Dear Guest, Thank you for sharing your candid feedback regarding your recent stay at Mondrian Seoul Itaewon. We are truly sorry that your experience fell far short of your expectations, particularly after reserving a premium suite. We understand your frustration regarding our swimming pool fee policy, and we regret that this detracted from the overall value of your stay. Your feedback regarding facility access and package inclusions has been shared with our management team for careful review. We also take note of your impressions concerning our lobby decor and ambiance. We continuously strive to balance bold, creative design with refined aesthetics, and we value your perspective on this space. Most importantly, we take your comments regarding the check-out experience with the utmost seriousness. Offering a gift in exchange for a specific review score goes against our principles of authentic guest engagement and transparent feedback. We have addressed this matter directly with our Front Office management to ensure such practices are stopped immediately and that feedback is always collected ethically and organically. We appreciate your straightforward comments, which serve as an important reminder to maintain integrity and high standards across all areas of our operations. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you very much for your continued loyalty to Mondrian Seoul Itaewon and for taking the time to share such a heartwarming review. We are truly delighted to hear that, in addition to our ideal location and amenities, Yuna at the reception made this stay particularly special for you. Knowing that her daily welcoming care, along with the support of our entire team, helped make this visit stand out above all your other hotel stays in Seoul brings us immense joy and pride. Your lovely compliments will be gladly shared with Yuna and the team as a wonderful source of encouragement. Our team remains dedicated to ensuring that every return visit is just as memorable and seamless. We eagerly look forward to welcoming you back on your next trip to Seoul. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for sharing your feedback with Mondrian Seoul Itaewon. We sincerely regret to hear that your recent stay did not meet your expectations regarding our service and room layout. While standard Classic-tier accommodations and Accor membership benefits operate under specific guidelines—which unfortunately do not include complimentary daily fruit or welcome amenities—we deeply value your comments on our ambassador services. We are actively reinforcing our training and encouraging our concierge and front-of-house teams to ensure a warmer, more attentive escort service upon arrival and departure. We appreciate your candid insights and hope to have the opportunity to provide you with an improved experience in the future. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay at Mondrian Seoul Itaewon. Please accept our sincerest apologies for the extreme disappointment and frustration you experienced while attempting to enjoy our afternoon tea service. We are deeply troubled to hear about the discourteous and unprofessional behavior of our staff member, including the lack of a proper greeting and the dismissive attitude displayed during your visit. Furthermore, the inconsistency regarding operating hours, the failure to clearly communicate reservation requirements on your first visit, and turning you away despite arriving with sufficient preparation time are completely unacceptable and do not reflect the standards of hospitality we aim to provide. We take your feedback regarding management oversight very seriously and deeply regret that you were left feeling unheard. This matter has been escalated to our Food & Beverage leadership team. Immediate corrective action and intensive customer service retraining are being conducted with the team member involved, as well as across the entire department. We are also reviewing all digital and printed materials to ensure accurate service hours and reservation policies are transparently communicated. We deeply regret failing to meet your expectations during your stay and sincerely apologize for the inconvenience and discomfort caused. Warm regards, Mondrian Seoul Itaewon

고객님께, 저희 호텔을 찾아주시고 소중한 평점과 함께 구체적인 피드백을 남겨주셔서 진심으로 감사합니다. 다양한 F&B 옵션과 직원들의 응대에 만족하셨다니 기쁘게 생각합니다. 다만, 지적해 주신 샤워실 배수 문제로 인해 불편을 드려 송구합니다. 남겨주신 의견을 바탕으로 해당 객실의 설비를 즉시 점검하여 개선 조치를 취하도록 하겠습니다. 소중한 의견을 통해 더 나은 서비스를 만들어가는 몬드리안 서울 이태원이 되겠습니다. 감사합니다. 몬드리안 서울 이태원

