ibis Styles Bethune Bruay 3 stars

Customer review rating (ALL Rating) 4.1/5 903 reviews

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Description

Our accommodation(s)

Hotel location

ibis Styles Bethune Bruay

Parc de la Porte Nord, rue des Freres Lumiere
62700 BRUAY LA BUISSIERE
France

GPS:50.494924, 2.581255

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Non contractual photo

Open from 11am to 1am. Located between the breakfast room and the reception desk, come and enjoy a cold drink on our comfortable sofas and armchairs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  903 reviews

TripAdvisor Rating  4.0/5  522 reviews

Well located hotel

Customer review rating 3.5/5

Richard N. Couples - Confirmed reviews ALL

Another stay at this well located hotel close to the A26 and a good choice of restaurants. Again the air conditioning was not working and the reception staff appeared to accept this. This meant a warm night as the window could not be kept open due to traffic noise.

Dear RICHARD N., Thank you for sharing your experience with us. We appreciate your loyalty and feedback. We apologize for the inconvenience caused by the air conditioning issue during your recent stay. Rest assured, we have addressed this matter with our maintenance team to ensure it is resolved. Please feel free to reach out to us directly so we can discuss your stay further and make any necessary arrangements for your next visit. We value your patronage and hope to welcome you back soon for a more comfortable experience. Best regards, Orane and the team Ibis Styles Bethune Bruay

Friendly

Customer review rating 4.0/5

Susan Solo - Confirmed reviews ALL

Short stopover ideal for purpose

Dear SUSAN S., Thank you for your feedback! We're delighted to hear that your short stopover met your needs perfectly. Your satisfaction is our priority, and we appreciate your kind words about our friendly service. We look forward to welcoming you back whenever you're in the area. Best regards, Orane and the team Ibis Styles Bethune Bruay

Not the best Ibis Styles we’ve stayed in

Customer review rating 3.0/5

Carolyn E. Couples - Confirmed reviews ALL

Compared to the other Ibis Styles hotels we have stayed in, the room we had was small and rather cramped, with a very uncomfortable chair. There was no kettle in the room, and any hot drinks had to be made in the foyer. I need a kettle to fill my hot water bottle - needed for my arthritic back - but I wasn’t able to fill it, resulting in back ache which meant I slept badly. Sadly, we have already booked to stay here again on July 7th, after a very long drive on our journey home from another (much better) Ibis Styles hotel in Dijon Sud Vienne, so we will doubtless face the same problems as on June 21st.

Dear CAROLYN E., Thank you for sharing your comments with us. We are sorry that your recent stay did not meet your expectations. We regret any discomfort caused by the size of the room and the absence of a kettle. Your comments regarding chair comfort and availability of in-room amenities are duly noted, and we will review these aspects to ensure a more comfortable experience for our guests in the future. We understand the importance of having the necessary amenities, especially for health reasons, and we apologize for any inconvenience caused to your arthritic back. Please be assured that we will take steps to resolve this issue and offer you a more suitable solution during your next stay with us. The reception being available 24 hours a day and thanks to the telephone in the room, do not hesitate to ask us, we could have brought the kettle up for you to fill your hot water bottle without you having to go downstairs. We appreciate your loyalty and regret that your next stay may present similar challenges. If there is anything specific we can do to improve your experience on your next visit, please do not hesitate to contact us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in our services. Sincerely, Orane et l'équipe de l'Ibis Styles Béthune Bruay

Comfortable but with issues

Customer review rating 3.0/5

Charlotte Families - Confirmed reviews ALL

Staff were attentive but struggled with English a lot. Liked the lay out of the family room 302 but sink and bath drain very very slowly and the window o er the desk opens like a door so very dangerous for children! Air con also doesn’t work. Breakfast not catered for English in anyway either. If you advertise for English you should cater for them?

Dear CHARLOTTE C., Thank you for sharing your feedback with us. We appreciate your compliments regarding our attentive staff and the layout of our family room 302. However, we apologize for the issues you encountered during your stay. Regarding the language barrier, we sincerely apologize for any inconvenience caused. We understand the importance of clear communication and will work on improving our English language support to better assist all our guests. We are also sorry to hear about the maintenance issues with the sink and bath drainage, as well as the window in room 302. Safety is a top priority, and we will address these concerns immediately to ensure a safer environment for our guests, especially children. As for breakfast, we regret that our offerings did not meet your expectations. We will take your feedback into consideration as we strive to enhance our breakfast options to accommodate a wider range of preferences. Your feedback is invaluable to us, and we appreciate your understanding as we work to improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Warm regards,

No air con

Customer review rating 2.0/5

Anon Couples - Confirmed reviews ALL

We didn't have a pleasant stay because the air con wasn't working. It was hot in the room and we couldn't open the window because the nearby road was noisy and the bowling ally next door was also noisy. The breakfast was average.

Dear YVONNE R., Thank you for your feedback. We are sorry to hear that your stay was not pleasant due to faulty air conditioning and outside noise. We understand how frustrating these issues can be and apologize for any inconvenience this may have caused. We take your feedback very seriously and will make sure that the air conditioning is inspected and repaired. We will also look at options to improve the soundproofing of our buildings. Sincerely, Audrey

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Other web-users rate our hotel

  • 282 reviews 9/10 Location
  • 677 reviews 5.1/10 Room
  • 505 reviews 8.7/10 Service
  • 5 reviews 5/10 WiFi
  • 408 reviews 8/10 Breakfast
  • 405 reviews 4.7/10 Comfort
  • 274 reviews 5.5/10 Cleanliness
  • 91 reviews 9.1/10 Value

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