Novotel Basel City Hotel 4 stars

Service, room and location were good, but unfortunately the extremely poor dining experience made the stay unforgettable in all the wrong ways. I have had much better food at the IKEA food court. We could not believe it. We complained to the front desk upon checkout, and they presented their apologies. I appreciate that they accepted it and did not try to make up excuses. I guess they were not caught by surprise. It was, frankly, inexcusable.

The Novotel staff were extremely friendly and accommodating during our 4 days of stay with them. They were particularly friendly with our kids and all the other kids that stayed at the hotel during the Easter weekend. All our questions were answered fast and correctly. They helped us out quickly when their parking had a software issue and would not let us in with the car. And overall they made everything possible for us to enjoy our stay there during Covid times.

If I would have been a number instead of a person, it would have been the same.

Very pleasing short stay in a modern, well equipped and strategically located hotel in Basel

Room smelled of cigarettes. 24 hours later I still haven’t received my invoice by email. Stay is not showing as a recent stay in Accor app.

Hotel staff very friendly, rooms very clean

As always and even in this difficult times my stay with you was very good.

The staff in this particular Novotel provide an overall fantastic service.

Clean and comfortable (noise and bedding) room, very close to motorway, good breakfast (though we would have appreciated more on the sweet side). Secured parking is very convenient though a bit too expensive (26 CHF)

We’ve stayed in this hotel before and it didn’t disappoint! One quibble, we found the temperature in our room 228 was high and the adjustment to a lower temp did not seem to be effectice. The windows could not be opened either. So we slept in a room that was too hot for our taste. That said: service was friendly, breakfast great and the complimentary Basel Card is also very nice. We’ll return.

We ended up in the room for handicapped people. Nonetheless, the room was still very spacious as was the washroom with the walk in shower. The double bed is a large double bed as well. Very basic room with basic comforts. Cleaning staff did an excellent job and was prompt. Very friendly reception staff and willing to assist and help with a smile. Breakfast buffet spread of hot and cold foods offered a wide variety of choices every morning. We ate dinner at the hotel on Xmas Eve: very tasty and lovely meal for the occasion. Hotel is a 15-17 min. Walk to the train station. Hotel offered city transportation pass for trams and busses to and from the city centre. This is a "plus" for tourists who wanted to visit the Xmas markets and do some shopping. Definitely recommend this hotel.

In this hotel you always feel welcome and privileged. The rooms are spacious and invitingly furnished. The breakfast buffet leaves nothing to be desired and the bar also offers a large selection of different drinks.

Very pleasant room and totally quiet ... always again. I enjoyed the stay and the stuff ist very helfful. the included breakfast is rich and very tasty. The location is not in the center of Basel, but the included ticket for two days for the public transport is a great plus.

Very good hotel close to the city centers. Good breakfast and good food in the restaurant. We were on an opera tour in Italy and Switzerland and Novotel Basel was a good choise to stay in the Switzerland part of our tour.

Our stay was very pleasant in our executive rooms with all the amenities: bathrobe and slippers, Nespresso machine, lovely bathroom amenities, a shower and a bathtub and a very good breakfast buffet. The only drawback was the fact that the safe was not operational and despite asking twice to have it looked at, it did not happen.