Novotel Basel City Hotel 4 stars

People always focus on critics in hope that these words would improve hotel service. *The first night we arrived, there were some spilled peanuts at the window. During our entire stay, these peanuts have never been removed, vacuumed, making myself wondering how properly cleaning actually is. *Same night we couldn't shower properly since there were no shower gel bottles, so we used soap. Rest of the stay, despite we were party of three, we got only one shower gel bottle. It culminated last night of stay where there were no shower gel bottles at all, forcing myself to go to the reception to ask for few.

Spend just 1 night at the hotel, but was very happy. Arrived late around 10 pm, and was still able to order a dinner. Breakfast was great and and also enough to eat for our kids (5 and 7 years old). Was also provided advise on where to go in Basil for a very quick visit. Thanks! Ralph

Great as always!

We booked an executive room. It was average, the view was on a busy street and no possibility to open the windows for air. I wonder why they didn’t build the executive rooms towards the yard. Cleanliness was G.. Unfortunately we just had one bathrobe and no slippers. I asked for the slippers but they run out of it. Check in receptionist was quite unfriendly. All in all ok but not more than that.

Went for a city trip with the family. Nice to get free tickets to public transportation. Good location for sightseeing

Booked at last minute, nice staff, clean, the only problem was the bathroom door that doesn't close entirely leaving no privacy.

It was great to be able to come back. The experience was as good as I remember it.

We stayed here for the second time for a night on our way back to the Netherlands from Italy, and there were no surprises - everything was as good as the first time. Hotel is well located, easily accessible from the highway but yet a 10-minute walk to the city center. Excellent level of service and hygiene. Fantastic breakfast, which is a bit expensive (31 CHF per adult) but on the other hand children go for free, so it comes out good in total. This hotel is a perfect for families and it's a very convenient stop on the way to Italy or back, but also to stay a few days and explore the city of Basel. Next time in Basel we will certainly stay here again.

Never disappointed with Novotel! That one has a great localisation not far from the city center which is easily accessible by tramway 15. Both of the receptionists who took care of us at check-in and check-out were lovely. The room was nice, clean and very quiet. I highly recommend it!

My family ( 3 adults and 1 baby) stayed at Novotel Basel city for 10 nights. Almost all the nights we need to ask the reception for more towels. Every day the room service let 2 towels or 3 maximum, the last night they let 1 towel for 4 people. Seriously I didn’t understand why these happened every day. The second day I talked to the reception about what is happening, but after that happened again and again. One of the days the room service didn’t took the dirty plate and the cutlery. Anyway the room service from the Novotel was terrible. The breakfast was really good and the staff from the breakfast was very helpful. Apart from the room service the stay was ok.

We stayed in this hotel for the second time and there were no surprises - it was as good as the first time. Very high level of service and professionalism, extremely clean and well organized. Also there is a fantastic buffet breakfast, which is a bit expensive, but the children get it for free, so it's fine in total. Hotel has an underground parking (26 CHF per night). It is a 10-min walk to the center, but if you prefer not to, the hotel conveniently offers free public transport tickets. This is an ideal overnight stop if you travel from the Netherlands of north of Germany to Italy, or back. But also an excellent option for visiting the city of Basel itself.

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

In this hotel you always feel welcome and privileged. The rooms are spacious and invitingly furnished. The breakfast buffet leaves nothing to be desired and the bar also offers a large selection of different drinks.