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Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating 4.4/5 7,347 reviews

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Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
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+ 18 Services

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • DUBAI INTERNATIONAL AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Boat excursions
  • Ski hire facilities (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268 dubai
united arab emirates

Tel: +97145671100

Fax: (+971)4/5671100

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Our accommodation(s)

Our restaurants and bars

MANZONI ITALIAN

An intimate Italian specialty restaurant featuring a show kitchen, wood fired oven and decorative fireplaces is helmed by an Italian Chef.

AHLAN CAFÉ

Type of cuisine: Cafe

Set in the grand contemporary Hotel lobby, the high ceiling and the water feature add drama to Ahlan. Open any time of day and till late night it offers a fine selection of teas, coffees and home-made pastries.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

SEASONS

Type of cuisine: International

The cuisine is from around the world using only the finest and freshest ingredients. Open for breakfast, lunch & dinner, serving a-la-carte and buffet with live cooking stations. Lavish brunches on weekends and Theme Nights on selected evenings.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

LA VUE

La Vue has the sparkling Jumeirah Lakes Towers in its backdrop, and is an ideal outdoor venue to unwind with friends and watch the sunset. Treat yourself to the light food delicacies, extensive range of beverages and the many Shisha flavors.

POOL BAR

With a roof-top setting, the pool bar on the 35th floor is where you can enjoy the Dubai sunshine whilst sipping any of the thirst quench beverages. It is a quiet and peaceful venue where you can relax, spend a lazy day and crave on healthy meals.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 112 m²

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,347 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,598 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Great stay for almost 2 months

Customer review rating 4.5/5

Helena Business - 27/07/2021 Confirmed reviews ALL

Stayed here temporarily while waiting for visa and then house search. Great facilities and room. Felt safe and comfortable

Dear Helena, Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Rukshan Dahigamuwa Duty Manager

Friendly staff, excellent service

Customer review rating 5.0/5

Kevin Couples - 26/07/2021 Confirmed reviews ALL

Stayed for 1 week at the hotel, everything was perfect!

Dear Kevin, Thank you very much for taking the time to share your experience with us. We are thrilled to learn that you felt welcome in the hotel and especially that you were happy with the service that was provided during your stay, this was shared with everyone in the team. We look forward to welcoming you back for your next stay with us. Feel free to contact me any time, if there is anything we can assist you with. Sincerely, Rukshan Dahigamuwa Duty Manager

Good stay

Customer review rating 4.5/5

Samir A. H. Families - 26/07/2021 Confirmed reviews ALL

Very nice

Dear SamIr, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rukshan Dahigamuwa Duty Manager

it was good. extremely helpful staff

Customer review rating 4.5/5

Amir K. Business - 26/07/2021 Confirmed reviews ALL

it was memorable

Dear Amir, I am delighted to read your review and thank you for taking the time to write your feedback regarding your recent stay at the hotel. It’s great to know to you loved the view as well as the location. I will certainly share your words with all our team and we really hope and look forward to welcoming you back once again at Pullman Jumeirah Lakes Towers Dubai. Warmest regards, Rukshan Dahigamuwa Duty Manager

Good stay

Customer review rating 4.5/5

Sherlita Families - 25/07/2021 Confirmed reviews ALL

Was extremely satisfied with our stay. I like the clean spacious living room, kitchen and rooms. I love the all-white clean and fresh linens in each rooms. Was happy that the concierge gave us our requested Marina View room. The food was good. Definitely happy with our stay.

Dear Sherlita, Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our Hotel, complementing our facilities, food & beverage and polite services. We are absolutely thrilled to hear that overall, you had a wonderful stay with us. We look forward to welcome you back once again. Sincerely, Rukshan Dahigamuwa Duty Manager

We had a great time there! All staff is so polite and always willing to help you. The location is also super!

Customer review rating 5.0/5

Anonymous Friends - 25/07/2021 Confirmed reviews ALL

I recommend you to stay here and enjoy your tikw in this marvelous city!

