Rixos Tersane Istanbul 5 stars

Customer review rating (ALL Rating) 4.4/5 1,204 reviews

Rixos Tersane Istanbul - Image 1
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Rixos Tersane Istanbul - Image 4
Camiikebir Mahallesi, Taskizak Tersanesi Caddesi, No 23 1 Beyoglu, 34440 ISTANBUL, Turkey

Description

Hotel extras

  • Located at the heart of the new luxury living 242,000 area in the city center

  • Large variety of dining facilities by sea view

  • 2 large Ballrooms with maksimum 2016 seating capacity

  • Luxurious rooms with sea and city view

  • Infinity Pool

Our accommodation(s)

Hotel location

Rixos Tersane Istanbul

Camiikebir Mahallesi, Taskizak Tersanesi Caddesi, No 23 1 Beyoglu
34440 ISTANBUL
Turkey

GPS:41.034376, 28.961057

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,204 reviews

Customer review rating 4.0/5

Jawaher S. S. A. Families - Confirmed reviews ALL

Nice hotel but too expensive comparing with other hotel

Dear Jawaher S. S. A., Thank you for taking the time to share your thoughts. We appreciate your feedback regarding our pricing in comparison to other hotels. We strive to provide exceptional value through our services and amenities, and your comments will be taken into consideration. Levent Suyolcuoğlu General Manager

Customer review rating 5.0/5

Nawaf A. Families - Confirmed reviews ALL

Great locations Great Staff with friendly services Well deocrated and well renovated facility Delicious Food and services

Dear Nawaf A., Thank you for your kind words regarding your recent stay at Rixos Tersane Istanbul. We are delighted to hear that you enjoyed our extraordinary service, the friendly staff, and the culinary offerings. Your feedback is genuinely appreciated and motivates us to continue providing memorable experiences. Levent Suyolcuoğlu General Manager

Customer review rating 3.0/5

Gulbin C. Families - Confirmed reviews ALL

It was new year eve and we didn't satisfied as much as Dubai Rixos Premium. It was far different experience. We had 2 nights reservation but stayed 1 night and left.. The restaurant was not quite luxury the foods not exlusive (for example we ordered sushi and came with somon fume was like carefour market level sushi off course the chef changed it. I ordered kelle paça was again just like only the broth no meat in it) 31th of December night we went to dinner where us to invite in the restourant was the outside and decoration of the ground stone etc were avarage balık restaurant. Staff was good. The hotel was clean but the room was average. I paid 3 person but you add portatif bed was awful that scratch my leg while passing thru..

Dear Gulbin C., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights and are sorry to learn that your experience did not meet your expectations, especially in comparison to your previous stay at Rixos Premium Dubai. We strive to provide an exceptional dining experience and regret that the dishes you ordered did not reflect the high standards we aim for. Your comments about the sushi and the kelle paça have been noted, and we will ensure that our culinary team is made aware of your concerns. Additionally, we apologize for the inconvenience caused by the portable bed and its impact on your comfort. We are glad to hear that you found our staff attentive and the hotel clean. Our goal is to offer a memorable and luxurious experience, and we appreciate your feedback as it helps us improve. Thank you once again for sharing your thoughts, and we hope to have the opportunity to welcome you back in the future. Levent Suyolcuoğlu General Manager

Customer review rating 5.0/5

Mehmet F. C. Families - Confirmed reviews ALL

looking very happy team members

Dear Mehmet F. C., Thank you for your kind words regarding our team. We take pride in providing exceptional service and fostering a happy atmosphere. Your feedback is greatly appreciated, and we look forward to welcoming you back to Rixos Tersane Istanbul. Levent Suyolcuoğlu General Manager

