Dear Capt H., Thank you for sharing your feedback with us. We are sorry to hear that you felt there was a lack of attention to detail during your stay. Our team always strives to anticipate our guests’ needs and to ensure that every detail is carefully considered, so we regret that this was not your perception on this occasion. We also sincerely apologize for any issues in your room that were not resolved to your satisfaction. Your comments have been shared with our team as we continue to improve our service and follow-up. Kind regards, Eleonora - Guest Relation

Dear Ms. W., Thank you for sharing your detailed feedback with us. We are pleased to hear that you appreciated our location, close to the beach, the centre of Trouville and within walking distance of Deauville. We are nevertheless sorry to learn that your room did not fully meet your expectations. Regarding the view and the renovation works mentioned, we would like to clarify that these works are being carried out by the neighbouring casino and are entirely independent of our hotel. We regret, however, that their temporary impact affected your experience. With regard to the bathroom, our rooms feature different configurations, and we understand that the bathtub with shower attachment was not the configuration you would have preferred. Unfortunately, due to our high occupancy during your stay, our possibilities for changing rooms were very limited. Our team nevertheless did try to identify an alternative option for you. We sincerely regret that your stay did not fully reflect the experience we strive to provide at Les Cures Marines, and we hope to have the opportunity to welcome you again under more favourable circumstances. Kind regards, Eleonora - Guest Relation

Dear Mr. G., Thank you for your feedback, and we’re pleased to hear you found our rooms comfortable. Regarding the cancellation of the second room, we understand your disappointment. As the request was made during an ongoing stay and due to our high occupancy, we unfortunately couldn’t accommodate the cancellation without charges. We would also like to clarify that room service is available 24 hours a day, although the selection is more limited after 9:30 pm when the kitchen closes. Thank you again for your comments, and we hope to welcome you back in the future. Kind regards, Eleonora - Guest Relation

Dear Mr. S., Thank you so much for your kind words! It truly means a lot to our entire team to know that you had such a lovely experience with us. We’re especially grateful for your recommendation and would be delighted to welcome you back whenever your travels bring you our way. It would be a pleasure to have you with us again! Kind regards, Eleonora - Guest Relation

Dear Ms. B., Thank you for your feedback. We’re glad to hear that you enjoyed your stay overall. We’re sorry to hear about the difficulty communicating with our room service team. We’ll certainly share your comment with the team, as clear communication is an important part of our service. We hope to have the pleasure of welcoming you back soon! Kind regards, Eleonora - Guest Relation

Dear Mr S., Thank you very much for your kind review! We are delighted to hear that you enjoyed our excellent location and the quietness of our rooms. We look forward to welcoming you back soon! Best regards, Annaëlle Hautbois - Room Division Manager

Dear Mr A., Thank you for your kind review! We are delighted to hear that you had a lovely and relaxing stay with us. We hope to welcome you back again soon! Kind regards, Annaëlle Hautbois - Room Division Manager

Dear Monsieur B., Thank you so much for your wonderful review! We are truly delighted to hear that you felt so warmly welcomed from the moment you arrived and that our team helped make your stay enjoyable and effortless, especially while traveling with your baby. Creating thoughtful and memorable experiences for our guests is at the heart of what we do, so your kind words mean a great deal to us. We’re also thrilled that you enjoyed our hotel, the service, and the charm of Trouville. It would be our pleasure to welcome you and your family back for another memorable stay in the future! Best regards, Annaëlle Hautbois - Room Division Manager

Dear Mr M., I am truly sorry to read that your stay did not meet your expectations. The construction works taking place at the neighbouring Casino building, as well as the temporary technical issue affecting our wellness area, are not representative of the experience we strive to provide. I sincerely apologize for the inconvenience these situations caused. I also regret that the replenishment of the complimentary amenities in your suite did not meet our usual standards. We regret that, despite the discussions held during your stay and the commercial gesture extended in recognition of the inconveniences encountered, we were unable to restore your confidence. Please be assured that your comments have been shared with our teams and carefully taken into consideration. Guest feedback is invaluable in helping us continuously improve the quality of our services. I sincerely hope we will have the opportunity to welcome you back to Les Cures Marines and provide you with the seamless experience you were expecting. Kind regards, Annaëlle Hautbois- Room Division Manager

