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Mercure Plaza Biel 4 stars

Customer review rating 4.4/5 2,266 reviews

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Mercure Plaza Biel
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+ 23 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Concierge
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse
Postfach 3376
2502 biel
switzerland

Tel: +41323286868

Fax: (+41)32/3286869

Check-in from 14h00

Check out up to 12h00

  • BUS :  7 Diamantstrasse

  • By plane

    BASEL At 95km / 59.04 miles

  • By plane

    GENEVE At 180km / 111.86 miles

  • By plane

    ZURICH At 125km / 77.68 miles

  • By train

    BAHNHOF At 1km / 0.62 miles

GPS :47.13857, 7.249614

Our accommodation(s)

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 2 single size beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic room with 1 single size bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

BARRIQUE

Type of cuisine: Mediterranean

The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Lunch

11:30 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DEJA VU LOUNGE

Non contractual photo

Jazzbar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR & SNACK BARRIQUE

Non contractual photo

THE PERFECT PLACE TO GRAB A QUICK BITE Our snack bar Barrique offers healthy and delicious round-the-clock dining.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116 m²

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Plaza Biel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,266 reviews

tripadvisor

TripAdvisor Rating 4.0/5

474 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Poor experience

Customer review rating 1.0/5

Thomas Business - 16/04/2021 Confirmed reviews ALL

Very Noisy in the whole hotel. Food under average in Switzerland. Rooms are renovated but not functional. I use accor hotels frequently, this one has to be avoided.

A pleasant stay with extremely kind staff

Customer review rating 4.5/5

Andrea C. Families - 09/04/2021 Confirmed reviews ALL

It has been a great experience: the hotel is very well located, near the center. The staff was always ready to help me and very kind. The breakfast was rich and tasty. Big room, kept clean. If I can find some weak point, I'd say the limited garage possibilities, and not so easy access. The bicycle rent is a little expensive too.

Great short break in Biel

Customer review rating 4.5/5

Andrew Couples - 29/03/2021 Confirmed reviews ALL

Last minute weekend break. Such helpful and friendly staff made the weekend special - far exceeded our expectations of a “business” hotel. Very good breakfast

Day stay

Customer review rating 4.5/5

Anonymous Solo - 15/02/2021 Confirmed reviews ALL

I had various appointments throughout the day and Mercure was perfectly located in the middle of the city. The staff were friendly and I felt welcome from the first instance.

Great hotel

Customer review rating 4.0/5

A. Business - 14/02/2021 Confirmed reviews ALL

The hotel is very nice as well as the personal. Clean, confortable, good breakfast, well located. The only negative point would be the access to the car parking lot. Need always to ask at the reception and if there is place, you get a remote control that you need to give back right after you have parked the car... could be automatised to make it easier. No other comment. In overall, I recommend this hotel.

Ideal for business stays

Customer review rating 4.5/5

Ovronnaz Business - 01/02/2021 Confirmed reviews ALL

Uncomplicated and helpful desk and restaurant staff, very clean rooms. All-in-all a very good hotel for business stays (my first stay was more than 10 years ago and i still like this hotel).

Very helpful and kind people at the frontdesk and great beds!

Customer review rating 4.5/5

Robert Business - 09/01/2021 Confirmed reviews ALL

Went to the hotel for business, so everything I could wish for to facilitate my work was present: good bed, spacious room, good shower and generous breakfast; but above all very kind and service oriented people at the front desk!

good stay

Customer review rating 4.5/5

Christoph Z. Business - 07/01/2021 Confirmed reviews ALL

Good breakfast. Bad that there is no Polish TV channel in the roms. I advice TVP Polonia.

Good stay

Customer review rating 3.0/5

Jean-claude Solo - 26/09/2020 Confirmed reviews ALL

Nice hotel, good stay, very nice breakfast, but NIGHTMARE regarding parking my car.

Close to the city centre, comfortable room.

Customer review rating 4.0/5

Marcella S. -. B. Business - 14/09/2020 Confirmed reviews ALL

Had only one night stay, but I had a good sleep. Comfortable bed, good simple breakfast.

First time here

TripAdvisor rating 5.0/5

danny r Couples - 22/07/2020 TripAdvisor review

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

COVID19 safe

TripAdvisor rating 5.0/5

alexis s Business - 19/06/2020 TripAdvisor review

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

If you're in the neighborhood, go here

TripAdvisor rating 5.0/5

Yves_Vandezande Couples - 19/08/2019 TripAdvisor review

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.

Weekend

TripAdvisor rating 4.0/5

ACDuarte Friends getaway - 07/07/2018 TripAdvisor review

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

Mercure Biel

TripAdvisor rating 4.0/5

PeNor Business - 15/04/2018 TripAdvisor review

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.

Reception

TripAdvisor rating 3.0/5

herisandra Business - 08/01/2018 TripAdvisor review

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

Family stay

TripAdvisor rating 5.0/5

I8430TYjonathant Family - 31/08/2017 TripAdvisor review

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

Poor Service

TripAdvisor rating 1.0/5

Ricardo F Solo travel - 11/05/2017 TripAdvisor review

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

Dear guest, We usually answer every Email we receive and let us apologize for this problem. For an answer, please send it again we will make sure to do our best to make it up. Best regards Chloé Bovet

THANK YOU

TripAdvisor rating 5.0/5

salvatoredG936OI Family - 06/01/2017 TripAdvisor review

I travel internationally infrequently and had been staying with family usually. When I do stay at commercial properties in Europe I am often disappointed. I AM happy to say I was not disappointed with this stay. Facilities were comfortable, clean and spacious. The staff was top notch and met our needs with a smile. Thank you.

Dear salvatoredG936OI, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Bovet Assistant Manager

My stay at Mercure Plaza Biel

TripAdvisor rating 5.0/5

Celso F Couples - 23/08/2016 TripAdvisor review

The employees are very attentive, specially in the reception. The room are refurbished, almost new and very well located, near Berna. The rooms are very clean. Minor problems in the room that was fixed promptly.

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