Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.5/5 1,492 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Damac Properties Metro station
9268 DUBAI
United Arab Emirates

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS:25.079614, 55.149888

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,492 reviews

TripAdvisor Rating  4.5/5  3,005 reviews

Certificate of excellence 2022

Well located and good stay

Customer review rating 4.5/5

Ceasar F. G. Solo - Confirmed reviews ALL

This hotel location, services and cleanliness very nice . Also price reasonable and food also well delicious .

Good to stay . Met my expectations .

Customer review rating 5.0/5

Herbert O. Business - Confirmed reviews ALL

Experience was fine BUT the check in was not . Though it was obvious that i was a member of the Olea team whose booking had been confirmed , the gentleman who initially handled me was most unreasonable because i told him I had commenced booking on my own online but was asked by group not to bother as they would do it - but which they did not . So instead of this guy booking me as I was already at the reception with other colleagues , he insisted to talk to our contact person but who was at the time still airborne !! I even told him I had money to pay but he could not hear any of that by insisting that he must hear from Olea . That in my view was most stupid and unreasonable of him . Instead of making life easier for me as i checked in he made it unpleasant . There was another receptionist , a Kenyan gal , who had been observing and stepped in to sort out the matter . All that she did was to book me and i paid on the spot . So simple . You may wish to train your receptionist especially the man i met on customer relations .

Good stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Well maintained, friendly service and great customer service.

Amazing stay

Customer review rating 5.0/5

K. E. Couples - Confirmed reviews ALL

Thank you so much for the surprise anniversary decarceration and the wonderful service. I had check in with Ms Lihini if not wrong the name in a very professional way and the special thanks to pari and his colleagues to decarcerate our room and also mr Asad for the correct guidance about the place and facilities overall I had memorable stay with Pullman for sure I want back stay

good stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

i have a nice stay

Well located

Customer review rating 4.5/5

Goodarz T. Couples - Confirmed reviews ALL

Good place for staying, close to metro station Nice staff Clean room

Great Stay

Customer review rating 5.0/5

Farah A. Friends - Confirmed reviews ALL

One of our best stays, great experience, welcoming staff, and an amazing service

Well located

Customer review rating 4.0/5

Cecilia L. Couples - Confirmed reviews ALL

Really easy to reach the tram or metro Well spacious room n massive bed

General reception not friendly

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Staff members at the main door and in the entrance hall chat with each other and fail to great guests. Same at the pool. The persons responsible for handing out tools sitting comfortably at the bar without offering any assistance. Customers have almost to beg for towels. Breakfast staff good and helpful.

Well located, central to a lot of other tourist place to visit.

Customer review rating 4.0/5

Corlin W. Business - Confirmed reviews ALL

The experience staying in Pullman is good. Is in a well located area with metro train just next to it. Make travelling to other places much easier. Staffs are friendly and room cleanliness is keep to standard. Appreciate the room is make up every day with bottle water provided daily . The only thing hope to see improve is the breakfast spread. The food spread is not so variety through the week . Been staying there for a week , the breakfast serving is mostly the same .

Well Located excellent staff and service , nice food

Customer review rating 4.5/5

Mohammed E. Families - Confirmed reviews ALL

I like everything about this hotel, the staff are friendly, the food was good (maybe the breakfast needs more fresh juices, the location is good. Room service is outstanding

One of the best 5 star in town

Customer review rating 4.5/5

Muhammad M. H. Friends - Confirmed reviews ALL

Very professional staff, clean and nice rooms, food is overpriced vs quality (specifically in Italian restaurant - it was Ala Carte) dessert amazing hat's off to Pastry Chef................. I am a classic member but couldnt avail discount when enquired -

Good value for money.

Customer review rating 4.0/5

Ab Families - Confirmed reviews ALL

The staff was very supportive and friendly during our stay.

Customer review rating 5.0/5

Steffen R. Business - Confirmed reviews ALL

Super hotel

All good

Customer review rating 4.5/5

Eduardo Business - Confirmed reviews ALL

All good, service and food very good

Good location but poor room layout

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

Upgraded to the balcony suite which had the most illogical room layouts I’ve come across. Lots of wasted meaningless space and most annoyingly, when sitting on the toilet you have to choose either your right leg or roll as the both occupy the same space.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Really nice stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

It's well located and well managed. Thank you

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Pandemic travels

TripAdvisor rating 4.0/5

SaquibA5 Business - TripAdvisor review

Very expensive for the standard of service provided. Breakfast seemed to be compromised and i guess the property just took advantage of the situation given the expo 2020 to charge exorbitant rates for minimum services

Dear SaquibA5, Thank you for taking your time to review your experience on TripAdvisor. We appreciate your feedback and hope to welcome you back again in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

My stay

TripAdvisor rating 4.0/5

Abla950 TripAdvisor review

Al hotel staff are friendly and helpful special thanks to Mr Abdulelah and Mr Rakshan for their efforts to make my stay good even though hotel was fully booked. Thank you for Lilyan at reception See you agian

Dear Mr. Abla, Greetings from Pullman Jumeirah Lakes Towers, Dubai! Thank you so much for your very kind feedback. We are truly grateful for the wonderful things you have said about our hotel, team, service and hospitality. I will certainly share your exceptional gratitude with all our team and especially with Abdelilah and Lilian, they will be thankful for your kind words. We really look forward to welcoming you back once again at Pullman Dubai Jumeirah Lakes Towers. If you're ever visiting Dubai again, don’t hesitate to contact me directly for any assistants. Warmest regards Rukshan Dahigamuwa Duty Manager

Happy to stay at this Pullman but not all within expectations

TripAdvisor rating 3.0/5

lowie-elke Business - TripAdvisor review

Was happy to stay at a Pullman though expected more from it, room was OK, clean, executive lounge was really disappointing (no atmosphere/low choice of snacks or drinks/no breakfast offer...), breakfast was average and expected bit more quality

Dear lowie-elke, Thank you for taking the time to tell us about your experience at the Pullman Dubai JLT. I am sorry for the experience you encountered; please allow me to express my sincerest apologies, on the other hand is good to hear you enjoyed your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Rukshan Dahigamuwa Duty Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in DUBAI