Dear Mrs L., Thank you for taking the time to share such detailed feedback following your stay with us. We are pleased to know that you appreciated our location, the comfort of your room and beds, as well as our breakfast. However, we are truly sorry that several aspects of your experience did not meet the high standards you rightly expected from a five-star hotel. Please accept our sincere apologies for the missing bathrobes and the children's slippers prepared in your room. We also regret the inconvenience caused by the Wi-Fi outage and the resulting delay during breakfast. While these issues can occasionally occur, we fully understand your frustration, particularly as you did not receive an apology or acknowledgment at the time. Your comments have been shared with our teams so that we can review our procedures and ensure greater attention to detail and better communication with our guests should unexpected situations arise. We sincerely hope you will give us the opportunity to restore your confidence during a future stay and provide you with the seamless five-star experience you were expecting. Kind regards, Annaëlle Hautbois - Room Division Manager

Dear Mr R., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your comfortable stay, appreciated your room, and liked the quality of our food. It is especially rewarding to know that our attentive service contributed to your experience. We truly appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Kind regards, Annaëlle Hautbois - Room Division Manager

Dear Guest, Thank you for your thoughtful review. We are especially grateful for your kind words about our team. Knowing that their attentiveness and warm hospitality made a lasting impression is the greatest reward for us, and we will be delighted to share your compliments with them. We hope to have the pleasure of welcoming you back for another relaxing stay by the sea. Warm regards, Eleonora - Guest Relation

Dear Mr. W., Thank you for taking the time to share such a thoughtful review following your stay with us. We are delighted that your Marine Cycle experience provided the relaxing seaside escape you were looking for. Your kind words about our reception and spa teams, as well as our aquatic classes, mean a great deal and will be shared with everyone involved. We also appreciate your comments regarding housekeeping and maintenance. They have been shared with the relevant teams as part of our ongoing commitment to enhancing our guests' experience. It would be a pleasure to welcome you back to Les Cures Marines for another restorative stay by the sea. Kind regards, Eleonora - Guest Relation

Dear Mr A., Thank you for taking the time to share your feedback. We are sorry to read that you found the booking process complicated. As we are unable to understand exactly what happened from your comment, we would greatly appreciate it if you could provide us with a few more details about your experience. Your feedback is very important to us and will help us better understand the situation and improve our booking process for future guests. We hope to have the pleasure of welcoming you again in the future. Kind regards, Annaëlle Hautbois - Room Division Manager

Dear Mrs N., Thank you very much for your kind feedback. We are delighted to read that you enjoyed your comfortable stay, our convenient location, and especially our breakfast. Your compliments regarding the quality of the food are greatly appreciated and will be shared with our teams. We hope to have the pleasure of welcoming you back soon. Kind regards, Annaëlle Hautbois - Room Division Manager

Dear Mr. R., Thank you very much for your kind feedback. We are delighted that your stay was so relaxing and that you fully enjoyed both your suite and the spa treatments during your time with us. We would be very pleased to welcome you again in the future. Kind regards, Eleonora - Guest Relation

Dear Mr. S., Thank you for taking the time to share your feedback. We are truly sorry that your stay was impacted by noise from nearby works, as well as by the way this situation was handled upon your arrival at reception. This is certainly not the level of attentiveness and care we aim to provide to our guests. Your comments have been shared with our teams so that this situation can be reviewed internally, particularly regarding communication and guest handling. We hope to have the opportunity to welcome you again in better conditions and offer you a much more restful experience. Kind regards, Eleonora - Guest Relation

Dear Mr. D., Thank you for taking the time to share your experience. Your kind words are a wonderful recognition of the dedication and professionalism of our teams. We will be delighted to share your compliments with all our colleagues, who strive every day to provide attentive service and memorable moments for our guests. We sincerely hope to have the pleasure of welcoming you back for another relaxing stay. Kind regards, Eleonora - Guest Relation

Dear Mrs. I., Thank you for your lovely feedback. We are delighted that you enjoyed your stay and that the quality of service provided by our team contributed to a pleasant experience. Your appreciation is a great source of motivation for all of us. It was also a pleasure to welcome your four-legged companion, and we are pleased that both of you felt at home throughout your stay. We look forward to welcoming you again soon. Kind regards, Eleonora - Guest Relation