ibis Basel Bahnhof 2.5 stars

Customer review rating (ALL Rating) 4.5/5 1,591 reviews

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ibis Basel Bahnhof - Image 1
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Margarethenstrasse 33-35, 4053 BASEL, Switzerland

Description

Hotel extras

  • Baselcard

  • Central location

  • Very good connections

  • WIFI

  • 24-hour reception desk

Our accommodation(s)

Hotel location

ibis Basel Bahnhof

Margarethenstrasse 33-35
4053 BASEL
Switzerland

GPS:47.546829, 7.584274

Telephone
Fax +41 61 201 07 17

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property
  • Room service

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,591 reviews

Customer review rating 5.0/5

Tsing B. N. Solo - Confirmed reviews ALL

The hotel is located near the Basel SBB train station. Room rate is very reasonable. Receptionists are friendly and helpful. They gave me the travel card in Basel.

Dear Tsing B. N., Thank you for your positive feedback regarding your recent stay. We are delighted that our location and friendly staff met your expectations. It is wonderful to hear that you found our room rates reasonable and appreciated the travel card. We hope to welcome you back soon. Best regards, ibis Basel Bahnhof

Customer review rating 4.0/5

Marion P. Couples - Confirmed reviews ALL

Clean rooms, room 220 needs new mattress.

Dear Marion P., Thank you for your kind feedback regarding our proximity to the train station and the friendliness of our staff. We appreciate your comments about the cleanliness of our rooms, and will take note of your suggestion regarding the mattress in room 220. Best regards, ibis Basel Bahnhof

Customer review rating 1.0/5

Amy L. Business - Confirmed reviews ALL

I’ve stayed in Ibis hotels many times before, usually around the train station. I’ve never been as disappointed in one as I have been in the Basel Bahnhof ibis. In no particular order: 1. There were no hand towels, only larger shower towels, which makes it very difficult to use the body wash. 2. There’s black mold in the shower and the drain was backed up so that the water collected and almost flooded into the bathroom, even though I do not take very long showers. 3. There are no adapters or plugs near the bed, the main place one wants them. The plugs were all that one Swiss shape that most adapters/European plugs don't fit. 4. The shades are all blackout shades/blinds, so there’s no way to have any privacy with having any kind of light. 5. The window only opens one way as far as I can tell (unusual for Europe) and there was no way to keep the window open to get some air in the room other than using (very mediocre) air condition. The staff were all very friendly and helpful and I really appreciated being able to get an early check-in, but the hotel overall seemed old, dingy, and run-down. I will not recommend or come back.

Dear Amy L., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to learn that your experience at our hotel did not meet the standards you have come to expect from Ibis properties. Please accept our sincere apologies for the issues you encountered with the bathroom condition, drainage, room amenities, ventilation, and overall comfort of your stay. Your comments regarding the mold in the shower and the backed-up drain are especially concerning, and we have immediately shared this feedback with our maintenance and housekeeping teams for urgent review and corrective action. We also understand how inconvenient the room layout and limited power outlet accessibility must have been, particularly for international travelers using adapters. Your observations regarding the blackout blinds and window ventilation are equally appreciated, as they help us identify areas where guest comfort can be improved. That said, we are pleased to hear that our team members were friendly and helpful during your stay and that the early check-in was appreciated. We will be sure to share your kind words with our staff. We regret that your experience left such a negative impression and that we did not provide the level of comfort and quality you expected. Your feedback is extremely valuable to us as we work to improve both our facilities and guest experience. Thank you again for bringing these matters to our attention. We hope you may consider giving us another opportunity in the future to provide you with a much better stay. Best regards, Hotel ibis Basel Bahnhof

Customer review rating 3.0/5

Sally N. Couples - Confirmed reviews ALL

Helpful reception and parking but room was much too hot and air con had no effect at all.

Dear Sally N., Thank you for your feedback. We appreciate your kind words regarding our reception and parking services. However, I regret to hear that the temperature in your room did not meet your expectations. Your comments will be considered as we strive for continuous improvement. Goodbye, ibis Basel Bahnhof

Customer review rating 2.5/5

Ho Y. E. M. Couples - Confirmed reviews ALL

The standard of Ibis Basel Bahnhof, regarding location and cleanliness, was decent. Sadly, at night, we noticed cigarette smell coming through the ventilation in our room. We asked for the possibility to change, but as the hotel was fully booked, it was absolutely not possible. In the end, we had to sleep with the window wide open. It was lucky that the temperature outdoor was not too low. The young receptionist at night tried his best to accommodate the situation, but, understandably, nothing he could have done more. He did pass on the information to the manager, and it was addressed to us when we were checking out the next morning. Surprisingly, the reaction of the manager was not to acknowledge the issue and take responsibility, but mentioning it was not their fault when other guests smoke in their room instead. As a hotel chain, we expect that there would be better protocol in case of situation like this occurs. We expected, as the manager of the hotel, the quality of the customer service, particularly his choice of word, would be of high standards. The positive action from him, was we got offered two complimentary drinks for the road, which was nice.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay at ibis Basel Bahnhof. We are pleased to hear that you appreciated our convenient location and found the cleanliness standards satisfactory. However, we sincerely regret the discomfort caused by the cigarette smell entering your room through the ventilation system during the night. We understand how unpleasant this situation must have been, especially as it affected your ability to rest comfortably. While unfortunately we were unable to offer a room change due to the hotel being fully booked, we appreciate your understanding and are grateful that our night receptionist did his best to assist you during the situation. At the same time, we are truly sorry that our communication during check-out did not meet your expectations. Smoking in non-smoking rooms is against our hotel policy, and situations like this are extremely regrettable. Your feedback highlights the importance of reviewing our procedures and communication standards to better handle such incidents in the future. We do appreciate your recognition of the complimentary drinks gesture, though we understand this did not fully make up for the inconvenience experienced. Thank you once again for your honest feedback. We hope to have the opportunity to restore your confidence in us during a future stay. Kind regards, Hotel ibis Basel Bahnhof

Other web-users rate our hotel

  • 1,217 reviews 9.6/10 Location
  • 1,035 reviews 6.2/10 Room
  • 981 reviews 9.1/10 Service
  • 20 reviews 8.7/10 WiFi
  • 425 reviews 7.6/10 Breakfast
  • 408 reviews 8.3/10 Cleanliness
  • 93 reviews 5.6/10 Food

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