Dear Mitica M., Thank you for your positive feedback. We are pleased that you found your stay comfortable and enjoyed our central location. Our team works hard to create a relaxed atmosphere and it is rewarding to know that everything felt right for you and your family. We are also happy that our spot in the heart of The Hague made it easy for you to explore the city. We would love to have the chance to welcome you back. Kind regards, Team ibis Den Haag City Centre

Dear Sebastian, Thank you for sharing your thoughts on your recent visit. We are truly sorry to hear that several aspects of your stay did not meet your expectations. Your comments about the state of the room do not match the experience we want our guests to have during their stay, and we regret that the level of care you encountered fell short. Our team works hard to maintain high standards, and they are always available to resolve any shortcoming whilst you are staying at our hotel. We also noted your remarks about the water flow in the bathroom as well as the towel provision; these are details we take seriously and we will process internally, ensuring that this will not happen again in the future. A warmer welcome at the front desk is something we strive for every day, and your feedback helps us keep that focus. We hope to see you again for a more enjoyable experience. Best wishes, Team ibis Den Haag City Centre

Dear Nikolay, We are delighted that you found our location so convenient for exploring The Hague. Our hotel sits right in the heart of the city centre, with trams and buses just steps away and the main sights within an easy walk. It is also wonderful to hear that our team made such a warm impression. We take real pride in offering friendly, helpful service, and knowing it stood out during your stay means a lot to us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Team ibis Den Haag City Centre

Dear Harrison K., Thank you for reviewing your visit. We are pleased that your room felt comfortable throughout your stay. However, we are sincerely sorry that some aspects of your experience did not meet your expectations. Our team provides daily housekeeping, and we regret that the linen change was overlooked despite your request. Our front desk is always available to assist with any concerns directly on site. Nonetheless, we are delighted that you had an enjoyable visit overall, and we hope you were able to take advantage of our central location in the heart of The Hague. We would love to have you return in the future. Kindest regards, Team ibis Den Haag City Centre

Dear Jason V., We thank you for taking the time to provide us with your feedback. We are glad you found the beds so comfortable and that you felt the hotel offered a good deal for your business trip. That said, we are sincerely sorry that some aspects of your stay did not meet your expectations. Our central air system switches between heating and cooling based on the outside temperature, which can make the transition tricky in the autumn. Extra fans are always available from reception whenever you need a little more airflow. We also regret that getting around felt less smooth than it should have, and we appreciate you letting us know. Nonetheless, our location in the heart of The Hague makes it easy to explore the craft shops and canals, or even hop on a tram to Scheveningen beach. We are happy you enjoyed this convenience during your visit. It would be a pleasure to have you return in the future. Kind regards, Team ibis Den Haag City Centre

Dear Hart, Thank you for choosing our hotel and for sharing your review. We are delighted that you had a very comfortable night and enjoyed our breakfast buffet. It is great to know you found your stay super, and we appreciate your kind words about your time with us. That said, we are sorry that access to the stairs was not as convenient as you would have liked. Our team is always available at reception to help with any practical requests during your stay. Nonetheless, we are glad you rated your visit so highly, and we value your suggestion about the stair access. It would be a pleasure to welcome you again. Kind regards, Team ibis Den Haag City Centre

Dear Petr, We appreciate your candid feedback; thank you. We are glad you found everything worked well and as expected during your stay. Our team is also pleased that you enjoyed the convenience of our bar downstairs. We designed it as a relaxed space where guests can unwind after a long journey. That said, we are sincerely sorry that some aspects of your visit did not meet your expectations. We understand that a late arrival can be tiring, and our lobby mini-market offers a range of snacks and drinks, though we have noted your suggestion for more sandwich options. We also regret that the elevators felt insufficient during busy periods. Both lifts serve seven floors and peak times can occasionally create a short wait. For the parking, our front desk team always has clear guidance on the nearby garages, including how to secure a reduced rate, and we hope this information reaches you sooner on your next trip. Finally, we are sorry for the lack of a complimentary water bottle, we do provide a free water tap in our lobby which you can use anytime during your stay. It is also indicated where it is located by pictograms in both lifts, so in case you come back in the future, feel free to use it to get free water. We hope to have the pleasure of welcoming you again. Kind regards, Team ibis Den Haag City Centre

Dear Leo, Your feedback matters to us. We are truly sorry to hear that your stay did not meet your expectations on several fronts. Cleanliness and upkeep are priorities we take seriously, so learning about the shortcomings you encountered in your bathroom and with the ceiling fixture is concerning. Our housekeeping team provides daily service, and we regret that it fell short during your time with us. Should this occur in the future, our Front Desk team is ready to assist you at any time to help resolve any cleanliness issues The bathroom light switch is designed to operate from outside for safety, though we understand this may feel inconvenient. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Team ibis Den Haag City Centre

