Novotel Basel City Hotel 4 stars

Great helpful staff, clean lobby. Remote control in room and bathroom wall dirty. Dust on coffee machine and cups. Wall diving shower and bedroom awful design. You could see shadows from bedroom if whoever was in shower and if light was on , see the whole person, completely inappropriate in family room. Sleep was disturbed due to whole bedroom lighting up when someone switched in light in bathroom through glass wall.

Great staff and room

Staff and food were amazing. Location good. But couldn't get bedroom cool enough to sleep.

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

Very friendly staff, nice clean modern room. Breakfast was good but stay was spoilt by heating controls in room. Air conditioning only warmed room so receptionist had to open the window. The whole of the 4th floor was far too hot considering it was late December. Would not recommend due to this fact.

Excellent hotel, friendly and helpful staff.

Great location, Great staff

One of the best Novotel experiences. Room was great, the staff from reception, restaurant, bar were excellent. Breakfast was also very good. Well done for keeping the bar so high.

All was great, the service is always impeccable.

In this hotel you always feel welcome and privileged. The rooms are spacious and invitingly furnished. The breakfast buffet leaves nothing to be desired and the bar also offers a large selection of different drinks.

It is just a hotel nothing more nothing less

The best hotel in Basel. The employees are the most profesional and friendly I ever found in a hotel. The rooms are perfect, clean and good size. The food is also very good

Very pleasant room and totally quiet ... always again. I enjoyed the stay and the stuff ist very helfful. the included breakfast is rich and very tasty. The location is not in the center of Basel, but the included ticket for two days for the public transport is a great plus.

The staff and the hotel is 5-star level. They made sure we had everything according to our Platinum status and we were just mind blown with they professionalism. We have recently been in Sofitel Strasbourg and I think they should do some training with Novotel Basel to learn about guest satisfaction and experience ;) It was my best stay in a Accor hotel this year and as you may check I had more than 70 around the world just in 2019! Special thanks to Larissa, that made sure to provide us with the cherry-on-the-top service during our check-out! Congratulations to the hotel management and their whole staff! You guys are great!