ibis budget Basel City 1 star

Customer review rating (ALL Rating) 4.2/5 704 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Enjoy a 25% discount on admission to Basel Zoo as well as all museums!

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

  • Free WIFI throughout the hotel.

  • 24/7 reception desk & snacks, tram stop 1 min from hotel & 2 min to freeway

Our accommodation(s)

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Hotel location

ibis budget Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545044, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

3 breakfasts

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  704 reviews

Customer review rating 2.0/5

Edith G. M. Solo - Confirmed reviews ALL

Although I have been not the first time at this Ibis Hotel , this time I was disappointet with the comfort of the room. I have checked in to room 417. The room was quite hot and sticky as I entered. I turnend on the aircon to the max and as low as possible. I didn't focus anymore on the temperature and trusted the tempetature will decrease over time. As it is not possible to open the window I had to wait and hope the aircon does its job. But I was wrong. At 03.00h I couldn't sleep anymore.I woke up all the time. So I headed down to the reception in order to get help. But no one was there and the emergency number no one picked up. I went down at 06.00h and asked for the handle to open the window. He apologised for the circumstances at the desk The other two nights due the open window I could sleep well. I have checked the aircons airflow which was almost not noticible in the first night. So I think something with the aircon was not right. Otherwise all ok. Clean and staff is helpful when they are there. The room is rather small but ok for 1-3 nights.

Dear Edith G. M., Thank you for sharing your feedback regarding your recent stay at ibis budget Basel City. We are genuinely sorry to learn about the discomfort you experienced due to the air conditioning in your room. It is our goal to provide a pleasant and comfortable environment for all our guests, and we regret that we fell short during your visit. We understand how important a good night's sleep is, and we appreciate your patience while you sought assistance. Our team is committed to being available for our guests, and we will review our procedures to ensure that support is accessible at all times. We are glad to hear that you found the cleanliness of the room satisfactory and that our staff was helpful when present. Thank you for your understanding, and we hope to provide you with a more comfortable experience in the future. Best regards, ibis budget Basel City

Customer review rating 3.5/5

Gareth R. Couples - Confirmed reviews ALL

Room was too hot even with airconditioning on full. Despite leaving towels hanging they changed them every day unnecessarily.

Dear Gareth R., Thank you for your feedback. We are pleased to hear that you found our location convenient and our staff helpful. We regret that you experienced discomfort with the room temperature and that towels were changed daily despite your preference. Your comments will be taken into consideration as we continually strive to improve. Goodbye, and best regards, ibis budget Basel City

Customer review rating 3.5/5

Emma B. Business - Confirmed reviews ALL

A budget-hotel close to the main station of Basel, with simple but clean rooms and a very good breakfast (including gluten-free options). The room's temperature was hard to change and sadly no windows could be opened but besides of that good value for the price.

Dear Emma B., Thank you for your feedback regarding your recent stay. We are pleased to hear that you appreciated the cleanliness of our rooms and the breakfast options available. However, we regret that you encountered difficulties with the room temperature and ventilation. Your comments are valuable, and we will consider them as we strive to improve our guest experience. Best regards, ibis budget Basel City

Customer review rating 4.0/5

Annette W. Friends - Confirmed reviews ALL

So hot in the rooms and the air conditioning does not work nor do windows open

Dear Annette W., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our rooms comfortable. However, we apologize for the discomfort you experienced due to the temperature and air conditioning issues. We appreciate your comments and will take them into consideration. Best regards, ibis budget Basel City

Customer review rating 1.5/5

Michael V. E. Solo - Confirmed reviews ALL

window could not open and poor ventilation. much too warm in the room, and after shower much too humid

Dear Michael V. E., Thank you for your feedback regarding your recent stay. We regret to hear that you experienced issues with ventilation and humidity in your room. Your comments are valuable, and we will take them into consideration as we continuously strive to enhance our guests' comfort. Best regards, ibis budget Basel City

Other web-users rate our hotel

  • 1,801 reviews 9/10 Location
  • 2,372 reviews 4.1/10 Room
  • 1,392 reviews 9/10 Service
  • 39 reviews 8/10 WiFi
  • 1,492 reviews 2.3/10 Comfort
  • 805 reviews 8.6/10 Breakfast
  • 766 reviews 7.5/10 Cleanliness
  • 14 reviews 2.4/10 Bar

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