Hotel for travellers looking for local and authentic experiences
Mercure Birmingham West is ideally located in the heart of West Bromwich, making it perfect for both leisure and business stays. Less than 5 miles from Birmingham City Centre and close to West Bromwich Albion Football Club, the hotel offers easy access via the M5 for exploring the wider area. After a busy day, unwind in bright, spacious rooms and enjoy a drink or bite to eat. Please note, the hotel operates a fully cashless environment, with card and contactless payments only.
We have 17 versatile and recently renovated meeting rooms, ideal for meetings, conferences and events. All are equipped with new furniture and the latest ClickShare audio-visual technology. After hitting the gym, head to the sauna or steam room before taking a dip in our indoor pool.
The hotel is well located for both international and domestic travellers arriving into Birmingham Airport or those visiting the National Exhibition Centre (NEC). Warwick, Stratford-upon-Avon and Worcester are also within reach from the hotel.
It's my pleasure to welcome you to Mercure Birmingham West Hotel. Our commitment to exceptional service and attention to detail awaits you. Your comfort and satisfaction are our top priorities
Sebastien Brunet, Hotel Management
Hotel extras
Modern restaurant and bar area with popular live sports channels
Leisure centre with pool, sauna, steam room and gym
Pet-friendly
Perfectly located just off the M5 with onsite car park with space for up to 300 vehicles
Conference venue with 17 meeting rooms
Our accommodation(s)
Book this hotel
Page 1 out of 4, Room 1 :
Privilege room - 1 king size bed
, Room 2 :
Classic room - 1 double bed
Room
Privilege room - 1 king size bed
Photo out of - Privilege room - 1 king size bed
Relax in one of our spacious newly refurbished Privilege Rooms with an en suite bathroom, free WiFi, work desk with lamp, tea and coffee making facilities with espresso machine and mini refrigerator with soft drinks and fruit juices.
Max. number of persons
2
Area
From
18 m²
/
193 sq ft
Bedding
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Kettle
Bathroom
Bathroom Facilities
Mirror
Towel rack
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Tv Facilities
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Hair dryer
Opening windows
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Enjoy our newly refurbished, locally inspired Classic Room with double bed, complimentary WiFi, laptop safe, rainfall shower and a 40" flat screen TV with Freeview.
Max. number of persons
2
Bedding
Double bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Bathroom
Bathroom Facilities
Mirror
Towel rack
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Tv Facilities
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Hair dryer
Opening windows
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Photo out of - Compact standard room - 1 small double bed
Enjoy our newly refurbished locally inspired Compact Room with small double bed, complimentary WiFi, laptop safe, rainfall shower, 40" flat screen TV with Freeview, USB sockets, air conditioning, tea and coffee making facilities.
Max. number of persons
2
Bedding
Double bed(s) x1
Food And Beverage
Food And Beverage Facilities
Kettle
Bathroom
Bathroom Facilities
Mirror
Towel rack
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Tv Facilities
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Hair dryer
Opening windows
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Enjoy our newly refurbished locally inspired Classic Room with 2 single beds, complimentary WiFi, laptop safe, rain fall shower, and 40" flat screen TV with Freeview.
Max. number of persons
2
Bedding
Single bed(s) x2
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Kettle
Bathroom
Bathroom Facilities
Mirror
Towel rack
Universal shaving plug
Media And Technology
Complementary elements
Radio
Internet Facilities
High speed internet
Phone Facilities
Direct dial telephone
Tv Facilities
Music TV channels
Satellite/cable colour TV
Service And Equipment
Accessibility And Security
Dead bolt in rooms
Keycard-operated door locks
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Comfort Features
Hair dryer
Opening windows
Electric Facilities
220/240 V AC
Room Services
Operator wake up call
Temperature Air Control
Air Conditioning
Individual heating and air conditioning adjustment
Page 1 out of 1, Access & Transport 1 :, Access & Transport 2 :
M5 Junction 1
Highway exit
Access:
480 m / 0.3 mi5 min walk / 2 min drive
The Hawthorns Railway Station
Railway station
Access:
1.61 km / 1 mi20 min walk / 5 min drive
West Bromwich Railway Station
Railway station
Access:
1.93 km / 1.2 mi5 min drive
Sandwell and Dudley Rail Station
Railway station
Access:
3.54 km / 2.2 mi6 min drive
Birmingham New Street Station
Railway station
Access:
9.81 km / 6.1 mi18 min drive
Birmingham Airport (BHX)
Airport
Access:
32.18 km / 20 mi30 min drive
Page out of
The Hawthorns Football Stadium
Sports centre
Access:
1.61 km / 1 mi4 min drive
Legoland Discovery Centre
Amusement park
Access:
7.4 km / 4.6 mi13 min drive
Villa Park Football Stadium
Sports centre
Access:
7.72 km / 4.8 mi14 min drive
National SEA LIFE Centre
Tourist attraction
Access:
8.21 km / 5.1 mi16 min drive
Birmingham Museum & Art Gallery
Art and Culture
Access:
8.37 km / 5.2 mi17 min drive
Black Country Living Museum
Tourist attraction
Access:
9.33 km / 5.8 mi13 min drive
Dudley Zoo and Castle
Zoo
Access:
9.65 km / 6 mi12 min drive
St Andrews Football Stadium
Sports centre
Access:
9.98 km / 6.2 mi20 min drive
NEC Arena
Entertainment centre
Access:
31.7 km / 19.7 mi31 min drive
Alton Towers
Amusement park
Access:
69.19 km / 43 mi1 hrs
4 min drive
Page out of
Aston Hall and Park
Park
Access:
8.21 km / 5.1 mi15 min drive
Winterbourne House and Garden
Park
Access:
10.14 km / 6.3 mi18 min drive
Page out of
Restaurant 1896 (On-site)
Restaurant and cafe district
Access:
0 m / 0 mi
1896 Lounge Bar (on-site)
Bar
Access:
0 m / 0 mi
West Bromwich Town Centre
Shopping district
Access:
1.77 km / 1.1 mi5 min drive
Birmingham City Centre
Shopping district
Access:
8.69 km / 5.4 mi18 min drive
Dudley Town Centre
Shopping district
Access:
9.01 km / 5.6 mi14 min drive
Bullring and Grand Central
Shopping centre/mall
Access:
10.46 km / 6.5 mi20 min drive
Coventry Town Centre
Shopping district
Access:
44.41 km / 27.6 mi39 min drive
Worcester Town Centre
Shopping district
Access:
45.53 km / 28.3 mi35 min drive
Warwick Town Centre
Shopping district
Access:
61.14 km / 38 mi40 min drive
Stratford-upon-Avon
Shopping district
Access:
61.95 km / 38.5 mi46 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets welcome
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
168 rooms
3 rooms for people with reduced mobility
15 family rooms
15 connecting rooms
168 non-smoking rooms
4 floors
Languages spoken at the hotel
English
Polish
Reduced mobility Facilities
100% Non Smoking Property
Laundry / Valet Services
Dry cleaning / Ironing
Lounge
Waiting area or lounge
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
Air conditioning
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Luggage storage
Luggage storage
Pets
Pets allowed
Additional charge
Pets allowed at a cost. Please let the hotel know prior to your arrival.
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Business
15 Meeting rooms
Well-being
Swimming Pool
Covered
On site
Hotel Gym
On site
Jacuzzi/Whirlpool bath
Massage
On site
Outdoor parking
Public
300 parking spaces
Parking pricing: 11.80€10GBP Per day
Parking for a month
Parking for a week
Services & equipment
Stairs
Vehicles
Motorcycle places
Truck parking
Security
Well-lit parking
Video surveillance in parking
Parking equipped with lights
Accessibility
Accessible parking
RESTAURANT 1896
Photo out of - RESTAURANT 1896
Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.
Restaurant 1896 offers a welcome atmosphere and eclectic menu of international delights. Start your day with a breakfast buffet, or finish off the evening by choosing from a menu of the best British and International cuisine.
LOUNGE BAR
Click to copy the email address
Our Lounge Bar serves a variety of refreshing beverages and is the ideal location for a business meeting, relaxing drink with friends or to catchup on the news and sports.
Breakfast
Photo out of - Breakfast
Begin your day with breakfast your way at our hotel. Enjoy a range of morning favorites, including unlimited full English, freshly baked pastries, fruits, and a variety of hot and cold beverages. Join us for a nourishing start to your day.
