ibis Den Haag City Centre 3 stars

Customer review rating (ALL Rating) 4.3/5 1,002 reviews

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Description

Hotel extras

  • In the heart of the city

  • Just 10 minutes from the beach

  • Spacious rooms

  • Breakfast served until 11:00

  • Reception open 24 hours a day

Our accommodation(s)

Hotel location

ibis Den Haag City Centre

Jan Hendrikstraat 10
2512 GL DEN HAAG
Netherlands

GPS:52.075916, 4.307236

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

During the day, our restaurant offers a themed approach to food, with themes varying from one ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler !

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,002 reviews

Customer review rating 2.5/5

Hans S. Solo - Confirmed reviews ALL

overall the stay was acceptable but the room was not in the best of condition. The toilet ran constantly, the overall temperature was too hot making it difficult to sleep. The pillows were well past the point of needing to be replaced and the carper was filthy and needed to be cleaned. Two lights were not working. As the price of the room was significantly higher than my previous stay, I would think that these items would have been seen to prior to renting the room.

Dear Hans, Thank you for sharing your point of view. We regret to hear that we fell short of providing the high standard of service you’ve come to expect. Our central air system regulates temperatures based on external conditions, and we apologize that it didn’t deliver the comfort you deserved. Housekeeping supervisors have also been alerted to your observations about room upkeep and bedding standards. Our team remains available 24/7 to address any immediate needs, and we are reviewing our room inspection protocols to avoid such oversights. Your feedback about value perception and environmental initiatives has also been noted, particularly as we maintain our Green Key Gold certification through balanced guest-focused improvements. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Kind regards, Team ibis Den Haag City Centre

Customer review rating 2.5/5

Nina A. M. J. Solo - Confirmed reviews ALL

staff was very friendly and nice, but the room was incredibly hot (a/c didnt’ cool) and the bathroom constantly smelled of sewage.

Dear Nina A. M., Thank you for sharing your experience with us. We are delighted that you found our team friendly and helpful during your stay. It is wonderful that your booking experience, check-in process and departure went smoothly. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret that you experienced discomfort with the temperature in your room and issues with the bathroom facilities. Our central air system is designed to provide optimal comfort, and our housekeeping team maintains high standards throughout the property. We take your feedback about these shortcomings into consideration as we continue to ensure guest satisfaction. We hope to welcome you back for an improved experience. Kind regards, Team ibis Den Haag City Centre

Customer review rating 4.0/5

Luca I. Business - Confirmed reviews ALL

all went smooth

Dear Luca, We appreciate you sharing your comments with us. We are delighted to hear your stay went smoothly and our central location in The Hague met your needs. Our team takes pride in maintaining clean facilities and providing everything essential for a comfortable business trip. It was a pleasure having you with us, and we’re glad our straightforward check-in process contributed positively to your experience. Thank you again for choosing our hotel for your visit. We would love to have you return in the future. Best regards, Team ibis Den Haag City Centre

Customer review rating 2.5/5

Stanislav E. Couples - Confirmed reviews ALL

Paid for room decoration but didn’t get it. Booked a room for our anniversary and paid extra for decoration. At check-in, Denzel from reception told me the room wasn’t decorated. So there was no romantic setup at all — pretty disappointing for such a special day. I paid for a service I didn’t receive. Please refund me for the decoration.

Dear Stanislav, Thank you for sharing your experience with us. We are delighted that your arrival process went smoothly and that our team made a great impression during your stay. However, we are truly sorry to hear that some aspects of your stay did not meet your expectations. We regret the disappointment regarding the special arrangements for your anniversary celebration. This oversight should not have occurred, and we understand how frustrating this must have been for such an important occasion. We will take your feedback into consideration to ensure our services align with guest requests. We have made a refund for the amount paid. Nonetheless, we are pleased that you found our facilities well-maintained, particularly the cleanliness standards and WiFi connectivity, and that your departure process was seamless. We hope to welcome you back in the future. Best regards, Team ibis Den Haag City Centre

Customer review rating 4.0/5

David V. Friends - Confirmed reviews ALL

Nice hotel with comfortable beds

Dear David, Thank you for positively reviewing your visit. We are delighted that you found our location convenient and enjoyed the comfort of our beds. However, we regret any inconvenience regarding the parking facilities and your experience with our loyalty program. Please know your feedback is valuable, and we are reviewing these aspects to enhance our services. Nonetheless, it’s great to hear your stay was pleasant overall, and we appreciate your recognition as a valued ALL member. We look forward to welcoming you back. Best wishes, Team ibis Den Haag City Centre

Other web-users rate our hotel

  • 939 reviews 9.2/10 Location
  • 1,178 reviews 5.7/10 Room
  • 823 reviews 8.4/10 Service
  • 19 reviews 8.9/10 WiFi
  • 468 reviews 7.9/10 Breakfast
  • 456 reviews 5.2/10 Cleanliness

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