Pullman Basel Europe Hotel 4 stars

Customer review rating 4.6/5 5,154 reviews
Pullman Basel Europe
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+ 18 Services
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Hotel extras

  • 141 elegant rooms with free WiFi, gym with garden view and garage

  • "Bistro Europe" with bar and international and regional cuisine

  • Located in city center, walking distance to Rhine, Old Town and Messe Basel

  • Free BaselCard for free use of public transport and other benefits

  • 7 modern meeting rooms with natural light and state-of-the-art equipment

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 10 meeting room(s)
  • Copy/print service available

Hotel location

Pullman Basel Europe

Clarastrasse 43
4058
basel
switzerland

Tel: +41616908080

Fax: (+41)61/6908880

Contact email

Check-in from 14h00

Check out up to 12h00

  • BASEL TRAM :   1;2;6;14;15;21 Messeplatz

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 9.5km / 5.9 miles

  • By plane

    ZURICH AIRPORT At 80km / 49.71 miles

  • By train

    DB BAD BAHNHOF At 0.5km / 0.31 miles

  • By train

    SBB CFF At 1.5km / 0.93 miles

GPS :47.563069, 7.59784

Our accommodations

Our rooms facing the garden or the city guarantee absolute relaxation with their high-quality beds, private bathroom, minibar, free wi-fi and LED TV. They come with double, queen or king-size beds.

Classic Double Room with a queen-size or king-size bed

  • Max. number of persons: 2
  • Area: From 19
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Classic Double Room with a queen-size bed, its own roof terrace and garden view

  • Max. number of persons: 2
  • Area: From 21
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)
Accessible room

Superior Double Room with twin beds or one king bed

  • Max. number of persons: 2
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Deluxe Room with twin beds or one king-size bed

  • Max. number of persons: 3
  • Area: From 27
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Nespresso machine
  • Coffee/tea making facilities(...)

Classic Single Room with 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 18
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call
  • Direct dial telephone(...)

Junior Suite with a king-size bed, Nespresso machine and its own roof terrace, garden view

  • Max. number of persons: 2
  • Area: From 33
  • Views: Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

BISTRO EUROPE

Type of cuisine: International

Pullman Hotels are places to meet people. The best example is the hotel's 'Bistro Europe', where you can meet for a relaxed lunch or dinner of international and regional specialties.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOBBY BAR EUROPE

Photo non contractuelle / Strictly non binding

After a hectic day of appointments or sightseeing, there is nothing to beat a relaxed drink at our bar.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 335

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Pullman Basel Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,154 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,028 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location and comfortable

Customer review rating 4.6/5

Anonymous Business - 18/02/2020 Confirmed reviews ALL

Was in town for work and stayed at the Pullman for a week. Very conveniently located for meetings in the office. Also had a 2.5 day meeting at the Pullman, where the accomodations were also very good.

Dear guest, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Comfortable room

Customer review rating 4.6/5

Lisha Business - 17/02/2020 Confirmed reviews ALL

+ Comfortable rooms, good location and services. Areas of improvement: Wish to have water in glass bottles rather than plastic.

Dear Lisha, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I give you right with the point of the water bottles and pass this on to the appropriate department Best regards Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Convenient location to the office

Customer review rating 4.6/5

Stephanie G. Business - 16/02/2020 Confirmed reviews ALL

Business related stay. I also had a birthday, however was surprised there was no acknowledgment from the hotel as the travel company highlighted this on the booking . Only a few months earlier, the staff were lovely for my husband’s birthday and provided a bottle of Prosecco to celebrate and yet I received nothing.

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive feedback. I will share your comments with our team. Furthermore we would like to apologize for the inconvenience and for the fact that our team didn't organized anything for your Birthday. This is definitely not our standard. In any case, I have put this in your guestprofile. So that it will not be forgotten next year. Thank you again for sharing your experience, and we hope your next visit will be Pleasant. Sincerely, EVELYN TELLEZ FRONT DESK PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Friendly staff

Customer review rating 4.6/5

Jenn Business - 16/02/2020 Confirmed reviews ALL

Have had better experience in the past - maybe because I was I a larger room.

