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Mercure Hotel Den Haag Central 4 stars

Customer review rating (ALL Rating) 4.4/5 6,814 reviews

ALLSAFE approved hotel

Mercure Hotel Den Haag Central
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+ 28 Services

Hotel extras

  • An ALLSAFE NSF Euro Consultants S.A. certified hotel.

  • Easily reached by both car and public transport

  • In the heart of the city with many nearby shops and cafes. Just 15 minutes from Scheveningen.

  • Alternative breakfast buffet (conform COVID-19 guidelines), bar, restaurant and sunny terrace

  • Reception at your service 24 hours a day

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Hotel Den Haag Central

Spui 180
2511 BW den haag
netherlands

Tel: +31703636700

Fax: (+31)70/3639398

Check-in from 14h00

Check out up to 12h00

  • BUS :  18,22,24 SPUI/ A.VEERKADE

  • BY TRAM :  1,9,10,15,16 SPUI

  • TRAM :  2,3,4,6 SPUI/ STADHUIS

  • By plane

    AMSTERDAM SCHIPHOL At 35km / 21.88 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 20km / 12.5 miles

  • By car

    2 P-Route ZUID At 1km / 0.63 miles

  • By train

    CENTRAL STATION At 0.5km / 0.31 miles

  • By train

    HOLLANDS SPOOR At 1km / 0.63 miles

GPS :52.076229, 4.317884

Hotel services

SPUI 180

We would love to welcome you to our restaurant SPUI 180, where you can enjoy a light meal or snack from our menu, which is regularly updated

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 9 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 159 rooms
    • One room for people with reduced mobility
    • 11 family rooms
    • 11 connecting rooms
    • 159 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • German
    • Spanish
    • English
    • Dutch
    • French
    • Chinese Mandarin
    • Portuguese
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
Access to property
  • P1 Parking Turfmarkt Additional charge
    • Near the property
    • Public
  • Parking Stadhuis Additional charge
    • Near the property
    • Public
  • Q-Park Veerkaden Additional charge
    • Near the property
    • 831 parking spaces
    • Public
Boutiques/shopping
  • Beauty salon
  • Gift shop/newspaper shop
  • Bookstore
  • Clothing store
  • Drugstore/pharmacy
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Choose from our different types of rooms to suit your needs: a Standard room, a Superior room or our Suite with a magnificent view over The Hague.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 170

  • Maximum capacity: 36 people

Find out more

Our guest reviews for
Mercure Hotel Den Haag Central

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,814 reviews

TripAdvisor Rating 4.0/5

1,097 reviews

Excellent hotel in the centre of The Hague

TripAdvisor rating 5.0/5

proshayev Business - 23/11/2021 TripAdvisor review

Kind and extremely client oriented hotel team, cosy and comfortable rooms, a very good parking deal. Is there something more to wish while travelling?.. Breakfast is reach both on choices and fresh products, including fruits and vegetables.

Dear guest, many thanks for the review and great score! We are very happy to hear that you had a good stay and enjoyed the breakfast, comfortable rooms and friendly staff. We are looking forward to welcome you again!

Well locatec

Customer review rating 4.5/5

Talal Friends - 19/11/2021 Confirmed reviews ALL

Good stay

Dear Mr. Talal, Thank you for sharing your experience and the nice score. We are happy to hear that you had a good stay. Thank you for your feedback on our breakfast choices to help improve our service. We hope to welcome you again. Sincerely, Ryan Lala. Front Office Supervisor

Good stay

Customer review rating 4.5/5

Felipe Couples - 17/11/2021 Confirmed reviews ALL

It was a very good stay for one night, in a very comfortable room.

Dear Felipe, Thank you for sharing your experience and the great score! We are happy to hear that you had a good stay. Sorry that the carpet was not very clean, we will check this with the housekeeping department. Also we try to deliver a great service at reception and will speak with the team to be aware of their behavior. We hope to welcome you again. Sincerely, Laura Fernandez Front Office Supervisor

Hot & Noisy

Customer review rating 1.5/5

Alex R. Business - 17/11/2021 Confirmed reviews ALL

Air conditioning was a complete joke - completely ineffective. This was not just my room, but my colleagues rooms too. My room was noisy, on the intersection and because the air conditioning was ineffective, I needed my window open, robbing me of a nights sleep. I spent a night at the holiday inn in the same week and the air conditioning was brilliant and had a good nights sleep. I won’t be returning.

