ibis Basel Bahnhof Hotel 2.5 stars

Quick check in, following an initial online check in. Room was a standard size with a good size bathroom. The balcony was an ideal extra. The hotel offers free tram passes as part of your stay, so transport around Basel is easy with a tr stop directly outside Of the hotel

The hotel is ideally located and the staff always make you welcome ,the rooms are clean and the beds comfortable and we always stay here when we are in Basel. which is usually two or three times a year but alas the Covid virus has made everything change and visits now are more difficult.

it is always a warm welcome

Back to a convenient and friendly location

Despite the cancellation of Basel Fastnacht, that Iris and I as most people in Basel cheerish, the hotel extended every courtsey possible!

Everything worked well. Check in was very slick as I was clearly expected and all paperwork was ready on arrival. The room was clean and warm. I appreciated the recently added larger TV and more English language channels. The attention to detail and personal service in the breakfast buffet was appreciated.

Excellent, Excellent, Excellent

Amazing personal, good infrastructure and nice weather

There was a glitch with the booking which had been cancelled without me being informed. I had a confirmation from the booking system, but when payment was not made by my credit card, I was not informed by you, or more likely, by your system. Fortunately your staff dealt with the issue and there were rooms available. If there had not been, it would have been a very difficult situation. Please ensure that your system is changed to send a notification by email if a prepayment by credit card is not accepted. You do send a confirmation if payment is accepted. I did not notice that I had not received a confirmation email because I had made numerous bookings, not just with Accor, and did not double check each one. Fortunately this system glitch did not cause a problem for us as your staff reacted very professionally and to our complete satisfaction.

Staff at the reception were helpful and friendly.

clean, convenient, good breakfast, friendly staff. Not enough plug points near mirrors. TV never worked (but I did not bother as I watched Netflix).

Clean, which I personally think is the most important thing. Good service!

EVERTHING almost perfect! Location, staff, service, food room. Can't say more. Only negative was the uncontrollable room thermostat that kept the room far too hot for a good night's sleep. This could have been due to the unusually warm weather that plays havoc with the automatic heating system.

Good hotel, close to downtown and central station. Good rooms, bed and internet. Had a nice evening in beautiful Basel!

Good bed, good room, but very warm. Even warmer in the bathroom and If opening window then loud. On the other hand I chose the hotel since I wanted the closeness to the train station which I appreciate.