Mama Shelter Lisbon

Mama Shelter Lisbon

Customer review rating (ALL Rating) 4.3/5 221 reviews

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Description

Hotel extras

  • Splendid ocean view

  • Lively restaurant and communal tables

  • Designer rooms

  • Welcoming penthouse

  • Wood-fired pizza oven

Hotel location

Mama Shelter Lisbon

Rua do Vale de Pereiro 19, Rua do Vale de Pereiro, 19
1250-270 LISBOA
Portugal

  • RATO:  Rato

  • By plane

    Lisbon Airport At 10km / 6 miles

  • By train

    RAMO At 1km / 0.62 miles

GPS:38.72092, -9.15262

Hotel services

Check-in from - Check out up to

In summary
On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Mama Shelter Lisbon

100% genuine reviews from our guests

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ALL Rating  4.3/5  221 reviews

Ok...

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

I stayed at Mama Shelter as part of a group and unlucky me, got the room on the first floor, close to the elevator and with no natural light. Compared to the rooms my colleagues stayed mine was by far the worse

Dear Ines A., Thank you for taking the time to writes us following to your recent stay at Mama Shelter Lisboa. We took the liberty of looking into the group assignment for your group and we regret that you felt a discrepancy. In fact in can be a challenge for us to try and provide similar rooms for groups bearing in mind the layout of the hotel and the occupancy rates. In this case we regret to know that you felt you were given a less good room and we offer you our apologies for this. Please know this is a very reasonable comment that we will take into consideration for further improvement. Mama Loves you and we hope to see you again soon! <3

Customer review rating 3.5/5

Paolo Couples - Confirmed reviews ALL

I understand rooms are not so big but they are too packed with stuffs. Just as an example, I had a wonderful room #707, with a great view. But you packed the room with three bedside tables, plus a round table and a chair. I even didn't have the space to put my luggage. You need to avoid to put too much stuffs in a small room. The positive note for me is the front desk staff, both the two young mens were extremely kind, genuine, professional. If it wasn't for them, I wouldn't be back.

Dear Paolo D., Thank you for taking the time to share your recent experience. We feel like your comment about the room is extremely valid and we are working to improve the feel of the rooms. We are also happy to hear our front-desk team made the difference and made you feel special. Mama Loves You and hopes to see you very soon! <3

Fantastic Stay

Customer review rating 5.0/5

Leila M. Friends - Confirmed reviews ALL

Great room. Great staff. Great bed. Great vibes. From the moment I walked in, I loved the place. This is truly one of the best hotels I've ever stayed at. I can't wait to go back.

Dear Leila, Thank you so very much for such a positive comment and for taking the time to share your experience. Mama Lisboa works really hard to make sure our guests enjoy a Fantastic Experience and we are happy to hear you had a great time and that Gina made you feel special. Mama Loves You and can't wait to welcome you back soon! <3

Amazing concept, excellent food

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Love the ambiance, food and beverage staff very attentive Excellent food!

Dear Marion, Thank you for such an incredible feedback! Mama and her team are thrilled to know you enjoyed such a great time! Mama Loves You and looks forward to welcome you back soon! <3

Shambles

Customer review rating 1.0/5

Rachael Couples - Confirmed reviews ALL

We were with Mama for 6 nights, staying in a room with a balcony. When we got to the room, however, we were surprised that the bathroom had no curtains or blind, and was directly opposite another building, which also had workmen on the roof. So showering or using the bathroom, we were completely on show, especially at night. When we spoke to reception about this we were told: " I don’t think anyone can see’. In day time it’s fine as the sun reflects back but yes at night time it’s a problem." They sent someone up to the room to gaffa tape a towel to the window, this was at about 6pm, but the next morning, the cleaner took it all away! As we were there for 6 nights we naturally ran out of toilet paper and soap, neither were replenished. I called reception and asked for soap, waited 45 minutes for it to turn up then had to shower and wash my hair with hand soap. We had to ask twice more for the soap to arrive. When we asked for them to put a towel back over our window they sent the cleaner up with 2 towels, but no tape, so we had no way to attach the towels to the windows. When the air con was turned on, the stench was unbearable, like toilet waste. We were told that it'll settle down in a month, which reassured us, as after all, we were there for just 6 nights.

