Novotel Den Haag City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,035 reviews

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Novotel Den Haag City Centre - Image 1
Novotel Den Haag City Centre - Image 2
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Hofweg 5-7, 2511 AA DEN HAAG, Netherlands

Description

Hotel extras

  • Brasserie Gallery61 with terrace in the historic Passage

  • Our hotel has been awarded the Greenkey Sustainability Quality Mark at Gold level

  • Private parking based on availability Rooftop fitness with view over The Binnenhof, The Hague

  • Bring your bottle to enjoy chilled and sparkling refills at our hotel filtered water stations

  • 2 children up to and including 15 years can stay and have breakfast for free

Our accommodation(s)

Hotel location

Novotel Den Haag City Centre

Hofweg 5-7
2511 AA DEN HAAG
Netherlands

GPS:52.078383, 4.312146

Telephone
Fax +31 70 356 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

GALLERY61

The chefs decorate their dishes with the finest flavours of local suppliers. And they rarely stay within the lines. At Gallery61, both the international dishes and the modern interior get an artsy twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,035 reviews

Customer review rating 4.5/5

David C. Business - Confirmed reviews ALL

It was the perfect place to stay - on a short business trip - centrally located- comfortable rooms and good breakfast .

Thank you for positively reviewing your visit. We are delighted that you enjoyed your stay in Novotel Den Haag City Centre. Great that our room comfort and breakfast offerings contributed positively to your experience. We hope you also had time to explore The Hague during your short business trip. Looking forward to welcome you back. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 4.0/5

Francisca G. Business - Confirmed reviews ALL

very pleasing, easy accessible. only minor no refridge in room.

Thank you very much for this kind review. Very nice that your stay was comfortable. Our Executive rooms and Suites include minibars. When you stay in a superior room, we can keep items cool for you at our reception fridge. Your note about variety in our breakfast offerings is valued and will be shared with relevant teams. We hope our prime location near the shopping arcade helped you enjoy The Hague’s vibrant energy during your business trip. Looking forward to welcoming you again in the future. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 1.5/5

Gaganveer M. Families - Confirmed reviews ALL

Upon checking into our room, we immediately noticed that the USB ports were not functioning. We reported the issue to reception and were assured that a caretaker would attend to it and carry out the necessary repairs. However, despite staying for approximately one week, no one came to inspect or fix the problem. This was extremely disappointing, particularly as the issue was raised promptly and we were given the expectation that it would be resolved. The complete lack of follow-up or action during our stay reflects poorly on the level of service provided and left us feeling that our concerns were not taken seriously.

Thank you for taking the time to review your stay. We will also contact you by email regarding your feedback. We are truly sorry to hear that some aspects of your stay did not meet your expectations. We sincerely regret the technical issues you encountered in your room and the lack of follow-up from our team. This does not reflect the standard of service we strive to provide, and we will share your feedback with the relevant departments to ensure better responsiveness in the future. We hope you are willing to give us another chance and that we may welcome you again in the future. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 3.0/5

Rodrigo S. Business - Confirmed reviews ALL

Unfortunately, the bed was not comfortable and I experienced back pain after sleeping. As a result, my overall stay was negatively affected.

Thank you for reviewing your visit to our hotel. We regret that your accommodation did not provide the comfort you needed for a restful night. Our reception is always available during your stay to offer solutions for more comfort, like an extra duvet or pillow, to enhance your sleeping experience. Nonetheless, we appreciate your positive feedback about the cleanliness, breakfast selection, and WiFi service. We do hope to welcome you back for an improved experience. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 2.5/5

Catherine C. Solo - Confirmed reviews ALL

Location was excellent and very central stay itself was average - room appeared dated - stains on carpet and under basin in bathroom red stains on wall - room advertised as having mini fridge and aircon - room was lacking both

Thank you for sharing your detailed feedback. We will also contact you by email regarding your experience in our hotel. We are very sorry that your stay was below your expectations. In our hotel we have different room types available. The superior room where you stayed in does not have a minibar. Our executive rooms and suites are larger for more comfort and offer a fully stocked minibar and a Nespresso coffee machine. In all our room types is an air cooling system. We will check how we can improve the online information on the website and the ALL app. Your feedback regarding the cleanliness is shared with our housekeeping team to improve our services. The welcome drink voucher is available in your ALL App. Our reception team is always willing to assist you with this. We would like to explain that it is mandatory to guarantee a reservation with a valid credit card. Also when you choose to pay upon arrival in the hotel. It is unfortunate that this was not clearly communicated from our side and we understand how stressful this was for you. Despite everything we hope you enjoyed exploring The Hague during your stay. When you visit The Hague again we hope to welcome you back for an improved experience. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Other web-users rate our hotel

  • 876 reviews 9.2/10 Location
  • 870 reviews 6.5/10 Room
  • 682 reviews 8.5/10 Service
  • 10 reviews 8.5/10 WiFi
  • 494 reviews 8.7/10 Breakfast
  • 399 reviews 5.1/10 Comfort
  • 355 reviews 7.4/10 Cleanliness
  • 131 reviews 5/10 Amenities

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