Novotel Den Haag World Forum Hotel 4 stars

I was warmly welcomed when I checked in. All the front desk staff were friendly. On Monday afternoon I went for a little walk, and the staffer on duty gave me a map and detailed directions. He also offered me an umbrella, since it was drizzling. I enjoyed breakfast, I really like the combination of a cooked English breakfast and American breakfast. The reception area is very nice: lots of magazines, and a well stocked book case. I also enjoyed the beautiful photos. The painting in my room is very nice. I also like that each floor has a particular theme. Having the elevator activated by the room card is a very good security measure. I find it strange that there is no stationery in the room, a small note pad would be nice.

Excellent efficient service and a good recommendation of a lovely restaurant to eat at from the reception staff.

Extremely clean comfortable room, easy check out procedure by handing in the hotel key in a box.

We have enjoyed every moment of our stay. The sauna was more than expected. They have nice staff at the bar where you can have a great and tasty pizza. I surely will go back there. Location is verry good and if you want to enjoy a walk you can go to Scheveningen where you can enjoy a long and extended beach walk.

Arrived late on a Wednesday evening to attend a conference on the Thursday, then off home again to Edinburgh at crack of dawn on the Friday, so the stay was short - but our stay was very sweet! Excellent service on arrival late, staff at the desk were great and very friendly and helpful, checking 5 of us in there was plenty of humour and laughing - no grumpy desk staff here, thankfully! Room was nice and clean, functional and had everything I needed for my stay. Bed was really comfy and so slept well. Breakfast was excellent, wide choice to suit all tastes. Bar staff were great! Check out was simple, again very friendly people waving us goodbye and so overall, a very nice stay.

Hotel was sufficient, there was a bad drainage smell coming from the bathroom on first arrival (also noticed by my colleague on the same floor), but after using the shower the smell reduced. Bar / availability of food within the hotel was not good, the bar was no sufficient to seat / cater too, those who attended the conference.

Sent a closing bill charging three days out of five at double the rate while my room was already prepaid which front desk confirmed at check in. Not sure if it was deliberate. Advise everyone checking their bills closely as it was second incident in two weeks with me the holel charging the prepaid room. Finally it was fixed but it should not be the case. To get simple coffee items in the room, it took nearly 75 minutes and three phone reminders. Second, regarding meals at hotel, it was the frozen pizza which was offered in room meal service. Full of dripping oil and made me sick and throw up afterwards. Good location if you are conferencing at world forum in Hague. Marriott a block away may provide a better option.

It was good as always when I stay there... but I got a 50 euros charged on my debit card and I called the Hotel for an explanation and apparently it was in case I bought something but what I dislike is that now I have to wait more or less 2 weeks to get my money back and I have to waste time checking from time to time if the money is returned.

Parfait

I attended the EAHAD 2020 congress at the World Forum recently, the hotel was immediately adjacent to the forum and was an ideal base. My hotel room was well equipped, the staff extremely helpful and the breakfast buffet delicious.

it was an amazing experience, comfortable beds and nice breakfast

Good check in and room, decent range of breakfast but hard scrambled eggs.

Stayed for one night as attending a congress. Hotel staff were helpful with our print materials and in getting these to the World Forum. Good selection at breakfast and plenty of seats guaranteeing a quick and pleasant start to the day.

Nice hotel, excellent staff. I lost my mobile phone in the evening and they went out of their way to assist with locating the taxi I had been in, checking cctv etc. Went the extra mile, thanks

One night only. Only experienced room, reception and bar and all were very welcoming and comfortable.