ibis Den Haag City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 978 reviews

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Description

Hotel extras

  • In the heart of the city

  • Just 10 minutes from the beach

  • Spacious rooms

  • Breakfast served until 11:00

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

ibis Den Haag City Centre

Jan Hendrikstraat 10
2512 GL DEN HAAG
Netherlands

GPS:52.075916, 4.307236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  978 reviews

Customer review rating 4.0/5

Julie L. Families - Confirmed reviews ALL

It's ideally placed for us to visit our family so will use in future visits. Staff very pleasant

Dear Julie, Thank you very much for your feedback. We are delighted that our central location made it easy for you to visit your family and that you enjoyed the welcoming atmosphere created by our team. Our hotel’s cleanliness and warmth are aspects we take great pride in, and we are glad they contributed positively to your stay. That said, we regret the room’s amenities and storage did not fully meet your needs. While our standard rooms focus on essential comforts, in-room kettles alongside tea and coffee are available in our premium rooms. We understand the importance of these details and will continue exploring ways to enhance convenience. Therefore, we would like to point out that a kettle is available upon request at the Front Desk at any time during your stay. Nonetheless, it is heartening to know you plan to return. We value your loyalty as a Classic member and look forward to providing another seamless experience during your next visit. We hope to have the opportunity to welcome you back on a future occasion. Best regards, Team ibis Den Haag City Centre

Customer review rating 1.5/5

Jana S. K. Business - Confirmed reviews ALL

I had 2 bookings in your hotel: first was for couple weekend (2 nights), and second just for me for business(1 night). I could not stay in the same room (I asked in advance) so I had to pack, check out, leave luggage in hotel luggage room (sensitive and fragile) and check again later in the day (btw. it was same type of room I got, just different floor). Second room was so loud that it was not possible to sleep!!!! There is the issue with ventilation in bathroom. I was too tired to pack again (!) to go and change room so I had no sleep.

Dear Jana, Thank you for taking the time to provide your valued comments. We are truly sorry to hear that your recent stay did not meet the standards you deserve. Ensuring restful sleep is a priority for us, and we regret that the air circulation system affected your comfort. Our central air system is designed to maintain a comfortable environment and our team is always available to assist with options like room changes, subject to availability. Your comments regarding our breakfast selection and sustainability efforts are equally important. We continuously review our offerings to align with guest expectations and are committed to refining our services. Additionally, we value your loyalty and take your feedback on the ALL program seriously as we strive to enhance member benefits. We hope to be able to welcome you back for an improved stay. Kind regards, Team ibis Den Haag City Centre

Customer review rating 5.0/5

Siddhesh D. Business - Confirmed reviews ALL

Have been here many times and love the property

Dear Siddhesh, Thank you for positively reviewing your visit. It is wonderful to know your recent stay with us was as pleasant as your previous experiences. We take pride in maintaining a comfortable environment and high cleanliness standards, which clearly resonated with you. Our team is especially heartened to hear you value our property so highly and appreciate your recognition of the ALL loyalty programme’s benefits. We look forward to seeing you again on your next visit. Best wishes, Team ibis Den Haag City Centre

Customer review rating 4.0/5

Joseph H. Solo - Confirmed reviews ALL

Really convenient location right in the city centre. The hotel had a cool, fancy aesthetic which I appreciated. The room was very clean. I'm not a small person and I found the room quite spacious. Only things to note are you can hear street noise, which makes sense as it's in the city centre, but something to keep in mind if you like a quiet environment. With the windows closed it blocks a lot of the sound out, though. There was a communication issue with the cleaning staff - my room wasn't cleaned, after I told the receptionist that I told the cleaning lady I wanted the room to be cleaned, but the cleaning lady didn't speak English (the main language is Dutch so I totally understand this) and the receptionist said she would let the cleaning staff know, but I came back at the end of the day and the room hadn't been cleaned. I think the staff keep to a strict schedule with cleaning and I just missed it? I'm not sure, but something to keep in mind. That wasn't a huge issue, though, and I'd definitely recommend staying here.

Dear Joseph, Thank you for sharing your experience with us. We are delighted that you appreciated our central location and found your accommodation spacious and well-maintained. It is wonderful that the modern design appealed to you and that you enjoyed the cleanliness throughout your stay. However, we are sincerely sorry that some aspects did not meet your expectations. We understand the challenges that can arise with urban accommodation, and thank you for highlighting our triple-glazed windows that help to minimize disturbances when closed. We also regret the oversight with housekeeping services and appreciate your understanding as we work to further streamline our processes. Please communicate your cleaning request to the Front Desk next time, to ensure that it will get done so accordingly. Nonetheless, we are pleased that your booking process, arrival experience and departure went smoothly. Your positive feedback about our sustainability efforts and the excellent value you experienced means a great deal to our team. We would love to welcome you back on a future occasion. Kind regards, Team ibis Den Haag City Centre

Customer review rating 4.5/5

Ann E. Friends - Confirmed reviews ALL

Friendly staff, comfy room in a central position

Dear Ann, Thank you for your positive feedback. We are delighted to hear your stay at ibis Den Haag City Centre met your expectations. It’s wonderful that our team’s friendly approach and the comfort of your room made your visit enjoyable. Our central location is ideal for exploring The Hague, and we’re glad it added convenience to your trip with friends. The entire team looks forward to seeing you again in the future. Kind regards, Team ibis Den Haag City Centre

Other web-users rate our hotel

  • 947 reviews 9.3/10 Location
  • 1,193 reviews 5.9/10 Room
  • 823 reviews 8.4/10 Service
  • 18 reviews 8.7/10 WiFi
  • 467 reviews 7.9/10 Breakfast
  • 466 reviews 5.4/10 Cleanliness
  • 35 reviews 9/10 Bar
  • 17 reviews 1.8/10 Pool

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