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Novotel Basel City Hotel 4 stars

Customer review rating 4.5/5 4,159 reviews

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Novotel Basel City
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+ 17 Services

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shop Paying
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
Leisure and activities
  • Fitness centre
  • Boat excursions (nearby) Paying
  • Jogging track (nearby)
Business services
  • 7 Meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 basel

Tel: +41613066868

Fax: (+41)61/3066869

Check-in from 14h00

Check out up to 12h00

  • By plane


  • By train

    BASEL At 0.8km / 0.5 miles

GPS :47.545049, 7.599613

Our accommodation(s)

The modern, spacious Novotel rooms are adaptive to your individual needs.

Our restaurants and bars


Type of cuisine: International

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.


International and regional delicacies await you at this trendy yet cozy bar, complete with reading corners for lounging and spaces for working.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 192

  • Maximum capacity: 200 people

Find out more

Our guest reviews for
Novotel Basel City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,159 reviews

TripAdvisor Rating 4.5/5

605 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021
Customer review rating 5.0/5

Emmanuelle H. D. Families - 14/09/2021 Confirmed reviews ALL

Staying at NOVOTEL BASEL is just a perfect experience, employees at arrival desk and at bar - restaurant - are very kind and helpful

Great Stay

Customer review rating 5.0/5

John S. Business - 05/09/2021 Confirmed reviews ALL

Always a pleasure to stay in Basel

As always: Great Stay

Customer review rating 4.5/5

A. S. Business - 03/09/2021 Confirmed reviews ALL

Really appreciate the fact for being recognized as a ALL member. Check-in staff was super helpful.

Far below expectations

Customer review rating 2.0/5

Fabiola B. Families - 31/08/2021 Confirmed reviews ALL

The room was very noisy (as the hotel is located in the middle of road cross, a different glass would be required) and we did not manage to sleep and rest as waken up very early by the road noise. There was just one bathrobe in the room and we had to use in 2 (the reservation was for 2 adults and 1 kid). I called the reception in the morningto get another one and it arrived 20 minutes later so not useful as we had to take shower before.

Easy access and extremely comfortable

Customer review rating 5.0/5

Paolo Families - 30/08/2021 Confirmed reviews ALL

Just arrived from a long trip, we have easily found the hotel and have been warmly welcomed. Great breakfast.

Satisfying stay

Customer review rating 3.5/5

Vedad V. Families - 28/08/2021 Confirmed reviews ALL

People always focus on critics in hope that these words would improve hotel service. *The first night we arrived, there were some spilled peanuts at the window. During our entire stay, these peanuts have never been removed, vacuumed, making myself wondering how properly cleaning actually is. *Same night we couldn't shower properly since there were no shower gel bottles, so we used soap. Rest of the stay, despite we were party of three, we got only one shower gel bottle. It culminated last night of stay where there were no shower gel bottles at all, forcing myself to go to the reception to ask for few.

Great stay and late dinner.

Customer review rating 5.0/5

Ralph Families - 26/08/2021 Confirmed reviews ALL

Spend just 1 night at the hotel, but was very happy. Arrived late around 10 pm, and was still able to order a dinner. Breakfast was great and and also enough to eat for our kids (5 and 7 years old). Was also provided advise on where to go in Basil for a very quick visit. Thanks! Ralph


Customer review rating 4.5/5

Dutchman Families - 25/08/2021 Confirmed reviews ALL

Great as always!


Customer review rating 3.5/5

Anonymous Couples - 23/08/2021 Confirmed reviews ALL

We booked an executive room. It was average, the view was on a busy street and no possibility to open the windows for air. I wonder why they didn’t build the executive rooms towards the yard. Cleanliness was G.. Unfortunately we just had one bathrobe and no slippers. I asked for the slippers but they run out of it. Check in receptionist was quite unfriendly. All in all ok but not more than that.

