Pullman Basel Europe 4 stars

Customer review rating (ALL Rating) 4.7/5 1,332 reviews

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Clarastrasse 43, 4058 BASEL, Switzerland

Description

Hotel extras

  • 141 elegant rooms with free WiFi, gym with garden view and garage

  • "Bistro Europe" with bar and international and regional cuisine

  • Located in city center, walking distance to Rhine, Old Town and Messe Basel

  • Free BaselCard for free use of public transport and other benefits

  • 7 modern meeting rooms with natural light and state-of-the-art equipment

Our accommodation(s)

Hotel location

Pullman Basel Europe

Clarastrasse 43
4058 BASEL
Switzerland

GPS:47.563069, 7.59784

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BISTRO EUROPE

Pullman Hotels are places to meet people. The best example is the hotels Bistro Europe, where you can meet for a relaxed lunch or dinner of international and regional specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,332 reviews

TripAdvisor Rating  4.5/5  1,161 reviews

I would not recommend.

TripAdvisor rating 2.0/5

Stacy_900 TripAdvisor review

The hotel is nice enough..nice decor, bed was comfy and friendly staff. However the hotel outlines that they do not have a ‘traditional air con system’. This means they set the temperature and you can only adjust slightly. However we found by changing the thermostat it made no difference at all as no air came out of the vents. This meant the room was constantly warm and stuffy with no ventilation. To sort this we had to leave the window open all night. As we were on the street side there is trams running most of the time and also some pubs/nightclub beside the hotel to add to the noise. Then in the early morning you had the joy of listening to delivery vans and road sweepers. Also to note, after we booked we read similar reviews and we contacted the hotel to ask for a quiet room…so don’t rely on their good well as it never worked for us. Don’t waste your money like we did and book somewhere else!

Dear Stacy_900, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. Traditional Air Conditioning is highly restricted, by law, in Switzerland due to it massive negative environmental impact. Therefore we have a version that does not impact the environment. With this system there is no blowing air, like with the traditional loud and unhealthy versions. Therefore you do not feel wind when it is cooling down. The downside is that it takes longer to cool the room down. There is ventilation in every room. The vent in the room is the ventilation and not the "A/C" and it constantly circulates fresh air. All our windows are soundproofed to the highest level possible, so what we recommend to people when they come to speak to us is to leave their key in the holder when they go out (with the windows closed) then the room will cool down whilst the are out and they no longer need to open the windows. Unfortunately, like with every city hotel worldwide, there will always be city noises. I can fully understand it being too loud if you have the window open though. We do everything possible to grant all requests for each and every guest. However, it is not always possible and I regret that this was the case when you were staying with us. That being said, we have made a note of this on your account with the company in an attempt to be able to grant you your request next time. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Your Pullman Basel Europe Team

Customer review rating 4.5/5

Erika M. Business - Confirmed reviews ALL

I stayed for business. The location is good, services are fine, I got what I expected, clean room, water, coffee, tea in the room

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fraser Currie Front Office Manager

Decent Rooms, but Tech and Gym Need Work

TripAdvisor rating 3.0/5

TriGuy1 TripAdvisor review

The Pullman is a nice hotel with friendly staff and comfortable rooms, and the beef filet on the dinner menu is excellent. Still, there are a couple of areas where it could improve compared with other Basel hotels in the same price range. First, the in-room TVs. For a modern 4-star hotel, it’s surprising that they still don’t support streaming from mobile devices. What’s more frustrating is that the TV menus offer the option to connect devices, but the feature doesn’t work—something staff confirmed again during this stay. I raised this issue back in early summer 2024, so it’s disappointing to see no progress more than a year later. Second, the gym setup. While the selection of weights is good, there’s only one bench despite there being plenty of space for another. Most comparable hotels in Basel offer at least two benches, and adding one would make a noticeable difference. These are relatively small improvements, but they would significantly elevate the overall guest experience.

Dear TriGuy1, Thank you for taking the time to share your feedback. We have the upgrade of the TV system planned, but unfortunately it takes time. I have passed on your feedback about the gym. Thank you for that. We hope to welcome you back to our hotel very soon! Sincerely, Fraser Currie Front Office Manager

Customer review rating 3.5/5

Steven K. Business - Confirmed reviews ALL

There was a perfumey smell in the lobby/restaurant that was repellant. It was obviously on purpose but it was overpowering. Also, did not appreciate having to take an elevator to another elevator to get to my room.

Dear Guest, Thank you for taking the time to share your feedback and opinion. We have noted this on your account with us. We hope to welcome you back to our hotel very soon! Sincerely, Fraser Currie Front Office Manager

Customer review rating 5.0/5

Eric L. M. Solo - Confirmed reviews ALL

Really enjoyed my stay at Pullman Basel. Great location, very comfortable room with big window, highly friendly staff.

Dear Mr M., Thank you for your positive feedback regarding your recent stay at Pullman Basel Europe. We are pleased to hear that you appreciated our location, comfortable accommodations, and the friendliness of our staff. Your kind words motivate us to continue delivering excellent service. Goodbye, Pullman Basel Europe

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Other web-users rate our hotel

  • 659 reviews 9.3/10 Location
  • 814 reviews 8.7/10 Room
  • 754 reviews 9.3/10 Service
  • 10 reviews 8.4/10 WiFi
  • 450 reviews 7.7/10 Comfort
  • 415 reviews 8.9/10 Breakfast
  • 284 reviews 8.8/10 Cleanliness
  • 23 reviews 9.4/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.