Cures Marines Hotel & Spa Trouville MGallery 5 stars

Customer review rating (ALL Rating) 4.6/5 2,372 reviews

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Cures Marines Hotel & Spa Trouville MGallery - Image 1
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Cures Marines Hotel & Spa Trouville MGallery - Image 3
Cures Marines Hotel & Spa Trouville MGallery - Image 4
boulevard de la cahotte, 14360 TROUVILLE-SUR-MER, France

Description

Hotel extras

  • Normandy's seafront legend transformed into a luxury hotel

  • Spa with 34 cabins, seawater pool heated to 32°C (90°F), sauna and hammam

  • Bar La Galerie with signature cocktail menu

  • Enjoy energizing and relaxing sessions on the beach or in the studio

  • Hotel near Deauville, its Planches, its racecourse and its port

Our accommodation(s)

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Hotel location

Cures Marines Hotel & Spa Trouville MGallery

boulevard de la cahotte
14360 TROUVILLE-SUR-MER
France

GPS:49.366521, 0.07843

Telephone
Fax +33 2 31 14 26 26

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA GALERIE RESTAURANT

In a setting that looks like a contemporary ballroom, with one of the most beautiful views of Trouville, the restaurant La Galerie offers a tasty cuisine centred on naturalness and well being.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,372 reviews

TripAdvisor Rating  4.3/5  2,031 reviews

Certificate of excellence 2024

Great service and excellent amenities

Customer review rating 5.0/5

Jo Friends - Confirmed reviews ALL

Dear Madam, Thank you very much for leaving us such a positive feedback ! What a pleasure to see you appreciated our quality of service such as our excellent amenities. We look forward to welcoming you back soon, Best regards, Capucine - Guest relation

terrible customer service

Customer review rating 0.5/5

Izabela Families - Confirmed reviews ALL

Dear Mrs. P., Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience did not meet your expectations and I deeply regret any frustration this situation may have caused. I would like to take a moment to clarify the circumstances of your stay. During your initial reservation, we noticed upon your arrival that the booking was for one adult and one child, while you were actually a party of three. As guest satisfaction is our priority, and given our availability, we were happy to upgrade you to a Family Room at no extra cost to ensure your comfort. For your extended stay, you made a new reservation through the Accor website for a Classic Room, which, due to safety regulations, can only accommodate two guests. Unfortunately, by the time of your second reservation, all our Family Rooms had already been booked. While we initially had to inform you of this limitation, we ultimately made an exception and allowed you to stay in the Classic Room as a party of three, despite our usual restrictions. This decision was made with the intention of accommodating you in the best possible way given the circumstances. I would also like to address the misunderstanding regarding the price difference. The additional €100 you paid for the second night was not an overcharge but was due to the higher rate for a Saturday night, as well as the flexible last-minute booking rate you selected. Our rates fluctuate based on demand and booking conditions, and we always strive to offer the best possible prices to our guests. Regarding the room service charge, I would like to clarify that the bill is entirely correct. The total of €80 for room service reflects the actual products ordered and consumed, which include: €26 x 2 for the carbonara pasta €15 for the plain pasta €13 for the fruit salad After your refusal to pay the €25 for the "plain pasta," our server Noë adjusted the price to €15, as per your request. We are also disappointed to learn that our efforts to make your stay special went unnoticed. It was a pleasure for our team to prepare a small surprise for your daughter’s birthday, and we genuinely hoped to make this occasion memorable for your family. Once again, I sincerely regret any inconvenience you may have experienced. We truly value our guests and always strive to provide the best possible service. Please do not hesitate to reach out directly should you wish to discuss this matter further. Best regards, Annaëlle Hautbois - Room Division Manager

Best hotel stay ever. Friendliest staff in the world.

TripAdvisor rating 5.0/5

devonh844 TripAdvisor review

Dear Guest, We greatly appreciate you taking the time to provide such a valuable feedback on TripAdvisor. I am delighted to read that we contributed to the enjoyment of your Normand getaway. It is always a pleasure to receive a positive comment, especially regarding the hotel experience, our restaurant and the friendliness of our staff. Please rest assured that I will share your kind words with the entire team, and especially with Capucine, as your satisfaction is the greatest reward for us who work day after day to provide irreproachable service. We are honoured to have gained your loyalty and hope to see you back among us very soon to share another exceptional experience. Yours sincerely, Annaëlle Hautbois - Room Division Manager

Perfect

TripAdvisor rating 5.0/5

Elise R Families - TripAdvisor review

Dear Madam, Thank you so much for your wonderful review and for your recommendation ! It is an absolute pleasure to read your comment, and in the name of all the Teams, I would like to thank you very much! We are looking forward to welcoming you soon. Best Regards, Annaëlle Hautbois - Room Division Manager

Nice hotel but subpar service

Customer review rating 3.0/5

Catherine T. Families - Confirmed reviews ALL

Dear Madam t., We have duly noted your repeated comments regarding your stay at our establishment: first published on our website, and then 2 times on Google and TripAdvisor. We are sincerely sorry to learn that we were unable to meet your expectations despite our constant efforts to provide every guest with a quality experience. Feedback from our guests is essential for our teams, as it allows us to continuously improve our services. However, we regret to note that you have chosen to post similar reviews multiple times, expressing your dissatisfaction across different platforms in a short period of time. While we understand that your experience may have been disappointing, such repetitive actions unfortunately do not contribute to a constructive exchange. Rest assured that your comments have been shared with the relevant departments to ensure immediate follow-up and to implement the necessary improvements. We hope to have the opportunity to regain your trust during a future stay. Kind regards, Annaëlle Hautbois - Room Division

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Other web-users rate our hotel

  • 463 reviews 9.5/10 Location
  • 837 reviews 7.6/10 Room
  • 1,430 reviews 9/10 Service
  • 6 reviews 8.1/10 WiFi
  • 474 reviews 8.2/10 Wellness Area
  • 399 reviews 8.7/10 Breakfast
  • 178 reviews 6/10 Cleanliness
  • 118 reviews 3.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.