Cher Monsieur, Nous vous remercions d'avoir partagé vos retours concernant votre récent séjour. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement pratique et que vous avez apprécié le parking sécurisé. Nous prenons en compte vos remarques sur l'état de la chambre et nous les considérerons pour de futures améliorations. Cordialement, ibis Styles Béthune Bruay

Dear Sir, Thank you for taking the time to share your experience with us. We are sincerely sorry that your stay was affected by the condition of the room, particularly regarding the bed, the unpleasant smell, and the worn carpets. These issues do not reflect the level of comfort and quality we strive to provide our guests, and we take your comments very seriously. We are, however, pleased to hear that you appreciated the size of the room and the friendliness of our receptionist. We are sorry to hear about your experience with our security guard and will make sure your feedback is shared with the team. Your feedback is valuable to us and will help us identify the areas where improvements are most needed. We hope to have the opportunity to provide you with a much better experience should you choose to stay with us again. Léanie and Ibis Styles Béthune Bruay Team

Sir, Thank you for your feedback. We are sorry for the discomfort you experienced due to the heat during your stay. We are currently facing a general air conditioning failure, although we strive to provide a pleasant environment by making fans and air conditioners available upon request. Please do not hesitate to contact us so that we can discuss and find a solution very quickly. Remaining entirely at your disposal. Léanie and the Ibis Styles Béthune Bruay team

Dear Mr M., Thank you for taking the time to share your feedback. We are sincerely sorry that your stay was so uncomfortable, particularly as you had enjoyed previous stays with us. We fully understand your disappointment at only being informed of the air-conditioning issue upon arrival, especially during a period of high temperatures. We also regret that keeping the window open was not a suitable alternative due to the traffic noise and unpleasant drain smell. We understand that this significantly affected your ability to rest. Please accept our sincere apologies for this disappointing experience. Your comments have been shared with our team so that we can improve how we communicate such issues to our guests and address the other points you raised. We hope we will have the opportunity to welcome you again and restore your confidence in our hotel. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear Mr H., Thank you for taking the time to share your feedback following your stay. We are pleased to hear that you found our hotel to be a good-value option for an overnight stopover. We are however sorry that the air conditioning was not working during your stay, and we apologize for the inconvenience this may have caused. We appreciate your feedback and hope to have the pleasure of welcoming you again on a future journey. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear MR F., Thank you for taking the time to share your feedback. We are sincerely sorry for the disappointment caused by the air conditioning not working during your stay. We fully understand your frustration, especially as you would have appreciated being informed before your arrival so that you could have considered alternative accommodation. Please accept our apologies for the inconvenience. Your feedback is important to us and has been shared with our team so that we can improve our communication with guests when such issues occur. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear Mr F., Thank you for taking the time to share such detailed feedback following your stay. We are pleased to hear that you appreciated our convenient location and, in particular, the helpfulness and efficiency of our receptionist. We are glad that, despite your late arrival, our team was able to assist you quickly. We are however sincerely sorry for the discomfort caused by the excessive heat in your room and the fact that the air conditioning was not working. We fully understand how unpleasant this must have been, especially after a long journey. We also regret that our breakfast did not meet your expectations. While we are pleased that you enjoyed the cold meats and cheese, we are sorry about the quality of the bread and the lack of orange juice. Your comments have been shared with the team responsible for breakfast. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear Mr K., Thank you for taking the time to share your feedback following your stay. We are sorry that you found the room uncomfortably warm and that the air-conditioning controls were not operational. We understand your frustration, particularly as the fan provided limited relief in such conditions. Your comments have been shared with our maintenance team so that the equipment can be checked and the necessary improvements made. We hope to have the pleasure of welcoming you again under more comfortable conditions. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear Mme T., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed our convenient location, the variety of our breakfast, the friendliness of our team, the comfort of the beds, and the quality of the shower. It is wonderful to know that we provided a pleasant stopover during your journey. We also appreciate your comment regarding the room décor. We understand your observation, and your feedback has been shared with our team as we continue working on improving our facilities. We hope to have the pleasure of welcoming you again on your next trip. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear Mr v., Thank you for taking the time to share your feedback following your stay with us. We are pleased that you appreciated our convenient location. However, we are truly sorry for the inconvenience caused by the air conditioning failure during the heatwave. We understand how uncomfortable this must have been and sincerely apologize for the impact it had on your stay. We also take note of your comments regarding the breakfast area. Your feedback is valuable and has been shared with our team as we continue to improve our facilities and services. We hope to have the opportunity to welcome you again and provide you with a more comfortable experience. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Bonjour Mr Milington, Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour. Nous sommes ravis que vous ayez apprécié notre emplacement, le petit-déjeuner buffet ainsi que l’accueil de notre équipe. Vos compliments nous font très plaisir. Nous sommes toutefois désolés pour le désagrément causé par l’absence de climatisation lors de votre séjour. Nous comprenons que cela ait pu affecter votre confort et vous prions de nous en excuser. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement dans de meilleures conditions. Cordialement, Audrey et l’équipe Ibis Styles Béthune Bruay

Bonjour , Nous vous remercions d’avoir pris le temps de partager votre retour suite à votre séjour. Nous sommes sincèrement désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Nous regrettons que le confort de la literie, l’absence de climatisation ainsi que l’état général de l’établissement aient terni votre séjour. Vos remarques sont prises très au sérieux et seront transmises à nos équipes afin de poursuivre nos actions d’amélioration. Nous vous remercions toutefois d’avoir souligné la propreté de l’hôtel, sa situation ainsi que la présence de notre parking sécurisé. Nous espérons avoir l’opportunité de vous accueillir à nouveau et de vous offrir une expérience plus satisfaisante. Cordialement, Audrey et l’équipe Ibis Styles Béthune Bruay

Dear Mr H., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you found our hotel comfortable and appreciated our parking facilities. It is always a pleasure to know that we provided a convenient stopover during your journey. We hope to have the pleasure of welcoming you again on your next trip. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay