Movenpick Hotel Basel 4 stars

Customer review rating (ALL Rating) 4.7/5 1,600 reviews

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Movenpick Hotel Basel - Image 1
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Aeschengraben 25, 4051 BASEL, Switzerland

Description

Hotel extras

  • 260 spacious rooms, including 30 suites

  • 16 flexible conference rooms and ballroom on 505 m2

  • Casual fine dining restaurant PURO and modern sun terrace

  • Free ticket for Basel's public transport system

  • Central location opposite Basel SBB station

Our accommodation(s)

Hotel location

Movenpick Hotel Basel

Aeschengraben 25
4051 BASEL
Switzerland

GPS:47.549275, 7.592505

Telephone
Fax +41 61 545 55 55

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PURO

The PURO restaurant with show kitchen combines the best regional products with Latin American specialties and the traditional flavors of Asia. Enjoy together in sharing style or served individually.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,600 reviews

Customer review rating 4.0/5

Hiroshi W. Business - Confirmed reviews ALL

Referring to the above. Upon entering the room, you get a toilety smell. Also the shower drain was blocked and not draining, so I had to get that rectified.

Dear Mr. W. Best regards from the Mövenpick Hotel Basel. Thank you very much for the review and the time you took for this. We apologize for the inconvenience; this is certainly not our usual standard. Thank you for reporting this directly so we could resolve it. We will consult with our technical team. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

Super hotel

Customer review rating 4.5/5

Bernie Solo - Confirmed reviews ALL

A well located 4 star hotel with comfy beds and satisfactory amenities (even though they have recently seen fit to reduce the size of the hand soap by half so that you only have a sliver! - next time will bring my own even though I am in a suite! Seems ridiculous really).

Customer review rating 3.0/5

Nisha P. R. Business - Confirmed reviews ALL

I was pleased with the lobby and bar/restaurant however my room was incredibly dusty, so much so that I woke up with my dust allergies flaring up and needed to take antihistamines. I was also disappointed that the electric blinds didn't work and facial tissues were not replaced. The desk also was not wiped down and had glass stains on it. Although room was tidied, tissues were not replaced and desk was not wiped as had marks all over it.

Dear Nisha P. R. Best regards from the Mövenpick Hotel Basel. Thank you very much for taking the time to share your feedback with us. I’m truly sorry to hear about the issues you experienced during your stay, particularly with the cleanliness of your room and the maintenance of certain amenities. This is certainly not the standard we strive to uphold. Please accept our sincere apologies for the inconvenience caused by the dust, the non-functioning electric blinds, and the missing room amenities. I completely understand how frustrating this must have been, especially given your allergies. Your comments have been shared with our housekeeping and maintenance teams to ensure that such oversights do not occur again. We truly appreciate your valuable feedback, as it helps us to continuously improve our service quality. I hope you will give us another opportunity to welcome you back in the future so we can provide you with a much more pleasant and comfortable experience. Kind regards Selina Thier - Guest Services Manager

Customer review rating 2.5/5

Stephanie M. L. Business - Confirmed reviews ALL

Hotel ok, rooms nice and spacious but not possible to open th windows at all so guests are subject to the strict Swiss rules around eg air conditioning/ventulation. The staff promised they would email the invoice but they did not, so that was difficult.

Dear Mrs. L. Best regards from the Mövenpick Hotel Basel and thank you for your feedback. Please understand that the windows in the hotel rooms in a big building like ours cannot be opened for safety reasons. However, we strive to provide our guests with a pleasant and healthy atmosphere through our air conditioning system. Usually, the invoice is sent automatically by our system. We apologize that this did not happen in your case. We will gladly send you the invoice today. We are sorry that your stay did not quite meet your expectations, and we hope you will give us another chance in the future. Warm regards Selina Thier - Guest Services Manager

Customer review rating 4.5/5

Virginia A. Business - Confirmed reviews ALL

Great food on time and comfortable stay

Dear Virginia A. Warm greetings from the Mövenpick Hotel Basel. Thank you very much for your positive feedback. We are pleased to hear that you had a pleasant stay in our hotel and were able to enjoy the view as well as the culinary offerings. We hope to welcome you back soon. Kind regards, Selina Thier - Guest Services Manager

Other web-users rate our hotel

  • 725 reviews 9.7/10 Location
  • 930 reviews 8.5/10 Room
  • 853 reviews 8.6/10 Service
  • 9 reviews 7.9/10 WiFi
  • 434 reviews 9.1/10 Breakfast
  • 379 reviews 8/10 Comfort
  • 312 reviews 7.6/10 Cleanliness
  • 292 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.