Customer review rating 1.0/5

Mohamed E. Couples - Confirmed reviews ALL

Formal Complaint Regarding a Highly Disappointing Stay – Reservation on 01/01/2026 To the Management of Rixos Tersane Istanbul, I am writing this email with great disappointment and genuine frustration regarding my recent stay at your hotel. This is not a message I ever wished to send; however, the shocking contrast between this stay and my previous experience compels me to do so. I stayed at your hotel last year, and the experience was exceptional in every sense. It was one of my best trips, and I actively recommended Rixos Tersane to my family, friends, and wider community with full confidence. Unfortunately, my stay this year, on January 1st, 2026, was the complete opposite and fell far below the standards expected from a five-star Rixos property. Please allow me to outline the key issues clearly: 1. Extreme overcrowding throughout the hotel, to the point where it felt more like an airport or train station. This overcrowding resulted in a dramatic decline in service quality due to accepting guest numbers far beyond operational capacity. 2. Unprepared and overwhelmed staff. The team appeared unable to handle the pressure—no welcoming attitude, no initiative, and very limited service, which is unacceptable for a hotel of this caliber. 3. Total lack of privacy. The hotel felt like a public facility, with visitors freely entering from the mall area without any control. This is highly inappropriate for paying in-house guests seeking privacy and comfort. 4. Guest Relations were practically nonexistent. I clearly informed the hotel that I was celebrating my wedding anniversary. There was absolutely no acknowledgment—no welcome note, no greeting, no room decoration, no gesture of any kind. This is far below what one would expect from a five-star hotel, especially from the Rixos brand. 5. Contradictory and unprofessional handling of room upgrade requests: - I was first informed that the hotel was fully booked and no upgrades were available. - Two hours later, I was offered an upgrade for an additional 100 EUR. Charging extra is your right, but misleading the guest or providing inconsistent information is not acceptable. 6. While waiting in the lobby during severe cold weather and snowfall, I developed a strong headache and requested a simple painkiller (such as Panadol). I was told: - Someone would go to a pharmacy, - The delivery would take two hours, - At a cost of 1,400 Turkish Lira. I leave this point without further comment. 7. Breakfast experience was extremely unpleasant and embarrassing: - We arrived at 10:00 AM (30 minutes before buffet closing). - Not a single table was available. - No assistance from staff whatsoever. - We searched for a table ourselves, as if we were dining at a crowded public restaurant. - We finally sat at a very dirty table. - Despite requesting cleaning more than four times, the table remained untouched for over 20 minutes. - Only after I had to raise my voice—when the buffet time had already ended—was any action taken. 8. Unprofessional attitude regarding late check-out: - We requested a late check-out from 12:00 to 14:00. - The receptionist repeatedly reminded us that we had checked in at 3:00 PM. - Eventually, they “graciously” allowed only one additional hour, until 1:00 PM, as if it were a favor. - Despite accepting this, due to staff delays, luggage assistance delays, and extremely long queues at reception, we physically left the room at 2:00 PM against our will. 9. Room quality: - Located on the first floor. - No view whatsoever (neither city nor sea). - Windows do not open at all, resulting in no fresh air or ventilation. I am not writing this email to escalate unnecessarily, but rather out of deep disappointment and shock. This experience does not reflect the Rixos standards I previously knew, trusted, and proudly recommended. Last year, I spoke of Rixos Tersane as one of the finest hotel experiences I had ever had. This year, I left feeling exhausted, uncomfortable, and extremely dissatisfied. I sincerely hope the management will take these points very seriously, investigate what went wrong, and respond with a clear and respectful explanation that reflects the value of returning guests. Yours sincerely, Full Name: Dr. E. MOHAMED Stay Date: 01/01/2026

Other web-users rate our hotel

  • 562 reviews 7.7/10 Location
  • 844 reviews 8.1/10 Room
  • 1,469 reviews 8.3/10 Service
  • 13 reviews 2.5/10 WiFi
  • 616 reviews 9.7/10 Vibe
  • 425 reviews 9.1/10 Breakfast
  • 391 reviews 8.1/10 Amenities
  • 284 reviews 7.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.