Dear Mehul, We appreciate your candid feedback; thank you. We are glad you found our hotel well located in the heart of The Hague. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our rooms come equipped with a wardrobe and basic toiletries are available in our lobby shop for your convenience. We also regret that the WiFi speed and the loyalty credit process caused frustration. Our team is always at reception to help resolve these matters on the spot. Nonetheless, we are pleased that your overall stay left a positive impression. We hope that we have the pleasure of welcoming you back in the future. Best regards, Team ibis Den Haag City Centre

Dear Christophe, We take your feedback seriously and will use it to improve our services. We are truly sorry to hear that your stay did not meet your expectations. Our rooms for three guests measure 23 square metres and include a work desk, yet we understand that the layout and furnishings did not feel comfortable for your family. We also regret that the sleeping arrangements and the overall upkeep left you dissatisfied. Your feedback about the booking process and the value perception is noted, and we will reflect on it carefully. Our team is always available during your stay to help find solutions, and we would have welcomed the chance to assist you on the spot. We hope that you might consider visiting us again in the future. Kind regards, Team ibis Den Haag City Centre

Dear Winfred W., Thank you for reviewing your visit. We are delighted that you found our hotel well located and comfortable during your three-week business stay. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our team provides daily housekeeping, and linen is refreshed regularly for extended stays; we regret any oversight on this occasion and would have been happy to assist had we been made aware. We also note your comment on the breakfast selection and appreciate you sharing your thoughts with us. Nonetheless, it is pleasing to know that the comfort of your room contributed positively to your visit, and we hope you were able to enjoy our central position in the heart of The Hague. We hope that we have the pleasure of welcoming you back. With very best wishes, Team ibis Den Haag City Centre

Dear Gerhard, We thank you for taking the time to provide us with your feedback. We are delighted that you found our setting in the heart of The Hague so appealing. It is wonderful that our team made you feel welcome, and we are glad you enjoyed the decor, the cleanliness, and the quality of our furniture. That said, we are sorry the internet speed did not meet your expectations. Our WiFi is free of charge and designed to be high speed throughout the hotel, so we regret that this was not your experience on this occasion. We also take your thoughts on recyclable materials to heart, our hotel proudly holds the Green Key Gold certification for its eco-friendly practices. Nonetheless, we are pleased you had such a tasty dining experience and that our nearby parking options made your arrival smooth. Your perfect score truly means a lot to us. We hope to welcome you back soon! Best regards, Team ibis Den Haag City Centre

Dear Pedro, Thank you very much for your kind feedback. We are delighted that you found our location excellent and your room both clean and comfortable. Our team is glad you appreciated the spaciousness of your accommodation and felt it offered great value for your stay. We are also pleased that you enjoyed the flexible housekeeping option, which lets you choose when your room is refreshed. We hope to welcome you back for another enjoyable visit. Best wishes, Team ibis Den Haag City Centre

Dear Mehdi, Thank you for taking the time to share your feedback. We are delighted that you had such a good stay with us during your business trip. It is great that you value our loyalty programme and hold it in such high regard. Your Classic status matters to us, and we are glad the benefits are working well for you. We would love to have you back. All the best, Team ibis Den Haag City Centre

Dear Candice, We value your time and effort in providing feedback regarding your stay at our hotel. We are delighted that you found our location so central and our team so friendly during your business trip. Our young team takes real pride in creating a relaxed and welcoming atmosphere, and we are glad your stay felt clean and comfortable. It is also great to hear that the internet connection served you well. That said, we are sorry that some in-room facilities did not meet your expectations. Our Premium rooms do come with a Nespresso machine, a small fridge, and slippers, and we would be happy to help you find the room category that best suits your needs on a future visit. Should you come back in the future, you can use our ironing room, located on the 3rd floor, at any time of the day. Nonetheless, our central spot in The Hague means you are just steps from the Grote Markt and a short tram ride from the beach, so there is always something to enjoy around the hotel. It would be a pleasure to welcome you again. Best regards, Team ibis Den Haag City Centre

Dear Mitica M., Thank you for your positive feedback. We are pleased that you found your stay comfortable and enjoyed our central location. Our team works hard to create a relaxed atmosphere and it is rewarding to know that everything felt right for you and your family. We are also happy that our spot in the heart of The Hague made it easy for you to explore the city. We would love to have the chance to welcome you back. Kind regards, Team ibis Den Haag City Centre

Dear Sebastian, Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comments about the state of the room do not match the experience we want our guests to have during their stay, and we regret that the level of care you encountered fell short. Our team works hard to maintain high standards, and they are always available to resolve any shortcoming whilst you are staying at our hotel. We also noted your remarks about the water flow in the bathroom as well as the towel provision; these are details we take seriously and we will process internally, ensuring that this will not happen again in the future. A warmer welcome at the front desk is something we strive for every day, and your feedback helps us keep that focus. We hope to see you again for a more enjoyable experience. Best wishes, Team ibis Den Haag City Centre

Dear Nikolay, We are delighted that you found our location so convenient for exploring The Hague. Our hotel sits right in the heart of the city centre, with trams and buses just steps away and the main sights within an easy walk. It is also wonderful to hear that our team made such a warm impression. We take real pride in offering friendly, helpful service, and knowing it stood out during your stay means a lot to us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Team ibis Den Haag City Centre

