ibis budget Bern Expo 1 star

Customer review rating 4.1/5 3,377 reviews

ALLSAFE approved hotel

Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

ibis budget Bern Expo
See on a map
+ 9 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Information message

Hotel location

ibis budget Bern Expo

Guisanplatz 2 - 4
3014 bern
switzerland

Tel: +41313351212

Fax: (+41)313351213

Check-in from 14h00

Check out up to 12h00

  • From Main Train Station :  9 Guisanplatz

  • By plane

    BERN BELP AIRPORT At 10km / 6.21 miles

  • By train

    HAUPTBAHNHOF BERN At 1.5km / 0.93 miles

GPS :46.959284, 7.463704

Our accommodation(s)

Triple Room with double bed (59x75 in. [150x190 cm]) and bunk bed (31x75 in. [80x190 cm])

  • Max. number of persons: 3
  • Area: From 13 / 140 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Twin Room with twin beds

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
Rooms

Our guest reviews for
ibis budget Bern Expo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,377 reviews

tripadvisor

TripAdvisor Rating 3.5/5

763 reviews

Well located

Customer review rating 5.0/5

Roger S. Business - 29/10/2020 Confirmed reviews ALL

Convenient and cheap..

Hi Roger, thank you so much for your wonderful feedback - wow! We are so glad that you enjoyed your stay with us. Your positive feedback brings motivation to our entire team. We hope to see you soon again at our property. Best regards, The ibis budget Team with Nicole Meyer

Great value for money hotel

Customer review rating 4.5/5

Rabi D. Friends - 20/09/2020 Confirmed reviews ALL

We stayed in triple room on the 12 floor. Although slightly small for 3 it’s extremely functional and the bed comfortable. Friendly & helpful staff, specially at the reception.

Dear Rabi Thank you very much for your Feedback regarding your Stay with us. It is always a pleasure to receive such feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Budget Bern Expo

Fair

Customer review rating 3.5/5

Alfred Business - 07/03/2020 Confirmed reviews ALL

Fair value for money.

Dear Alfred M., We very much appreciate your comments regarding your stay at the ibis budget Bern Expo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Efficient staff. Good stay

Customer review rating 4.5/5

Anonymous Friends - 03/03/2020 Confirmed reviews ALL

Good value for money. Room very comfortable and clean. Good location

Dear Paul R., We very much appreciate your comments regarding your stay at the ibis budget Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Furniture of extremely bad quality, hazardous to health and leading to extreme headache etc

Customer review rating 0.5/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

The staff was very nice and friendly (100% satisfied) The size and setup of the room is okay for the price, however: The furniture is of extremely bad quality. Right when you enter the room there is a very strong smell typical for furniture containing toxic parts. Even opening the window for the whole evening did not help, so it must be extremely low-quality furniture which seems to be toxic and displays a health hazard- this is dangerous. Strong headache was only a visible sign of what is incorporated in this room and/or its furniture, probably it is even more dangerous for guests' health.

Dear Sarah K., Thank you for taking the time to tell us about your experience at the ibis budget Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthias Beyeler General Manager

Comfortable stay

Customer review rating 4.0/5

M S. Friends - 15/02/2020 Confirmed reviews ALL

Conveniently connected by tram, just opposite tram station. One day Bern transport ticket was complimentary. Cozy rooms , good internet connectivity. Helpful and cooperative staff.

Dear Madhukar S., We very much appreciate your comments regarding your stay at the ibis budget Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Good stay

Customer review rating 4.5/5

Nick Business - 08/02/2020 Confirmed reviews ALL

Convenient, neat and tidy, friendly staff.

Dear Nicolas M., We very much appreciate your comments regarding your stay at the ibis budget Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Bad Customer Service

Customer review rating 0.5/5

Molly Couples - 27/01/2020 Confirmed reviews ALL

We check in the hotel to stay for three nights. The room was fine and clean. On our last night a giant concert was happening at the building across the street. The music was shaking the windows and young people were screaming from around 10 pm to 5 am. We got no sleep and when we told the front desk about it they said the event happens every few weeks and told us we should have asked to change to the other side of hotel in the middle of the night. This was ridiculous because it was their mistake in the first place - if a hotel is aware of an event that occurs regularly and is well aware of the loud disturbance they should tell heist who book with them ahead of time. Not take their money and hope they don’t mind. We want a refund for the night and hope I’m the future the hotel management would take better percussions to alert paying customers of possible disturbances. Such a shame.

Dear Mrs. W., Thank you for taking the time to tell us about your experience at the ibis budget Bern Expo. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the Problem to our Team. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget. Please do not hesitate to contact me during your next visit. Sincerely,
Customer review rating 4.5/5

Zara H. Friends - 12/01/2020 Confirmed reviews ALL

It was really great. The stuff were very kind and helpful. Enjoyed my stay there!!!

Nice

Customer review rating 4.5/5

Angela I. Solo - 08/01/2020 Confirmed reviews ALL

Everything was okay for me especially the breakfast.

