Cures Marines Hotel & Spa Trouville - MGallery Coll 5 stars

Customer review rating (ALL Rating) 4.7/5 2,652 reviews

Cures Marines Hotel & Spa Trouville - MGallery Coll - Image 1
Cures Marines Hotel & Spa Trouville - MGallery Coll - Image 2
Cures Marines Hotel & Spa Trouville - MGallery Coll - Image 3
Cures Marines Hotel & Spa Trouville - MGallery Coll - Image 4
boulevard de la cahotte, 14360 TROUVILLE-SUR-MER, France

Description

Hotel extras

  • Normandy's seafront legend transformed into a luxury hotel

  • Spa with 34 cabins, seawater pool heated to 32°C (90°F), sauna and hammam

  • Bar La Galerie with signature cocktail menu

  • Enjoy energizing and relaxing sessions on the beach or in the studio

  • Hotel near Deauville, its Planches, its racecourse and its port

Our accommodation(s)

Hotel location

Cures Marines Hotel & Spa Trouville - MGallery Coll

boulevard de la cahotte
14360 TROUVILLE-SUR-MER
France

GPS:49.366521, 0.07843

Telephone
Fax +33 2 31 14 26 26

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA GALERIE RESTAURANT

In a setting that looks like a contemporary ballroom, with one of the most beautiful views of Trouville, La Galerie restaurant offers tasty cuisine centered around natural ingredients and well being.

Book

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,652 reviews

TripAdvisor Rating  4.3/5  2,083 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Muriel C. Couples - Confirmed reviews ALL

Joli moment

Customer review rating 1.5/5

Mary P. Friends - Confirmed reviews ALL

The hotel was beautifully decorated by the service was very poor. From the moment we arrived, after a lot of problems finally finding the main door and the way in, the service wasn't good. I had checkin on line only to be told it doesn't work and therefore I would have to wait in the queue to checkin with a receptionist. I suggested in that case the email encouraging online checkin should not be sent - I was told it was automatic. I had been called during the week before to ask whether we wanted a reservation for dinner on the first night - I said yes please and had confirmed the reservation when contacted via SMS message. When we arrived at the restaurant they didn't seem to have the booking and we only had the choice of a low "bar" table to eat our dinner! The whole meal was unsatisfactory. We had planned to eat dinner in the restaurant on at least one occasion with our Amercian friends and the snack we had on Saturday lunchtime was of a poor standard. Needless to say we did not return to the restaurant which was a shame because the decoration looked so lovely. In general we felt the hotel was oversold and very expensive for what we did get. The only good service we found was with the guys at the conceige desk - they couldn't do more. Maybe they were trying to compensate for their colleagues on reception and in the restaurant...

Dear Mrs P., Thank you for taking the time to share your feedback. We are truly sorry to read that some aspects of your stay did not meet your expectations. Regarding your restaurant reservation, our reservation agent had indeed booked a table for 7:30 PM and noted Mr. [Guest]’s gluten intolerance. It seems there was a misunderstanding upon your arrival, for which we sincerely apologize. Concerning the table at dinner, we had suggested the bar area to provide more privacy and comfort, as the main dining room was occupied by a somewhat noisy group. We regret if this solution did not meet your expectations. As for the online check-in, the email you received is automatically generated by All.com, and unfortunately we cannot control it. Since a bank guarantee was not completed online, our system records the check-in as unsuccessful, which requires one of our team members to complete the process in person. This also gives our team the opportunity to offer a more personalized welcome and to assist our guests with any questions or needs. Finally, we are sorry to hear that the snack did not meet your expectations. We would greatly appreciate any additional details so that we can understand your concerns and improve our service. We sincerely apologize for the inconveniences you experienced during your stay and truly regret that your visit did not reflect the high standards we strive to provide. We hope to have the opportunity to welcome you back in the future and ensure a seamless and fully enjoyable stay. Kind regards, Annaëlle Hautbois - Room Division Manager

Customer review rating 3.5/5

Halim T. Business - Confirmed reviews ALL

Well located

Dear Mr T., Thank you for sharing your experience. We are delighted that you appreciated our prime location and sea view. We noticed your score, which seems not to fully reflect your positive comments. We would be grateful if you could let us know what could have made your stay even better. We hope to have the pleasure of welcoming you again for an even more enjoyable stay. Best regards, Annaëlle Hautbois - Room Division Manager

Customer review rating 1.5/5

Laura M. Couples - Confirmed reviews ALL

Room was terrible. Service was uneven and not very responsive. Not enough staff. Room was awful...bathroom was part of the room and you entered the room into the bathroom (bad design). The sitting area was oversized and the hanging light fixture was over the couch so when you stood up you hit your head. I did not mind a view of the courtyard, but fix it up - maybe a rock garden or some flowers. It looked tried and not maintained. Service was inconsistent. I felt like the staff was behaving in a "forced" nice manner (not real). Breakfast was ok. Service at breakfast was fair. Spa was just ok given the hype. I had to bring my bags down as a bellman was not available and nobody answered the phone. I would never go back. This is far from a 5 star hotel.

Dear Mrs M., We thank you for taking the time to share your feedback following your stay at Les Cures Marines. We are committed to providing the highest quality of service for your visits, and your comments are therefore invaluable in helping us continually improve our offerings. We are sorry that our service did not meet your expectations, and we sincerely apologize for any inconvenience caused. Please be assured that your feedback has been shared with the relevant departments to enhance the quality of the services mentioned and to ensure immediate follow-up. Regarding the interior courtyard, it is true that another hotel overlooks this space. Unfortunately, this area does not belong to us, and we are therefore unable to make any changes to its decoration. We hope you will give us the opportunity to welcome you back soon and to provide an experience fully in line with our standards. Sincerely, Annaëlle Hautbois – Room Division Manager

Customer review rating 3.0/5

Olianka C. Couples - Confirmed reviews ALL

Hi, we were here to attend the Deauville film festival. We were a bit disappointed on how our luggage was handled on arrival, it was confusing. Our shower water also flooded into the bathroom, surprising for a hotel this category… on a positive note the breakfast was outstanding!

Dear Mrs C., Thank you for sharing your experience with us following your stay during the Deauville Film Festival. We are glad to hear you enjoyed our breakfast, but we are truly sorry to read about the inconveniences you encountered on arrival and in your room. This is certainly not the level of service we aim to provide. Your feedback is very important to us. If you would be willing, we would greatly appreciate a few more details regarding your arrival experience, so we can better understand what happened with your luggage and ensure this does not occur again. We sincerely apologize for the flooding issue in the bathroom as well. Please rest assured that our maintenance team has been informed to address this immediately. We hope to have the chance to welcome you back for a more seamless and enjoyable experience. Warm regards, Annaëlle Hautbois - Room Division Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 526 reviews 9.4/10 Location
  • 930 reviews 7.5/10 Room
  • 1,616 reviews 9/10 Service
  • 9 reviews 6.2/10 WiFi
  • 576 reviews 8.5/10 Wellness Area
  • 503 reviews 8.7/10 Breakfast
  • 203 reviews 6.8/10 Cleanliness
  • 121 reviews 3.1/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Trouville Sur Mer

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.