Mercure Plaza Biel 4 stars

Customer review rating 4.4/5 2,538 reviews

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Mercure Plaza Biel
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+ 7 Services

This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Concierge
  • Breakfast Paying
  • 1 Restaurant(s)
  • 2 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Beach and water sports
  • Other sports activities
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Plaza Biel

40 Neumarktstrasse
Postfach 3376
2502 biel

Tel: +41323286868

Fax: (+41)32/3286869

Check-in from 14h00

Check out up to 12h00

  • BUS :  7 Diamantstrasse

  • By plane

    BASEL At 95km / 59.04 miles

  • By plane

    GENEVE At 180km / 111.86 miles

  • By plane

    ZURICH At 125km / 77.68 miles

  • By train

    BAHNHOF At 1km / 0.62 miles

GPS :47.13857, 7.249614

Our accommodation(s)

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room, or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

Our restaurants and bars


Type of cuisine: Mediterranean

The Barrique restaurant will introduce you to a creative cooking style combining local and international gourmet dishes. We also offer a selection of wines from all over the world. The Barrique is a barrel full of ideas and surprises.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday Closed
  • Sunday Closed


THE PERFECT PLACE TO GRAB A QUICK BITE Our snack bar Barrique offers healthy and delicious round-the-clock dining.

Non contractual photo



Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 116

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Plaza Biel

100% genuine reviews from our guests

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ALL Rating 4.4/5

2,538 reviews


TripAdvisor Rating 4.0/5

476 reviews

Quite OK!

Customer review rating 4.0/5

Anonymous Families - 21/07/2021 Confirmed reviews ALL

Not the most modern hotel, but still OK and clean.

Good location, nice hotel and excellent staff.

Customer review rating 5.0/5

Matti R. Business - 23/06/2021 Confirmed reviews ALL

I was very satisfied with my stay in Hotel Mercure.

Excellent Service

Customer review rating 4.5/5

Vik Business - 13/06/2021 Confirmed reviews ALL

I had a 2 week stay (12 nights) for business. The location was quite convenient, being close to old town and a short walk to the train station (and the Biel-see). The front desk and restaurant service was excellent, with clear and efficient communication. Laundry service was prompt, and I was able to get an iron and ironing board upon request. In the bathroom, amenities could have been a little better, specifically separate body wash, shampoo, and conditioner.

Top Floor best choice

Customer review rating 4.5/5

Thomas H. Families - 12/06/2021 Confirmed reviews ALL

The 6. Floor has a beautiful few over Biel. The rooms are cosy and nice.


Customer review rating 2.0/5

Coco Business - 10/06/2021 Confirmed reviews ALL

We were situated in a room (number 302) with a ‘in between’ door to an adjacent room which was occupied by another couple. Due the absence of a wall in between we had a lot (!!) of noise/discomfort of our neughbours. The staffcould easily have situated us in one of the other rooms (or the other couple for that matter) since they did not seem fully booked. I found the room quite small (for its price) Breakfast was good though.

Customer review rating 4.0/5

Christoph Business - 10/06/2021 Confirmed reviews ALL

Little drawbacks: - no polish TV-channel. - no parking place. Parked in the street besides the hotel and had to pay a 40.- CHF fine, for coming 5 minutes late.

Good stay

Customer review rating 5.0/5

C. F. Business - 02/06/2021 Confirmed reviews ALL

Just perfect

Very nice staff. Will definitely consider this hotel if I'll be back to the region.

Customer review rating 4.5/5

Sergey Families - 28/05/2021 Confirmed reviews ALL

Good breakfast with friendly service and a special cookie for our little girl every morning. Room was spacious, clean, constructed with attention to detail. Reception staff was nice too, providing advise on different topics. Reception is open 24h a day, not smth you can easily get in Switzerland. Was convenient for us, as we came very late. Note that garage is tricky: not even the parking spots, they are ok, but the entrance to garage itself, I had to ask my wife's assistance to avoid scratching the car.

