Dear Sherif T., We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul - Nickelodeon Play Access. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team Rixos Pera Istanbul

Dear Tadzio Schilling, We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul - Nickelodeon Play Access. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team Rixos Pera Istanbul

Dear Danielle S., We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul - Nickelodeon Play Access. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team Rixos Pera Istanbul

Dear Zaheed H. A. I. H., We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul - Nickelodeon Play Access. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team Rixos Pera Istanbul

Dear Abusaleh N., We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Department

Dear Faiza f. , Thank you for your continued loyalty and for choosing to stay with us for the fourth time. We are truly honored to have you as our guest and delighted to hear that you enjoy coming back each time. Your trust and support mean a great deal to us. We look forward to welcoming you again and making your future stays just as enjoyable. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Massimiliano L. , Thank you for sharing your feedback with us. We are delighted to hear that you had a lovely experience overall and that your stay went well. We appreciate your comment regarding the bedding arrangement. We understand that many couples prefer a king-size bed rather than two single beds joined together. Please accept our apologies if this affected your comfort. Your feedback is valuable and will be shared with the relevant team as we continuously strive to improve our guests' experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Ray B. , Thank you for your kind feedback. We are delighted to hear that you had a very comfortable stay with us. Providing a relaxing and enjoyable experience for our guests is our priority, and it is wonderful to know that we met your expectations. We appreciate your support and look forward to welcoming you back again soon. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Iman E. C. , Thank you very much for your wonderful review. We are delighted to hear that you enjoyed the warm welcome, excellent service, and our breakfast offerings. It is also a pleasure to know that our location contributed positively to your stay. Your kind words are greatly appreciated and serve as a wonderful motivation for our team. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Vlad S. M. , Thank you for taking the time to share your feedback with us. While we are pleased to hear that you found our staff friendly and our amenities satisfactory, we are sorry to learn that certain aspects of your stay did not meet your expectations of a five-star experience. We regret any discomfort caused by the room conditions and the noise from the fan. We also appreciate your comments regarding the pizza, as feedback such as yours helps us identify areas where improvements can be made. Your observations are valuable to us, and we will share them with the relevant departments for review. We sincerely appreciate your honest feedback and hope to have the opportunity to welcome you back in the future and provide a more satisfying experience. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Simon V. , Thank you for taking the time to share your feedback. We are truly sorry to learn about your experience and deeply regret that your stay did not meet your expectations, especially as a returning guest. Please accept our sincere apologies for the discomfort caused by the room temperature and for the frustration you experienced regarding the air conditioning issue. We understand how disappointing it must have been to receive assurances that the matter would be resolved, only to find that it remained unaddressed. We are equally concerned to hear that the communication and follow-up from our management team fell short of the standards we strive to uphold. We recognize that your vacation time is valuable, and we regret that you had to spend a portion of it dealing with this situation. The experience you described is certainly not reflective of the level of service we aim to provide to our guests. Your comments have been shared with the relevant management team for thorough review, as we take feedback of this nature very seriously. While we understand your disappointment, we sincerely appreciate your candid feedback, as it helps us identify areas where improvement is needed. Thank you once again for bringing these matters to our attention. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Srushti G. , Thank you for taking the time to share your feedback. We are pleased to hear that you were satisfied with the hotel and that your room met your expectations. However, we sincerely apologize for the delay in providing your room upon arrival. We understand how exhausting travel can be, and we regret that you had to wait beyond our standard check-in time and make multiple requests before being accommodated. This is certainly not the level of service we strive to provide. Please be assured that your comments have been noted and will be shared with the relevant team to help us improve our guest experience. We appreciate your honest feedback and hope to have the opportunity to welcome you again and provide a much smoother and more enjoyable stay. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Yeghishe P. , Thank you very much for your wonderful review. We are delighted to hear that you enjoyed our excellent location, found the hotel to be excellent, and experienced the friendliness of our staff. Your recommendation means a great deal to us, and we truly appreciate your kind words. We look forward to welcoming you back for another memorable stay in the future. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Navna M. , Thank you very much for your kind review. We are delighted to hear that you enjoyed our convenient location and that our team made a positive impression with their friendliness and helpfulness. It is wonderful to know that you had a pleasant stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable visit in the future. Kind regards, Lale Mammadova Guest Relations Supervisor

Dear Oscar M. R. , Thank you very much for sharing your feedback and for choosing to stay with us. We are pleased to hear that you had an overall positive experience. At the same time, we are sorry to learn that the noise from the courtyard affected your comfort in the room. Please accept our sincere apologies for this inconvenience. Your comment has been noted and will be shared with the relevant departments so that we can review and take possible measures to improve guest comfort in similar situations. We truly value your constructive feedback, as it helps us enhance our services. We hope to have the opportunity to welcome you back again and provide you with a completely flawless stay. Warm regards, Lale Mammadova Guest Relations Supervisor

Dear DIMITRIOS V. , Thank you very much for your kind message and for your continued loyalty to our hotel. We are truly honored to hear that you choose to stay with us whenever you visit Istanbul, one or two times a year, and that our central location is convenient for your travels. It is always a pleasure to welcome returning guests, and we sincerely appreciate your trust and preference for Rixos. We look forward to hosting you again on your next visit and ensuring another comfortable and enjoyable stay. Warm regards, Lale Mammadova Guest Relations Supervisor