Mercure Plaza Biel 4 stars

Name: Mercure Plaza Biel
Address: BIEL, 2502, SWITZERLAND
Telephone: (+41)32/3286868
Rating: 4.4

Customer review rating 4.4/5 2,760 reviews

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Mercure Plaza Biel

Hotel for travellers looking for local and authentic experiences

The Mercure Hotel Plaza Biel is located in the city centre, near Biel train station and the pedestrian zone. The 4-star hotel has 100 comfortable rooms and suites with a wide range of facilities and a free fitness and sauna area. The Barrique restaurant serves Mediterranean cuisine, while the hotel also features a bar, a terrace and meeting rooms for conferences and events for up to 100 guests. Free Wi-Fi is available. All rooms and meeting rooms are air-conditioned.

The nature reserve on St Peterinsel, the three-lake cruise or shopping in Biel's pedestrianized zone are just a few of the many excursions available. The hotel staff will be happy to advise you.

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse
Postfach 3376
2502 biel
switzerland

Tel: +41323286868

Fax: (+41)32/3286869

Check-in from 15h00

Check out up to 12h00

BUS : 7 Diamantstrasse

By plane
BASEL At 95km / 59.04 miles
By plane
GENEVE At 180km / 111.86 miles
By plane
ZURICH At 125km / 77.68 miles
By train
BAHNHOF At 1km / 0.62 miles

GPS :47.13857, 7.249614

Hotel services

BARRIQUE

The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Services in the hotel and nearby

Check-in from 15h00 - Check out up to 12h00

In summary

Restaurant
Wheelchair accessible hotel
Wi-Fi
Bar
Meeting rooms

One Restaurant
2 Bars
Room service
- Cold snacks
- Hot meals

3 Meeting rooms

Wheelchair accessible hotel

Hotel informations
- 100 rooms
- One room for people with reduced mobility
- 9 family rooms
- 40 connecting rooms
- No non-smoking room
- 6 floors
Languages spoken at the hotel
- German
- Spanish
- English
- Italian
- French
- Portuguese
- Dutch
Laundry / Valet Services
- Dry cleaning / Ironing
Wi-Fi
- WiFi in the communal areas
- WiFi at the hotel
Reduced mobility Facilities
100% Non Smoking Property
Concierge
- Concierge
Desk equipment available
- Shoe shine machine
Safe deposit box at reception
- Safe deposit box at reception

Our accommodation(s)

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Superior Room with 1 double bed

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone

Classic room with 2 single size beds

Max. number of persons: 2

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone

Superior room with 1 single bed

Max. number of persons: 1

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone

Classic room with 1 single size bed

Max. number of persons: 1

Wireless internet in your room
Coffee/tea making facilities
Satellite/cable colour TV
Business Desk
Direct dial telephone

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 116 m²
Maximum capacity: 70 people
Maximum banquet capacity: 100 people

Find out more

well located, good stay

Christoph Business - 24/09/2021 Confirmed reviews ALL

Unfortunately there is no possibility to have breakfast in the hotel for people without certificate. So the guests are divided in 2 classes, which is bad.

Business trip

Francesco Business - 24/09/2021 Confirmed reviews ALL

Good hotel and polite receptionists

Very good stay

Luc Solo - 08/09/2021 Confirmed reviews ALL

Stayed four nights, everything ok: reception, room, room cleaning, breakfast, restaurant Couldn't have been better!

I always stay in the same hotel.

Luis Á. S. Solo - 04/09/2021 Confirmed reviews ALL

As always, everything perfect. I usually visit Bienne once a month and I think the is not a better choice in the city than Mercure Plaza. Close to everywhere, but in a quite area. The staff is always gently and the rooms are big and confort. Last time I even use the sauna and it was fantastic too. Maybe you can find something a little bit cheaper but honestly it doesn’t worth it.

well located, clean rooms and friendly staff

Anonymous Friends - 30/08/2021 Confirmed reviews ALL

Overall OK, however the shower head in our room would not hold, therefore showering was rather annoying.... things like that should be checked when the room is cleaned and made available for the next guest. Its all about the details...

Pma Business - 29/08/2021 Confirmed reviews ALL

Overnight business stay

Great hotel with amazing service

Laura Friends - 29/08/2021 Confirmed reviews ALL

The service was great - free coffee and tea at all times, free mini bar, great breakfast. The room was really comfortable and had everything we could wish for. The only thing I would point out is that it was really hot and the room didn't have the best ventilation. The bed covers were also too thick to be used in August, we had to take out the filling and use the duvet cover.

Lovely hotel

Larry Friends - 26/08/2021 Confirmed reviews ALL

We had a great visit to the city and hotel

A very professional team, dedicated to the comfort of cuustomers

Pascal Business - 20/08/2021 Confirmed reviews ALL

Very nice hotel, located in the center of Bienne, very calm. Very professional team, pleasant, and always available to help and answer questions. And an excellent restaurant !

Very good stay

Guido Solo - 18/08/2021 Confirmed reviews ALL

Earlier check-in was possible, very clean room, standard room was rather small, but OK for one night. The service was very friendly. I liked that the drink voucher was also valid for a drink from the minibar (the restaurant opened only after 6 p.m.)

Great location

Jfb Business - 17/08/2021 Confirmed reviews ALL

Another business stay in this great hotel. Ideally situated, very friendly stuff and a lovely restaurant.

every thing well !

Tal H. Solo - 05/08/2021 Confirmed reviews ALL

it wasn't my first time and definitely not the last one !

First time here

danny r Couples - 22/07/2020 TripAdvisor review

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

COVID19 safe

alexis s Business - 19/06/2020 TripAdvisor review

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

If you're in the neighborhood, go here

Yves_Vandezande Couples - 19/08/2019 TripAdvisor review

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.

Weekend

ACDuarte Friends getaway - 07/07/2018 TripAdvisor review

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

Mercure Biel

PeNor Business - 15/04/2018 TripAdvisor review

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.

Reception

herisandra Business - 08/01/2018 TripAdvisor review

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

Family stay

I8430TYjonathant Family - 31/08/2017 TripAdvisor review

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

Poor Service

Ricardo F Solo travel - 11/05/2017 TripAdvisor review

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

Dear guest, We usually answer every Email we receive and let us apologize for this problem. For an answer, please send it again we will make sure to do our best to make it up. Best regards Chloé Bovet

Our most recent 20 reviews

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