Rixos Pera Istanbul 5 stars

We have stayed at this hotel on different occasions over the last few years, the service always meets our expectations. Thanks to Elmira and Emre for their availability and impeccable work. We will definitely come back !

I stayed here for nine days with family to celebrate my mother’s birthday and it was our first time in Istanbul. The location is excellent as it is in only a couple blocks away from vibrant city streets with stores, cafes, historical landmarks, and a short picturesque walk to the Bosphorus ferry/water taxi docks and the old town. Despite the hotel being close to the highway, which is convenient for airport/longer distance travel, it is highly soundproof. We have also experienced some of the best service as the staff (including general manager, Mr Huseyn Akartuna, Mr Ugurcan Sedin, Elmira, restaurant and spa staff) did everything to make sure we were making the most of our stay, from recommending optimal walking routes (we did around 20,000 steps a day) to explaining various transport options, including government ferry routes and using water taxis, which was much better way to get around compared to relying on taxis in heavy traffic. They also scheduled airport transfers, booked restaurants, and changed our accommodation arrangements to provide us with more space and better views. We also really enjoyed daily breakfast in the rooftop restaurant, with a wide selection of cold cuts, veggies, smoked salmon, and hot dishes, including egg station, grilled halloumi, sausage and potatoes/veggies.

A very nice hotel, with very friendly staff. A big thank you to Mr Nuri for his expert advice on Istanbul places to visit and good restaurants and to Mr Ihlan for his attentions, his helpfulness and his commitment. They are truly exceptional people to Meeting during your stay.

Great location and lovely room excellent staff very attentive and comfy rooms.

We were well received at the hotel. The staff was welcoming and kind. The rooms are large and well decorated, but there is mold in the bathroom. We stayed for a week and four of the days after a long day the room was still not cleaned at 6pm. We got a free drink on the first day which was a bit of a relief after a hard day. The bathroom itself was not cleaned either day. The empty bottles were there. The capsules for the paid coffee were loaded on the last day, despite our request that they supply us with new ones. We were left with the impression that most of the reception staff did not understand English and communication was difficult at times. When checking out, we had to leave the hotel early and decided to settle the bar bill and massages the night before. There was a big misunderstanding in the prices and discounts we had when booking. Everything was clarified and we paid everything in the evening, in the morning we were told that we owe an amount for the room that we had paid before we arrived at the hotel. It took a while to clear that we had paid, which delayed us a bit to the airport. In general, we are satisfied, but for a five-star hotel, more can be expected. We were also satisfied with the massages.