Dear Sanda, I am glad that you had a wonderful time with us and you enjoyed everything! Our location is indeed ideal the connection to the Metro also makes it very convenient for our guests, as well for the shopping malls as the rest of the city. We are also delighted to read that you enjoyed all our facilities that we have on offer at the hotel. We believe that our service is what sets us apart from our competitors and reading your great comments just enforces our belief. I am very happy to read that you would recommend out hotel, and look forward to your next stay. The kind words are passed over to the team, and we look forward to welcoming you back once again in the near future. Sincerely, Rukshan Dahigamuwa Duty Manager

Good stay and good food

Customer review rating 4.0/5

Saheer P. Families - 24/07/2021 Confirmed reviews ALL

Mr.Alfahed ( front desk)is a real hotelier and know how to treat guests and F&B team also great in customer service.Mr.Ben made a really wonderful Shisha also. Definitely will visit Pullman JLT shortly, Many thanks team Saheer P. 05…

Dear Saheer, Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Rukshan Dahigamuwa Duty Manager

Nice stay-cation!

Customer review rating 4.5/5

Ram S. Families - 24/07/2021 Confirmed reviews ALL

It was overall a very good staycation experience. From the room with a good view that we really love and was expecting, the amenities and the good dining experience for our breakfast and dinner. The only thing we got a little upset was to receive a call within an hour before our check in that our room is not available; and that we'll have rooms from different floor levels. It's something we don't like to have this kind of notice when we booked for executive suite with 2- bedroom as we have a kid with us also and we are family. It's no way we'll be in separate floors for that matter. But they called me back to inform that room is ready. It's just that this kind of notice should not be happening as it's stressed us as we have everything confirmed and planned.

Dear Ramima, Thank you for taking the time to tell us about your experience at the Pullman Dubai JLT. I am sorry for the experience you encountered; please allow me to express my sincerest apologies, on the other hand is good to hear you enjoyed your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rukshan Dahigamuwa Duty Manager

Good Hotel with Exceptional Staff

Customer review rating 4.0/5

A. T. Families - 23/07/2021 Confirmed reviews ALL

It was a good stay in JLT. The Hotel staff were exceptional right from checking in, room service, swift responses from Housekeeping. The pool timing could have been extended considering the summer, the pool could have been kept open until 9.00 p.m My wife had taken a SPA package and she was very impressed with the quality service received from the masseur. Breakfast was good and the spread was sufficient plus the hotel staff in the restaurant was very welcoming and took good care of us. Rooms interiors & bathroom can be refurbished, looks a tad outdated

Dear T., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel and Residence. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Sincerely, Rukshan Dahigamuwa

Excellent Hotel and Staff

Customer review rating 5.0/5

Nicole V. Solo - 23/07/2021 Confirmed reviews ALL

I stayed for 3 nights and it was amazing and memorable experience. Cleanliness, view, warm hospitality of the staff are simply "THE BEST"!. Thank you Pullman JLT, truly recommendable your property and service.

Dear Nicole, Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT. Warm regards, Rukshan Dahigamuwa Duty Manager

Satisfactory Stay

Customer review rating 5.0/5

S. S. Business - 22/07/2021 Confirmed reviews ALL

Overall a good experience with all aspects of my stay.

Dear Maria, Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Rukshan Dahigamuwa Duty Manager

Good place Great Service

Customer review rating 4.0/5

David Business - 19/07/2021 Confirmed reviews ALL

Staff extremely responsive! Great location, good place. Will stay there again.

Dear David, I am glad that you had a wonderful time with us and you enjoyed everything! Our location is indeed ideal the connection to the Metro also makes it very convenient for our guests, as well for the shopping malls as the rest of the city. We are also delighted to read that you enjoyed all our facilities that we have on offer at the hotel. We believe that our service is what sets us apart from our competitors and reading your great comments just enforces our belief. I am very happy to read that you would recommend out hotel, and look forward to your next stay.The kind words are passed over to the team, and we look forward to welcoming you back once again in the near future. Sincerely, Rukshan Dahigamuwa Duty Manager

Well located and warm reception

Customer review rating 4.5/5

St… Business - 18/07/2021 Confirmed reviews ALL

The hotel was well located and all my needs where met Was particularly impressed by the organization of the room and services rendered The service was excellent

