Novotel Basel City Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 4,381 reviews

Information message

Novotel Basel City
See on a map
+ 17 Services

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 basel
switzerland

Fax: (+41)61/3066869

Check-in from 14h00

Check out up to 12h00

  • By plane

    BASEL MULHOUSE EUROAIRPORT At 10km / 6 miles

  • By train

    BASEL At 0.8km / 0.5 miles

GPS:47.545049, 7.599613

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our accommodation(s)

The modern, spacious Novotel rooms are adaptive to your individual needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 192

  • Maximum capacity: 200 people

Find out more

Our guest reviews for
Novotel Basel City

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,381 reviews

TripAdvisor Rating 4.5/5

615 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good value for money

Customer review rating 4.0/5

Yenni Families - 08/01/2022 Confirmed reviews ALL

Modern interior, nice spacious room, but not spotless clean (dust over toilet paper holder, hair in the corners) Houseekeepers didn‘t wear masks and were chatting&laughing really loudly while cleaning. TV was not working properly. Breakfast choice was nice, the waiter there also. the new girl was very lost and not well trained, started clearing the table across guests faces.. too close. So all in all it was a good hotel, but not wow.

Simply Great

TripAdvisor rating 5.0/5

mohamedhamed2022 02/01/2022 TripAdvisor review

Best Novotel in Switzerland! The location is prefect. This is a great hotel option for families. The hotel staff treatment was excellent and the city ticket was of great value to us as a family. The breakfast was a fair price and the best start of our day in Basel. The room did not have any spoons or forks which was not very convenient.

Best Hotel in Basel

TripAdvisor rating 5.0/5

h0f38 Business - 22/12/2021 TripAdvisor review

I really like this Hotel. The Novotel staff gives great service and hospitality and they go the extra mile to make you feel at home. I have been to many other hotels in Basel but this one is the best for me! So a BIG Thank you to all staff and see you again in 2022!

Regular guest

Customer review rating 4.0/5

Gregg F. Couples - 21/12/2021 Confirmed reviews ALL

Good, despite the restrictions

Great service, clean and tasty

Customer review rating 4.5/5

Tal Families - 12/12/2021 Confirmed reviews ALL

the place is clean as it should, meals were great close to two u-bahn and the staff - top.

excellent stay

Customer review rating 5.0/5

Saar Families - 05/12/2021 Confirmed reviews ALL

Hi EXCELLENT STAY WONDERFUL RECEPTION DESK GOOD LOCATION CLEAN ROOM CHILDREN FRIENDLY GOOD BREAKFEST

Dear Saar, We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. Please be assured that we will share your comments with Mounir. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Novotel Basel City Team

optimum location, great breakfast

Customer review rating 5.0/5

Ottorino Couples - 01/12/2021 Confirmed reviews ALL

easy to reach from the SBB Railway Station, great breakfast buffet, warm welcom

Dear Ottorino, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Basel City Team

Good stay

Customer review rating 3.5/5

Noname Business - 29/11/2021 Confirmed reviews ALL

Friendly staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Novotel Basel City Team

Very good stay

Customer review rating 4.5/5

Jutta Friends - 29/11/2021 Confirmed reviews ALL

Friendly and helpful, nice rooms, very clean, great breakfast

Good stay but no Austria TC channels!

Customer review rating 3.0/5

Daniel K. Business - 26/11/2021 Confirmed reviews ALL

My stay was good, the only thing that really disappointed me it that there were not Austrian TV channels! This should not be the case in Switzerland and even more in the german speaking part. I leave in Geneva and on cable TV all different providers are proposing at least two Austrian TV channels. This is also the case in most hotels, like Mariott's hotels etc... Is it because Accor is a french hotel chain? Anyway I'm sure not to be the only one asking or at least wanting having also Austrian channels on TV.

