Rixos Tersane Istanbul 5 stars

Customer review rating (ALL Rating) 4.4/5 1,833 reviews

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Camiikebir Mahallesi, Taskizak Tersanesi Caddesi, No 23 1 Beyoglu, 34440 ISTANBUL, Turkey

Description

Hotel extras

  • Located at the heart of the new luxury living 242,000 area in the city center

  • Large variety of dining facilities by sea view

  • 2 large Ballrooms with maksimum 2016 seating capacity

  • Luxurious rooms with sea and city view

  • Infinity Pool

Our accommodation(s)

Hotel location

Rixos Tersane Istanbul

Camiikebir Mahallesi, Taskizak Tersanesi Caddesi, No 23 1 Beyoglu
34440 ISTANBUL
Turkey

GPS:41.034376, 28.961057

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,833 reviews

Customer review rating 5.0/5

Samer K. K. Families - Confirmed reviews ALL

Amazing

Customer review rating 4.0/5

Naseer A. Couples - Confirmed reviews ALL

good location, nice view, most famous restaurants and coffee shops around you

Customer review rating 4.0/5

Bader A. Families - Confirmed reviews ALL

I’ll skip to the elephant in the room that must be tackled: - Understaffed with rushed subpar service Housekeeping and room service 1) Housekeeping kept forgetting our shower towels (3 out of 7 nights!) 2) Ran out of conditioner and body wash for 3 days; no one noticed or refilled 3) sink was partially clogged and had no response although I requested 4 times even twice personally in the reception 4) Curtains was broken and wasn’t fixed despite requesting 4 times as well Otherwise, the staff were kind and friendly; I just wish there was better attention to details and responding seriously to major issues! Breakfast buffet 5) very understaffed; staff were doing their best and running around, yet couldn’t compensate for the shortage. Otherwise: Facilities are nice, atmosphere is amazing, food variety and taste is spectacular, and staff are friendly.

Customer review rating 5.0/5

Fatma A. Families - Confirmed reviews ALL

Everything was very satisfying and pleasing starting from how the employees treated us while checking in to the point of leaving the hotel my only two concerns are 1- I am paying a good price for the room and I expect to have a complementary valet parking and I don't need to pay extra for a third-party and that should be included in the price of the room that I'm paying for. 2- even though there was pillow menu that I can choose from yet they were almost identical and the same , for two nights I've tried to ask for a different pillow types, but I kept receiving the same( I was trying to find a thick pillow that would actually suit people with disc ). Other that these two points everything was AMAZING and will definitely come back again

Dear Fatma A., Thank you for sharing your feedback regarding your recent stay at Rixos Tersane Istanbul. We are delighted to hear that you found your experience luxurious and that our staff provided you with satisfactory service throughout your visit. We appreciate your comments regarding the valet parking service. While we strive to offer competitive pricing for our accommodations, valet parking is provided by a third-party service to ensure the best quality and convenience for our guests. Your insights will be valuable as we continue to assess our offerings. Regarding the pillow menu, we apologize for not meeting your expectations in this area. We understand the importance of comfort and will take your feedback into consideration to enhance our options for future guests. We are grateful for your kind words and look forward to welcoming you back in the future. Best regards, Rixos Tersane Istanbul

Customer review rating 5.0/5

Manal A. Families - Confirmed reviews ALL

We had a very comfortable and enjoyable stay at the hotel. The location was excellent, the services were great, and all the staff were friendly and helpful. The highlight of our stay was definitely the access to Nickelodeon for the kid, which made the experience extra special for our family. We would happily stay here again.

Dear Manal A., Thank you for your kind feedback regarding your recent stay. We are delighted to hear that you found our location excellent and enjoyed the services provided by our friendly staff. It is wonderful to know that your family had a memorable experience with access to Nickelodeon. We appreciate your support and look forward to welcoming you back in the future. Best regards, Rixos Tersane Istanbul

Other web-users rate our hotel

  • 830 reviews 8.1/10 Location
  • 1,145 reviews 8.3/10 Room
  • 2,241 reviews 8.6/10 Service
  • 15 reviews 3.7/10 WiFi
  • 848 reviews 9.7/10 Vibe
  • 632 reviews 9.2/10 Breakfast
  • 549 reviews 8.3/10 Amenities
  • 419 reviews 8/10 Comfort

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