Rixos Pera Istanbul 5 stars

Customer review rating (ALL Rating) 4.5/5 442 reviews

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Kamerhatun Mesrutiyet Cad No44, Tepebasi Beyoglu, 34440 ISTANBUL, Turkey

Description

Hotel extras

  • Central location

  • Golden Horn view

  • Spacious accommodation

  • Meetings and banquets

  • Dining Facilities

Our accommodation(s)

Hotel location

Rixos Pera Istanbul

Kamerhatun Mesrutiyet Cad No44, Tepebasi Beyoglu
34440 ISTANBUL
Turkey

GPS:41.033374, 28.97497

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  442 reviews

Customer review rating 4.0/5

Massimiliano L. Couples - Confirmed reviews ALL

everithing was going well, a part for splitter single beds

Dear Massimiliano L. , Thank you for sharing your feedback with us. We are delighted to hear that you had a lovely experience overall and that your stay went well. We appreciate your comment regarding the bedding arrangement. We understand that many couples prefer a king-size bed rather than two single beds joined together. Please accept our apologies if this affected your comfort. Your feedback is valuable and will be shared with the relevant team as we continuously strive to improve our guests' experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Lale Mammadova Guest Relations Supervisor

Customer review rating 3.5/5

Ray B. Couples - Confirmed reviews ALL

Very comfortable stay

Dear Ray B. , Thank you for your kind feedback. We are delighted to hear that you had a very comfortable stay with us. Providing a relaxing and enjoyable experience for our guests is our priority, and it is wonderful to know that we met your expectations. We appreciate your support and look forward to welcoming you back again soon. Kind regards, Lale Mammadova Guest Relations Supervisor

Customer review rating 5.0/5

Iman E. C. Families - Confirmed reviews ALL

Warm welcome, excellent service, best possible breakfast, and a very well-located hotel.

Dear Iman E. C. , Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the warm welcome, excellent service, and our breakfast offerings. It is also a pleasure to know that our location contributed positively to your stay. Your kind words are greatly appreciated and serve as a wonderful motivation for our team. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Lale Mammadova Guest Relations Supervisor

Customer review rating 3.0/5

Vlad S. M. Couples - Confirmed reviews ALL

The hotel did not leave up to a 5* standard. The rooms are clearly old, no A/C and that shitty fan making a lot of noise. The pizza we ordered was awful but that is fine/expected. The staff was nice and the amenities as expected.

Dear Vlad S. M. , Thank you for taking the time to share your feedback with us. While we are pleased to hear that you found our staff friendly and our amenities satisfactory, we are sorry to learn that certain aspects of your stay did not meet your expectations of a five-star experience. We regret any discomfort caused by the room conditions and the noise from the fan. We also appreciate your comments regarding the pizza, as feedback such as yours helps us identify areas where improvements can be made. Your observations are valuable to us, and we will share them with the relevant departments for review. We sincerely appreciate your honest feedback and hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Kind regards, Lale Mammadova Guest Relations Supervisor

Customer review rating 0.5/5

Simon V. Couples - Confirmed reviews ALL

I was a repeat customer but no longer. Room temp was 27degrees for 2/3 nights - no ac, no willingness to provide alternate room or room in another hotel. Dealt with both the weekend duty manager and hotel manager nights 1 and 2 and both promised the ac would be turned on. Neither followed through and neither returned to us with an explanation or mitigation. We had to demand another room for the 3rd night but were unable to able to/ unwilling to waste any more of our precious vacation time dealing with your incompetent manager. Will never stay here anymore and will recommend to all friends and colleagues to avoid Rixos in particular and Accor in general.

Dear Simon V. , Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and deeply regret that your stay did not meet your expectations, especially as a returning guest. Please accept our sincere apologies for the discomfort caused by the room temperature and for the frustration you experienced regarding the air conditioning issue. We understand how disappointing it must have been to receive assurances that the matter would be resolved, only to find that it remained unaddressed. We are equally concerned to hear that the communication and follow-up from our management team fell short of the standards we strive to uphold. We recognize that your vacation time is valuable, and we regret that you had to spend a portion of it dealing with this situation. The experience you described is certainly not reflective of the level of service we aim to provide to our guests. Your comments have been shared with the relevant management team for thorough review, as we take feedback of this nature very seriously. While we understand your disappointment, we sincerely appreciate your candid feedback, as it helps us identify areas where improvement is needed. Thank you once again for bringing these matters to our attention. Kind regards, Lale Mammadova Guest Relations Supervisor

Other web-users rate our hotel

  • 705 reviews 9.4/10 Location
  • 825 reviews 6.8/10 Room
  • 1,037 reviews 8.9/10 Service
  • 10 reviews 7.7/10 WiFi
  • 416 reviews 8.4/10 Breakfast
  • 294 reviews 7.4/10 Vibe
  • 264 reviews 7.5/10 Cleanliness
  • 169 reviews 3.6/10 Value

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