Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,477 reviews

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Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,477 reviews

TripAdvisor Rating  4.5/5  659 reviews

Certificate of excellence 2023

Pleasant atmosphere and atention.

Customer review rating 4.0/5

Ximena Families - Confirmed reviews ALL

The hotel was nice. My only issue was that the fridge with the complimentary water was dirty in the inside a.d although they added water after we took some, it was not cleaned. The rest was really good. Looking forward to visiting again

Dear Ximena, Thank you for sharing your feedback on your recent stay at our hotel. We're glad to hear that you found the overall experience enjoyable. However, we apologize for the inconvenience caused by the cleanliness of the fridge with the complimentary water. Maintaining cleanliness is a priority for us, and we regret that this aspect of your stay did not meet our usual standards. We're pleased that aside from this issue, you found the rest of your stay to be really good. Your satisfaction is important to us, and we appreciate your understanding. We look forward to the opportunity to welcome you back on your next visit to our hotel. Warm regards, Your Novotel Basel City

Good palace to Stay in Basel

TripAdvisor rating 5.0/5

Ethelcl TripAdvisor review

I have booked a queen size room at the Novotel Basel City. The hotel is about a 10 minute walk from Basel SBB railway station, or you can take trams 10, 11 or 16 to the hotel or from the hotel to the city centre. The room faced the street and was on the top floor, so it was quiet and not noisy, even the situation. They rooms have a kettle, tea, coffee and on the bathroom they offer all the toiletries required. The staff are really nice, they all speak English and are really helpful. I highly recommend the bar and the restaurant, the food is really good.

very lovely staff and place

Customer review rating 5.0/5

Theresa F. Business - Confirmed reviews ALL

very nice experience. very easy to find.

Dear Mrs F., Thank you very much for your great review! We are very pleased to hear that your stay with us was pleasant and that you were satisfied with our service. Your satisfaction is our greatest reward and we hope to welcome you back soon. Kind Regards Novotel Basel City

Very pleasant stay

Customer review rating 4.5/5

Kamila Z. Families - Confirmed reviews ALL

Great location, very attentive stuff, clean room, excellent breakfast

Dear Kamila Z. We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. We are happy to share your comments with the mentioned member of the team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for choosing Novotel Basel City, and hope you had a joyful easter. We look forward to welcoming you back very soon. Best regards, Your Novotel Basel City Team

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Really lovely hotel, friendly staff and great location.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely yours, Your Novotel Basel City Team

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Other web-users rate our hotel

  • 603 reviews 8.6/10 Location
  • 867 reviews 7.9/10 Room
  • 837 reviews 9/10 Service
  • 17 reviews 7.6/10 WiFi
  • 502 reviews 8.8/10 Breakfast
  • 349 reviews 8.4/10 Cleanliness

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