Mercure Hotel Den Haag Central

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Mercure Hotel Den Haag Central 4 stars

Customer review rating (ALL Rating) 4.4/5 1,044 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE NSF Euro Consultants S.A. certified hotel.

  • Easily reached by both car and public transport

  • In the heart of the city with many nearby shops and cafes. Just 15 minutes from Scheveningen.

  • Restaurant, Bar and Terrace

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Den Haag Central

Spui 180
2511 BW DEN HAAG
Netherlands

  • BUS:  18,22,24 SPUI/ A.VEERKADE

  • BY TRAM:  1,9,10,15,16 SPUI

  • TRAM:  2,3,4,6 SPUI/ STADHUIS

  • By plane

    AMSTERDAM SCHIPHOL At 35km / 21 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 20km / 12 miles

  • By car

    2 P-Route ZUID At 1km / 0 miles

  • By train

    CENTRAL STATION At 0km / 0 miles

  • By train

    HOLLANDS SPOOR At 1km / 0 miles

GPS:52.076229, 4.317884

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

SPUI 180

We would love to welcome you to our restaurant SPUI 180, where you can enjoy a light meal or snack from our menu, which is regularly updated

Our accommodation(s)

Choose from our different types of rooms to suit your needs: a Standard room, a Superior room or our Suite with a magnificent view over The Hague.

Our guest reviews

Our guest reviews for
Mercure Hotel Den Haag Central

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,044 reviews

TripAdvisor Rating  4.0/5  1,106 reviews

Certificate of excellence 2022

Great Location

Customer review rating 4.5/5

Joe F. Business - Confirmed reviews ALL

From check in to check out - everything was smooth and professonial

Dear Joe, Thank you for sharing your experience and the score! Great to hear that you had a good stay and that you enjoyed the location. Thanks to your input we can improve our services. We are happy to tell you that our team is working on a improvement of the Wifi system. Thank you again for staying with us. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Excellent service

Customer review rating 4.5/5

Andy W. Business - Confirmed reviews ALL

The service and attention I received even before my arrival was excellent. All the staff where professional and customer service was superb

Dear Andy, Thank you for sharing your experience and the nice score! Good to hear that you had a great stay and that you enjoyed our services. Thanks to your input we can improve our services. Thank you again for staying with us and for the compliments to our staff. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Good location and breakfast

Customer review rating 3.5/5

- Solo - Confirmed reviews ALL

Hello! Cons: The room was not sufficiently cleaned. I am not a super picky person but this was not a clean room. I was provided with only one glass and that one glass was a very used glass with beer residue in it, for example. There were stains (that easily comes of with a cloth and cleaning spray - so not wear and tear marks) on the bed frame, the dustbin, the shades in the middle of the room etc. I liked the privilege concept although it could have been elaborated a bit. I did have a major concern with the bedding that I took up with the staff and I think was going to address that so I do not have to specify it here. Pros Staff were very nice. I really liked the breakfast!! Very wholesome. Bathrobe and slippers were nice. Location and temperature in the room was fantastic.

Dear Terese, Thank you for sharing your experience ! Good to hear that you had a good stay and that you enjoyed the location despite some setbacks. Thanks to your input we can improve our services. Our housekeeping staff will be informed regarding your observations, our apologies for this. Thank you again for staying with us and compliments for the positive points. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Ok

Customer review rating 3.5/5

Bob Business - Confirmed reviews ALL

N/c

Dear Bob, Thank you for sharing your experience ! Great to hear that you had a good stay. Thank you again for staying with us, it was our pleasure. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Excellent hotel, efficient, helpful & friendly staff.

Customer review rating 5.0/5

Business T. Business - Confirmed reviews ALL

Excellent hotel, efficient, helpful & friendly staff.

Dear Mrs W., Thank you for sharing your experience and the nice score! Good to hear that you had a great stay and that you enjoyed the location and service. Your lovely compliments will be shared with our staff. Thank you again for staying with us, it was our great pleasure to have had you as our guest and go to person during the event. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Nice stay Perfect location

Dear Edith, Thank you for sharing your experience and the nice score! Great to hear that you had a good stay and that you enjoyed the location. Thank you again for staying with us. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Great for a business stay!

