Novotel Basel City Hotel 4 stars

Customer review rating 4.5/5 3,866 reviews

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Room 1

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Novotel Basel City
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+ 21 Services

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Boat excursions (nearby)Paying
  • Jogging track (nearby)
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 basel
switzerland

Tel: +41613066868

Fax: (+41)61/3066869

Check-in from 14h00

Check out up to 12h00

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 10km / 6 miles

  • By train

    BASEL At 0.8km / 0.5 miles

GPS :47.545049, 7.599613

Our accommodation(s)

The modern, spacious Novotel rooms are adaptive to your individual needs.

Family Room with a queen size bed and sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City View, Patio, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Executive Room with queen size bed and sofa

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Next twin room

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

International and regional delicacies await you at this trendy yet cozy bar, complete with reading corners for lounging and spaces for working.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 192

  • Maximum capacity: 200 people

Find out more

Our guest reviews for
Novotel Basel City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,866 reviews

tripadvisor

TripAdvisor Rating 4.5/5

587 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Not the first time, we like the hotel all good... but staff/restaurant overwhelmed during Easter

Customer review rating 3.5/5

Artur Families - 10/04/2021 Confirmed reviews ALL

We’ve been to you hotel, we like the location, the rooms, the ability to accommodate 2 kids in parents room for free and breakfast. However, during Easter staff was visibly overwhelmed during dinners. On first night we got a la carte, which was good, but waiter did not know what gluten-free means (said it’s without milk...). Then, on second day we were not informed at reservation that the formula changes to buffet - which got our kids by surprise, as they wanted a burger... So overall nothing big - but it was visible that Easter popularity has surprised the hotel.

Room was good, food was awful

Customer review rating 3.0/5

H. Friends - 10/04/2021 Confirmed reviews ALL

Service, room and location were good, but unfortunately the extremely poor dining experience made the stay unforgettable in all the wrong ways. I have had much better food at the IKEA food court. We could not believe it. We complained to the front desk upon checkout, and they presented their apologies. I appreciate that they accepted it and did not try to make up excuses. I guess they were not caught by surprise. It was, frankly, inexcusable.

Very child and overall customer service friendly stay at Novotel

Customer review rating 4.5/5

Panos A. Families - 06/04/2021 Confirmed reviews ALL

The Novotel staff were extremely friendly and accommodating during our 4 days of stay with them. They were particularly friendly with our kids and all the other kids that stayed at the hotel during the Easter weekend. All our questions were answered fast and correctly. They helped us out quickly when their parking had a software issue and would not let us in with the car. And overall they made everything possible for us to enjoy our stay there during Covid times.

Dear Panos A., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charline - Front Office Novotel Basel City

Fine, nothing special, standard treatment.

Customer review rating 3.0/5

Jean P. C. Families - 21/03/2021 Confirmed reviews ALL

If I would have been a number instead of a person, it would have been the same.

Dear Mr. C.,, Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am very sorry and much regret that your experience did not meet your expectations; please allow me to express my sincerest apologies. It seems that a couple of things went wrong during your stay. I am agree with you, if we provide any services, this should be in a proper way and shape. Therefore I would like again to apologize for the inconveniences with your room service. Furthermore, I much regret your note referring the treatment. In my point of view, there are lots of things which could not be change physically and we have not much influence on it, but what you have mentioned is totally under our control. In general it is our key goal and the most important resources to spend all of our attention to our guest (especially in the current times). Please rest assured that we will take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Therefore I would be very grateful to provide you with a special offer as sign of our will for compensation. Please do not hesitate to contact us for any question and information. I remain at your disposal. Sincerely, Billal Al Kahlout Rooms Division Manager Novotel Basel City

Very warm welcome at the reception. Excellent spotless clean room. Comfortable bed

Customer review rating 5.0/5

Odysseus Families - 28/02/2021 Confirmed reviews ALL

Very pleasing short stay in a modern, well equipped and strategically located hotel in Basel

Dear Odysseus, Thank you very much for sharing your experience, we really appreciate your kind comments which will for sure encourage all of our staff members as we strive to continuously improve the quality of our services. We hope to have the chance to welcoming you again! Sincerely, Charline - Front Office Novotel Basel City

Ok stay

Customer review rating 3.0/5

Pe… Business - 07/02/2021 Confirmed reviews ALL

Room smelled of cigarettes. 24 hours later I still haven’t received my invoice by email. Stay is not showing as a recent stay in Accor app.

Dear Mr. D., Thank you for taking the time to share your feedback with us. I was already informed by my team, that you also wrote an e-mail. We do hope, all questions are now clear. We are very sorry, that your room smelled like cigarettes', we take care, that you will have a different room tomorrow. Please do not hesitate to contact us 24 hours, if something is not okay with the hotel room. We will help you to find a solutions directly. We hope you will have a safe trip tomorrow to arrive in our hotel. Sincerely, Larissa Harter Novotel Basel City

Nice stay, always a pleasure

Customer review rating 4.0/5

Matthias Business - 28/01/2021 Confirmed reviews ALL

Hotel staff very friendly, rooms very clean

Dear Matthias, We very much appreciate your loyalty and feedback regarding your latest stay at the Novotel Basel City. We are truly sorry if the breakfast you have received was not according to your order! Of course this is not the service we are willing to offer to our guests. Please don't hesitate to reach the reception while you are still in the hotel would such a situation happen again. Thank you for sharing your experience, it is our hope to have the chance to welcoming you again soon! Sincerely, Charline - Front Office Novotel Basel City

Work

Customer review rating 5.0/5

René Business - 15/01/2021 Confirmed reviews ALL

As always and even in this difficult times my stay with you was very good.