Dear Rachael, Thank you for taking the time to write us and share your feedback. We regret to hear of this situation and we apologize if we weren't able to handle the situation better. Please know we strive to provide nothing but the highest level of service and we sincerely wish you give us another chance in the future. Mama Loves you! <3

Great arrival and departure experiences - they were the highlight

Customer review rating 4.0/5

Theo Solo - Confirmed reviews ALL

Thank you to Andre for a warm welcome to MSL. He was also the Frond Desk Agent checking me out. He spontaneously offered tips about Lisbon and assisted me with making a lunch reservation. He adjusted the reservation (made for two) to a single one proactively. Upon departure, he promptly corrected a rate overcharge. I found a long black hair in the shower (but I did not bother reporting it to the front desk, my stay was too short). Not a complaint, I'm just sharing it with you here - for your information. I found dealing with reservation a bit tedious. I had originally booked for two nights and then decided to shorten my stay by one night. Many of my emails asking for an update were left unanswered, I eventually had to call the hotel to enquire if my request had been taken care of.

Dear Theo, Thank you for such an incredible feedback! We are happy to hear our Front-office team really made you feel special! That is what you deserve and what we work hard for! Mama Loves You! <3

Nice clean rooms. Very nice decour

Customer review rating 4.5/5

Asi Families - Confirmed reviews ALL

The hotel was located near our friends' house and not too far from city center. The hotel and rooms seem newly renovated, and were clean and comfy to stay (though a bit too small). The beds were VERY comfortable and the showers were excellent (good water pressure, good towels).

Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and she can't wait to welcome you back very soon! <3

Cozy place to rest after travelling

Customer review rating 5.0/5

Brittney Solo - Confirmed reviews ALL

Super comfortable bed, quiet, dark room after a long overnight flight. Centrally located and great coffee, food and drinks right downstairs. Lovely, helpful staff. The perfect place to rest!

Dear Brittney, Thank you for this amazing feedback! Mama Loves you! <3

Customer review rating 3.0/5

Ca Couples - Confirmed reviews ALL

The hotel probably needs a bit of time to develop it's vibe. The roof terrace is good. Very surprised there's no coffee machine in the rooms. I've stayed at other mama shelters but probably won't book this one again. Considering the options in Lisbon, it doesn't seem like good value for the price.

Dear Cliona, Thank you for taking the time to write this review following to our recent stay. Mama Lisboa recently opened and we know that we still have room for improvement. In any case, we are sorry to hear that we did not live up to your expectations. Please know that our mission is to provide nothing but the highest levels of comfort and service to all our guests. We sincerely hope that you will give us another opportunity to show you this commitment. Mama Loves You!

Cool place, good spirit

Customer review rating 4.5/5

Jm Families - Confirmed reviews ALL

From Check-in to day to day interaction, very friendly staff - eager to help.

Dear Jean, On behalf of the entire team, thank you for taking the time to answers this questionnaire, following to your recent visit to Mama Shelter Lisboa. We are please to know that you enjoyed a great experience! Mama Loves You and she can't wait to welcome you back very soon! <3

Well located, overall basic amenities

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Staff was friendly and helpful but overall through the amenities provided were basic for the cost (tap water, no coffee, tea, kettle, working surface, storage). The area was central to and walkable, and the rooftop bar is nice and busy. Unfortunately had a fire alarm at 4am one night that lasted for about an hour even though we had been told to go back to rooms, which ruined a night of sleep - but there’s not a lot the hotel can do about that.

Dear Erica, Thank you for taking the time to answer this questionnaire. We understand your comments and they will be shared with the the management team to make sure they are taken into consideration for further improvements. Mama Loves you! <3

Perfect location.

