ibis Styles Marseille Gare Saint-Charles Hotel 3 stars

TripAdvisor rating 3.5/5 68 reviews
ibis Styles Marseille Gare Saint-Charles
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Room 1

Number of guests
Children's age

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Hotel extras

  • Television equipped with Chromecast (free)

  • Breakfast on the terrace

  • Reduced rate for station parking

  • At the foot of Saint Charles train station

  • Breakfast from 5.30 am during the week and up to 11 am at weekends

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MARSEILLE PROVENCEPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
Catering
  • Breakfast included in the price
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

ibis Styles Marseille Gare Saint-Charles

28 Boulevard D Athenes
13001
marseille
france

Check-in from 12h00

Check out up to 12h00

  • SAINT CHARLES :   M1 ET M2 SAINT CHARLES

  • By plane

    MARSEILLE PROVENCE At 28km / 17.4 miles - Shuttle paying

  • By train

    SAINT CHARLES At 0.5km / 0.31 miles

  • By train

    SAINT CHARLES At 0.5km / 0.31 miles

GPS :43.301132, 5.381003

Our accommodations

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Multimedia hub

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 16
  • Multimedia hub

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 13
  • Multimedia hub

Standard room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 19
  • Multimedia hub

Our restaurants and bars

LES MARCHES

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 30

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
ibis Styles Marseille Gare Saint-Charles

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

324 reviews

tripadvisor

TripAdvisor Rating 3.5/5

68 reviews

Terrible

Customer review rating 4.0/5

H Y. Business - 30/11/2019 Confirmed reviews ALL

The room is too small. Shower is tiny. Toilet paper is cheap. No shampoo, tissued etc. Breakfast was mediocre

Dear Madam Y., Thank you for taking the time to tell us about your experience at the Ibis Styles Marseille Gare Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. We are really surprised. The maid may have forgotten the towels and soap. It's rare but it can happen. But in this case I'm pretty sure that the receptionnist gave you all you needed. Please note that this problem was a true exception. All our efforts are concentrated in preventing future occurrences. Sincerely yours, Regards, The Direction

Hotel ok but issues with toilets in 2 rooms

Customer review rating 4.0/5

Christelle F. Solo - 04/11/2019 Confirmed reviews ALL

Rooms on the back side are very dark (no daylight specially in the 1st floor) but rooms are clean and quiet. The toilets were not operational when I access the room, had to change room as it was not functioning normally anymore the day after and was proposed a smaller room in exchange of a drink for compensation. As a Accor member, I find it a bit stingy.

I had high expectations

Customer review rating 4.0/5

Sophia Couples - 27/10/2019 Confirmed reviews ALL

Beds and room were good, the smelly and noisy bathroom was not. We had to close the bathroom door to not smell the sewers and put the TV on to not focus on the venting device. The breakfast however was really good! appreciated the fresh juice :)

Dear Mrs B., Thank you for taking the time to tell us about your experience at the Ibis Styles Marseille Gare Saint-Charles. I am sorry that your experience did not meet all your expectations. Indeed the heavy rains during your stay could cause sewers to rise. The reception is available 24 hours a day for your convenience. You should have come to report to the reception, the hotel is not complete we would have dislodged. However we thank you for your compliments as well as your rating. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The direction

Super

Customer review rating 4.0/5

C. Business - 24/10/2019 Confirmed reviews ALL

Personnel sympa et detendu

Monsieur C., Nous vous remercions pour votre commentaire ainsi que votre note. Toute l'équipe Ibis Styles St Charles fait son possible pour vous offrir un séjour agréable et de qualité. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur C., en l’expression de nos sentiments les meilleurs. Cordialement, La Direction

Fine

Customer review rating 4.0/5

Claude P. Solo - 15/10/2019 Confirmed reviews ALL

Location good Breakfast ok Room ok Staff ok

Friendly & convenient

Customer review rating 4.0/5

Monkeycounter Solo - 01/10/2019 Confirmed reviews ALL

Very convenient spot for a 7am train the next morning - breakfast starts very early!

Comfortable, clean hotel

Customer review rating 4.0/5

Gillian Solo - 25/08/2019 Confirmed reviews ALL

Comfortable, clean, friendly

Convenient to station

Customer review rating 4.0/5

Anonymous Couples - 19/08/2019 Confirmed reviews ALL

Satisfactory

Weekend in Marseille

Customer review rating 4.0/5

Veronica Solo - 17/08/2019 Confirmed reviews ALL

It was worse than I expected, especially in terms of a super slow WiFi connection and a poor breakfast (I came an hour before the official close of the breakfast service, but there were no plates, cups and practically nothing to eat).

