Mercure Plaza Biel

We booked an 'Apartment' advertised as enabling us to cook our own food, etc. The room had all the big items, e.g. hob, oven, dishwasher, etc. But it did not have any of the small but necessary items (e.g. ladles, stirrers, graters, juicers, chopping or paring knives, etc. etc. [batterie de cuisine]) that make cooking possible. This made the 'Apartment' not fit for purpose. Our meeting with the Manager (held as we were leaving) was also very disappointing: it seemed to us his main purpose was to deny any failing.

Hotel is good and well located. Brekfast was quite a nightmare, to many people and to less food and coffee machines (very long queue to have a coffee, aprox 10..15min)

Overall a comfortable stay

We have been by now numerous time at the Mercure Plaza Biel, we keep going back since we have often meetings in the area and we are just very happy about service and location and looking forward to our next stay.

We arrived at 16:30 to check in. Our room was supposed to be ready at 15:00, however, it wasn't ready by the time of our arrival. We had to wait for 1 hour for our room to be ready, and we were supposed to show up at a place by 18, so we arrived obviously late. During the time we had to wait, we were only offered coffee. I would've expected at least to have free breakfast the next day, but none of this happened. I've had issues with other hotels in the past, but the staff usually tries to make it up by offering some sort of upgrade, which in this case, did not happen. Very disappointed.