ibis Styles Basel City 3 stars

Customer review rating (ALL Rating) 4.6/5 1,023 reviews

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Grosspeterstrasse 44, 4052 BASEL, Switzerland

Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Enjoy a 50% discount on admission to all museums as well as Basel Zoo!

  • Hotel parking garage with direct access to the hotel by elevator

  • Tram stop 2 minutes, highway 1 minute, bus 42 SBB/Roche in front of hotel.

  • Free WIFI in the hotel & 24/7 reception. Free coffee & tea in hotel lobby.

Our accommodation(s)

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Hotel location

ibis Styles Basel City

Grosspeterstrasse 44
4052 BASEL
Switzerland

GPS:47.5452037, 7.6018692

Telephone
Fax +41 61 544 04 40

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ibis Styles Basel City

Non contractual photo

Tasty snacks and drinks in a stylish atmosphere. Our team is looking forward to welcoming you.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,023 reviews

TripAdvisor Rating  4.1/5  367 reviews

Customer review rating 4.0/5

Frank T. Couples - Confirmed reviews ALL

When we checked in, no one told us that in the elevator you needed to scan your room key for the elevator to actually move. Or at least add a visible note inside elevator to do that. We found the room to be extremely tight to get around the bed....especially after we found that a chair had to be placed out so that our clothing had a place. I would propose that a customer from oversees could be offered a piece of paper or a QR code be placed in the room, where information on the TV channels could be easily found. We appreciate it that numerous TV channels in multi languages are provided, but found it annoying to search for the English channels every time the TV was restarted. The remote is not intuitive. The staff was helpful, and breakfast selection was very good.

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Basel City. We are pleased to hear that you found our facilities clean and enjoyed the quality of our breakfast selection, as well as the helpfulness of our staff. We acknowledge your concerns about the room size and the challenges you faced regarding the elevator operation. Please know that we appreciate your suggestion for improved signage within the elevator. Your insight into the TV channel navigation is also valuable, and we will consider your idea for providing clearer instructions in the room. We strive to enhance the guest experience and your feedback is instrumental in helping us achieve that. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Ibis Styles Basel City Reception, Front Office

Customer review rating 4.0/5

Cristian S. Couples - Confirmed reviews ALL

Cold in the room, the heating system did not work. Problems with towels, I had to ask the reception several times for towels. The room was quite small in size.

Dear guest, Thank you very much for taking the time to write a review. We understand that you were not satisfied with the temperature or that there were problems with the towels. For your information, we would like to share that we are committed to the environment and comply with Green Key standards. Some of these standards involve saving energy and not impacting the environment surrounding the hotel, which is why we have a maximum temperature that cannot be exceeded and the windows cannot be opened. However, the comfort of our guests is also important to us, so we offer radiators in case the temperature is really low, or we can change rooms if desired. As for towels, our housekeeping team also complies with these standards and, in order to save water, we do not recommend single use of towels. They only collect towels found on the floor and not those hanging up. This information can also be found on a sign in the room. We hope you understand our situation and our commitment to the environment and we look forward to welcoming you back to our hotel. Ibis Styles Basel City Reception, Front Office

Customer review rating 2.5/5

Georgina E. Couples - Confirmed reviews ALL

I had called the hotel several times before our stay to confirm my requirements as a wheelchair user. Unfortunately the room and bathroom were not terribly spacious or laid out well for a wheelchair user. The toilet was very low. The shower seat was small and there was a lack of hand rails to support me in the shower. The pump dispenser toiletries were difficult to reach and operate. The whole showering experience made me feel unsafe. At home I can shower independently which I was unable to do in the hotel. I could only access one side of the bed. The bed was quite high and there was no bedside cabinet for me to put things on where I could reach them.

Dear guest, Thank you for sharing your opinion about your recent stay at the ibis Styles Basel City. Our wheelchair-accessible rooms comply with standards for wheelchair users, and we care deeply about the comfort of our guests. If you were dissatisfied with the standards we offer, as described here, you could have let us know in advance, as all room information is displayed online and we could have offered you other options, such as changing hotels or canceling your reservation at no cost. Our goal is to provide a comfortable experience for all our guests, and we regret that the accommodation did not meet your specific needs. We have taken note of your comments about the bathroom facilities, including the height of the toilet, the size of the shower seat, and the accessibility of toiletries. I understand how important these aspects are to your independence and safety. In addition, I appreciate your comments about the accessibility of the bed and the lack of storage space next to the bed. Your feedback is very valuable to us as we strive to improve our services and amenities for all guests. We will ensure that your comments are shared with the relevant departments to better inform our future improvements. Thank you again for your feedback. Ibis Styles Basel City Reception, Front Office

Customer review rating 4.0/5

Richard C. Families - Confirmed reviews ALL

Everything was good except the lady receptionist on check out was rude to the people before us and ourselves. It really spoilt our stay which was a shame as the rest of the stay was great and the check in staff fabulous.

Dear guest, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our hotel and breakfast. However, we regret to learn about your experience with the receptionist at checkout, as we strive to provide excellent service to all guests. We assure you that this incident will not happen again and we will speak to the person involved. We hope that the next time you come to Basel we can offer you a better experience and we will be delighted to welcome you. Ibis Styles Basel City Reception, Front Office

Customer review rating 5.0/5

Lesley M. Solo - Confirmed reviews ALL

Very happy with my 4 days at the hotel. All staff helpful - reception, dining room, housekeeping and especially Anya behind the bar. Room very clean, bed comfortable, lovely instantly hot shower. Delicious breakfast with a lot of choice. Request: rooms need a safe.

Dear Lesley M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our services and amenities. It was a pleasure to welcome you to our hotel and we look forward to welcoming you back. Your suggestion about adding safes in the rooms is appreciated and will be considered as we continually strive to enhance our guest experience. Ibis Styles Basel City Reception, Front Office

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Other web-users rate our hotel

  • 764 reviews 8.8/10 Location
  • 1,056 reviews 7.2/10 Room
  • 863 reviews 9.1/10 Service
  • 17 reviews 6.1/10 WiFi
  • 839 reviews 9/10 Breakfast
  • 430 reviews 8.3/10 Cleanliness
  • 128 reviews 5.9/10 Food

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