ibis budget Bern Expo 1 star

The staff was very nice and friendly (100% satisfied) The size and setup of the room is okay for the price, however: The furniture is of extremely bad quality. Right when you enter the room there is a very strong smell typical for furniture containing toxic parts. Even opening the window for the whole evening did not help, so it must be extremely low-quality furniture which seems to be toxic and displays a health hazard- this is dangerous. Strong headache was only a visible sign of what is incorporated in this room and/or its furniture, probably it is even more dangerous for guests' health.

Conveniently connected by tram, just opposite tram station. One day Bern transport ticket was complimentary. Cozy rooms , good internet connectivity. Helpful and cooperative staff.

Convenient, neat and tidy, friendly staff.

We check in the hotel to stay for three nights. The room was fine and clean. On our last night a giant concert was happening at the building across the street. The music was shaking the windows and young people were screaming from around 10 pm to 5 am. We got no sleep and when we told the front desk about it they said the event happens every few weeks and told us we should have asked to change to the other side of hotel in the middle of the night. This was ridiculous because it was their mistake in the first place - if a hotel is aware of an event that occurs regularly and is well aware of the loud disturbance they should tell heist who book with them ahead of time. Not take their money and hope they don’t mind. We want a refund for the night and hope I’m the future the hotel management would take better percussions to alert paying customers of possible disturbances. Such a shame.

It was really great. The stuff were very kind and helpful. Enjoyed my stay there!!!

Everything was okay for me especially the breakfast.

Pros: Great for family travelling. The rooms were clean and space is as expected. We had a view of Bern skyline in our room which was great. Close to city centre and we walked from ibis to Bern old town or you can take the transport as well. Ibis gave complimentary day pass for transportation which was really helpful. Cons: parking was quite expensive, 20euro per day. But your car was safe in the underground parking space. Value for money: 5/5

I was charged 40CHF without notification then when I asked the receptionist, I knew what it was for. However, they said that that fee will be returned in 1 day, but until now (3 days, from 24th Dec to 27th Dec), I still did not receive it. Please give me the reasons!

Room was alright, beds are quite comfy, the santitary installations really need getting used to (can‘t lock toilet door & shower is practically open) totally ok for people who know each other well staff was friendly and helpful

I am very satisfied with the hotel, which is clean, comfortable and quite close to the city center. The staff was polite and helpful. Moreover, they gave a pass ticket to use for the transportation in the city during my stay. Bern is also a very beautiful and historical city that is worth visiting. All in all, I am happy with my trip to Switzerland.

I needed hotel room only for sleeping and taking a bath. Perfect place to solve my needs. Breakfast was ok, Service was ok, I didn't have any problems with this hotel. Will stay here again next time I will be in Bern.

Great comfortable and furnished rooms, quick reception and comfortable stay. It was as per standard IBIS budget standard. The location was convenient as it is just in front of bus station. Also nearby food chains are available.

The hotel has a acceptable room. The employees are very kind, they offer you free transport tickets for 24hs. The hotel is at 10 minutes of tranvia of the city center. Was a good experience and good price.

Pre-Checkin facility is fine Budget stay opp is fine room with large bed is fine Piloow should also provide alternative than just the thin ones Breakfast buffet could include some real dark bread and healthy food

When we checked in the front desk person mentioned we had to pay for breakfast. We had already paid for it online. And she was rude when we said that. She also asked us to show email proof of the same. Next, the power outlets in the room did not work. So we couldn’t charge our phones. When asked for another room, the response was really bad again. So there are 2 different types of ibis in the same building. Budget and regular. The breakfast for each is served on different floors. No information was provided during check in or at a later point. When we arrived for breakfast on the ground floor near the reception, we took our plates and were in line for the buffet. The lady there insulted us by saying we had to go to the first floor for breakfast. We put our plates down and quietely left. One of our worst experiences ever in Ibis.