Dear Alex, Thank you for taking your time to tell us about your experience. We are very sorry that you did not have a great stay with us. We understand that it is important to have a good night sleep at a hotel. Unfortunately our cooling system only works when the outside temperature is higher then 14C*. We really hope that you will give us the opportunity to welcome you again. We can open the windows before you arrive and make sure the heating is turned off and also give you a room on the other side. If you will stay with us again, please contact me after making the booking, I am happy to offer you a a free upgrade and breakfast if you like? Or contact me if there is anything else I can do for you. Sincerely, Laura Fernandez Front Office Supervisor H1…
Customer review rating 3.0/5

Anonymous Couples - 15/11/2021 Confirmed reviews ALL

Good and very central location. Room spacious and Bright. Breakfast Was nice. But there were quite some big but obviously older stains on the carpet, the towels and the bed sheets. So cleanliness was not as expected

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Den Haag Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laura Fernandez Front Office Supervisor

Well located

Customer review rating 3.5/5

Abel Couples - 14/11/2021 Confirmed reviews ALL

Overall good stay. Breakfast can be improved. Thanks

Dear Mr Abel, Thank you for sharing your experience. We are happy to hear that you had a good stay. We will discuss improvement possibilities with our team on the breakfast topic and loyalty drink. Your feedback helps us improve our service. We hope to welcome you again soon! Sincerely, Ryan Lala. Front Office Supervisor

Very good experience

Customer review rating 4.5/5

Lee B. Business - 13/11/2021 Confirmed reviews ALL

Efficient, clean and perfectly located

Dear Mr. Lee B., Thank you for sharing your experience and the great score. We are happy to hear that you had a good stay and that you received good help from our staff. Glad to hear you also enjoy the ALL loyalty, which creates many benefits for our guests. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor
Customer review rating 4.0/5

Michael Business - 13/11/2021 Confirmed reviews ALL

Nice to be welcomed back by friendly staff who knows you. Overall a good experience, basic facilities are in order and location is very convenient for me in close to proximity to office and restaurants.

Dear Mr Michael, Thank you for sharing your experience and the score. We are happy to hear that you had a good stay. Our apologies for the darker setting of the rooms. We will also discuss the scrambled eggs with our team and take the cupboard space in consideration. Thanks to your feedback we can work on improving our service. It is always a pleasure to have our regular guests back after such a long time. We hope to welcome you again and do keep providing feedback since keen eyes from regular guests are invaluable! Sincerely and looking forward to welcome you, Ryan Lala. Front Office Supervisor

Bon séjour

Customer review rating 4.5/5

Yves S. Couples - 13/11/2021 Confirmed reviews ALL

Excellent location, 2 train stations and tram nearby, shopping street is just 2 minutes walk away Excellent staff, excellent food, even the lunch/dinner menu is small but the quality is top Good and simple breakfast, must try the waffle, most probably the best in the town, would love to have the recipe There is a staff in particularly I would like to recognize, the tall gentleman who is in charged of breakfast, he would do anything to please and assist his guest in any case, The room is very clean (from the very critical eyes of my wife) The only challenge is the mattress and the pillow, it is time to change them! Would come back next year again to you, if you change the mattress and pillow

Dear Mr. Yves S., Thank you for sharing your experience and the nice score. We are happy to hear that you had a good stay and that you received good help from our staff.. Thank you also for the compliments for Mr. Afonso, our breakfast colleague in particular, he is a true professional. We will discuss your opinion on the the mattress and beds with our team. Thanks to your feedback we can improve our service. We hope to welcome you again soon for testing our new material! Sincerely, Ryan Lala. Front Office Supervisor
Customer review rating 3.0/5

Anonymous Business - 12/11/2021 Confirmed reviews ALL

The lighting in the room was of low quality. In the dark months it would be great with more light but also lamps that work :-) I also think it would be better to have large bottles of soap in the bathroom instead of environmental unfriendly small packages.

Dear Guest, Thank you for sharing your experience. We apologize for the lamps that were not working and the darker setting of the rooms. You idea of switching to bottles instead of packages is actually a very good idea. We will also discuss the breakfast not being ready on time with our team. Thanks to your feedback we can improve our services. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor
Customer review rating 4.0/5

Anonymous Families - 09/11/2021 Confirmed reviews ALL

Always warm welcome by the staff I know Great to have given me an upgrade

Dear guest, Thank you for sharing your experience. Good to hear that you had a nice stay and enjoyed the upgrade. We are sorry that the payment with points did not happen, would you like us to see if it is still possible and then refund your credit card? Please give us a call if you would like us to do so. We hope to welcome you again! Sincerely, Laura Fernandez Front Office Supervisor

Good location

Customer review rating 4.0/5

Anonymous Friends - 08/11/2021 Confirmed reviews ALL

A friend and I reserved two rooms for a “girlies weekend “. We were pleased that the rooms were next to each other. Rooms were clean, well appointed and comfortable. Loved the large shower. I called the day before arrival to see about parking, and was sent a discount code to a parking garage nearby. It would have been nice if the hotel had offered this without me needing to call. Also, it would have been nice to mention that the hotel is almost next to the parking garage. It was our first time to Den Haag and it took us a fair bit of walking around to find the hotel. The discounted parking was for 24hours. The next morning I asked reception if I go over the 24hours by an hour, do I need to pay for another 24hrs or just the hour as I didn’t have a parking card since I booked and paid online. He didn’t know. I asked him if he could find out for me? No. This really wasn’t good customer service. Otherwise our stay was fantastic.

