Mondrian Seoul Itaewon 5 stars

Customer review rating (ALL Rating) 4.5/5 2,282 reviews

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Description

Hotel extras

  • The utmost 5-star hotel experience in Seoul, Itaewon

  • Authentic, creative Mediterranean cuisine

  • Sophisticated signature drinks

  • Mondrian Seoul Itaewon is perfect for families with free kids' breakfast and stay!

  • Mondrian Seoul Itaewon is pet-friendly!

Our accommodation(s)

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Hotel location

Mondrian Seoul Itaewon

23 Jangmun Ro, Yongsan Gu
04392 SEOUL
South Korea

GPS:37.52845, 126.99309

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,282 reviews

Customer review rating 5.0/5

Shumeiko D. Business - Confirmed reviews ALL

Everything was good!

Dear Shumeiko D., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed your time at our hotel and that everything met your expectations. Your satisfaction is our priority, and we look forward to welcoming you back soon. Best Regards, Mondrian Seoul Itaewon

Customer review rating 4.0/5

Jiyun M. Solo - Confirmed reviews ALL

Comfy and fast service but needs improvement for booking process

Dear Jiyun M., Thank you for your kind words regarding the comfort and service at Mondrian Seoul Itaewon. At the same time, we sincerely regret that certain aspects did not fully meet your expectations. Your comments are truly valuable to us, and we will carefully review them with the team to ensure improvements are made. Best Regards, Mondrian Seoul Itaewon

Customer review rating 3.5/5

Rick S. Couples - Confirmed reviews ALL

Didnt get the Welcome Drink which was accessable in the App but got it denied when we wanted to use it

Dear Rick S. Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and disappointment regarding the welcome drink benefit during your stay. We understand how frustrating it must have been to see the benefit available in the application but then be unable to redeem it. To help us further review and improve this experience, we would greatly appreciate it if you could share more details regarding the overall process and your experience when attempting to use the welcome drink benefit. We will carefully review the matter with the relevant departments to better understand the situation and work on improvements moving forward. Thank you once again for your valuable feedback, and we truly appreciate your understanding. Best Regards, Mondrian Seoul Itaewon

Customer review rating 1.5/5

Dieter S. Business - Confirmed reviews ALL

I like the location, but I have made bad experience with the service level. I have back problems and the mattress in the hotel is very hard. That is why I have my own mattress which my staff is normally bringing to the hotel before I arrive. Mondrian is the only hotel world wide which rejects to put the mattress into my bed. „We do not offer this service“ One time they put in my bed, but only on top of the duvet cover. The breakfast offers a good variety, but I miss items such as cold cuts and cheese. That is, of course, just my personal preference and not really something I can complain about. I have been visiting Seoul for 20 years, but no other hotel during that time has given off such a cold overall atmosphere as the Mondrian Seoul Itaewon.

Dear Dieter S., Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Seoul Itaewon. While we are pleased to hear that you appreciated our location, we sincerely regret that other aspects of your experience did not meet your expectations. Please accept our apologies for the inconvenience caused regarding the bedding arrangement and for the disappointment with the breakfast experience. We are especially sorry to learn that the service and overall atmosphere did not feel as warm and welcoming as intended. Providing attentive and comfortable hospitality is very important to us, and your comments have been shared with the relevant teams for careful review and improvement. Your feedback is truly valuable as it helps us identify areas where we can enhance the guest experience. We appreciate your honesty and hope to have the opportunity to welcome you again for a more enjoyable stay in the future. Best Regards, Mondrian Seoul Itaewon

Customer review rating 5.0/5

Ramsden M. Couples - Confirmed reviews ALL

From start to finish a very comfortable stay at the Mondrian Itaewon. Swift check in. Very good sized, quiet and comfortable room. Great cocktails at the bar on floor 1. Good to have the coffee shop on floor 1 too. A perfect base to explore Itaewon and beyond in Seoul. All staff we met very professional and thank you for speaking English so very well.

Dear Mr. Ramsden, Thank you for your kind feedback regarding your recent stay at Mondrian Seoul Itaewon. We are delighted to hear that you enjoyed a comfortable experience from check-in to your accommodations. It is gratifying to know that our staff's professionalism and language skills made a positive impression. We appreciate your compliments about our bar and coffee shop, which are designed to enhance our guests' stay. Your review reinforces our commitment to providing excellent service and a welcoming environment. Best Regards, Mondrian Seoul Itaewon

Other web-users rate our hotel

  • 805 reviews 7.8/10 Location
  • 1,267 reviews 6.4/10 Room
  • 1,314 reviews 8.3/10 Service
  • 13 reviews 7.3/10 WiFi
  • 762 reviews 7.6/10 Amenities
  • 701 reviews 8.9/10 Vibe
  • 562 reviews 4.3/10 Comfort
  • 421 reviews 7.2/10 Cleanliness

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