Novotel Basel City Hotel 4 stars

Name: Novotel Basel City
Address: BASEL, 4052, SWITZERLAND
Telephone: (+41)61/3066868
Rating: 4.5

Customer review rating 4.5/5 3,799 reviews

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+ 21 Services

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Novotel Basel City Hotel

Hotel that makes every moment matter

Dear guests, The Novotel team and I look forward to welcoming you, while complying with all legal hygiene and prevention measures. Arnaud Tourin, Hotel Manager

Mr. Arnaud TOURIN, Hotel Manager

Enjoy the modern 4-star comfort of the Novotel Basel City. Close to the main train station and just 15 minutes' drive from Basel's EuroAirport, all attractions are within easy reach. Free Wi-Fi and six state-of-the-art meeting rooms make the hotel an ideal location for business travellers. The tram will take you to the exhibition hall in just 11 minutes. Try specialties from the tri-national region in our stylish brasserie. Two children can stay in their parents' room free of charge.

Hotel extras

Free public transportation during entire stay, also on the day of check-out
Up to 2 children under age 16 stay free in the same room as their parents'
Free high-speed WIFI, 24/7 fitness room and daily bottled water in room
7 air-conditioned conference rooms with natural light & high-speed WIFI.
Parking garage with EV recharge terminal & direct hotel access by elevator.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- WIFI in the communal areas
- WIFI in your room
- Optic fiber technology provides the highest possible speed of Internet connection.
ParkingPaying
- Private indoor parking (Paying)
- Public indoor parking (Paying)
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- LATE CHECK-OUT UP TO 5PM (Paying) Extend your stay until 5PM to make the most out of your departure day. Remember Novotel offers this service for free on Sundays.
Electric car recharging units
Laundry
- Dry cleaning / Ironing
- Shoe shine machine
Gift shop/newspaper shopPaying

BreakfastPaying
1 restaurant(s)
1 bar(s)

Fitness centre
Boat excursions (Nearby)Paying
Jogging track (Nearby)

7 meeting room(s)
Web Corner on a Mac
Self service business centre
Copy/print service available

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052
basel
switzerland

Tel: +41613066868

Fax: (+41)61/3066869

Contact email :

Check-in from 14h00

Check out up to 12h00

By plane
BASEL MULHOUSE EUROAIRPORT At 10km / 6 miles
By train
BASEL At 0.8km / 0.5 miles

GPS :47.545049, 7.599613

Our accommodation(s)

The modern, spacious Novotel rooms are adaptive to your individual needs.

Family Room with a queen size bed and sofa bed

Accessible room

Max. number of persons: 4
Area: From 24 m² / 258 sq ft
Views: City View, Patio, Courtyard View *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine(...)

Executive Room with queen size bed and sofa

Max. number of persons: 4
Area: From 34 m² / 366 sq ft
Views: City View, Courtyard View *

* Subject to availability

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine(...)

Next twin room

Accessible room

Max. number of persons: 2
Area: From 24 m² / 258 sq ft

Wireless internet in your room
Free in Room Mineral Water
Coffee/tea making facilities
Satellite/cable colour TV
Nespresso machine(...)

Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Lunch

12:00 - 14:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:30 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

GOURMETBAR BY NOVOTEL

International and regional delicacies await you at this trendy yet cozy bar, complete with reading corners for lounging and spaces for working.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 192 m²
Maximum capacity: 200 people

Find out more

Work

René Business - 15/01/2021 Confirmed reviews ALL

As always and even in this difficult times my stay with you was very good.

Excellent Staff

Kevin T. Business - 27/12/2020 Confirmed reviews ALL

The staff in this particular Novotel provide an overall fantastic service.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Charline. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Larissa Harter Novotel Basel City

Good stay

Abhilash Families - 06/12/2020 Confirmed reviews ALL

The entire experience, although a short one, was very pleasant. Starting from the booking - as soon as I completed the booking on their website, I got an email from the hotel saying that they will prepare a baby cot and a sofa bed for our two kids. The online check-in process was simple and ensured that we were in our room in a few minutes of arriving at the hotel. We had arrived quite late, but the hotel staff took in our order for room service dinner. A good breakfast was served in the room again at the exact time that we requested. Room was neat and clean, comfortable bed - all in all we had a good rest.

Dear Abhilash V., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Larissa Harter Novotel Basel City

Great work stay

Rene Z. Business - 29/11/2020 Confirmed reviews ALL

As always the service was impecable

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Larissa Harter Novotel Basel City

very Good stay

Marco Couples - 27/11/2020 Confirmed reviews ALL

Our room was as expected and the hotel staff was very kind.

Dear Mr L., We very much appreciate your comments regarding your stay at the Novotel Basel City. We are delighted to read that you had a great stay with us and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely yours, Line Novotel Basel City

Comfortable hotel with a good location

Brian Families - 16/11/2020 Confirmed reviews ALL

We've stayed only 1 night and we have had a good time. Reception staff was very friendly. The room was nice, clean and comfortable. The bed was great. The only negative point is that the room was a bit cold. We've tried to raise temperature but the system was not very efficient. We think that, because of the pandemic, very few guests were present, thus the hotel may not push on the heating bill. Not a big deal though.

