Dear Guest, Thank you for choosing Mondrian Seoul Itaewon and for taking the time to share your wonderful review. We are delighted to hear that you had a comfortable and enjoyable stay with us during your short trip. It is fantastic to know that you appreciated our well-designed rooms and found the bed so comfortable. We are also thrilled that our polite and helpful staff, along with our excellent gym, indoor pool, and breakfast offerings, all contributed to a positive experience. We will continue to do our best to provide everything our guests need for a perfect and relaxing getaway. We truly look forward to welcoming you back for another fantastic stay in the near future. Warm regards, Mondrian Seoul Itaewon

Dear Mr. R., Thank you for taking the time to share your detailed feedback following your recent business trip. I sincerely apologize that your experience at our hotel fell so far below your expectations and our usual standards. I am deeply concerned and extremely sorry to read about the incident during breakfast, where your bag was moved and your laptop was stepped on by our staff. This is completely unacceptable, and please accept our most sincere apologies for this careless behavior and any resulting damage or frustration. We are taking this matter very seriously and are currently conducting a thorough investigation with our Food & Beverage team to ensure this never happens again. Furthermore, I regret that you found our booking process unclear and felt that the room did not provide good value for its size and price. Please also be assured that your comments regarding the housekeeping standards, the mediocre breakfast selection, and the poor WiFi connection in the restaurant have been immediately shared with our department heads for serious review and improvement. We completely understand your frustration and deeply regret the inconveniences you faced. If you would like to discuss the incident regarding your laptop further, please do not hesitate to contact us directly. We truly appreciate your feedback, as it is crucial in helping us improve, and we hope to have the opportunity to regain your trust in the future. Sincerely, Mondrian Seoul Itaewon

Dear Guest, Thank you for choosing Mondrian Seoul Itaewon and for taking the time to share your wonderful review. We are delighted to hear that you had a comfortable and pleasant stay overall. It is especially rewarding to know that you were highly impressed by our spacious and well-designed gym and swimming pool. Your comment that you would use them every day if you could is the greatest compliment our team could ask for! We will continue to maintain our facilities in perfect condition so that you can enjoy another fantastic experience whenever you return. We look forward to welcoming you back to Mondrian Seoul Itaewon soon. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you so much for your wonderful review! We are absolutely thrilled to hear that you had a "Great stay" and found our hotel to be amazing. We are especially grateful for your kind words regarding our General Manager. I will be sure to personally share your feedback, and they will be delighted to know that their assistance in arranging your stay contributed to such a memorable experience for you. It was a true pleasure having you with us. We truly appreciate your choosing Mondrian Seoul Itaewon and look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you so much for choosing Mondrian Seoul Itaewon and for sharing your wonderful 90-point review! We are thrilled to hear that you thoroughly enjoyed your time with us, especially our vibrant lobby atmosphere, stylish bar, and diverse culinary offerings. Curating dynamic dining destinations and an energetic social ambiance is at the heart of the Mondrian experience, and it is wonderful to know our restaurants resonated so well with you. Most importantly, your kind words regarding our team’s helpful and accommodating service mean the world to us. Ensuring every guest feels genuinely cared for is our utmost priority, and your compliments have been proudly shared with our entire team. Whenever your travels bring you back to Itaewon for great food, drinks, and relaxation, we look forward to welcoming you back for another fantastic stay. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you so much for choosing Mondrian Seoul Itaewon for your staycation and for sharing your wonderful review! As long-time residents of Seoul, having our property stand out as a memorable local getaway means the world to us. We are thrilled to hear that our energetic culinary scene and comprehensive fitness facilities hit the mark for your lifestyle. Whether fueling up on culinary delights or maintaining high-energy training routines, we strive to offer an invigorating space tailored for passionate food lovers and fitness enthusiasts alike. Whenever you need another urban escape to recharge, work out, and dine in style, we look forward to welcoming you back. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you so much for choosing Mondrian Seoul Itaewon and for sharing your candid review. We are thrilled to hear that you enjoyed our vibrant location for exploring Itaewon, appreciated our hotel's design, made good use of our spacious fitness facilities, and received warm, attentive hospitality from our team. However, we sincerely apologize for the inconvenience and frustration you experienced during check-out regarding the charge for unconsumed items. Ensuring a smooth and accurate departure is a fundamental standard, and we regret that this billing discrepancy disrupted an otherwise great stay. We have shared this matter with our Front Desk and Housekeeping teams to reinforce our room inventory verification procedures and prevent similar errors moving forward. We are deeply grateful for your generous words and your intention to return. We look forward to welcoming you back for a seamless and flawless experience from arrival to departure. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for sharing your candid feedback regarding your recent stay at Mondrian Seoul Itaewon. We are truly sorry that your experience fell far short of your expectations, particularly after reserving a premium suite. We understand your frustration regarding our swimming pool fee policy, and we regret that this detracted from the overall value of your stay. Your feedback regarding facility access and package inclusions has been shared with our management team for careful review. We also take note of your impressions concerning our lobby decor and ambiance. We continuously strive to balance bold, creative design with refined aesthetics, and we value your perspective on this space. Most importantly, we take your comments regarding the check-out experience with the utmost seriousness. Offering a gift in exchange for a specific review score goes against our principles of authentic guest engagement and transparent feedback. We have addressed this matter directly with our Front Office management to ensure such practices are stopped immediately and that feedback is always collected ethically and organically. We appreciate your straightforward comments, which serve as an important reminder to maintain integrity and high standards across all areas of our operations. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you very much for your continued loyalty to Mondrian Seoul Itaewon and for taking the time to share such a heartwarming review. We are truly delighted to hear that, in addition to our ideal location and amenities, Yuna at the reception made this stay particularly special for you. Knowing that her daily welcoming care, along with the support of our entire team, helped make this visit stand out above all your other hotel stays in Seoul brings us immense joy and pride. Your lovely compliments will be gladly shared with Yuna and the team as a wonderful source of encouragement. Our team remains dedicated to ensuring that every return visit is just as memorable and seamless. We eagerly look forward to welcoming you back on your next trip to Seoul. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for sharing your feedback with Mondrian Seoul Itaewon. We sincerely regret to hear that your recent stay did not meet your expectations regarding our service and room layout. While standard Classic-tier accommodations and Accor membership benefits operate under specific guidelines—which unfortunately do not include complimentary daily fruit or welcome amenities—we deeply value your comments on our ambassador services. We are actively reinforcing our training and encouraging our concierge and front-of-house teams to ensure a warmer, more attentive escort service upon arrival and departure. We appreciate your candid insights and hope to have the opportunity to provide you with an improved experience in the future. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for taking the time to share your feedback with us regarding your recent stay at Mondrian Seoul Itaewon. Please accept our sincerest apologies for the extreme disappointment and frustration you experienced while attempting to enjoy our afternoon tea service. We are deeply troubled to hear about the discourteous and unprofessional behavior of our staff member, including the lack of a proper greeting and the dismissive attitude displayed during your visit. Furthermore, the inconsistency regarding operating hours, the failure to clearly communicate reservation requirements on your first visit, and turning you away despite arriving with sufficient preparation time are completely unacceptable and do not reflect the standards of hospitality we aim to provide. We take your feedback regarding management oversight very seriously and deeply regret that you were left feeling unheard. This matter has been escalated to our Food & Beverage leadership team. Immediate corrective action and intensive customer service retraining are being conducted with the team member involved, as well as across the entire department. We are also reviewing all digital and printed materials to ensure accurate service hours and reservation policies are transparently communicated. We deeply regret failing to meet your expectations during your stay and sincerely apologize for the inconvenience and discomfort caused. Warm regards, Mondrian Seoul Itaewon

