ibis budget Bern Expo 1 star

Customer review rating 4.1/5 3,377 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis budget Bern Expo
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Room 1

Number of guests
Children's age

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When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Information message

Hotel location

ibis budget Bern Expo

Guisanplatz 2 - 4
3014
bern
switzerland

Tel: +41313351212

Fax: (+41)313351213

Check-in from 14h00

Check out up to 12h00

  • From Main Train Station :  9 Guisanplatz

  • By plane

    BERN BELP AIRPORT At 10km / 6.21 miles

  • By train

    HAUPTBAHNHOF BERN At 1.5km / 0.93 miles

GPS :46.959284, 7.463704

Our accommodation(s)

Triple Room with double bed (59x75 in. [150x190 cm]) and bunk bed (31x75 in. [80x190 cm])

  • Max. number of persons: 3
  • Area: From 13 / 140 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV

Twin Room with twin beds

  • Max. number of persons: 2
  • Area: From 13 / 140 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
Rooms

Our guest reviews for
ibis budget Bern Expo

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,377 reviews

tripadvisor

TripAdvisor Rating 3.5/5

763 reviews

Well located

Customer review rating 4.1/5

Roger S. Business - 29/10/2020 Confirmed reviews ALL

Convenient and cheap..

Hi Roger, thank you so much for your wonderful feedback - wow! We are so glad that you enjoyed your stay with us. Your positive feedback brings motivation to our entire team. We hope to see you soon again at our property. Best regards, The ibis budget Team with Nicole Meyer

Great value for money hotel

Customer review rating 4.1/5

Rabi D. Friends - 20/09/2020 Confirmed reviews ALL

We stayed in triple room on the 12 floor. Although slightly small for 3 it’s extremely functional and the bed comfortable. Friendly & helpful staff, specially at the reception.

Dear Rabi Thank you very much for your Feedback regarding your Stay with us. It is always a pleasure to receive such feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Budget Bern Expo

Fair

Customer review rating 4.1/5

Alfred Business - 07/03/2020 Confirmed reviews ALL

Fair value for money.

Dear Alfred M., We very much appreciate your comments regarding your stay at the ibis budget Bern Expo. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Efficient staff. Good stay

Customer review rating 4.1/5

Anonymous Friends - 03/03/2020 Confirmed reviews ALL

Good value for money. Room very comfortable and clean. Good location

Dear Paul R., We very much appreciate your comments regarding your stay at the ibis budget Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Furniture of extremely bad quality, hazardous to health and leading to extreme headache etc

Customer review rating 4.1/5

Anonymous Business - 26/02/2020 Confirmed reviews ALL

The staff was very nice and friendly (100% satisfied) The size and setup of the room is okay for the price, however: The furniture is of extremely bad quality. Right when you enter the room there is a very strong smell typical for furniture containing toxic parts. Even opening the window for the whole evening did not help, so it must be extremely low-quality furniture which seems to be toxic and displays a health hazard- this is dangerous. Strong headache was only a visible sign of what is incorporated in this room and/or its furniture, probably it is even more dangerous for guests' health.

Dear Sarah K., Thank you for taking the time to tell us about your experience at the ibis budget Bern Expo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthias Beyeler General Manager

Comfortable stay

Customer review rating 4.1/5

M S. Friends - 15/02/2020 Confirmed reviews ALL

Conveniently connected by tram, just opposite tram station. One day Bern transport ticket was complimentary. Cozy rooms , good internet connectivity. Helpful and cooperative staff.

Dear Madhukar S., We very much appreciate your comments regarding your stay at the ibis budget Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Good stay

Customer review rating 4.1/5

Nick Business - 08/02/2020 Confirmed reviews ALL

Convenient, neat and tidy, friendly staff.

