I have suffered from the mattress which have caused me serious back issues. They have changed it for me but the second one was a bit better

Rixos Pera Istanbul is a wonderful renovated hotel with a lot of chances to satisfy a guest. But unfortunately it is an example for an investment which is decreased by the people who work there. I as a guest did not feel well served. There were many points: as a accor diamond I should get a welcome drink. I got a voucher for gold and platinum…..when I went to the bar and kindly asked for a glas of white wine, the answer was “no, with that voucher you get a pina colada, that’s it”. Only after asking a higher level and several discussions with barkeeper, I got my glas of white wine. If people act like this, you are more disappointed than without any voucher. Next example: We reserved a table for dinner with 3 persons at the roof top restaurant. When we arrived there on time, the music was incredibable loud. I asked to reduce a bit, the answer was “no our concept is music….”.We were placed in a (cold) corner and had to ask for everything (the waiter always tried not to look in our direction). Last thing: check out procedure at 06:00 in the morning took more than 8 minutes (I had to go to the airport…) because the staff was so untrained.

.Clean. I want to thank Muhammad and Daria from the reception.good service

In the bathroom was a bad smell all the time. Not so clean The bed sheets not looking so good

The staff is very professional and attentive.

Ulas Gokel

Excellent location, good staff, and very nice breakfast, close to centre

We were assigned to a room in the main building upon arrival. Because of winter season, the management has turned of the air conditional in the main building which makes the room really warm. The hotel staff quickly upgraded us to suite room located in the second building which comes with air conditional after we demand for a cooler temperature. The breakfast is served at the roof top restaurant at the main building and the view was phenomenal. The breakfast is very delicious with a wide range of choices. We also like the Starbucks which is located just at the ground floor of second building. Just a small little complain with the suite room assigned as it could very noisy due to the restaurant and bar around the area. You should definitely avoid room facing the bars/restaurant if you want a quiet sleep.

Booked Through Accor. the reception couldn't find my booking and kept me waiting for 40 minutes before they can check me in. most of the reception staff seem to have an attitude. Room was ok. shower glass door was leaking water outside.

Staff all very professional and helpful, rooms were extremely clean and comfortable. Hotel has everything you could need whilst staying in Istanbul. I will definitely return.

excellent breakfast very clean room Excellent staff response

Was like a palace

The staff was extremely helpful and friendly. Special thanks to the housekeeping staff for doing such a great job. The only feedback I have is for the roof top breakfast- bring in some variety in your menu or mix it up regularly. You can't expect the guests to eat exactly same thing every morning (in my 7 days stay, the only constant thing was the breakfast menu).

Me and mum stayed one night in Rixos Pera Istanbul before we flew back home. Firstly, I want to thank you to the receptionist who checked us in and sympathised my ugly taxi experience with me haha. Thank you so much! Sorry I couldn't remember her name but she was so understanding and nice. Another gentleman who brought our luggage to our room was also really nice and friendly. Everyone was so helpful and professional. Also we were very lucky that we got upgraded to the family suite. We were exhausted as it was our end of the Europe trip and Rixos Pera was very generous to offer the nicer room and late check out as well. The hotel is on Pera and it's right in front of the water. The view is stunning. Main Taksim street is just 3 mins away from the hotel. Too bad we could only spend one night there. Apart from my ugly taxi experience, I regret I only stayed one night in Istanbul and also Rixos Pera. It's such a fun country to travel and everyone's genuine. Thank you very much for making our trip so nice. I definitely recommend the hotel who'd like to stay near the Taksim.