고객님께, 저희 호텔을 찾아주시고 소중한 평점과 함께 구체적인 피드백을 남겨주셔서 진심으로 감사합니다. 다양한 F&B 옵션과 직원들의 응대에 만족하셨다니 기쁘게 생각합니다. 다만, 지적해 주신 샤워실 배수 문제로 인해 불편을 드려 송구합니다. 남겨주신 의견을 바탕으로 해당 객실의 설비를 즉시 점검하여 개선 조치를 취하도록 하겠습니다. 소중한 의견을 통해 더 나은 서비스를 만들어가는 몬드리안 서울 이태원이 되겠습니다. 감사합니다. 몬드리안 서울 이태원

Dear Guest, Thank you so much for your wonderful and detailed review! We are thrilled to hear that you enjoyed our prime location and the unique, vibrant atmosphere of our hotel. While our rooms are designed to be cozy and compact, we are glad you found the layout efficient and well-suited for your stay. It is also fantastic to hear that you loved our buffet and our bar areas! Thank you once again for sharing your experience. We look forward to welcoming you back soon for another stylish and memorable stay with us! Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for sharing your feedback with us. We completely understand how valuable and sentimental a wedding ring is, and we deeply regret the distress this situation has caused you. As previously communicated, our team immediately and thoroughly reviewed our Lost & Found records and House Keeping department upon your inquiry. However, despite our best efforts to locate the item during and after your stay, we were unfortunately unable to find it. We truly sympathize with your disappointment and wish we could have delivered a more favorable outcome. Please be assured that your feedback is being taken seriously as we continuously monitor our housekeeping and lost-and-found procedures. Thank you for bringing this to our attention. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Hello from Mondrian Seoul Itaewon! Thank you so much for your wonderful review. We are thrilled to hear that you found your room clean and comfortable, and we truly appreciate your kind compliments regarding our service. Your positive feedback means a great deal to our entire team and motivates us to continue delivering exceptional experiences. We look forward to welcoming you back for another wonderful stay soon! Warm regards, Mondrian Seoul Itaewon

Dear Guest, Thank you for taking the time to share your feedback with us. While we are glad to hear that your stay was generally fine, we are truly sorry that you were disappointed with the size and comfort of the room, as well as the open layout of the bathroom. We understand how important space and privacy are when traveling with two people, and we regret that our room design did not fully meet your expectations. Additionally, we are sorry to hear that your experience booking through American Express did not match the high standards you have experienced with other partner properties. We take your comments seriously and will share them with our team to ensure better communication regarding our room layouts. We appreciate your valuable feedback and hope to have the opportunity to provide you with a much more comfortable experience in the future. Warm regards, Mondrian Seoul Itaewon

Dear Guest, Greetings from Mondrian Seoul Itaewon. Thank you for choosing to stay with us and for taking the time to share your detailed and candid feedback as a valued Accor member. We are thrilled to hear that you admired our impressive architecture, fantastic interior design, and found your room to be impeccably clean and equipped with exceptionally comfortable beds. It is also wonderful to know that our professional team delivered great service, and that your room upgrade and welcome amenity met your expectations. At the same time, we fully note your concerns regarding our location, which may not have suited your travel itinerary. We also acknowledge your comments that the breakfast could offer better value for its price and that the welcome drink fell below your expectations. We take these points seriously and will review our F&B offerings to ensure higher quality and value for our guests. While we are saddened to read that you have decided not to stay with us again, your feedback is invaluable in helping us improve. We wish you all the best in your future travels and thank you once again for your visit. Warm regards, Mondrian Seoul Itaewon