Experienced and well-organized reception. Friendly and helpful staff.

Unfortunately there is no possibility to have breakfast in the hotel for people without certificate. So the guests are divided in 2 classes, which is bad.

Good hotel and polite receptionists

Stayed four nights, everything ok: reception, room, room cleaning, breakfast, restaurant Couldn't have been better!

As always, everything perfect. I usually visit Bienne once a month and I think the is not a better choice in the city than Mercure Plaza. Close to everywhere, but in a quite area. The staff is always gently and the rooms are big and confort. Last time I even use the sauna and it was fantastic too. Maybe you can find something a little bit cheaper but honestly it doesn’t worth it.

Overall OK, however the shower head in our room would not hold, therefore showering was rather annoying.... things like that should be checked when the room is cleaned and made available for the next guest. Its all about the details...

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

I travel internationally infrequently and had been staying with family usually. When I do stay at commercial properties in Europe I am often disappointed. I AM happy to say I was not disappointed with this stay. Facilities were comfortable, clean and spacious. The staff was top notch and met our needs with a smile. Thank you.