Dear Jenn, Thank you very much for your comment regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive any kind of feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, EVELYN TELLEZ Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Really nice stay.

Customer review rating 4.6/5

I P. Couples - 15/02/2020 Confirmed reviews ALL

Really nice hotel and not far from all the main attractions in Basle. Check in by male receptionist (Vincent ?) was quick and efficient. He provided us with a wealth of advice and information which we used throughout our stay. Breakfast was good and all the staff working in this area were friendly/polite and cheery.

Dear IPagan, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your words of praise, I am happy to pass the compliment on to Vincent Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Good stay, nice rooms

Customer review rating 4.6/5

Leo V. G. Couples - 09/02/2020 Confirmed reviews ALL

stayed in Pullman for one night, perfect location, very friendly staff. I asked at tie of booking whether it was possible to charge my Tesla in the garage. I got the confirmation that EV's could be charged but I could not reserve upfront a parking lot fitted with a charging station, lucky for me that parking space was available at time of arrival. Nevertheless, I was expecting a true charging station with a T2 socket or T2 cable but the parking space was just equipped with an ordinary red socket. This is not a real charging station and you must have the right charge cable with you to connect to that red socket (which of course I did not have). T2 cable and charging stations are the standard in Europe. My strong suggestion to Pullman is to swap the 2 red sockets and change them into 2 real T2 charging stations. You will make many EV drivers very happy.

Efficient & friendly staff

Customer review rating 4.6/5

Andrew Business - 06/02/2020 Confirmed reviews ALL

Easy check-in & check-out. Friendly & professional staff Beautiful & comfortable rooms

Dear Michiel S., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, EVELYN TELLEZ GUERRERO PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Well located, elegant room, nice breakfast

Customer review rating 4.6/5

Faruk B. Families - 03/02/2020 Confirmed reviews ALL

We stayed only one night. Hotel is very good located. Tram stop is just 20 seconds walk away. Car park is very big. Staff (reception and restaurant) are very kind and helpful. They gave us Basel card for free. It was very nice. We are delighted. Room was very nice designed.?Breakfast was good. Every point of the hotel was very clean.

Dear Faruk B., Thank you very much for your great feedback and the nice words. We are very pleased that you were able to enjoy your stay at Pullman Basel Europe and that we were able to convince you with our service. I will definitely forward your feedback to our team. Feedback of this kind is always a nice motivation for our daily work. We would be very pleased to welcome you soon as our guest. Sincerely, EVELYN TELLEZ GUERRERO PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Nice and helpful staff

Customer review rating 4.6/5

Alexandra Business - 01/02/2020 Confirmed reviews ALL

Helpful staff, changed room as your pipelines are not ok and smell was disturbing... Also breakfast can be more diversified, I stood 2 weeks with you and got bored of that selection. Hotel has no views.

Dear Alexandra, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, EVELYN TELLEZ GUERRERO PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Very well located for a short stay. Fine and large rooms

Customer review rating 4.6/5

Theodoros L. Families - 27/01/2020 Confirmed reviews ALL

Nice hotel with the advantage of a direct access parking. Breakfast good but could be upgraded.

Excellent stay

Customer review rating 4.6/5

Bart Friends - 21/01/2020 Confirmed reviews ALL

Location, comfort, staff attitude, all good reasons to stay here when in Basel

Dear Bart, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Cleaning Room

Customer review rating 4.6/5

Nancy Business - 20/01/2020 Confirmed reviews ALL

I can't understand why everytime I hang up my towel, the cleaning people keep changing new ones for me. I don't need new towels everyday. Room cleaners also replenish my coffee with ALL decaffeinated pods. They need to be better trained, the ones with red dots are decaf. I'm currently staying in room 419 until this Friday. Room service the same thing, Seems like they were trained that way.

