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ibis budget Basel City 1 star

Customer review rating 4.2/5 3,321 reviews
ibis budget Basel City
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Room 1

Number of guests
Children's age

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ALL - Accor Live Limitless

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  • I cannot use my points

  • I do not benefit from advantages

  • I cannot take advantage of the Members' rate

This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Ironing room
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Basel City

Grosspeterstrasse 12
4052
basel
switzerland

Tel: +41613174000

Fax: (+41)61/3174010

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 10km / 6 miles

  • By train

    BASEL At 0.8km / 0.5 miles

GPS :47.545044, 7.599613

Our accommodations

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: 3
  • Area: From 13m²
  • Wireless internet in your room
  • High speed internet

Twin Room with twin beds (31x79 in. [80x200 cm])

  • Max. number of persons: 2
  • Area: From 13m²
  • Wireless internet in your room
  • High speed internet
Accessible room

Room with 1 double bed (59x79 in. [150x200 cm]) and wheelchair access

  • Max. number of persons: 2
  • Area: From 13m²
  • Wireless internet in your room
  • High speed internet

Our guest reviews for
ibis budget Basel City

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,321 reviews

tripadvisor

TripAdvisor Rating 3.5/5

640 reviews

Good location and room

Customer review rating 4.2/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

The hotel is in a good location with access to tram and room is clean. It would be an even better experience if the (male) check-in service staff is kinder and more patient, instead of assuming the customer is an idiot and do not know how to scan card and press a lift button. When in fact, the card was not pre-set properly.

Dear MERION A., Thank you for taking the time to tell us about your experience at the ibis budget Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Basel City

Nice stay with inconveniences

Customer review rating 4.2/5

Hias Business - 04/02/2020 Confirmed reviews ALL

The room, bed, wet cabin were as expected. Some small maintenance has to be done in the room. Lights are loosen, paintings to be done. Unfortunately the booking via All app was only confirmed but not proceeded with the hotel. My Platinum status was not considered at all, also during my check-in I was requested to downgrade the room.

Dear KLONER M., Thank you for taking the time to tell us about your experience at the ibis budget Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Budget Basel City

Sauber,funktional,elegant.

Customer review rating 4.2/5

P.brandys Couples - 29/01/2020 Confirmed reviews ALL

Rezeption service elagant,prompt, we were very happy to be there...

Dear Paul B., We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Basel City

Very well located for station and town

Customer review rating 4.2/5

Julia Couples - 21/01/2020 Confirmed reviews ALL

Ibis budget rooms are BRILLIANTLY designed. Breakfast was very good value, beautifully displayed

Dear guest, We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Basel City Team

good location, good breakfast, standard facilities

Customer review rating 4.2/5

Athos Families - 01/01/2020 Confirmed reviews ALL

as above

Dear guest, We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Basel City Team

Best value for money in Basel.

Customer review rating 4.2/5

Panbo2s Families - 23/12/2019 Confirmed reviews ALL

Best value for money in Basel. Very helpfull staff. Clean and modern rooms.Next to SBB train station (5 min. from hotel). The hotel isn't difficult to get to from the station but just be sure to get the tram in the right direction! When you check in you'll be given a card which will get you free travel around town.

Dear PANAGIOTIS B., We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Badget Basel City

very good

Customer review rating 4.2/5

Anonymous Families - 20/12/2019 Confirmed reviews ALL

clean, quiet room

Dear CORINNE L., We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Budget Basel City

Weekend trip

TripAdvisor rating 3.5/5

harigopalsa Couples - 18/12/2019 TripAdvisor review

The rooms were really small and stuffed. The bathroom was a shower cabinet with just enough room to stand. The room was stuffy and there was no option to open the windows. Though everything was clean and had good helpful service. The breakfast was also nice.

Acceptable Stay

Customer review rating 4.2/5

Ben Solo - 10/12/2019 Confirmed reviews ALL

Booked my stay here from Thursday, and checked out Sunday morning. I was first put in a room where the window wasn’t closing, and with construction going on outside, I thought I better move to a different room, so I did. The second room I stayed in was okay, but the window didn’t open this time, plus it was a bit warm, even though the airconditioner was set on the lowest temperature and max fan. There was also a bit of leakage going on whenever I had a shower; there would be a puddle just outside the shower door and by the sink. Also had to give them a £20 deposit to borrow a power adapter that would fit on their sockets. Bed was a bit tough and pillows weren’t that fluffy. You could see some yellow stains on the toilet walls as well. Upon check-out, there was only one receptionist, so there was a bit of a queue going on, but fortunately I was the next one up, so only waited about 15 minutes or so. I guess this is what budget really is like.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Basel City Team
Customer review rating 4.2/5

Gina Business - 10/12/2019 Confirmed reviews ALL

The staying was good. However, before I arrived I wrote several emails to confirm whether I booked successfully (I was there for business travel), but no one got back to me. Also, I haven't received an invoice and it has been three weeks.