Dear Guest, Thank you for sharing your experience and the great score. We are happy to hear that you had a good stay despite the lack of some information. Our apologies for our colleague who was not able to show a willingness to help. Thanks to your feedback we can work on improving our service. We hope to welcome you again! Sincerely, Ryan Lala. Front Office Supervisor

Could be cleaner

Customer review rating 3.0/5

Anonymous Business - 08/11/2021 Confirmed reviews ALL

Staff very friendly, but the room was not terribly clean. The shower blinds and bathroom walls pretty filthy even and covered stains. I did a quick wipe myself en that helped. Also cleaned the kettle before use.

Dear Guest, Thank you for sharing your experience. We are happy you appreciated our lovely breakfast staff but yet it is sad to hear that you had a room that was not properly cleaned and the issue with the heating ass well. We will discuss this matter with our team to improve our service. Our sincere apologies and we hope to welcome you again in an improved state! Sincerely, Ryan Lala. Front Office Supervisor

beautiful 4 day stay

Customer review rating 5.0/5

Bram Couples - 03/11/2021 Confirmed reviews ALL

staff was super helpful but discrete at the same time; breakfast was very good; great room, good beds; even the cleaning crew was very friendly

Dear Bram, Thank you for sharing your experience and the great score. We are happy to hear that you had a good stay and enjoyed the friendly staff. We hope to welcome you again! Sincerely, Laura Fernandez Front Office Supervisor

Convenient location in the city centre

Customer review rating 4.0/5

K. Families - 01/11/2021 Confirmed reviews ALL

We enjoyed our stay. The location was very convenient, near the station, the shops and the Mauritshuis. The buffet breakfast was well organised and ample.

Dear K. family, Thank you for sharing your experience. Good to hear that you have enjoyed the location and surroundings of the hotel. We recognize some of the points such as long waiting times at the elevator during peak moments. There are also some points you mentioned which we can improve such as our lunch for example. Your feedback helps us to improve our service and will discuss this with the team. We hope to welcome you again. Sincerely, Ryan Lala. Front Office Supervisor

Near the central station

Customer review rating 3.5/5

Nikolai Solo - 27/10/2021 Confirmed reviews ALL

Clean and well equipped

Dear Nikolai, Thank you for sharing your experience. Good to hear that you had a good stay and enjoyed the location. We hope to welcome you again! Sincerely, Laura Fernandez Front Office Supervisor

Very well located in the center of The Hague

Customer review rating 4.0/5

Curacao Families - 22/10/2021 Confirmed reviews ALL

Well located in the city of The Hague. Walking distance from The Hague Central, shops and restaurants. Very good service from the staff.

Dear guest, Thank you for sharing your experience. We are happy to hear that you had a good stay and enjoyed the friendly staff and the location. We hope to welcome you again. Sincerely, Laura Fernandez Front Office Supervisor

Good stay and well located for our purpose

Customer review rating 4.0/5

Ams Families - 21/10/2021 Confirmed reviews ALL

Meet up with family living near by

Dear guest, Thank you for sharing your experience. We are happy to hear that you had a good stay and enjoyed the location. We hope to welcome you again. Sincerely, Laura Fernandez Front Office Supervisor

Good stay. And nice staff

Customer review rating 4.0/5

Mastafa Business - 20/10/2021 Confirmed reviews ALL

In general the stay was good, and the only thing may need improvement is the breakfast. Because choices are limited

Dear Mastafa, Thank you for sharing your experience. Good to hear that you had a good stay and enjoyed the nice staff. Thank you for the feedback about the breakfast, this will help us to improve our services. We hope to welcome you again. Sincerely, Laura Fernandez Front Office Supervisor

Great hotel and service

Customer review rating 5.0/5

Berthold Families - 18/10/2021 Confirmed reviews ALL

Very centric, great room and service.

Dear Berthold, Thank you for sharing your experience and the great score. We are happy to hear that you had a good stay and enjoyed the location, great room and service. We hope to welcome you again! Sincerely, Laura Fernandez Front Office Supervisor

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