Rixos Pera Istanbul 5 stars

Customer review rating (ALL Rating) 4.5/5 586 reviews

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Kamerhatun Mesrutiyet Cad No44, Tepebasi Beyoglu, 34440 ISTANBUL, Turkey

Description

Hotel extras

  • Central location

  • Golden Horn view

  • Spacious accommodation

  • Meetings and banquets

  • Dining Facilities

Our accommodation(s)

Hotel location

Rixos Pera Istanbul

Kamerhatun Mesrutiyet Cad No44, Tepebasi Beyoglu
34440 ISTANBUL
Turkey

GPS:41.033374, 28.97497

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  586 reviews

Customer review rating 0.5/5

Yasser Z. Couples - Confirmed reviews ALL

As a Platinum member, I find this experience not only extremely disappointing but completely unacceptable and far below the standards expected from Accor properties. At check-in, I was explicitly informed that I would receive a complimentary upgrade as part of my Platinum benefits. I later discovered that my originally assigned room had been given to another guest. What followed was described as an “upgrade,” but was in reality a downgrade in every sense. I was moved to a family apartment with two bedrooms that was entirely unsuitable for my stay. The apartment had no seating area whatsoever, no sofa at all, and only one single chair in the entire unit. This chair was broken and unstable, placed next to a very small table that could not function as a desk. It nearly tipped over several times while I was sitting on it, posing a clear safety risk. I immediately requested to be moved back to a standard single room, as this so-called upgrade provided no comfort, no benefit, and no added value. Presenting such accommodation as an upgrade to a Platinum member is misleading and unacceptable. The condition of the room was equally alarming, with unpleasant odors, excessive humidity, old and deteriorated facilities, and an unhealthy environment that caused headaches and constant discomfort. The bed and mattress were among the worst I have experienced. The mattress was visibly sunken in the middle, making proper sleep impossible and causing physical discomfort throughout the stay. To make matters worse, the duty manager during the morning shift was rude, dismissive, and completely unwilling to engage in a professional discussion. Instead of correcting the situation or attempting to restore a welcoming experience, he immediately offered to cancel the second night. Given the poor treatment and conditions, I accepted this offer on the spot. I was informed that the refund for the second night would be processed back to my credit card within fifteen days. However, after leaving the hotel and reviewing my charges, I was shocked to discover that an amount of 1,500 TRY had been charged for parking, a charge that was never agreed upon, never approved, and never authorized by me. I do not accept this charge under any circumstances. There are numerous photos clearly documenting the poor condition of the room and facilities. Overall, this stay represents a serious failure in service, room standards, billing transparency, and guest treatment. I am extremely dissatisfied and expect this matter to be addressed at an appropriate level.

Dear Yasser Z. , First and foremost, please allow us to sincerely apologize for the experience you have described. As a Platinum member, your loyalty and trust in Accor properties are deeply valued, and we truly regret that your recent stay did not reflect the standards you rightfully expect. We are genuinely sorry to read about the confusion regarding your room allocation and the upgrade process. This is certainly not the impression we wish to leave, especially for our valued loyalty members. Please be assured that your feedback regarding the suitability of the apartment, room condition, comfort level, and overall maintenance has been taken very seriously and shared with the relevant departments for immediate review. We are also concerned to learn about your interaction with our duty manager. Professionalism and respectful communication are fundamental principles of our service culture, and we regret if this was not reflected during your stay. Regarding the parking charge of 1,500 TRY, we fully understand your concern. Kindly allow us to investigate this matter thoroughly with our Finance Department to verify the details and provide you with a clear clarification as soon as possible. Transparency in billing is extremely important to us. Your comments about the room condition, mattress comfort, humidity, and overall environment are equally important. We would appreciate the opportunity to review the photos you mentioned so that we may conduct a proper internal evaluation and take corrective actions where necessary. Please rest assured that your feedback has been escalated to senior management for further review. We sincerely hope to have the opportunity to restore your confidence in our service in the future. Kind regards, Lale MAMMADOVA Guest Relations Supervisor Rixos Pera Istanbul

Customer review rating 4.5/5

Margaret J. Couples - Confirmed reviews ALL

This has been our fourth visit to Rixos , the facilities and staff provided everything for a great stay.

Dear Margaret J., We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Team Rixos Pera İstanbul

Customer review rating 0.5/5

Hooman K. Families - Confirmed reviews ALL

I normally don’t do the review. But I decided to leave the review since this experience was the worsted experience of staying in 5 star hotel. To me this property doesn’t even pass the 3 start. Room was dirty; shower was molded water pressure was so bad. Plumbing accessories was falling of the wall. Hotel reception doesn’t now anything about All Accor member level. Even being as a Diamond member we didn’t receive any benefit. Not even welcome drink. I cannot express how bad was my experience in this property

Dear Hooman K., Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lale MAMMADOVA Guest Relations Supervisor

Customer review rating 2.0/5

Olivier L. Families - Confirmed reviews ALL

I booked 3 rooms between Xmas and new year, no upgrade made despite the fact that I’m diamond. Poor service, especially room cleaning (refusing to give more than 3 espresso per day), no amminities. I had to pay full night after asking for late check out leaving the hotel at 11:45 pm. I will never come back and certainly not recommend this hotel.

Dear OLIVIER L. , Thank you for sharing your feedback. We are truly sorry to learn that your recent stay did not meet your expectations, especially as a Diamond member whose loyalty to the brand we greatly value. We regret your disappointment regarding the room upgrade. While upgrades are always subject to availability, we understand how important this benefit is, particularly during a special travel period such as the holidays. We are equally sorry to read about the housekeeping concerns, the limitation you experienced with in-room coffee amenities, and the absence of expected room amenities. This is certainly not the level of comfort and attentiveness we aim to provide. Regarding the late check-out, we understand your frustration. Extended departures late in the evening can sometimes require an additional charge due to room availability and operational planning; however, this should always be communicated with care and empathy, and we regret that the experience left you feeling dissatisfied. Your comments have been shared with our management and housekeeping teams for immediate review. Feedback like yours is taken very seriously, as it highlights areas where we must improve to meet the standards associated with the Rixos name. It is disappointing to know you are considering not returning, and we sincerely hope you may allow us another opportunity in the future to restore your confidence in our service. Kind regards, Lale Mammadova Guest Relations Supervisor Rixos Pera Istanbul

Customer review rating 4.5/5

Chee F. Y. Friends - Confirmed reviews ALL

Rooms were comfortable and staff were friendly and welcoming.

Dear Chee F. Y., Thank you for your kind words regarding the comfort of our rooms and the warmth of our staff. It is always a pleasure to hear that our guests have had a positive experience during their stay. We look forward to welcoming you back in the future. Best regards, Guest Relations Team Rixos Pera Istanbul

Other web-users rate our hotel

  • 732 reviews 9.2/10 Location
  • 860 reviews 6.6/10 Room
  • 1,004 reviews 8.8/10 Service
  • 13 reviews 4.8/10 WiFi
  • 337 reviews 7.5/10 Breakfast
  • 331 reviews 7.5/10 Vibe
  • 273 reviews 6.8/10 Cleanliness
  • 217 reviews 7.1/10 Amenities

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