ibis Den Haag City Centre 3 stars

Dear Gerda, Thank you for giving us an excellent review. We are delighted to hear that you and your daughter had a great stay and enjoyed our extensive breakfast buffet. Your kind words are truly appreciated. We apologize for any inconvenience caused by the number of towels provided in your room. We understand the importance of having sufficient towels for our guests and will take your feedback into consideration for future improvements. As a Classic member of our ALL – Accor Live Limitless loyalty programme, we value your input and strive to make your stay as comfortable as possible. We hope to welcome you back. Best wishes, Team ibis Den Haag City Centre

Dear Fabian, Thank you for taking the time to share your feedback. We are glad to hear that our location was convenient for your visit to Paard Poppodium and that you found our bed comfortable for a good night's sleep. We appreciate your feedback on the breakfast and apologize if the beverage options were not to your satisfaction. Our breakfast buffet is designed to cater to a variety of tastes, and we will take your comments into consideration for future improvements. We understand your concerns regarding the absence of a minibar and room service. Our hotel aims to provide essential amenities and services to our guests while maintaining competitive rates. However, we do offer premium rooms that come with a fridge and coffee/tea making facilities for added convenience. Regarding the check-in process and the use of your loyalty points, we appreciate your suggestions and will consider them for future enhancements to our services. We hope that you will return on a future occasion. Best regards, Team ibis Den Haag City Centre

Dear Leon, Thank you for commenting on your stay. We are glad to hear that the reservation process went smoothly and that our reception staff provided a great service. We appreciate your kind words about our friendly staff. Regarding the noise issue, we understand that some guests may be more sensitive to noise than others. Our hotel offers garden side rooms which are quieter and we would be happy to accommodate any future requests for a quieter room. We hope that your friends still managed to have a comfortable stay with us. It would be a pleasure to have you return on another occasion. All the best, Team ibis Den Haag City Centre

Dear Guest, Thank you for sharing your experience. We are thrilled to hear that you found our hotel to be the perfect base for exploring The Hague and that you plan to return. It's great to know that our team was able to accommodate your request for a room change and that you appreciated our efforts in replacing single-use plastic items with more ecological alternatives. We hope that during your next stay, you will have the opportunity to enjoy our extensive breakfast buffet, explore the nearby attractions, and perhaps even rent a bike to discover the city in a different way. Thank you once again for your kind words and for recommending our hotel to others. We look forward to welcoming you back in the future. Kind regards, Team ibis Den Haag City Centre

Dear Carolyn, We are glad to hear that you found our location to be very convenient and that you enjoyed our comfortable bed and express breakfast option. However, we apologize for the issues you encountered with the toilet flush and the bathroom cleanliness. We appreciate your feedback and have addressed these concerns with our housekeeping team to ensure that such incidents do not occur in the future. We also understand that noise can be a concern for some guests, and we recommend requesting a garden-side room on a higher floor for a quieter experience during your next stay. It would be a pleasure to welcome you for another enjoyable stay. Best wishes, Team ibis Den Haag City Centre