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Mercure Deauville Centre Hotel 4 stars

Customer review rating 4.5/5 4,658 reviews

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Mercure Deauville Centre Hotel
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+ 7 Services

Hotel extras

  • A beautiful building with Norman architecture and renovated rooms

  • Our Dov'Team known for its warm welcome and great concern for your comfort

  • Homemade recipes and local produce for breakfast

  • Nuxe, Nespresso, Deep Nature Thalasso by Algotherm partnerships

  • The immediate proximity to Trouville-Deauville station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Deauville Centre Hotel

2, Rue Breney
14800 deauville
france

Tel: +33231873000

Fax: (+33)2/31870580

Check-in from 15h00

Check out up to 12h00

  • By plane

    CAEN CARPIQUET At 47km / 29.38 miles

  • By plane

    PARIS ORLY At 200km / 125 miles

  • By plane

    PARIS ROISSY CDG At 230km / 143.75 miles

  • By boat

    Le havre At 42km / 26.25 miles

  • By boat

    Ouistreham At 40km / 25 miles

  • By helicopter

    Caen carpiquet At 55km / 34.38 miles

  • By helicopter

    Deauville saint gatien At 15km / 9.38 miles

  • By car

    Deauville-Trouville At 7km / 4.38 miles

  • By train

    CAEN At 47km / 29.38 miles

  • By train

    TROUVILLE DEAUVILLE At 0.5km / 0.31 miles

GPS :49.36076, 0.079254

Our accommodation(s)

Completely renovated: come discover all our room types from "Classic" to "Duplex" rooms. For even more amenities and facilities, opt for our "Privilege" rooms with a balcony, garden view or harbor view.

Our restaurants and bars

LE WINCH

After an invigorating walk along the seafront, relax in our bar "Le Winch" with a cup of tea or a hot chocolate, and make the most of your evening in its lounge-style ambience.

Non contractual photo

Our guest reviews for
Mercure Deauville Centre Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,658 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,242 reviews

Perfect location and Service

Customer review rating 4.5/5

Isabella Business - 18/07/2021 Confirmed reviews ALL

Our stay in Deauville was very pleasant thanks to the perfect location close to the market while still being away from the hustle and bustle of downtown. Steps from the beach, we enjoyed our strolls and walls to Trouville sur Mer for dinners. Many thanks to Valentin at the front desk for his professionalism and pleasant attitude. He was very helpful during our stay together with his lady colleague - the rooms were comfortable but be aware there is no air condition in the rooms except for the ones with and second floor- the fans provided some circulation. Will definitely come back when in Deauville!

Very nice and calm

Customer review rating 4.0/5

Remi Couples - 17/07/2021 Confirmed reviews ALL

A short Weekend to escape Paris

Well located, but overpriced in overall

Customer review rating 1.5/5

R. Couples - 14/06/2021 Confirmed reviews ALL

The room were a bit small for the price, and way too warm. The front desk attendants were at the minimum required nice and hide behind the sanitary situation for any requests. But the Biggest issues were that not the restaurant or the bar were open despite the fact that it now allowed. This is scandalous, when we’re you doing for the past weeks ?!

Cher Monsieur R., Nous vous présentons nos excuses pour ce séjour à Deauville qui ne vous a pas apporté satisfaction C'est avec joie que nous essayons de surclasser nos clients membres All avec un statut le permettant mais nous ne pouvons pas le faire sur la catégorie Privilège qui est pour notre établissement la catégorie supérieure Nous vous confirmons que les espaces de restauration intérieurs peuvent être réouverts mais avec des jauges; celles-ci sont tellement restrictives qu'elles ne nous permettent pas d'accueillir un nombre suffisant par rapport au nombre total de clients, et nous n'avons pas souhaité mettre en place des plannings de réservations stressants pour nos clients le petit déjeuner devant rester un espace de plaisir et de prise de temps selon nous Encore une fois nous sommes navrés et espérons sincèrement pouvoir avec mon équipe regagner votre confiance pour un séjour post crise sanitaire Très sincèrement, Bertrand CLAVEL Directeur Mercure Deauville Centre

