Novotel Den Haag City Centre Hotel 4 stars

Customer review rating 4.3/5 5,936 reviews

ALLSAFE approved hotel

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Novotel Den Haag City Centre
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+ 18 Services

Hotel extras

  • Central location, great for business and leisure

  • An ALLSAFE NSF Euro Consultants S.A. certified hotel

  • Rooftop fitness for free, own parking upon availability

  • Modern and spacious rooms with sofa and minibar and family rooms

  • Wonderfull brasserie Gallery61

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Den Haag City Centre

Hofweg 5-7
2511 AA den haag

Tel: +31702039003

Fax: (+31)70/3562889

Check-in from 15h00

Check out up to 12h00


  • Den Haag Centraal :  Tram 2,3,4,6 SPUI

  • Den Haag Hollands Spoor :  Tram 1 CENTRUM

  • By plane

    AMSTERDAM SCHIPHOL At 40km / 25 miles

  • By plane

    ROTTERDAM At 25km / 15.63 miles

  • By boat

    HOEK VAN HOLLAND At 27km / 16.88 miles

  • By boat

    SCHEVENINGEN At 5km / 3.13 miles

  • By car

    CENTRUM At 1km / 0 miles

  • By train

    CENTRAAL STATION At 1km / 0.63 miles

  • By train

    HOLLANDS SPOOR At 1.5km / 0.94 miles

GPS :52.078383, 4.312146

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 3 Meeting rooms
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 113 rooms
    • 2 rooms for people with reduced mobility
    • 50 family rooms
    • 4 connecting rooms
    • 113 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • English
    • German
    • Dutch
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • Novotel Den Haag City Centre Additional charge
    • On site
    • 35 parking spaces
    • Private
    • Parking opened 24/7
  • Parking garage Museumkwartier Additional charge
    • Near the property
    • 320 parking spaces
    • Public
    • Parking opened 24/7
    • Parking with security service
  • Fitness Center
    • On site
  • Services for children
    • Childrens TV Channels
    • Play area

Our accommodation(s)

The spacious rooms at the Novotel are furnished in a contemporary style with a flexible layout. They are enjoyable to stay in and will meet all your requirements. We treat your children as our VIP guests. Accommodation and breakfast are free of charge for two children up to 16 when sharing a room with their parents or grandparents.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 90

  • Maximum capacity: 84 people

Find out more

Our guest reviews for
Novotel Den Haag City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,936 reviews

TripAdvisor Rating 4.0/5

926 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

well located and well connected, clean , and a fantastic top roof gym

Customer review rating 4.5/5

Christian Business - 14/10/2021 Confirmed reviews ALL

The crew is cordial and available for any wishes.

Good location, but poor service

Customer review rating 3.0/5

Walid Families - 14/10/2021 Confirmed reviews ALL

The hotel has good location, but the service was poor. I was promised on checking in that they will change my room after 2nd day, but at that time the receptionist told me that there is no note like this.

excellent stay

Customer review rating 5.0/5

Am Business - 11/10/2021 Confirmed reviews ALL

hotel and rooms are really renovated, rooms are big and clean. Staff is very friendly, breakfast is big and lot's of variety to eat. Good location and they even rent you a bike to go around. Definitely I would come back next time.

Well located

Customer review rating 4.5/5

Dragos B. Families - 11/10/2021 Confirmed reviews ALL

I've stayed in this hotel several times in the last few years and the location is the main reason for choosing it. The staff is very helpful and accommodating. We booked two rooms and they were connecting, making it easy to go from one to the other. Overall happy with the experience. The only inconvenience was the fact that the rooms were facing the gallery passage and late in the evening you can hear people talking loud or screaming while they're walking by.

good stay

Customer review rating 3.5/5

Irene Friends - 08/10/2021 Confirmed reviews ALL

the extra bed was not ok. too small and too short for an adult.

Convenient and comfortable

Customer review rating 4.5/5

Harald S. Business - 07/10/2021 Confirmed reviews ALL

Nice clean and convenient hotel in the middle of The Hague. Breakfast can certainly be improved by having some more selections but I assume this hotel like any other hotel and restaurant in Europe are struggling with post pandemic issues like access to qualified and skilled personnel. However this is still my favourite hotel in The Hague.

Dear Harald. Thank you for sharing your feedback, experience and being your favorite hotel in The Hague, we highly appreciate that. Unfortunately covid had also an impact on us as a hotel, but we are very happy to be completely open again. We are looking forward to welcoming you again next time. With kind regards, Acacia Novotel Den Haag City Centre

Best place to stay in DenHaag

Customer review rating 5.0/5

Ildiko Families - 04/10/2021 Confirmed reviews ALL

Best location - in the middle of everything, right at the Passage. Very nice rooms, very clean. Cleaning only if you ask for it - actually, I love it like that, I do not need clean towels daily, it is harmful for the environment. I'll stay here next time.

