Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.6/5 914 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

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Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  914 reviews

TripAdvisor Rating  4.3/5  690 reviews

Customer review rating 3.0/5

Mandy X. Business - Confirmed reviews ALL

I’ve stayed at the hotel for many nights for business purposes. Breakfast is decent and location is good. But the staff is either inexperienced or ignorant. The booking is always done through my company and paid by my company. But at checkout the receptionist insisted there’s nothing on the record and charged my credit card. Afterwards I had to get my company to call them and of course if they actually looked the payment was already done by my company. They finally refunded my credit card but didn’t acknowledge the mistake or attempt an apology. Also the TV can’t be connected via phone so it’s pretty much useless. Staff advised if we had a HDMI cable that would work. Who carries around HDMI cable to travel? I ask.

Customer review rating 4.0/5

Romano S. Business - Confirmed reviews ALL

Convenient across the road from the office. Nice , spacious and clean rooms and good beds. breakfast is of good quality and has sufficient variety. Point of improvement is that the temperature control in the room is bad. The room was to warm and could not cool down enough

Customer review rating 5.0/5

Artur G. Business - Confirmed reviews ALL

From the moment we checked in till the end of our stay, Lea at the reception was taking the best care of us making us feel at home and beloved! Later in the evening we had a dinner at the restaurant and we had the best care from Youseff! I am the top elite level member of three different chains and have seen a lot of top notch hotels all around, but these two employees made Novotel Basel City very special among all others! Sincerely, thank you Lea and Youseff! Arthur G.

Comfortable hassle free stay

TripAdvisor rating 5.0/5

Srijit S Business - TripAdvisor review

I came there with family to receive the BLT Built architectural award at the event held at Elisabethen Church, Basel. Simple clean modern interiors - the lobby and restaurant. Food was good but I wish there were more gluten free vegan options- though gluten free bread was available and chefs were happy to prepare it with olive oil. Courteous staff front office and restaurant - I can recall Vera, Shalini, Marco and Hannah. Easy Tram access from just near the hotel. Thank you, Ar. Srijit Srinivas

Customer review rating 5.0/5

Stephanos P. Families - Confirmed reviews ALL

IT WAS EXCELLENT. FROM CHECK IN TO CHEK OUT EVERY THING WENT SMOOTHLY. FRIENDLY HELPFUL STAFF.

Dear Stephanos P., Thank you for your kind words regarding your recent stay at Novotel Basel City. We are delighted to hear that you enjoyed our central location, breakfast options, and the service provided by our staff. Your feedback is greatly appreciated. Best regards, Novotel Basel City

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Other web-users rate our hotel

  • 729 reviews 8.9/10 Location
  • 906 reviews 7.2/10 Room
  • 792 reviews 8.3/10 Service
  • 11 reviews 6.9/10 WiFi
  • 568 reviews 8.8/10 Breakfast
  • 407 reviews 8.4/10 Cleanliness

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