Novotel Deauville Beach Hotel 4 stars

Excellent new hotel with lots of very good points. Great location in a lovely seaside town in Normandy. Right opposite the beach and a short walk to the town centre. Staff were very helpful and obliging. Roof top restaurant was very good for an evening dinner and everyday breakfast. We had a first floor suite. Excellent accommodation, beautifully decorated and plenty of space.

The staff was friendly and our room was very nice BUT the housekeeping wasn’t done Until 5 in the afternoon which meant we came back from our after lunch activities to a mess. Also the shower knob came off in my hand’ couldn’t work the hot water. Tv problems as well

week end en famille

perfect if you had laundry service. That is essential for a hotel of your quality

- We had booked an Executive room through the Accor app which caused a bug in the hotel's system, meaning that it was not possible throughout our stay to encode a room key. Having waited >30 minutes at check-in because of that problem, our room was finally opened by the receptionist with a general key. - Unfortunately he forgot to bring an uncoded key card with him meaning we couldn't activate the power supply. So we waited..., and waited..., and then just decided to use the bathroom in the dark and go down to the bar for a coffee. - Since we couldn't use the coffee machine in the room due to the lack of power, we refused to have the coffee put on our bill - actually we shouldn't have had to even discuss this (later on we were provided with an uncoded room key and a "traditional" door key so we could access the room without assistance and activate the power supply). - The room was nice, brand new, well laid out, but really badly vacuum cleaned (if at all) resulting in hairs and other particles flying around everywhere (luckily they had provided slippers so we didn't have to walk around barefoot) - Staff was generally very friendly, but we felt that overall service could be improved and more attention to detail given (which is e.g. also reflected by the fact that we received this request to fill in a questionnaire for the "Novotel Deauville Plage (opening in August 2019)" - it's December now so plenty of time to remove the reference in the brackets). We didn't like the concept of the reception which consists instead of a proper check-in counter solely of a bar table at the entrance (we thought that the guy working on his laptop there was a guest and not the receptionist), and the key encoder sitting between the cash register and the coffee machine at the bar, meaning that the receptionist doing the check-in has to run back and forth to encode the keys. - Also, we didn't like that for the coffee in the room and also in the bathroom only disposable cups were provided. In current times we should all try to limit garbage production, so proper glasses and porcelain cups are certainly preferable (and yes, I'm aware that this takes more time to clean then just replacing disposable ones). - Not sure we would come back