Mercure Plaza Biel 4 stars

Good breakfast with friendly service and a special cookie for our little girl every morning. Room was spacious, clean, constructed with attention to detail. Reception staff was nice too, providing advise on different topics. Reception is open 24h a day, not smth you can easily get in Switzerland. Was convenient for us, as we came very late. Note that garage is tricky: not even the parking spots, they are ok, but the entrance to garage itself, I had to ask my wife's assistance to avoid scratching the car.

Considering that restaurants were generally closed due to Covid Restrictions, it was a most convenient to be able to have dinner at the restaurant at the hotel.

Everything ok. A drawback is that there is no Polish TV channel. I would recommend TVP Polonia.

Very Noisy in the whole hotel. Food under average in Switzerland. Rooms are renovated but not functional. I use accor hotels frequently, this one has to be avoided.

It has been a great experience: the hotel is very well located, near the center. The staff was always ready to help me and very kind. The breakfast was rich and tasty. Big room, kept clean. If I can find some weak point, I'd say the limited garage possibilities, and not so easy access. The bicycle rent is a little expensive too.

Last minute weekend break. Such helpful and friendly staff made the weekend special - far exceeded our expectations of a “business” hotel. Very good breakfast

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

I travel internationally infrequently and had been staying with family usually. When I do stay at commercial properties in Europe I am often disappointed. I AM happy to say I was not disappointed with this stay. Facilities were comfortable, clean and spacious. The staff was top notch and met our needs with a smile. Thank you.