Novotel Basel City 4 stars

Customer review rating (ALL Rating) 4.5/5 906 reviews

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Description

Hotel extras

  • Free public transportation during entire stay, also on the day of check-out

  • Up to 2 children under age 16 stay free in the same room as their parents'

  • Free high-speed WIFI, 24/7 fitness room and daily bottled water in room

  • 7 air-conditioned conference rooms with natural light & high-speed WIFI.

  • Parking garage with EV recharge terminal & direct hotel access by elevator.

Our accommodation(s)

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Hotel location

Novotel Basel City

Grosspeterstrasse 12
4052 BASEL
Switzerland

GPS:47.545049, 7.599613

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

International and regional delicacies are awaiting you at this trendy yet cozy bar in combination with reading corners in the lounge and working spaces.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  906 reviews

TripAdvisor Rating  4.3/5  687 reviews

Customer review rating 2.0/5

Desislav G. Z. Families - Confirmed reviews ALL

As a diamond member and a loyal Accor guest we did not feel welcome. Check-in was problematic, checkout was very unfriendly. We had no amenities in the room. For welcome drink we were given terrible wine and the barmen was somehow rude. They don’t realize that we have chosen this hotel because of Accor. But we are also loosing our trust to Accor.

Customer review rating 4.0/5

Olav E. Couples - Confirmed reviews ALL

Overall great stay, but some details need to be improved

Dear Olav E., Thank you for sharing your feedback regarding your recent stay. We are pleased to hear that you had a great overall experience. We appreciate your insights on areas for improvement, and we will certainly take them into consideration for future enhancements. Best regards, Novotel Basel City

Customer review rating 2.5/5

Viviana M. Business - Confirmed reviews ALL

I was never able to connect my devices and watch TV. I called reception and was told that it’s not possible.

Dear Viviana M., Thank you for your feedback. I apologize for the inconvenience you experienced with the connectivity issues during your stay. Our team strives to assist guests, and I regret that we could not meet your expectations in this regard. Best regards, Novotel Basel City

Customer review rating 5.0/5

Sheri C. Business - Confirmed reviews ALL

Clean, comfortable and modern rooms with all the amenities. Lovely restaurant downstairs (enjoyed dinner and breakfast). Great location for me (for work), and easy to get to from the train station.

Dear Sheri C., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our clean and modern accommodations, as well as the dining options available. It is wonderful to know that our location met your needs for work-related travel. Best regards, Novotel Basel City

Customer review rating 4.5/5

Tracey D. Families - Confirmed reviews ALL

The rooms were well maintained. T was nice to have a bottle to refill wih water and the tea and coffee in the room was good. I would just say maybe add a few more milk sachets as 3 was not enough each day. Reception staff were very helpful in helping us navigate where we wanted to go.

Dear Tracey D., Thank you for your positive feedback regarding your recent stay at Novotel Basel City. We are pleased to hear that you appreciated our convenient location and the well-maintained rooms. Your suggestion about providing additional milk sachets for tea and coffee has been noted, as we strive to enhance our guests' experiences. We are also glad that our reception staff could assist you in navigating the area. We look forward to welcoming you back in the future. Best regards, Novotel Basel City

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Other web-users rate our hotel

  • 699 reviews 8.8/10 Location
  • 883 reviews 7.3/10 Room
  • 772 reviews 8.6/10 Service
  • 10 reviews 5.8/10 WiFi
  • 553 reviews 8.9/10 Breakfast
  • 396 reviews 8.4/10 Cleanliness

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