ibis budget Basel City 1 star

Customer review rating (ALL Rating) 4.2/5 682 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Enjoy a 25% discount on admission to Basel Zoo as well as all museums!

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

  • Free WIFI throughout the hotel.

  • 24/7 reception desk & snacks, tram stop 1 min from hotel & 2 min to freeway

Our accommodation(s)

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Hotel location

ibis budget Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545044, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

3 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  682 reviews

Customer review rating 0.5/5

Jaime W. Solo - Confirmed reviews ALL

It was horribly uncomfortable in my room. The window does not open. I had the fan on high and the temperature as low as it would go. This was one of the worst hotel experiences I've ever had. In the morning I told the front desk and she said they would send someone up to open the window. This was at 7am, the person didn't arrive at my room until 10. I did not sleep well at all.

Dear Guest, Thank you for sharing your experience with us. I am truly sorry to hear about the discomfort you faced during your stay. We understand that temperature control is crucial for a pleasant experience, and I regret that our efforts did not meet your expectations. I would like to assure you that we aim to provide prompt assistance to all our guests, and I apologize for the delay in addressing your concerns regarding the window. Your feedback is important to us, and we will take it into consideration as we strive to enhance our services. Kind regards, ibis budget Basel City

Customer review rating 4.5/5

Agnes A. A. Solo - Confirmed reviews ALL

Friendliness of the staff was not 'artificial', seemed to be very honest

Dear Agnes A. A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that our team's genuine friendliness contributed to your feeling of being at home. Your positive feedback motivates us to continue providing exceptional service. Best regards, ibis budget Basel City

Customer review rating 2.0/5

Edith G. M. Solo - Confirmed reviews ALL

Although I have been not the first time at this Ibis Hotel , this time I was disappointet with the comfort of the room. I have checked in to room 417. The room was quite hot and sticky as I entered. I turnend on the aircon to the max and as low as possible. I didn't focus anymore on the temperature and trusted the tempetature will decrease over time. As it is not possible to open the window I had to wait and hope the aircon does its job. But I was wrong. At 03.00h I couldn't sleep anymore.I woke up all the time. So I headed down to the reception in order to get help. But no one was there and the emergency number no one picked up. I went down at 06.00h and asked for the handle to open the window. He apologised for the circumstances at the desk The other two nights due the open window I could sleep well. I have checked the aircons airflow which was almost not noticible in the first night. So I think something with the aircon was not right. Otherwise all ok. Clean and staff is helpful when they are there. The room is rather small but ok for 1-3 nights.

Dear Edith G. M., Thank you for sharing your feedback regarding your recent stay at ibis budget Basel City. We are genuinely sorry to learn about the discomfort you experienced due to the air conditioning in your room. It is our goal to provide a pleasant and comfortable environment for all our guests, and we regret that we fell short during your visit. We understand how important a good night's sleep is, and we appreciate your patience while you sought assistance. Our team is committed to being available for our guests, and we will review our procedures to ensure that support is accessible at all times. We are glad to hear that you found the cleanliness of the room satisfactory and that our staff was helpful when present. Thank you for your understanding, and we hope to provide you with a more comfortable experience in the future. Best regards, ibis budget Basel City

Customer review rating 3.5/5

Gareth R. Couples - Confirmed reviews ALL

Room was too hot even with airconditioning on full. Despite leaving towels hanging they changed them every day unnecessarily.

Dear Gareth R., Thank you for your feedback. We are pleased to hear that you found our location convenient and our staff helpful. We regret that you experienced discomfort with the room temperature and that towels were changed daily despite your preference. Your comments will be taken into consideration as we continually strive to improve. Goodbye, and best regards, ibis budget Basel City

Customer review rating 3.5/5

Emma B. Business - Confirmed reviews ALL

A budget-hotel close to the main station of Basel, with simple but clean rooms and a very good breakfast (including gluten-free options). The room's temperature was hard to change and sadly no windows could be opened but besides of that good value for the price.

Dear Emma B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the cleanliness of our rooms and the breakfast options available. However, we regret that you encountered difficulties with the room temperature and ventilation. Your comments are valuable, and we will consider them as we strive to improve our guest experience. Best regards, ibis budget Basel City

Other web-users rate our hotel

  • 1,803 reviews 9/10 Location
  • 2,366 reviews 4/10 Room
  • 1,380 reviews 9/10 Service
  • 38 reviews 7.9/10 WiFi
  • 1,484 reviews 2.2/10 Comfort
  • 807 reviews 8.6/10 Breakfast
  • 756 reviews 7.5/10 Cleanliness
  • 222 reviews 5.2/10 Amenities

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