Good stay - Remain some improvements

Customer review rating 3.5/5

O. B. Couples - 01/06/2021 Confirmed reviews ALL

Room, bedding and global services are OK. Some improvements suggestion: breakfast : not enough variety for breakfast in room service during covid, when you stay several nights, (eg fruits, add hard-boiled eggs, etc), real orange juice (not fruit juice from box). Parking: hotel should offer parking with more attractive price for customers (eg with gold and platinium status). Gold status: room upgrade was very good. What a pity that welcome drink is only offered to the person with gold status and not both people when in couple.

GOOD

Customer review rating 4.0/5

Patrick D. Business - 22/05/2021 Confirmed reviews ALL

Due to the pandemic it's difficult to give a proper report as we did not have access to all your facilities but the welcome is certainly one positive point

Customer review rating 5.0/5

K. R. Friends - 16/05/2021 Confirmed reviews ALL

Team extremely friendly made all the difference!

Great location

Customer review rating 4.5/5

Paris S. Solo - 11/01/2021 Confirmed reviews ALL

This hotel is very well located with friendly service. It offers some rooms with a view of the port but most are located on the side street or garden. They have taken good measures against Covid. Offering a simple, but tasty room service menu. All items are prepackaged and reheated. Prices range from 4-14euros. The bar also offers room service. All staff adheres to mask-wearing. The negatives would be that the cleaning woman or room servicewoman in the morning was very loud when speaking to the other guests she was serving. Doors were slammed which made for a disruptive morning sleep-in. Staff needs to be reminded that people come to hotels to sleep and some may want to have a few extra hours of quiet in the morning. I changed rooms from the privilege to basic due to lack of availability. Even a basic room should offer hair conditioner, a pencil and the minibar should have some extra water, etc. It was bare to my dismay.

Customer review rating 4.0/5

Anonymous Couples - 18/10/2020 Confirmed reviews ALL

Agreable

Well located.

Customer review rating 5.0/5

Olivia Families - 08/09/2020 Confirmed reviews ALL

Friendly and helpful staff. Superb location. Spacious & gorgeous rooms. Thank you for making us proud to be members of the Accor Hotels family.

Improvement required

Customer review rating 1.5/5

Derhy P. Solo - 17/08/2020 Confirmed reviews ALL

Poor NPS score linked to the fact that the behavior of the lady in charge of the breakfast was absolutely not acceptable. I would highly recommend that you remind her how to treat properly customers. I travel 80% of my time for more than 30 years and never seen that.

Bonjour Madame Je suis réellement navré de votre feedback concernant votre expérience petit déjeuner Sous des aspects qui peuvent paraître bourrus notre responsable petit déjeuner est quelqu'un qui sait être sensible et s'est, compte tenu des spécificités que vous nous avez précisé, réellement inquiétée pour vous; vos deux caractères n'ont pas matché mais je suis persuadé que sur une période moins compliquée que celle que nous traversons en terme de contraintes et de services, nous aurions pu vous faire passer un bien plus agréable séjour estivale Soyez assurée que nous en tirerons toutes les conclusions pour corriger le tir et vous reconquérir Très sincèrement, Bertrand CLAVEL Directeur Mercure Deauville Centre

Adequate, did the job, nothing exceptional

TripAdvisor rating 3.0/5

Amanda G Solo travel - 15/08/2019 TripAdvisor review

Deauville is an upmarket resort, so you expect to pay a premium for a hotel. However, even by that barometer, the classic room was very compact. No extras, just functional. Hotel bar is about the only facility, plus breakfast which I didn't have as I do not like pastries/croissants. Lack of information in the room about anything, staff not full of information either. I had been to Deauville before and to this hotel, so I didn't need guiding but even so. Possibly in future trips to Deauville I will pay a bit more for more facilities and individuality. Or stay across the bridge in Trouville and get a lot more for the same price maybe.

