ibis Styles Bethune Bruay 3 stars

Customer review rating (ALL Rating) 4.0/5 652 reviews

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ibis Styles Bethune Bruay - Image 1
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Parc de la Porte Nord, rue des Freres Lumiere, 62700 BRUAY LA BUISSIERE, France

Description

Hotel extras

  • Gourmet and varied buffet breakfast included

  • Rooms equipped with "Sweet Bed" bedding by ibis Styles

  • Friendly bar for unwinding in the evening and snack service available 24/7

  • Free, secure private parking + 24-hour reception for a personalized service

  • Available meeting room; ideal for working in a quiet environment.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

ibis Styles Bethune Bruay

Parc de la Porte Nord, rue des Freres Lumiere
62700 BRUAY LA BUISSIERE
France

GPS:50.494924, 2.581255

Telephone
Fax +33 3 21 57 35 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Non contractual photo

Open from 11am to 1am. Located between the breakfast room and the reception desk, come and enjoy a cold drink on our comfortable sofas and armchairs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  652 reviews

Customer review rating 1.0/5

Nicholas M. Families - Confirmed reviews ALL

Dear Mr M., Thank you for taking the time to share your feedback. We are sincerely sorry that your stay was so uncomfortable, particularly as you had enjoyed previous stays with us. We fully understand your disappointment at only being informed of the air-conditioning issue upon arrival, especially during a period of high temperatures. We also regret that keeping the window open was not a suitable alternative due to the traffic noise and unpleasant drain smell. We understand that this significantly affected your ability to rest. Please accept our sincere apologies for this disappointing experience. Your comments have been shared with our team so that we can improve how we communicate such issues to our guests and address the other points you raised. We hope we will have the opportunity to welcome you again and restore your confidence in our hotel. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Customer review rating 4.0/5

Richard H. Couples - Confirmed reviews ALL

Dear Mr H., Thank you for taking the time to share your feedback following your stay. We are pleased to hear that you found our hotel to be a good-value option for an overnight stopover. We are however sorry that the air conditioning was not working during your stay, and we apologize for the inconvenience this may have caused. We appreciate your feedback and hope to have the pleasure of welcoming you again on a future journey. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Customer review rating 2.0/5

Wendy F. Friends - Confirmed reviews ALL

Dear MR F., Thank you for taking the time to share your feedback. We are sincerely sorry for the disappointment caused by the air conditioning not working during your stay. We fully understand your frustration, especially as you would have appreciated being informed before your arrival so that you could have considered alternative accommodation. Please accept our apologies for the inconvenience. Your feedback is important to us and has been shared with our team so that we can improve our communication with guests when such issues occur. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Customer review rating 2.0/5

Oscar F. Families - Confirmed reviews ALL

Dear Mr F., Thank you for taking the time to share such detailed feedback following your stay. We are pleased to hear that you appreciated our convenient location and, in particular, the helpfulness and efficiency of our receptionist. We are glad that, despite your late arrival, our team was able to assist you quickly. We are however sincerely sorry for the discomfort caused by the excessive heat in your room and the fact that the air conditioning was not working. We fully understand how unpleasant this must have been, especially after a long journey. We also regret that our breakfast did not meet your expectations. While we are pleased that you enjoyed the cold meats and cheese, we are sorry about the quality of the bread and the lack of orange juice. Your comments have been shared with the team responsible for breakfast. Please accept our sincere apologies for these inconveniences. We hope to have the opportunity to welcome you again under better conditions. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Customer review rating 3.5/5

Nigel K. Solo - Confirmed reviews ALL

Dear Mr K., Thank you for taking the time to share your feedback following your stay. We are sorry that you found the room uncomfortably warm and that the air-conditioning controls were not operational. We understand your frustration, particularly as the fan provided limited relief in such conditions. Your comments have been shared with our maintenance team so that the equipment can be checked and the necessary improvements made. We hope to have the pleasure of welcoming you again under more comfortable conditions. Kind regards, Audrey and the team at Ibis Styles Béthune Bruay

Other web-users rate our hotel

  • 283 reviews 9.2/10 Location
  • 611 reviews 4.6/10 Room
  • 414 reviews 8.9/10 Service
  • 5 reviews 3.5/10 WiFi
  • 357 reviews 4.5/10 Comfort
  • 354 reviews 7.7/10 Breakfast
  • 247 reviews 4.8/10 Cleanliness
  • 99 reviews 2.5/10 Vibe

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