Value for money

Customer review rating 4.5/5

Kazia Families - 01/01/2020 Confirmed reviews ALL

Pros: Great for family travelling. The rooms were clean and space is as expected. We had a view of Bern skyline in our room which was great. Close to city centre and we walked from ibis to Bern old town or you can take the transport as well. Ibis gave complimentary day pass for transportation which was really helpful. Cons: parking was quite expensive, 20euro per day. But your car was safe in the underground parking space. Value for money: 5/5

Clarify the charge of 40CHF

Customer review rating 2.0/5

T. Friends - 27/12/2019 Confirmed reviews ALL

I was charged 40CHF without notification then when I asked the receptionist, I knew what it was for. However, they said that that fee will be returned in 1 day, but until now (3 days, from 24th Dec to 27th Dec), I still did not receive it. Please give me the reasons!

okay for a short stay

Customer review rating 3.5/5

F. Friends - 15/12/2019 Confirmed reviews ALL

Room was alright, beds are quite comfy, the santitary installations really need getting used to (can‘t lock toilet door & shower is practically open) totally ok for people who know each other well staff was friendly and helpful

Disrespekt

Customer review rating 0.5/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Extremly worst hotel expirience I ever have. Almost rasistic feeling

A good and comfortable hotel to stay in Bern

TripAdvisor rating 4.0/5

WhiteBird2014 Business - 23/09/2019 TripAdvisor review

I am very satisfied with the hotel, which is clean, comfortable and quite close to the city center. The staff was polite and helpful. Moreover, they gave a pass ticket to use for the transportation in the city during my stay. Bern is also a very beautiful and historical city that is worth visiting. All in all, I am happy with my trip to Switzerland.

Perfect when you need just to sleep.

TripAdvisor rating 5.0/5

Cosmopolitan460562 Solo travel - 12/08/2019 TripAdvisor review

I needed hotel room only for sleeping and taking a bath. Perfect place to solve my needs. Breakfast was ok, Service was ok, I didn't have any problems with this hotel. Will stay here again next time I will be in Bern.

Thank you very much for taking the time to write a review about your stay on tripadvisor. We’re very happy to acknowledge that you've enjoyed your stay with us here in Bern. It is a great pleasure to receive such a wonderful feedback and we are extremely proud to share your comments with our whole team. Thank you! We hope to welcome you again very soon! Kind regards and all the best to you, Your ibis budget Bern Expo Team

Great comfortable stay

TripAdvisor rating 5.0/5

Trip21709629131 Couples - 05/06/2019 TripAdvisor review

Great comfortable and furnished rooms, quick reception and comfortable stay. It was as per standard IBIS budget standard. The location was convenient as it is just in front of bus station. Also nearby food chains are available.

Dear Guest Thank you very much for posting your thoughts on Tripadvisor. We are happy to hear you enjoyed your stay with us at our great location here in Bern. It is our pleasure to receive such a wonderful feedback and we are extremely proud to share your comments with our whole team. Thank you! We hope to welcome you again very soon! Sunny regards from beautiful Bern YOUR Ibis Budget Bern Expo Team

Good enought

TripAdvisor rating 3.0/5

Cruiser58572738917 Family - 03/06/2019 TripAdvisor review

The hotel has a acceptable room. The employees are very kind, they offer you free transport tickets for 24hs. The hotel is at 10 minutes of tranvia of the city center. Was a good experience and good price.

Dear Cruiser58572738917 Thank you very much for posting your thoughts on Tripadvisor. We are happy to hear you enjoyed your stay with us at our great location here in Bern. It is our pleasure to receive such a wonderful feedback and we are extremely proud to share your comments with our whole team. Thank you! We hope to welcome you again very soon! Sunny regards from beautiful Bern YOUR Ibis Budget Bern Expo Team

Budget stay

TripAdvisor rating 3.0/5

GrandTour51330206119 Business - 22/04/2019 TripAdvisor review

Pre-Checkin facility is fine Budget stay opp is fine room with large bed is fine Piloow should also provide alternative than just the thin ones Breakfast buffet could include some real dark bread and healthy food

Dear GrandTour51330206119 Thank you for sharing your Feedback regarding your stay at the Hotel Ibis Budget Bern Expo with us. We are happy to read you enjoyed your stay here in Bern and hope you made some great memories. Our Breakfast Buffet offers one darker Bread, Cereals, Yogurth, Fruits, Cheese and so on. We are looking forward to welcome you soon again. Best regards YOUR Ibis Budget Bern Expo Team

Too tiny and atrocious customer service

TripAdvisor rating 3.0/5

Ash D Family - 20/04/2019 TripAdvisor review

When we checked in the front desk person mentioned we had to pay for breakfast. We had already paid for it online. And she was rude when we said that. She also asked us to show email proof of the same. Next, the power outlets in the room did not work. So we couldn’t charge our phones. When asked for another room, the response was really bad again. So there are 2 different types of ibis in the same building. Budget and regular. The breakfast for each is served on different floors. No information was provided during check in or at a later point. When we arrived for breakfast on the ground floor near the reception, we took our plates and were in line for the buffet. The lady there insulted us by saying we had to go to the first floor for breakfast. We put our plates down and quietely left. One of our worst experiences ever in Ibis.

Dear Ash D Thank you for taking the time to tell us about your experience at the Hotel Ibis Budget Bern Expo. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. At Ibis Budget Bern Expo we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Anyway we are sorry, that you did not get the warm and friendly treatment every guest deserve whilst staying with us. We very much hope that you enjoyed the rest of your stay with us and we would be happy to welcome you again. Kind regards and all the best to you. YOUR Ibis Budget Bern Expo Team

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bern