Dear Ildiko, Thank you for your review. I am very happy to read that you had a pleasant stay. We look forward to welcoming you back soon! Kind regards, Acacia Novotel Den Haag City Centre

Friendly and comfortable

Customer review rating 5.0/5

Marian L. Solo - 03/10/2021 Confirmed reviews ALL

I arrived in the pouring rain and the girl on reception was very quick and helpful guiding me to the garage. Easy booking in and good comfy room. Delicious breakfast and lovely, helpful very tall man squeezed my orange juice. Overall excellent staff.

Dear Marian, Thank you for your wonderful review. I am happy to read that you had a great stay at our hotel. Your compliments will be shared with our team, they will be happy to hear your positive experience. Hopefully till next time! With kind regards, Acacia Novotel Den Haag City Centre

Nice stay

Customer review rating 4.5/5

Abdulla Couples - 30/09/2021 Confirmed reviews ALL

Friendly staff, clean room, nice breakfast, excellent location

Dear Abdulla, Thank you for your review. We are happy to hear that you had a pleasant stay. Hope to welcome you next time again! Kind regards, Acacia Novotel Den Haag City Centre

Good Location

Customer review rating 4.0/5

Reshmie Families - 27/09/2021 Confirmed reviews ALL

Overall was good the bed was hard and the pillows were not comfortable.

Good Clean Hotel Located Centrally in Den Haag

Customer review rating 3.0/5

Atul D. Families - 26/09/2021 Confirmed reviews ALL

The hotel room was clean and very conveniently located. The staff at reception was very friendly and helpful. However there was only one issue, the room was not serviced by housekeeping for 4 days. Initially we had booked the room for 2 days, and then extended it by 1 day each twice. So I was very surprised that something basic like changing towels and replenishing toilet paper should be done without requesting for.

Customer review rating 3.0/5

O. Families - 24/09/2021 Confirmed reviews ALL

There was a young lady at the reception That was not friendly or happy to see us , we had asked a baby bed for one year old but later she was making excuses to not bring the baby bed but we had to insist, then one hour later we got the baby bed. There was no water in the both rooms to drink or making milk for baby or making tee or coffee, I called her but she said normally you must buy it yourself then later we received one letter (4 small quarter ) , The floor was not clean and there was no sleepers to walk, Good breakfast.

Thank you for your feedback. I am sorry that your stay and our service were below your expectations. I will share your comments with the team, so they can learn from this. Please note that the tap water in the room is good drinking water. You can also use this for making coffee and tea. I will share your comments about the floor with our housekeeping manager. Looking forward to welcome you back another time. Warm regards, Ingrid van Eijk

Well located, friendly staff, comfy room and good breakfast

Customer review rating 4.0/5

Pavel Business - 20/09/2021 Confirmed reviews ALL

Situated in the city center and close to many restaurants and shops. Newly renovated rooms feel comfy and the only complaint that I had was the very hard pillows. My room had a sleeper couch which was a nice item to have. Breakfast was good, even-though it’s mostly the same every day (only an issue of you stay for a longer period).

Comfortable and convenient..

Customer review rating 4.0/5

Fawzi A. G. Business - 19/09/2021 Confirmed reviews ALL

It was a pleasant stay. Hotel staff are friendly, efficient and respond quickly to guest demand. Having said that, I've two observations to make: in my room (503) a bulp in the bathroom is burnt and need to be changed; second the hinge of the cabinet next to the fridge is broke.

Extremely courteous and co operative staff

Customer review rating 5.0/5

Manikantan D. Families - 17/09/2021 Confirmed reviews ALL

The staff ensure that our needs were taken care of

Good stay as expeced

Customer review rating 3.5/5

Patrick Solo - 16/09/2021 Confirmed reviews ALL

A nice room with a large TV set. Comfort as expected

Good stay

Customer review rating 5.0/5

Rafa G. Families - 13/09/2021 Confirmed reviews ALL


well located. good reception and bar service

Customer review rating 4.5/5

J Couples - 12/09/2021 Confirmed reviews ALL

very hospitable experience, good welcoming reception desk. well located

Fantastic Place

TripAdvisor rating 5.0/5

Kerstin K Family - 31/08/2021 TripAdvisor review

We simply loved it. The staff was very friendly and helpful, the location is very central but the room was quiet. The room Lay-out with the Japanese bathroom doors was gorgeous. They even have a bicycle storage room.

Thankyou for your beautiful review. Great that you had such a good time! Hopefully we will see you again in our hotel. Kind regards, Acacia Novotel City Centre


TripAdvisor rating 5.0/5

margieindh Business - 19/07/2021 TripAdvisor review

times in the hotel in July. Excellent stay but... Suggestion: remove the sticker on the mini fridge that says: we offer you complementary bottle of water because neither during my first stay nor during my second stay there was a both of water in the fridge.

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