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Pullman Basel Europe Hotel 4 stars

Customer review rating 4.6/5 5,711 reviews

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Pullman Basel Europe
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+ 20 Services

Hotel extras

  • 141 elegant rooms with free WiFi, gym with garden view and garage

  • "Bistro Europe" with bar and international and regional cuisine

  • Located in city center, walking distance to Rhine, Old Town and Messe Basel

  • Free BaselCard for free use of public transport and other benefits

  • 7 modern meeting rooms with natural light and state-of-the-art equipment

Hotel location

Pullman Basel Europe

Clarastrasse 43
4058 basel
switzerland

Tel: +41616908080

Fax: (+41)61/6908880

Check-in from 15h00

Check out up to 12h00

  • BASEL TRAM :  1;2;6;14;15;21 Messeplatz

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 9.5km / 5.9 miles

  • By plane

    ZURICH AIRPORT At 80km / 49.71 miles

  • By train

    DB BAD BAHNHOF At 0.5km / 0.31 miles

  • By train

    SBB CFF At 1.5km / 0.93 miles

GPS :47.563069, 7.59784

Hotel services

BISTRO EUROPE

Pullman Hotels are places to meet people. The best example is the hotel's 'Bistro Europe', where you can meet for a relaxed lunch or dinner of international and regional specialties.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 7 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 141 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 8 connecting rooms
    • 141 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • Italian
    • French
    • English
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Currency exchange
    • Currency exchange
Access to property
  • CO-OP EUROPE Additional charge
    • On site
    • 100 parking spaces
    • Public

Our accommodation(s)

Our rooms facing the garden or the city guarantee absolute relaxation with their high-quality beds, private bathroom, minibar, free wi-fi and LED TV. They come with double, queen or king-size beds.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 335

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 260 people

Find out more

Our guest reviews for
Pullman Basel Europe

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

5,711 reviews

TripAdvisor Rating 4.5/5

1,086 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Cecile P. Business - 06/10/2021 Confirmed reviews ALL

Have been happily staying at the Pullman Hotel every Art Basel year and will continue to do so. Great location, comfortable and clean, very friendly and polite staff.

Dear Cecile P., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The rooms in the residence are very popular. We try as much as possible to include all wishes in the room arrangement Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vanessa Kolaj Front Office PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Lovely hotel

Customer review rating 5.0/5

Rumit Families - 23/09/2021 Confirmed reviews ALL

We made an overnight stop in Basel after driving from the UK, on our way to Andermatt. It was the perfect hotel, lovely room, very spacious and great central location. Highly recommend this hotel for all the above and also the great customer service provided by your front desk teams. Lastly very helpful that the hotel has direct access to the underground parking .

Great stay

Customer review rating 4.0/5

Anish Business - 23/09/2021 Confirmed reviews ALL

Good location, comfortable stay with ample services. Check-out could have been a bit more professional. There was some miscommunication it seems and the guy at the check out was very stressed and impolite, when asked for a bill in the name of my company.

Customer review rating 5.0/5

Kevin G. Business - 23/09/2021 Confirmed reviews ALL

I had had covid 19 on my last visit to your Hotel the safe were brilliant and Tobias.Giessler the manger was fantastic

Excellent Location

Customer review rating 5.0/5

Carol Couples - 22/09/2021 Confirmed reviews ALL

Everyone was very helpful and met our needs when we asked.

Dear Carol, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Your team of the hotel Pullman Basel Europe

Good location , well stay but no privacy at all

Customer review rating 3.5/5

Chee M. Business - 08/09/2021 Confirmed reviews ALL

overall is good experience, but the air condition is not good , and mosquitoes also have plenty too

Dear Chee M., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. Your well-beeing and safety is very important to us. Of course we do provide "do not disturb" signs and you can lock any hotel door from iside. Please do not hesitate to contact us during your stay in case of any questions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Excellent location

Customer review rating 4.5/5

Dave Business - 30/08/2021 Confirmed reviews ALL

Friendly staff, good quiet rooms, great location.

Well located comfortable hotel

Customer review rating 4.0/5

Pat Families - 28/08/2021 Confirmed reviews ALL

Nice hotel with modern look for a comfortable one night stay. We were travelling and stopped for a good night of rest.

Excellent hotel

TripAdvisor rating 5.0/5

ennisobrien 20/08/2021 TripAdvisor review

Excellent breakfast, friendly and helpful staff and comfortable room. Parking is a bonus but is expensive. There is a tram stop just outside and a Basel card is included. This gives free public transport and 50% off most museums.

Dear ennisobrien, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your team of the hotel Pullman Basel Europe

Not suitable to stay during summer

TripAdvisor rating 2.0/5

trajderkar 19/08/2021 TripAdvisor review

Was a very bad experience during our stay in Aug. We were awake while night since it was very warm inside the room. It was summer and the temperature outside was 30 degree plus and the AC was not working. According to Hotel Management, they cannot do anything as the setting is to maintain 2 degree less than outside temperature. This is ridiculous. I am a Gold Accor member and I do not find anything special treatment as well which I normally get in other Accor hotel. I was upgraded but the room was warm.

Well located

Customer review rating 4.0/5

Thomas H. Families - 15/08/2021 Confirmed reviews ALL

The hotel is on a well position. Towards the garden the party which was on till 2 Am the noise could not be heard if the side window was closed. It was a bit cold in the room, even the temperature was set to hot. The aircon works only to make colder as suppose during summer. The breakfast could be better as many other people say. Compared internationally with other Pullman hotels it is on the lower edge, the breakfast. Not enough fresh stuff at all. Fruits veggies etc. Cleanness very good. Bedding also very good. Parking 24 CHF. Ok for this location.

