ibis Styles Bethune Bruay Hotel 3 stars

Customer review rating 4.2/5 2,608 reviews

ibis Styles Bethune Bruay
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Room 1

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Children's age

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Hotel extras

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Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • LILLE-LESQUIN AIRPORTPaying
  • Reception open 24 hours a day
Catering
  • Breakfast included in the price
  • 1 bar(s)
Leisure and activities
  • Golf (Nearby)
Business services
  • 1 meeting room(s)
  • Copy/print service available

Hotel location

ibis Styles Bethune Bruay

Parc de la Porte Nord
rue des Freres Lumiere
62700
bruay la buissiere
france

Tel: +33321011111

Fax: (+33)3/21573511

Check-in from 12h00

Check out up to 12h00

  • By plane

    LILLE-LESQUIN AIRPORT At 61km / 38 miles - Shuttle paying

  • By train

    BETHUNE At 7km / 4 miles

GPS :50.494924, 2.581255

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk

Standard Room with two single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Business Desk
Rooms

Our restaurants and bars

BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
ibis Styles Bethune Bruay

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

2,608 reviews

tripadvisor

TripAdvisor Rating 4.0/5

460 reviews

Ceiling Collapsed

Customer review rating 4.2/5

Gary W. Families - 17/08/2020 Confirmed reviews ALL

The ceiling collapsed in the middle of the night, the room was like an oven because the air conditioning was so weak (not helped by the leak that led to the ceiling collapse), then at 6am (after a disturbed sleep) was awakened by at least 30 gendarmes loading up their van outside our room, smoking, laughing and talking loudly. Brilliant.

Poor arrangements for late arrival

Customer review rating 4.2/5

Helen T. Families - 13/08/2020 Confirmed reviews ALL

Upon arrival no one answered our call at the gate for quite a while. When they did eventually arrive they were not apologetic at making us wait despite us having three very tired children after a long drive. Nothing wrong with the room or breakfast though, once we got into it!

A good stay

Customer review rating 4.2/5

Richard Families - 13/08/2020 Confirmed reviews ALL

Check in was efficient as usual and the organisation of breakfast was good.

No air conditioning in the middle of August

Customer review rating 4.2/5

Anonymous Families - 13/08/2020 Confirmed reviews ALL

This review would have quite different if the air conditioning had been working but one in our room we were greeted by a noise coming from the ceiling. Reception knew already what the problem was and turned the air con off and said no other (family) rooms were available. It is frustrating that they let the room out knowing there was a fundamental problem. Result was broken sleep during the night when had to drive 800km the following day. Otherwise the hotel is in a good spot in a commercial/leisure area with many restaurants around and not far off the A26. Breakfast was not cooked but good enough. The rooms were tired with dirty grout and sealant in the bathroom. Worth noting for families that the double bed is sort of separate from the other two single beds by a partition wall but no door giving some privacy. Overall it's a shame really that we were not comfortable and we would not take the risk of coming there again.

Disastrous stay - nobody there to let us in, had to move on

Customer review rating 4.2/5

Trevor J. Families - 10/08/2020 Confirmed reviews ALL

I arrived at exactly midnight having checked in online before midday on 6/08, and having clearly indicated that I would be arriving around midnight. There was no one at the reception desk, no answer from the telephone number given, and I could only gain entry to the gated car park when another guest let me in. I then spent half an hour telephoning +33 3 21 01 11 11 without any answer, while my wife and small child waited in the car. Realising that we would not be able to stay in Bethune, I then telephoned the Ibis hotel in Arras, which was kind enough to offer us a room. However, I was of course charged for my stay there independently. It goes without saying that I expect an explanation, a full refund and an apology.

Good place for stop over

Customer review rating 4.2/5

Anonymous Couples - 08/08/2020 Confirmed reviews ALL

Reception staff friendly, room nice

Usual pleasant experience

Customer review rating 4.2/5

Irishboy Couples - 02/08/2020 Confirmed reviews ALL

Straightforward check in, clean, easily arranged breakfast despite covid Breakfast available as ordered. Secure parking

Well located

Customer review rating 4.2/5

Esther Families - 02/08/2020 Confirmed reviews ALL

Very good apart from breakfast was not ready at the time advertised.

