Mama Shelter Lisbon
Customer review rating (ALL Rating) 4.3/5 221 reviews
Splendid ocean view
Lively restaurant and communal tables
Wood-fired pizza oven
Rua do Vale de Pereiro 19, Rua do Vale de Pereiro, 19
Lisbon Airport At 10km / 6 miles
RAMO At 1km / 0.62 miles
Check-in from - Check out up to
On the ground floor, a pizzeria that offers takeout to be eaten in the glass gallery inside the Mama. Behind the lobby, the restaurant with its inside terrace.
Rooftop restaurant with charcoal grill and bar and its wonderful view of the city and ocean.
100% genuine reviews from our guestsFind out more
Customer review rating 2.5/5
Anonymous Business - Confirmed reviews ALL
I stayed at Mama Shelter as part of a group and unlucky me, got the room on the first floor, close to the elevator and with no natural light. Compared to the rooms my colleagues stayed mine was by far the worse
Dear Ines A., Thank you for taking the time to writes us following to your recent stay at Mama Shelter Lisboa. We took the liberty of looking into the group assignment for your group and we regret that you felt a discrepancy. In fact in can be a challenge for us to try and provide similar rooms for groups bearing in mind the layout of the hotel and the occupancy rates. In this case we regret to know that you felt you were given a less good room and we offer you our apologies for this. Please know this is a very reasonable comment that we will take into consideration for further improvement. Mama Loves you and we hope to see you again soon! <3
Customer review rating 3.5/5
Paolo Couples - Confirmed reviews ALL
I understand rooms are not so big but they are too packed with stuffs. Just as an example, I had a wonderful room #707, with a great view. But you packed the room with three bedside tables, plus a round table and a chair. I even didn't have the space to put my luggage. You need to avoid to put too much stuffs in a small room. The positive note for me is the front desk staff, both the two young mens were extremely kind, genuine, professional. If it wasn't for them, I wouldn't be back.
Dear Paolo D., Thank you for taking the time to share your recent experience. We feel like your comment about the room is extremely valid and we are working to improve the feel of the rooms. We are also happy to hear our front-desk team made the difference and made you feel special. Mama Loves You and hopes to see you very soon! <3
Customer review rating 5.0/5
Leila M. Friends - Confirmed reviews ALL
Great room. Great staff. Great bed. Great vibes. From the moment I walked in, I loved the place. This is truly one of the best hotels I've ever stayed at. I can't wait to go back.
Dear Leila, Thank you so very much for such a positive comment and for taking the time to share your experience. Mama Lisboa works really hard to make sure our guests enjoy a Fantastic Experience and we are happy to hear you had a great time and that Gina made you feel special. Mama Loves You and can't wait to welcome you back soon! <3
Amazing concept, excellent food
Customer review rating 4.5/5
Anonymous Couples - Confirmed reviews ALL
Love the ambiance, food and beverage staff very attentive Excellent food!
Dear Marion, Thank you for such an incredible feedback! Mama and her team are thrilled to know you enjoyed such a great time! Mama Loves You and looks forward to welcome you back soon! <3
Customer review rating 1.0/5
Rachael Couples - Confirmed reviews ALL
We were with Mama for 6 nights, staying in a room with a balcony. When we got to the room, however, we were surprised that the bathroom had no curtains or blind, and was directly opposite another building, which also had workmen on the roof. So showering or using the bathroom, we were completely on show, especially at night. When we spoke to reception about this we were told: " I don’t think anyone can see’. In day time it’s fine as the sun reflects back but yes at night time it’s a problem." They sent someone up to the room to gaffa tape a towel to the window, this was at about 6pm, but the next morning, the cleaner took it all away! As we were there for 6 nights we naturally ran out of toilet paper and soap, neither were replenished. I called reception and asked for soap, waited 45 minutes for it to turn up then had to shower and wash my hair with hand soap. We had to ask twice more for the soap to arrive. When we asked for them to put a towel back over our window they sent the cleaner up with 2 towels, but no tape, so we had no way to attach the towels to the windows. When the air con was turned on, the stench was unbearable, like toilet waste. We were told that it'll settle down in a month, which reassured us, as after all, we were there for just 6 nights.
Dear Rachael, Thank you for taking the time to write us and share your feedback. We regret to hear of this situation and we apologize if we weren't able to handle the situation better. Please know we strive to provide nothing but the highest level of service and we sincerely wish you give us another chance in the future. Mama Loves you! <3
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