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean, quiet, good breakfast! The lack of usb outlets in the room, and old (but clean) towels are the only reasons for the 9/10.

Dear Mr C., Thank you for sharing your experience and the nice score! Good to hear that you had a great stay and that you enjoyed the service. Thanks to your input we can improve our services. The Usb ports are a great idea when we renovate our rooms. Thank you again for staying with us, it was our pleasure. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

very well located

Customer review rating 5.0/5

Daphna S. Couples - Confirmed reviews ALL

we were on our wedding aniversary and i asked if we could get a complimentary breakfast because i am a member . the front desk was very helpful and complied with my request.

Dear Daphna S., Thank you for sharing your experience and the lovely score! Good to hear that you had a great stay and that you enjoyed the location and service. Congratulations with your anniversary. Your input helps us improve our service. When staying in a Accor hotel you can always ask to use points as a payment method during the stay when booked directly. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Great central hotel

Customer review rating 4.5/5

Klaus G. O. Solo - Confirmed reviews ALL

Quiet rooms and superb staff. As a Platinum member upgraded and an early check inn provided, like so a drink voucher .. but no welcome gift ?

Dear Mr. Klaus, Thank you for sharing your experience and the score! Great to hear that you had a good stay and that you appreciated the early check in. Normally we do put a gift like a snacks or something else in the room, our apologies. We will remind our colleague that elite members are allowed to select something from the shop if the room is not prepared with a gift. Your information helps us improve our service. Thank you again for staying with us. We hope to welcome you and your family again! Sincerely, Ryan Lala. Front Office Supervisor

Well located, very kind hospitality, excellent stay.

Customer review rating 5.0/5

Talal Friends - Confirmed reviews ALL

Five start and i give more if possible for this hotel. Best in Den Haag. Special thanks to the girl in reception desk to for her kind, hospitality, welcoming, beautiful smile, do all our need for selected room preferable with very nice city view. She is very helpful and make our check-in to the hotel once arrived was unforgettable, super nice and easy more than expected. also all the team in reception are very kind and helpful. Thank you.

Dear Mr. Talal, Thank you for sharing your experience and the nice score! Good to hear that you had a great stay and that you enjoyed the location and service. Your lovely compliments will be shared with our staff. Thank you again for staying with us, it was our pleasure. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Always a warm welcome

Customer review rating 4.5/5

Gertjan Business - Confirmed reviews ALL

Its been a while since I last visited and everyone is always friendly and the fact they remembered my breakfast preferences was a nice surprise :) Well oiled machine with great staff!

Dear Gertjan, thank you for sharing your experience and the score! Good to hear that you had a great stay and that you enjoyed the tailored breakfast. Also thank you for your compliments for our staff. It was our great pleasure to have had you with us again. We hope to welcome you soon! Sincerely, Ryan Lala. Front Office Supervisor

Great stay

Customer review rating 5.0/5

J Business - Confirmed reviews ALL

very nice staff, very clean hotel, nice breakfast

Dear Joshua, thank you for sharing your experience and the lovely score! Good to hear that you had a great stay and that you enjoyed our service. Also thank you for your compliments for our staff. It was our great pleasure to have had you with us. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Sufficient

Customer review rating 3.0/5

Pa Business - Confirmed reviews ALL

Price of breakfast over the top for the quality and things offered Maintenance works during the night on the traim rails. Hotel can not prevent this but can inform clients upfront that there will be some noise during the night and it's better not to open windows.

Dear Peter, Thank you for sharing your experience! Good to hear that you had a good stay despite some setbacks like the breakfast price and the noise. We can think about ways to communicate nightly work on the rails. We can also think about our breakfast package. With your help we can improve our service. Our apologies for not providing an electronic receipt, we have send you one just now. Thank you again for staying with us. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Well located on the tram system.

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Wonderful staff.

