Mercure Plaza Biel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,911 reviews

Information message

Mercure Plaza Biel
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+ 14 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse
Postfach 3376
2502 biel
switzerland

Fax: (+41)32/3286869

Check-in from 15h00

Check out up to 12h00

  • BUS:  7 Diamantstrasse

  • By plane

    BASEL At 95km / 59.04 miles

  • By plane

    GENEVE At 180km / 111.86 miles

  • By plane

    ZURICH At 125km / 77.68 miles

  • By train

    BAHNHOF At 1km / 0.62 miles

GPS:47.13857, 7.249614

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms

BARRIQUE

The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Our accommodation(s)

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Plaza Biel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,911 reviews

TripAdvisor Rating 4.0/5

482 reviews

perfect compromise for a business trip

Customer review rating 4.0/5

Nazzareno Business - 13/01/2022 Confirmed reviews ALL

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Mixed emotions

Customer review rating 3.0/5

Giovanna Couples - 12/12/2021 Confirmed reviews ALL

The hotel is certainly very well located, the parking facility is very appreciated and the staff was very friendly. The structure itself however, and especially the rooms, are below the standards we are used to by Accor. Our room was rather tiny, very dark and felt really "outdated". Some extra efforts there would certainly be more than welcome.

satisfactory

Customer review rating 3.5/5

Leviat Business - 22/11/2021 Confirmed reviews ALL

good business hotel

Good stay, great breakfast in my hotel room

Customer review rating 5.0/5

Christoph Business - 01/11/2021 Confirmed reviews ALL

I got a big breakfast in my hotel room. I was very satisfied by the richness of this breakfast!

nice location and comfortable staying

Customer review rating 4.0/5

Anonymous Business - 28/10/2021 Confirmed reviews ALL

nice and comfortable room, good breakfast and good reception service, appreciated to have secured and covered parking for guest.

Professionally managed hotel

Customer review rating 5.0/5

Jean-jacques G. Couples - 27/10/2021 Confirmed reviews ALL

Experienced and well-organized reception. Friendly and helpful staff.

well located, good stay

Customer review rating 4.0/5

Christoph Business - 24/09/2021 Confirmed reviews ALL

Unfortunately there is no possibility to have breakfast in the hotel for people without certificate. So the guests are divided in 2 classes, which is bad.

Business trip

Customer review rating 3.5/5

Francesco Business - 24/09/2021 Confirmed reviews ALL

Good hotel and polite receptionists

Very good stay

Customer review rating 5.0/5

Luc Solo - 08/09/2021 Confirmed reviews ALL

Stayed four nights, everything ok: reception, room, room cleaning, breakfast, restaurant Couldn't have been better!

I always stay in the same hotel.

Customer review rating 5.0/5

Luis Á. S. Solo - 04/09/2021 Confirmed reviews ALL

As always, everything perfect. I usually visit Bienne once a month and I think the is not a better choice in the city than Mercure Plaza. Close to everywhere, but in a quite area. The staff is always gently and the rooms are big and confort. Last time I even use the sauna and it was fantastic too. Maybe you can find something a little bit cheaper but honestly it doesn’t worth it.

well located, clean rooms and friendly staff

Customer review rating 3.5/5

Anonymous Friends - 30/08/2021 Confirmed reviews ALL

Overall OK, however the shower head in our room would not hold, therefore showering was rather annoying.... things like that should be checked when the room is cleaned and made available for the next guest. Its all about the details...

First time here

TripAdvisor rating 5.0/5

danny r Couples - 22/07/2020 TripAdvisor review

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

COVID19 safe

TripAdvisor rating 5.0/5

alexis s Business - 19/06/2020 TripAdvisor review

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

If you're in the neighborhood, go here

TripAdvisor rating 5.0/5

Yves_Vandezande Couples - 19/08/2019 TripAdvisor review

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.

Weekend

TripAdvisor rating 4.0/5

ACDuarte Friends getaway - 07/07/2018 TripAdvisor review

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

Mercure Biel

TripAdvisor rating 4.0/5

PeNor Business - 15/04/2018 TripAdvisor review

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.

Reception

TripAdvisor rating 3.0/5

herisandra Business - 08/01/2018 TripAdvisor review

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

Family stay

TripAdvisor rating 5.0/5

I8430TYjonathant Family - 31/08/2017 TripAdvisor review

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

Poor Service

TripAdvisor rating 1.0/5

Ricardo F Solo travel - 11/05/2017 TripAdvisor review

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

Dear guest, We usually answer every Email we receive and let us apologize for this problem. For an answer, please send it again we will make sure to do our best to make it up. Best regards Chloé Bovet

THANK YOU

TripAdvisor rating 5.0/5

salvatoredG936OI Family - 06/01/2017 TripAdvisor review

I travel internationally infrequently and had been staying with family usually. When I do stay at commercial properties in Europe I am often disappointed. I AM happy to say I was not disappointed with this stay. Facilities were comfortable, clean and spacious. The staff was top notch and met our needs with a smile. Thank you.

Dear salvatoredG936OI, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Bovet Assistant Manager

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