Dear Nancy, Thank you for your honest feedback. I apologize for the inconvenience, the point with the towels I completely understand, we have already consulted the Housekeeping team, they will take your comments into account. Please excuse the decaffeinated coffee pods, this was a misunderstanding, we thought that you only want decaffeinated coffee pods, we also forwarded this point to the Housekeeping team. If there are any further discrepancies, please contact the front desk team. We will of course take care of this immediately. We apologize again and wish you a pleasant stay in our hotel. Best regards Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Environmental control issues

Customer review rating 4.6/5

Anonymous Business - 17/01/2020 Confirmed reviews ALL

We really enjoy the convenience and location of the hotel; however, the winter is always uncomfortable as the rooms get too warm and the temperature cannot to controlled to cool down the environment. Rooms are too noise in the front to open a window and sleep peacefully due the tram lines. Same issue also with the water temperature control in the baths, always too hot or too cold with stability issues. We are actually thinking of switching hotels in the future as the sleep becomes very uncomfortable.

Comfortable room and good service.

Customer review rating 4.6/5

Kelly Business - 17/01/2020 Confirmed reviews ALL

My experience was a positive one overall. The only thing keeping this from being an exceptional experience was that my room was located on the first floor and there was a smoking zone right outside that made my room smell of cigarette smoke.

Modern hotel one of the best in Basel but room was too hot in winter

TripAdvisor rating 4.5/5

gavin m Business - 12/01/2020 TripAdvisor review

Modern & comfortable hotel the only small detraction is that the room was so hot it was difficult to sleep. By the 2nd night I had progressively adjusted the heating controls to minimum which made it better. As I stayed in January it seems the heating in the hotel was turned up too high.

Dear gavin m Thank you for your great rating and your feedback. I'm really sorry to read that you room were to warm during your stay. It would helps me to clarify if you could let me know in which room you stayed. Feel free to write me: patricia.randazzo@balehotels.ch Best regards Patricia Randazzo Front Office Manager

A great option for your next Basel visit

Customer review rating 4.6/5

Carlos L. D. C. B. Couples - 09/01/2020 Confirmed reviews ALL

As we currently do we stay at Accor/Pullman Hotels when you have the chance to find one in the cities we visit. They have a very good standard in every location and this one was not the exception. The Hotel is well located, 5 minutes walking to the downtown area and very close to take any transportation service. The Hotel has a very good maintenance, it is clean and very comfortable. We just felt that the service at the bar & restaurant should be improved as well as the front desk attention that it is some times very nice and kind and sometimes don't.

Another excellent stay

Customer review rating 4.6/5

Amanda Couples - 06/01/2020 Confirmed reviews ALL

This hotel really works very well for us. It is comfortable, good size room/bathroom and very good breakfast. The staff are also very pleasant and welcoming. The transport links are also very good and very easily accessible from the railway station/airport. This was our third stay and we will look forward to our next visit.

Dear Amanda, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Clean, modern hotel at good location.

Customer review rating 4.6/5

Ineke Families - 05/01/2020 Confirmed reviews ALL

Pleasant experience. Clean, modern spacious room. Good breakfast. Friendly staff.

Dear Ineke, thank you so much for your great feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Andrea Volk Front Desk PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 – F. +41 (61) 690 88 80 PULLMANHOTELS.COM – ACCORHOTELS.COM

Relaxed, friendly and well equipped

TripAdvisor rating 4.5/5

EnglandNorth Couples - 05/01/2020 TripAdvisor review

Great place, welcoming check-in, spotlessly clean room, nespresso coffee machine, free water. Helpful reception staff. Good location next to tram stop. Free transport on trams and buses with complimentary Basel card.

Dear EnglandNorth, wow... Thank you on behalf of the entire PULLMAN Basel Europe Team for your terrific rating and such nice feedback. I will not miss to share it with the entire team. We all hope to welcome you again for your next stay at Basel. Regards Patricia Randazzo Front Office Manager

great spot

TripAdvisor rating 4.5/5

nickjH2780LR Family - 04/01/2020 TripAdvisor review

Great hotel - friendly efficient actually really would have liked to eat there but as always you think to yourself got to go out such a great spot - walk in 10 mins - tram you are there I would stay here again in a heat beat

Dear nickjH2780LR, wow... What a fantastic rating and feedback. I'm really pleased to read that you enjoyed it so much with us and hope to welcome you again. Best regards Patricia Randazzo Front Office Manager
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