Mercure Hotel Den Haag Central 4 stars

Customer review rating (ALL Rating) 4.4/5 915 reviews

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Mercure Hotel Den Haag Central - Image 1
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Mercure Hotel Den Haag Central - Image 4
Spui 180, 2511 BW DEN HAAG, Netherlands

Description

Hotel extras

  • In the heart of the city with many nearby shops and cafes. Just 15 minutes from Scheveningen.

  • Easily reached by both car and public transport

  • Right in the cultural centre of the Hague

  • Restaurant, Bar and Terrace

  • Cards only hotel, no cash accepted

Our accommodation(s)

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Hotel location

Mercure Hotel Den Haag Central

Spui 180
2511 BW DEN HAAG
Netherlands

GPS:52.076229, 4.317884

Telephone
Fax +31 70 363 9398

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

HitchHike

Welcome to our Cali-Baja restaurant HitchHike, where flavours hitch a ride with the open road mentality. Join us for Golden Hour for authentic cocktails with a laid back attitude.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  915 reviews

TripAdvisor Rating  4.2/5  1,150 reviews

Customer review rating 2.5/5

Hui L. G. Business - Confirmed reviews ALL

1. Significant Challenges Upon Arrival Our arrival was unfortunately complicated by a few operational matters: Unprocessed Name Changes: Despite me writing to Mercure beforehand to provide the necessary room name changes and receiving confirmation that the updates were made, this was not the case upon arrival. It took staff considerable time to locate and process our group's booking, as all six rooms were still listed under my name. This error created an unnecessary delay at the start of our stay. Incomplete Renovation Communication: While we were informed about the ongoing lobby entrance renovations, we were not provided with any information to preempt us regarding the easiest or designated drop-off point. This omission was significant. As a result, our taxi did not know the correct temporary access, and we had to walk a considerable distance from the roadside, pushing our luggage through the construction area and under the rain, to reach the temporary entrance. Luggage Assistance: Given the challenging access due to the construction, there was no concierge or staff member available to help our large group with luggage upon arrival. Check-in Delays: While we arrived around 1:00 PM (official check-in is 2:00 PM), I was disappointed that my specific room was not ready until past 3:00 PM, while others in our group received theirs after 2:00 PM too but not as late as mine. 2. Missing Room Amenities and Unpreparedness We found the rooms to be significantly under-equipped, which was unexpected: Basic Amenities: Essential items such as drinking water, toothbrushes, bedroom slippers, and laundry bags were not available as told to us by the reception. Rainy Season Oversight: Most crucially, when I asked at reception for umbrellas (given it is the rainy season) and it was raining heavily, I was told that the hotel did not have any to offer, as the old stock was discarded and they were still awaiting the new delivery. This created a real inconvenience for our group. 3. Disappointment Regarding Late Check-Out The handling of our late check-out requests was the most disappointing part of our stay: My Personal Request: As an Accor member, I requested a late check-out for my room until 11:00 PM (my bus leaves at 00:15 AM). I was given the impression that this was noted and would be possible. Group Flight Request: I also requested that at least one other room be extended until 6:00 PM to assist guests with a late flight (10:00 PM from Amsterdam). Late Notification of Rejection: To my surprise and disappointment, all late check-out requests were ultimately rejected, and this was only communicated to me this evening. This last-minute refusal demonstrates poor communication and left us with very little time to make alternative plans.

Dear Hui, Thank you for taking the time to share your review. We’re delighted to hear Meetens assistance enhanced your stay and left a positive impression. We sincerely apologize for the challenges encountered during your booking and check-in process. While our reception team strives to resolve issues promptly, we regret any inconvenience caused by the administrative delays. Please know we’ve reviewed our procedures to prevent recurrence. We do look forward to seeing you in the future for a better experience. Kindest regards, Sara Abdelhalim, Front Office Supervisor

Customer review rating 5.0/5

Amar M. Solo - Confirmed reviews ALL

This is not the first time I stay in this hotel I love it and I like everything on it location and especially now they update the rooms and really the management they were so helpful especially MEETEN he was so helpful.

Dear M., Thank you for taking the time to share your feedback. We’re delighted you enjoyed our recent room updates and found our central location convenient for your needs. It’s wonderful to hear our team members like Meeten made your stay smooth and memorable. We take pride in providing attentive service that enhances our guests’ experiences. We look forward to welcoming you back in the future. Kind regards, Sara Abdelhalim, Front Office Supervisor

Customer review rating 2.0/5

Eileen B. Business - Confirmed reviews ALL

Too noisy! Building noise every day and drain noise during the night. Clean room and comfy bed though.

Dear Eileen, Thank you for the feedback regarding your stay. We’re glad you found your room clean and bed comfortable. We apologize for the noise issues and will review our mitigation efforts. We’ll also address your service concerns with additional staff training. We look forward to welcoming you back for an improved experience. Best wishes, Sara Abdelhalim, Front Office Supervisor

Customer review rating 5.0/5

Nadine V. Business - Confirmed reviews ALL

well located and nice renovation

Dear Nadine, Thank you for sharing this lovely review. It is wonderful that you had such a positive stay at Mercure Hotel Den Haag Central. We are delighted that you appreciated our central location and recent updates to our facilities. Our team takes pride in maintaining our hotel to provide comfortable accommodations for business travelers like yourself. We look forward to welcoming you back for another excellent experience with us. Kind regards, Sara Abdelhalim, Front Office Supervisor

Customer review rating 3.5/5

Asger V. D. W. Business - Confirmed reviews ALL

The last 3 visits, I have asked for a room pointing towards north west. And every time, I have been handed a room in the oposite direction. The reason I want a NW room, is the noise from the trams. Besides that, a good stay. Breakfast was a bit limited due to the restoration - would have been nice to know in advance.

Dear Asger. Thank you for your review. We appreciate your loyalty as an ALL Accor member and your positive recommendation score. We apologize for not meeting your room preference and understand how important this is. We’re glad you enjoyed our central location during your business trip. We hope to have the pleasure of seeing you on a future visit. Best regards, Sara Abdelhalim, Front Office Supervisor

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Other web-users rate our hotel

  • 593 reviews 9.3/10 Location
  • 783 reviews 7/10 Room
  • 608 reviews 8.4/10 Service
  • 18 reviews 6.5/10 WiFi
  • 381 reviews 7.5/10 Breakfast
  • 325 reviews 5.5/10 Cleanliness
  • 93 reviews 5.3/10 Food
  • 11 reviews 2.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.