Dear Yu-ting C., We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Basel City
Customer review rating 4.2/5

Ms. A. Couples - 10/12/2019 Confirmed reviews ALL

This was a small budget hotel but that is not an issue. The issue I had was that the room we had was a triple, with one set of bedding. When I went to the front desk to request an additional set of bedding (needed bedding for two people, but this room had bedding for just one person - in a triple room), I received what appeared to be a set of bedding that was removed from another bed. The person at the desk said there was no more bedding available.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Basel City Team

Room too hot and not able to open window.

Customer review rating 4.2/5

Jamie Families - 09/12/2019 Confirmed reviews ALL

We found the room and hotel very hot. Made it hard to sleep. Unable to open the window to get any fresh air which wasn’t nice. Staff were very friendly and helpful.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Basel City team

Chronic back pain having slept on the most uncomfortable bed ever.

Customer review rating 4.2/5

Debbie O. Families - 07/12/2019 Confirmed reviews ALL

1 night stay to visit Christmas markets. Room 545. The bed was like sleeping on a plank of wood. The shower during use flooded the whole sink area that flowed under the bed. During the stay the room was so hot it was unbearably hot on using the AC this did not cool the bedroom down so during a very sleepless night and chronic back pain from bed went to open the window and the handle has been snapped off and couldn’t open. Massive health and safety risk Re fore escape. This caused me to have an awful and very distressing panic attack in the night. On checkout not one person on the reception asked how our stay had been. Want to raise this with general manager too as one week later back still in pain from bed.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis budget Basel City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Basel City Team

Nice clean and friendly place

Customer review rating 4.2/5

Anonymous Business - 07/12/2019 Confirmed reviews ALL

Everything fine. Basic but good. Easy location for the train station and just 10 mins by taxi to the centre.

Dear YVONNE P., We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Basel City

Pleasant

Customer review rating 4.2/5

Christian P. Friends - 07/12/2019 Confirmed reviews ALL

A group booking, simply easy and stress free

Dear CHRISTIAN p., We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Basel City

The hotel, the room, the facilities were just what I needed for my stay in Basel

Customer review rating 4.2/5

Søren P. C. Solo - 05/12/2019 Confirmed reviews ALL

As above mentioned I was very pleased with my stay. Everything was what I was looking for: efficient and practical, nice small but functional room, a polite staff and a good simple breakfast. Perfect for a single person and a shorter stay in Basel. I told this to the desk clerk on leaving the hotel.

Dear SOREN PETER C., We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Basel City

Quit clean and convenient

Customer review rating 4.2/5

Rachid N. Solo - 02/12/2019 Confirmed reviews ALL

Shot but memorable I will be back and definitely recommended

Dear RACHID n., We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis budget Basel City

Not so great.

Customer review rating 4.2/5

James W. Business - 25/11/2019 Confirmed reviews ALL

I found the room to be hot and very stuffy. There was very little air circulation and the room's thermostat did not seem to function, as turning the setting to colder did not work. The room was also extremely small, with no storage for me clothes other than a small post to hang a few shirts. However, the staff were very friendly and courteous. The morning breakfast buffet was also nice.

Dear JAMES W., Thank you for taking the time to tell us about your experience at the ibis budget Basel City. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget. Please do not hesitate to contact me during your next visit. Sincerely,

clean, efficient and good location

Customer review rating 4.2/5

Anonymous Friends - 19/11/2019 Confirmed reviews ALL

Pleasant reception area, Gave good instructions and details of area and transport. Very clean rooms(was a little hot) More than ample buffet breakfast with good selection. Clean areas and very pleasant efficient staff

Dear guest, We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Basel City Team

All OK except for closed down room - it desperately needed fresh air - too claustrophobic

Customer review rating 4.2/5

Andy Business - 18/11/2019 Confirmed reviews ALL

I couldn't stay in this hotel again unless the windows can be opened

Dear guest, We very much appreciate your comments regarding your stay at the ibis budget Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Basel City Team
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