Dear Nicolas M., We very much appreciate your comments regarding your stay at the ibis budget Bern Expo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthias Beyeler General Manager

Bad Customer Service

Customer review rating 4.1/5

Molly Couples - 27/01/2020 Confirmed reviews ALL

We check in the hotel to stay for three nights. The room was fine and clean. On our last night a giant concert was happening at the building across the street. The music was shaking the windows and young people were screaming from around 10 pm to 5 am. We got no sleep and when we told the front desk about it they said the event happens every few weeks and told us we should have asked to change to the other side of hotel in the middle of the night. This was ridiculous because it was their mistake in the first place - if a hotel is aware of an event that occurs regularly and is well aware of the loud disturbance they should tell heist who book with them ahead of time. Not take their money and hope they don’t mind. We want a refund for the night and hope I’m the future the hotel management would take better percussions to alert paying customers of possible disturbances. Such a shame.

Dear Mrs. W., Thank you for taking the time to tell us about your experience at the ibis budget Bern Expo. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the Problem to our Team. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget. Please do not hesitate to contact me during your next visit. Sincerely,
Customer review rating 4.1/5

Zara H. Friends - 12/01/2020 Confirmed reviews ALL

It was really great. The stuff were very kind and helpful. Enjoyed my stay there!!!

Nice

Customer review rating 4.1/5

Angela I. Solo - 08/01/2020 Confirmed reviews ALL

Everything was okay for me especially the breakfast.

Value for money

Customer review rating 4.1/5

Kazia Families - 01/01/2020 Confirmed reviews ALL

Pros: Great for family travelling. The rooms were clean and space is as expected. We had a view of Bern skyline in our room which was great. Close to city centre and we walked from ibis to Bern old town or you can take the transport as well. Ibis gave complimentary day pass for transportation which was really helpful. Cons: parking was quite expensive, 20euro per day. But your car was safe in the underground parking space. Value for money: 5/5

Clarify the charge of 40CHF

Customer review rating 4.1/5

T. Friends - 27/12/2019 Confirmed reviews ALL

I was charged 40CHF without notification then when I asked the receptionist, I knew what it was for. However, they said that that fee will be returned in 1 day, but until now (3 days, from 24th Dec to 27th Dec), I still did not receive it. Please give me the reasons!

okay for a short stay

Customer review rating 4.1/5

F. Friends - 15/12/2019 Confirmed reviews ALL

Room was alright, beds are quite comfy, the santitary installations really need getting used to (can‘t lock toilet door & shower is practically open) totally ok for people who know each other well staff was friendly and helpful

Disrespekt

Customer review rating 4.1/5

Anonymous Business - 11/11/2019 Confirmed reviews ALL

Extremly worst hotel expirience I ever have. Almost rasistic feeling

Good value for money

Customer review rating 4.1/5

Monica L. Families - 05/11/2019 Confirmed reviews ALL

The check in staff was accommodating. The room was fine. I would have preferred that the bathroom be in a separate room, but for the price who cares.

Extremely noisy, not possible to sleep

Customer review rating 4.1/5

Anastasia D. Families - 04/11/2019 Confirmed reviews ALL

The personnel was very friendly and professional - thank you to all of them! The room interior was ok, just as it should be. The building has very poor isolation of the windows, one can hear the tram passing by below at night (our room was on the 11th floor!), which makes it difficult to sleep. The isolation between the rooms is very bad. We were unfortunate to have neighbors having a party in their room from until 5 am!!!! There were definitely more than 3 people in the room laughing super loudly. They even managed to wake up my child from time to time. I could not sleep all night and had only 2-3 hours of sleep in the morning. One of my worst stays in a hotel. Very unexpected experience.

impressive and lean

Customer review rating 4.1/5

Chris Business - 30/10/2019 Confirmed reviews ALL

friendly staff, clean room, very lean but practical, all i needed was there except for a USB slot...

gut

Customer review rating 4.1/5

X Business - 23/10/2019 Confirmed reviews ALL

alles gut

Value for money close to City

Customer review rating 4.1/5

Dave F. A. Families - 09/10/2019 Confirmed reviews ALL

Easy access. To City was great and secure parking

Very hot bedroom, didn't have thermostato in the room, Ihad to leave the window open to make the room with conditio s for sleep.

Customer review rating 4.1/5

Mara R. Friends - 28/09/2019 Confirmed reviews ALL

Very hot befroom, no conditions to sleep.

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