Cures Marines Trouville Hôtel Thalasso&Spa-MGallery 5 stars

I had a good stay, location is great and hotel design is also great. Still in this specific period the crowds and lines at reception were not preferable. I believe that due to specific period hotel was short on staff which would explain not answering room service calls, especially in the morning.

The property itself was the perfect location for exploring Trouville. It has a lovely pool and spa area. We were also lucky enough to get a nice balcony on the 4th floor. That’s about where it ends. While I appreciate these are unusual times our stay was marred by what I can only describe as a badly managed staff with the wrong attitude. I say this as it wasn’t just one issue but a number of issues over the course of our weekend. Duel to the number of problems it points clearly to the management of the hotel and not one individual staff member. We arrived late on Friday and couldn’t get into the restaurant so we instead we booked on Saturday evening for 9pm. Upon arrival our name was not on the list and the staff made no effort to try to solve the problem until we got a little upset. They then finally found us a table outside which was nice until we were informed that we could only eat from a limited menu and not the full restaurant menu? We left and found dinner elsewhere. We requested a second chair for the balcony no less than 4 times before finally getting one 24hrs later? Each time we were told it would be brought up immediately? On Saturday we booked the pool area (You had to due to CV-19) We even rang the hotel on the way back from lunch. But when we turned our name wasn’t on the list. Finally on the last day we ordered breakfast in the room and when delivered it was without bread and pastries. I checked the card and this was clearly marked on the request. We called downstairs and were told we would have it in 5 minutes. 15 minutes later I went downstairs to the breakfast bar to get it myself defeating the point of ordering to the room. All in all a lovely hotel let down by badly managed/trained staff. Such a simple thing to get right too. One positive was that the concierges were great and very helpful with advice and service. The rest were a letdown for the reasons stated. A major disappointment and will take great care in choosing ACCOR hotels in future.

We were made to feel that everything was being done for our safety and comfort at this challenging time.

Staff at restaurant and bar poor. Slow, unfriendly, not intersted, without a smile. Al 4 days! Concierge staff was excellent! Room no turndown service for a 5 star restaurant.

As a couple with a son of 11 years old, we spend 5 nights in the Cures Marines hotel to discover Normandy. The venue is just splendid and the decoration, spa facilities and rooms just breathtaking! Based on this, we would really give a 9/10 rating, but we had some disappointments that were shared with the staff, but not solved: - we had a room (002) above the maintenance entry and between 6 and 9 PM a heavy door was banging every 5 minutes. This woke us up every morning and nothing was done to solve this annoying issue that will present itself again to other customers of that room - during breakfast we had the impression that the staff was really junior and even not trained into hotel services - we had our son's 11th birthday during our stay in the hotel and we requested 3 times to prepare a little surprise during breakfast, but it was just forgotten. This was a big disappointment for us as a 5-star hotel is supposed to make 'dreams come true' and to bring a special feeling. It's really a pitty and compared to the quality level of the staff of your Sofitel in München, the staff is just not up to the required level. These small things (a good night rest and bringing the little extra's) are very important for a stay at a high-end hotel and staff should realize this.

The window in the room was tiny and below eye level even if sitting. I would not expect it from a 5 star hotel. Also, even if hotel parking was located just outside the hotel, there was no option to self park, only vallet parking. This is not acceptable due to COVID-19. Therefore I had to park in the town.

Spacious and clean hotel, very good service

Magique

Excellent experience, however, the spa was not the usual pleasure due to time restrictions and some individuals not respecting the imposed rules. The room was perfect, overall service very good, the terrace bar service can however be improved with more attention.

We stayed 4 night Cures Marines. Very happy with our relaxing stay. We a corner junior Suite with full sea and Harbour view. 4th floor was very quite. We enjoyed the breakfast every morning and the excellent attention to details of the hotel personnel. The concierge service has done a fantastic job to help us with organising our daily activities. The Swedish massage we took was the only shadow in our stay.

Very good service from teh concierge desk. Difficult to find one's way through the hotel.

The room bathroom was completely flush (and water coming into the room) after taking the first shower.

Very good stay & experience : well located with very professional people; people care too !

Magique

We had lunch in the restaurant and chicken was cooked with the skin but the skin was not well cooked and not nice to eat or smell !