Mama Shelter Lisbon 3 stars

Customer review rating (ALL Rating) 4.4/5 1,154 reviews

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Mama Shelter Lisbon - Image 1
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Rua do Vale de Pereiro 19, RNET 10236, 1250-270 LISBOA, Portugal

Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Our accommodation(s)

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Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, RNET 10236
1250-270 LISBOA
Portugal

GPS:38.72092, -9.15262

Telephone
+351 21 054 9899

Calls to a national
fixed network

Fax +35100

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Mama Restaurant & Rooftop Lisboa

On the ground floor, there is a pizzeria takeaway service from the glazed gallery inside Mama. The rooftop restaurant has a charcoal grill and bar, providing a wonderful view of the city and the ocean.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,154 reviews

Customer review rating 4.5/5

Rhondale B. Solo - Confirmed reviews ALL

This was a small enough hotel to make it feel "comfy" although Mama Shelter is a chain hotel. Interesting room decor. The staff was nice and helpful. One staff member even researched options around for vegetarian meals (much appreciated). And, the cookies in my room upon arrival...got my stay off to a great start! I was able to enjoy meals in the restaurant. Also, have my nightly tea quietly in my room

Customer review rating 5.0/5

Stephen R. Couples - Confirmed reviews ALL

Great Hotel with central location. Excellent staff.

Customer review rating 2.5/5

Josef M. Business - Confirmed reviews ALL

The hotel was okay but there was no recognition of my ALL Platinum status whatsoever - no upgrade (despite available rooms), no welcome drink, no gift ...

Customer review rating 5.0/5

Astghik M. Couples - Confirmed reviews ALL

We stayed only two nights and loved it. The location is convenient with access to public transportation. About 20-25 min walk to Baixa Chiado. Loved the design. And the staff - super friendly and helpful.

Customer review rating 1.0/5

Zoe L. Families - Confirmed reviews ALL

i told the reception and ask for a compensation but no one replied.... extremly disapointed its my last time with mama shelter.

Dear Zoe, Thank you for taking the time to share your feedback regarding your stay at Mama Shelter. We are truly sorry to hear that your experience did not meet your expectations, particularly concerning the hot water in your room. Please rest assured that on the day of the issue, our maintenance team checked the water system in your room and confirmed that it was functioning within normal parameters. Nevertheless, we completely understand that this situation caused discomfort and frustration, and we sincerely apologize for any inconvenience it may have caused. Your experience is very important to us, and we hope to have the opportunity to welcome you back in the future to demonstrate the high standard of service we strive to provide. Kind regards, Henrique Gutierrez Front Office Supervisor Mama Shelter Lisboa

Other web-users rate our hotel

  • 566 reviews 9.3/10 Location
  • 896 reviews 6.5/10 Room
  • 1,116 reviews 8.4/10 Service
  • 6 reviews 8.3/10 WiFi
  • 654 reviews 8.3/10 Food
  • 559 reviews 9.6/10 Vibe
  • 489 reviews 5.2/10 Comfort
  • 379 reviews 9/10 Breakfast

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Portuguese book of claims

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.