Fairmont The Palm 5 stars

Customer review rating (ALL Rating) 4.6/5 4,514 reviews

Fairmont The Palm - Image 1
Fairmont The Palm - Image 2
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Palm Jumeirah, 72413 DUBAI, United Arab Emirates

Description

Hotel extras

  • Access to 8 heated swimming pools and a beautiful private beach

  • A collection of 12 restaurants serving cuisines from all over the world

  • Fairmont Falcons Kids Club for all children aged 18 months to 16 years old

  • Minutes away from Nakheel Mall and The View obvervatory

  • Minutes away from Aquaventure water park and The Pointe

Our accommodation(s)

Hotel location

Fairmont The Palm

Palm Jumeirah
72413 DUBAI
United Arab Emirates

GPS:25.1101522, 55.1388451

Telephone
Fax +971 4 457 3399

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,514 reviews

TripAdvisor Rating  4.6/5  13,789 reviews

Certificate of excellence 2025

Festive Afternoon Tea

TripAdvisor rating 5.0/5

Shannon M Friends getaway - TripAdvisor review

The festive afternoon was wonderful, with lots of delicious food. One of our group is dairy-free and the team went above and beyond to accommodate her, which was really appreciated. Our server, Prajwal, was excellent, we honestly couldn’t have asked for better service.

Seagull Bistro

TripAdvisor rating 4.0/5

1Sophea Families - TripAdvisor review

Great service from Henna. The food and drink was excellent and quick. The atmosphere was lovely and calm.

Sophisticated Elegance with Arabian Style Hotel offering a perfect stay.

TripAdvisor rating 5.0/5

Glennster75 TripAdvisor review

We have just spent 12 wonderful nights at the Fairmont The Palm hotel and already planning to return at least once if not twice next year. We stayed in Room 904 Double queen gold room with a partial sea view and pool view. This was excellent as the gold lounge was also on this floor meaning breakfast and cocktails were just a short walk away. There was a sophisticated elegance with an Arabian feel about the hotel. The service was attentive but respectful across the entire hotel things just got done behind the scenes without any fuss and requests were noted and acted upon. The location of the hotel was perfect, we had stayed at west beach before in a neighbouring property and knew that the Fairmont was on the beach and had good access to the Marina, JBR, emirates mall and downtown. There is also a mall only 5 minutes walk away with a Boots, M&S food and Waitrose for any extra essentials plus a cinema showing all the latest releases of English films. The staff in the gold lounge Myint, Roju, Ashis, Ahjay, Gilbet, Jai Cee. Amzad, and Chef Krolin went above and beyond to look after me and my mum. Always greeted warmly and made to feel like more than guests more like part of the family, Coffee was brought to the table and the selection of eggs were cooked perfectly for breakfast, afternoon tea was informal but always inviting and Cocktail hour and canapes was delightful, all the staff remembered our drinks order and we were never left waiting for a top up. Myint was brilliant in communicating with me before my stay trying to workout which room to choose. Myint and Roju did not hesitate to book our Dinner reservations and always checked in with us to make sure everything was ok with the dinner the night before and get feedback, Also to our surprise on our last night (we had an early morning departure so would not make breakfast) the team asked for a group photo and presented us with a lovely leaving gift, this team really does go above and beyond everyday with every detail. I really didn't want to leave. This hotel was exceptional. Lokesh looked after our room and nothing was too much trouble, towels were ample and replenished as needed, a welcome fruit bowl was provided on arrival and we requested turndown service and this was completed for our return each evening, The bed was so comfortable and not too firm but supported a restful nights sleep. The room had really good soundproofing we never heard any other guests or staff. The room along with the rest of the hotel was spotless and the room staff were attentive and always greeted you with a warm hello when encountering you during the day in the corridor which was always appreciated. Andrew and the adult pool team staff were attentive and we had individual call buttons at each sunbed to call for service, the team also remembered our order my mums Ashley's favourite and my chocolate milkshake with a cheeky shot of Bacardi, towels could be replenished at any time of the day and there was no towel limit per person, this was also replicated at the beach club which we visited twice but was a little too lively for us so we stayed poolside which had a lovely ambience and wasn't too loud from other neighbouring establishment's. The pool also had handrails installed and shallow steps which was ideal for mum as she suffers with vertigo and needs something to steady her when entering the water, the water temperature was perfect and I don't normally enter a hotel pool as find them too cold, I think I spent half the day in the pool :) I also loved the Macau that was close to the lifts and said hello to him most days and Ahmed was more than happy to do high five, kiss, give snacks and let me hold him, Thank you for accommodating me. (Sorry I don't remember Mr Parrots name) The only improvement I can give feedback on was the taxi assistance at 4pm on the 5th Dec the gentleman at the stand seemed to be argumentative and I felt it embarrassed me as a guest - We were informed we could not get a local taxi just a hotel taxi (comfort and more expensive) and I ended up booking through Careem. This was a first for me staying in a 5* hotel in Dubai as normally they radio to the road and someone waves a passing taxi in. Additionally, I had prebooked a Lexus for 10 hrs to take us to the Abu Dhabi GP on the 7th through main reception concierge the car was not available and the same taxi assistance gentleman was being argumentative with the concierge (please note this was not the concierge who was exceptional and helpful) when I asked the taxi assistance what the issue was I was again left feeling awkward and embarrassed and not of the standard I would expect from the Fairmont with its sophisticated and attentive service everywhere else. As a replacement we were offered a Citroen people carrier for 6 people for the 2 of us and mum struggled to get in and out of the vehicle as she struggles with high steps, we could not refuse this as we had tickets and needed to transport, Although this had happened the chauffeur was lovely and made us feel at home and i was sure to let him know this was not his error but a hotel misunderstanding on not honouring the car we had booked. People have reported noise in the hotel, we were disturbed one night (it was Saturday and this is a lively area of the palm which we knew about before booking) from the open air nightclub. Myint in the gold lounge apologised and explained the hotel was aware and had reported this level to the community standards for the area, it didn't happen again and it didn't impact or spoil our stay at all. We thought the value of the hotel was good value as our room included the gold lounge package. Apologies to any staff I have forgot to mention you are all an asset to the Fairmont brand.

Great stay

TripAdvisor rating 4.0/5

hd868 Families - TripAdvisor review

Second time staying at the hotel. It was a great stay, staff were amazing especially Rashmita. Very helpful throughout the stay. Just think the rooms can be a bit more updated. little Miss India brilliant restaurant. Overall, very happy.

Dear H Dhami, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated our staff, particularly Rashmita, and enjoyed dining at Little Miss India. Your comments about room updates are noted as we continually strive to enhance our guest experience, and we hope to have another opportunity to welcome you back in the future. Kind Regards, Ugur Talayhan General Manager

Amazing food at Flevo !

TripAdvisor rating 5.0/5

Souq E TripAdvisor review

Thank you Owrango for the amazing special service ! Fantastic food and service, lived the meats all premimum cuts and cooked to perfection

Dear Souq E, Thank you for your kind words regarding your experience at Frevo. We are delighted to hear that you enjoyed the premium cuts and exceptional service provided by Owrango. Your feedback is sincerely appreciated, and we look forward to welcoming you back for another memorable dining experience. Kind Regards, Ugur Talayhan General Manager

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Other web-users rate our hotel

  • 1,640 reviews 9.2/10 Location
  • 2,186 reviews 8.2/10 Room
  • 4,422 reviews 9/10 Service
  • 28 reviews 4.4/10 WiFi
  • 856 reviews 7.7/10 Cleanliness
  • 669 reviews 7.9/10 Beach
  • 609 reviews 8.1/10 Breakfast
  • 449 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.