Mercure Hotel Den Haag Central 4 stars

Customer review rating (ALL Rating) 4.5/5 1,515 reviews

Mercure Hotel Den Haag Central - Image 1
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ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE NSF Euro Consultants S.A. certified hotel.

  • Easily reached by both car and public transport

  • In the heart of the city with many nearby shops and cafes. Just 15 minutes from Scheveningen.

  • Restaurant, Bar and Terrace

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Hotel Den Haag Central

Spui 180

GPS:52.076229, 4.317884

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SPUI 180

We would love to welcome you to our restaurant SPUI 180, where you can enjoy a light meal or snack from our menu, which is regularly updated

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,515 reviews

TripAdvisor Rating  4.0/5  1,137 reviews

Certificate of excellence 2023

Would stay in another place next time

TripAdvisor rating 3.0/5

Piret P TripAdvisor review

This hotel meets 3 star criteria. I'd try Novotel next time (close and more central). It's worse than some other Novotels. Old towels. Pillows very old and uncomfortable (exactly like in poor Ibis). Not freshly renovated, so room walls etc worn down. Hot dishes at breakfast at the quality of Ibis (oven baked egg dish was totally tasteless, for sure made from powder). they had boiled eggs though, which tasted like real eggs. coffee was ok (brewed on the spot). some fresh veggies (cherry tomato and cucumber and carrots). the room did not have amenities typical to 4 star hotel (shoe polish, cotton pads etc). the scent scent of air freshener in corridors did not improve the impression. It's a tourist hotel, not a business hotel. Very loud noice from hallway when other guests close their doors, walls seem too thin. Arrived at 10 am, but got room only at 3 pm (which is ok as ch-in starts at 3 pm).

Dear Guest, Thank you for letting us know that you had a pleasant stay. We are sorry to hear that you stay didn't meet your expectations and we regret any inconvenience caused. We have taken note of your comments and will consider them for future improvements. Please do not hesitate to inform our team of any issues or concerns you may encounter during your stay; they are always pleased to be of assistance. We very much hope that we may be able to welcome you back in the future. With very best wishes, Sara Abdelhalim, Front Office Supervisor

Great location!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Great location; lovely staff; fantastic breakfast!

Dear Jessica, Thank you for sharing this review. We are thrilled to hear that you found our location to be great and our team to be professional. It is always our goal to provide exceptional service to our valued guests like you. We all look forward to welcoming you back in the future. Kind regards, Sara Abdelhalim, Front Office Supervisor

Could do with a refurbishment

Customer review rating 3.5/5

Martin H. Business - Confirmed reviews ALL

The hotel is perfectly fine for a night, but it did look a little bit the worse for wear.

Dear Martin, Thank you for your review. We are glad you had a pleasant stay but regret you were not completely satisfied. Rest assured that we have noted your comments and will consider them carefully when planning for any future improvements. We hope to have the opportunity of welcoming you back in the future. Best regards, Sara Abdelhalim, Front Office Supervisor

Alles ok

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL


Sehr geehrte Lani, vielen Dank für Ihren Erfahrungsbericht zu unserem Hotel. Es freut uns sehr, dass Sie Ihren Aufenthalt als angenehm empfunden haben. Wir sind stolz darauf, unseren Gästen eine komfortable Unterkunft im Herzen von Den Haag zu bieten, und es ist wunderbar zu hören, dass dies geschätzt wird. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Wir freuen uns schon auf Ihren nächsten Besuch bei uns. Freundliche Grüße, Sara Abdelhalim, Front Office Supervisor

well located

Customer review rating 3.0/5

Onipharm Business - Confirmed reviews ALL

The privilege room where I stayed was expensive for nothing. There wasn't any exceptional thing that could justify the price I paid compared to many luxury hotels I know worldwide. However, the personnel was very friendly and very welcoming.

Dear Mr. Alfallah, We appreciate the time you took to provide this review. We are glad to hear that you found our location convenient and appreciated the friendliness of our staff. Our central location indeed offers easy access to shopping, entertainment, and public transport. We apologize if you felt that the privilege room did not meet your expectations in terms of value. We would like to clarify that our privilege rooms offer additional amenities such as a stocked minibar, Nespresso machine, bathrobe, and slippers, as well as upgraded toiletries. We understand that you requested a room change upon arrival, and we apologize if our team was unable to accommodate your request at that time. I personally do recall trying to help you to move to a cheaper room but after calculating the difference you came to the conclusion what it would not be worthwhile doing so. We had a very nice talk regarding your work and your lovely country Benin. We always strive to provide the best possible experience for our guests, and we will take your feedback into consideration for future improvements. Regarding the bed comfort and cleanliness, we will address these concerns with our housekeeping team to ensure a better experience for our guests. We also appreciate your feedback on the availability of food and beverages, and we will work on enhancing our offerings. We hope to welcome you again in the future. All the best. Ryan Lala, Front Office Supervisor

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Other web-users rate our hotel

  • 791 reviews 9.4/10 Location
  • 936 reviews 7.6/10 Room
  • 819 reviews 9.1/10 Service
  • 16 reviews 5.1/10 WiFi
  • 441 reviews 8.2/10 Breakfast
  • 389 reviews 6.3/10 Cleanliness
  • 5 reviews 0.9/10 Wellness Area

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