Mondrian Seoul Itaewon 5 stars

Customer review rating (ALL Rating) 4.4/5 1,936 reviews

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23 Jangmun Ro, Yongsan Gu, 04392 SEOUL, South Korea

Description

Hotel extras

  • The utmost 5-star hotel experience in Seoul, Itaewon

  • Authentic, creative Mediterranean cuisine

  • Sophisticated signature drinks

  • Mondrian Seoul Itaewon is pet-friendly!

Our accommodation(s)

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Hotel location

Mondrian Seoul Itaewon

23 Jangmun Ro, Yongsan Gu
04392 SEOUL
South Korea

GPS:37.52845, 126.99309

Telephone
Fax +82 82220762199

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,936 reviews

TripAdvisor Rating  4.5/5  423 reviews

Certificate of excellence 2024

Well located and excellent designer hotel

Customer review rating 5.0/5

M.y. Solo - Confirmed reviews ALL

Everything was perfect, from breakfast to the sauna. Good room decoration. Quiet.

Dear Marianna Y., Thank you for your delightful feedback regarding your recent stay at Mondrian Seoul Itaewon. We are thrilled to hear that you appreciated our prime location, the quality of our breakfast, and the serene atmosphere of our designer hotel. Your kind words about the room decoration and the sauna are truly appreciated. We look forward to welcoming you back for another exceptional experience. Warm regards, Min Lee Duty Manager

Well located, good facilities, but few need to improve

Customer review rating 3.5/5

Alvin S. Families - Confirmed reviews ALL

First thing, the ambience at the hotel was amazing. The staff also very welcoming and serve good hospitality, buat there are few point are quite disappointing. The first thing is, we order corner suite but it almost like the regular one room, nothing special and none of the facilities are made exclusively for suite room (executive lounge or exclusive reservation desk exclusively for accor member/suite room, that usually accor 5 star did). Secondly, the amenities on our room its not represent korea at all. I expecting there's some welcoming amenities that represent korea, as i visit few accor hotel in other countries, they give us snack/ traditional cake that represent their country. Not macarons. Third, the aircon/heater doesnt works well, its too cold on the midnight even we set it into the warmest degrees. Fourth, the most disappointing is, at the page of reservation that mention our room (corner suite) is including 3 cocktail at rumpus room, but when we there, the staff said it was miss information at the page. So we didn't have complimentary cocktail, but they give us 1 highball as compliment. It make us need to spend at rooftop bar on our own expenses. And last, we are trying to redeem the welcome drink on 13 December when we are checking out, but the bar staff only give us option that only canned softdrink can be redeemed, due to they have event on the day. So i just redeem 1 can of sprite, that a shame.

Dear Alvin S., Thank you for taking the time to share your feedback regarding your recent stay at Mondrian Seoul Itaewon. We appreciate your kind words about our location and the hospitality extended by our staff. It is always gratifying to hear that our guests find our ambiance welcoming. I sincerely apologize for the shortcomings you experienced during your visit. Your concerns regarding the corner suite are duly noted. We strive to provide unique experiences for our suite guests, and I regret that we did not meet your expectations in this regard. I appreciate your insight about the amenities, and I will ensure that your suggestions regarding the incorporation of local elements are discussed with our team. Regarding the air conditioning issue, I understand how uncomfortable it can be, and I apologize for any inconvenience this caused you during your stay. Our maintenance team continuously works to ensure that all systems are functioning optimally, and your feedback will assist in enhancing our services. I am truly sorry for the confusion about the complimentary cocktails and the welcome drink. We aim to provide clarity in our offerings, and I regret that this was not your experience. It is our goal to ensure all guests feel valued and well-informed about our amenities. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future, where we can provide an improved experience. Warm regards, Min Lee Duty Manager

Staff made the experience!

Customer review rating 5.0/5

Isaac H. Couples - Confirmed reviews ALL

Forgot a piece of luggage in the trunk of the taxi from the airport. The staff went above and beyond to recover my lost possessions and return them to me. Incredible service and will absolutely visit again during my next trip to Seoul!

Dear Isaac H. Thank you very much for participating in the Mondrian Seoul Itaewon usage history survey. It's always nice to receive positive reviews from customers. Especially,your compliments about our staff's service make us happy. We'll educate staff not to lower the service Quality . Your feedback will be shared with all team members and will be a great support in boosting the morale of all employees as they strive to continuously provide a high level of service. Thank you once again for your valuable feedback. We look forward to the opportunity to welcome you back to Mondrian Seoul Itaewon in the future. Warm regards, Min Lee Duty Managerall

Nice decorated

Customer review rating 3.5/5

Kurtulus A. Solo - Confirmed reviews ALL

Hotel was nice decorated inside. Hotel stuffs were friendly.

Dear Kurtulus A., Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words regarding our interior decor and the friendliness of our staff. It is always our aim to create a welcoming environment for our guests. Your thoughts are important to us, and we hope to welcome you back in the future for an even more delightful experience. Warm regards, Min Lee Duty Manager

Great stay

Customer review rating 4.5/5

Rose Solo - Confirmed reviews ALL

I wanted to treat myself for 11 nights in Seoul at the end of 3 months travelling and am very glad I chose The Mondrian - it was perfect - lovely room, helpful staff, fabulous gym and pool, and the Prestige bar was chef’s kiss good.

Dear Rose S., Thank you for your delightful feedback regarding your recent stay at Mondrian Seoul Itaewon. We are thrilled to hear that you enjoyed your lovely room, the helpfulness of our staff, and our fabulous gym and pool facilities. It is also wonderful to know that you appreciated the experience at the Prestige bar. We hope to welcome you back for another perfect stay in the future. Warm regards, Min Lee Duty Manager

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Other web-users rate our hotel

  • 684 reviews 8/10 Location
  • 1,105 reviews 6.5/10 Room
  • 1,044 reviews 8.3/10 Service
  • 619 reviews 8/10 Amenities
  • 564 reviews 9.1/10 Vibe
  • 478 reviews 4.5/10 Comfort
  • 351 reviews 7.5/10 Cleanliness
  • 268 reviews 7.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.