Buffet
Services
English
Continental
Hot Breakfast
Cold breakfast
Begin your day with breakfast your way at our hotel. Enjoy a range of morning favorites, including unlimited full English, freshly baked pastries, fruits, and a variety of hot and cold beverages. Join us for a nourishing start to your day.
Pool
Photo out of - Pool
Take a dip in our hotel pool and jacuzzi. Relax and enjoy the peaceful atmosphere, whether you're swimming or lounging. Find tranquility with us.
Swimming Pool
Location
On site
Pool features
Indoor pool
Heated Pool
Chlorure treatment
At your disposal
Children Pool
Shower
Access & Security
Staff trained in first aid
Dimension
Pool Size Min:
10 m /
32.808 ft
Take a dip in our hotel pool and jacuzzi. Relax and enjoy the peaceful atmosphere, whether you're swimming or lounging. Find tranquility with us.
Fitness center
Photo out of - Fitness center
Get active in our hotel gym, equipped with exercise machines and free weights. Enjoy a casual workout or a more intense session, all in a comfortable setting. Stay fit and energised with us.
Hotel Gym
Get active in our hotel gym, equipped with exercise machines and free weights. Enjoy a casual workout or a more intense session, all in a comfortable setting. Stay fit and energised with us.
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Weight machine
Exercise bikes
Cross trainer
Towels available
Wellness services and equipments
Jacuzzi/Whirlpool bath
Rest room
Personal lessons and special care
Massage
Get active in our hotel gym, equipped with exercise machines and free weights. Enjoy a casual workout or a more intense session, all in a comfortable setting. Stay fit and energised with us.
Say 'Yes' to the perfect wedding venue. Our hotel offers elegance, personalized service, and seamless planning for your special day. Let us turn your dreams into cherished memories. Book now for an unforgettable experience.
Say 'Yes' to the perfect wedding venue. Our hotel offers elegance, personalized service, and seamless planning for your special day. Let us turn your dreams into cherished memories. Book now for an unforgettable experience.
Very welcoming and warm reception. Receptionist was efficient and patient .
Customer review rating 1.5/5
Linet K.
Couples
-
Confirmed reviews ALL
Power went out when we got to the hotel we spent 10minutes waiting at the door and when we got in we spent some time before they fixed it and the towels smelled like they haven’t been used or changed for some time and the room was semi clean not thoroughly clean
Customer review rating 2.0/5
Mairi B.
Business
-
Confirmed reviews ALL
I was surprised at how disappointing my stay was. The leisure facilities need a serious revamp, and although the room was adequate, the bathroom hadn't been properly cleaned.
Customer review rating 2.0/5
Darren D.
Business
-
Confirmed reviews ALL
No variation with evening meal (though this may be down to booking arrangement), but nobody wants the same chicken, sauce and potato two nights consecutively!
Heating in room not working, displaying error throughout.
Shower was occasionally spraying scalding hot water which I understand a lot of other guests on the same course also experienced. This is dangerous.
Customer review rating 4.5/5
Petrina B.
Families
-
Confirmed reviews ALL
2 of the 3 rooms were able to have breakfast. Would be great if there were more options for pescetarians other than the staple beans, mushrooms and hashbrowns.
Breakfast on all occasions was served hot and was frequently replenished.
The breakfast staff, Kelly, Marcus and Thomas were great and the evening host Penny was extremely friendly and attentive.
Yvonne who checked us in went above snd beyond to greet us and welcome us to the hotel and answered all our questions amd concerns promptly with her warm smile and demeanor.
Customer review rating 1.5/5
Linet K.
Couples
-
Confirmed reviews ALL
Power went out when we got to the hotel we spent 10minutes waiting at the door and when we got in we spent some time before they fixed it and the towels smelled like they haven’t been used or changed for some time and the room was semi clean not thoroughly clean
Customer review rating 2.0/5
Mairi B.
Business
-
Confirmed reviews ALL
I was surprised at how disappointing my stay was. The leisure facilities need a serious revamp, and although the room was adequate, the bathroom hadn't been properly cleaned.
Customer review rating 2.0/5
Darren D.