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive feedback from our guest to improve the quality of our services. Don't hesitate to contact the reception during your stay if you room is to cold or if you have any problem. We have extra heater on availability free of charge on simple request. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Kind regards, Line Novotel Basel City

Visit Basel

Johana Families - 26/10/2020 Confirmed reviews ALL

The staff was nice and super helpful. We find the hotel pretty and felt safe since we could see they are following health recommendations very well. The Breakfast is awesome and many options included.

Dear Johana M., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to continuously improve the quality of our services, even more in this difficult pandemic time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kind regards, Line Novotel Basel City

Good Stay

Alexander S. Solo - 23/10/2020 Confirmed reviews ALL

Short overnight stay next to Basel SBB station

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. The hotel located very close to the train station offers great travel possibilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Line Novotel Basel City

Nice family stay

Anonymous Families - 15/10/2020 Confirmed reviews ALL

Nice hotel, well located, very helpful staff but noisy because of the traffic. Good breakfast.

Dear Mrs. D., Thank you for taking the time to share your feedback. We are very sorry, for the missing information about the closed restaurant on Sunday evening. At the moment it is a very difficult time for all the hotels and staff. There are many new regulations and restrictions which have to be fulfilled, and this can sometimes be a little bit a lot at the time. We want to apologize again. We hope to welcome you back to our hotel! Sincerely, Larissa Harter Novotel Basel City

Small room but great breakfast

Va Families - 13/10/2020 Confirmed reviews ALL

Our family of 4 spent 2 nights in the Novotel City. The room was much smaller than on the picture and the air ventilation was quite poor making it very humid but the staff is very nice and the breakfast very good

Dear Mrs. A., Thank you for taking the time to share your feedback. We recommend you next time, to reserve one of our executive rooms, there are 10smq more space for the family. Here in Novotel we are one of the only hotels in Basel, who are able to host 4 person in one room. In all the other hotels, you need to reserve 2 rooms for a family of 4. We also have the Novotel family policy, where you could reserve a second room for 50% less of the price. Please do not hesitate to contact us next time, we will assist you with your new reservation. We hope to welcome you back to our hotel very soon! Sincerely, Larissa Harter Novotel Basel City

Always happy to stay with you

René Business - 09/10/2020 Confirmed reviews ALL

As always your service was amazing. Also during these difficult times.

Dear Mr Z., Thank you for the great review of our hotel. It's always a pleasure for us to welcome you back ! We are glad that you enjoyed your last stay and hope to see you again very soon. Sincerely yours, Line Novotel Basel City

Central

Anonymous Solo - 07/09/2020 Confirmed reviews ALL

Enjoyed my short stay at Novotel Basel.

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Ideal stopover

Anonymous Couples - 28/08/2020 Confirmed reviews ALL

A very clean ,well managed hotel that is particularly well placed for people who want to transit France non stop to Calais. Underground parking is secure and staff well trained and helpful. Voucher for tram travel and good advice enables an interesting discovery of Basel.

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

S., B. Solo - 27/08/2020 Confirmed reviews ALL

all employees are always very friendly and all was clean and save

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Top!

Anonymous Business - 24/08/2020 Confirmed reviews ALL

Top!

Dear Mrs. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Excellent and comfortable stay

Renen Families - 23/08/2020 Confirmed reviews ALL

I arrived for a two days trip in Basel. I received wonderful welcome at the reception. I was upgraded to Executive Room. I got free travel tickets all over the city + 50% discounts at major attractions. I received a drink voucher at the hotel bar for the whole family. The room was large and clean. The breakfast was testy and rich. I enjoyed my stay very much.

Dear Renen, Thank you for sharing your experience following your stay at the Novotel Basel City. It is our pleasure to have had your family and yourself as guests! I will make sure to share your compliments with my team. I am absolutely sure that this review will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for your outstanding feedback which we appreciate very much. We hope your next visit will be as pleasant as the previous one and look already forward to welcoming you again. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

High recommend a stay.

S. Families - 23/08/2020 Confirmed reviews ALL

We had a fantastic stay here. We all ways appropriate it when hotel staff can speak in English. Staff went out of there way to provide for us. Room was amazing. Wish we had more time in Basel as hotel offered fantastic extras to go out and explore the town.Only not scored a 10 because the car park was hard to locate and we could get the lift to take us to the reception on 1st arrive. So had to carry bags up the stairs.

Dear Matthew, Thank you for sharing your experience following your stay at the Novotel Basel City. It is our pleasure to have had your family and yourself as guests! I will make sure to share your compliments with my team. I am absolutely sure that this review will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for your outstanding feedback which we appreciate very much. We hope your next visit will be as pleasant as the previous one and look already forward to welcoming you again. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Great stay, as always

René Business - 22/08/2020 Confirmed reviews ALL

I had a longer time that I was not staying with you, but now I'll be back again on a weekly basis and I hope you keep up the great work.

Dear René Thank you for your review. It is our pleasure to welcome you again on a weekly basis! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Service to be improved

Francesco Families - 22/08/2020 Confirmed reviews ALL

too many things did not fit my satisfaction with the employee at reception and the bar

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will speak with the full team from front office, to be sure, this will not happen again and as well with the housekeeping why the rooms was not cleaned better. Please note that this problem was an exception to our normal practices, therefore we want to credit 2000 points to your loyalty account of ALL to compensate the lack of service you experienced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Good Stay

Rajen Families - 19/08/2020 Confirmed reviews ALL

Staff and their services were excellent.

Dear Rajen Hari Sarawati, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

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