Mövenpick Hotel The Hague 4 stars

Customer review rating (ALL Rating) 4.7/5 167 reviews

Mövenpick Hotel The Hague - Image 1
Mövenpick Hotel The Hague - Image 2
Mövenpick Hotel The Hague - Image 3
Mövenpick Hotel The Hague - Image 4

Description

Hotel extras

  • Green Globe Certified

  • Direct location in the heart of The Hague

  • Unique coffee and wine lounge with outdoor seating

  • Restaurant "by NOA" with Swiss, regional and international cuisine

  • Three multifunctional meeting rooms and in-house parking spaces

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mövenpick Hotel The Hague

Paleisstraat 5
2514JA DEN HAAG
Netherlands

GPS:52.08227, 4.30771

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BY NOA RESTAURANT

In our Restaurant by NOA we offer high quality cuisine with traditional and modern dishes for lunch and dinner. A touch of Dutch, classic Movenpick signature dishes, reinterpreted and grill and wine list.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  167 reviews

Customer review rating 4.5/5

Michael E. Couples - Confirmed reviews ALL

An excellent place to be situated for a touring break. We were on a Newmarket Holidays tour. The room, food and service were excellent. Our only downside were the very soft pillows.

Dear Michael E., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed the location, room, food, and service. We appreciate your feedback about the pillows and will take it into consideration for future improvements. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 3.0/5

Andrew Z. Families - Confirmed reviews ALL

Our check in came via the car park entrance at -B1. Not many spaces available and extremely tight to park an average car. (Signs in the garage say so - good) Was then told by Oswaldo (nice man) the car park charges were 22 euros, pay when you leave, we were told. We were then horrified to be changed 97 euros to get our car out of the car park. When I explained about the 22 euros from what Oswaldo told us; 'that's Oswaldo,' the lady said. It left a bitter taste in my month thinking, I won't return here again - NEVER! It's a rip off. The check in was slow, no fast check in as we're priority Accord members for over 20 years. Was then asked to pay, only realising that I had paid well in advance. The room was big and spacious, very nice! The sofa was not brilliant, being hard and a tad big. Also the lack of lighting was poor also. We had to do everything by the table as it had a nice overing hanging light. The bathroom was nice a big - full marks there. (I had booked a large room because my wife is in a wheelchair.) The housekeeping staff were EXCELLENT after my wife became sick. TOP marks again here. The breakfast room come drinking area was well arranged and played out - lovely. Also the food was good there. Two problems 1, the breakfast tea RAN out, poor stock management here. 2, On Sunday (29.3.26) hour change day, the food was cold. The staff reported to us they NEVER realised about the hour change. What??? One last point, I travelled and stopped in many hotels over the last 30 years, and it's VERY unusual to see two male colleagues at the front desk, it was three days before I saw a women at our departure, also sorry to be picky, a desk in the middle of the room wants rethinking!

Dear Andrew Z., Thank you for taking the time to share your experience with us. We appreciate your feedback, as it allows us to identify areas for improvement. I sincerely apologize for the confusion regarding the parking charges. It is our intention to provide clear communication regarding fees, and it is unfortunate that this was not your experience. I will ensure that our team is reminded of the importance of consistent information. Regarding your check-in experience, I regret the inconvenience you faced despite being a loyal member. We strive to streamline our processes, and your insights will help us refine our approach. I am pleased to hear that you found the room spacious and that our housekeeping team provided excellent service during your wife's illness. However, I regret that your breakfast experience did not meet expectations, particularly with the stock management and temperature of the food. We will address these issues with our kitchen staff. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 4.5/5

Steven N. Couples - Confirmed reviews ALL

Easy to find, close to the 'Burg'. Also on the main bus route (1 or 2) from the station. We enjoyed our stay immensely, the room was well equipped, is somewhat hot and we found it difficult to regulate the temperature. Breakfast was very nice, with a wide selection to choose from, along a continental breakfast buffet theme. Its a shame the hotel didn't offer meals outside of breakfast, as we would have enjoyed that option. The staff were all very helpful and polite.

