Novotel Basel City Hotel 4 stars

Room smelled of cigarettes. 24 hours later I still haven’t received my invoice by email. Stay is not showing as a recent stay in Accor app.

Hotel staff very friendly, rooms very clean

As always and even in this difficult times my stay with you was very good.

The staff in this particular Novotel provide an overall fantastic service.

The entire experience, although a short one, was very pleasant. Starting from the booking - as soon as I completed the booking on their website, I got an email from the hotel saying that they will prepare a baby cot and a sofa bed for our two kids. The online check-in process was simple and ensured that we were in our room in a few minutes of arriving at the hotel. We had arrived quite late, but the hotel staff took in our order for room service dinner. A good breakfast was served in the room again at the exact time that we requested. Room was neat and clean, comfortable bed - all in all we had a good rest.

As always the service was impecable

Our room was as expected and the hotel staff was very kind.

We've stayed only 1 night and we have had a good time. Reception staff was very friendly. The room was nice, clean and comfortable. The bed was great. The only negative point is that the room was a bit cold. We've tried to raise temperature but the system was not very efficient. We think that, because of the pandemic, very few guests were present, thus the hotel may not push on the heating bill. Not a big deal though.

The staff was nice and super helpful. We find the hotel pretty and felt safe since we could see they are following health recommendations very well. The Breakfast is awesome and many options included.

Short overnight stay next to Basel SBB station

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

In this hotel you always feel welcome and privileged. The rooms are spacious and invitingly furnished. The breakfast buffet leaves nothing to be desired and the bar also offers a large selection of different drinks.

Very pleasant room and totally quiet ... always again. I enjoyed the stay and the stuff ist very helfful. the included breakfast is rich and very tasty. The location is not in the center of Basel, but the included ticket for two days for the public transport is a great plus.