Mercure Birmingham West Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 582 reviews

Mercure Birmingham West Hotel - Image 1
Mercure Birmingham West Hotel - Image 2
Mercure Birmingham West Hotel - Image 3
Mercure Birmingham West Hotel - Image 4

Description

Hotel extras

  • Modern restaurant and bar area with popular live sports channels

  • Leisure centre with pool, sauna, steam room and gym

  • Pet-friendly

  • Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles

  • Conference venue with 17 meeting rooms

Our accommodation(s)

Hotel location

Mercure Birmingham West Hotel

Birmingham Road
B70 6TU WEST BROMWICH
United Kingdom

GPS:52.513438, -1.976012

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT 1896

Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  582 reviews

Customer review rating 5.0/5

David A. Solo - Confirmed reviews ALL

I was very impressed with my staff - ideal location, clean and comfortable room, pleasant and helpful staff

Thank you for your perfect rating. I am delighted to hear you were impressed with your stay and that the location, cleanliness, comfort, and team all contributed positively to your experience. We really appreciate you taking the time to share your feedback and hope to welcome you back again soon.

Customer review rating 5.0/5

Roger M. Business - Confirmed reviews ALL

I had a wonderful stay, and one of the highlights was the excellent service in the restaurant. Evisa was especially warm, attentive, and professional throughout my meals. She made me feel genuinely welcome and went above and beyond to ensure everything was perfect. Her friendly attitude and outstanding customer care really enhanced my experience. Thank you, Evisa, for making my stay even more enjoyable!

Thank you for your wonderful feedback and perfect rating. I am delighted to hear you had such a great stay, and especially pleased that Evisa made your restaurant experience stand out with her warm, attentive, and professional service. I will make sure your kind words are shared with her directly. It is always great to hear when a team member helps turn a good stay into something memorable, and we really appreciate you taking the time to recognise that. We look forward to welcoming you back again.

Customer review rating 5.0/5

Jayne T. Couples - Confirmed reviews ALL

Pleasant staff, comfortable room, good breakfast. We'll definitely back.

Thank you for your perfect rating. I am really pleased to hear you had a comfortable stay and that our location worked well for your visit to The Hawthorns. It is also great to know you enjoyed the room, breakfast, and the service from the team. We look forward to welcoming you back again soon.

Customer review rating 3.5/5

Wasim H. Families - Confirmed reviews ALL

Breakfast very basic not many options also heating did not work after calling numerous times to fix and was ignored.

Thank you for taking the time to share your feedback. I am sorry to hear that your stay was affected by the issues with heating and that you did not feel your calls were properly responded to at the time. That is not the level of service we aim to provide. I am also disappointed to learn the breakfast selection felt limited during your visit. Your comments have been shared with the relevant teams to be reviewed and addressed.

Customer review rating 5.0/5

John H. Solo - Confirmed reviews ALL

all fine thanks

Thank you for your perfect rating. I am pleased to hear everything was to your satisfaction during your stay. We appreciate you taking the time to share your feedback and hope to welcome you back again soon.

Other web-users rate our hotel

  • 415 reviews 7.9/10 Location
  • 1,079 reviews 6.3/10 Room
  • 1,026 reviews 8.8/10 Service
  • 32 reviews 3.8/10 WiFi
  • 537 reviews 5.8/10 Cleanliness
  • 395 reviews 7.3/10 Breakfast
  • 281 reviews 6.1/10 Value
  • 250 reviews 4.2/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in West Bromwich