Business
-
Confirmed reviews ALL
No variation with evening meal (though this may be down to booking arrangement), but nobody wants the same chicken, sauce and potato two nights consecutively!
Heating in room not working, displaying error throughout.
Shower was occasionally spraying scalding hot water which I understand a lot of other guests on the same course also experienced. This is dangerous.
Customer review rating 4.5/5
Petrina B.
Families
-
Confirmed reviews ALL
2 of the 3 rooms were able to have breakfast. Would be great if there were more options for pescetarians other than the staple beans, mushrooms and hashbrowns.
Breakfast on all occasions was served hot and was frequently replenished.
The breakfast staff, Kelly, Marcus and Thomas were great and the evening host Penny was extremely friendly and attentive.
Yvonne who checked us in went above snd beyond to greet us and welcome us to the hotel and answered all our questions amd concerns promptly with her warm smile and demeanor.
Customer review rating 1.0/5
Craig L. F.
Business
-
Confirmed reviews ALL
On the face of it a stay at a four star hotel should be all complements. But not so here. The staff on reception and in the restaurant are professional and courteous especially Svetlana. Thank you Svetlana! However the four star rating is a surprise as I think this is more a three star hotel. It seems geared up for contractors on a daily allowance and for coach parties.
To enter and exit the hotel I had to walk past smokers and vapers. My health is important to me yet you expect me to walk through smoke and vapour to enter the hotel. Really? Put the smoking area far enough away from the main entrance. It is not rocket science.
I was unable to charge anything to the room because you have a long standing and unsolved issue with pre-authorisations on Visa cards. Solve it! So I have missed out on my ACCOR loyalty points.
The food menu and bar menu reflect the contractor and coach party client base. The food was all OK and decent but it is not four star, it is more post COVID fast and convenient for a lazy cook to push out to the captive customers. There is no local produce including no local beers which is an insult to the west midlands heritage.
The alcohol free wine options are appallingly bad and you charge more than the price on the menu.
There is a £ 10 car parking charge for a car park that is not maintained.
My biggest issue is that the TV picture in room 145 constantly pixelates. I reported this at 08.00 hr in the morning. I came back at 16.30 hr and it was ticked off in the book as sorted. I turn on the TV, it pixelates. I go to reception and they can do nothing until the morning as there is no manager on site. I ask for a complaint to be raised and for the manager to call me. As of 28th September I have not had a call from anyone. This suggests to me that the management/owners of the hotel do not care about their customers.
Having written this I am now feeling that this is the worst overall experience that I have had at a four star ACCOR group hotel. What a shame for the employees who I have to feel are doing their best to be four star.
.....
There is a lot to take from this review, and I am sorry that the overall experience left you feeling so disappointed. It is particularly frustrating to read that the issue with the television in room 145 was reported, marked as resolved, and was still present when you returned to the room. The fact that you then asked for a complaint to be raised and did not receive the follow up you were expecting is especially disappointing.
I appreciate the kind comments about Svetlana and the wider reception and restaurant teams. They will be pleased to know that their professionalism and courtesy stood out, even though the wider experience fell well short of what you expected from a four star hotel. Your comments regarding the payment pre-auth issue, smoking at the entrance, food and drink offering and parking are also noted.
I am sorry that, despite the efforts of the team you encountered, we left you with such a poor overall impression of your stay.
Customer review rating 4.0/5
Katherine W.
Friends
-
Confirmed reviews ALL
All of my encounter with the Staff was professional, attentive and helpful.
It is good to know that the location suited your plans and that you found the stay comfortable. The comments about the team being professional, attentive and helpful are particularly appreciated, and I will make sure they see them.
Thank you for the 8/10 rating and for recognising the staff.
Customer review rating 4.5/5
Christine M.
Couples
-
Confirmed reviews ALL
The problem was the accessibility when you are on the ground floor, it will be fine if access is possible all the time through the leisure centre.
It is good to hear that you found the hotel comfortable overall. I understand the point about access from the ground-floor rooms, though, particularly when the leisure centre route is not available at all times.
Having a more convenient alternative would certainly make getting around the hotel easier, and I appreciate you highlighting this. Thank you for the 9/10 rating.
Customer review rating 0.5/5
Simon H.
