ibis Basel Bahnhof Hotel 2.5 stars

Customer review rating 4.6/5 4,004 reviews

ibis Basel Bahnhof
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+ 18 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Free WIFI throughout the hotel

  • Free use of public transport throughout the entire city of Basel

  • 3 minutes' walk from the train stations and 20 minutes' bus ride from the airport

  • Reach the old town and exhibition center using trams 16 and 2, both stop outside the hotel

  • Bar and small snacks available 24 hours

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis Basel Bahnhof

Margarethenstrasse 33-35
4053
basel
switzerland

Tel: +41612010707

Fax: (+41)61/2010717

Check-in from 12h00

Check out up to 12h00

  • BASEL HAUPTBAHNHOF :  BASEL HAUPTBAHNHOF SBB

  • BASEL IWB :  2 BASEL IWB

  • By plane

    BASEL-MULHOUSE At 10km / 6.21 miles

  • By train

    BASEL-HAUPTBAHNHOF At 0.3km / 0.19 miles

GPS :47.546829, 7.584274

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Area: From 15 / 161 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Room with 1 double bed (63x79 inches [160x200 cm]) and wheelchair access

Accessible room
  • Max. number of persons: 2
  • Area: From 20 / 215 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Panorama room with double bed and balcony, new sleeping comfort concept

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
Rooms

Our restaurants and bars

BAR

Non contractual photo

Relax at the bar: The ibis bar is a friendly meeting point at any time of the day or night and a perfect place to relax.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Basel Bahnhof

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

4,004 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,062 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Return Visit

Customer review rating 4.6/5

Roger M. Solo - 21/03/2020 Confirmed reviews ALL

Back to a convenient and friendly location

Dear Roger M., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

The staff want beyond, under very hard health and economic crisis!

Customer review rating 4.6/5

David H. Couples - 12/03/2020 Confirmed reviews ALL

Despite the cancellation of Basel Fastnacht, that Iris and I as most people in Basel cheerish, the hotel extended every courtsey possible!

Everything worked well

Customer review rating 4.6/5

Jonathan K. Business - 11/03/2020 Confirmed reviews ALL

Everything worked well. Check in was very slick as I was clearly expected and all paperwork was ready on arrival. The room was clean and warm. I appreciated the recently added larger TV and more English language channels. The attention to detail and personal service in the breakfast buffet was appreciated.

Extra clean

Customer review rating 4.6/5

M A. D. Families - 11/03/2020 Confirmed reviews ALL

Excellent, Excellent, Excellent

Dear Mohammad D., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Short stay

Customer review rating 4.6/5

Dirk Couples - 01/03/2020 Confirmed reviews ALL

Amazing personal, good infrastructure and nice weather

Dear Mr Raeber We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Staff dealt with a booking glitch effectively and quickly and with good humour.

Customer review rating 4.6/5

John Couples - 24/02/2020 Confirmed reviews ALL

There was a glitch with the booking which had been cancelled without me being informed. I had a confirmation from the booking system, but when payment was not made by my credit card, I was not informed by you, or more likely, by your system. Fortunately your staff dealt with the issue and there were rooms available. If there had not been, it would have been a very difficult situation. Please ensure that your system is changed to send a notification by email if a prepayment by credit card is not accepted. You do send a confirmation if payment is accepted. I did not notice that I had not received a confirmation email because I had made numerous bookings, not just with Accor, and did not double check each one. Fortunately this system glitch did not cause a problem for us as your staff reacted very professionally and to our complete satisfaction.

Dear John N., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. We are very sorry that you did not receive the communication regarding your reservation. We apologize for the inconvenience. We are pleased that we were able to solve the problem on site. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof
Customer review rating 4.6/5

Sao Solo - 24/02/2020 Confirmed reviews ALL

Staff at the reception were helpful and friendly.

Dear Sachiko H., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

simple but good

Customer review rating 4.6/5

Ayunur R. Business - 13/02/2020 Confirmed reviews ALL

clean, convenient, good breakfast, friendly staff. Not enough plug points near mirrors. TV never worked (but I did not bother as I watched Netflix).

