Mercure Plaza Biel 4 stars

I stayed 11 nights. The hotel is centrally placed but at the same time in a quiet quarter. Bed very comfortable. Shower not very powerful, but temperature consistent. Breakfast very poor - slow service and terrible choice of food, with the bread often stale (no buffet - breakfast was brought to your table on a plastic-wrapped tray). The 'rooftop terrace' consisted, as far as I could tell, of one dispiriting indoors room.

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

Check in and out went ok.nice parking and at no cost Room was ok air conditioning non functioning but we left window open and there was no noise from outside.Got local map with explanations of interesting sites without even asking very nice

The hotel itself is what we expected but the whole experience was weird. Mainly due to Covid 19 but other things were “old” style.

Infrastructure is not the newest.

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

Very friendly staff both at the reception and in the dining area. The renovation of the guest rooms was long overdue, and it makes an enormous difference in terms of comfort and quality perception compared to the non-renovated rooms –although the toilet in the small room 521 is not practical at all. As usual in Mercure and Novotel hotels, the weakness is in the breakfast offering, with a reduced choice and especially that yellow, baked industrial mousse served as a substitute to scrambled egg.

Convenient and confortable hotel in Biel downtown

Very good experience overall. Amazing customer service and very good breakfast. In addition to that, I was offered welcome drinks at my arrival, a great detail to celebrate my birthday.

3rd time in Mercure, all was perfect, from the welcome desk to the departure. Excellent rest. Clean room. Top breakfast.

arrived at 01.00AM and left at 07.00am after a short night

Excellent three days stay as part of a business trip. Comfortable room nicely appointed and was able to get work done in the evening. Centrally located and a good base to see the town from.

Very nice crew. Chamber comfortable. You have to ask for slippers, which I didn’t know, missed them in the room. Please renovate - it’s charming, but not Mercure standard anymore. Pancake machine was a lot of fun! Scrambled eggs didn’t live up to expectations (egg powder?!)

Excellent customer service, the employees are welcoming you with a genuine smile. The room was perfectly clean, very good breakfast.

As always, as for many years, me and my colleagues always return for this jewel in Biel. Actually the best in town. Location, rooms, restaurant, garage, front desk personnel at its best, the list is endless and all is great. Thank you. See you again soon.