Mercure Plaza Biel

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Mercure Plaza Biel 4 stars

Customer review rating (ALL Rating) 4.5/5 1,154 reviews

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Description

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse, Postfach 3376
2502 BIEL
Switzerland

  • BUS:  7 Diamantstrasse

  • By plane

    BASEL At 95km / 59.04 miles

  • By plane

    GENEVE At 180km / 111.86 miles

  • By plane

    ZURICH At 125km / 77.68 miles

  • By train

    BAHNHOF At 1km / 0.62 miles

GPS:47.13857, 7.249614

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Bar
  • Meeting rooms

BARRIQUE

The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Our accommodation(s)

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Our guest reviews

Our guest reviews for
Mercure Plaza Biel

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,154 reviews

TripAdvisor Rating  4.0/5  483 reviews

Certificate of excellence 2022

Central and clean

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good Business Hotel

Well located, friendly staff

Customer review rating 4.5/5

Kevin Families - Confirmed reviews ALL

Long weekend to visit Biel and the sourrounding area. Rooms are comfortable, breakfast was a bit light, but nice.

Pleasant stay

Customer review rating 5.0/5

Visitors I. B. Business - Confirmed reviews ALL

The staff was friendly, courteous and helpful. The room nice and clean. Thank you very much.

Good location, nice staff welcomeness.

Customer review rating 4.0/5

J V. Business - Confirmed reviews ALL

As a professional guest did not like the absence of a small table for PC, with a close European mains plug.

Great stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Despite renovation works, excellent service and very friendly and helpful staff.

Well located

Customer review rating 4.5/5

Melissa A. Business - Confirmed reviews ALL

Very nice staff and acomodating. The chairs though are very uncomfortable to sit in. Consider buying sticker to or at least hide the leds from the appliances. Like the hairdryer or tv. For someone like me that has a difficulty to fall asleep without complete dark it was hard to ignore. I had this issue in the first room that i stayed in for 4 days. The last room for one night had a room where the door shut out all the light. The second room. Room 201 had a prett loud ac. Maybe something is stuck there? It went away after an hour or so. Otherwise a very nice stay.

Dear Madam, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always nice to receive positive feedback. The encouraging comments will be shared with our team. We are continuously striving to find ways to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manon Team Hotel Mercure Plaza

Well located, comfortable room

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

nice hotel, comfortable room and friendly staff. Be good when the building work is finished.

Unannounced reparation work

Customer review rating 0.5/5

Jonas E. Business - Confirmed reviews ALL

Parking 10 mins away, no stairs available In case of fire, reception a mess, restaurant looked like a surgeon room, 191 CHF. Very disapointed with Mercure

Renovation Related Problems

Customer review rating 1.5/5

Gary D. Business - Confirmed reviews ALL

I was disappointed by problems related to the renovation program on going at the hotel. Drilling started early in the morning and hotel was quite dirty. Staff was friendly and food was good.

perfect compromise for a business trip

Customer review rating 4.0/5

Nazzareno Business - Confirmed reviews ALL

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Mixed emotions

Customer review rating 3.0/5

Giovanna Couples - Confirmed reviews ALL

The hotel is certainly very well located, the parking facility is very appreciated and the staff was very friendly. The structure itself however, and especially the rooms, are below the standards we are used to by Accor. Our room was rather tiny, very dark and felt really "outdated". Some extra efforts there would certainly be more than welcome.

First time here

TripAdvisor rating 5.0/5

danny r Couples - TripAdvisor review

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

COVID19 safe

TripAdvisor rating 5.0/5

alexis s Business - TripAdvisor review

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

If you're in the neighborhood, go here

TripAdvisor rating 5.0/5

Yves_Vandezande Couples - TripAdvisor review

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.

Weekend

TripAdvisor rating 4.0/5

ACDuarte Friends getaway - TripAdvisor review

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

Mercure Biel

TripAdvisor rating 4.0/5

PeNor Business - TripAdvisor review

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.

Reception

TripAdvisor rating 3.0/5

herisandra Business - TripAdvisor review

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

Family stay

TripAdvisor rating 5.0/5

I8430TYjonathant Families - TripAdvisor review

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

Poor Service

TripAdvisor rating 1.0/5

Ricardo F Solo travel - TripAdvisor review

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

Dear guest, We usually answer every Email we receive and let us apologize for this problem. For an answer, please send it again we will make sure to do our best to make it up. Best regards Chloé Bovet

THANK YOU

TripAdvisor rating 5.0/5

salvatoredG936OI Families - TripAdvisor review

I travel internationally infrequently and had been staying with family usually. When I do stay at commercial properties in Europe I am often disappointed. I AM happy to say I was not disappointed with this stay. Facilities were comfortable, clean and spacious. The staff was top notch and met our needs with a smile. Thank you.

Dear salvatoredG936OI, We very much appreciate your comments regarding your stay at the Mercure Plaza Biel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chloé Bovet Assistant Manager

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