist area and also take subway too.

Dear Okomon, Thank you for asking the time to share your comment about your rencent stay in Adagio Access Marseille Saint Charles. I am very sorry that you did not enjoyed your stay with us on this occasion, I will pass on your comments to the rest of the team. I hope we will have the pleasure to welcome you back soon. Best Regards,

convenient

TripAdvisor rating 4.0/5

chimpers3AQ Family - 04/09/2016 TripAdvisor review

hotel is conveniently situated by train station and bus stops. Family went to the beach by regular city bus. Reception clerk was helpful and provided key to underground car park (9 euro fee per night).

Dear Guest, We very much appreciate your comments regarding your stay at the Aparthotel Adagio Access Marseille Saint Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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