Cures Marines Trouville Hôtel Thalasso&Spa-MGallery 5 stars

My wife and I had a wonderful time , the service provided by the entire staff was excellent , as well as the cure, the place and the total atmospheres. The only complaints to make is about your food menu . It was very poor, and limited choice. I don’t think we will book with full, or even half board . Otherwise the entire stay was perfect, and many thanks for making our stay a very happy One. The Darkazallys

DELUXE ROOM WITH TERRASSE MARVELLOUS SPA

Hotel just as nice as allways the Spa is as good as ever and the Staff are Super. Room very nice. The Service at Breakfast was very good. The Service at Dinner was indiffrent depending on the day and the service from the Bar was not very good long and the Drinks did not arrive at the same time

The check-in at this hotel is at 4pm, which I am not used to and only one out of our 2 rooms was ready just after 3pm. We went to the room that was ready and saw the cleaning ladies in the corridor. We asked them if the other room would be ready soon and they told us that it was ready. They checked again inside then called the front desk to let them know. We thought that it would be a question of mns before somebody went up to bring the key. Also, we were waiting for the 2 suitcases that we had asked to be brought to the first room. After 20mns, still no key or suitcases, so I called the front desk, but nobody was picking up the phone, just disconnecting the calls after many rings. The luggage were still in the entrance unattended. I picked them up without anybody asking me for anything. Later on, we tried to call each others room as instructed, dialing 5, then the room#, as the phone indicated but each attempts on each side resulted in a busy signal. I called again the front desk and, this time, somebody answered. I asked to be transferred to the other room and was told "next time, dial 4 then the room #, which was in conflict with what was printed on the phone. I also brought up the earlier calls that were not picked up or returned. The answer was: when we are busy with other customers, we do not pick up the phones. No apologies, just a pre-internet hotel staff attitude. By the way, the 4, then the room# was also giving busy signals. The next day, when we went up, there was no customer, just the staff speaking among themselves on the room behind the front desk. A few mns later, I called for another issue: no pickup. I went downstairs shortly after, still no customer at the front desk, so I calmly mentioned the problem again. Apparently, one lady did not like it as we were no longer getting "Bonjours" from her, when walking by. Apparently, the FD staff feels that there is no consequences for them when they do not pickup the phones. Also, the management does not feel the need to leave a person answering the phone in the room behind the desk to answer without the interference of customers coming to the front desk. I essentially view those issues as a management problem in terms of training and supervision. The inside patio which was our view definitely needs some improvement. Great cleaning staff though.

I spent 6 nights in a superior room at the McGallery in Trouville-sur-Mer. The room was spacious, well equipped, very comfortable and nicely decorated. Meals were very good - breakfast was varied and delicious, and evening diet menus were very good. The facilities and quality of spa treatments are also amazing. Last but not least, the hotel, restaurant and spa staff are very professional and do all their best to respond to the client's needs in a friendly manner. Everything was perfect!