ibis Basel Bahnhof Hotel 2.5 stars

Customer review rating (ALL Rating) 4.6/5 4,552 reviews

ALLSAFE approved hotel

Information message

ibis Basel Bahnhof
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+ 17 Services

Hotel extras

  • An ALL SAFE certified hotel

  • Free use of public transport throughout the entire city of Basel

  • 3 minutes' walk from the train stations and 20 minutes' bus ride from the airport

  • Reach the old town and exhibition center using trams 16 and 2, both stop outside the hotel

  • Free WiFi throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Basel Bahnhof

Margarethenstrasse 33-35
4053 basel
switzerland

Fax: (+41)61/2010717

Check-in from 15h00

Check out up to 12h00

  • BASEL HAUPTBAHNHOF:  BASEL HAUPTBAHNHOF SBB

  • BASEL IWB:  2 BASEL IWB

  • By plane

    BASEL-MULHOUSE At 10km / 6.21 miles

  • By train

    BASEL-HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS:47.546829, 7.584274

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

BAR Non contractual photo

Relax at the bar: The ibis bar is a friendly meeting point at any time of the day or night and a perfect place to relax.

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews for
ibis Basel Bahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,552 reviews

TripAdvisor Rating 4.0/5

1,076 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great location

Customer review rating 5.0/5

Anonymous Couples - 23/12/2021 Confirmed reviews ALL

This hotel is in a great location close to the train station with a tram stop right outside the front door. It’s extremely clean and follows Covid protocols. The front desk staff is extremely friendly and helpful with everything from directions to foreign money exchanges. The room was spacious and comfortable.

Dear PAUL DOLL, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Excellent service at reception, Well located,

Customer review rating 4.5/5

Gilad E. Couples - 21/12/2021 Confirmed reviews ALL

We arrived on Sunday evening and were very worried since tomorrow early in the morning we had a flight to catch and we didn't have yet Covid-19 test for that flight, Cornelia greeted us at the front desk, and we asked for information, where can we do this test on Sunday evening, Cornelia made many calls to surrounding pharmacies even to the nearest hospital to help us to find an open place to do Antigen tests, Thank you for your kind and helpful service. Besides, we had a pleasant stay, there is a train in the front of the hotel and it is very comfortable to travel in the city, and it is very close to the Airport.

Dear GILAD EFRATI, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

good choice

Customer review rating 4.5/5

Nano Couples - 10/12/2021 Confirmed reviews ALL

recommend IBIS Bahnhof as a greta choice regarding price/quality ratio. small rooms but well designed and equipped.

Dear MARCUS TEXTOR, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

good stay

Customer review rating 5.0/5

Joanna B. Families - 10/12/2021 Confirmed reviews ALL

The staff was always very friendly. Room service was good.

Dear Mr and Mrs BLAIR, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

too cold

Customer review rating 3.0/5

Anonymous Business - 03/12/2021 Confirmed reviews ALL

When I entered the room the window was a little open. Winter outside and inside very cold. The AC didn't help at all. The room stayed could. With blanket up to the ears I could sleep.

Dear INGO D., Thank you for taking the time and trouble to complete a survey following your recent stay at Ibis Basel Bahnhof At Ibis Basel Bahnhof we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Ibis Basel Bahnhof in the near future. Yours sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Well located, great customer service

Customer review rating 4.0/5

Unknown Couples - 28/11/2021 Confirmed reviews ALL

I had a great stay, it was a good location as it was close to the train station and the customer service was great. They were very informative and very helpful. Very satisfied with the service.

Dear Nursen AKSAMAN, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

location

Customer review rating 4.5/5

Sn Solo - 14/11/2021 Confirmed reviews ALL

great location; nice front office staff; room larger than most IBIS-budget hotel rooms. Very comfortable bed.

Dear SUSAN N., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Excellent location. Clean. Helpful staff.

Customer review rating 4.5/5

Christo K. Solo - 02/11/2021 Confirmed reviews ALL

It was very comfortable, clean and located just two minutes walk from main train station and the airport shuttle.

Dear CHRISTO K., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Lovely stay, very friendly and helpful staff, good location

Customer review rating 5.0/5

Lewin Couples - 02/11/2021 Confirmed reviews ALL

Spent three nights here whilst visiting family in Basel. Really convenient location near Basel SBB station with excellent transport links. Room very clean and comfortable. Hotel staff were very helpful. Would happily stay again.

