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Mercure Plaza Biel 4 stars

Customer review rating (ALL Rating) 4.4/5 2,836 reviews

Mercure Plaza Biel
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+ 14 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse
Postfach 3376
2502 biel

Tel: +41323286868

Fax: (+41)32/3286869

Check-in from 15h00

Check out up to 12h00

  • BUS :  7 Diamantstrasse

  • By plane

    BASEL At 95km / 59.04 miles

  • By plane

    GENEVE At 180km / 111.86 miles

  • By plane

    ZURICH At 125km / 77.68 miles

  • By train

    BAHNHOF At 1km / 0.62 miles

GPS :47.13857, 7.249614

Hotel services


The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Room service
    • Cold snacks
    • Hot meals
  • 3 Meeting rooms
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 100 rooms
    • One room for people with reduced mobility
    • 9 family rooms
    • 40 connecting rooms
    • No non-smoking room
    • 6 floors
  • Languages spoken at the hotel
    • German
    • Spanish
    • English
    • Italian
    • French
    • Portuguese
    • Dutch
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception

Our accommodation(s)

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Plaza Biel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,836 reviews

TripAdvisor Rating 4.0/5

482 reviews


Customer review rating 3.5/5

Leviat Business - 22/11/2021 Confirmed reviews ALL

good business hotel

Good stay, great breakfast in my hotel room

Customer review rating 5.0/5

Christoph Business - 01/11/2021 Confirmed reviews ALL

I got a big breakfast in my hotel room. I was very satisfied by the richness of this breakfast!

nice location and comfortable staying

Customer review rating 4.0/5

Anonymous Business - 28/10/2021 Confirmed reviews ALL

nice and comfortable room, good breakfast and good reception service, appreciated to have secured and covered parking for guest.

Professionally managed hotel

Customer review rating 5.0/5

Jean-jacques G. Couples - 27/10/2021 Confirmed reviews ALL

Experienced and well-organized reception. Friendly and helpful staff.

well located, good stay

Customer review rating 4.0/5

Christoph Business - 24/09/2021 Confirmed reviews ALL

Unfortunately there is no possibility to have breakfast in the hotel for people without certificate. So the guests are divided in 2 classes, which is bad.

Business trip

Customer review rating 3.5/5

Francesco Business - 24/09/2021 Confirmed reviews ALL

Good hotel and polite receptionists

Very good stay

Customer review rating 5.0/5

Luc Solo - 08/09/2021 Confirmed reviews ALL

Stayed four nights, everything ok: reception, room, room cleaning, breakfast, restaurant Couldn't have been better!

I always stay in the same hotel.

Customer review rating 5.0/5

Luis Á. S. Solo - 04/09/2021 Confirmed reviews ALL

As always, everything perfect. I usually visit Bienne once a month and I think the is not a better choice in the city than Mercure Plaza. Close to everywhere, but in a quite area. The staff is always gently and the rooms are big and confort. Last time I even use the sauna and it was fantastic too. Maybe you can find something a little bit cheaper but honestly it doesn’t worth it.

well located, clean rooms and friendly staff

Customer review rating 3.5/5

Anonymous Friends - 30/08/2021 Confirmed reviews ALL

Overall OK, however the shower head in our room would not hold, therefore showering was rather annoying.... things like that should be checked when the room is cleaned and made available for the next guest. Its all about the details...

Customer review rating 4.0/5

Pma Business - 29/08/2021 Confirmed reviews ALL

Overnight business stay

Great hotel with amazing service

Customer review rating 4.5/5

Laura Friends - 29/08/2021 Confirmed reviews ALL

The service was great - free coffee and tea at all times, free mini bar, great breakfast. The room was really comfortable and had everything we could wish for. The only thing I would point out is that it was really hot and the room didn't have the best ventilation. The bed covers were also too thick to be used in August, we had to take out the filling and use the duvet cover.

Lovely hotel

Customer review rating 5.0/5

Larry Friends - 26/08/2021 Confirmed reviews ALL

We had a great visit to the city and hotel

A very professional team, dedicated to the comfort of cuustomers

Customer review rating 4.5/5

Pascal Business - 20/08/2021 Confirmed reviews ALL

Very nice hotel, located in the center of Bienne, very calm. Very professional team, pleasant, and always available to help and answer questions. And an excellent restaurant !

Very good stay

Customer review rating 4.0/5

Guido Solo - 18/08/2021 Confirmed reviews ALL

Earlier check-in was possible, very clean room, standard room was rather small, but OK for one night. The service was very friendly. I liked that the drink voucher was also valid for a drink from the minibar (the restaurant opened only after 6 p.m.)

First time here

TripAdvisor rating 5.0/5

danny r Couples - 22/07/2020 TripAdvisor review

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

COVID19 safe

TripAdvisor rating 5.0/5

alexis s Business - 19/06/2020 TripAdvisor review

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

If you're in the neighborhood, go here

TripAdvisor rating 5.0/5

Yves_Vandezande Couples - 19/08/2019 TripAdvisor review

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.


TripAdvisor rating 4.0/5

ACDuarte Friends getaway - 07/07/2018 TripAdvisor review

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

Mercure Biel

TripAdvisor rating 4.0/5

PeNor Business - 15/04/2018 TripAdvisor review

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.


TripAdvisor rating 3.0/5

herisandra Business - 08/01/2018 TripAdvisor review

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

Our most recent 20 reviews

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