Warm and welcoming

TripAdvisor rating 4.0/5

georgesb20 Business - 22/04/2019 TripAdvisor review

The hotel met my expectations, good location very nice environment the park makes you feel way from the city, next to the port and at walking distance from the train station. The hotel personnel makes you feel welcome.

Dear georgesb20 Make all our guest feel welcome is our priority : we are proud to read here that we have succeeded In waiting to welcome you again in Côte Fleurie with my team, Best regards,

Christmas 2018

TripAdvisor rating 5.0/5

209agnesh Family - 31/12/2018 TripAdvisor review

Extremely nice welcome, Manager on duty all night to allow his staff a family evening. We had made a few special requests to spend Christmas at the hotel, the manager answered to every one of them positively and graciously. We spent a lovely family Christmas eve thanks to him.The receptionist is "on the ball", alert, quick, polite and helpful.Price is very good for the quality of the hotel.

Dear Madam it is a pleasure to read this comment from a loyal guest we are thrilled that your family has had a good holiday in our Mercure we wish you all a very beautiful year 2019

Pity about the wind

TripAdvisor rating 4.0/5

rjf253 Couples - 26/09/2018 TripAdvisor review

It is a pity that Accor cannot control the weather because high winds and rain were the main detractors from the enjoyment of our first visit to Deauville for over 20years. One down side to the hotel is parking. The web site says that there is dedicated parking but none was evident nor offered and the local underground car park is very expensive

Central

TripAdvisor rating 5.0/5

CatherineandMeirio Couples - 24/06/2017 TripAdvisor review

Easy to find, we accessed underground parking, superb room overlooking park, extremely hot weather but the blinds and efficient ceiling fan meant we were comfortable at night. Great bed linen and comfortable bed. Modern decor was lovely. Extremely helpful friendly staff who obviously enjoyed their job. Will definitely stay again if we are in the area

Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Faithfully,

Quiet time even during the Rally of "la Côte fleurie", a noisy event

TripAdvisor rating 4.0/5

596Kara_L Family - 01/03/2017 TripAdvisor review

Very pleasant hotel facing the small sail boat Harbour in the center of town. However, if you get a room on the park side, it is very quiet, especially if you are in the upper floors. The room was not very but it was very functional. To add to this nice environment, the hotel is close to the market and the commercial downtown.

Great visit

TripAdvisor rating 5.0/5

307jean Couples - 18/02/2017 TripAdvisor review

This Mercure was perfectly placed for us to visit both Deauville and Trouville on foot, which was our plan. The rooms were not big, but there were clean and the bathrooms were modern. The staff was great!

ABSOLUTELY FANTASTIC

TripAdvisor rating 5.0/5

Gareth1664 Business - 27/08/2015 TripAdvisor review

We were made very welcome at the Mercure yacht club from the moment we arrived, excellent location, beautiful town, exquisite restaurants. Hotel was in a perfect location. Beatrice and Margot who are on reception at the hotel were not only both beautiful, but helpful and always smiling. All in all, the perfect hotel!!

A platinum customer in Normandie

TripAdvisor rating 3.0/5

Seppo H Couples - 02/07/2015 TripAdvisor review

No word about the welcoming drink, arrival 14:00 but had to wait for the room until 15:30, no proposals for possible better room standard. How ever, It is worn but OK hotel located in the Deauville town centre. Nice evening sun street by the canal with restaurants, just walk over the river to next townTrouville With best regards, Seppo H.

Good location & comfortable

TripAdvisor rating 4.0/5

KarenG116 Family - 31/05/2015 TripAdvisor review

The hotel was down by the harbour, giving us a good view from,our window. The staff were friendly & spoke far better English than my French, which is always a help! Room was comfortable & clean, which is standard from my experience of Mercure hotel rooms. Coffee making facilities provided, but paper cups! The only downside was that parking was advertised but full apparently when we checked in. However, I suspect that it was cheaper for us to park on the road for the one night we were there, as it was advertised as €20 a day at the Hotel, but cost us about €10. That said would have no qualms staying there again.

Dear Madam, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Camille RUCKEBUSCH Hotel Manager

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