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Fairmont The Palm 5 stars

Customer review rating 4.6/5 8,327 reviews

ALLSAFE approved hotel

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Fairmont The Palm
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+ 24 Services

Hotel extras

  • Access to 8 heated swimming pools and a beautiful private beach

  • A collection of 12 restaurants serving cuisines from all over the world

  • Fairmont Falcons Kids Club for all children aged 18 months to 16 years old

  • Minutes away from Nakheel Mall and The View obvervatory

  • Minutes away from Aquaventure water park and The Pointe

Hotel location

Fairmont The Palm

Palm Jumeirah
72413 dubai
united arab emirates

Tel: +97144573388

Fax: (+971)44573399

Check-in from 15h00

Check out up to 12h00

  • INTERNET CITY :  Red & Green Internet City

  • By plane

    ABU DHABI INTERNATIONAL AIRPORT At 105km / 65.24 miles

  • By plane

    AL MAKTOUM INTERNATIONAL AIRPORT At 39km / 24.23 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 35km / 21.75 miles

GPS :25.1101522, 55.1388451

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 11 Restaurants
  • No Bar
  • Breakfast
    • Children Additional charge
    • Buffet
    • Breakfast à la carte
    • Room service
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Self service business center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 391 rooms
    • No room for people with reduced mobility
    • No family room
    • No connecting room
    • No non-smoking room
    • 12 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Pressing Additional charge
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • High Speed WiFi Additional charge
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Desk equipment available
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Complimentary Valet Parking
    • On site
    • Private
    • TESLA recharging units
    • Valet parking
Well-being
  • Adult Pool
    • Outside
    • On site
  • Kids Pool
    • Outside
    • On site
  • Family Pool
    • Outside
    • On site
  • Health Club Additional charge
    • On site
    • Sauna room
Boutiques/shopping
  • Clothing store
Family
  • Services for children
    • Board games available
    • Childrens Club for 0 to 3 years
    • Childrens Club for 3 to 6 years
    • Childrens library
    • Video game area
    • Outdoor playground for children
    • Childrens Club for 4 to 6 years
    • Play area
    • Childrens Club for 6 to 12 years

Our accommodation(s)

Opulent furnishings in rich metallic shades, a private balcony and a magnificent marble bathroom. These are the luxuries you can expect from each of the 391 rooms and suites at our 5-star Palm Jumeirah Dubai hotel. Ask about connecting rooms for families.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 749

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 400 people

Find out more

Our guest reviews for
Fairmont The Palm

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

8,327 reviews

TripAdvisor Rating 4.5/5

8,334 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Service

Customer review rating 3.0/5

A Families - 11/10/2021 Confirmed reviews ALL

The location was very good. The hotel seems very dated, the rooms not very clean and very uncomfortable beds. The AC was not working and took two days to get fixed. The hotel has great potential but needs some updating to keep up with the time.

Disappointing

Customer review rating 1.0/5

Anonymous Couples - 11/10/2021 Confirmed reviews ALL

It was very disappointing, one of the worst fairmont hotels around the world. Bad cleaning service, never clean the room before 4 5 pm even if we ask. Not a smart room, Poor lighting Old furniture I stayed at with gold lounge access- breakfast there is very limited and unsatisfying. Concierge was not helpful

Beautiful Experience

Customer review rating 4.5/5

Stuart Couples - 11/10/2021 Confirmed reviews ALL

Delightful experience, gorgeous food. Staff at the hotel friendly & welcoming. Really enjoyed my time at the Fairmont.

Dear Stuart David B., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: Trip Advisor https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Great experience

Customer review rating 4.5/5

Md Families - 10/10/2021 Confirmed reviews ALL

Very friendly and professional staff throughout. Was very accommodating and quick in helping out at every point.

Dear Morteza D., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Wonderful Stay and amazing pleasant staff!

Customer review rating 5.0/5

Dr.g. M. B. Families - 10/10/2021 Confirmed reviews ALL

At the moment of my arrival, the check in was smooth, easy, and the front desk was nothing but wonderful. He helped us upgrade our room and took care of the our luggage as we sat in the outdoor lounge enjoying a cool beverage. The staff made sure out room was neatly cleaned and sanitized. The bedroom and the balcony were so spacious and the view over the beach was breathtaking. I wanted nothing but relaxation and peace and quite which I had in this this hotel. The halfboard experience was amazing! The options were many and the restaurants were delicious. The portions were big and the waiters were always smiling and very welcoming. Our experience from day one till our last day was so memorable. I would definitely recommend this hotel to everyone who wants a luxurious, calming, spacious hotel with great service and delicious food options. It was an experience I will definitely repeat. It was my first time and definitely won’t be my last. Special thanks to Mr. Anub for his help in everything. Hope to visit you very soon. Thank you so much Fairmont team!

Dear B. G., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: Trip Advisor https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Very relaxing and comfortable

Customer review rating 4.0/5

Dina A. Couples - 09/10/2021 Confirmed reviews ALL

The package was very tempting and the hospitality was very nice from when we came in until we left

Dear Dina A., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Overall good family vacation

Customer review rating 4.0/5

Gil Families - 09/10/2021 Confirmed reviews ALL

Pleasant staff. Spacious and clean room and facilities. Nice private beach and swimming pools. Excellent concierge support. The room keys and elevators were a bit frustrating (keys kept getting reset - apparently due to cell phone proximity). Breakfast offering and service was very good.

