Hi EXCELLENT STAY WONDERFUL RECEPTION DESK GOOD LOCATION CLEAN ROOM CHILDREN FRIENDLY GOOD BREAKFEST

easy to reach from the SBB Railway Station, great breakfast buffet, warm welcom

Friendly staff

Friendly and helpful, nice rooms, very clean, great breakfast

My stay was good, the only thing that really disappointed me it that there were not Austrian TV channels! This should not be the case in Switzerland and even more in the german speaking part. I leave in Geneva and on cable TV all different providers are proposing at least two Austrian TV channels. This is also the case in most hotels, like Mariott's hotels etc... Is it because Accor is a french hotel chain? Anyway I'm sure not to be the only one asking or at least wanting having also Austrian channels on TV.

We had a very quiet stay. The staff was very helpful and polite even when our kids were loud. Breakfast was very good, great selection of veggies/cereals/pastry.

Friendly and competent Staff The welcome of the reception staff was outstanding, as well the support throughout all the duration. A big shoutout to Lin for constantly offering help, suggestions and recommendations. She was always willing to go the extra mile for any request, even when there were no requests, making this one my best stay at an Accor Hotel! Some minor hiccups with housekeeping. I stayed for two weeks, and housekeeping never dusted the room. I also guess they never vacuumed the room. When I was packing, I saw a couple of oatmeal I dropped next to the desk on the first day I arrived. I only realized that on the last day. Also, on the last day, there was no more shower gel, which means that in 2 weeks, no one thought of replenishing it. On Saturday morning, while I was getting dressed, the housekeeping lady came into the room, opened the door, and knocked only after she was basically in the room. I took some pictures for reference. Gym a bench and some free weights (dumbells) would improve the experience!

Positive: - Nice staff - Clean room - Located close to train station - Fresh fruit salad for breakfast Negative: - Loud as it's located at a busy road and the ambulance passed by several times as well - For the cost of the breakfast I would have expected a decent coffee (with "real milk", not just milk powder) and fruit juice(s) - Only soap available on the room, no body lotion etc.

I was treated very well by the hotel staff and enjoyed my stay very much.

I like the Hotel and it was a nice stay as always. What I'm missing a little bit is the possibility to charge my mobile devices directly via USB. The room have "only" plug sockets.

We had a nice, relaxed stay. Service was quite allright, rooms and amenities absolutely satisfactory. Breakfast buffet was spotless. There is only one way to pull over at the hotel, so beware if you come from the other side of the street.

We stayed in this hotel for the second time and there were no surprises - it was as good as the first time. Very high level of service and professionalism, extremely clean and well organized. Also there is a fantastic buffet breakfast, which is a bit expensive, but the children get it for free, so it's fine in total. Hotel has an underground parking (26 CHF per night). It is a 10-min walk to the center, but if you prefer not to, the hotel conveniently offers free public transport tickets. This is an ideal overnight stop if you travel from the Netherlands of north of Germany to Italy, or back. But also an excellent option for visiting the city of Basel itself.

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.