Rixos Pera Istanbul

Beautiful hotel and great service. We stayed here for 4 days and everything was perfect. Perfect location, 5 min walk to istiklal street. Lovely, Spotless room however bathroom is a bit small, no bathtub. Overall we enjoyed our stay. Highly recommended !

I can't express how angry I am with the staff at this hotel. I've had this hotel and trip for my birthday booked in April and was extremely excited about stay specifically at this hotel for various reasons. The evening before I was flying to Istanbul I received an email (like that is the best way to communicate) saying that they weren't able to preauthorize my card and my reservation would be canceled by 18.00. I of course didn't see the email until right at that time, so I called the hotel and was told the department was no longer working. I responded to the email asking them to please not cancel as I was coming the next day and asked what I needed to do solve this. In lieu of a response, I went to the Accor site, where I booked the hotel, and complete the section 'guaranteed reservations' and even provided a new card to be safe. All should be good right!?! The next day while at the airport I happen to check my email and see two emails one with a link for payment (I don't click on links friends send me, I definitely wasn't clicking this) and another telling me the reservation was being canceled. I once again called the hotel and was very rudely spoken to and told not only is my book canceled and they can't uncancel, which I know for fact can be done, but they are now booked! I had a guaranteed booking and now you have just given my room away as I am traveling there!! I started to show up at the hotel anyway but I was tooo furious and this situation took all of energy not to mention a horrible start for my birthday weekend. I'm a platinum Accor member and up until now have had great service. I will complaining to everyone I have to about this and I would like an apology from Fulden, Khayala and that rude lady on the phone!

We stayed in the hotel for 5 days, a "pera view" room, which turned out to be a very-very problematic area to sleep in, the smells from the barbecue restaurants were terrible, it felt like we were sleeping in a meat smoker. It is better to book Golden Horn type of rooms which located on the other side of the hotel, because there are no restaurants below and there are no bad smells. Other than that, this is an excellent de lux hotel, great location-one minute from istiklal center, clean and well-equipped rooms, excellent service, great breakfast.

Ubicación, service, room Everything perfect

The hotel is beautiful. The service is on-par with international 5-Star Standards. Breakfast on the roof-top overlooking the Golden-Horn is an awesome start to each day. Rooms are tastefully decorated with all the necessary amenities. Locationally ideal - hotel is a 10 minute walk from two Metro Stations making visiting all of Istanbul incredibly easy. The Concierge, Nuri, & the Assistant Concierge, Ugurcan (also the bell-captain), are knowledgeable of Istanbul and offer good advice on how to plan your tours in great detail. Particularly enjoyed the personal touches they added to ensure comfortable touring throughout the day. Staff are all polite and hospitable, creating a great holiday vibe.