Name: Hotel ibis Basel Bahnhof | LCAH - ALL
Address: Margarethenstrasse 33-35, BASEL, 4053, Switzerland
Telephone: +41612010707
Rating: 4.6

ibis Basel Bahnhof

Vibrant economy hotel, open to everyone

Our hotel ibis Basel Train Station, with its low prices, is located right next to Basel SBB Train Station and is just 15 minutes from EuroAirport Basel Airport. The city centre and the zoo are within walking distance and can be reached within minutes on foot or by tram. Reserve one of the 112 rooms in our 100% smoke-free hotel today. A friendly reception, modern infrastructure, 24-hour bar service, car park and free Wi-Fi complete the offer.

Discover Basel, a paradise for art lovers and culture vultures! There are almost 40 museums to choose from or you can visit the Tinguely Fountain, watch the Basler Rheinschwimmen swimming event and take a ride along the Rhine in a Rhytaxi.

We have intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label stands for our new cleanliness protocols & standards & ensures that they are adhered to at ibis Basel Bahnhof.

ISMAIL ELOUAZZANI, Hotel Manager

ALLSAFE approved hotel

Hotel extras

An ALL SAFE certified hotel
Free use of public transport throughout the entire city of Basel
3 minutes' walk from the train stations and 20 minutes' bus ride from the airport
Reach the old town and exhibition center using trams 16 and 2, both stop outside the hotel
Free WiFi throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

Room

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

2 persons
15 m² / 161 sq ft

Bedding 1 x Queen size bed(s)

Room

Room with 1 double bed (63x79 inches [160x200 cm]) and wheelchair access

2 persons
20 m² / 215 sq ft

Bedding 1 x Queen size bed(s)
Accessible room

Room

Panorama room with double bed and balcony, new sleeping comfort concept

Non contractual photo

2 persons
14 m² / 150 sq ft

Bedding 1 x Double bed(s)
Views: City View
Most of the accommodation: Balcony

Hotel location

ibis Basel Bahnhof

Margarethenstrasse 33-35
4053 BASEL
Switzerland

GPS:47.546829, 7.584274

+41 61 201 07 07

+41 61 201 07 17

BASEL-HAUPTBAHNHOF

Railway station

Access: 300 m / 0.19 mi 3 min walk

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Car park
Pets welcome
Wheelchair accessible hotel
Wi-Fi
Breakfast
Bar

BAR

Relax at the bar: The ibis bar is a friendly meeting point at any time of the day or night and a perfect place to relax.

Our guest reviews

Small rooms with basic services but good for budget property

Anonymous Couples - 9/27/2023 Confirmed reviews ALL

Room was clean and comfortable if small. Walk from train station was flat and not far. Would have liked electric kettle and tea bags in the room. Lobby area very limited and not inviting.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the Tea Set, we have it, we have it only in the Premium Rooms, Please do not hesitate to book a premium room for your next stay with us. We also can borrow a free kettle and cups at the desk at any time, please do not hesitate to ask for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Good location for my requirements

Anonymous Solo - 9/27/2023 Confirmed reviews ALL

Have stayed previously allways Have a nice quite room, good stay

Dear ALAN T., We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Great friendly staff, excellent breakfast!

Anonymous Business - 9/26/2023 Confirmed reviews ALL

Great place, staff and breakfast, disappointing no coffee facilities in the room, maybe my fault for not checking before booking

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the Tea Set, we have it, we have it only in the Premium Rooms, Please do not hesitate to book a premium room for your next stay with us. We also can borrow a free kettle and cups at the desk at any time, please do not hesitate to ask for it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

what would be customer service to your staff?

K. Solo - 9/21/2023 Confirmed reviews ALL

Happy with the room itself, quiet, with enough space for a single traveler, and warm water for a shower. However, when you(staff) inform the hotel rules/policy to your guests, don't you think there are various DECENT ways with SMILE instead of frowning, staring at, or saying that you are going to charge to guest's credit card? I simply asked for an adapter, then the way your staff treated me was rude. She regarded me as a potential thief. I cannot forget her face-making and humiliating attitude. Even when I tried to say it, she just cut my words. Does that you call customer service? Your staff read the minds of guests before finishing the sentence? Later, another lady that I asked to recommend a restaurant where I could get a nice meal. She pointed her right-hand finger to her right side, then just go there, there are many restaurants. Wow, what a nice help! It was my first time in Basel, so was it very difficult for your staff to recommend a restaurant? I was really at a loss with your staff's behavior. My journey in Swiss was a very pleasant and happy moment, but the last stay in Basel with you made me disappointed. If your hotel's policy is not to help or serve guests, these two staff are a perfect fit for your policy. The day I checked out, I asked the staff who attended to me, to write a memo that I RETURNED the ADATPER with a date. He said it was the first time to got this kind of request. I explained the situation that I had the previous day. I did not want to be in trouble when I came back to Asia, to settle wrong charging, which might happen. This kind of unpleasant way, can happen to anyone but why me? If you think your customer-oriented service is right, please keep doing that. I will share this experience. I let you know that I have a nice experience so far with Accor, always satisfied but this time in Basel.

Dear HEE SUNG K., Thank you for taking the time to tell us about your experience at the ibis Basel Bahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

Well Located and comfortable

Ron W. Couples - 9/21/2023 Confirmed reviews ALL

just a brief stay. Top floor room with balcony. unfortunately rainy weather.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

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