Dear Aynur R., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

All fine

Customer review rating 4.6/5

Maren R. Business - 07/02/2020 Confirmed reviews ALL

Clean, which I personally think is the most important thing. Good service!

Dear Ms. R. We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also discuss with our team how we could approve the helpfulness ant the attention at the arrival to make sure, that also these points are to your entire satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johannes Frank Ibis Basel Bahnhof

Short stay, Ibis Bahnhof Basel

Customer review rating 4.6/5

Mrsf Couples - 05/02/2020 Confirmed reviews ALL

EVERTHING almost perfect! Location, staff, service, food room. Can't say more. Only negative was the uncontrollable room thermostat that kept the room far too hot for a good night's sleep. This could have been due to the unusually warm weather that plays havoc with the automatic heating system.

Dear Ms F. We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please do not hesitate to contact our team 24/7 if you like to have extra pillows or towels. We are happy to bring these items up to your room. Thank you very much for reporting regarding the temperature in the room. I`m sorry, that the temperature was not at your convenience. We will check the Fancoil in the room but the extreme warm temperatures in the last days really might be the explanation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johannes Frank Ibis Basel Bahnhof

Excellent stay around the corner of Central Station

Customer review rating 4.6/5

Kick V. L. Business - 02/02/2020 Confirmed reviews ALL

Good hotel, close to downtown and central station. Good rooms, bed and internet. Had a nice evening in beautiful Basel!

Dear Mr. van L. We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johannes Frank Ibis Basel Bahnhof

Ok

Customer review rating 4.6/5

Ea Business - 01/02/2020 Confirmed reviews ALL

Good bed, good room, but very warm. Even warmer in the bathroom and If opening window then loud. On the other hand I chose the hotel since I wanted the closeness to the train station which I appreciate.

Dear Ms. Alfredson Thank you for taking the time to tell us about your experience at the ibis Basel Bahnhof. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. Please do not hesitate to contact our Front Office Team at anytime if there is any inconvenience during your stay. If we are informed about a problem like yours regarding the room temperature we can offer a solution immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johannes Frank Ibis Basel Bahnhof

Everything excellent except for fresh fit salad that was probably fresh three days ago

Customer review rating 4.6/5

Anonymous Business - 01/02/2020 Confirmed reviews ALL

It's always good. I think I have been to this ibis 70 times

Dear Mr. K. We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will check with our breakfast service team and the producer what was the matter with the fruit salad the 24th and 25th of January. As we do get daily delivery of fresh food we normally can assure a high and fresh quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johannes Frank Ibis Basel Bahnhof
Customer review rating 4.6/5

Anonymous Solo - 27/01/2020 Confirmed reviews ALL

Excellent short stay, staff super helpful

Dear David C., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof
Customer review rating 4.6/5

Mike S. Solo - 27/01/2020 Confirmed reviews ALL

Excellent service from all staff.

Dear Mike S., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It makes us happy to know that you enjoyed your time with us and kept us in good memories. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

very good

Customer review rating 4.6/5

E B. Business - 24/01/2020 Confirmed reviews ALL

very nice hotel. Only problem is i never receive the invoice by email and i need to chase...

DearEmmanuelle B., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Top

Customer review rating 4.6/5

Anonymous Couples - 20/01/2020 Confirmed reviews ALL

Very professional, good staff, good facilities. We enjoyed our stay and will come back. So keep up your quality!

Dear Siegfried E., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Friendly staff, comfortable room.

Customer review rating 4.6/5

Mr Business - 17/01/2020 Confirmed reviews ALL

Reception staff are wonderful. Hotel is convenient, clean and comfortable.

Dear Mike R., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Excellent

Customer review rating 4.6/5

Andrew Families - 13/01/2020 Confirmed reviews ALL

Comfortable room and staff friendly

Dear Andrew W., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It makes us happy to know that you enjoyed your visit in Basel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof

Great location near the train station, comfortable room with excellent service.

Customer review rating 4.6/5

Robert H. Couples - 11/01/2020 Confirmed reviews ALL

We enjoyed our brief stay of 2 nights. The hotel was located ideally for access to the train station and for visiting the old city.. We received excellent service from all employees.

Dear Robert H., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stephan Köppel General Manager Ibis Basel Bahnhof
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