Pullman Basel Europe Hotel 4 stars

Very pleasant hotel, friendly staff

Overall pleasant stay over weekend. Well located modern hotel. In times of covid a big thanks to the friendly staff who kept the hotel up and running while the hotel felt pretty empty

The staff was extremely friendly and helpful. The hotel is comfortable, and the sanitary measures anti COVID are strictly implemented. Tasty breakfast.

It was very pleasant stay again with this very good hotel. Everything is very good organized and managed in this hotel, you start to fill it already upon arrival at the reception desk, because all the staff are very friendly and gentle (This time my special thanks for the Mr. TOBIAS GIESSLER, he was very pleasant). The breakfast was very good and delicious, all staff was very gentle as well. Location of the Hotel is great also, because its just 5 minutes walk to city center. I also used the gym with pleasure in the morning with my daughter. Thank you very much for this pleasant stay, I hope to stay soon with you!

We decided on short notice to spend the weekend in Basel and booked the Pullmann hotel. Reception and first impression - entrance hall is not eyes catchy and you will not keep it in your mind. Room : relatively spacious but the room was prepared for one person only. One wardrobe, one set of shampoo, gel,.... Cleanness: very good Breakfast : one breakfast was offered as we could not enjoy the two welcome drinks. Breakfast itself is neither at a Pullmann level nor at a Novotel level even. In the room we have not found any greetings from the hotel manager nor a welcoming treat as it is commun and very nice in other accor hotels.

The hotel is well located, walking distance to the historic center of Basel. They have a garage which makes it easy to park if you come by car. The bedroom with terrace is very well furnished (bed is highly comfortable). The restaurant is very expensive while the food is average and portions are very small...moules frites for 34CHF but without frites, if you want the fries you need to add the side for 7CHF. They should just called it moules then... the restaurant closes at 10pm but for an unknown reason we we told at 9pm that the kitchen was closed while we were ready to order dessert...so no dessert...glad the waiter proposed a choco cake that was available. The waiter was not very friendly, same for the check in...very cold experience. Breakfast was good, with a lot of options and a great waiteress (blond lady), she is very welcoming, warm, and anticipates needs of customers. Please keep her!

we were entierely satisfied as always during our previous stays in your hotel ! very well situated carpark inside the hotel building !

Sarah Antenion was super awesome at the front desk and another manager who was a Cuban woman. They were super nice and gave me good advice with food and visit recommendation.

The hotel is very nice and the staff very friendly. However there is a lot of construction work on another area at the rear of the hotel which started just after 7am. This was a leisure trip so my sleep was disturbed. Not the hotel’s fault at all but perhaps we could have been told or given a room the other side of the hotel if available.

Besides nice room, great breakfast and good service I value the Basel Card, which is worth a lot!

All well but - much too complex electronic system - closing screen and having right room temperature not possible - shower cold/hot water mixing did nort work - very uncomfortable

I enjoy staying at the hotel. It’s convinient location, modern design, warm feeling of the rooms as well as nice staff, is making my stay feel very comfortable. Starting a day with a very good seletion and quality of breakfast, to room light, comfort, bed comfort and pillows, linen, cleanliness and really nice staff, making your stay enjoyable. There are minor things that would make it perfect: room temperature air - possible to modify the temperature, but air feels a bit dry. Opening the window helps, but exposes you to the noise of trams and not the best for light sleepers. I’ve requested the room in the residence, but was not given unfortunately. I missed the food menu in the room this time and small instructions on how to connect you handheld device to the TV for media streaming. Rainshower in the bathroom slightly sprinkling out of the shower area. Curtains in my room - 603, went up by themselves twice in the middle of the night.

High quality accommodation, room equipped with all useful comfort, complimentary water and coffee (which I really appreciate). Very friendly staff and good breakfast (room service was great).

Was in town for work and stayed at the Pullman for a week. Very conveniently located for meetings in the office. Also had a 2.5 day meeting at the Pullman, where the accomodations were also very good.

+ Comfortable rooms, good location and services. Areas of improvement: Wish to have water in glass bottles rather than plastic.