Aparthotel Adagio Jeddah City Center 4 stars

Customer review rating (ALL Rating) 4.5/5 422 reviews

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Aparthotel Adagio Jeddah City Center - Image 1
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Aparthotel Adagio Jeddah City Center - Image 4
P O Box 43356, Madinah Branch Road, Al Andalus, 23326 JEDDAH, Saudi Arabia

Description

Hotel extras

  • Located in the central business district in Jeddah

  • Apartment-Style Comfort and Family Friendly

  • Good Facilities

  • Various Dining Options

Our accommodation(s)

Hotel location

Aparthotel Adagio Jeddah City Center

P O Box 43356, Madinah Branch Road, Al Andalus
23326 JEDDAH
Saudi Arabia

GPS:21.55316, 39.17391

Telephone
Fax +966 12 233 7911

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  422 reviews

Customer review rating 4.0/5

Christopher R. W. Business - Confirmed reviews ALL

Very clean environment, staff were welcoming and informative. The breakfast was excellent, 10/10, lots of choice and very good quality. The room was nice but the bed was a single and it was too soft, also the pillows were very big and hard. I asked them to change the pillow and they brought a normal sized pillow which was much better. The other pillows are far to big and uncomfortable. Bathroom was excellent. Aside from the bed the room was great!

Dear Christopher, Thank you for your positive feedback regarding your recent stay at Aparthotel Adagio Jeddah City Center. We are delighted to hear that you appreciated the cleanliness of our environment, the welcoming nature of our staff, and the quality of our breakfast. We acknowledge your concerns about the bed and pillows in your room. Please be assured that your comfort is important to us, and we appreciate your comments as they help us improve our services. We are pleased that our staff could assist you with the pillow change. Thank you once again for your feedback. We hope to welcome you back in the future. Best regards, Guest relation team

Customer review rating 0.5/5

Muayad A. Solo - Confirmed reviews ALL

Dear Hotel Management, I would like to express my deep dissatisfaction regarding an incident that occurred during my stay at your hotel. At approximately 1:00 AM, another guest accidentally entered my room. While I understand that mistakes can happen, this incident was extremely disturbing and unacceptable. Being unexpectedly confronted by someone entering my room in the middle of the night caused significant discomfort and raised serious concerns about guest safety, privacy, and the effectiveness of your room access procedures. A hotel room should be a secure and private space where guests can feel safe and relaxed. Unfortunately, this experience had the opposite effect and negatively impacted my stay. I respectfully request an explanation of how this incident occurred and what measures will be taken to ensure that similar situations do not happen again in the future. I expected a higher standard of security and service, and I am very disappointed that this incident took place. I look forward to your response. Sincerely, Muayad

Dear Muayad, Please accept our sincere apologies for the inconvenience and discomfort caused during your stay with us. We deeply regret the incident you experienced and understand the concern it may have caused. This is certainly not the level of service and comfort we aim to provide to our valued guests. As a gesture of goodwill and in appreciation of your understanding, we would like to offer you a special compensation during your next stay with us. Our team will be delighted to personally assist in arranging a memorable and comfortable experience for you. Once again, please accept our sincere apologies, and we hope to have the opportunity to welcome you back and restore your confidence in our hotel. Best regards, Guest relation team

Customer review rating 5.0/5

Ghsoon S. Families - Confirmed reviews ALL

Great time

Dear Ghsoon, Thank you for sharing your positive experience. We are delighted to hear that you had a great time during your stay at Aparthotel Adagio Jeddah City Center. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Guest relation team

Customer review rating 3.0/5

Wasem A. Families - Confirmed reviews ALL

Non smoking room smelling cigarettes

Dear Wasem A., Thank you for sharing your feedback regarding the scent in your non-smoking room. We understand how important a fresh environment is for our guests, and we appreciate your comments, which will be taken into consideration to enhance our services. Guest relation team

Customer review rating 1.5/5

Tara A. Business - Confirmed reviews ALL

Humid room, AC doesn't work Toe nails found on the sofa Help with bags only accessible from ibis side late at night Rude security

Dear Valued Guest, Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the unpleasant experience during your stay. We are extremely concerned to learn about the cleanliness issues you encountered, particularly the toenails found on the sofa. This is completely unacceptable and does not reflect the hygiene and housekeeping standards we strive to maintain. We understand how uncomfortable and upsetting this must have been for you. We are also very sorry that the room felt humid and that the air conditioning was not functioning properly. Guest comfort is very important to us, and we regret that we failed to provide you with a comfortable environment during your stay. Additionally, we apologize for the inconvenience regarding access to assistance with your bags late at night and that support was only available from the ibis side. We understand how frustrating and inconvenient this situation must have been, especially after a long day of travel. Most importantly, we are truly disappointed to hear about your interaction with our security staff. Courteous and respectful service should be provided by every member of our team at all times, and we sincerely regret that you felt poorly treated. Please rest assured that your feedback will be shared with the relevant departments for immediate review and corrective action to prevent such situations from happening again. We genuinely value your feedback, as it helps us improve our services and guest experience. Once again, please accept our heartfelt apologies for the inconveniences caused. Sincerely, Hotel Management Team

Other web-users rate our hotel

  • 127 reviews 9.6/10 Location
  • 436 reviews 9.5/10 Room
  • 942 reviews 9.7/10 Service
  • 104 reviews 9.8/10 WiFi
  • 412 reviews 9.7/10 Cleanliness
  • 158 reviews 9.6/10 Breakfast
  • 156 reviews 9.6/10 Food
  • 126 reviews 8.5/10 Comfort

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