Novotel Basel City Hotel 4 stars

Customer review rating 4.5/5 3,744 reviews

Novotel Basel City
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+ 21 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Modern design and good transport links to the exhibition center

  • Homemade delicacies in the designer restaurant

  • Spacious, modern rooms, including five rooms for guests with reduced mobility

  • Seven flexible meeting rooms for events of all kinds

  • Children's play areas and attractive family services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Boat excursions (Nearby)Paying
  • Jogging track (Nearby)
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052
basel
switzerland

Tel: +41613066868

Fax: (+41)61/3066869

Check-in from 14h00

Check out up to 12h00

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 10km / 6 miles

  • By train

    BASEL At 0.8km / 0.5 miles

GPS :47.545049, 7.599613

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Family Room with a queen size bed and sofa bed

Accessible room
  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Views: City View, Patio, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with queen size bed and sofa

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Views: City View, Courtyard View *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Next twin room

Accessible room
  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Non contractual photo

International and regional delicacies await you at this trendy yet cozy bar, complete with reading corners for lounging and spaces for working.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 192

  • Maximum capacity: 200 people

Find out more

Our guest reviews for
Novotel Basel City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,744 reviews

tripadvisor

TripAdvisor Rating 4.5/5

580 reviews

Good Stay

Customer review rating 4.5/5

Alexander S. Solo - 23/10/2020 Confirmed reviews ALL

Short overnight stay next to Basel SBB station

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. The hotel located very close to the train station offers great travel possibilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely yours, Line Novotel Basel City

Nice family stay

Customer review rating 4.5/5

Anonymous Families - 15/10/2020 Confirmed reviews ALL

Nice hotel, well located, very helpful staff but noisy because of the traffic. Good breakfast.

Small room but great breakfast

Customer review rating 4.5/5

Va Families - 13/10/2020 Confirmed reviews ALL

Our family of 4 spent 2 nights in the Novotel City. The room was much smaller than on the picture and the air ventilation was quite poor making it very humid but the staff is very nice and the breakfast very good

Always happy to stay with you

Customer review rating 4.5/5

René Business - 09/10/2020 Confirmed reviews ALL

As always your service was amazing. Also during these difficult times.

Dear Mr Z., Thank you for the great review of our hotel. It's always a pleasure for us to welcome you back ! We are glad that you enjoyed your last stay and hope to see you again very soon. Sincerely yours, Line Novotel Basel City

Central

Customer review rating 4.5/5

Anonymous Solo - 07/09/2020 Confirmed reviews ALL

Enjoyed my short stay at Novotel Basel.

Dear Mr. T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Ideal stopover

Customer review rating 4.5/5

Anonymous Couples - 28/08/2020 Confirmed reviews ALL

A very clean ,well managed hotel that is particularly well placed for people who want to transit France non stop to Calais. Underground parking is secure and staff well trained and helpful. Voucher for tram travel and good advice enables an interesting discovery of Basel.

Dear Mr. H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City
Customer review rating 4.5/5

S., B. Solo - 27/08/2020 Confirmed reviews ALL

all employees are always very friendly and all was clean and save

Dear Mr. S., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Top!

Customer review rating 4.5/5

Anonymous Business - 24/08/2020 Confirmed reviews ALL

Top!

Dear Mrs. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Excellent and comfortable stay

Customer review rating 4.5/5

Renen Families - 23/08/2020 Confirmed reviews ALL

I arrived for a two days trip in Basel. I received wonderful welcome at the reception. I was upgraded to Executive Room. I got free travel tickets all over the city + 50% discounts at major attractions. I received a drink voucher at the hotel bar for the whole family. The room was large and clean. The breakfast was testy and rich. I enjoyed my stay very much.

Dear Renen, Thank you for sharing your experience following your stay at the Novotel Basel City. It is our pleasure to have had your family and yourself as guests! I will make sure to share your compliments with my team. I am absolutely sure that this review will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for your outstanding feedback which we appreciate very much. We hope your next visit will be as pleasant as the previous one and look already forward to welcoming you again. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

High recommend a stay.

