Grand Plaza Mövenpick Media City 5 stars

Customer review rating (ALL Rating) 4.8/5 1,677 reviews

ALLSAFE approved hotel

Information message

Grand Plaza Mövenpick Media City
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+ 26 Services

Hotel extras

  • Centrally located in Dubai Media City

  • Close to the Palm Jumeirah & Dubai Marina

  • 235 sophisticated and spacious rooms and suites with breath-taking views of the Palm Jumeirah

  • Perfect for holidays with families, corporate groups & long staying guests

  • 9 flexible meeting rooms, restaurants, pool lounge, outdoor swimming pool, gym and spa.

Hotel location

Grand Plaza Mövenpick Media City

Al Falak street
Opposite Innovation Hub
Dubai Media City
502713 dubai
united arab emirates

Fax: (+971)043993504

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTL At 30km / 18.64 miles

GPS:25.097746, 55.16569

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 600

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 580 people

Find out more

Our guest reviews for
Grand Plaza Mövenpick Media City

100% genuine reviews from our guests

Find out more

ALL Rating 4.8/5

1,677 reviews

TripAdvisor Rating 5.0/5

980 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great experience in family

TripAdvisor rating 5.0/5

Y7877HSpatricia 07/01/2022 TripAdvisor review

The overall experience is really great. The entire team is dedicated, and definitely customer oriented. Also the hotel is primarily business, the 7 days journey in Family and friends was awesome ! ( children age : 7, 9 and 13) we tried everything services, the excursion booking, the pool, the executive lounge, room service, the reception team, the concierge, the taxi call etc and we received each time an excellent service. The hotel is properly located to each visit you want to prepare, and keep in mind that taxi will be needed. No need to rent a car.

convenient location

Customer review rating 2.5/5

Ramzi A. Families - 29/12/2021 Confirmed reviews ALL

I had to call the reception 3 times to bring the extra bed I found the coffee cups not clean Room is nice and breakfast is good Pool is not convenient location

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Grand Plaza Mövenpick Media City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim Shawky Director of Rooms
Customer review rating 1.5/5

Abdulaziz A. Families - 19/12/2021 Confirmed reviews ALL

quilty of serves below five stars average

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Grand Plaza Mövenpick Media City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim Shawky Director of Rooms

A place to repeat

TripAdvisor rating 5.0/5

LuisCis13 Business - 19/12/2021 TripAdvisor review

I have stayed in Grand Plaza Movenpick several times , totalizing more than 4 weeks in this year. Needless to say that coming back so often is due to I have enjoyed the stay every single time. The hotel is very new, with am smart and elegant design, with excellent facilities and a warm and personalized treatment from all the staff.

Room for improvement

Customer review rating 3.0/5

Martin Couples - 16/12/2021 Confirmed reviews ALL

While the hotel is quite nice, the service is not at the 5* level. We had several issues, especially with housecleaning/utilities: - paper tissues in the bathroom where not refilled for 3 days - for the whole stay (6 days) we had just 1 bottle of body shower gel, but 6 bottles of shampoo - one day a second large towel was missing and we had share one towel - we were unable to find a DnD label nor documentation how to enable it (likely electronic) - no documentation about the light switches, which are so confusing - staff from valet parking/ordering taxis sometimes stressed/unfriendly - the 23rd floor bar does not "earn" the name bar - it's more a nightclub and the music was so unbelievable loud, that we couldn't sleep until 2:30am in the morning on Thursday/Friday (our room was on the 21st floor) What we enjoyed: - dining/breakfast staff super friendly and helpful - the waffles and the omelettes during breakfast - hygiene and safety measurements throughout the hotel - the pillows and blankets

Everthing was more than expected

Customer review rating 5.0/5

Marie A. Families - 09/12/2021 Confirmed reviews ALL

Staff were very proffesional was more than our expectation

Dear Mr. A., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Excellent Choice, Reasonably Priced

Customer review rating 4.0/5

Ziki Business - 08/12/2021 Confirmed reviews ALL

I came to Dubai to attend the airshow, the Dubai Expo, a conference at a hotel on the Palm island, and some meetings downtown. The Grand Plaza was located right in the middle of it all. Service was good, as was the breakfast. The highlight was the spa treatment.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Amazing stay

Customer review rating 5.0/5

Khalil H. Business - 08/12/2021 Confirmed reviews ALL

I stayed in the hotel for 11 nights and I really enjoyed mot. The staff are very friendly, the room was very nice and the location is amazing. You can get anywhere in Dubai within 10 minutes. Will definitely stay here again. Thank you

Dear Mr. H., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Good Stay

Customer review rating 5.0/5

Dr.n. Z. Business - 08/12/2021 Confirmed reviews ALL

It was a good stay , excellent services and all departments you have are satisfing

Dear Mr. N., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Excellent Guest Services

Customer review rating 5.0/5

Pablo Families - 08/12/2021 Confirmed reviews ALL

Great hotel facilities. Excellent food. Perfect service.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like also to thank you for sharing with us your observations of the Covid precautions and regulations which were not being followed by some guests. I have shared your comments with the entire team in the hotel in order to always remind the guests about the restrictions in place. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Good stay

Customer review rating 4.0/5

Anonymous Business - 08/12/2021 Confirmed reviews ALL

I stay at the Moevenpick Grand Plaza during my business trips. Very convenient.

Dear Ms. Oshchepkova, We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do appreciate your constructive feedback about the breakfast, I have shared your comments with our Food and Beverage team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Good stay

Customer review rating 5.0/5

A. N. A. Business - 08/12/2021 Confirmed reviews ALL

It was a beautiful and new experience in addition to the good reception and excellent service

Dear Mr. N., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Nice place, clean and elegant, but in the middle of nowhere.

Customer review rating 2.5/5

M. Families - 08/12/2021 Confirmed reviews ALL

Very bad first contact during checking . Staff ember expressed concerns about my willingness and ability to pay and required full payment for entirety of stay. Very awkward way to treat a loyalty Diamond member. Happily, Manager on duty apologized the following day and did her best to make my stay more comfortable .

Dear Mr. M., Thank you for taking the time to share your feedback following your stay at the Grand Plaza Mövenpick Media City. We are delighted to learn that you liked the hotel and that you found it elegant and clean. And we do appreciate telling us about your experience upon check-in and I am sorry that it did not meet your expectations; please allow me to express my sincerest apologies and I am glad to learn that our Duty Manager managed to make your stay more comfortable. Looking forward to welcoming you back. Sincerely, Karim Shawky Director of Rooms

quiet

Customer review rating 4.5/5

Anonymous Business - 08/12/2021 Confirmed reviews ALL

confortable

Dear Mr. R., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

good stay

Customer review rating 4.5/5

Anonymous Business - 05/12/2021 Confirmed reviews ALL

business trip

Dear Mr. D., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Very convenient, on the highway and 10 minutes drive from the marina

Customer review rating 5.0/5

Yafit Friends - 05/12/2021 Confirmed reviews ALL

High level of service from the staff, very clean, tidy and spacious room High level of service from the staff, very clean, tidy and spacious room High level of service from the staff, very clean, tidy and spacious room

Dear Ms. David, We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Good stay

Customer review rating 5.0/5

Bilal K. Business - 04/12/2021 Confirmed reviews ALL

Good service and hospitality.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Great staff

Customer review rating 4.5/5

Jeff Business - 04/12/2021 Confirmed reviews ALL

Great staff, vey helpful and kind. Location could be better, i.e., with all the road around, you cannot just go out for a walk. I did went out for a few runs though. But the accommodation is great: room quiet and comfortable, nice view on 13th floor. The bar at the top is cool and the pool is also nice for relaxing.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Great service

Customer review rating 5.0/5

Anonymous Couples - 04/12/2021 Confirmed reviews ALL

Room was nice and clean, breakfast was delicious, and above all the service was amazing (front desk, concierge, dining, etc.)

Dear Mr. T., We very much appreciate your comments regarding your stay at the Grand Plaza Mövenpick Media City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to thank you for your feedback regarding the WIFI and to clarify that the WhatsApp calls are not active in UAE. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karim Shawky Director of Rooms

Very nice and helpful staff

TripAdvisor rating 5.0/5

jef_0404 Business - 22/11/2021 TripAdvisor review

Nothing bad to report. Nice hotel, quiet but with nice bar on top, swimming pool for relaxing. Staff is very helpful. Coming straight from the airport, they arranged to have my room ready earlier TV than planned. Metro is about 1.4km away. The area is not really designed for walking.

Dear Valued Guest, Thank you for taking the time to share your experience with us! I am pleased to know how much you enjoyed your recent stay with us and that you found our staff to be very helpful. Looking forward to welcoming you back soon. Best regards, Karim Shawky Director of Rooms

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