Mama Shelter Lisbon 3 stars

Customer review rating (ALL Rating) 4.4/5 1,517 reviews

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Mama Shelter Lisbon - Image 1
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Rua do Vale de Pereiro 19, RNET 10236, 1250-270 LISBOA, Portugal

Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Our accommodation(s)

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Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Telephone
+351 21 054 9899

Calls to a national
fixed network

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,517 reviews

Customer review rating 4.0/5

Susan Business - Confirmed reviews ALL

This hotel is cool. The receptionists, all of whom I met were genuinely warm and friendly. The bed was super comfy and the bathroom clean and well designed. My only disappointment was feeling at ease in such a large restaurant. There needs to be more awareness of how difficult it can be to enter a restaurant as a woman on her own, it felt a struggle to get served. So for me, tge restaurant service let my experience down. But otherwise I would definitely recommend for value, coolness, and comfort.

Dear Susan, On behalf of the entire team, thank you for taking the time to answer this questionnaire,following to your recent visit to Mama Shelter Lisboa. We are pleased to know that you enjoyed a great experience! Regarding the restaurant feedback, we want to thank you for bringing this situation to our eyes as Mama is a space that wants to make everyone feel welcomed and loved. We assure you this will be address to our direction team. Mama Loves You and she can't wait to welcome you back very soon! <3

Hotel with character

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Great hotel, unique character. Friendly staff, clean and nice room, good food

Dear MATHIEU We very much appreciate your comments regarding your stay at the Mama Shelter Lisbon. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mama Loves You and she can't wait to welcome you back very soon! <3 Sincerely, FO Team

Ok but not as described

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Specifically chose this hotel advertised as one with places to work and a rooftop bar/lounge. The rooftop was closed and thr restaurant offered literally no comfortable work spaces.

Dear Michal D., Thank you for taking the time to tell us about your experience at the Mama Shelter Lisbon. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our rooftop is not prepared for the winter, that's why we close it during this period and reopen it in summer We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, FO Team

Good vibes, but some of the basics are not there

Customer review rating 3.5/5

Octavian Business - Confirmed reviews ALL

Good location, the restaurant is great with a very good vibe, staff friendly. the rooms are quite small, no kettle in the room or available at the reception, no shampoo. During my 5 days stay the entire 7th floor smelled like sewer, the smell was coming in the room which made it uncomfortable

Dear Octavian N., We very much appreciate your comments regarding your stay at the Mama Shelter Lisbon. It is always a pleasure to receive feedback, and we are happy to know that overall you enjoyed a good stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent beds and tv system!

Customer review rating 4.5/5

Nicola J. Business - Confirmed reviews ALL

I have stayed before as like the location.- was visiting clients and we have a client dinner downstairs in the restaurant which is always great. I do miss having tea and coffee in the room… I need it first thing!

Dear NICOLA J., We very much appreciate your kind comments regarding your stay at the Mama Shelter Lisbon. Thank you for sharing your feedback regarding the room amenities, we will look into your feedback and take it in consideration for the improvement of our services It's a pleasure to welcome you! Mama <3 You Sincerely, FO Team

Other web-users rate our hotel

  • 612 reviews 9.2/10 Location
  • 1,046 reviews 6.2/10 Room
  • 1,451 reviews 8.6/10 Service
  • 8 reviews 8.7/10 WiFi
  • 913 reviews 8.5/10 Food
  • 748 reviews 9.5/10 Vibe
  • 571 reviews 4.9/10 Comfort
  • 450 reviews 9.1/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.