ibis budget Bern Expo 1 star

We check in the hotel to stay for three nights. The room was fine and clean. On our last night a giant concert was happening at the building across the street. The music was shaking the windows and young people were screaming from around 10 pm to 5 am. We got no sleep and when we told the front desk about it they said the event happens every few weeks and told us we should have asked to change to the other side of hotel in the middle of the night. This was ridiculous because it was their mistake in the first place - if a hotel is aware of an event that occurs regularly and is well aware of the loud disturbance they should tell heist who book with them ahead of time. Not take their money and hope they don’t mind. We want a refund for the night and hope I’m the future the hotel management would take better percussions to alert paying customers of possible disturbances. Such a shame.

It was really great. The stuff were very kind and helpful. Enjoyed my stay there!!!

Everything was okay for me especially the breakfast.

Pros: Great for family travelling. The rooms were clean and space is as expected. We had a view of Bern skyline in our room which was great. Close to city centre and we walked from ibis to Bern old town or you can take the transport as well. Ibis gave complimentary day pass for transportation which was really helpful. Cons: parking was quite expensive, 20euro per day. But your car was safe in the underground parking space. Value for money: 5/5

I was charged 40CHF without notification then when I asked the receptionist, I knew what it was for. However, they said that that fee will be returned in 1 day, but until now (3 days, from 24th Dec to 27th Dec), I still did not receive it. Please give me the reasons!

Room was alright, beds are quite comfy, the santitary installations really need getting used to (can‘t lock toilet door & shower is practically open) totally ok for people who know each other well staff was friendly and helpful

Extremly worst hotel expirience I ever have. Almost rasistic feeling

The check in staff was accommodating. The room was fine. I would have preferred that the bathroom be in a separate room, but for the price who cares.

The personnel was very friendly and professional - thank you to all of them! The room interior was ok, just as it should be. The building has very poor isolation of the windows, one can hear the tram passing by below at night (our room was on the 11th floor!), which makes it difficult to sleep. The isolation between the rooms is very bad. We were unfortunate to have neighbors having a party in their room from until 5 am!!!! There were definitely more than 3 people in the room laughing super loudly. They even managed to wake up my child from time to time. I could not sleep all night and had only 2-3 hours of sleep in the morning. One of my worst stays in a hotel. Very unexpected experience.

friendly staff, clean room, very lean but practical, all i needed was there except for a USB slot...

alles gut

Easy access. To City was great and secure parking

Very hot befroom, no conditions to sleep.

The place was good. Without air conditioning, the room was a little too hot. While the window could only be opened a little, a fan will be required. Moreover, the quilt was too thick and heavy in the warm night we stayed.

- clean room - tidy room - kind clerk - little bit far from the Bern station (3~5minutes waiting for tram + 8minutes by tram + 8 minutes on foot) - Open view thorough the Bern Expo -