Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.4/5 2,162 reviews

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Description

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Gym and fitness facilities

Our accommodation(s)

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station
9268 DUBAI
United Arab Emirates

GPS:25.079614, 55.149888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,162 reviews

Customer review rating 5.0/5

Pavlos M. Families - Confirmed reviews ALL

Great hotel strategic location amazing roof top bar and pool

Dear Pavlos M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our strategic location and the rooftop bar and pool. Your positive feedback motivates us to continue providing exceptional experiences. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 5.0/5

Ashok K. S. Business - Confirmed reviews ALL

Absolutely Satisfied. Have strongly put strong recommendation in our internal office communication to all executives...

Dear Ashok K. S., Thank you for your generous feedback. We are delighted to learn that you found our team supportive and that our services met your expectations. Your recommendation to your colleagues is greatly appreciated, and we look forward to welcoming you back to our hotel in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 4.5/5

Kolawole O. Business - Confirmed reviews ALL

Very Nice. Wish I could stay longer…

Dear Kolawole O., Thank you for your positive feedback regarding our location and staff. We are delighted to hear that you enjoyed your stay and wish you could have extended it. We look forward to welcoming you back in the future for a longer visit. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 3.5/5

Rizwana A. Business - Confirmed reviews ALL

The location was good. However, the customer service fell short on communication. Including the restaurant staff, e.g. asked/ordered paratha, and one of the lady said ‘we only do do buffet, choose from there’, contradictory as the day before I ordered one alongside many other customers who also ordered. Also, found lack of communication amongst the front desk staff, had to repeat the same thing to several different staff. Which became rather annoying, and frustrating. Instead of reading or checking my account, they jumped to conclusion and then again I was like can you check your notes etc. The room had damaged iron, which unfortunately damaged my clothing item. Rather annoying, I then had to ask change of iron. As long as I didn’t have to deal with staff, the stay was okay, just wished the commotion was better and the there were damaged/broken items in the room for customers to use. The concierge gentleman was really good, the room service for suhoor was impressive. And the house keeping staff were good.

Dear Rizwana A., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and the quality of service provided by our concierge and housekeeping teams. However, we regret to learn about the communication issues you experienced with our restaurant and front desk staff. Clear communication is essential to our service philosophy, and it is disappointing to hear that we fell short in this area during your stay. Your comments regarding the restaurant's ordering process and the need for our staff to be more informed will be taken into account for future training. We also apologize for the inconvenience caused by the damaged iron. It is certainly not our standard to have broken items available for our guests. Your experience has been noted, and we will work diligently to ensure that our in-room amenities are in proper condition moving forward. We appreciate your valuable feedback and hope to have the opportunity to welcome you again in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 2.5/5

Helder T. Business - Confirmed reviews ALL

The hotel staff is very friendly. However, the rooms are in need of serious renovations, the bathrooms look outdated.

Dear Helder T., Thank you for your feedback regarding your recent stay. While we appreciate your kind words about our staff, we acknowledge your concerns about the condition of the rooms and bathrooms. Your comments will be taken into consideration as we continuously strive to improve our facilities. Goodbye, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Other web-users rate our hotel

  • 1,100 reviews 9.7/10 Location
  • 2,188 reviews 9/10 Room
  • 4,409 reviews 9.6/10 Service
  • 86 reviews 5.2/10 WiFi
  • 1,467 reviews 9.4/10 Cleanliness
  • 758 reviews 8.9/10 Breakfast
  • 633 reviews 9/10 Vibe
  • 488 reviews 8.5/10 Amenities

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