ibis Airport Bâle Mulhouse 3 stars

Customer review rating (ALL Rating) 4.4/5 808 reviews

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Description

Hotel extras

  • Free airport shuttle (departure from the hotel to the airport)

  • Bar and room service snacks 24/7

  • Near public transport for getting to Basel

  • Free WIFI

  • Private paid parking with direct access to the hotel

Our accommodation(s)

Hotel location

ibis Airport Bâle Mulhouse

17 Avenue du Gal de Gaulle
68300 SAINT-LOUIS
France

GPS:47.585333, 7.562188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  808 reviews

Customer review rating 1.0/5

Niven M. P. Business - Confirmed reviews ALL

Very bad night sleep on first night. Hard and uncomfortable bed. Woke up the following morning in pain, and very sore back - to the extent I had difficulty walking and bending over. Reception manager was unable ( and seemed uninterested) to find an alternative room with a softer mattress and said that all rooms with softer mattresses were unavailable and had been specially pre-booked.

Hello, We are sincerely sorry to hear that your stay did not meet your expectations, particularly regarding the comfort of the bed and the discomfort it caused. However, we would like to clarify that our receptionist did their best to assist you by offering you the opportunity to try the last three available rooms on that day. Unfortunately, none of them seemed to meet your expectations in terms of comfort. In an effort to compensate for the inconvenience, we also offered you a complimentary pizza and a drink, which you declined. We truly regret this experience and are sorry that we were unable to find a solution that suited you. Kind regards, Luna Assistant Manager

Customer review rating 5.0/5

George-razvan N. Families - Confirmed reviews ALL

Our experience at the hotel was very good. We had breakfast early because we had an early flight, and the staff kindly allowed us to eat before the scheduled time. Thank you

Dear Guest, Thank you very much for your kind review and for giving us such a great rating! We are delighted to hear that you had a very good experience at our hotel and that you enjoyed the food. It was our pleasure to accommodate your early breakfast request, especially with your early flight. Your kind words about our staff mean a lot to us, and we will be sure to share your feedback with the team. We hope to have the pleasure of welcoming you again soon. Warm regards, Lou-Ann

Customer review rating 4.5/5

Alex R. Families - Confirmed reviews ALL

The room was big and the hotel was well placed near the train station and the bus station. Also, the hotel was calm.

Dear Alex R., Thank you for your feedback! We are delighted to hear that you enjoyed the comfort and space of your room, as well as our quiet atmosphere. It is great to know that our proximity to the train and bus stations made your travels easier. We look forward to welcoming you back soon! Team ibis Bâle Aéroport Mulhouse

Customer review rating 4.5/5

Catriona T. Couples - Confirmed reviews ALL

Walked from St Louis train station 8-10 minutes and then caught bus into Basel 604. We caught a tram back to St Louis and then walked the rest of the way. The room was clean exactly what we expected from a cheaper hotel. No issues. Staff friendly and helpful on arrival and free taxi ride to airport ideal. We booked that on arrival.

We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We are glad to see that you enjoyed the place, the staff, the shuttle for the Airport and the cleanliness of the room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie - Front Desk Team

Customer review rating 4.5/5

Jim M. Couples - Confirmed reviews ALL

Pleasure Nice room Good breakfast

We very much appreciate your comments regarding your stay at the ibis Aéroport Bâle-Mulhouse. We are glad to see that you enjoyed the room, our team and the breakfast. We sincerely apologize for the noise at 5:00 am. This is not characteristic of our establishment which is usually quiet. Thank you again for sharing your experience, and we hope your next visit will be perfect. Sincerely, Valérie - Front Desk Team

Other web-users rate our hotel

  • 694 reviews 8.9/10 Location
  • 710 reviews 6.8/10 Room
  • 808 reviews 8.8/10 Service
  • 31 reviews 4.5/10 WiFi
  • 339 reviews 7.6/10 Breakfast
  • 327 reviews 8.5/10 Cleanliness
  • 305 reviews 8.6/10 Value
  • 86 reviews 8.8/10 Vibe

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