TripAdvisor rating 4.5/5 1,459 reviews
ALLSAFE approved hotel
Mercure Dubai Barsha Heights launches brand new contemporary hotel suites on Sheikh Zayed Road
Conveniently located in the commercial hub of Internet City, Media City and Knowledge Village
Directly facing the Metro Station of Dubai Internet City.
All new 408 suites offers spacious living quarters, with ergonomically designed furnishings.
The hotel has 8 new meting rooms, all-day dining, café lounge, sports bar, and pool bar
Sheikh Zayed Road
Dubai Barsha Heights Area
Po Box 500300
united arab emirates
Check-in from 14h00
Check out up to 12h00
Check-in from - Check out up to
Enjoy a delightful meal at Day&Night, ideal for luncheons or quality time with family and friends. Relax indoors or step out onto the outdoor terrace for an al fresco experience and savor international flavors for breakfast, lunch or dinner.
Feel at home within our contemporary Greek-inspired setting. Explore the flavours of authentic Greek cuisine steeped in tradition. Experience the hospitality of Greece through our dining experience. Nostos is home to social dining
Number of meeting rooms: 8
Maximum size: 95 m²
Maximum capacity: 120 people
Maximum banquet capacity: 50 people
100% genuine reviews from our guestsFind out more
My complaints :
yckim2021 Business - 14/11/2021 TripAdvisor review
1) there's no service at all at the coffeeshop for breakfast. I waited for more than 10 minutes to be attended and get a table. Nothing was on the table including cutlery. Table was not cleaned well. I have to do everything by myself, bringing coffee, cutlery, tissues, etc. 2) laundry was not delivered on time. I should have to call them to deliver and waited for a long time. Laundry request form was not refilled after it is used. 3) I have to extend the stay by one day and requested an extension but the checking counter staff said the rooms are fully booked. I met the duty manager to hear I have to leave the hotel. After my repeated request he agreed to extend my stay one more night with hotel's regular rate, which is almost two times more expensive than the corporate rate my company has with the hotel. I have to agree and pay extra. The duty nanager' attitude to me was so arrogant which I've never experienced in the last 43 years of my trip.
Very bad! Terrible housekeeping!
Ani16039 Couples - 05/10/2021 TripAdvisor review
At the first nights, they didn't have a kingsize bed and balcony (although we paid extra for it!). We had to switch rooms 3 times!!! Then the housekeeping was terrible. There was dust and hairs everywhere. We said it time after time that they should clean properly. They didn't do it! The phone wasnt working correctly, the refrigerator smelled bad, the floor had spots and stains and there were not enough towels and soap! If we asked the reception, they would bring towels or soap in 30 minutes to our room. That is too long! The housekeeping should properly clean and vacuum and fill soap and put enough towels! Overall a very bad experience, the name is great but never again. Don't book here
Frustrating and disappointing experience
janie_hr 03/10/2021 TripAdvisor review
Stayed for 6 nights Pros: 1. Metro is in front of the hotel. 2. Room is spacious and nice view Cons: 1. Breakfast was limited if you're non-vegetarian. This is disappointing, I decided to book this hotel because many reviews said breakfast was great. 2. Guest services and housekeeping need to improve. It was so hard to get something you requested. - There was no slippers in my room. I had to request it and they didn't provide after 2-3 hours until I called them again. They came a few hours later after my 2nd call. That was 4-6 hours to get my slippers!!! - Same experience when I requested a bottle of water. Took half day and 2 calls to get it. - Housekeeping didn't provide amenities e.g. cutton buds, shower cap during my stay. It was only my first day I got those amenities. 3. Wifi was very poor. I tested with speedtest.net, the speed was around 1-2 mbps during my entire stay. 4. Check in and check out process were terrible. The queue was so long. They had a priority counter but no one was there. This was not my expectation as an Accor Platinum member. 5. The most frustrating and disappointing thing is my Accor reward points haven't been posted to my account until now. Never have any issue with my reward points staying at other Accor hotels EXCEPT this one. I've emailed the hotel regarding my missing points, no one replies at all. It is obviously this hotel is reluctant to provide services and benefits to Accor members. 6. Same for my deposit, haven't received the refund although I have emailed them along with my missing points issues. All in all, this is the most disappointing experience from Accors hotel. I will never come back.
Everything is Perfect
748emel Business - 02/10/2021 TripAdvisor review
As always, everything is perfect and everyone is helping, the front desk team especially Mr.Mostafa and all the staff of the front desk making sure that everything is in order to make my stay comfortable,Mr. Okon and all the concierge team always make sure that anything needed to be sorted out Once again, all the staff and each member in the hotel is making sure to make the stay feel at home I am looking forward for my next visit Thanks for everyone in the hotel for making my stays always comfortable
abedrabom Business - 12/12/2017 TripAdvisor review
good and nice hotel, very close to emirate mall and shopping mall, price not acceptable , tax for emirate maybe the reason, i will book again next year for me and my friends , i already inform my friends about the hotel
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