Mercure Hotel Den Haag Central 4 stars

Good

Very good, thank you very much

Friendly staff and good service. Nice and modern rooms. Will come again in this hotel. But: Desinfectants are not so efficient to cover Corona Virus. Desinfectants are not powerful. Discount for parking should be offered to hotel guests. To offer no parking for international guests in inacceptable.

I enjoyed my stay, the room is neat with everything, the location is best.

Not sure if it was the bed or the terrible sound insulation from the trams but most in our team slept terribly

calm

Extraordinary customer service as usual - from the front desk staff to all services like breakfast. I visit this hotel at least once a month for business and the team always makes me feel very welcome and goes the extra mile to accommodate any requests. Location also very convenient and overall a very comfortable stay.

Nice and large room, only bath tub was a bit smal. A nice and great shower would be better in stead of a bath.

I was forced to stay here since the South African authorities wrongly denied me a visa. I was quite happy here for the period that I stayed. There were a few irritations such as a lack of soap and the remote control not working for the first few days, until I requested another one. My main criticism is that I found it frustrating that the hotel's policy was no use of the desktop computers. While I can understand this generally, my situation was an emergency, and I thought an exception could have been made. Overall though, I found the hotel to be a largely pleasant experience, and particularly appreciated the friendship of the staff, when I was in a rather stressful position.

The Staff were very courteous, the meals were mouthwatering and the rooms were very tidy

The Mercure den Haag is a solid business hotel with good service every time I visit (this was my 4th trip). Friendly reception staff followed by decent rooms (not perfect...just decent), a reasonable view backed up by central location which is a little far from the station but close to the theatres/cinema and shopping. Overall, a solid all round business hotel that does everything well i.e. no serious flaws but also no standout stellar characteristics

Location was great, easy check in. But housekeeping service was poor. On Day 2 - no tea/coffee refill. On Day 3, only one towel set left while 2 adults were staying in the room. I had to call reception at 2 am and ask for extra set. On Day 3 at 9.20 am housekeeping lady came into the room while we were sleeping. Plus, breakfast fee was way too expensive.

I always feel welcome at Mercure Hotel in The Hague. Professional and very friendly staff. An example for many other hotels ;-)

Day 2, no refill of tea/coffee Day 3, only one towel set left in my room where 2 adults were staying Day 4, housekeeping opened the door to my room while me and my husband were sleeping at 9.20 am

A very clean and hygienic property in a very centralized location. The rooms are decently furnished however the lack of proper cupboards is a bit off. Cleanliness is excellent and also the breakfast has a good spread with good food. Overall a pretty decent stay an recommended if one plans to stay in the city center.