Dear Mr. Z., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback from your side. We are happy to welcome you so frequently. We hope to welcome you back soon! Sincerely, Larissa Harter Novotel Basel City

Excellent Staff

Customer review rating 5.0/5

Kevin T. Business - 27/12/2020 Confirmed reviews ALL

The staff in this particular Novotel provide an overall fantastic service.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Charline. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Larissa Harter Novotel Basel City

Good stay

Customer review rating 5.0/5

Abhilash Families - 06/12/2020 Confirmed reviews ALL

The entire experience, although a short one, was very pleasant. Starting from the booking - as soon as I completed the booking on their website, I got an email from the hotel saying that they will prepare a baby cot and a sofa bed for our two kids. The online check-in process was simple and ensured that we were in our room in a few minutes of arriving at the hotel. We had arrived quite late, but the hotel staff took in our order for room service dinner. A good breakfast was served in the room again at the exact time that we requested. Room was neat and clean, comfortable bed - all in all we had a good rest.

Dear Abhilash V., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Larissa Harter Novotel Basel City

Great work stay

Customer review rating 5.0/5

Rene Z. Business - 29/11/2020 Confirmed reviews ALL

As always the service was impecable

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Larissa Harter Novotel Basel City

very Good stay

Customer review rating 4.5/5

Marco Couples - 27/11/2020 Confirmed reviews ALL

Our room was as expected and the hotel staff was very kind.

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Basel City. We are delighted to read that you had a great stay with us and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely yours, Line Novotel Basel City

Comfortable hotel with a good location

Customer review rating 4.0/5

Brian Families - 16/11/2020 Confirmed reviews ALL

We've stayed only 1 night and we have had a good time. Reception staff was very friendly. The room was nice, clean and comfortable. The bed was great. The only negative point is that the room was a bit cold. We've tried to raise temperature but the system was not very efficient. We think that, because of the pandemic, very few guests were present, thus the hotel may not push on the heating bill. Not a big deal though.

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive feedback from our guest to improve the quality of our services. Don't hesitate to contact the reception during your stay if you room is to cold or if you have any problem. We have extra heater on availability free of charge on simple request. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Kind regards, Line Novotel Basel City

Visit Basel

Customer review rating 5.0/5

Johana Families - 26/10/2020 Confirmed reviews ALL

The staff was nice and super helpful. We find the hotel pretty and felt safe since we could see they are following health recommendations very well. The Breakfast is awesome and many options included.

Dear Johana M., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to continuously improve the quality of our services, even more in this difficult pandemic time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Line Novotel Basel City

Good Stay

Customer review rating 4.5/5

Alexander S. Solo - 23/10/2020 Confirmed reviews ALL

Short overnight stay next to Basel SBB station

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. The hotel located very close to the train station offers great travel possibilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Line Novotel Basel City

Nice stay

TripAdvisor rating 4.0/5

FamLIBXL Family - 08/01/2020 TripAdvisor review

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

Dear FamLIBXL Thank you for taking the time to share your feedback with us. Indeed, our parking is not free of charge. The price of CHF 26.00 is compared to the prices in the city normal. We hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

A good return to this hotel, if a bit hot.

TripAdvisor rating 4.0/5

JoeFromUtrecht Family - 01/01/2020 TripAdvisor review

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

Dear JoeFromUtrecht Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

This hotel is all about location, comfort, and good service!

TripAdvisor rating 5.0/5

annarL3834CN Couples - 30/12/2019 TripAdvisor review

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

Dear AnnarL3834CN We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Great hotel with first-class service

TripAdvisor rating 5.0/5

markofiedler Business - 18/12/2019 TripAdvisor review

In this hotel you always feel welcome and privileged. The rooms are spacious and invitingly furnished. The breakfast buffet leaves nothing to be desired and the bar also offers a large selection of different drinks.

Dear Mr. Fiedler Thank you very much for taking the time to share your great feedback. It is always a pleasure, to welcome you so many times. Feedback like yours, are motivating our team more and more, to serve a super service. We wish you and your family merry Christmas and a happy new year! Looking forward for your next reservation in January 2020. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

one night experience

TripAdvisor rating 5.0/5

alexanderturner2019 Business - 15/12/2019 TripAdvisor review

Very pleasant room and totally quiet ... always again. I enjoyed the stay and the stuff ist very helfful. the included breakfast is rich and very tasty. The location is not in the center of Basel, but the included ticket for two days for the public transport is a great plus.

Dear Mr. Turner, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

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