Mercure Dunkerque Centre Gare 4 stars

Customer review rating (ALL Rating) 4.8/5 748 reviews

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Mercure Dunkerque Centre Gare - Image 1
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81 Rue Florence Arthaud, 59140 DUNKERQUE, France

Description

Hotel extras

  • A stone's throw from Dunkirk's shops and downtown area

  • A foodbar with local specialties for sharing

  • Paid private parking lot

  • Free fitness center

  • A bright conference space with views of the port

Our accommodation(s)

Hotel location

Mercure Dunkerque Centre Gare

81 Rue Florence Arthaud
59140 DUNKERQUE
France

GPS:51.033828, 2.369146

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

FOOD BAR

Welcome to our Foodbar. With a relaxed atmosphere, dishes to share and Dunkirk specialties-it's a fun and friendly place to be.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  748 reviews

Great staff very freindly

Customer review rating 5.0/5

Dave H. Families - Confirmed reviews ALL

Excellent hotel very freindly staff and helpful the receptionist spoke very good English week recommended

Dear DAVID h., We very much appreciate your comments regarding your stay ! Thanks for mentionning the warm welcome you had ! Maybe it was Ophélie or Clarysse ? Both worked on that day ! Sincerely, Lise General Manager

Nice location and friendly staff

Customer review rating 4.0/5

Sukchai Business - Confirmed reviews ALL

I have a good stay and great breakfast.

Dear SUKCHAI S., We very much appreciate your comments regarding your stay at the Mercure Dunkerque Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lise

Great hotel

Customer review rating 5.0/5

Sylvie Friends - Confirmed reviews ALL

Staff were all very friendly and super helpful. Hotel and room very clean

Dear SYLVIE O., We very much appreciate your comments regarding your stay at the Mercure Dunkerque Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lise Ducrocq

Well located, comfy room

Customer review rating 4.5/5

Laura Families - Confirmed reviews ALL

We loved this hotel, our family room was big and made up with 2 extra beds. The room was comfy & well equipped with fab views of the marina even from the bathroom! Loved the animal made out of the towels that was waiting for us on the bed. Easy car parking directly opposite the hotel. Walking distance to restaurants.

Dear LAURA H., We very much appreciate your comments regarding your stay at the Mercure Dunkerque Centre Gare. I am so happy you appreciate the little attentions give my the team ! Sincerely, Lise Ducrocq General Manager

Stressed Hotelier

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

We've stayed a few times at this hotel now and the staff have always been fantastic. However, on this occasion the guy on the front desk, Jannick, seemed to be doing everything and was extremely stressed which wasn't a relaxing way to arrive. He was very rude about the parking (we've never had to pre-book previously and there is nowhere on the Accor App that says you need to pre-book) and then progressed to ask me if I was going to complain about him whilst I was checking in!!! The room was great, lots of space and clean as always and the rest of the stay was good with being able to charge the car in the car park which was brilliant. We will be back but only if he is not working that day!

Dear DAVID R., I couldn't be more sorry about what you are telling me & I regret so much that all my team is suffering because of one person. You are definitelety right, our guest should not feel any stress while staying with us. Please, believe that this is an exceptional incident and not our normal way to welcome our guests. About the car park, we do have only 15 spots and it is easier to guarantee a spot if you book it but it is not at all mandatory. We strive to provide a superior service experience for every customer. If you are coming back to Dunkirk, please contact me directrly : HB… Sincerely,

Other web-users rate our hotel

  • 281 reviews 9.2/10 Location
  • 393 reviews 8.2/10 Room
  • 479 reviews 9.4/10 Service
  • 8 reviews 5.5/10 WiFi
  • 242 reviews 9.5/10 Breakfast
  • 180 reviews 9.9/10 Vibe
  • 142 reviews 8.9/10 Cleanliness
  • 24 reviews 8.9/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.