Dear Mr. H., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Tobias Giessler PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Big chain hotel quality, small family hotel feel

Customer review rating 5.0/5

Matt Business - 11/08/2021 Confirmed reviews ALL

The staff! What wonderful people work here?! Always welcoming, able to deal with any little request. As the title says, all the perks of a high end hotel, but with the added bonus of the sort of staff who remember your name if you return months later.

Dear Matt, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. After your words there is not much more to say than "Thank you!!". That is exactly the experience we try to provide for all of our guests. We hope to see you back soon! Sincerely, Tobias Giessler & Team PULLMAN BASEL EUROPE

City Break

TripAdvisor rating 5.0/5

266volker Couples - 08/08/2021 TripAdvisor review

nice, well equipped balcony room (not too big though, no coffee maker) decent breakfast but not fully on expected level for Pullman hotel good location (Tram free with Basel card or walking) spacious in-house parking friendly staff

Lieber 266volker, Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Ihr Team des Hotel Pullman Basel Europe

Good location and friendly staff

Customer review rating 4.5/5

Anonymous Couples - 07/08/2021 Confirmed reviews ALL

Extremely friendly check in and out. All staff encountered where excellent. Rooms are well equipped and clean. Very good TV program selection.

Dear Raoul H., We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nina Urech Front Office PULLMAN BASEL EUROPE CLARASTRASSE 43 4005 BASEL – SWITZERLAND T. +41 (61) 690 80 80 WWW.PULLMAN-BASEL-EUROPE.COM – ALL.ACCOR.COM

Perfect

TripAdvisor rating 5.0/5

grafu 08/02/2021 TripAdvisor review

It's the first time I stayed in this hotel. Everything was perfect, the location, its really near the center. Easy access by local transportation. Also easy access by car. The personnel was kind and professional. The room cleaned. The bed comfortable

Dear Grafu, We very much appreciate your comments regarding your stay at the Pullman Basel Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tobias Giessler Front Office Manager Hotel Pullman Basel Europe

Really nice hotel in the Hart of Basel!

TripAdvisor rating 5.0/5

ibelenkov Business - 21/08/2020 TripAdvisor review

It was very pleasant stay again with this very good hotel. Everything is very good organized and managed in this hotel, you start to fill it already upon arrival at the reception desk, because all the staff are very friendly and gentle (This time my special thanks for the Mr. TOBIAS GIESSLER, he was very pleasant). The breakfast was very good and delicious, all staff was very gentle as well. Location of the Hotel is great also, because its just 5 minutes walk to city center. I also used the gym with pleasure in the morning with my daughter. Thank you very much for this pleasant stay, I hope to stay soon with you!

Dear ibelenkov, Thank you for choosing to stay at Pullman Basel Europe and for taking the time to share your experience with us. I am very glad to know that we are always exceeding your expectations, and that Tobias, our Front Office Manager, made your stay truly memorable. I will make sure to share your comments with him, and I know he will be delighted to hear them. Thank you again for sharing your feedback, and we look forward to welcoming you back soon for another wonderful experience. Kind regards, Nicolas Rimelin Hotel Manager

Modern hotel one of the best in Basel but room was too hot in winter

TripAdvisor rating 4.0/5

gavin m Business - 12/01/2020 TripAdvisor review

Modern & comfortable hotel the only small detraction is that the room was so hot it was difficult to sleep. By the 2nd night I had progressively adjusted the heating controls to minimum which made it better. As I stayed in January it seems the heating in the hotel was turned up too high.

Dear gavin m Thank you for your great rating and your feedback. I'm really sorry to read that you room were to warm during your stay. It would helps me to clarify if you could let me know in which room you stayed. Feel free to write me: patricia.randazzo@balehotels.ch Best regards Patricia Randazzo Front Office Manager

Relaxed, friendly and well equipped

TripAdvisor rating 5.0/5

EnglandNorth Couples - 05/01/2020 TripAdvisor review

Great place, welcoming check-in, spotlessly clean room, nespresso coffee machine, free water. Helpful reception staff. Good location next to tram stop. Free transport on trams and buses with complimentary Basel card.

Dear EnglandNorth, wow... Thank you on behalf of the entire PULLMAN Basel Europe Team for your terrific rating and such nice feedback. I will not miss to share it with the entire team. We all hope to welcome you again for your next stay at Basel. Regards Patricia Randazzo Front Office Manager

great spot

TripAdvisor rating 5.0/5

nickjH2780LR Family - 04/01/2020 TripAdvisor review

Great hotel - friendly efficient actually really would have liked to eat there but as always you think to yourself got to go out such a great spot - walk in 10 mins - tram you are there I would stay here again in a heat beat

Dear nickjH2780LR, wow... What a fantastic rating and feedback. I'm really pleased to read that you enjoyed it so much with us and hope to welcome you again. Best regards Patricia Randazzo Front Office Manager

Beautiful stay in Christmas

TripAdvisor rating 5.0/5

elecorp90 Family - 29/12/2019 TripAdvisor review

We had a great time at this hotel, our requests were done before our arrival. Our baby puked at night and the baby cot was changed within 10 min. We had everything we hoped for. The room is confortable with enough space.

Dear elecorp90 wow.. Thank you so much for your amazing rating and such nice feedback. We are all pleased that you had such a lovely stay with us. I will not miss to share your great comment with the entire team and we do look Forward to welcome you again with us for your next visit at Basel. Best regards Patricia Randazzo Front Office Manager

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