Dear SHARRON LEWIN, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Very good

Customer review rating 4.5/5

Giorgos K. Solo - 23/10/2021 Confirmed reviews ALL

Clean. Good location. Kind people . Helpless

Dear k. G., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof
Customer review rating 5.0/5

Ralph Couples - 17/10/2021 Confirmed reviews ALL

One night before going to airport.

Dear RALPH K., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

always good to come back

Customer review rating 5.0/5

Urshebeisen Business - 13/10/2021 Confirmed reviews ALL

location is perfect. walking distance to the train station. local transport at doorstep. Ibis provides a free ticket valid to go throughout the city and environment during stay at hotel

Dear URS H., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

well located.

Customer review rating 3.5/5

Irit Friends - 12/10/2021 Confirmed reviews ALL

The ticket for travelling was very efficient and location was great. i dont know why i did not get the points for my stay at ibis hotel when we were travelling before the korona. please check! Thank you!

Dear Guest, Thank you for the review of our hotel! We hope you enjoyed your stay in our Hotel anyway. The beds are 160CM*200 it's for sure. Regarding your ponts, we as hotel are unfortunately unable to see why the points are not more on your card, for that please contact the help-desk on phone or via the following web side. https://all.accor.com/contact/index.de.shtml#/ +(33) 1 49 60 22 22 * We hope to see you again very soon. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

well located

Customer review rating 4.0/5

Kat Business - 11/10/2021 Confirmed reviews ALL

You should have free coffee and tea service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Basel, Elisabethenstrasse

Customer review rating 4.0/5

Je Couples - 02/10/2021 Confirmed reviews ALL

Ibis’ location is perfect. Friendly staff and the ever affordable pricing

Dear Mr Eggimann Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Pleasant site, Good service

Customer review rating 4.5/5

Anonymous Couples - 01/10/2021 Confirmed reviews ALL

We arrived by train and departed by river cruise ship. The hotel is very convenient for walking from the DB station. They arranged a taxi for us to get to our ship. If we are ever in Basel again, we shall certainly stay there again.

Dear MARY G., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Clean and efficient. Definitely recommend

TripAdvisor rating 5.0/5

Explorer1305 Family - 17/08/2019 TripAdvisor review

After a stay at another IBIS in a different city, I had certain expectations for a Swiss IBIS. Better than expected, the hotel was very clean and efficient. I liked the option of donating for an environmental cause instead of asking for the room cleaning. I would definitely recommend it and come again.

Dear Explorer1305, thank you very much for taking the time to rate the ibis Basel Bahnhof and to share your experience with us. We are happy to know that we fulfilled your expectations. We hope to see you back very soon. Best regards, Stephan Köppel General Manager

Great place to stay

TripAdvisor rating 5.0/5

nairmt Business - 08/08/2019 TripAdvisor review

Had a wonderful time. The staff was very friendly and helpful. The hotel was clean and comfortable. It is a great place to stay. The tram is right in front of the hotel, which makes it really easy to travel anywhere.

Dear nairmt, thank your very much for taking the time to review the ibis Basel Bahnhof and for sharing your experiences with us. It makes us happy to know that you enjoyed your visit in Basel and kept our team in good memories. We hope to see you back very soon. Kind regards, Stephan Köppel General Manager

IBIS BASEL BAHNHOF

TripAdvisor rating 4.0/5

ALANMaidenhead Solo travel - 23/07/2019 TripAdvisor review

Friendly and helpful staff. Large comfortable room with plenty of storage space for my seven day stay. Superb bed. Very good buffet breakfast. I especially liked the choice of bread rolls. I made extensive use of the free local transport which is included in the price. Trams stop outside the hotel. There is a frequent service to the centre of Basel. The rear entrance to the SBB station is a short walk. This was my sixth stay. I am planning to return next year.

Dear ALANmaidenhead, A big thank from all the team for this great rate and nice review ! It is always a pleasure for us to welcome you when you stay in Basel and a great privilege to gain your loyalty ! Warm regards, Stpehan Köppel General Manager

So friendly and warm hearted...

TripAdvisor rating 5.0/5

Sally B Business - 16/07/2019 TripAdvisor review

The staff at the hotel are so warm hearted and caring. We had a wonderful stay, awesome delicious breakfasts, space for small meetings, and comfy space to rest and relax. We will definitely stay here again when we are in Basel!!

Dear Sally B, Thank you for your great review which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. We look forward to welcoming you back when next visiting Basel. Best regards, Stephan Köppel General Manager

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