Novotel Basel City Hotel 4 stars

TripAdvisor rating 4.5/5 560 reviews
Novotel Basel City
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Room 1

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Children's age

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Hotel extras

  • Modern design and good transport links to the exhibition center

  • Homemade delicacies in the designer restaurant

  • Spacious, modern rooms, including five rooms for guests with reduced mobility

  • Seven flexible meeting rooms for events of all kinds

  • Children's play areas and attractive family services

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shopPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Boat excursions (Nearby)
  • Jogging track (Nearby)
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052
basel
switzerland

Tel: +410613066868

Fax: (+41)061/3066869

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 10km / 6 miles

  • By train

    BASEL At 0.8km / 0.5 miles

GPS :47.545049, 7.599613

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Family Room with a queen size bed and sofa bed

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Direct dial telephone

Executive Room with queen size bed and sofa

  • Max. number of persons: 4
  • Area: From 34
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Direct dial telephone

Next twin room

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMETBAR BY NOVOTEL

Photo non contractuelle / Strictly non binding

International and regional delicacies await you at this trendy yet cozy bar, complete with reading corners for lounging and spaces for working.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 192

  • Maximum capacity: 200 people

Find out more

Our guest reviews for
Novotel Basel City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

3,379 reviews

tripadvisor

TripAdvisor Rating 4.5/5

560 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Average

Customer review rating 4.5/5

Rose Families - 10/01/2020 Confirmed reviews ALL

good breakfast with plenty of choice. Uncomfortable beds, broken window had to call guest services up to open and close. Room was ridiculously hot. Changed room as our daughter was sick and we couldn’t regulate the room temp or keep the window open as the road noise was unbearable. Both bedrooms the shower the heads were broken. Staff at the bar were rude. Reception staff were very friendly and accommodating

Friendly staff, lovely atmosphere

Customer review rating 4.5/5

Annik Families - 09/01/2020 Confirmed reviews ALL

The staff were very friendly and helpful in all areas.

Dear Annik, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience,it is our hope to have the chance to host you again! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Experience The Swiss Hospitality

Customer review rating 4.5/5

Ade Families - 08/01/2020 Confirmed reviews ALL

We only stayed one night in Novotel Basel in New Year Eve, and it's a nice experience for our family. Check in is smooth. We arrived one hour before the check in time but our room was ready. The room can accommodate the four of us comfortably. When I realized I forgot to bring a connector, I could easily borrowed from the reception. Breakfast was nice, with many choices. The only thing concerned us is that some other guests who wasted so many leftover on the table. Perhaps you can apply a policy that encourage guests to only take food they can eat. Watching food waste hurts us.

Dear Ade & Family, Thank you so much for this outstanding review! We really appreciate your compliments and will make sure that they will be read by our entire team as this is for them the greatest recompense. It is so kind of you to point out the food waste at the time of breakfast. We have forwarded your concern to our Restaurant Staff as we are sure this can inspire them to think about how we could improve on that. It is our hope to have the chance to welcome you again in the future. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Nice stay

TripAdvisor rating 4.5/5

FamLIBXL Family - 08/01/2020 TripAdvisor review

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

Dear FamLIBXL Thank you for taking the time to share your feedback with us. Indeed, our parking is not free of charge. The price of CHF 26.00 is compared to the prices in the city normal. We hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City
Customer review rating 4.5/5

Shirley Families - 06/01/2020 Confirmed reviews ALL

Superb

Dear Mrs. H., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Mr

Customer review rating 4.5/5

B. S. Families - 04/01/2020 Confirmed reviews ALL

Great helpful staff, clean lobby. Remote control in room and bathroom wall dirty. Dust on coffee machine and cups. Wall diving shower and bedroom awful design. You could see shadows from bedroom if whoever was in shower and if light was on , see the whole person, completely inappropriate in family room. Sleep was disturbed due to whole bedroom lighting up when someone switched in light in bathroom through glass wall.

Nice warm staff

Customer review rating 4.5/5

Antim I. Families - 02/01/2020 Confirmed reviews ALL

Great staff and room

Dear Mr. I. & Family, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Room too hot, otherwise perfect

Customer review rating 4.5/5

Al Families - 02/01/2020 Confirmed reviews ALL

Staff and food were amazing. Location good. But couldn't get bedroom cool enough to sleep.

Dear Mr. M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

A good return to this hotel, if a bit hot.

TripAdvisor rating 4.5/5

JoeFromUtrecht Family - 01/01/2020 TripAdvisor review

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

Dear JoeFromUtrecht Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

This hotel is all about location, comfort, and good service!