Dear guest and valued ALL member, Thank you for sharing your experience and the lovely score! We are very glad to hear that you had a great stay and that you enjoyed the city and location. Thank you again for complimenting our staff, we hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Perfect place to stay in The Hague for business trip

TripAdvisor rating 5.0/5

KarinBW Business - TripAdvisor review

Make sure you stay in a privilege room on the 9th or 10th floor! Although you can hear the trams when you open the window, it wasn't distracting. It was silent when the windows were closed. Nice bathroom, and loved that the fridge was refilled each day. Also appreciated the 5 euro bar discount if you chose not to have your room cleaned.

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Friendly personnel

Dear Dr. Ousman N., Thank you for sharing your experience and the score! We are very glad to hear that you had a good stay. It was our pleasure to have had you in our hotel and thank you again for staying with us and for complimenting our staff. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Poor room facilities

Customer review rating 1.5/5

Syed F. N. Families - Confirmed reviews ALL

I checked in at 8 pm on 17th April with my wife and 2 kids (12 yr & 2 yr). The room was very small, smelly and extremely hot. The fridge was empty and there was no coffee machine or water bottles available in the room. Having booked a 4 start hotel, I expect this basic stuff to be there otherwise a 3 star hotel will provide you this stuff as well. Just 2 towels for 4 people were there in the toilet. Breakfast was good the next day. Although I wanted to extend my stay for another night as we had to spend the entire day at the beach but the whole family decided that with the price and 4 start rating but still lacking basic amenities and facilities, the hotel should be changed. So we decided to go with Boutique Hotel Corona. I must say, we have stayed so many times in Mercure all of Europe but this stay was a horrible expereince.

Dear Mr. Syed Fahim N., Thank you for sharing your experience! We apologize for the less than stellar experience you have endured in our hotel. We are really sorry your stay was not what we would have liked it to be. Our fridges are indeed empty and only filled in the privilege rooms. Only two towel for four guests is not up to the standard we hold. The standard executive room is indeed small for a group of four persons. Not placing a bottle of water is perhaps a decision our management could revisit. We hope we can accommodate you in better circumstances and again we are really sorry for the bad experience. Sincerely, Ryan Lala. Front Office Supervisor

Excellent hotel in the centre of The Hague

TripAdvisor rating 5.0/5

proshayev Business - TripAdvisor review

Kind and extremely client oriented hotel team, cosy and comfortable rooms, a very good parking deal. Is there something more to wish while travelling?.. Breakfast is reach both on choices and fresh products, including fruits and vegetables.

Dear guest, many thanks for the review and great score! We are very happy to hear that you had a good stay and enjoyed the breakfast, comfortable rooms and friendly staff. We are looking forward to welcome you again!

2 day visit to Den Haag with my family

TripAdvisor rating 5.0/5

Marc J TripAdvisor review

The hotel is located near the city centre; a perfect location to visit Den Haag. Staff was very friendly and helpful. Rooms were nice and clean. Breakfast was OK, taking the COVID-19 limitations into account.

Dear guest, thank you for the review and the great score! We are happy to hear that you had a good stay and enjoyed the location and friendly staff. We hope to welcome you again.

Excellent location and caring staff

TripAdvisor rating 5.0/5

Kaloyan B TripAdvisor review

Congratulations to Mr Rutger Blom, the General Manager of the hotel for the excellent service of the staff. The hotel is with prime central location - both trams 1 and 9 going to the beach stop in front - 20 mins to the beach area. All shopping and eating outlets are just 5 mins walk. Go and see the china quarter with variety of food offerings at moderate prices again in minutes. The Megastores are also 2 tram stops away. Also walking distance to Den Haag Central. The rooms are quite large featuring very nice working desk. Windows can be opened just to allow fresh air. If rooms are available try to take a room facing the nearby church as the ones facing the crossroad are a little noisy. Deliveries are allowed. I had little problem with the TV in the room and the reception was extremely quick to solve all this. The reception is excellent - everybody is saying "I will do it now" and not "I'll speak to...Special thanks to Ms Khalif for delivering so quick problem solving.

Dear guest, many thanks for the great review and score! We are very happy to hear that you have enjoyed your stay with us and will make a special thanks to our colleague Ms Khalif. Good to hear that you liked our rooms and the location of the hotel. We are looking forward to welcome you again!

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