Good stay

Customer review rating 4.5/5

Anonymous Business - 21/04/2021 Confirmed reviews ALL

Considering that restaurants were generally closed due to Covid Restrictions, it was a most convenient to be able to have dinner at the restaurant at the hotel.

Customer review rating 4.5/5

Anonymous Business - 19/04/2021 Confirmed reviews ALL

Everything ok. A drawback is that there is no Polish TV channel. I would recommend TVP Polonia.

Poor experience

Customer review rating 1.0/5

Thomas Business - 16/04/2021 Confirmed reviews ALL

Very Noisy in the whole hotel. Food under average in Switzerland. Rooms are renovated but not functional. I use accor hotels frequently, this one has to be avoided.

A pleasant stay with extremely kind staff

Customer review rating 4.5/5

Andrea C. Families - 09/04/2021 Confirmed reviews ALL

It has been a great experience: the hotel is very well located, near the center. The staff was always ready to help me and very kind. The breakfast was rich and tasty. Big room, kept clean. If I can find some weak point, I'd say the limited garage possibilities, and not so easy access. The bicycle rent is a little expensive too.

First time here

TripAdvisor rating 5.0/5

danny r Couples - 22/07/2020 TripAdvisor review

This was our first trip to this town and no disappointment here.Check in very professional,give local map and some points to visit without even asking.Parking spaces and easy.No b-fast taken so no comment here.check just as nice

COVID19 safe

TripAdvisor rating 5.0/5

alexis s Business - 19/06/2020 TripAdvisor review

The COVID19 does not really change this hotel at the Lobby there is a dummy shield (not bullet proof) to protect crrew members and few arrows on the ground. your room won't suffer from this Carnaval. br

If you're in the neighborhood, go here

TripAdvisor rating 5.0/5

Yves_Vandezande Couples - 19/08/2019 TripAdvisor review

Great location, excellent bar service (untill late). No problem parking our bikes in the garage. Upgraded room without asking for it. Well worth staying here. Sorry we couldn't stay for breakfast since we had friends picking us up.


TripAdvisor rating 4.0/5

ACDuarte Friends getaway - 07/07/2018 TripAdvisor review

Very good placed for a weekend in the city ,excellent bed size and very good quality of the mattress. Room of a very good size. Reception personal very kind and helpfull. Breakfast needs more variety.

Mercure Biel

TripAdvisor rating 4.0/5

PeNor Business - 15/04/2018 TripAdvisor review

The hotel is within walking distance from the main railway station and is hence in a good location for both business and pleasure trips. The room was modern, well-kept and clean. The Internet connection was easy to use and of more than adequate speed. The staff very friendly and professional.


TripAdvisor rating 3.0/5

herisandra Business - 08/01/2018 TripAdvisor review

The service of the Man at the reception must improve, asked him to help me to find a restaurant on January 2 2018 and his answered me: I can't find because all restaurant are closed today! This is ridiculous, a receptionist at Hotel Elite helped me, and he booked at Osteleria!

Dear Sandrah, Thank you for taking the time to tell us about your experience at the Mercure Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Danica Frey Administration Trainee

Family stay

TripAdvisor rating 5.0/5

I8430TYjonathant Family - 31/08/2017 TripAdvisor review

It is the 2nd time we stayed at this hotel. The location is very good as you are in the centre of the town. This time we holidayed with family and the hotel was ideal for that occasion.The staff are very helpful and breakfast is very ample and good.

Poor Service

TripAdvisor rating 1.0/5

Ricardo F Solo travel - 11/05/2017 TripAdvisor review

I accidentally booked the Biel Mecure when I was in Biel already. I meant to book Milan. I went in person to ask to transfer/refund the booking. The man at the desk was nice. He said to email regarding the refund. I did so and have heard nothing since.

Dear guest, We usually answer every Email we receive and let us apologize for this problem. For an answer, please send it again we will make sure to do our best to make it up. Best regards Chloé Bovet

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