Business
-
Confirmed reviews ALL
Your rooms are advertised as Air Conditioned, but upon arrival in room 139 the air con was not working. I contacted reception and was informed the system was broken and no other rooms are available. Given this was one of the main reasons I booked the hotel, I would expect a full refund as you have not delivered as described.
I am sorry that the air conditioning in room 139 was not working during your stay, particularly as this was an important part of your decision to book with us. I understand the frustration of arriving expecting a room with working air conditioning and finding that this was not the case.
I have noted your comments regarding a full refund. I appreciate why you have raised this given the circumstances, and your concerns regarding the room and the impact this had on your stay are fully understood. I am sorry that we did not provide the experience you were expecting.
Customer review rating 1.0/5
Henrick R.
Business
-
Confirmed reviews ALL
Although I was left a box of chocolates to apologise for the used condom wrapper next to the bed, this did not detract from the grotty room and the fact that my room service food was lost. It was a good job I had the chocolates; I had to wait so long for my lost room service that I need something to sustain me.
Finding a used condom wrapper beside the bed is an unacceptable lapse in room cleanliness, and I understand why the chocolates could not make up for the overall condition of the room. Having your room service order then go missing and leave you waiting for your food only added to an already poor experience.
I am sorry that the stay fell so far below a reasonable standard. The 2/10 rating is understandable given the issues you have described, and I appreciate you taking the time to explain what happened.
Customer review rating 4.5/5
Rachel B.
Business
-
Confirmed reviews ALL
Staff on reception were brilliant and caring
It is lovely to hear that the reception team made such a positive impression. Being described as brilliant and caring is a particularly nice compliment, and I will make sure the team see your kind words.
Thank you for the rating and for recognising the staff.
Customer review rating 1.0/5
S. S.
Couples
-
Confirmed reviews ALL
I was very disappointed with my stay. There was a leakage in the room, which caused the carpet to become wet and made the room uncomfortable. On top of this, the AC was not working, and the room became extremely hot. These issues seriously affected my stay and made the room unsuitable for a comfortable stay.
Given the condition of the room and the inconvenience caused, I would like to request a refund or appropriate compensation for my stay. I hope you will look into this matter seriously and resolve it promptly.
Room- 422 Date-20/09/26
I am sorry that room 422 was not in a suitable condition during your stay. A leak leaving the carpet wet, combined with the air conditioning not working and the room becoming excessively hot, would understandably make it very difficult to have a comfortable night.
I also appreciate that you have provided the room number and date of your stay. Your request regarding a refund or compensation is something that needs to be looked at in relation to the booking and the circumstances of the stay, rather than something I would want to speculate on in this response. I am sorry for the inconvenience caused and for the experience falling so far short of what you should have received.
Customer review rating 5.0/5
David A.
Solo
-
Confirmed reviews ALL
Very pleased and impressed. I’ve stayed at the hotel before, the location is ideal. Very comfortable and the lady on reception (both arrival and departure) was very welcoming
It is always encouraging to see a previous stay followed by another 10/10. The location clearly continues to work well for you, and I am glad you found the hotel comfortable on this visit too.
It is particularly nice to hear that the welcome at both arrival and departure made an impression. I will make sure the reception team sees your kind comments.
Customer review rating 3.5/5
Elliot S.
Solo
-
Confirmed reviews ALL
It was all good besides the hot water. It’s hot then cold then burning then freezing
It is good to hear that the stay was otherwise a positive one, although the shower temperature clearly caused some frustration. Hot, cold, burning and freezing is quite a range for one shower, and certainly not something you should have to put up with.
I appreciate you highlighting it and 7/10 the rating.
Customer review rating 2.0/5
Jaiye C.
Families
-
Confirmed reviews ALL
Booked assuming parking was included, it's not it's an extra £10per night (didn't see it on the booking page), the swimming pool is only open until 7pm on the weekends and kids arent allowed after 6pm (again, didn't see this information on the booking), the room smelt a little funky and the heating system made noise all night, and the neighbours weren't particularly quiet. But the staff were friendly and tried to do everything they could for us, breakfast was lovely, and the restaurant was very nice.
There are some fair points in here, particularly around the information available when booking. The parking charge and the leisure centre opening times and age restrictions clearly affected your stay, and I understand the frustration if these were not noticed beforehand.