Customer review rating 4.5/5

S. Families - 23/08/2020 Confirmed reviews ALL

We had a fantastic stay here. We all ways appropriate it when hotel staff can speak in English. Staff went out of there way to provide for us. Room was amazing. Wish we had more time in Basel as hotel offered fantastic extras to go out and explore the town.Only not scored a 10 because the car park was hard to locate and we could get the lift to take us to the reception on 1st arrive. So had to carry bags up the stairs.

Dear Matthew, Thank you for sharing your experience following your stay at the Novotel Basel City. It is our pleasure to have had your family and yourself as guests! I will make sure to share your compliments with my team. I am absolutely sure that this review will serve as an encouragement to all of our staff member as we strive to continuously improve the quality of our services. Thank you again for your outstanding feedback which we appreciate very much. We hope your next visit will be as pleasant as the previous one and look already forward to welcoming you again. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Great stay, as always

Customer review rating 4.5/5

René Business - 22/08/2020 Confirmed reviews ALL

I had a longer time that I was not staying with you, but now I'll be back again on a weekly basis and I hope you keep up the great work.

Dear René Thank you for your review. It is our pleasure to welcome you again on a weekly basis! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Service to be improved

Customer review rating 4.5/5

Francesco Families - 22/08/2020 Confirmed reviews ALL

too many things did not fit my satisfaction with the employee at reception and the bar

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Novotel Basel City. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will speak with the full team from front office, to be sure, this will not happen again and as well with the housekeeping why the rooms was not cleaned better. Please note that this problem was an exception to our normal practices, therefore we want to credit 2000 points to your loyalty account of ALL to compensate the lack of service you experienced. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Good Stay

Customer review rating 4.5/5

Rajen Families - 19/08/2020 Confirmed reviews ALL

Staff and their services were excellent.

Dear Rajen Hari Sarawati, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Very friendly, great breakfast!

Customer review rating 4.5/5

Anonymous Families - 18/08/2020 Confirmed reviews ALL

Lovely!

Dear Mrs. Gemma, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Excellent value for money

Customer review rating 4.5/5

John C. Solo - 13/08/2020 Confirmed reviews ALL

Fast check-in, friendly staff, clean, sanitised. Comfortable bed. Fantastic shower. 10 out of 10.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Good Stay

Customer review rating 4.5/5

Francesco T. Families - 10/08/2020 Confirmed reviews ALL

Also this year we had a good stay at Novotel Basel, however, based on Covid-19 outbreak we expected more safety rules to be respected, such as wearing a mask, no buffet breakfast and more distancing on dining table.

Dear Mr. T., Thank you for taking the time to share your feedback. During this special time of Covid-19 and the different rules for hygiene between different countries, it is not easy, to meet all expectations. Furthermore, in Switzerland all the canton have more different rules to the other. For Covid-19 hygiene regulations we are all conform with Basel. We don`t have to wear masks, but we do in the service. At the reception, there are two very big acrylic glasses and tables to protect guests and employees. We are very sorry, if the regulations from Basel-Switzerland were not meeting your expectations. It is nice to hear, that this was not your first time with us and we hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Great stay

Customer review rating 4.5/5

Anonymous Families - 05/08/2020 Confirmed reviews ALL

Room was excellent, comfortable with coffee machine, gym access great.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

EXCELLENT STAY THANKS TO THE STAFF AND ACCOR CHAIN!

Customer review rating 4.5/5

Giulia B. Families - 26/07/2020 Confirmed reviews ALL

The personnel : receptionist and breakfast staff very welcoming and professional . Free transport card and map given to guests was a great addition to the stay. The tram situated just across the road and 4 stops later you are in the city !!! Great hotel, clean and good bedlinen. We were treated very well during this covid 19, and am happy to be a member of the accor group ! Parking à little expensive , apart from that , staff and hotel excellent ! Thanks again !

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Exceptional for Work

Customer review rating 4.5/5

René Business - 10/07/2020 Confirmed reviews ALL

Once more I had a great trip

Lieber Herr Z., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen, Billal Al Kahlout Rooms Division Manager Novotel Basel City

Enjoyable stay

Customer review rating 4.5/5

Freddy L. Business - 13/03/2020 Confirmed reviews ALL

All good in general except that Staff does not warn you of the huge noise due to construction next to hotel

Dear Mr. L., Thank you for taking the time to share your feedback. We regret, that the constructions next to our building were to loud during the day. We hope you will give us the chance to welcome you back to our hotel. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

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