Novotel Jeddah Tahlia Street 4 stars

Customer review rating (ALL Rating) 3.7/5 599 reviews

Best price
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Novotel Jeddah Tahlia Street - Image 1
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Novotel Jeddah Tahlia Street - Image 3
Novotel Jeddah Tahlia Street - Image 4
Prince Mohammed Bin Abdulaziz, Street, P O Box 13147 Jeddah 21493, 21493 JEDDAH, Saudi Arabia

Description

Hotel extras

  • 10 minutes' drive to Jeddah Corniche

  • Spa and fitness facilities

  • Rooftop swimming pool

  • Free WIFI

  • 4 spacious meeting rooms

Our accommodation(s)

Hotel location

Novotel Jeddah Tahlia Street

Prince Mohammed Bin Abdulaziz, Street, P O Box 13147 Jeddah 21493
21493 JEDDAH
Saudi Arabia

GPS:21.55513, 39.172452

Telephone
Fax +966 12 605 2770

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
Near the property
  • Car park

PALM RESTAURANT

Palm restaurant offers a wide variety of international delicious meals, breakfast, lunch and dinner buffet and a la carte menu available in a modern and comfortable atmosphere with glass windows all around, view onto famous Tahlia street

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  599 reviews

TripAdvisor Rating  4.5/5  533 reviews

Nice clean hotel

Customer review rating 4.5/5

Syed B. Families - Confirmed reviews ALL

Pleasant stay with family in big size family room. Nice location with shops across road. Friendly staff also. Not much to do as everything is a car ride away

Customer review rating 1.5/5

Saed Families - Confirmed reviews ALL

Not happy how they handle customers

Dear D., Thank you for taking the time to tell us about your experience at the Novotel Jeddah Tahlia Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Managment

My requests were not fulfilled

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

I stayed in 1 bed + 1 sofa bed room. I reached on Wednesday(1/1) early morning around ~ 1.30 AM . I called receptionist for a bedsheet and blanket/duvet for sofa bed. Receptionist told that they will deliver soon. I did not get that.On Wednesday evening, I asked again in the reception(in person) for bedsheet and blanket/duvet. I got the bedsheet. but no blanket/duvet. I called the reception again at midnight for blanket/duvet. Promised that it will be delivered soon. I did not get that until I checkout in the morning. Transportation: I don't know if it was because of any holiday on Jan 1. I had sent a mail requesting airport drop on Jan 2nd morning. I did not get any reply for that. I asked the reception also for arranging transport. they send the request o transport WhatsApp groups. But no one responded. So I had to call outside agency to arrange airport drop

Dear Parambath, Thank you for taking the time to tell us about your experience at the Novotel Jeddah Tahlia Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Locates good place, but hard to catch taxi in the front side

Customer review rating 1.5/5

Ahmed A. Families - Confirmed reviews ALL

1-There is too much noise on 9th floor making unpleasant to sleep. 2-Bad hospitality (while we booked for 4 people they reject to give us blanket for my child). 3- bad location for Taxi, and hotel and hotel workers ask 3 times more than usual to drive u to the airport ETC.

Dear Ahmed, Thank you for taking the time to tell us about your experience at the Novotel Jeddah Tahlia Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Dishonest Management - Ruined Family Holiday - Lied About Refund

TripAdvisor rating 1.0/5

Stay11872441876 TripAdvisor review

We had 2 rooms booked from 24th-29th December 2024. However due to the condition of Room 1 (dirty carpets, inefficient AC, leaking sink) , we needed to cancel our 2nd room as we could not risk hygiene with our kids. The hotel management agreed to refund our 2nd room so we can upgrade to a Suite at an extra cost. They gave us their word that the 2nd room will be refunded. Everything was confirmed and agreed upon. However, once we arrived back to UK, the hotel have now denied any agreement or refund and upon questioning this, they have stopped responding to any communication and correspondance to both us and the travel agent. The most disappointing thing is that the reservation manager Muhammad Mushtaq had agreed and reassured us all along whilst we were there. If we had known we had been lied to, we would not have paid the extra to upgrade our initial room to a Suite. Despite this, the receptionists Rawan and Rakan were very kind and helpful and only able to help us through the direction of management. The cleaner Abdelkarim was also very hardworking. They tried their best in every case to faciliate for us and help but its a shame that their manager lied to all parties for a small sum of money. The hotel is let down by their dishonest management, poor communication and lying. We are now having to raise a dispute with our credit card merchant as well as travel agent to escalate this. We would never have chosen this hotel if we knew we would have been treated with such dishonesty.

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Other web-users rate our hotel

  • 369 reviews 8.2/10 Location
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  • 1,165 reviews 8.3/10 Service
  • 32 reviews 4.3/10 WiFi
  • 419 reviews 9.1/10 Food
  • 350 reviews 5.2/10 Cleanliness
  • 228 reviews 8.8/10 Breakfast
  • 12 reviews 4.2/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.