Mercure Dunkerque Centre Gare 4 stars

Customer review rating (ALL Rating) 4.8/5 680 reviews

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Description

Hotel extras

  • A stone's throw from Dunkirk's shops and downtown area

  • A foodbar with local specialties for sharing

  • Paid private parking lot

  • Free fitness center

  • A bright conference space with views of the port

Our accommodation(s)

Hotel location

Mercure Dunkerque Centre Gare

81 Rue Florence Arthaud
59140 DUNKERQUE
France

GPS:51.033828, 2.369146

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD BAR

Welcome to our Foodbar. With a relaxed atmosphere, dishes to share and Dunkirk specialties-it's a fun and friendly place to be.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  680 reviews

Amazing Staff

Customer review rating 4.0/5

Business T. Business - Confirmed reviews ALL

Overall, it was a very pleasant stay. The rooms are a bit basic but nice, and the hotel is very convenient for the station. I have to be honest: the small plates of food were very poor. The fries and calamari had clearly been reheated in the microwave, making them soggy and not pleasant. The staff, though, are amazing, very friendly, and extremely helpful. They are the main reason I'd choose this hotel over the Radisson when I stay again.

Less than expected

Customer review rating 2.0/5

Cyrine Couples - Confirmed reviews ALL

The staff were very friendly and welcoming. Location is convenient for walking, bus or driving to city center and beach. Breakfast was disappointing for a 4 stars. The products (ie croissants and crepes) were not fresh and clearly reheated. The cleanliness of the bathroom as well as the breakfast area were not to the expected level with sticky floor that you could hear at every step. Some spoons on the table were also dirty. Overall should have been much better considering the price and the number of stars.

Dear CYRINE S., Thank you for taking the time to tell us about your experience at the Mercure Dunkerque Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We did have an issue with our desinfectant product that made our floor sticky, sorry about that. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lise Ducrocq

Well located and brand new

Customer review rating 4.5/5

Remy S. Business - Confirmed reviews ALL

Warm welcome, clean room and bathroom!

Helpful team

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Jannick was very helpful at check in

Dear A K., We very much appreciate your comments regarding your stay at the Mercure Dunkerque Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lise

Good stay

Customer review rating 4.5/5

John M. Families - Confirmed reviews ALL

Hotel was clean, well equiped, lovely room and view. Payment a little confusing with the 'deposit'. Staff helpful with the carpark, all good.

Dear JOHN M., We very much appreciate your comments regarding your stay at the Mercure Dunkerque Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. Sorry if the deposit item was a bit confusing, Sincerely, Lise Ducrocq General Manager

Other web-users rate our hotel

  • 244 reviews 9.2/10 Location
  • 349 reviews 8.3/10 Room
  • 425 reviews 9.6/10 Service
  • 6 reviews 7/10 WiFi
  • 204 reviews 9.7/10 Breakfast
  • 168 reviews 9.8/10 Vibe
  • 154 reviews 8/10 Comfort
  • 122 reviews 9.2/10 Cleanliness

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