Mövenpick Jeddah City Star 5 stars

Customer review rating (ALL Rating) 4.5/5 452 reviews

Mövenpick Jeddah City Star - Image 1
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Description

Hotel extras

  • Close to the Exhibition Centre and airport

  • Ballroom for up to 600 guests

  • Three dining outlets

  • Spa and rooftop pool

  • Eight meeting rooms with natural light

Our accommodation(s)

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Hotel location

Mövenpick Jeddah City Star

Madinah Road P.O Box 45407
21512 JEDDAH
Saudi Arabia

GPS:21.6053494, 39.1575846

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  452 reviews

Customer review rating 0.5/5

Utkarsh S. Business - Confirmed reviews ALL

I had left behind my (1) linen trousers as I was checking out. After reaching out to the hotel, I was told it didn't exist.

Customer review rating 5.0/5

Hussein A. Solo - Confirmed reviews ALL

A bit far from the centre walking distance

Dear Hussein A., We very much appreciate your comments regarding your stay at the Mövenpick Jeddah City Star. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Hasan A. Solo - Confirmed reviews ALL

The value for money was good , location was excellent and close to airport.

Dear Hasan A., We very much appreciate your comments regarding your stay at the Mövenpick Jeddah City Star. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 2.0/5

Z. Z. Business - Confirmed reviews ALL

1. I stayed there for 11 days I was not informed that the prices change on a daily basis … so when I requested to extended, my rates were escalated. 2. My AC was not working as it was not heating up, given that it was winter time and the fan kept blowing I froze the entire time despite continuous complaints. 3. Food was not very nice 4. Your rules regarding room dining kept changing for a week I had drinks delivered to my room according to room dining menu and the following week I’m told to go collect mojitos from the rooftop myself as it’s not allowed for room delivery. 5. I asked your team to add the meals to my tab and I’ll pay at check out and they kept treating me as if I was about to run away with their money… is it because I’m African????? 6. Majority of your ladies kept talking condescendingly to me and I can only attribute it to my African origin. Your team need training and can do better. African women don’t get the rooms as charity.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Customer review rating 5.0/5

Yasser A. Business - Confirmed reviews ALL

Great hospitality and i had a room upgrade

Dear yasser A., We very much appreciate your comments regarding your stay at the Mövenpick Jeddah City Star. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 163 reviews 8.3/10 Location
  • 347 reviews 8.1/10 Room
  • 1,261 reviews 9.7/10 Service
  • 5 reviews 6.2/10 WiFi
  • 243 reviews 9.7/10 Breakfast
  • 210 reviews 9.3/10 Food
  • 196 reviews 7.7/10 Cleanliness
  • 10 reviews 10/10 Wellness Area

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