Very much enjoyed staying at Novotel Deauville.

Very pleasant albeit I found it difficult to find a way to book parking. Also the prepayment option before arriving was confusing as this seemed to be taken again when we booked in but it all seems to be sorted now. Swimming pool did not have towels for drying but at least the room had robes which made up for lack of towels.

Overall, my stay at the Novotel Deauville was good. The room and later the exec suite were good and comfortable. The hotel is well located, close to downtown and main shops, and provides the services you would expect from such place. I would have some reserves on the front desk service however. As much as the night personnel was helpful and nice, i certainly would not say the same regarding the day shift people. I was particularly disappointed by the rudeness of certain of your staff, who apparently have not realized they are in the service business. Short answers, no smile, and their motto seems to be : do the minimum and do not worry about your customers, there are plenty more coming by the bus load. The day bar is most of the time not attended, and despite the sign asking customers to address their requests to the front desk, in most cases we will just be told to wait for whomever to come back. I have seen several people just leaving the hotel and bring their business somewhere else. When you pay as much as 700 euros for a suite, it is a little difficult to swallow. Bottom line, i would not come back with my wife for a vacation and may be back if i am in deauville for a night on business, but that’s all.

The staff was very friendly. Rooms were clean and location was great - close to beach, restaurants and shopping. Parking garage difficult to park car, due to tight space.

This modern hotel is well positioned with sea views, modern facilities, a nice pool, helpful/friendly staff and a good restaurants. Great for a short break.