Fairmont The Palm

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Fairmont The Palm 5 stars

Customer review rating (ALL Rating) 4.4/5 2,304 reviews

ALLSAFE approved hotel

Fairmont The Palm
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Description

Hotel extras

  • Access to 8 heated swimming pools and a beautiful private beach

  • A collection of 12 restaurants serving cuisines from all over the world

  • Fairmont Falcons Kids Club for all children aged 18 months to 16 years old

  • Minutes away from Nakheel Mall and The View obvervatory

  • Minutes away from Aquaventure water park and The Pointe

Our accommodation(s)

Opulent furnishings in rich metallic shades, a private balcony and a magnificent marble bathroom. These are the luxuries you can expect from each of the 391 rooms and suites at our 5-star Palm Jumeirah Dubai hotel. Ask about connecting rooms for families.

Hotel location

Fairmont The Palm

Palm Jumeirah
72413 DUBAI
United Arab Emirates

Fax: +971 4 457 3399

  • INTERNET CITY:  Red & Green Internet City

  • By plane

    ABU DHABI INTERNATIONAL AIRPORT At 105km / 65.24 miles

  • By plane

    AL MAKTOUM INTERNATIONAL AIRPORT At 39km / 24.23 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 35km / 21.75 miles

GPS:25.1101522, 55.1388451

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews for
Fairmont The Palm

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,304 reviews

TripAdvisor Rating  4.5/5  9,329 reviews

Certificate of excellence 2022

Lovely stay

Customer review rating 4.5/5

T L. Families - Confirmed reviews ALL

Top quality service

Good Honeymoon Holiday

Customer review rating 4.0/5

Thomas C. Couples - Confirmed reviews ALL

Very good and welcoming stay at the Fairmont The Palm in Dubai. Location and transport services was amazing and the people associated with that were very helpful . All restaurant staff extremely polite and considerate. Only improvement comment would be in the "Flow Kitchen evening dinner" we would recommend putting some sort of "chilli / spicy Scale" to dishes so children and people who do not like Spicy food know to avoid them

Well located, fair

Customer review rating 3.0/5

Tariq A. Families - Confirmed reviews ALL

Accepted

An amazing stay

Customer review rating 5.0/5

Layne H. Friends - Confirmed reviews ALL

I found the hotel to be very clean and maintained to a high standard. There was great restaurants choice with a varied menu in each. The pool and beach area was brilliant too. The staff throughout the hotel were friendly and helpful.

Well located

Customer review rating 5.0/5

Heather B. Friends - Confirmed reviews ALL

Has a great time during my stay, food was impeccable, cleanliness was spot on. Only down side was the house keeping was too early. They woke us up a good few times during our stay. Other than that amazing!!

Excellent

Customer review rating 5.0/5

Rebecca N. Friends - Confirmed reviews ALL

The staff are so very friendly, the restaurants are good and we loved the whole experience

Amazing service

Customer review rating 4.5/5

Laurence A. Couples - Confirmed reviews ALL

We were extremely impressed with our stay at the Fairmont Hotel. The level of service was impeccable from the moment we got there and this is the main reason I intend to continue using the Fairmont wherever I can when travelling. The staff went above and beyond to ensure we were comfortable during our stay. The resort itself was amazing and well presented, however the only downside was the vast amount of construction happening on the beach. I was a little disappointed with it when I got there at first, however turns out it didn't bother us too much.

Amazing staff

Customer review rating 5.0/5

Sherif Z. Friends - Confirmed reviews ALL

I always enjoy my stay at fairmont the palm. What’s makes it outstanding is your staff..I wanted to send a special thanks to Mr. Ahmed, Mr. Omar and Miss jennlyn (if I’m not mistaken) for their wonderful cooperation and service..they are one of the reasons why I will always come back.

Nice, standard Fairmont

Customer review rating 3.5/5

Stu H. Friends - Confirmed reviews ALL

Hotel was great overall. Food throughout was excellent as was the service also, top marks. Two negatives, on arrival the room was 23*c and having come from a week in The Maldives and very sunburnt, the room was far too hot. Despite asking reception the came back saying the engineers could not reduce the temp setting below 20*, the room never got below 22.5* and this was a first for me being unable to chose my own room setting - this 100% will mean I never use Fairmont Hotels again. The beach area is poor, it’s like trying to relax in a construction site, with the JCB working one side, hammering and banging from the other. So many great places to stay in Dubai, sadly we won’t return to Fairmont the Palm.

Good stay

Customer review rating 4.0/5

Jenni Couples - Confirmed reviews ALL

We stayed 5 nights for our anniversary trip and enjoyed our stay. We chose the gold upgrade which saved us a lot of time on queues for food and it was nice to have 2 hours for free drinks with lovely views.

Very pleasant stay

Customer review rating 5.0/5

Karna F. Families - Confirmed reviews ALL

Very god service, Nice People, very clean

Good stay.

Customer review rating 4.0/5

Stephen B. Families - Confirmed reviews ALL

Limited offering for lunch on the half board basis, bar pool food very nice but very expensive. On three days on returning to our bedroom we found the room hadn’t been serviced, we had to go and look for the housekeeping team. However aware that hospitality industry is still very much in recovery mode. This issue didn’t spoil the holiday.

Good

Customer review rating 4.5/5

Nice, C. A. G. H. T. R. Couples - Confirmed reviews ALL

Great experience and the place is calm and beautiful

Amazing break

Customer review rating 5.0/5

Amanda R. Friends - Confirmed reviews ALL

Amazing hotel, lovely food, luxurious accommodation.

Hotel was beautiful, clean, had everything that you could have wanted

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

A great stay with friendly and welcoming staff.

Amazing hotel & amazing staff

Customer review rating 5.0/5

Richard H. Families - Confirmed reviews ALL

The staff at this hotel just are amazing, service and quality is just great, rooms are fantastic and the location is perfect

Well Location and Good Stay definetly!!! We Are enjojed very much!!!

Customer review rating 5.0/5

Nebojsa Families - Confirmed reviews ALL

We have excellent time spent in your hotel. Was be amazing!!! Everyone had great vacation even I and my family. Pools, beach are perfect!!! All recommendations to everyone!!!!

Eastern in Dubai

TripAdvisor rating 3.0/5

KlausL358 Families - TripAdvisor review

The hotel and the location is very nice. A lot to do in the surrounding as well. We were picking the hotel especially because it's part of the Accor Group to make use of the member benefits. Unfortunatly besides a room upgrade I didn't turned out to be the case.The hotel has a passion for queueing. We had to wait every moring 15-20min for a breakfast table outside. Queue for a wrist band to receive towel every day. Like in low end hotel the guest were reserving deck chairs at the pool as well. Some of the service employees had quite an attitute. Not sure if they understood the concept of customer centric. Not want to forget a couple of nice experience on the child care the pool / restaurent treatment as well. All in all we would not book this hotel again.

Dear KlausL358, Thank you for taking the time to share your impressions following your recent stay at Fairmont The Palm! Needless to say that we were disheartened to learn that your experience was not exactly what you would have preferred. If only we knew about your disappointment during your stay, we would have done the necessary to regain your trust and make sure that you are leaving the property with only good impressions. As we take all reviews into consideration, we would like to receive more details from you. This is clearly not the experience we strive to offer our guests and your feedback will be very valuable to assist us in improving our service. I would be grateful if you can contact us at Palm.GuestRelations@Fairmont.com. We do hope that you will still give us the opportunity to be of service to you so that we are able to correct the negative impression and turn around your experience. Sincerely, Klaus Assmann General Manager Fairmont The Palm

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