ibis Styles Marseille Gare Saint-Charles Hotel 3 stars

Customer review rating 4.1/5 593 reviews

ibis Styles Marseille Gare Saint-Charles
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Room 1

Number of guests
Children's age

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Hotel extras

  • Television equipped with Chromecast (free)

  • Breakfast on the terrace

  • Reduced rate for station parking

  • At the foot of Saint Charles train station

  • Breakfast from 5.30 am during the week and up to 11 am at weekends

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MARSEILLE PROVENCEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Catering
  • Breakfast included in the price
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available
Information message

Hotel location

ibis Styles Marseille Gare Saint-Charles

28 Boulevard D Athenes
13001
marseille
france

Tel: +33496211001

Check-in from 14h00

Check out up to 12h00

  • SAINT CHARLES :  M1 ET M2 SAINT CHARLES

  • By plane

    MARSEILLE PROVENCE At 28km / 17.4 miles - Shuttle paying

  • By train

    SAINT CHARLES At 0.5km / 0.31 miles

  • By train

    SAINT CHARLES At 0.5km / 0.31 miles

GPS :43.301132, 5.381003

Our accommodation(s)

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Multimedia hub

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 16 / 172 sq ft
  • Multimedia hub

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 13 / 140 sq ft
  • Multimedia hub

Standard room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Multimedia hub
Rooms

Our restaurants and bars

LES MARCHES

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 30

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
ibis Styles Marseille Gare Saint-Charles

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

593 reviews

tripadvisor

TripAdvisor Rating 3.5/5

91 reviews

Well located.

Customer review rating 4.1/5

Rosh Business - 22/08/2020 Confirmed reviews ALL

For a quick overnight stay on a lively Boulevard just at the feet of the train station, this is a perfect spot. Kind and thoughtful service. There might have been a mosquito or 5 but once that issue was handled the sleep was serene.

Excellent location for train station

Customer review rating 4.1/5

Patricia Couples - 09/08/2020 Confirmed reviews ALL

Very good welcome from reception staff. During the evening , because of the lack of kettle in the room,the receptionist on duty didn’t hesitate to boil some water for our night cup. All of that with a genuine smile. Very Comfortable bed.

Room requests were not met, poor breakfast, noisy

Customer review rating 4.1/5

Philippe M. Couples - 31/07/2020 Confirmed reviews ALL

We booked more than a week before our arrival. We requested a quiet room on a high floor with a 160cm large bed. The 160cm size of the bed was detailed on our confirmation. Non of our requests were met : we ended up on the 4the floor (the hotel has 6) with a room facing the busy street and a 140cm large bed. You advertise a good included buffet breakfast but you take advantage of COVID-19 to serve a joke of a breakfast thus making a substantial saving on the cost of breakfast. You should advise your guests prior to booking of this and nut put them in front of a fait accompli.

Expensive

Customer review rating 4.1/5

Elvira Solo - 21/07/2020 Confirmed reviews ALL

Prices are outrageously expensive given that the breakfast is not what it used to bed. There is one only solitary lady to attend to all the guests at the canteen. However, it's nice to have a handsome security guy at the entrance. One feels safer. Cleanliness is impeccable. Hosts are very nice and ready to help.

IDEAL FOR ST CHARLES STATION AND THE TGV

TripAdvisor rating 3.5/5

YRP49 Family - 07/07/2020 TripAdvisor review

Although covid makes life more complicated the hotel has adapted its structure and care particularly well. All the staff were professional and caring. Congratulations to all the team for their implication; A special thank you to the breakfast hosess RRP

Well located and friendly staff

Customer review rating 4.1/5

Chris Families - 21/03/2020 Confirmed reviews ALL

Good breakfast, clean room

Very conveniently situated

TripAdvisor rating 3.5/5

margaretd598 12/03/2020 TripAdvisor review

This hotel is close to the station and about 15 minutes walk downtown to the old port shops and restaurants. It is a typical Ibis hotel but the rooms are clean and the beds comfortable and there is a good buffet breakfast. Marseille is a huge city all up and down hills and it is slightly scruffy with a lot of roadworks etc going on. However the food is very good and there are some exceptional local wines so well worth a visit as it is also a good base to visit other places.

