ibis Jeddah City Center 3 stars

Customer review rating (ALL Rating) 4.4/5 1,006 reviews

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Description

Hotel extras

  • Located in the central business district in Jeddah

  • Minutes away from Tahlia Street, Shopping, Historic Places

  • Surrounded by Business Hubs

  • Fully equipped GYM & outdoor swimming pool

  • Free High-speed Wi-Fi throughout the hotel

Our accommodation(s)

Hotel location

ibis Jeddah City Center

P O Box 43356, Madinah Branch Road, Al Andalus
23326 JEDDAH
Saudi Arabia

GPS:21.552862, 39.173867

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,006 reviews

Customer review rating 3.5/5

Omar A. Business - Confirmed reviews ALL

Acceptable option hotel

Dear valued guest, We thank you very much and appreciate your feedback regarding your stay at the Ibis Jeddah City Center Hotel. It is always our pleasure to receive positive feedback. We will exchange comments with our team. We are confident that this rating will serve as encouragement to all our employees as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Customer review rating 3.0/5

Yousif A. Business - Confirmed reviews ALL

No professional deal with clients to secure the preference room when check in

Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay with us. Please accept our sincere apologies for the inconvenience you experienced. We regret that the refrigerator in your room was not functioning properly and that it took more than 24 hours to resolve. We understand how important such amenities are for a comfortable stay, and we are reviewing our procedures to ensure a quicker response in the future. We are also very concerned about the smoke smell you reported on the 10th floor, which is designated as a non-smoking area. Please be assured that we will take such matters seriously to prevent any recurrence. Additionally, we apologize for not meeting your room preference upon check-in. Our team strives to accommodate all guest requests professionally, and we will reinforce this practice to ensure it does not happen again. We appreciate your feedback, as it helps us improve our service, and we hope to have the opportunity to welcome you back under better circumstances. Sincerely, Hotel Management Team

Customer review rating 3.5/5

Waqar S. Couples - Confirmed reviews ALL

My stay was good, I asked for scale to measure my bags for departure but receptions apologized me.

Dear valued guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location. However, we sincerely apologize for not being able to provide a scale to assist with weighing your luggage at the time of your departure. We understand the importance of this service and appreciate your understanding of our limitations in this regard. Thank you for highlighting our convenient location. We’re delighted to hear that you had a good stay with us. Your comment will be noted, and we will review this with our team to improve our services and better accommodate our guests’ needs in the future. We truly appreciate your feedback and hope to welcome you again for an even more comfortable experience. Sincerely, Hotel Management Team

Customer review rating 3.5/5

Jamelah M. Families - Confirmed reviews ALL

Good

Dear Jamelah M., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your comments about the room size. Our accommodations vary in dimensions, and we strive to provide a comfortable experience for all guests. We hope you found other aspects of your stay satisfactory and encourage you to explore our wider room options during your next visit. Best regards, ibis Jeddah City Center

Customer review rating 0.5/5

Angelica S. Families - Confirmed reviews ALL

Clean but no one answers the phone when we called for late check in

Dear Angelica S., Thank you for sharing your feedback regarding your recent stay with us. I am pleased to hear that you found our hotel clean. However, I sincerely apologize for the inconvenience you experienced with our phone communication during your late check-in. We strive to provide excellent customer service, and your comments will be taken into consideration for improving our response times in the future. Best regards, ibis Jeddah City Center

Other web-users rate our hotel

  • 852 reviews 9/10 Location
  • 1,855 reviews 8.3/10 Room
  • 3,828 reviews 9.4/10 Service
  • 233 reviews 9.4/10 WiFi
  • 1,287 reviews 9.4/10 Cleanliness
  • 943 reviews 9.5/10 Food
  • 934 reviews 9.7/10 Breakfast
  • 522 reviews 9.5/10 Vibe

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