The room smell and overnight noise from both the heating system and neighbouring room are also disappointing. It is good to hear, though, that the team were friendly and did their best to help, and that you enjoyed the breakfast and restaurant. Thank you for the honest rating and for recognising the staff despite the issues.
Customer review rating 5.0/5
Robin P.
Families
-
Confirmed reviews ALL
Great for football fans whose team is playing WBA
The location certainly makes us a convenient choice for anyone heading to The Hawthorns, and it is good to know you found the stay such good value for money.
Thank you for the 10/10 rating and for the recommendation to fellow football fans.
Customer review rating 2.5/5
Graham B.
Couples
-
Confirmed reviews ALL
We chose this Hotel for ease of access form the M5 and for the Cricket. My wife joined me on this trip and was keen to use the leisure facilities on the day of our arrival and day of departure. unfortunately the key elements were shut for refurbishment which we had not picked up at the time of booking or been advised of before our arrival.
The location clearly worked well for your plans, both for the M5 and the cricket ground. It is disappointing, though, that the leisure facilities you were hoping to use during your arrival and departure were unavailable, particularly as this was part of the reason for choosing the hotel.
I also understand your frustration at not being aware of the refurbishment before arriving. This should have been clearer when you made your booking, and I am sorry that the closure affected your stay. Thank you for the 5/10 rating.
Customer review rating 5.0/5
Petra G.
Couples
-
Confirmed reviews ALL
Me and my husband stayed here for one night. A little gateway from our usual family life. We were given the privilege room which was really nice and spacious. Everything was clean and perfect. The staff in the restaurant were very attentive. It was just the perfect day for us. Thank you. Will definitely recommend it to my friends and family.
A little getaway from family life sounds like exactly what you needed, and I am delighted that we could be part of such a lovely day. It is great to hear that the Privilege Room gave you the extra space and that everything was clean and well presented.
Thank you for choosing to spend your time with us, and for recommending us to your friends and family.
Customer review rating 3.5/5
Deborah S.
Families
-
Confirmed reviews ALL
Ordered food. Not cheap but not great quality. Very disappointing! Room very nice, clean and smelled fresh!
The room seems to have been the strongest part of your stay, with the cleanliness and fresh feel both making a good impression. It is a shame the meal did not follow suit. When the food is not of the quality expected, particularly at the price paid, it is understandably disappointing.
We appreciate the review and the rating.
Customer review rating 2.0/5
Alex M.
Friends
-
Confirmed reviews ALL
I want to preface by saying that the front desk staff were absolutely lovely and did their best to accommodate us and make up for the inconvenience.
I had booked a double room for 2 nights. When we arrived, I noticed immediately that the bathroom door and floor had long hairs left on them. We were moved to a different room for one night and that bathroom had some kind residue on two of the towels. By that point were were too exhausted to go through anything else so we just but the bullet and stayed. We had to pack our things in the morning and store it all in the lobby. Moved back to our original room that night and still found smaller hairs in the bathroom and a stain on the sheets. Plus the air con wasn’t working. Again, the staff I interacted with were lovely, but the situation itself was not
The front desk team will appreciate the kind words, but I agree that their efforts could not make up for what was happening with the rooms. Having to move rooms, pack your belongings away and then return to the original room only to find further cleanliness issues is far from the straightforward stay you should have had.
The hairs in the bathrooms, residue on the towels and stained bedding are particularly disappointing, and the air conditioning not working added another problem on top. I am sorry that, despite the team doing their best to help, the overall experience was so frustrating and inconvenient.
