Mercure Plaza Biel

Mercure Plaza Biel 4 stars

Customer review rating (ALL Rating) 4.6/5 1,300 reviews

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Hotel extras

  • Rental of e-bikes to explore the Three Lakes region

  • Coworking space

  • Access from the train station by public transport with bus 2 or 72, Diamantstrasse exit

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse, Postfach 3376
2502 BIEL

GPS:47.13857, 7.249614

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms


The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Our accommodation(s)

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  1,300 reviews

TripAdvisor Rating  4.0/5  485 reviews

Very disappointing.

Customer review rating 0.5/5

Mr S. C. Families - Confirmed reviews ALL

We booked an 'Apartment' advertised as enabling us to cook our own food, etc. The room had all the big items, e.g. hob, oven, dishwasher, etc. But it did not have any of the small but necessary items (e.g. ladles, stirrers, graters, juicers, chopping or paring knives, etc. etc. [batterie de cuisine]) that make cooking possible. This made the 'Apartment' not fit for purpose. Our meeting with the Manager (held as we were leaving) was also very disappointing: it seemed to us his main purpose was to deny any failing.

Customer review rating 4.0/5

Orio S. Business - Confirmed reviews ALL

Hotel is good and well located. Brekfast was quite a nightmare, to many people and to less food and coffee machines (very long queue to have a coffee, aprox 10..15min)

Good facilities and location

Customer review rating 4.5/5

Julia Business - Confirmed reviews ALL

Overall a comfortable stay

Starts to feel like home

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We have been by now numerous time at the Mercure Plaza Biel, we keep going back since we have often meetings in the area and we are just very happy about service and location and looking forward to our next stay.

Central location

Customer review rating 2.5/5

Daura M. Families - Confirmed reviews ALL

We arrived at 16:30 to check in. Our room was supposed to be ready at 15:00, however, it wasn't ready by the time of our arrival. We had to wait for 1 hour for our room to be ready, and we were supposed to show up at a place by 18, so we arrived obviously late. During the time we had to wait, we were only offered coffee. I would've expected at least to have free breakfast the next day, but none of this happened. I've had issues with other hotels in the past, but the staff usually tries to make it up by offering some sort of upgrade, which in this case, did not happen. Very disappointed.

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Other web-users rate our hotel

  • 290 reviews 8.5/10 Location
  • 475 reviews 8.1/10 Room
  • 506 reviews 9.4/10 Service
  • 9 reviews 6.7/10 WiFi
  • 246 reviews 8.1/10 Breakfast
  • 171 reviews 9.1/10 Cleanliness
  • 48 reviews 6.2/10 Amenities

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