TripAdvisor rating 4.5/5

annarL3834CN Couples - 30/12/2019 TripAdvisor review

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

Dear AnnarL3834CN We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Nice hotel but too hot so sleep not the best

Customer review rating 4.5/5

Alex G. U. Families - 29/12/2019 Confirmed reviews ALL

Very friendly staff, nice clean modern room. Breakfast was good but stay was spoilt by heating controls in room. Air conditioning only warmed room so receptionist had to open the window. The whole of the 4th floor was far too hot considering it was late December. Would not recommend due to this fact.

Dear Mr. G., Thank you for taking the time to share your feedback. Unfortunately, we have this issue every year in winter, when the outside temperatures are too warm. Our air condition is only working in one mode at the same time. In December, our air condition is in winter-mode and then it only heat up the rooms. When the temperatures are so warm outside, like at the moment almost 12 degrees Celsius, it is too warm for winter-mode and too cold for summer-mode. In this period, we opening all the windows, to get fresh air from outside. Thank you for your nice words about the staff, we really hope to welcome you back again soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Mr D H.

Customer review rating 4.5/5

Anonymous Families - 29/12/2019 Confirmed reviews ALL

Excellent hotel, friendly and helpful staff.

Dear Mr. H., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Great Stay

Customer review rating 4.5/5

Dave C. Families - 25/12/2019 Confirmed reviews ALL

Great location, Great staff

Dear Dave C., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Wonderful experience

Customer review rating 4.5/5

Vassilis Families - 24/12/2019 Confirmed reviews ALL

One of the best Novotel experiences. Room was great, the staff from reception, restaurant, bar were excellent. Breakfast was also very good. Well done for keeping the bar so high.

Dear Mr K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Another work stay

Customer review rating 4.5/5

René Business - 22/12/2019 Confirmed reviews ALL

All was great, the service is always impeccable.

Lieber Herr Z., Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Sie uns ein treuer Gast sind,. und wir Sie so oft bei uns begrüssen dürfen. Wir hoffen weiterhin auf ein erfolgreiches Jahr 2020, mit vielen Besuchen von Ihnen. Wir wünschen Ihnen schöne Weihnachten und einen guten Rutsch ins neue jahr 2020. Mit freundlichen Grüßen, Billal Al Kahlout Front Office Manager Novotel Basel City

Great hotel with first-class service

TripAdvisor rating 4.5/5

markofiedler Business - 18/12/2019 TripAdvisor review

In this hotel you always feel welcome and privileged. The rooms are spacious and invitingly furnished. The breakfast buffet leaves nothing to be desired and the bar also offers a large selection of different drinks.

Dear Mr. Fiedler Thank you very much for taking the time to share your great feedback. It is always a pleasure, to welcome you so many times. Feedback like yours, are motivating our team more and more, to serve a super service. We wish you and your family merry Christmas and a happy new year! Looking forward for your next reservation in January 2020. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

It was oke

Customer review rating 4.5/5

Er Business - 17/12/2019 Confirmed reviews ALL

It is just a hotel nothing more nothing less

Dear Mrs. R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

The best hotel in Basel

Customer review rating 4.5/5

Jose L. Business - 15/12/2019 Confirmed reviews ALL

The best hotel in Basel. The employees are the most profesional and friendly I ever found in a hotel. The rooms are perfect, clean and good size. The food is also very good

Dear Mr. V., We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back in 2020 very soon again! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

one night experience

TripAdvisor rating 4.5/5

alexanderturner2019 Business - 15/12/2019 TripAdvisor review

Very pleasant room and totally quiet ... always again. I enjoyed the stay and the stuff ist very helfful. the included breakfast is rich and very tasty. The location is not in the center of Basel, but the included ticket for two days for the public transport is a great plus.

Dear Mr. Turner, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

A true Platinum experience!

Customer review rating 4.5/5

M. Couples - 09/12/2019 Confirmed reviews ALL

The staff and the hotel is 5-star level. They made sure we had everything according to our Platinum status and we were just mind blown with they professionalism. We have recently been in Sofitel Strasbourg and I think they should do some training with Novotel Basel to learn about guest satisfaction and experience ;) It was my best stay in a Accor hotel this year and as you may check I had more than 70 around the world just in 2019! Special thanks to Larissa, that made sure to provide us with the cherry-on-the-top service during our check-out! Congratulations to the hotel management and their whole staff! You guys are great!

Dear Mrs. M. We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team a specially with Larissa. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City
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