Mercure Cardiff North Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 306 reviews

Best price
guarantee
Mercure Cardiff North Hotel - Image 1
Mercure Cardiff North Hotel - Image 2
Mercure Cardiff North Hotel - Image 3
Mercure Cardiff North Hotel - Image 4
Circle Way East, Llanedeyrn, CF239XF CARDIFF, United Kingdom

Description

Hotel extras

  • On-site parking

  • Pet Friendly

  • Gym facilities

  • Meeting and function rooms

  • Bar area with sports channels available

Our accommodation(s)

Hotel location

Mercure Cardiff North Hotel

Circle Way East, Llanedeyrn
CF239XF CARDIFF
United Kingdom

GPS:51.508327, -3.147213

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Bay Restaurant

Tasty Modern European dishes in a Tiger Bay restaurant with all-day dining

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  306 reviews

TripAdvisor Rating  4.0/5  357 reviews

Great service

TripAdvisor rating 5.0/5

ST10AW TripAdvisor review

Great service from Mohammed Jan. Food was generally good, but avoid the sticky toffee pudding, worst I’ve ever had. Tasted more like chocolate cake, very disappointing.

Decent for a functional overnight stay

TripAdvisor rating 3.0/5

Rob-34567890 TripAdvisor review

It’s an ok hotel for an overnight stay - buts it’s not 4 star despite the claim. Seems unreasonable to charge £10 for parking for a hotel way out of town. Rooms clean and decent sized but basic with poor lighting and they really ought to heat the rooms before people check in - it takes quite a while to get them warmer and more welcoming. Pleasant bar downstairs.

Customer review rating 2.0/5

Jeremy H. Couples - Confirmed reviews ALL

We arrived to a rugby tour who were very loud & slamming doors We're told not to come down before 9h00 for breakfast as you were busy Booking said complimentary sparkling water NO water. Ordered extra pillows & tea bags. Pillows arrived at 22h30, but no extra tea bags. Breakfast was a disaster with having to wait for various dishes to come out the kitchen Overall it was not a pleasant experience at all

Dear Jeremy, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the noise disturbances caused by other guests, which impacted your comfort. We strive to maintain a peaceful environment and appreciate your understanding. I regret that the breakfast service did not meet your expectations, and I acknowledge the delays you experienced. Additionally, I apologize for the oversight regarding your requests for complimentary water and tea bags. Your comments are valuable, and they will help us improve our offerings in the future. Thank you once again for your feedback. Best regards, Atanas Mladenov, Front Office Manager

Customer review rating 2.0/5

Jonny H. Business - Confirmed reviews ALL

Firstly, the staff are very friendly and helpful. The area the hotel is in, is very very poor(rough). The restaurant at the hotel is always empty. Super loud if you have a room facing the M4. The breakfast was horrendous. Everything is cold.

Dear Jonny, While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards, Atanas Mladenov, Front Office Manager

Customer review rating 4.0/5

Mark P. Business - Confirmed reviews ALL

Staff worked really hard to keep an old hotel, working. The public areas are very nice, but the public toilets were often leaking/out of order, but the team tried to keep everything clean. The room was lovely, but dark. The rooms heating system packed up, but I was given a portable radiator which was OK for the size of the room. The window didnt really close properly, The room was clean with the cleaning team that was very friendly and overall good. The bathroom was clean but had black mould on the ceiling, which when reported was cleaned off, that morning. Overall the staff were great, but fighting the building which is old and past it's best, but acceptable for the price I paid.

Dear Mark p., Thank you for your thoughtful review regarding your recent stay at Mercure Cardiff North Hotel. We are pleased to know that you found our team to be hardworking and friendly, and that you appreciated the cleanliness of both your room and the public areas. We acknowledge your concerns regarding the maintenance issues you encountered, such as the public toilets and the heating system. Our staff strives to address concerns as promptly as possible, and we appreciate your understanding of the challenges presented by our historic building. Your feedback regarding the bathroom ceiling has been duly noted, and we will ensure that it is communicated to our maintenance team. We are glad that you found your room to be lovely, despite the issues with lighting and the window. Thank you for bringing these matters to our attention, as guest feedback is invaluable in helping us improve our services. We look forward to welcoming you back in the future. Best regards, Atanas Mladenov, Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 596 reviews 7.1/10 Location
  • 1,382 reviews 6.7/10 Room
  • 1,488 reviews 8.7/10 Service
  • 15 reviews 8.4/10 WiFi
  • 611 reviews 6.2/10 Cleanliness
  • 414 reviews 6.9/10 Breakfast
  • 297 reviews 5.6/10 Amenities
  • 36 reviews 2.9/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Cardiff

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.