Web-users rating
Other web-users rate our hotel
453 reviews7.9/10Location
1,166 reviews6.1/10Room
1,152 reviews9/10Service
26 reviews4.7/10WiFi
579 reviews5.9/10Cleanliness
456 reviews7.5/10Breakfast
281 reviews6.1/10Value
253 reviews4/10Wellness Area
29 reviews8/10Location
105 reviews6.4/10Room
82 reviews8.1/10Service
46 reviews5.9/10Cleanliness
36 reviews7.3/10Breakfast
24 reviews6.1/10Value
13 reviews4/10Wellness Area
22 reviews7.7/10Location
69 reviews5.7/10Room
69 reviews8.7/10Service
27 reviews6/10Cleanliness
25 reviews7.2/10Breakfast
16 reviews5.8/10Value
19 reviews7.6/10Location
90 reviews6.5/10Room
81 reviews8.8/10Service
37 reviews5.5/10Cleanliness
28 reviews7.5/10Breakfast
18 reviews4.3/10Wellness Area
14 reviews4.8/10Pool
13 reviews5.9/10Value
13 reviews8.3/10Location
29 reviews6.4/10Room
30 reviews8.8/10Service
19 reviews6.6/10Cleanliness
13 reviews7.8/10Breakfast
5 reviews5/10Wellness Area
Powered by
Frequently asked questions
The Mercure Birmingham West Hotel is located at Birmingham Road, B70 6TU West Bromwich, United Kingdom. We are situated just off the M5 motorway, only a 5-minute walk (480 m) from M5 Junction 1 and a stone's throw from West Bromwich Albion Football Club. You can reach us via The Hawthorns Railway Station, which is a 20-minute walk or 5-minute drive away.
The Mercure Birmingham West Hotel offers several room categories to suit your needs:
Privilege room - 1 king size bed
Classic room - 1 double bed or 2 single beds
Standard Room - 1 double bed, 2 single beds, or 1 single bed
Compact standard room - 1 small double bed
We also provide 15 family rooms and 15 connecting rooms for those traveling together.
At Mercure Birmingham West Hotel, we offer a range of amenities including:
Free Wi-Fi and high-speed internet
On-site car park for an additional fee
Breakfast buffet at Restaurant 1896
Indoor heated pool, fitness center, sauna, and steam room
Lounge Bar and 24/7 room service
Pet-friendly rooms for an additional charge
At Mercure Birmingham West Hotel, you can dine at Restaurant 1896, which serves an eclectic menu of British and international cuisine, including a children's menu. Our Lounge Bar is the perfect spot for refreshing beverages and catching up on live sports. We also offer a full English and continental breakfast buffet, as well as 24-hour room service with hot and cold options.
At Mercure Birmingham West Hotel, check-in is available from 03:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mercure Birmingham West Hotel regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Birmingham West Hotel using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Mercure Birmingham West Hotel, pets are allowed for an additional charge. Please ensure you let the hotel know prior to your arrival if you plan to bring your pet.
The Mercure Birmingham West Hotel features 17 versatile and recently renovated meeting rooms, ideal for conferences and events. Our largest room can accommodate up to 200 guests and is equipped with the latest ClickShare audio-visual technology and new furniture. High-speed Wi-Fi is available throughout the venue to support your business needs.
The Mercure Birmingham West Hotel is a perfect venue for weddings and special events, offering elegance and personalized service. We can accommodate up to 120 guests for banquets and up to 200 in our largest event space.
The Mercure Birmingham West Hotel is a wheelchair accessible hotel featuring 3 rooms specifically designed for people with reduced mobility. Our facilities include accessible parking and accessible service in Restaurant 1896. You may contact us to ensure a personalized welcome for your specific needs.
Yes, Mercure Birmingham West Hotel allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From the Mercure Birmingham West Hotel, you can reach the M5 Junction 1 in a 5-minute walk. The Hawthorns Railway Station is accessible within a 20-minute walk. West Bromwich Town Centre is also nearby, approximately a 5-minute drive from our location.
The leisure facilities at Mercure Birmingham West Hotel include an indoor heated pool, a jacuzzi, a sauna, and a steam room. While we offer massage services for relaxation, specific signature treatments or award details are not listed. Our wellness area also features a dedicated rest room for your comfort.
Mercure Birmingham West Hotel supports business travelers with 17 versatile meeting rooms equipped with the latest ClickShare audio-visual technology. Each room features a work desk with an adjustable lamp and high-speed Wi-Fi to ensure productivity. You can also start your day with our comprehensive breakfast buffet.
Accor Live Limitless
Free: become a member
When making a booking at this hotel:
I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate
Our other establishments nearby
Page 1 out of 2, Our other establishments nearby 1 :, Our other establishments nearby 2 :, Our other establishments nearby 3 :, Our other establishments nearby 4 :