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

Fabulous location, we were so happy to have our base where it was. The medium sized room seemed very small! Not much room to get dressed for two people and there was a lack of storage such as cupboards and drawers for personal belongings. Beds were lovely and comfortable, however I would recommend the large room for a little more space (or a longer stay such as ours) as there was only enough room for a bed. Would have been nice to have coffee / water available in room or via room service. I was surprised that you had to go to the bar to order drinks in the morning. Shower and other facilities were amazing! Spotlessly clean. Thank you

Dear Grace, On behalf of the entire team, thank you for taking the time to answers this questionnaire, following to your recent visit to Mama Shelter Lisboa. We are please to know that you enjoyed a great experience and your comments will be taken into consideration for further improvement of our services! Mama Loves You and she can't wait to welcome you back very soon! <3

Fun Family Trip

Customer review rating 5.0/5

Pascal Families - Confirmed reviews ALL

Fun place, well design, confortable room, geat food & drinks

Dear Pascal, Thank you very much! Mama Loves You! <3

Very Promising Hotel

Customer review rating 3.5/5

Joshua S. Families - Confirmed reviews ALL

Check-in was just shy of a circus. The day we checked-in there seemed to corporate event (Mama Shelter employees) that created a nightmare with people checking out late and rooms not being cleaned. We arrived to check-in a bit after the time that normal check-in began and we were told that our room wasn't ready. We had quite a bit of work gear and stuff for our 2 year old daughter. Instead of leaving hotel, we decided to go the restaurant as we were told there was a Sunday brunch happening. We went for brunch but weren't warned before hand that there were only 15 minutes left. So it turned into an all-you-can-eat...for 15 minutes. The restaurant itself is nice and the staff is really friendly. The front desk staff was nice as well, but definitely shook from the wave of people at the hotel. The lack of acknowledgement of our ALL status was weird too. We were told that the welcome drink was the bottled water in the room. That's the first for us. Normally, a bottle of water is a complimentary and welcome drink vouchers are given on top of that so it can be enjoyed in the bar. The room was fantastic. The bed was super comfy. We liked the TV package. We're not big TV watchers but it was cool to have movies available. It was odd that a nice, new, hipster hotel didn't have USD outlets in the room. That's a mistake or oversight. There were generally long lines at the reception whenever we went there. Check-out actually went faster than we thought since I wanted to burn points. Normally it takes longer than the receptionist panics, but the guy checking me out didn't and was able to handle it relatively quickly. Would I stay again? Yes. I think 3 months in to being open there are still kinks to be worked out.

Dear Joshua, On behalf of the entire team, thank you for taking the time to answers this questionnaire, following to your recent visit to Mama Shelter Lisboa. We are please to know that you enjoyed a good experience and we guarantee your comments will be taken into consideration for a further improvement of our services. Mama Loves You and she can't wait to welcome you back very soon! <3

A experience to repeat

Customer review rating 5.0/5

Jesus M. S. Couples - Confirmed reviews ALL

We were travelling for the first time to Lisbon and the experience was amazing despite of the weather. The room (Mama Medium) was top and the bed so comfy that I could rest much better than the last months in my own bed. The bar and restaurant are always full of ambience with high quality products. Last but not least, we want to thank Gina for her kindness and her passion. She is the type of receptionnist every hotel should have.

Dear Jesus Munoz S., On behalf of the entire team, thank you for taking the time to answers this questionnaire, following to your recent visit to Mama Shelter Lisboa. We are please to know that you enjoyed a great experience! Mama Loves You and she can't wait to welcome you back very soon! <3

Will come back with pleasure

Customer review rating 4.5/5

Franck S. Couples - Confirmed reviews ALL

-Standard rooms are small but fully equipped with all necessary for an excellent stay. -Benefited from an upgrade that we deeply appreciated. -Staff very professional which made everything possible (room change because we did not like the first one, late check out not charged as the house keeping lady and the reception woke us up too early). - Very well located, 100 m from Rato metro station and 10 mns by walk from the first animated area full of restaurants and bars.

Dear Franck, Wow! Thank you for this amazing comment! Mama will share your feedback with the team who will most definitely be very pleased! Mama Loves You and she can't wait to welcome you back very soon! <3

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