Mercure Hotel Den Haag Central 4 stars

Overall my wife and I were very satisfied with our stay at the Mercure. There were some areas where improvements could be made. There seemed no means to control the room temperature as the room was very hot and the radiator was generating full heat even though the thermostat was turned down to its lowest setting. The air-conditioning appeared to have no effect presumably as it does not get turned on until the summer months. The only solution was to open the windows although we had to close them due to heavy winds from the storm on the weekend of our stay. We were very disappointed to find the extortionate price of breakfast at €22 per person as breakfast was not included in our room rate. That would have increased the cost of our stay by 50%. That is disproportionate.

Everything was well organized and effective. Just one thing that could be improved: the restaurant service. I had to wait for long, the space is a bit tiny and the choice in the menu quite limited.

I love staying at your hotel. Staff is inviting and always helpful. Hotel is always clean and my needs are always met.

Great room, would have like a double rather than a twin, the duvet was too small.

What I have seen is... - Excess charging of credit card... - Cold Room, not enough heating... - Bad Front Office management. - Bad reservation computer program, non of the front office employees were able to understand my reservation within 1-5 minutes. - One day i had to wait for like 15-20 minutes for an egg even though i had came at the appropriate breakfast time...

Perfect!!!

good internet connection, window can be opened, modern bathroom

Staff r great and friendly but hotel us looking tired. As a platinum member i was upgraded tp a suite. But yhe shower didnt work. I complained every day until one of the staff told me to never accept a room on the 10th floor. I paid 230e a night for a room that dudnt match the basic level

Get extra money from my credit card without permission

I just love the staff: Hayam, Kevin, Jair, Afonso. And the overall international atmosphere. Best breakfast ever.

This time not good at all. There was a water problem and due to that no water during 1 day. No shower, no toilet etc. Next day also the pressure on the 10th floor was very low so a god shower was not possible. I asked for a discount due to this but I only received a smal bar invoice deducted.

Good location (5-7min walk from central station) and friendly staff, clean room, comfortable bed. Also had the pasta in the bar it was the best pasta in a long time. Will stay again when in Haag.

It was a very fine stay in Mercure Central because of the service. At the Reception, Bar, Breakfast. The room for disabled was good, okay. But, there are some details that could be better for wheelchairusers. If you’re interested please email me or call me to tell. It’s proven again: Good service tackles a lot of problems or inconvenience. Human element! Top personnel so far during my stay!

Perfect business hotel. Very convient, on a walking distance from the central place (Plein) near parliament and the governmental area. Clean, comfortable rooms and a very friendly staff hosting. Breakfast is complete and offers a brought variaty.

The hotel and stay was fine. The only things I didn't like were the beds as they were too soft and also the shower was visible from the bedroom which I though very strange.