New Carpets Required

Customer review rating 4.2/5

John H. Solo - 01/08/2020 Confirmed reviews ALL

Very helpful manager checked me in - nothing wrong with room - comfortable bed but carpets in room and public areas look threadbare. Breakfast very acceptable.

having to complete again as obviously previous survey never reached you

Customer review rating 4.2/5

H. Couples - 27/07/2020 Confirmed reviews ALL

Unwelcome receptionist not interested in guests arriving. Insisted on speaking to us in poor English as I was attempting to talk to her in French. She did not make clear the situation regarding breakfast. Gave us a key to a room that I would certainly not put any person into, as it was dirty. The carpet was a disgrace to the IBIS chain. I could go on, but wish to mention that not even the soap dispenser above the basin had any contents, the towels were fit for what not drying oneself following a shower.

Poor

Customer review rating 4.2/5

Ibis S. Couples - 23/07/2020 Confirmed reviews ALL

Grubby and poor value for the price paid

lack of awareness of distance by other guests

Customer review rating 4.2/5

Anonymous Couples - 21/07/2020 Confirmed reviews ALL

Until now our lives have been almost constant travel. I usually stay in hotels some 300 days of the year. This was our first hotel stay after being locked down in UK for 4 months. Staff helpful, room OK. The problem was the lack of distancing awareness by the other guests. Despite the notices two people tried to enter the lift when I was already in it. On arrival at the breakfast room I immediately left as there was inadequate space between people.

Efficient and reassuring

Customer review rating 4.2/5

Gareth E. Families - 12/07/2020 Confirmed reviews ALL

Our one night stay at the Ibis Styles was easy and efficient. The reception was prepared in advance and everything was clearly explained. The room was good and the the breakfast well organised.

Extremely accommodating in difficult circumstances

Customer review rating 4.2/5

Anonymous Families - 23/03/2020 Confirmed reviews ALL

We use this particular hotel at Bethune regularly each year. This year it was difficult due to Corona Virus lock down and we needed to change dates at last minute as well as a late arrival The staff were extremely helpful and accommodating.

Great stay

Customer review rating 4.2/5

Tony H. Couples - 11/03/2020 Confirmed reviews ALL

Excellent and efficient reception and welcome. Clean, if small, room, with very comfortable bed. Pets very welcome throughout the hotel. Good breakfast with freshly squeezed orange juice.

A little off the beaten track, but a very good stay

Customer review rating 4.2/5

Notley_lad Business - 11/03/2020 Confirmed reviews ALL

Parking was OK - although not huge. Check in was smooth and easy. Good beer in the bar. Bedroom was nice and well decorated. Bathroom was a little tired and disappointing, but clean and plenty of hot water. Breakfast was a good continental option. Check out was fine too. Generally a good stay - just let down slightly by the bathroom.

booking easy and efficient

Customer review rating 4.2/5

Malcolm Couples - 09/03/2020 Confirmed reviews ALL

Easy to book, good admin, room has all you need with good bed/pillows. Room cold however and we had no hot water ion the morning so cold shower. Breakfast OK saved by good bread!

Great stop over

Customer review rating 4.2/5

Andrea Friends - 01/03/2020 Confirmed reviews ALL

Super location, great service and a clean and tidy hotel. Perfect for a stop over from our way back to England.

Dear ANDREA G., We very much appreciate your comments regarding your stay at the ibis Styles Béthune Bruay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orane and Ibis Styles Bethune Bruay Team

Not up to usual standards

Customer review rating 4.2/5

W. Families - 27/02/2020 Confirmed reviews ALL

Bathrooms really had a bad smell. Great breakfast Really difficult to speak to an advisor to book. Wanted family room

Dear EMMA W., Thank you for taking the time to tell us about your experience at the ibis Styles Béthune Bruay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About your reservation, we had no information that you want a family room. Don't hesitate to call the hotel directly so that we can properly meet your needs. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orane
Customer review rating 4.2/5

Anonymous Couples - 27/02/2020 Confirmed reviews ALL

very pleasant & helpful staff,

Dear NEIL M., We very much appreciate your comments regarding your stay at the ibis Styles Béthune Bruay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Orane

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