Pleasant stay at excellent location

Customer review rating 4.0/5

Traveller Families - 23/08/2021 Confirmed reviews ALL

Went for a city trip with the family. Nice to get free tickets to public transportation. Good location for sightseeing

Nice hotel in city center

Customer review rating 3.5/5

Alda Friends - 22/08/2021 Confirmed reviews ALL

Booked at last minute, nice staff, clean, the only problem was the bathroom door that doesn't close entirely leaving no privacy.

Work trip

Customer review rating 5.0/5

René Z. Business - 21/08/2021 Confirmed reviews ALL

It was great to be able to come back. The experience was as good as I remember it.

Very nice hotel, great value for money

Customer review rating 5.0/5

Marko C. Families - 19/08/2021 Confirmed reviews ALL

We stayed here for the second time for a night on our way back to the Netherlands from Italy, and there were no surprises - everything was as good as the first time. Hotel is well located, easily accessible from the highway but yet a 10-minute walk to the city center. Excellent level of service and hygiene. Fantastic breakfast, which is a bit expensive (31 CHF per adult) but on the other hand children go for free, so it comes out good in total. This hotel is a perfect for families and it's a very convenient stop on the way to Italy or back, but also to stay a few days and explore the city of Basel. Next time in Basel we will certainly stay here again.


Customer review rating 5.0/5

D. Couples - 19/08/2021 Confirmed reviews ALL

Never disappointed with Novotel! That one has a great localisation not far from the city center which is easily accessible by tramway 15. Both of the receptionists who took care of us at check-in and check-out were lovely. The room was nice, clean and very quiet. I highly recommend it!

Bad room service

Customer review rating 2.0/5

Cristiane C. D. F. Families - 17/08/2021 Confirmed reviews ALL

My family ( 3 adults and 1 baby) stayed at Novotel Basel city for 10 nights. Almost all the nights we need to ask the reception for more towels. Every day the room service let 2 towels or 3 maximum, the last night they let 1 towel for 4 people. Seriously I didn’t understand why these happened every day. The second day I talked to the reception about what is happening, but after that happened again and again. One of the days the room service didn’t took the dirty plate and the cutlery. Anyway the room service from the Novotel was terrible. The breakfast was really good and the staff from the breakfast was very helpful. Apart from the room service the stay was ok.

Excellent hotel with great value for money

TripAdvisor rating 5.0/5

MarkoCvetkovic Family - 16/08/2021 TripAdvisor review

We stayed in this hotel for the second time and there were no surprises - it was as good as the first time. Very high level of service and professionalism, extremely clean and well organized. Also there is a fantastic buffet breakfast, which is a bit expensive, but the children get it for free, so it's fine in total. Hotel has an underground parking (26 CHF per night). It is a 10-min walk to the center, but if you prefer not to, the hotel conveniently offers free public transport tickets. This is an ideal overnight stop if you travel from the Netherlands of north of Germany to Italy, or back. But also an excellent option for visiting the city of Basel itself.

Nice stay

TripAdvisor rating 4.0/5

FamLIBXL Family - 08/01/2020 TripAdvisor review

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

Dear FamLIBXL Thank you for taking the time to share your feedback with us. Indeed, our parking is not free of charge. The price of CHF 26.00 is compared to the prices in the city normal. We hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

A good return to this hotel, if a bit hot.

TripAdvisor rating 4.0/5

JoeFromUtrecht Family - 01/01/2020 TripAdvisor review

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

Dear JoeFromUtrecht Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

This hotel is all about location, comfort, and good service!

TripAdvisor rating 5.0/5

annarL3834CN Couples - 30/12/2019 TripAdvisor review

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

Dear AnnarL3834CN We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Great hotel with first-class service

TripAdvisor rating 5.0/5

markofiedler Business - 18/12/2019 TripAdvisor review

In this hotel you always feel welcome and privileged. The rooms are spacious and invitingly furnished. The breakfast buffet leaves nothing to be desired and the bar also offers a large selection of different drinks.

Dear Mr. Fiedler Thank you very much for taking the time to share your great feedback. It is always a pleasure, to welcome you so many times. Feedback like yours, are motivating our team more and more, to serve a super service. We wish you and your family merry Christmas and a happy new year! Looking forward for your next reservation in January 2020. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

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