Dear Gilead Z., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Excellent customer service

Customer review rating 5.0/5

Anonymous Friends - 08/10/2021 Confirmed reviews ALL

Excellent customer service from reception, general staff, room keeping etc.

Dear Elaine L., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: Trip Advisor https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Good value hotel

Customer review rating 4.0/5

Anonymous Couples - 08/10/2021 Confirmed reviews ALL

Stayed here a few times much better than the last time as the work was still being worked on at the esplanade , but on a few occasions this time we thought they were short staffed ??

Dear Tom B., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

ok

Customer review rating 3.0/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

service was generally very slow. it took several calls and sometimes hours to address minor things!

Dear Massad B., Thank you for taking the time to tell us about your experience at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Extraordinary Hotel

Customer review rating 4.5/5

Mohammad O. Business - 07/10/2021 Confirmed reviews ALL

Everything at the hotel was excellent. Staff members were very helpful and friendly! I just want to say thanks to Ms. May Cho at Mashrabeyah Lounge for her professionalism and helpfulness! She is so helpful & honorable! She is just amazing! Please pass my greetings to her! Thanks!

Dear Mohammad O., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Disappointing

Customer review rating 1.0/5

Imad Friends - 07/10/2021 Confirmed reviews ALL

Hotel is not up to the fairmont standard

Dear Imad L., Thank you for taking the time to tell us about your experience at the Fairmont The Palm. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Fantastic stay

Customer review rating 4.5/5

Anonymous Families - 07/10/2021 Confirmed reviews ALL

A wonderful family week away

Dear Matthew Robin U., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Enjoyable experiance

Customer review rating 3.5/5

Raymond F. L. Business - 07/10/2021 Confirmed reviews ALL

Very good, would recommend

Dear Raymond Francis L., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Excellent stay and good location

Customer review rating 5.0/5

Claire Friends - 07/10/2021 Confirmed reviews ALL

The hotel was very clean and the location was excellent. The facilities were very good. The staff were very helpful and the breakfast was amazing with lots of choice for all.

Dear Claire M., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. If time permits, we would really appreciate your comments and rating of our hotel and services on Trip Advisor or a travel review site of your choice through the below link: Trip Advisor https://www.tripadvisor.ca/UserReviewEdit-g295424-d37…-a_placetype.10023-ehttp:__2F____2F__www__2E__tripadvisor__2E__ca__2F__Hotel__5F__Review__2D__g295424__2D__d37…__2D__Reviews__2D__or10__2D__Fairmont__5F__The__5F__Palm__2D__Dubai__5F__Emirate__5F__of__5F__Dubai__2E__html-Fairmont_The_Palm-Dubai_Emirate_of_Dubai.html Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Lovely stay - great location

Customer review rating 4.0/5

A. B. Families - 06/10/2021 Confirmed reviews ALL

Second stay their. All good except the gym staff - more precisely Francis and Richard. Their attitude could use a makeover.

Dear Bilal A., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Very nice hotel and lovely staff excellent

Customer review rating 5.0/5

Jimmy M. Solo - 04/10/2021 Confirmed reviews ALL

Very nice throughout my stay very helpful staff excellent hotel will definitely be returning

Dear Jimmy m., Greetings from Fairmont The Palm, and we hope you had a safe and pleasant journey home. First may we thank you for selecting Fairmont The Palm as your chosen holiday destination, and for taking the time to fill in the online survey about your recent stay. It is only through guest feedback we are able to improve on our services, and the complimentary feedback you have provided has been shared with the senior leaders of the hotel, and has been cascaded to the relevant teams and colleagues. Your feedback is invaluable and we appreciate the time you have taken to write this, and it will definitely act as further encouragement to our teams to deliver on our service promise with a smile. We hope to welcome you back in the near future and extend our warm hospitality to you again. Should I be of any assistance in the future, please do not hesitate to contact me personally. Warm regards,

Eastern in Dubai

TripAdvisor rating 3.0/5

KlausL358 Family - 14/04/2021 TripAdvisor review

The hotel and the location is very nice. A lot to do in the surrounding as well. We were picking the hotel especially because it's part of the Accor Group to make use of the member benefits. Unfortunatly besides a room upgrade I didn't turned out to be the case.The hotel has a passion for queueing. We had to wait every moring 15-20min for a breakfast table outside. Queue for a wrist band to receive towel every day. Like in low end hotel the guest were reserving deck chairs at the pool as well. Some of the service employees had quite an attitute. Not sure if they understood the concept of customer centric. Not want to forget a couple of nice experience on the child care the pool / restaurent treatment as well. All in all we would not book this hotel again.

Dear KlausL358, Thank you for taking the time to share your impressions following your recent stay at Fairmont The Palm! Needless to say that we were disheartened to learn that your experience was not exactly what you would have preferred. If only we knew about your disappointment during your stay, we would have done the necessary to regain your trust and make sure that you are leaving the property with only good impressions. As we take all reviews into consideration, we would like to receive more details from you. This is clearly not the experience we strive to offer our guests and your feedback will be very valuable to assist us in improving our service. I would be grateful if you can contact us at Palm.GuestRelations@Fairmont.com. We do hope that you will still give us the opportunity to be of service to you so that we are able to correct the negative impression and turn around your experience. Sincerely, Klaus Assmann General Manager Fairmont The Palm

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