ibis Styles Bethune Bruay 3 stars

Customer review rating (ALL Rating) 4.1/5 653 reviews

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ibis Styles Bethune Bruay - Image 1
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Parc de la Porte Nord, rue des Freres Lumiere, 62700 BRUAY LA BUISSIERE, France

Description

Hotel extras

  • Gourmet and varied buffet breakfast included

  • Rooms equipped with "Sweet Bed" bedding by ibis Styles

  • Friendly bar for unwinding in the evening and snack service available 24/7

  • Free, secure private parking + 24-hour reception for a personalized service

  • Available meeting room; ideal for working in a quiet environment.

Our accommodation(s)

Hotel location

ibis Styles Bethune Bruay

Parc de la Porte Nord, rue des Freres Lumiere
62700 BRUAY LA BUISSIERE
France

GPS:50.494924, 2.581255

Telephone
Fax +33 3 21 57 35 11

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Non contractual photo

Open from 11am to 1am. Located between the breakfast room and the reception desk, come and enjoy a cold drink on our comfortable sofas and armchairs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  653 reviews

Customer review rating 3.5/5

Virginie D. Couples - Confirmed reviews ALL

Correct

Bonjour Mme D., Nous vous remercions d’avoir pris le temps de partager votre avis. Nous sommes ravis que votre séjour d’étape ait été correct et espérons avoir le plaisir de vous accueillir à nouveau lors d’un prochain passage. Cordialement, Audrey et l’équipe Ibis Styles Béthune Bruay

Customer review rating 3.5/5

Reshma A. Families - Confirmed reviews ALL

Just for one night. The reception was very friendly and welcoming. Overall cleanliness was acceptable, but on closer inspection it could be improved. For example, the toilet flush button hadn’t been cleaned properly for some time and had noticeable dust buildup in between. That said, this may be in line with what you might expect from an Ibis hotel.

Hello Mr A. , Thank you for taking the time to share your feedback following your stay. We are pleased to hear that you appreciated the warm and friendly welcome from our team. Your kind words will be shared with them with great pleasure. However, we are sorry that certain cleanliness details did not fully meet your expectations. Your comment regarding the flush button has been noted and passed on to our housekeeping team so that we can reinforce our attention to these details. Thank you again for your feedback, which helps us continuously improve the quality of our services. We hope to have the pleasure of welcoming you again in the future. Kind regards, Audrey and the Ibis Styles Béthune Bruay team

Customer review rating 2.5/5

John M. H. Couples - Confirmed reviews ALL

Allocated room was for disabled - smoke smell, dirty and old carpet, horrible shower. Requested to change room and second room was ok - at least it was clean and bed ok but one pillow short. Breakfast was served early which was useful and was fine - coffee poor

Dear Guest, Thank you for taking the time to share your detailed feedback following your stay. We are truly sorry to hear about the difficulties you experienced upon arrival, particularly the waiting time at check-in and the condition of the initial room assigned to you. Please accept our sincere apologies for the inconvenience caused by the odor, cleanliness issues, and overall condition, which do not reflect the standards we aim to provide. We appreciate your patience in allowing us to move you to another room, although we regret that this second room did not fully meet your expectations either, notably regarding the missing pillow and certain amenities. Your comments regarding the need for renovation, especially in some of our rooms and bathrooms, as well as the removal of smoke odors, have been carefully noted and shared with our management team as part of our ongoing improvement plans. We are pleased to read that you found the breakfast convenient in terms of timing, though we also take note of your remark regarding the coffee. Thank you again for your valuable feedback, which helps us to improve. We sincerely hope to have the opportunity to welcome you back and provide you with a much better experience. Best regards, Magali and Ibis Styles Béthune Bruay team

Customer review rating 5.0/5

Vic S. Families - Confirmed reviews ALL

Staff are amazing = friendly and helpful. 5 stars breakfast - a lot of choice. Room very clean, bed so comfortable. Loved the top-up mattress - home now and going to buy one. Had a relaxing time at the bar - comfy chairs, plenty of alcoholic / no alcohol drinks available as well as sweet and savoury snacks. Great location and plenty to do ie bars, restaurants, bowling, cinema. Safe parking = gate closed overnight Only 1 thing to change going forward = refurbish the bathrooms ie walking showers instead of baths.

Dear Guest, Thank you very much for your wonderful review following your recent stay with us. We are delighted to read that you enjoyed our convenient location, the comfort and cleanliness of your room, as well as our breakfast selection. Your kind words about our team truly mean a lot to us — providing friendly and helpful service is at the heart of what we do. We are pleased that you had a relaxing time at the bar and appreciated the variety of drinks and snacks available. It’s also great to know that even the comfort of our bedding made such a positive impression on your stay! Thank you as well for sharing your constructive feedback regarding the bathrooms. We truly value your suggestion and will certainly take it into consideration as we continue to improve our facilities. We hope to have the pleasure of welcoming you back again soon. Kind regards, Magali and Ibis Styles Béthune Bruay team

Customer review rating 4.0/5

Juan A. Families - Confirmed reviews ALL

Comfortable, convenient stop over with easy parking. I would have been delighted if emails were more informative - for instance - dining . food options near by and opening times - breakfast times - also, suprrisingly for france, no red or white wine at the bar !

Hello, Thank you for your feedback and for your rating of 80. We are pleased to hear that you appreciated the hotel’s location, as well as the comfort of your stay and the convenience of our parking facilities. We also take good note of your suggestions regarding the information provided by email, particularly about nearby restaurants and breakfast hours. Your comments are very valuable and will help us improve the guest experience prior to arrival. Regarding the bar selection, we apologize for the absence you mentioned, which may indeed be surprising in France, and we will consider this point carefully to better meet our guests’ expectations. We look forward to welcoming you again on your next trip. Kind regards, The hotel team

Other web-users rate our hotel

  • 288 reviews 9.3/10 Location
  • 586 reviews 5.1/10 Room
  • 422 reviews 9.1/10 Service
  • 359 reviews 8.4/10 Breakfast
  • 235 reviews 5.2/10 Cleanliness
  • 97 reviews 8.8/10 Value
  • 91 reviews 3.9/10 Vibe
  • 5 reviews 10/10 Wellness Area

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