Hotel Naru Seoul - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.9/5 1,020 reviews

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Description

Hotel extras

  • Collaboration with local artists to bring a vision of contemporary Seoul

  • Five restaurants and bar offering a variety of gastronomic experiences

  • Infinity Pool with stunning Han River view

  • The unparalleled Han River and Seoul's signature skyline view

  • Sustainably built and biophilic interior design for restorative tranquility

Our accommodation(s)

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Hotel location

Hotel Naru Seoul - MGallery Collection

8 Mapodaero, Mapogu
04176 SEOUL
South Korea

GPS:37.53715, 126.94399

Hotel services

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On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,020 reviews

Customer review rating 4.5/5

Hyeongmin K. Friends - Confirmed reviews ALL

Great facility and good food & beverages. More staff training required regarding Accor+ discount at The Pool. Manual discount was applied afterwards by the Bar Voisin staff who was very attentive and friendly.

Dear Mr.Hyeongmin K., Thank you very much for choosing Hotel Naru Seoul – MGallery and for sharing your valuable feedback with us. We are pleased to hear that you enjoyed our facilities as well as the food and beverages offered during your visit. At the same time, we sincerely apologize for the inconvenience regarding the Accor Plus discount at The Pool. We truly appreciate you bringing this matter to our attention. Your feedback has been shared with the relevant team, and we will continue to reinforce training to ensure a more seamless and consistent experience for our Accor Plus members in the future. We are also delighted to know that the issue was resolved through the attentive and friendly assistance provided by our colleague at Bar Voisin. We have confirmed that the staff member was Jenny, and we will be sure to share your kind compliments with her. We are certain that your recognition will serve as great encouragement and motivation for Jenny and our team to continue delivering thoughtful and attentive service. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery for an even more enjoyable experience in the future. Warm regards, Simon K. General Manager Hotel Naru Seoul – MGallery

Customer review rating 5.0/5

Elena A. Business - Confirmed reviews ALL

I enjoyed the hotel and it’s facilities. I suggest a room overlooking the Han river. The Voisin restaurant and bar are wonderful ! Wonderful infinity pool that is a must. The hotel stuff was great and made my stay comfortable.

Dear Elena A., Thank you very much for choosing Hotel Naru Seoul – MGallery and for sharing your wonderful review with us. We are delighted to hear that you enjoyed your stay and were able to make the most of our hotel facilities. It is especially rewarding to know that you appreciated the beautiful Han River views, our infinity pool, and your experience at Restaurant Voisin and Bar Voisin. We are also pleased to learn that our team contributed to making your stay comfortable and memorable. Providing warm hospitality and exceptional service is always our highest priority, and your kind words are truly encouraging to all of us. Thank you once again for your valuable feedback and recommendation. We sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery for another enjoyable and memorable stay in the future. Warm regards, Simon Kim General Manager Hotel Naru Seoul – MGallery

Customer review rating 4.5/5

David S. Business - Confirmed reviews ALL

A lovely stay over in Seoul. Easy airport limousine bus stop nearby. Beautiful rooms with river views.

Dear David S., Thank you very much for choosing Hotel Naru Seoul – MGallery and for sharing your wonderful review with us. We are delighted to hear that you had a lovely stay in Seoul and found the airport limousine bus stop conveniently located nearby. It is especially rewarding to know that you enjoyed our beautiful guest rooms and the stunning river views, which provide a unique sense of relaxation in the heart of the city. Providing our guests with a comfortable and memorable experience is our highest priority, and your kind words are a great source of encouragement for our team. Thank you once again for your valuable feedback. We sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery for another enjoyable and memorable stay in the future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Customer review rating 5.0/5

Jill B. Business - Confirmed reviews ALL

Greeted with good service and a nicely scented lobby, our room was very comfortable with great views of the River Han, and an excellent restaurant.

Dear Jill B., Thank you very much for choosing Hotel Naru Seoul – MGallery and for taking the time to share your thoughtful feedback with us. We are truly delighted to hear that your stay began on a positive note with a warm welcome and the pleasant fragrance of our lobby. It is always our intention to create a welcoming atmosphere from the very first moment guests arrive, and we are glad this made a good impression on you. We are also very pleased that you found your room comfortable and were able to enjoy the beautiful views of the Han River. The river scenery is one of the highlights of our hotel, and it is wonderful to know it contributed to a more memorable and relaxing stay. Thank you once again for your valuable comments. We sincerely look forward to welcoming you back to Hotel Naru Seoul – MGallery for another enjoyable and memorable stay in the future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Customer review rating 0.5/5

Yasushi M. Families - Confirmed reviews ALL

They put away my swimsuit along with the bath towel. They found it later, but they didn't offer a proper apology.

Dear Yasushi M., Thank you very much for sharing your feedback with us, and please accept our sincerest apologies for the inconvenience and distress caused during your stay. We are truly sorry that your swimsuit was mistakenly collected together with the bath towel. Although we are relieved that the item was eventually found, we deeply regret that the situation occurred in the first place. More importantly, we sincerely apologize that our response afterward did not convey the level of care, empathy, and genuine apology that you deserved as our valued guest. We fully understand how upsetting and uncomfortable this experience must have been, and we are very sorry for the frustration and disappointment caused. Your feedback has been carefully shared with the relevant team to ensure greater attention is given to guest belongings and to reinforce the importance of responding with professionalism and sincere hospitality in such situations. Please accept our heartfelt apologies once again. We truly value your feedback, and we hope to have the opportunity to restore your confidence in us with a much better experience in the future. Warm regards, Hotel Naru Seoul – MGallery General Manager Simon Kim

Other web-users rate our hotel

  • 378 reviews 8.9/10 Location
  • 799 reviews 9.1/10 Room
  • 721 reviews 9/10 Service
  • 236 reviews 9.2/10 Cleanliness
  • 216 reviews 9.2/10 Vibe
  • 215 reviews 9.4/10 Breakfast
  • 195 reviews 8.5/10 Food
  • 138 reviews 8/10 Pool

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