Dear Guest, Thank you so much for your wonderful and detailed review! We are thrilled to hear that you enjoyed our prime location and the unique, vibrant atmosphere of our hotel. While our rooms are designed to be cozy and compact, we are glad you found the layout efficient and well-suited for your stay. It is also fantastic to hear that you loved our buffet and our bar areas! Thank you once again for sharing your experience. We look forward to welcoming you back soon for another stylish and memorable stay with us! Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for sharing your feedback with us. We completely understand how valuable and sentimental a wedding ring is, and we deeply regret the distress this situation has caused you. As previously communicated, our team immediately and thoroughly reviewed our Lost & Found records and House Keeping department upon your inquiry. However, despite our best efforts to locate the item during and after your stay, we were unfortunately unable to find it. We truly sympathize with your disappointment and wish we could have delivered a more favorable outcome. Please be assured that your feedback is being taken seriously as we continuously monitor our housekeeping and lost-and-found procedures. Thank you for bringing this to our attention. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Hello from Mondrian Seoul Itaewon! Thank you so much for your wonderful review. We are thrilled to hear that you found your room clean and comfortable, and we truly appreciate your kind compliments regarding our service. Your positive feedback means a great deal to our entire team and motivates us to continue delivering exceptional experiences. We look forward to welcoming you back for another wonderful stay soon! Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for taking the time to share your feedback with us. While we are glad to hear that your stay was generally fine, we are truly sorry that you were disappointed with the size and comfort of the room, as well as the open layout of the bathroom. We understand how important space and privacy are when traveling with two people, and we regret that our room design did not fully meet your expectations. Additionally, we are sorry to hear that your experience booking through American Express did not match the high standards you have experienced with other partner properties. We take your comments seriously and will share them with our team to ensure better communication regarding our room layouts. We appreciate your valuable feedback and hope to have the opportunity to provide you with a much more comfortable experience in the future. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Greetings from Mondrian Seoul Itaewon. Thank you for choosing to stay with us and for taking the time to share your detailed and candid feedback as a valued Accor member. We are thrilled to hear that you admired our impressive architecture, fantastic interior design, and found your room to be impeccably clean and equipped with exceptionally comfortable beds. It is also wonderful to know that our professional team delivered great service, and that your room upgrade and welcome amenity met your expectations. At the same time, we fully note your concerns regarding our location, which may not have suited your travel itinerary. We also acknowledge your comments that the breakfast could offer better value for its price and that the welcome drink fell below your expectations. We take these points seriously and will review our F&B offerings to ensure higher quality and value for our guests. While we are saddened to read that you have decided not to stay with us again, your feedback is invaluable in helping us improve. We wish you all the best in your future travels and thank you once again for your visit. Warm regards, Mondrian Seoul Itaewon

김주형님, 소중한 리뷰를 남겨주셔서 진심으로 감사드립니다. 귀하께서 저희 호텔에서의 경험을 긍정적으로 평가해 주신 점 매우 기쁩니다. 저희 직원들이 귀하의 기대에 부응할 수 있었던 것에 대해 고무적이며, 특히 체크인 과정에서의 경험이 만족스러웠다는 말씀에 감사드립니다. 귀하께서 언급하신 유지보수 문제로 인한 약간의 지연은 저희가 최선을 다해 해결하도록 노력하고 있으며, 직원들이 귀하와 가족을 위해 안전하고 편안한 경험을 제공할 수 있었던 것에 대해 매우 기쁘게 생각합니다. 또한, CLEO 레스토랑에서의 저녁 식사가 귀하의 기대에 부응하였다는 소식도 매우 반갑습니다. 저희 Mondrian Seoul Itaewon은 고객님의 소중한 피드백을 통해 더욱 발전할 수 있도록 항상 노력하고 있습니다. 앞으로도 많은 사랑과 관심 부탁드리며, 다시 한 번 귀하의 방문을 기다리고 있겠습니다. 감사합니다. 몬드리안 서울 이태원

고객님께, 귀하의 소중한 리뷰에 감사드립니다. 저희 호텔의 규정은 모든 고객님께 쾌적하고 안전한 숙박 경험을 제공하기 위한 것입니다. 이러한 규정이 불편하게 느껴지셨다면 진심으로 사과드립니다. 귀하의 의견은 저희 서비스 개선에 소중한 참고자료가 됩니다. 앞으로도 더욱 나은 경험을 제공하기 위해 노력하겠습니다. 감사합니다. 몬드리안 서울 이태원