Dear Ifeanyi, I am glad that you had a great time with us and you enjoyed everything! Our location is indeed perfect, if Business is in the area, and our connection to the Metro also makes it very convenient for our guests. The kind words are passed over to the team, and we look forward to welcoming you back once again in the near future. Sincerely, Rukshan Dahigamuwa Duty Manager

Awesome stay. Nice location

Customer review rating 4.5/5

Muhammad S. I. Couples - 16/07/2021 Confirmed reviews ALL

Its a memorable stay. Good ambiance. Nice room. Staff is good. Very generous

Dear Mohamed, I am glad that you had a great time with us and you enjoyed everything! Our location is indeed perfect, if Business is in the area, and our connection to the Metro also makes it very convenient for our guests. The kind words are passed over to the team, and we look forward to welcoming you back once again in the near future. Warm Regards, Rukshan Dahigamuwa Duty Manager

Good stay

Customer review rating 4.5/5

Anan Families - 15/07/2021 Confirmed reviews ALL

Good

Dear Anan, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rukshan Dahigamuwa Duty Manager

Both

Customer review rating 5.0/5

Ahmed E. Business - 14/07/2021 Confirmed reviews ALL

It was amazing with high level of hospitality

Dear Ahmed Shishtawi e., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Duty Manager Crystal Dsouza

Good stay

Customer review rating 4.5/5

Marko Business - 13/07/2021 Confirmed reviews ALL

Comfort room, excellent breakfast, sufficent gym. Very comfy lobby and helpful staff.

Dear Marko B., Thank you very much for trusting Pullman Jumeirah Lakes Towers for your stay in Dubai. We are pleased that you have enjoyed the whole experience from the moment you checked in till the time you departed. We are so happy to read that you enjoyed staying at our hotel, its location and the attentiveness of our ‘’Heartists’’ Crystal & Mario. All the Heartists are doing their best every day in order to make your stay memorable, and it is very satisfying to have feedback like yours. We would be glad to welcome you for your next stay in Dubai. Sincerely, Duty Manager Crystal D'souza

Comfortable and pleasant stay

TripAdvisor rating 5.0/5

Rashmi D Business - 11/03/2021 TripAdvisor review

It was a pleasure to stay here- one main reason is that service is efficient and prompt. The staff are cooperative and friendly. The breakfast was great. The room is comfortable and well maintained. The only suggestion I will make is that when hotel guests arrive and are waiting to be checked in, please seat them. I was tired and stood for at least 20 minutes while the checkin formalities were taking place.

Dear Rashmi D Wow, I guess every hotel wishes to receive such a positive review ! Thank you very much for your kind and gracious compliments. Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. Your positive comments help to continue to nurture a culture of hospitality that is a strong focus in everything that we try to do, every day; and I cannot thank you enough for sharing them with me. I hope to have the opportunity to welcome you back in the near future. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Nice stay in a pleasant area

TripAdvisor rating 4.0/5

Departure11693604021 Business - 07/03/2021 TripAdvisor review

Very helpful staff and nice facilities, the hotel is well located with the possibility to do some walks or jogging around the lake just from the hotel. I thank Robert in particular from the reception who was very helpful.

Dear Departure11693604021 We delighted to hear that you enjoyed a comfortable stay with us and made good use of the hotel’s location to enjoy the city of Dubai. We are especially pleased that you found our Heartist Robert so friendly and helpful, I am certain that he will be very happy to know that their efforts are well-appreciated. Thank you for choosing Pullman Jumeirah Lakes Towers and we look forward to welcoming you back soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Big promise but very average reality!

TripAdvisor rating 3.0/5

BorVla 13/01/2021 TripAdvisor review

This hotel is certainly not a five stars establishment. 35 floors standard Dubai tower having no caracter and build without any inspiration. Poor maintanance making this hotel appear old and used. Not recommended as hotel is much below of the promise and average Pullman international level.

Dear BorVla I'm really sorry for the experience you have encountered, At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and concerning departments are instructed regarding the indecent. I do hope, dear Mr. BorVla that you will not judge the quality of our hotel based on your experience earlier this month. I hope your travels will bring you back to Dubai in the near future. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

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