Movenpick Hotel Basel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,823 reviews

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Description

Hotel extras

  • 260 spacious rooms, including 30 suites

  • 16 flexible conference rooms and ballroom on 505 m2

  • Casual fine dining restaurant PURO and modern sun terrace

  • Free ticket for Basel's public transport system

  • Central location opposite Basel SBB station

Our accommodation(s)

Hotel location

Movenpick Hotel Basel

Aeschengraben 25
4051 BASEL
Switzerland

GPS:47.549275, 7.592505

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PURO

The PURO restaurant with show kitchen combines the best regional products with Latin American specialties and the traditional flavors of Asia. Enjoy together in sharing style or served individually.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,823 reviews

I'm very disappointed because one of my belongings has gone missing within your hotel premises

Customer review rating 1.5/5

Paola C. F. Couples - Confirmed reviews ALL

Good afternoon, I am reaching out to express my deep disappointment with your hotel in Basel and to seek assistance in resolving an issue I encountered during my recent stay. To provide some context, a blouse of mine has gone missing within your hotel premises, and despite my inquiries, the staff has been unable to locate it during the three nights of our stay. Upon arrival on April 2nd, we discovered that the room assigned to us, 521, had two beds instead of the requested single king-size bed (via email). Due to the late hour, we opted to request a room change the following day. Unfortunately, this resulted in a rather uncomfortable night's sleep. However, the staff was very friendly the next morning (April 3rd) and promptly assisted us in relocating to room 1118. Regrettably, in the process, I inadvertently left behind a long-sleeved black blouse with embroidered flowers and a gray coat in the closet of the previous room. I reported the incident promptly, confident that the hotel staff had already identified and secured my belongings. However, I was informed that nothing had been found, which surprised me considerably. Later that evening, I revisited the front desk, where another staff member kindly offered to check room 521, which was unoccupied that night. We went there, the room was cleaned but my belongings were not there anymore. The following day (April 4th), I inquired again and your staff informed me that only the coat had been located. I requested that the search for my blouse continue. On April 5th, at check-out, I asked the front desk attendant to check again. We then remained in the restaurant, working at one of the tables, until 4-5 pm. Before departing, I made one last inquiry, expressing my dissatisfaction with the hotel experience. In response, one of your employees argued that if they had returned the coat, they would have also returned the blouse, implying that the blouse wasn't left in the room. Additionally, she showed me a picture of my coat hanging in a closet, which the cleaning staff had only shared on the third day after the incident. However, there is no proof that the picture was taken in room 521, as it could have been any room. Furthermore, the room has a divided closet, and I left the blouse in the space on the left side, which would not have been visible in the picture alongside the coat. Despite my offer to provide a picture of the blouse for identification purposes, the employee expressed doubt that it would aid in its recovery but encouraged me to send it nonetheless. At the end of the day, my primary request is to have it returned. This blouse holds significant sentimental value for me as it was a gift from a very important person in my life, and I have cherished it for many years. As an expat living in a country that is not my own, belongings like this blouse hold great significance and add to my sense of comfort and belonging. Additionally, I find it unfortunate that, after almost four years of living in Switzerland, this is the first time one of my belongings has gone missing. It is particularly disheartening as it occurred in a place that, for me, has a certain reputation. I sincerely hope that you can assist me in locating the blouse and providing a resolution to this matter. I remain hopeful, especially considering that my coat was returned two days after its disappearance. I eagerly await your response. Thank you. Paola Castillo

Dear Paola Castillo F. Thank you for taking the time to be in touch with us about your experience at the Movenpick Hotel Basel. We sincerely regret the inconvenience you experienced while staying with us in Basel and we apologise for any inconvenience caused. I have seen that you have sent us an e-mail. It is my intention to be in touch with you. My first step will be consultation with the relevant departments. I will follow up on your case. Kind regards and many thanks Selina Thier - Guest Services Manager

nice room, friendly staff, well located hotel

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

we had a pleasant stay in the Movenpick Basel for one night in a nice junior suite on a high floor. the staff from check-in to bar and restaurant were very attentive and friendly. we will be back

Lieber Herr F. Viele Grüsse vom Mövenpick Hotel Basel und vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Bewertung zu schreiben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüssen zu dürfen! Freundliche Grüsse Selina Thier - Guest Services Manager

Comfortable stay

Customer review rating 4.5/5

Marcin Business - Confirmed reviews ALL

I stayed in hotel only for 3 nights, nevertheless I am very satisfied with overall quality. Room was nice and cozy, cleaned every day. Good quality of cosmetics. Food provided was also with good quality and hotel service was nice and helpful. Very nice SPA with sauna is definitely bonus, but could be open longer than 9:00 pm.

Dear Mr. M. Greetings from Mövenpick Hotel Basel and thank you very much for taking time in writing your review. We are very pleased that you enjoyed your stay and room with us. We regret that you had to wait at the reception and kindly ask for your understanding that we want to offer our guests an excellent service on site as well as on the phone and that this can lead to waiting times. I have gladly forwarded your feedback to the team again and hope you have a better impression next time. We would like to welcome you once again to our hotel and wish you all the best. Warm regards Selina Thier - Guest Services Manager

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Overall ok

Dear Mr. C. Greetings from Mövenpick Hotel Basel and thank you very much for taking time in writing your review. We have forwarded the comments to the relevant department. Thank you very much for your honest feedback. We would like to welcome you once again to our hotel and wish you all the best. Warm regards Selina Thier - Guest Services Manager

Amazing Hotel Stay

Customer review rating 5.0/5

Tabitha Business - Confirmed reviews ALL

The hotel was amazing, complete with new technology. The food in the restaurant and bar was almost as excellent as the staff and service!

Dear Mrs. H. Greetings from Mövenpick Hotel Basel and thank you very much for taking time in writing your review. We would like to welcome you once again to our hotel and wish you all the best. Warm regards Selina Thier - Guest Services Manager

Other web-users rate our hotel

  • 660 reviews 9.6/10 Location
  • 1,011 reviews 8.2/10 Room
  • 877 reviews 8.3/10 Service
  • 8 reviews 5.3/10 WiFi
  • 388 reviews 9/10 Breakfast
  • 313 reviews 7.5/10 Cleanliness

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