Novotel Den Haag City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,679 reviews

Novotel Den Haag City Centre - Image 1
Novotel Den Haag City Centre - Image 2
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Description

Hotel extras

  • Restaurant/Brasserie Gallery61 with terrace in the historic Passage

  • Unique location in the old city center and 15 minutes from the beach

  • Rooftop fitness with a view over Het Binnenhof and The Hague

  • Private parking space based on availability, no hybrid, electric or LPG cars allowed

  • 2 children up to 16 years can stay and have breakfast* for free in our family rooms

Our accommodation(s)

Hotel location

Novotel Den Haag City Centre

Hofweg 5-7
2511 AA DEN HAAG
Netherlands

GPS:52.078383, 4.312146

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Gallery61

The chefs decorate their dishes with the finest flavours of local suppliers. And they rarely stay within the lines. At Gallery61, both the international dishes and the modern interior get an artsy twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,679 reviews

TripAdvisor Rating  4.0/5  977 reviews

Great location and value for money

Customer review rating 4.5/5

Igor J. Families - Confirmed reviews ALL

Great location. Good staff and support. Excellent value for money. A bit dated in certain areas, but overall would return again.

Thank you for your kind words about our hotel and central location. Great that you liked our staff. Looking forward to welcome you back. Warm regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Thank you for agreeing to let us all stay in one room. Much appreciated. We had a lovely stay

Thank you for your feedback. We are happy that you had a lovely stay. Did you enjoy exploring The Hague? We can’t wait to welcome you again. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

A stingy stain on Novotel's usual standard

Customer review rating 1.5/5

Tomas B. Business - Confirmed reviews ALL

I hadn't stayed at this Novotel for over a year, but I felt that corners were cut everywhere, under the convenient justification of "saving the environment" - which, while a noble goal in itself, should not give hoteliers carte blanche to reduce standards without reducing prices. When one pays €160+ for a room, one comes to expect certain amenities. The shower cap, the sewing kit, moisturiser, etc : these are the little niceties that are usually attached to that last star in the hotel category rating. Leaving a note saying "you can have all of the above, but you have to call us to request them" is really poor form. Again : nothing wrong with not supplying them, just lower the price so as not to set expectations too high. More shocking however was the vacant cabinet where the minibar very obviously used to be. When I called to enquire on this very visible missing amenity, I was informed that fridges are only part of their deluxe rooms or suites. For your information, I stayed at one of your competitors a few days ago and the price was the same but not only did the room come with a functioning fridge, but said fridge was also stocked with FREE drinks and snacks : now THAT leaves a good impression! But although the aesthetic shock of an empty fridge cabinet was quite bad, I think the most glaring stain on Novotel's standard (and standing) was the fact that when I asked where the take-out paper coffee cups were, I was informed they were now available for a fee of 25 cents (which I paid for and was able to enjoy my coffee on the way to the ICC as is my custom). Now this I find truly incomprehensible! That you should make people ask for paper cups would probably reduce the number of people who take them without REALLY wanting that extra coffee-on-the-go, but why charge the paltry sum of 25 cents to customers who - for many - have paid nearly 200 euros for a room and another 20 for breakfast? All this does is underline the feeling of avarice and penny-pinching, which unfortunately are already a well-known Dutch stereotype. So, in a nutshell: cut corners, remove amenities, fridges and coffee cups, sure! But this should be reflected in lower prices and a lower star category.

Thank you for sharing your detailed feedback regarding your stay. It's encouraging to know that our cleaning team contributed positively to your experience. Their dedication is something we take great pride in. However, we regret to hear that certain aspects did not meet your expectations. While we strive to maintain a balance between sustainability and comfort, we understand that the absence of certain amenities may have been inconvenient. Please be assured that our environmental efforts are genuine and aimed at providing a sustainable hospitality experience. Regarding the minibar, we've noted your preference for this and would like to confirm that our Executive rooms and suites do indeed include a stocked minibar for added convenience. We also acknowledge your comments on the queuing time and will look into streamlining our processes to ensure a more efficient service. If you visit The Hague again we hope to welcome you back for a better experience. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Very nice return visit to the Novotel Den Hague

Customer review rating 4.5/5

David W. Business - Confirmed reviews ALL

Everything was fine once again. Staff very helpful. Breakfast absolutely fine. No issues. Thanks Novotel Team. Regards. David from UK.

Thank you for your wonderful review about our hotel. Great that you enjoyed your stay again with us. Fantastic to read your positive words about our staff and breakfast. We can’t wait to welcome you back. Warm regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Great location, nice room, big enough for my family with 2 young children.

Customer review rating 4.5/5

Gavin T. Families - Confirmed reviews ALL

Excellent stay, nice staff. One downside admin person told me to keep my kids quiet when playing in children's play area. That was not appreciated as we paid good money to stay at Novotel.

Thank you for your feedback. We are glad that you enjoyed your stay and appreciated the spacious room and easy booking process. Great that you are happy about are staff, except for the incident in the play area. We understand and we shared your feedback with our colleague. We hope to welcome you and your family back soon. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

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Other web-users rate our hotel

  • 1,238 reviews 9/10 Location
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  • 815 reviews 8.7/10 Breakfast
  • 581 reviews 4.9/10 Comfort
  • 436 reviews 8.2/10 Cleanliness
  • 223 reviews 8.7/10 Vibe

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