Mercure Hotel Den Haag Central 4 stars

Dear Guest, Thank you for letting us know that you had a pleasant stay. We are sorry to hear that you stay didn't meet your expectations and we regret any inconvenience caused. We have taken note of your comments and will consider them for future improvements. Please do not hesitate to inform our team of any issues or concerns you may encounter during your stay; they are always pleased to be of assistance. We very much hope that we may be able to welcome you back in the future. With very best wishes, Sara Abdelhalim, Front Office Supervisor

Dear Jessica, Thank you for sharing this review. We are thrilled to hear that you found our location to be great and our team to be professional. It is always our goal to provide exceptional service to our valued guests like you. We all look forward to welcoming you back in the future. Kind regards, Sara Abdelhalim, Front Office Supervisor

Dear Martin, Thank you for your review. We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements. We hope to have the opportunity of welcoming you back in the future. Best regards, Sara Abdelhalim, Front Office Supervisor

Sehr geehrte Lani, vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel. Es freut uns sehr, dass Sie Ihren Aufenthalt als angenehm empfunden haben. Wir sind stolz darauf, unseren Gästen eine komfortable Unterkunft im Herzen von Den Haag zu bieten, und es ist wunderbar zu hören, dass dies geschätzt wird. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Wir freuen uns schon auf Ihren nächsten Besuch bei uns. Freundliche Grüße, Sara Abdelhalim, Front Office Supervisor

Dear Mr. Alfallah, We appreciate the time you took to provide this review. We are glad to hear that you found our location convenient and appreciated the friendliness of our staff. Our central location indeed offers easy access to shopping, entertainment, and public transport. We apologize if you felt that the privilege room did not meet your expectations in terms of value. We would like to clarify that our privilege rooms offer additional amenities such as a stocked minibar, Nespresso machine, bathrobe, and slippers, as well as upgraded toiletries. We understand that you requested a room change upon arrival, and we apologize if our team was unable to accommodate your request at that time. I personally do recall trying to help you to move to a cheaper room but after calculating the difference you came to the conclusion what it would not be worthwhile doing so. We had a very nice talk regarding your work and your lovely country Benin. We always strive to provide the best possible experience for our guests, and we will take your feedback into consideration for future improvements. Regarding the bed comfort and cleanliness, we will address these concerns with our housekeeping team to ensure a better experience for our guests. We also appreciate your feedback on the availability of food and beverages, and we will work on enhancing our offerings. We hope to welcome you again in the future. All the best. Ryan Lala, Front Office Supervisor