ibis Basel Bahnhof 2.5 stars

Customer review rating (ALL Rating) 4.6/5 1,560 reviews

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Description

Hotel extras

  • Baselcard

  • Central location

  • Very good connections

  • WIFI

  • 24-hour reception desk

Our accommodation(s)

Hotel location

ibis Basel Bahnhof

Margarethenstrasse 33-35
4053 BASEL
Switzerland

GPS:47.546829, 7.584274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,560 reviews

TripAdvisor Rating  4.2/5  1,158 reviews

Customer review rating 3.0/5

Kathy B. Couples - Confirmed reviews ALL

It was ok. Missing a bedside table, electrical outlets (which you can't fix) were sparse, and there was no hairdryer in our room 308. We liked the friendly staff, the chocolates, and the water.

Dear Mrs. Kathy B., Thank you for your feedback. We appreciate your comments regarding the room amenities, and we regret that your experience did not entirely meet your expectations. It is pleasing to hear that you enjoyed the service from our staff and other features of your stay. Best regards, ibis Basel Bahnhof

Customer review rating 3.5/5

Mads E. N. Solo - Confirmed reviews ALL

The room was a bit warm. No way to change the temperature or cooling / air conditioning, that was blowing hot air. Usually i can ask for a room upgrade when i arrive. But this time, 2 stays this week, i couldn’t - i have the gold membership and also the Ibis card. So normally they recognize me and give me the upgrade (panorama room). And it did not seem very busy or booked this time, so, that was a bit disappointing.

Dear Sir or Madam, We are sincerely sorry for the discomfort you experienced regarding the temperature in your room during your stay. We fully understand that this may have affected your experience, and we apologize for the inconvenience. Regarding room upgrades, we would like to clarify that these are granted on an exceptional basis and subject to availability. While we always do our best to recognize our loyal guests, upgrades cannot unfortunately be guaranteed and should not be considered an entitlement, as they are not a contractual obligation. We nevertheless hope to have the pleasure of welcoming you again and to offer you a fully satisfactory experience during a future stay. Kind regards, The Front Desk Team

Customer review rating 5.0/5

Hazeahl C. A. C. Families - Confirmed reviews ALL

We book directly to the hotel's reception A. day before and thankfully, the duty was Yna. She is A. wonderful and helpful person. She made an effort to book us 2 rooms that are adjacent to each other with A. common door as we are A. family of 5. Our kids loved the hotel as well as the generous breakfast. The lady incharge of the breakfast room was also very hospitable and they gave some croissants to my kids during our check-in. Thank you very much!

Dear Hazeahl C. A. C., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our location ideal and appreciated the efforts of our staff, particularly Yna, in accommodating your family's needs. It brings us joy to know that your children enjoyed the breakfast and the thoughtful gesture of providing croissants. We strive to create A. welcoming atmosphere for all our guests, and your feedback reinforces our commitment to hospitality. We hope to welcome you and your family back to ibis Basel Bahnhof in the future. Best regards, ibis Basel Bahnhof

Customer review rating 5.0/5

Andry R. Couples - Confirmed reviews ALL

Practical, nice hotel, welcoming staff

Dear Andry R., Thank you for your kind words regarding your recent stay at our hotel. We are pleased to hear that you found our establishment practical and our staff welcoming. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, ibis Basel Bahnhof

Customer review rating 5.0/5

Michael C. Couples - Confirmed reviews ALL

Good humoured, friendly, knowledgeable, helpful. All you could ask for.

Dear Michael C., Thank you for your positive feedback. We are delighted to hear that you appreciated our prime location and found our staff to be friendly and knowledgeable. Your kind words are truly motivating for our team. Best regards, ibis Basel Bahnhof

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Other web-users rate our hotel

  • 1,237 reviews 9.6/10 Location
  • 1,069 reviews 6.8/10 Room
  • 1,019 reviews 9.1/10 Service
  • 26 reviews 9.2/10 WiFi
  • 445 reviews 7.7/10 Breakfast
  • 433 reviews 8.4/10 Cleanliness
  • 98 reviews 6.2/10 Food

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