Dear Steven N., Thank you for your feedback regarding your recent stay at Mövenpick Hotel The Hague. We are delighted to hear that you found our location convenient and enjoyed the comfort of your room. We appreciate your comments on the room temperature and will take note of your experience as we continually strive to enhance our guests' comfort. Regarding meal options, we understand the desire for more dining choices outside of breakfast and will consider this feedback in our future planning. It is also gratifying to learn that our staff made a positive impression on you with their service. Thank you once again for your insights. We hope to welcome you back in the future. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 0.5/5

Stephen W. Couples - Confirmed reviews ALL

It was a terrible experience right from the start. Although delighted to find that the hotel has onsite underground parking, the access ramp is extremely tight such that anything larger than a compact vehicle is extremely difficult to manoeuvre up or down it. The overhead sign directs cars to floor -2 for the hotel's parking. We followed that sign and parked on floor -2, only to find that there is no elevator to the hotel from that floor (it only goes to -1). The hotel is accessed by a long spiral staircase. We ended up having to leave the bulk of our luggage in our car and simply taking a couple of overnight bags with us. At no point from our arrival to our departure did anyone offer to assist us with our luggage. We stayed in room 410. Shortly after getting into bed, my girlfriend started being bitten. It was so bad she could no longer stay in the bed. She tried to raise me with a view to asking to change rooms but unfortunately I was sound asleep - grateful for the fact that I'd taken sleeping medication. My girlfriend ended up sleeping on the floor. Upon waking, I was greeted by the sight of a bed bug right by my face. I then found others where my girlfriend had been sleeping. We have photos. We immediately brought the matter to the hotel's attention but at the time of writing (a day after checking out) we are yet to hear anything from the hotel manager, having been promised personal contact. Trying to exit the car park was even worse than entering. There is a traffic light system that clearly doesn't work. My girlfriend had to leave the car while we were on -2, to go up to -1 and call reception on a intercom. The person on reception (Stefan) was incredibly rude to her. He told her to tell me to ignore the red light and to drive the car up the ramp. Upon emerging at street level, the ticket scanner didn't work and we had to call reception again to open the barrier. I would advise anyone and everyone against staying at this hotel. Clearly there are severe hygiene issues and the staff really don't seem to care. This attitude comes from leadership and the lack thereof is perfectly encapsulated by the fact that the hotel manager has made no effort to contact us regarding our experience. The two of us continue to itch all over and my girlfriend has had very bad reactions to the bites. Nothing short of a full refund plus significant compensation will deter us from suing Movenpick.

Dear Stephen w., Thank you for sharing your feedback regarding your recent stay with us. I would like to extend my sincerest apologies for the challenges you encountered, particularly concerning the parking accessibility and the unfortunate incident involving pests in your room. Your experience does not reflect the high standards we strive to uphold at Mövenpick Hotel The Hague. I understand how distressing it must have been to deal with the difficulties accessing the hotel from the parking area. We are constantly reviewing our facilities to ensure they meet our guests' needs, and your comments regarding the tight access ramp and lack of lift service will be taken into consideration for future improvements. Furthermore, I sincerely regret the discomfort and inconvenience caused by the issue you encountered in your room. Please be assured that your concerns have been noted, and we are committed to maintaining a hygienic environment for all our guests. I am also sorry to hear about the lack of assistance with your luggage and the unsatisfactory interaction with our staff. This is not the level of service we aspire to provide. Should you wish to discuss your experience further, please do not hesitate to reach out directly. We value your feedback and appreciate your patience. Best regards, Dimitri Kalaitzis General Manager

Customer review rating 3.0/5

Sally G. N. Business - Confirmed reviews ALL

Nice hotel furnishings and fittings. Bar and restaurant has one staff member working so all 4 times we visited i had to walk to find menu, walk to find a staff, walk to get the bill. When bill came he left with no pen so i had to walk to get a pen.

Dear Sally G. N., Thank you for sharing your feedback regarding your recent stay. I am pleased to hear that you appreciated the room and the hotel's furnishings. However, I understand your concerns about the service efficiency in our bar and restaurant. We strive to provide attentive service, and I regret that this was not your experience. Your comments will be taken into consideration as we continually seek to enhance our guest experience. Warm regards, Dimitri Kalaitzis General Manager

Other web-users rate our hotel

  • 576 reviews 9.3/10 Location
  • 708 reviews 8.6/10 Room
  • 515 reviews 8.8/10 Service
  • 7 reviews 6.5/10 WiFi
  • 408 reviews 8.3/10 Comfort
  • 347 reviews 8/10 Breakfast
  • 192 reviews 8.4/10 Cleanliness
  • 159 reviews 9.7/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in The Hague