Dear Harrison K., Thank you for reviewing your visit. We are pleased that your room felt comfortable throughout your stay. However, we are sincerely sorry that some aspects of your experience did not meet your expectations. Our team provides daily housekeeping, and we regret that the linen change was overlooked despite your request. Our front desk is always available to assist with any concerns directly on site. Nonetheless, we are delighted that you had an enjoyable visit overall, and we hope you were able to take advantage of our central location in the heart of The Hague. We would love to have you return in the future. Kindest regards, Team ibis Den Haag City Centre

Dear Jason V., We thank you for taking the time to provide us with your feedback. We are glad you found the beds so comfortable and that you felt the hotel offered a good deal for your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our central air system switches between heating and cooling based on the outside temperature, which can make the transition tricky in the autumn. Extra fans are always available from reception whenever you need a little more airflow. We also regret that getting around felt less smooth than it should have, and we appreciate you letting us know. Nonetheless, our location in the heart of The Hague makes it easy to explore the craft shops and canals, or even hop on a tram to Scheveningen beach. We are happy you enjoyed this convenience during your visit. It would be a pleasure to have you return in the future. Kind regards, Team ibis Den Haag City Centre

Dear Hart, Thank you for choosing our hotel and for sharing your review. We are delighted that you had a very comfortable night and enjoyed our breakfast buffet. It is great to know you found your stay super, and we appreciate your kind words about your time with us. That said, we are sorry that access to the stairs was not as convenient as you would have liked. Our team is always available at reception to help with any practical requests during your stay. Nonetheless, we are glad you rated your visit so highly, and we value your suggestion about the stair access. It would be a pleasure to welcome you again. Kind regards, Team ibis Den Haag City Centre

Dear Petr, We appreciate your candid feedback; thank you. We are glad you found everything worked well and as expected during your stay. Our team is also pleased that you enjoyed the convenience of our bar downstairs. We designed it as a relaxed space where guests can unwind after a long journey. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We understand that a late arrival can be tiring, and our lobby mini-market offers a range of snacks and drinks, though we have noted your suggestion for more sandwich options. We also regret that the elevators felt insufficient during busy periods. Both lifts serve seven floors and peak times can occasionally create a short wait. For the parking, our front desk team always has clear guidance on the nearby garages, including how to secure a reduced rate, and we hope this information reaches you sooner on your next trip. Finally, we are sorry for the lack of a complimentary water bottle, we do provide a free water tap in our lobby which you can use anytime during your stay. It is also indicated where it is located by pictograms in both lifts, so in case you come back in the future, feel free to use it to get free water. We hope to have the pleasure of welcoming you again. Kind regards, Team ibis Den Haag City Centre

Dear Leo, Your feedback matters to us. We are truly sorry to hear that your stay did not meet your expectations on several fronts. Cleanliness and upkeep are priorities we take seriously, so learning about the shortcomings you encountered in your bathroom and with the ceiling fixture is concerning. Our housekeeping team provides daily service, and we regret that it fell short during your time with us. Should this occur in the future, our Front Desk team is ready to assist you at any time to help resolve any cleanliness issues The bathroom light switch is designed to operate from outside for safety, though we understand this may feel inconvenient. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Team ibis Den Haag City Centre

Dear Natalie, Thank you for writing a review. We are delighted that you found our hotel quiet, clean and such good value for your family trip. Our team takes great pride in keeping our rooms spotless and our atmosphere restful, so it is wonderful to know you had a very comfortable stay. That said, we are sorry that the WiFi speed fell short of your needs. Our high-speed connection is complimentary throughout the hotel, and our reception team is always happy to help troubleshoot any issues on the spot. Nonetheless, we are glad you enjoyed our facilities and found your booking on the ALL App straightforward. Finally, our location in the heart of The Hague is something we know our guests truly value, and we hope you were able to make the most of the shops and sights just steps away. We do hope to welcome you back in the future. All the best, Team ibis Den Haag City Centre

Dear Teddy, Thank you for taking the time to share your feedback. We are delighted that you found our hotel so well located, right in the heart of the city centre. It is great to know our team made a positive impression with their efficiency and friendliness. We truly value how they look after our guests. We are also glad you appreciated the convenience of the Q-Park parking right next to the hotel. We look forward to welcoming you back on a future occasion. Best wishes, Team ibis Den Haag City Centre

Dear Herrick T., Thank you for taking the time to share your feedback. We are delighted that you found our hotel wonderful and our team so easy to talk to. It means a lot that you singled out the tall black young man at reception and the tall white gentleman on night shifts, they both work hard to make every guest feel at home. We are also glad that getting a room was smooth and straightforward for your business trip. Our team always aims to make check-in quick and effortless. We hope to welcome you back in the future. Best regards, Team ibis Den Haag City Centre

Dear Kevin, We appreciate your candid feedback; thank you. We are delighted that you thoroughly enjoyed your stays with us and found the food to your liking. Our team takes great pride in keeping the hotel spotless, and it means a lot that you noticed the amazing job they do. Vivienne will be thrilled to receive your kind mention, we have shared your feedback with her directly. However, we are sorry that the room décor and fittings did not meet your expectations. We appreciate you sharing your thoughts and we will keep them in mind as we continue caring for the hotel. Nonetheless, our central location makes it easy to explore The Hague, and we are glad you found it convenient for your business trips. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Team ibis Den Haag City Centre