Movenpick Hotel Basel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,741 reviews

Best price
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Movenpick Hotel Basel - Image 1
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Aeschengraben 25, 4051 BASEL, Switzerland

Description

Hotel extras

  • 260 spacious rooms, including 30 suites

  • 16 flexible conference rooms and ballroom on 505 m2

  • Casual fine dining restaurant PURO and modern sun terrace

  • Free ticket for Basel's public transport system

  • Central location opposite Basel SBB station

Our accommodation(s)

Hotel location

Movenpick Hotel Basel

Aeschengraben 25
4051 BASEL
Switzerland

GPS:47.549275, 7.592505

Telephone
Fax +41 61 545 55 55

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PURO

The PURO restaurant with show kitchen combines the best regional products with Latin American specialties and the traditional flavors of Asia. Enjoy together in sharing style or served individually.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,741 reviews

Well located and great customer service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

I traveled to Basel on business and several of my colleagues were staying at the hotel as well. Highlights include: - Food service for breakfast and workshop were excellent - Concierge service was helpful and exceptional - Rooms were clean and spacious

Dear Mr. I. Best regards from the Mövenpick Hotel Basel and thank you for taking the time to share your experience with us. We are delighted to hear that you had a pleasant stay while in Basel for business. It's wonderful to know that you enjoyed the food service for both breakfast and the workshop, as well as the exceptional service from my side. It was my pleasure to help you. We also appreciate your comments regarding the cleanliness and spaciousness of our rooms. Ensuring our guests’ comfort is always a top priority for us. Thank you once again for your feedback, and we look forward to welcoming you and your colleagues back on your next visit to Basel. Kind regards Warm regards Selina Thier - Guest Services Manager

Bad experince

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

The air conditioner wasn't working. The sink drain was clogged. Instead of changing the room, they brought a Dyson air purifier. Moreover, there is a claim that we scratched the table. They are demanding 500 francs for that. This is the first time in my life that I have encountered such an incident. This is not a professional situation at all

Dear Mr. O. Best regards from the Mövenpick Hotel Basel. Thank you for your feedback and for the kind words about our staff. We are sorry to hear that your stay did not go entirely smoothly. In our hotel, we have certain guidelines that we adhere to in order to do justice to both our guests and the quality of the hotel. This includes ensuring that we provide high quality facilities that contribute to a comfortable and safe atmosphere for all guests. We apologize if there has been any inconvenience due to the technical faults in the room, such as the blocked drain and the air conditioning. We always endeavor to resolve such issues as quickly as possible. Regarding the issue with the desk in your room, it is important to us that any damage caused to the equipment during your stay is dealt with in a transparent and fair manner. For this reason, we always strive to be transparent in such matters. Among other things, this serves to maintain our hotel facilities and the quality promise to our guests. We will be happy to answer any further questions you may have personally. Kind regards Selina Thier - Guest Services Manager

Customer review rating 2.0/5

Mary B. Friends - Confirmed reviews ALL

Front desk staff were excellent. Bathroom sink was clogged and didn’t drain. Bar staff were inattentive as they trained someone new. Breakfast was not very good - good variety, but quality not as good as Movenpick Amsterdam.

Dear Mrs. Blaur Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our front desk staff excellent and appreciated their service. We sincerely apologize for the issues you encountered with the clogged bathroom sink. This is certainly not the standard we aim to provide, and we will ensure our maintenance team addresses this matter promptly. Regarding your experience at the bar, we regret that the service was not up to the usual standards due to the training process. We appreciate your understanding and will ensure our team receives the necessary support to provide seamless service at all times. We are also sorry that our breakfast offering didn’t meet your expectations, especially compared to your experience at Mövenpick Amsterdam. We value your feedback and will take it into consideration as we continue to improve our breakfast quality and variety. Thank you again for your valuable input, and we hope to have the opportunity to welcome you back in the future to deliver an even better experience. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

Well located, professional and helpful staff!

Customer review rating 5.0/5

Jonathan C. Couples - Confirmed reviews ALL

We loved the location and really appreciated how helpful everyone was. From the front desk staff to the bartender and breakfast staff. Top notch experience.

Dear Mr. C. Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

Very well located. Comfortable stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Easy check in. Polite staff. Room clean and comfortable. All services were great from the restaurants to the bar. Breakfast buffet carried something for everyone

Dear Mr. M. Best regards from the Mövenpick Hotel Basel. Thank you very much for the positive review and the time you took for this. We are pleased that you enjoyed your stay with us and hope to welcome you back very soon! Warm regards Selina Thier - Guest Services Manager

Other web-users rate our hotel

  • 694 reviews 9.7/10 Location
  • 948 reviews 8.4/10 Room
  • 834 reviews 8.3/10 Service
  • 7 reviews 8.7/10 WiFi
  • 397 reviews 8.8/10 Breakfast
  • 317 reviews 7.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.