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ibis Jeddah City Center Hotel 3 stars

Customer review rating 4.4/5 493 reviews

ALLSAFE approved hotel

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ibis Jeddah City Center
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+ 18 Services

Hotel extras

  • Located in the central business district in Jeddah

  • Minutes away from Tahlia Street, Shopping, Historic Places

  • Surrounded by Business Hubs

  • Fully equipped GYM & outdoor swimming pool

  • Free High-speed Wi-Fi throughout the hotel

Hotel location

ibis Jeddah City Center

P O Box 43356
Madinah Branch Road
Al Andalus
23326 jeddah
saudi arabia

Tel: +966122337911

Fax: (+966)596027235

Check-in from 15h00

Check out up to 12h00

  • By plane

    KING ABDULAZIZ INT At 20km / 12.43 miles

  • By train

    AL HARAMIN RAILWAY STATION At 12km / 7.46 miles

GPS :21.552862, 39.173867

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
Meetings/Events
  • 4 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 288 rooms
    • 6 rooms for people with reduced mobility
    • No family room
    • 56 connecting rooms
    • 260 non-smoking rooms
    • 13 floors
  • Languages spoken at the hotel
    • English
    • Arabic
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Shoe shine machine
Access to property
  • Private indoor & outdoor parking
    • On site
    • 177 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Fully Equipped Fitness Center
    • On site
Boutiques/shopping
  • Gift shop/newspaper shop
Family
  • Services for children
    • Play area

Our accommodation(s)

Equipped with the new "Sweet Bed by ibis" bedding, the practical and inviting ibis room boasts all the features you want most: a bed, desk, Internet, TV with all the main channels and a bathroom.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 67

  • Maximum capacity: 45 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
ibis Jeddah City Center

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

493 reviews

TripAdvisor Rating 4.5/5

63 reviews

Fits My Expectations Like a Glove..

Customer review rating 5.0/5

Mohannad Families - 17/10/2021 Confirmed reviews ALL

Perfect location, spotless bed, clean bathroom, safe parking, professional staff .. What more can I ask!

Staff training required

Customer review rating 1.0/5

Jeff S. (. D. A. ). Solo - 15/10/2021 Confirmed reviews ALL

In every hotel, it's the interactions between the staff and the customer that create the majority of the impression of the stay. The front desk staff and the lead staff at the restaurant severely need training on how to speak to clients. Clients are looked at in a manner that their existence somehow inconveniences the staff and are spoken to in a demeaning manner. Added to which, immediately upon noticing this, there was no method to tangibly raise this issue. I had to use my personal contacts and find the VP of the region to raise my concerns.

comfortable

Customer review rating 5.0/5

Muhammad A. Business - 14/10/2021 Confirmed reviews ALL

it was nice. clean room, nice shower, clean bed and pillows. carpet for prayer is available. over all nice experience. no smoking rooms are clean and smells good.

Clean hotel, good location

Customer review rating 4.0/5

Abu S. Families - 13/10/2021 Confirmed reviews ALL

I was very amazed about the professionalism of the staff of Ibis Jeddah City Center Hotel. One lady from the staff was in touch with me before we checked in, so she can prepare our room before we arrive. We were given fruits and welcome drink in room. I previously came in Adagio in the past but the reception was not professional at all. Breakfast was amazing, room was clean. What we didn't like was the Music at breakfast time, i think a lot of people will agree with me, at breakfast we want PEACE!!! Also toilet seat was very small like for kids. And i think the sink in bathroom can be bigger.

Customer review rating 3.0/5

Anonymous Families - 11/10/2021 Confirmed reviews ALL

The rooms are smelling bad totally deference than my past visit

Dear Abdulhamed A., We very much appreciate your comments regarding your stay at the ibis Jeddah City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team especially my colleague Abdulraheem . We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the smelling issue and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shrouq GRM

Good Stay

Customer review rating 4.0/5

Walid H. U. Friends - 11/10/2021 Confirmed reviews ALL

During C/I: Reception is the first contact of every guest, make sure to let Agents familiarize the places and hubs in the city to uplift costumer service. During Stay: Bar counter was left unmanned, I have to go and check the restaurant for assistance but the gentleman who assisted me did a good job and well trained. During C/O: It was cool super quick c/o but agent didn’t bother to ask how’s the stay or anything! Hope this help to improve the service. God bless @ Peace Y’all…

Dear Walid Hadji U., We very much appreciate your comments regarding your stay at the ibis Jeddah City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shrouq GRM

Welllocated

Customer review rating 4.0/5

Dr.s. Couples - 08/10/2021 Confirmed reviews ALL

Well located hotel in the city Center ofJeddah, Thanks to All Great and helpful staff. Recommended to Couple and Busniss traveler.