Quiet, nice hotel in a great location

Customer review rating 4.0/5

Azelma Families - 23/11/2021 Confirmed reviews ALL

We had a very quiet stay. The staff was very helpful and polite even when our kids were loud. Breakfast was very good, great selection of veggies/cereals/pastry.

Reception Staff and Facility are great, house keeping needs improvement

Customer review rating 4.0/5

P. Business - 21/11/2021 Confirmed reviews ALL

Friendly and competent Staff The welcome of the reception staff was outstanding, as well the support throughout all the duration. A big shoutout to Lin for constantly offering help, suggestions and recommendations. She was always willing to go the extra mile for any request, even when there were no requests, making this one my best stay at an Accor Hotel! Some minor hiccups with housekeeping. I stayed for two weeks, and housekeeping never dusted the room. I also guess they never vacuumed the room. When I was packing, I saw a couple of oatmeal I dropped next to the desk on the first day I arrived. I only realized that on the last day. Also, on the last day, there was no more shower gel, which means that in 2 weeks, no one thought of replenishing it. On Saturday morning, while I was getting dressed, the housekeeping lady came into the room, opened the door, and knocked only after she was basically in the room. I took some pictures for reference. Gym a bench and some free weights (dumbells) would improve the experience!

Ok for short business trip

Customer review rating 3.5/5

Anonymous Business - 14/11/2021 Confirmed reviews ALL

Positive: - Nice staff - Clean room - Located close to train station - Fresh fruit salad for breakfast Negative: - Loud as it's located at a busy road and the ambulance passed by several times as well - For the cost of the breakfast I would have expected a decent coffee (with "real milk", not just milk powder) and fruit juice(s) - Only soap available on the room, no body lotion etc.

Customer review rating 4.5/5

James W. Solo - 14/11/2021 Confirmed reviews ALL

I was treated very well by the hotel staff and enjoyed my stay very much.

Good stay

Customer review rating 4.0/5

Anonymous Business - 11/11/2021 Confirmed reviews ALL

I like the Hotel and it was a nice stay as always. What I'm missing a little bit is the possibility to charge my mobile devices directly via USB. The room have "only" plug sockets.

Nice hotel, nice stay

TripAdvisor rating 4.0/5

marcgJ3313TT 27/09/2021 TripAdvisor review

We had a nice, relaxed stay. Service was quite allright, rooms and amenities absolutely satisfactory. Breakfast buffet was spotless. There is only one way to pull over at the hotel, so beware if you come from the other side of the street.

Excellent hotel with great value for money

TripAdvisor rating 5.0/5

MarkoCvetkovic Family - 16/08/2021 TripAdvisor review

We stayed in this hotel for the second time and there were no surprises - it was as good as the first time. Very high level of service and professionalism, extremely clean and well organized. Also there is a fantastic buffet breakfast, which is a bit expensive, but the children get it for free, so it's fine in total. Hotel has an underground parking (26 CHF per night). It is a 10-min walk to the center, but if you prefer not to, the hotel conveniently offers free public transport tickets. This is an ideal overnight stop if you travel from the Netherlands of north of Germany to Italy, or back. But also an excellent option for visiting the city of Basel itself.

Nice stay

TripAdvisor rating 4.0/5

FamLIBXL Family - 08/01/2020 TripAdvisor review

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

Dear FamLIBXL Thank you for taking the time to share your feedback with us. Indeed, our parking is not free of charge. The price of CHF 26.00 is compared to the prices in the city normal. We hope to see you again very soon. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

A good return to this hotel, if a bit hot.

TripAdvisor rating 4.0/5

JoeFromUtrecht Family - 01/01/2020 TripAdvisor review

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

Dear JoeFromUtrecht Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

This hotel is all about location, comfort, and good service!

TripAdvisor rating 5.0/5

annarL3834CN Couples - 30/12/2019 TripAdvisor review

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

Dear AnnarL3834CN We very much appreciate your comments regarding your stay at the Novotel Basel City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Billal Al Kahlout Front Office Manager Novotel Basel City

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in basel