Novotel Den Haag City Centre Hotel 4 stars

Nice clean and convenient hotel in the middle of The Hague. Breakfast can certainly be improved by having some more selections but I assume this hotel like any other hotel and restaurant in Europe are struggling with post pandemic issues like access to qualified and skilled personnel. However this is still my favourite hotel in The Hague.

Best location - in the middle of everything, right at the Passage. Very nice rooms, very clean. Cleaning only if you ask for it - actually, I love it like that, I do not need clean towels daily, it is harmful for the environment. I'll stay here next time.

I arrived in the pouring rain and the girl on reception was very quick and helpful guiding me to the garage. Easy booking in and good comfy room. Delicious breakfast and lovely, helpful very tall man squeezed my orange juice. Overall excellent staff.

Friendly staff, clean room, nice breakfast, excellent location

Overall was good the bed was hard and the pillows were not comfortable.

The hotel room was clean and very conveniently located. The staff at reception was very friendly and helpful. However there was only one issue, the room was not serviced by housekeeping for 4 days. Initially we had booked the room for 2 days, and then extended it by 1 day each twice. So I was very surprised that something basic like changing towels and replenishing toilet paper should be done without requesting for.

There was a young lady at the reception That was not friendly or happy to see us , we had asked a baby bed for one year old but later she was making excuses to not bring the baby bed but we had to insist, then one hour later we got the baby bed. There was no water in the both rooms to drink or making milk for baby or making tee or coffee, I called her but she said normally you must buy it yourself then later we received one letter (4 small quarter ) , The floor was not clean and there was no sleepers to walk, Good breakfast.

Situated in the city center and close to many restaurants and shops. Newly renovated rooms feel comfy and the only complaint that I had was the very hard pillows. My room had a sleeper couch which was a nice item to have. Breakfast was good, even-though it’s mostly the same every day (only an issue of you stay for a longer period).

It was a pleasant stay. Hotel staff are friendly, efficient and respond quickly to guest demand. Having said that, I've two observations to make: in my room (503) a bulp in the bathroom is burnt and need to be changed; second the hinge of the cabinet next to the fridge is broke.

The staff ensure that our needs were taken care of

A nice room with a large TV set. Comfort as expected

Fantastic

very hospitable experience, good welcoming reception desk. well located

We simply loved it. The staff was very friendly and helpful, the location is very central but the room was quiet. The room Lay-out with the Japanese bathroom doors was gorgeous. They even have a bicycle storage room.

times in the hotel in July. Excellent stay but... Suggestion: remove the sticker on the mini fridge that says: we offer you complementary bottle of water because neither during my first stay nor during my second stay there was a both of water in the fridge.