Dear Angela W., Thank you for your kind feedback regarding our location, comfortable accommodations, and breakfast offerings. We appreciate your understanding regarding the electrical plug situation in Switzerland, and we encourage future guests to check their adaptors prior to arrival to ensure a smooth experience. Best regards, ibis Basel Bahnhof

Dear Miriam L., Thank you for your kind feedback regarding our staff and facilities. We are pleased to hear that you found our location convenient and your room comfortable. Your satisfaction is important to us, and we look forward to welcoming you again. Best regards, ibis Basel Bahnhof

Dear Emma H., Thank you for your feedback regarding your recent stay. We appreciate your acknowledgment of our cleanliness and location. Please note that while we do not provide in-room tea and coffee facilities, we are happy to provide kettles upon request. Best regards, ibis Basel Bahnhof

Dear Rachel G., Thank you for your kind words regarding our location, cleanliness, and friendly staff. We are pleased to hear that you found our hotel to meet your needs. Your feedback is greatly appreciated, and we hope to welcome you back in the future. Best regards, ibis Basel Bahnhof

Dear Eva S., Thank you for your positive feedback regarding our location. We appreciate your suggestion about the check-in process and will take it into consideration as we continually strive to enhance our guest experiences. Best regards, ibis Basel Bahnhof

Dear Sophie S., Thank you for your positive feedback regarding your stay with us. We are delighted to hear that you appreciated our location, comfortable accommodations, and room size. Your satisfaction is important to us, and we look forward to welcoming you again in the future. Best regards, ibis Basel Bahnhof

Dear Lise W. M., Thank you for your kind feedback regarding your stay with us. We are pleased to hear that you appreciated our convenient location, comfortable accommodations, and breakfast offerings. Your satisfaction is important to us, and we look forward to welcoming you back in the future. Best regards, ibis Basel Bahnhof

Dear Ralfs Z., Thank you for taking the time to share your feedback regarding your recent stay at ibis Basel Bahnhof. We appreciate your observations and value your insights as they help us improve our services. We are pleased to hear that you found our location convenient and that you enjoyed the comfort of our beds. However, we understand your concerns regarding the room size and the absence of certain amenities such as tea/coffee facilities, tissues, and a mini-fridge. While we strive to offer essential services that cater to our guests' needs, we acknowledge that our facilities may not always meet everyone's expectations. Your comments regarding the noise from the street and the reception area have been noted, and we will consider them in our ongoing assessment of guest comfort. Thank you once again for sharing your thoughts. We hope you will consider staying with us again in the future. Best regards, ibis Basel Bahnhof

Dear Weit H., Thank you for taking the time to share your feedback with us. We are very sorry to hear that your stay did not meet your expectations, particularly that you had difficulty sleeping due to the room temperature and the pillows. Regarding the parking fee, we understand that an additional CHF 20 can feel expensive. However, compared with parking prices generally charged in Basel, our rate is actually relatively low. Nevertheless, we appreciate your feedback and understand that this was an unexpected additional cost. Regarding the air conditioning, our hotel is equipped with an air-cooling system. If you had informed our reception team during your stay, we would have been very happy to check the system in your room. If we had found that it was not functioning correctly, we would have done our best to provide you with another room, subject to availability. We are sorry that we did not have the opportunity to assist you while you were with us. As for the pillows, we understand that comfort is very personal. Our current pillows are appreciated by many of our guests, but we are sorry that they were too firm for you. We will certainly take your comments into consideration. We regret that your experience has led you to consider staying elsewhere on your next visit to Basel. We hope that, despite this experience, you might give us another opportunity to provide you with the comfortable stay you expected. Best regards, Hotel ibis Basel Bahnhof

Dear Maria T. M. A., Thank you for your kind words regarding your comfortable stay, our convenient location, and the friendly service you received from our team. We are pleased to know that you enjoyed the bedding and bathroom facilities. Your feedback is greatly appreciated. Best regards, ibis Basel Bahnhof

Dear David R., Thank you for sharing your thoughts regarding your recent stay with us. We appreciate your feedback and are pleased to hear that you found your visit practical. We hope to serve you better in the future. Best regards, ibis Basel Bahnhof

Dear Aivar T., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our convenient location and the complimentary city transport ticket, which indeed facilitates exploring Basel's attractions. However, we regret to learn that your sleep was disturbed during your visit. While we strive to provide a comfortable environment for all our guests, we understand that external factors such as weather can impact your experience. Additionally, we acknowledge your concerns regarding the absence of a refrigerator in your room. Unfortunately, this is not a standard amenity in our accommodations. We appreciate your understanding in this matter. Thank you again for your insights, as they help us to improve our services. We hope you will consider staying with us again in the future. Best regards, ibis Basel Bahnhof

Dear Stephen L., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found the room comfortable and appreciated our staff's friendliness. It is wonderful to know that our location contributed positively to your experience. Best regards, ibis Basel Bahnhof

Dear Simon P., Thank you for your kind words regarding your recent stay. We are pleased to know that you found our hotel comfortable and that you have consistently enjoyed your visits. We look forward to welcoming you back in the future. Best regards, ibis Basel Bahnhof

Dear Shannon F., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our convenient location and found the check-in process smooth. Your comments about the mattress will be taken into consideration as we continually strive to enhance our guests' comfort. Best regards, ibis Basel Bahnhof

Dear Mary c., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the cleanliness of our hotel, as well as the friendliness of our staff. We appreciate your comments and hope to welcome you back soon. Best regards, ibis Basel Bahnhof

Dear Christine P. Thank you for sharing your feedback. We’re sorry that your arrival experience did not fully meet your expectations. Regarding the towels, our standard policy is to provide one towel per guest, so a double room prepared for two guests should have had two towels available. We apologise if there were fewer than the appropriate number upon your arrival. We are also sorry to hear about the issue with the hot water. We understand how disappointing it must have been to find the shower running cold, and we will ensure this is checked with our maintenance team. We appreciate your comments regarding breakfast as well. While we’re pleased that you found it adequate, we’re sorry it did not fully meet your expectations. Your feedback is valuable and will be shared with our team as we continue to improve our service. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future. Kind regards Hotel ibis Basel Bahnhof

Dear David F., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our beds comfortable, the rooms spacious, and our staff accommodating. Your kind words motivate us to continue providing a pleasant experience for all our guests. Goodbye and best regards, ibis Basel Bahnhof

Dear Anastasiia M. Thank you for taking the time to share your feedback with us. We are very sorry to hear that your room did not meet your expectations, particularly regarding the cleanliness of the bathroom. Finding someone else’s hair upon arrival is certainly not the standard we aim to provide, and we sincerely apologize for this oversight. Regarding the noise, we understand that this can be a concern, especially for light sleepers. We are a centrally located city hotel, and our proximity to the train station is indeed one of the advantages appreciated by many of our guests. At the same time, being in an urban location means that some level of city and train noise can be heard, particularly at night. We are sorry if this affected your sleep during your stay. We are pleased that you found our location convenient for travelling to work, and we will share your comments with our housekeeping team to ensure that greater attention is paid to the cleanliness of our rooms and bathrooms. Thank you again for your honest feedback. We hope to have the opportunity to welcome you again and provide you with a more pleasant experience. Best regards Hotel ibis Basel Bahnhof