Yes the hotel is very conveniently situated

Customer review rating 4.1/5

Margaret D. Friends - 09/03/2020 Confirmed reviews ALL

This is a fairly small Ibis Styles but it was very easy to find and handy for the town centre. The only problem I had was with the washbasin when I assuem one of the cleaners had pushed the plug in so hard it was impossible to lift to allow water to drain away. However when I informed the manager of this he came to check it out and when he could not move it he gave me another much larger room on the same floor so all was fine and the staff were always very friendly and helpful

Excellent position and polite staff

Customer review rating 4.1/5

Arthur Couples - 24/02/2020 Confirmed reviews ALL

This was the 2nd visit and again we have found the hotel excellent for our needs, clean friendly staff, a very good bed and an excellent breakfast with a mature lady on hand to help if needed, same lady was there last year. The front of hotel young man was also excellent and ready to help if necessary.

Great service

Customer review rating 4.1/5

Florian Business - 17/02/2020 Confirmed reviews ALL

Perfect hotel and helped with printout and scan free of charge!

Dirty!

TripAdvisor rating 3.5/5

Ancie2020 Family - 04/01/2020 TripAdvisor review

Room was insufficiently cleaned on arrival and not cleaned at all the next day. The staff could only assist us with this inconvenience for with a €1 bottle of sugar free coke. When our room was finally cleaned, our "clean" sheets had filthy dog hair. Rooms and bathrooms are not what they appear to be in pictures! Breakfast room filthy with unfriendly staff. This hotel is an embarresment to the accor hotel group. ( and we stayed at many great ibis styles on our trip at different locations)

Friendly staff and comfortable room.

Customer review rating 4.1/5

Jess Solo - 01/01/2020 Confirmed reviews ALL

I enjoyed my stay. Parts of the bottom of the shower were looking a bit dirty due to age even though it was clean. A very comfortable stay.

Dear Mrs C., We very much appreciate your comments regarding your stay at the ibis Styles Marseille Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

Excellent price, great location, clean room and free breakfast.

Customer review rating 4.1/5

Anonymous Solo - 09/12/2019 Confirmed reviews ALL

Excellent location just down the hill from the Gare Saint Charles. My room was clean, comfortable and quiet.

Dear Sir, We very much appreciate your comments regarding your stay at the ibis Styles Marseille Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Direction

Terrible

Customer review rating 4.1/5

H Y. Business - 30/11/2019 Confirmed reviews ALL

The room is too small. Shower is tiny. Toilet paper is cheap. No shampoo, tissued etc. Breakfast was mediocre

Dear Madam Y., Thank you for taking the time to tell us about your experience at the Ibis Styles Marseille Gare Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are really surprised. The maid may have forgotten the towels and soap. It's rare but it can happen. But in this case I'm pretty sure that the receptionnist gave you all you needed. Please note that this problem was a true exception. All our efforts are concentrated in preventing future occurrences. Sincerely yours, Regards, The Direction

Hotel ok but issues with toilets in 2 rooms

Customer review rating 4.1/5

Christelle F. Solo - 04/11/2019 Confirmed reviews ALL

Rooms on the back side are very dark (no daylight specially in the 1st floor) but rooms are clean and quiet. The toilets were not operational when I access the room, had to change room as it was not functioning normally anymore the day after and was proposed a smaller room in exchange of a drink for compensation. As a Accor member, I find it a bit stingy.

I had high expectations

Customer review rating 4.1/5

Sophia Couples - 27/10/2019 Confirmed reviews ALL

Beds and room were good, the smelly and noisy bathroom was not. We had to close the bathroom door to not smell the sewers and put the TV on to not focus on the venting device. The breakfast however was really good! appreciated the fresh juice :)

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Ibis Styles Marseille Gare Saint-Charles. I am sorry that your experience did not meet all your expectations. Indeed the heavy rains during your stay could cause sewers to rise. The reception is available 24 hours a day for your convenience. You should have come to report to the reception, the hotel is not complete we would have dislodged. However we thank you for your compliments as well as your rating. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The direction

Super

Customer review rating 4.1/5

C. Business - 24/10/2019 Confirmed reviews ALL

Personnel sympa et detendu

Monsieur C., Nous vous remercions pour votre commentaire ainsi que votre note. Toute l'équipe Ibis Styles St Charles fait son possible pour vous offrir un séjour agréable et de qualité. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur C., en l’expression de nos sentiments les meilleurs. Cordialement, La Direction

Fine

Customer review rating 4.1/5

Claude P. Solo - 15/10/2019 Confirmed reviews ALL

Location good Breakfast ok Room ok Staff ok

Friendly & convenient

Customer review rating 4.1/5

Monkeycounter Solo - 01/10/2019 Confirmed reviews ALL

Very convenient spot for a 7am train the next morning - breakfast starts very early!

Comfortable, clean hotel

Customer review rating 4.1/5

Gillian Solo - 25/08/2019 Confirmed reviews ALL

Comfortable, clean, friendly

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