Easy one night stay in Marseille

Customer review rating 4.0/5

Ian S. Friends - 27/07/2019 Confirmed reviews ALL

Convenient location very close to railway station, modern fit out with nice railways-inspired design. Clean, good air-con and shower and sound-proofing from street. Good breakfast including orange juicer machine not seen in other locations. But really hope IBIS chain will catch up with the times and soon start providing soya yoghurts (saw lots in Monoprix and Carrefour) and vegetable margarine to cater for vegans etc.

Mr

Customer review rating 4.0/5

David Solo - 18/07/2019 Confirmed reviews ALL

Very positive!

Fine

Customer review rating 4.0/5

Anonymous Families - 07/07/2019 Confirmed reviews ALL

Receptionist ran after my mum to the lift asking loudly what her room number was. This made my mum feel embarrassed as there were other guests about. She seemed to think my mum had just wondered in off the street. There was no apology when she realised she was a guest. Key card stopped working for second night of stay - again no apology for having to go back to reception. There was nowhere to hang up clothes or even a coat hook in the bedroom. The room was otherwise comfortable and breakfast was good.

Basic but pricey

Customer review rating 4.0/5

Anonymous Friends - 24/06/2019 Confirmed reviews ALL

Room is very very basic.

Overall experience made better by great staff.

Customer review rating 4.0/5

Brian M. Couples - 22/06/2019 Confirmed reviews ALL

While the hotel is handy to the railway station the neighbourhood is undesirable. Nice room, except a sewage smell eminating from shower waste. Our overall experience was satisfactory thanks to the friendly service from the staff, particularly the young lady on reception and lovely breakfast.

Overnight stay

Customer review rating 4.0/5

Caroline W. Solo - 22/06/2019 Confirmed reviews ALL

The staff was friendly and welcoming. The room was tiny, but comfortable, clean and quiet. I was concerned because I had read a recent review that mentioned problems with the air-conditioning, but it worked perfectly when I was there. Potential guests should be aware that there are two Ibis hotels at the station. This one is a little nicer, but it is not quite as close and is at the bottom of the very long, steep stairway at the southwest end of the station.

well situated hotel

Customer review rating 4.0/5

Drs Business - 14/06/2019 Confirmed reviews ALL

Well situated moments walk from the train station and airport bus connection and easy walk to main tourist sites and centre of city Helpful staff, dealt with a plumbing problem in my room rapidly small rooms breakfast okay

Customer review rating 4.0/5

Anonymous Couples - 12/06/2019 Confirmed reviews ALL

Very very tiny room, especially the bed was as small as I know it only from remote mountain huts in the Alps...with 2 persons on 120cm there is hardly space to turn around at night without waking your partner up... Water pressure in the shower too weak for my taste. Internet extremely poor, not enough to load normal websites in a reasonable time. Not only in our room, but also at the hotel lobby. Problem was not fixed during our stay although we communicated it to the reception staff. Good: clean and mostly quiet room; breakfast with mostly fresh products; fresh orange juice is a small luxury.

Very good.

Customer review rating 4.0/5

Anonymous Solo - 11/06/2019 Confirmed reviews ALL

Nothing to complain about. Small rooms, but clean. Efficient service.

Generally good

Customer review rating 4.0/5

Lesley Couples - 05/06/2019 Confirmed reviews ALL

The bed was comfortable, one light did not work in the entrance of the room. Breakfast was satisfactory. All the staff were friendly and helpful.

Poor

Customer review rating 4.0/5

Tomasinelli Friends - 03/06/2019 Confirmed reviews ALL

Staff very nice, pleasant & mostly professional. Now, we’re given room 502, very small but adequate for a couple of nights until I opened the shower door. The smell of rot was unbearable! Was then given room 511. As small as the 1st room, in the street with an excellent double glazing. No nasty smell but no wardrobe either! No hangers... quite incredible for a 3 , don’t you think? 2nd & last breakfast: Christina, a very professional member of staff, was doing her upmost to satisfy everyone, nevertheless being alone to deal with the breakfast service of full hotel is an impossible mission!! What are you thinking of, up there in your offices? Are you waiting for a serious incident to happen before taking any actions? Voilà mesdames & messieurs, mega scope for improvement! Good day

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