hello Mr Rendall, thank you for taking the time to share your detailed feedback. We sincerely apologize for the inconvenience caused by the air conditioning not being operational during your stay. We fully understand your disappointment, especially as this was an important factor in your decision to book with us. We also regret that the breakfast did not meet your expectations and that you experienced issues with the EV chargers. We are taking your comments seriously and will share them with the relevant teams so that these points can be addressed. We are also pleased to hear that you found our receptionist delightful, and we will be sure to pass on your kind words. We are sorry that your overall experience did not meet your expectations and hope we will have the opportunity to provide you with a more enjoyable stay in the future. Audrey and ibis team

Dear Guest, Thank you for taking the time to share your feedback and for your rating of 60/100. We are pleased to hear that you appreciated our convenient location and found our staff helpful and welcoming. We are sorry, however, that the absence of tea and coffee making facilities in your room was a disappointment. While we do not currently provide these facilities in the bedrooms, complimentary tea and coffee are available at reception for our guests. We hope to have the pleasure of welcoming you back and providing you with an improved experience. Kind regards, Audrey and the Ibis Styles Béthune Bruay Team

Dear Guest, Thank you very much for this excellent rating! We are delighted to know that you enjoyed your stay with us. The whole team is pleased to have contributed to a pleasant experience and we hope to have the pleasure of welcoming you back again very soon. Kind regards, Audrey and the Ibis Styles Béthune Bruay Team

Dear Guest, Thank you very much for your wonderful feedback and for your excellent rating of 90/100! We are delighted to hear that you had a very pleasant long weekend with us and that our team made you feel so welcome. We are especially pleased that our English-speaking staff made your stay easier and more comfortable. It is also great to know that our location was perfect for your needs. We truly hope to have the pleasure of welcoming you back for another stay in the future! Kind regards, Audrey and the Ibis Styles Béthune Bruay Team

Hello, Thank you so much for your loyalty and for taking the time to share such a lovely review! We are delighted to hear that our location, services and parking helped make your weekend and your participation in the commemorations more enjoyable. It is always a pleasure to welcome you, and we are so happy to know that you are already planning to return! See you again soon! Audrey and the Ibis Styles Béthune Bruay Team

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to hear that you appreciated our secure car park, the size of your room, the comfort of our beds, and especially the friendliness and helpfulness of our team. We are, however, sorry to learn that certain aspects of your stay did not fully meet your expectations, particularly regarding the condition and smell of the carpets and the breakfast selection. Please rest assured that your comments have been noted and will be taken into consideration. We sincerely hope to have the opportunity to welcome you again and provide you with an improved experience. Kind regards, Audrey and the Ibis Styles Béthune Bruay Team

Dear Guest, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our ideal location, our friendly team, and the breakfast. We are also pleased that you found your room comfortable and well suited to your stay. We hope to have the pleasure of welcoming you back again soon! Kind regards, Audrey and the Ibis Styles Béthune Bruay Team

Cher Monsieur, Nous vous remercions d'avoir partagé vos retours concernant votre récent séjour. Nous sommes ravis d'apprendre que vous avez trouvé notre emplacement pratique et que vous avez apprécié le parking sécurisé. Nous prenons en compte vos remarques sur l'état de la chambre et nous les considérerons pour de futures améliorations. Cordialement, ibis Styles Béthune Bruay

Dear Sir, Thank you for taking the time to share your experience with us. We are sincerely sorry that your stay was affected by the condition of the room, particularly regarding the bed, the unpleasant smell, and the worn carpets. These issues do not reflect the level of comfort and quality we strive to provide our guests, and we take your comments very seriously. We are, however, pleased to hear that you appreciated the size of the room and the friendliness of our receptionist. We are sorry to hear about your experience with our security guard and will make sure your feedback is shared with the team. Your feedback is valuable to us and will help us identify the areas where improvements are most needed. We hope to have the opportunity to provide you with a much better experience should you choose to stay with us again. Léanie and Ibis Styles Béthune Bruay Team

Sir, Thank you for your feedback. We are sorry for the discomfort you experienced due to the heat during your stay. We are currently facing a general air conditioning failure, although we strive to provide a pleasant environment by making fans and air conditioners available upon request. Please do not hesitate to contact us so that we can discuss and find a solution very quickly. Remaining entirely at your disposal. Léanie and the Ibis Styles Béthune Bruay team

Dear Mr M., Thank you for taking the time to share your feedback. We are sincerely sorry that your stay was so uncomfortable, particularly as you had enjoyed previous stays with us. We fully understand your disappointment at only being informed of the air-conditioning issue upon arrival, especially during a period of high temperatures. We also regret that keeping the window open was not a suitable alternative due to the traffic noise and unpleasant drain smell. We understand that this significantly affected your ability to rest. Please accept our sincere apologies for this disappointing experience. Your comments have been shared with our team so that we can improve how we communicate such issues to our guests and address the other points you raised. We hope we will have the opportunity to welcome you again and restore your confidence in our hotel. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear Mr H., Thank you for taking the time to share your feedback following your stay. We are pleased to hear that you found our hotel to be a good-value option for an overnight stopover. We are however sorry that the air conditioning was not working during your stay, and we apologize for the inconvenience this may have caused. We appreciate your feedback and hope to have the pleasure of welcoming you again on a future journey. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear MR F., Thank you for taking the time to share your feedback. We are sincerely sorry for the disappointment caused by the air conditioning not working during your stay. We fully understand your frustration, especially as you would have appreciated being informed before your arrival so that you could have considered alternative accommodation. Please accept our apologies for the inconvenience. Your feedback is important to us and has been shared with our team so that we can improve our communication with guests when such issues occur. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Dear Mr F., Thank you for taking the time to share such detailed feedback following your stay. We are pleased to hear that you appreciated our convenient location and, in particular, the helpfulness and efficiency of our receptionist. We are glad that, despite your late arrival, our team was able to assist you quickly. We are however sincerely sorry for the discomfort caused by the excessive heat in your room and the fact that the air conditioning was not working. We fully understand how unpleasant this must have been, especially after a long journey. We also regret that our breakfast did not meet your expectations. While we are pleased that you enjoyed the cold meats and cheese, we are sorry about the quality of the bread and the lack of orange juice. Your comments have been shared with the team responsible for breakfast. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay