Mercure Dubai Barsha Heights Hotel Suites 4 stars

TripAdvisor rating 4.5/5 1,459 reviews

ALLSAFE approved hotel

Mercure Dubai Barsha Heights Hotel Suites
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+ 20 Services

Hotel extras

  • Mercure Dubai Barsha Heights launches brand new contemporary hotel suites on Sheikh Zayed Road

  • Conveniently located in the commercial hub of Internet City, Media City and Knowledge Village

  • Directly facing the Metro Station of Dubai Internet City.

  • All new 408 suites offers spacious living quarters, with ergonomically designed furnishings.

  • The hotel has 8 new meting rooms, all-day dining, café lounge, sports bar, and pool bar

Hotel location

Mercure Dubai Barsha Heights Hotel Suites

Sheikh Zayed Road
Dubai Barsha Heights Area
Po Box 500300
500300 dubai
united arab emirates

Fax: (+971)4/3818840

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 30km / 18.64 miles

  • By train

    DUBAI INTERNET CITY At 0.1km / 0.06 miles

GPS:25.101158, 55.173058

Hotel services

Check-in from - Check out up to

In summary
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 95

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Dubai Barsha Heights Hotel Suites

100% genuine reviews from our guests

Find out more

TripAdvisor Rating 4.5/5

1,459 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

My complaints :

TripAdvisor rating 2.0/5

yckim2021 Business - 14/11/2021 TripAdvisor review

1) there's no service at all at the coffeeshop for breakfast. I waited for more than 10 minutes to be attended and get a table. Nothing was on the table including cutlery. Table was not cleaned well. I have to do everything by myself, bringing coffee, cutlery, tissues, etc. 2) laundry was not delivered on time. I should have to call them to deliver and waited for a long time. Laundry request form was not refilled after it is used. 3) I have to extend the stay by one day and requested an extension but the checking counter staff said the rooms are fully booked. I met the duty manager to hear I have to leave the hotel. After my repeated request he agreed to extend my stay one more night with hotel's regular rate, which is almost two times more expensive than the corporate rate my company has with the hotel. I have to agree and pay extra. The duty nanager' attitude to me was so arrogant which I've never experienced in the last 43 years of my trip.

Dear yckim2021, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mohamed Salem Front Office Manager

Very bad! Terrible housekeeping!

TripAdvisor rating 1.0/5

Ani16039 Couples - 05/10/2021 TripAdvisor review

At the first nights, they didn't have a kingsize bed and balcony (although we paid extra for it!). We had to switch rooms 3 times!!! Then the housekeeping was terrible. There was dust and hairs everywhere. We said it time after time that they should clean properly. They didn't do it! The phone wasnt working correctly, the refrigerator smelled bad, the floor had spots and stains and there were not enough towels and soap! If we asked the reception, they would bring towels or soap in 30 minutes to our room. That is too long! The housekeeping should properly clean and vacuum and fill soap and put enough towels! Overall a very bad experience, the name is great but never again. Don't book here

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future since you are planning to extend your stay with us which's a pleasure. Sincerely, Mohamed Salem Front Office Manager

Frustrating and disappointing experience

TripAdvisor rating 1.0/5

janie_hr 03/10/2021 TripAdvisor review

Stayed for 6 nights Pros: 1. Metro is in front of the hotel. 2. Room is spacious and nice view Cons: 1. Breakfast was limited if you're non-vegetarian. This is disappointing, I decided to book this hotel because many reviews said breakfast was great. 2. Guest services and housekeeping need to improve. It was so hard to get something you requested. - There was no slippers in my room. I had to request it and they didn't provide after 2-3 hours until I called them again. They came a few hours later after my 2nd call. That was 4-6 hours to get my slippers!!! - Same experience when I requested a bottle of water. Took half day and 2 calls to get it. - Housekeeping didn't provide amenities e.g. cutton buds, shower cap during my stay. It was only my first day I got those amenities. 3. Wifi was very poor. I tested with speedtest.net, the speed was around 1-2 mbps during my entire stay. 4. Check in and check out process were terrible. The queue was so long. They had a priority counter but no one was there. This was not my expectation as an Accor Platinum member. 5. The most frustrating and disappointing thing is my Accor reward points haven't been posted to my account until now. Never have any issue with my reward points staying at other Accor hotels EXCEPT this one. I've emailed the hotel regarding my missing points, no one replies at all. It is obviously this hotel is reluctant to provide services and benefits to Accor members. 6. Same for my deposit, haven't received the refund although I have emailed them along with my missing points issues. All in all, this is the most disappointing experience from Accors hotel. I will never come back.

Dear Janie_hr, Thank you for taking the time to tell us about your experience at the Mercure Dubai Barsha Heights Hotel Apartments. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future since you are planning to extend your stay with us which's a pleasure. Sincerely, Mohamed Salem Front Office Manager

Everything is Perfect

TripAdvisor rating 5.0/5

748emel Business - 02/10/2021 TripAdvisor review

As always, everything is perfect and everyone is helping, the front desk team especially Mr.Mostafa and all the staff of the front desk making sure that everything is in order to make my stay comfortable,Mr. Okon and all the concierge team always make sure that anything needed to be sorted out Once again, all the staff and each member in the hotel is making sure to make the stay feel at home I am looking forward for my next visit Thanks for everyone in the hotel for making my stays always comfortable

Dear 748emel Thank you for your kind words. I am very proud of all of our staff members, who take it upon themselves day in and day out, to provide that quality customer service that our guests Deserve and expect. I appreciate that you would take the time to let other travelers know that We are determined continue to provide the type of service that you have noted Our commitment is to provide a quality experience to every guest, every time. Best regards, Reham Mohamed Duty Manager

good

TripAdvisor rating 3.0/5

abedrabom Business - 12/12/2017 TripAdvisor review

good and nice hotel, very close to emirate mall and shopping mall, price not acceptable , tax for emirate maybe the reason, i will book again next year for me and my friends , i already inform my friends about the hotel

Dear Abedrabom We would like to thank you for taking the time to share your feedback on TripAdvisor following your recent stay with us. We are delighted to learn that you had a truly enjoyable experience and our products and services were to your expectations. Your words of praise have been shared with our team, as we are constantly seeking out all possible ways to maintain and continually improve on how to deliver optimum satisfaction. It has been a real pleasure to look after you and we most certainly look forward to welcoming you back soon. Sincerely, Paras Bhasin Asst. Front Office Manager

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