Dear Natalie, Thank you for writing a review. We are delighted that you found our hotel quiet, clean and such good value for your family trip. Our team takes great pride in keeping our rooms spotless and our atmosphere restful, so it is wonderful to know you had a very comfortable stay. That said, we are sorry that the WiFi speed fell short of your needs. Our high-speed connection is complimentary throughout the hotel, and our reception team is always happy to help troubleshoot any issues on the spot. Nonetheless, we are glad you enjoyed our facilities and found your booking on the ALL App straightforward. Finally, our location in the heart of The Hague is something we know our guests truly value, and we hope you were able to make the most of the shops and sights just steps away. We do hope to welcome you back in the future. All the best, Team ibis Den Haag City Centre

Dear Teddy, Thank you for taking the time to share your feedback. We are delighted that you found our hotel so well located, right in the heart of the city centre. It is great to know our team made a positive impression with their efficiency and friendliness. We truly value how they look after our guests. We are also glad you appreciated the convenience of the Q-Park parking right next to the hotel. We look forward to welcoming you back on a future occasion. Best wishes, Team ibis Den Haag City Centre

Dear Herrick T., Thank you for taking the time to share your feedback. We are delighted that you found our hotel wonderful and our team so easy to talk to. It means a lot that you singled out the tall black young man at reception and the tall white gentleman on night shifts, they both work hard to make every guest feel at home. We are also glad that getting a room was smooth and straightforward for your business trip. Our team always aims to make check-in quick and effortless. We hope to welcome you back in the future. Best regards, Team ibis Den Haag City Centre

Dear Kevin, We appreciate your candid feedback; thank you. We are delighted that you thoroughly enjoyed your stays with us and found the food to your liking. Our team takes great pride in keeping the hotel spotless, and it means a lot that you noticed the amazing job they do. Vivienne will be thrilled to receive your kind mention, we have shared your feedback with her directly. However, we are sorry that the room décor and fittings did not meet your expectations. We appreciate you sharing your thoughts and we will keep them in mind as we continue caring for the hotel. Nonetheless, our central location makes it easy to explore The Hague, and we are glad you found it convenient for your business trips. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Team ibis Den Haag City Centre

Beste Ruurd, Bedankt dat u de tijd heeft genomen om een recensie te schrijven. Wat leuk om te lezen dat u een fijn verblijf heeft gehad en dat u tevreden bent over de fijne ligging vlak bij het centrum. Graag tot een volgende keer. Met vriendelijke groet, Team ibis Den Haag City Centre

Dear Sandeep S., Thank you for choosing our hotel and for sharing your review. We are delighted you found our location perfect for your stay. It is great that you could explore The Hague with such ease, with tram and bus stops just steps from our door. We are also pleased you felt so comfortable in your room and that our hotel suited your budget well. It matters to us that you can relax without any worries. However, we are sorry that our locker was not working during your visit. Our team should have resolved this for you, and we regret that we fell short. Please know we are always here to help with any concern while you are on site. Nonetheless, the markets and dining spots nearby clearly added to your experience, and we are glad you could enjoy them so conveniently. We hope that you will return in the future. Best regards, Team ibis Den Haag City Centre

Dear Aarti, Please accept our sincere thanks for this kind feedback. We are delighted that your stay with us was so wonderful and that our location made it easy for you to explore the spots you wanted to see. Our team takes real pride in creating a warm welcome, and we are glad the receptionist made you feel at home with a friendly check-in and a room upgrade. It means a lot to us that you would recommend our hotel to everyone visiting The Hague. We are also thrilled that our proximity to the metro station added to your comfort and that you found our staff lovely throughout your visit. Your loyalty as a Classic member and your high recommendation of the ALL Accor programme truly motivate us to keep delivering memorable stays. We look forward to a return visit from you in the future. Best wishes, Team ibis Den Haag City Centre

Dear Tony, It was a pleasure to receive your kind feedback. We are thrilled that you found our location so convenient for exploring the city centre and catching the nearby trams. Our team truly values making every guest feel welcome, so it means a lot that you appreciated their friendly approach. We are also delighted that your stay as a couple left such a positive impression, reflected in your glowing recommendation score. It would be a pleasure to welcome you back in the future. Kind regards, Team ibis Den Haag City Centre

Dear Wissam, Thank you for your positive feedback. We are delighted that you found our hotel well located and comfortable during your business trip. Our team takes great pride in offering a convenient base right in the heart of The Hague, and we are pleased it served you well. It is also wonderful to know you rate our loyalty programme so highly, your recommendation means a lot to us. The entire team looks forward to welcoming you back for a future visit. Kind regards, Team ibis Den Haag City Centre

Dear Gavin, It was a pleasure to receive your kind feedback. We are thrilled that you found our location so convenient for your stay in The Hague. It is great to know you felt at home in your room and that our team made you feel welcome. We value your loyalty as an ALL Classic member and we are glad the ibis experience continues to meet your expectations. Your comfort and the cleanliness of our hotel matter deeply to us, and we are happy both stood out during your visit. We look forward to welcoming you back on a future occasion. Best wishes, Team ibis Den Haag City Centre

Dear Georgette, Thank you for taking the time to share your thoughts. We are delighted that you found our location so convenient. Being right in the heart of The Hague, with shops, bars, and the main sights just steps away, is something we truly value sharing with our guests. Our team will be so pleased to hear your kind words about their friendliness. They work hard to make every stay feel warm and relaxed. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Team ibis Den Haag City Centre