Dear Mohammed s., We very much appreciate your comments regarding your stay at the ibis Jeddah City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shrouq GRM

Satisfied

Customer review rating 4.0/5

Fadi M. Business - 07/10/2021 Confirmed reviews ALL

Perfect hotel , services but I was at room 1117 where the noise of pumps at night was extremely high and unbearable

Dear Fadi M., We very much appreciate your comments regarding your stay at the ibis Jeddah City Center. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I'm sorry about the noise we are working on this issue Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Shrouq GRM

Good stay

Customer review rating 4.5/5

Ayman I. Solo - 02/10/2021 Confirmed reviews ALL

Good stay. Nice clean rooms , nice stuff

Dear Ayman I., We very much appreciate your comments regarding your stay at the ibis Jeddah City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shrouq GRM

Your Safety and Comfort are our utmost priorities- maybe not

Customer review rating 2.0/5

Mike D. Business - 02/10/2021 Confirmed reviews ALL

Hotel was fine as usual except for the Fire Alarm going off on 2 different nights. It also went off one night from a stay a few weeks ago. I spoke to 3 different staff on this, asked for a report and was then told that a Manager would call me. I received nothing. I am travelling to Jeddah again tomorrow but will stay at another hotel as I don’t feel safe here and the staff don’t seem to have an answer for a basic health and safety issue.

Dear Michael D., Thank you for taking the time to tell us about your experience at the ibis Jeddah City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shrouq GRM

Business stay

TripAdvisor rating 4.0/5

aelkhoury Business - 29/09/2021 TripAdvisor review

it was a great stay with very clean rooms on daily basis, nice food and services from reception to all the friendly proffessional staff. Something imporatnt is to be noted that not all Ibis Hotels are having the same services in different cities of the same country

Good Stay

Customer review rating 4.5/5

Maitham A. Business - 26/09/2021 Confirmed reviews ALL

Very good, only one issue that I was not be able to check in early and had no place to stay in

Thank you for the great review of our hotel! We are glad that you enjoyed your stay Regarding early check in depending on the availability I hope to see you again very soon. Sincerely, Shrouq GRM

Good stay

Customer review rating 4.5/5

Antoie E. K. Business - 26/09/2021 Confirmed reviews ALL

the hotel over all services are excellent. i really enjoy my stay. Every thing is good. Cleaning, food etc ..

Thank you for the great review of our hotel! We are glad that you enjoyed your stay , Regarding your stay invoice i will send it to you I hope to see you again very soon. Sincerely, Shrouq GRM

Well located, best price

Customer review rating 4.5/5

Ibrahim A. Business - 25/09/2021 Confirmed reviews ALL

I always stay in ibis jeddah city center when I visit jeddah , Location is heart's of the city easy to reach from all directions. Price is good Room clean neat and will organized. Bed is comfortable Need to provide coffee maker in the room if possible Need to update tv set to connect the mobile phones. Cleaning staff Need to clean the without gaust requesting. Overall my stay in this hotel is wonderful and I m happy with it

Dear Ibrahim A., We very much appreciate your comments regarding your stay at the ibis Jeddah City Center. It is always a pleasure to receive positive feedback. I will share your comments with our reception team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your notes has been taken into our consedration regarding cleaning and regarding your points normally you will receive it after checkout during 5 to 7 work days you can check it in the ALL application . If you have any inquires don't hesitate to contact me Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shrouq GRM
Customer review rating 5.0/5

Mohamed A. I. Business - 24/09/2021 Confirmed reviews ALL

Everything is Perfect, The Room is clean and staff is excellent. Many Thanks

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shrouq GRM

Loved it

Customer review rating 5.0/5

Nada Business - 23/09/2021 Confirmed reviews ALL

Location is good. Very clean and pleasant I loved it and will come again

Thank Nada you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shrouq GRM

Nice stay

Customer review rating 4.0/5

Margaret M. Couples - 19/09/2021 Confirmed reviews ALL

As always my thanks to housekeeping who always goes the extra mile to make sure I have extra water, towels, etc. with such a positive attitude.

Dear Margaret M., We very much appreciate your comments regarding your stay at the ibis Jeddah City Center. It is always a pleasure to receive positive feedback. I will share your comments with Housekeeping team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Shrouq GRM

My second home in Jeddah

Customer review rating 3.5/5

Anonymous Solo - 18/09/2021 Confirmed reviews ALL

My only hotel when I come to Jeddah, everything is great as always, I have stayed here for a long period of time in total. As a golden member and a loyal customer you would expect some welcoming, which was done by the front desk, however in my all last visits, a fruit plate always found in my room upon arrival. I was surprised it was not there during my stay, so I called the reception three times asking for it but unfortunately no response. This means a lot to me, you might say this is just a fruit plate, why the frustration, but I feel this is my home and it’s a welcoming gesture to feel distinctive.

It is wonderful that Ibis Hotel is your permanent choice. We are always happy to welcome you with us and we are honored to serve you always I apologize for the unintended delay that occurred in your visit. I promise you on your next visits. I will personally make sure that your hospitality is in the room before your arrival. Thank you again, looking forward to your next visit Sincerely Shrouq GRM

Clean and new furniture but bed sizes are a little bit small

TripAdvisor rating 4.0/5

abdulazizalgarni Business - 18/09/2021 TripAdvisor review

Everything was almost perfect except bed sizes was too small Rooms were very clean and bathrooms also. Location is in very good place in middle of Madinah road. Nearby mosque and a 24/7 market in the next building

Not so good this week

TripAdvisor rating 3.0/5

mikedowning17 Business - 05/09/2021 TripAdvisor review

This week I found that the hotel has a gym, that for a hotel facility is well kitted out. This is on the first floor and walking to the gym I noticed that the carpet etc is more worn and stained than on some of the other floors. Maybe it was me but it seemed that all the staff were not very friendly this week, except for the guy who checked me out on Thursday morning about 7:30am, very helpful and friendly.

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