Cures Marines Hotel & Spa Trouville - MGallery Coll 5 stars

Customer review rating (ALL Rating) 4.7/5 2,935 reviews

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boulevard de la cahotte, 14360 TROUVILLE-SUR-MER, France

Description

Hotel extras

  • Normandy's seafront legend transformed into a luxury hotel

  • Spa with 34 cabins, seawater pool heated to 32°C (90°F), sauna and hammam

  • Bar La Galerie with signature cocktail menu

  • Enjoy energizing and relaxing sessions on the beach or in the studio

  • Hotel near Deauville, its Planches, its racecourse and its port

Our accommodation(s)

Hotel location

Cures Marines Hotel & Spa Trouville - MGallery Coll

boulevard de la cahotte
14360 TROUVILLE-SUR-MER
France

GPS:49.366521, 0.07843

Telephone
Fax +33 2 31 14 26 26

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LA GALERIE RESTAURANT

In a setting that looks like a contemporary ballroom, with one of the most beautiful views of Trouville, La Galerie restaurant offers tasty cuisine centered around natural ingredients and well being.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,935 reviews

Customer review rating 5.0/5

Andrew R. Couples - Confirmed reviews ALL

The Cures Marines Hotel is a gem. The combination of the suite we stayed in along with all of the spa treatments my wife and I had made for a wonderful and relaxing time.

Dear Mr. R., Thank you very much for your kind feedback. We are delighted that your stay was so relaxing and that you fully enjoyed both your suite and the spa treatments during your time with us. We would be very pleased to welcome you again in the future. Kind regards, Eleonora - Guest Relation

Customer review rating 3.0/5

Manuel S. Couples - Confirmed reviews ALL

Overall the experience was ok nice people, good breakfast and wellness except the noise. Starting 7 am people started to work on the building attached to the hotel , I understand that they have to work but I don't pay 600€ per night to have this constrains. I claimed to reception and one person said " I don't know there are works " in my opinion she is blind, she even didn't tried to change the room to be little more away from the works !! after my claim in the afternoon I found lift a note sticked to wall of the elevator that there are "works building and they apologize for inconvenience" 4 days with wellness around 3000€ with the pleasure to weak up at 7 am !!!

Dear Mr. S., Thank you for taking the time to share your feedback. We are truly sorry that your stay was impacted by noise from nearby works, as well as by the way this situation was handled upon your arrival at reception. This is certainly not the level of attentiveness and care we aim to provide to our guests. Your comments have been shared with our teams so that this situation can be reviewed internally, particularly regarding communication and guest handling. We hope to have the opportunity to welcome you again in better conditions and offer you a much more restful experience. Kind regards, Eleonora - Guest Relation

Customer review rating 5.0/5

Cliff D. Couples - Confirmed reviews ALL

Very comfortable and welcoming hotel. Nice staff, food and very clean. The spa is excellent, fantastic range of treatments and very professional therapists

Dear Mr. D., Thank you for taking the time to share your experience. Your kind words are a wonderful recognition of the dedication and professionalism of our teams. We will be delighted to share your compliments with all our colleagues, who strive every day to provide attentive service and memorable moments for our guests. We sincerely hope to have the pleasure of welcoming you back for another relaxing stay. Kind regards, Eleonora - Guest Relation

Customer review rating 5.0/5

Lena I. Solo - Confirmed reviews ALL

Great staff, very polite, great spa and loved the welcome with my dog.

Dear Mrs. I., Thank you for your lovely feedback. We are delighted that you enjoyed your stay and that the quality of service provided by our team contributed to a pleasant experience. Your appreciation is a great source of motivation for all of us. It was also a pleasure to welcome your four-legged companion, and we are pleased that both of you felt at home throughout your stay. We look forward to welcoming you again soon. Kind regards, Eleonora - Guest Relation

Customer review rating 2.0/5

Dimitri M. Couples - Confirmed reviews ALL

We didn’t like this hotel or our Charles Mozin suite. There were not enough electrical outlets in the places where they were needed so we had 2 extension cords across the floor. The bathroom did not have any hooks near the shower and that was very annoying. The faucets in the sinks were the kind that splatter, getting the mirror and surrounding area wet. The lighting was not bright enough in the salon/living room so we replaced a bulb with a brighter one of our own. The draperies did not darken the room sufficiently to keep out the light. The climate control could not be set on a temperature that would permit Dimitri to be warm enough. With our portable heater and a supplemental one, Dimitri could get his desk area and the salon/living room area warm enough for him. The separate bedroom was large enough for a table for Audre’s desk and she could keep the area cool enough for her and for sleep. The arrangement of the minibar and the placement of the Nespresso machine was awful. It was so high, Audre needed to climb up on a chair to use it. The storage was limited but the space large enough for us to keep our suitcases open. The view was not of Le Manche or the beach but of the casino building’s roof renovation, scaffolding, and the entry arch of the hotel. The belle epoque building that housed the hotel and the casino was grand and impressive. Unfortunately, M Gallery chose to “dumb down” the interior design. It was meant to be edgy but just came across as bare and cheap. Our suite had no rugs or much design at all. The sofa sloped downward and we slipped forward when we sat to watch TV. It was a cold room, literally, and in its lack of décor. We didn’t like it. On the other hand, housekeeping did what it could to make us happy. The suite was too expensive for what was provided at around 900€ per night but we used our Accor upgrade for a 280€ credit (or so depending on the night). We also used Accor points for a 480€ credit against the total cost of our stay. Our dinner in La Gallerie restaurant was like sitting in a hallway that was very cold, even with our portable heater next to us. The meal was okay but definitely not worth repeating on another evening during our stay. The buffet breakfast was complete and we could order eggs but the area was still a hallway and still cold. No one working in the restaurant was personable, friendly or welcoming. The main design features were a wall of Chinese porcelain ginger jars and a (dirty) wall of windows. The gym was small but had a Technogym treadmill for Audre. The pool and spa area was underground, had low ceilings and was dark—very unappealing. The concierge asked if we wanted a newspaper and we said yes but it was never delivered to our room, as promised. It was at the concierge desk if we asked for it (and someone was at the desk).

Dear Mr M., Thank you for sharing your feedback. We are sorry to learn that our hotel, its facilities and services did not meet your expectations. We have taken note of your comments and will share them with the relevant teams. We are nevertheless pleased to read that you appreciated the efforts of our housekeeping team during your stay. Kind regards, Annaëlle Hautbois - Room Division Manager

Other web-users rate our hotel

  • 581 reviews 9.3/10 Location
  • 992 reviews 7.1/10 Room
  • 1,700 reviews 9/10 Service
  • 11 reviews 7.1/10 WiFi
  • 604 reviews 8.7/10 Wellness Area
  • 565 reviews 8.9/10 Breakfast
  • 214 reviews 6.5/10 Cleanliness
  • 146 reviews 2.4/10 Value

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