Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating 4.4/5 7,526 reviews

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Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
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+ 25 Services

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268 dubai
united arab emirates

Tel: +97145671100

Fax: (+971)4/5671100

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 11 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 354 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 312 non-smoking rooms
    • 35 floors
  • Languages spoken at the hotel
    • Arabic
    • English
    • German
    • Chinese Mandarin
    • French
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Plugs and converters available on desks
    • Shoe shine machine
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • DUBAI INTERNATIONAL AIRPORT Additional charge
    • DXB Additional charge
  • Hotel Parking
    • On site
    • 200 parking spaces
    • Private
    • Parking opened 24/7
    • Valet parking
Well-being
  • Fit & Spa
    • Outside
  • Fit & Spa
    • On site
    • Massage
    • Sauna room
Boutiques/shopping
  • Beauty salon
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 112

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,526 reviews

TripAdvisor Rating 4.5/5

2,666 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Spacious but old-dated feel. Near metro but customer service can be improved.

Customer review rating 3.0/5

Penn P. Families - 10/10/2021 Confirmed reviews ALL

Place is spacious but old/look and feel of amenities. Near metro station. Not too many restaurant option around the location. We were supposed to stay for 60 days (temporary housing while looking for permanent residence) but opted to leave after a week because the hotel is dated and booking manager (Lusine) hard to find and everything needed to be reminded and renegotiated with her. It was tiresome to ask for something you should be getting as a customer staying a long time.

Good stay

Customer review rating 5.0/5

Nader A. G. Business - 10/10/2021 Confirmed reviews ALL

Great and good

Well located, friendly staff and good experience

Customer review rating 4.0/5

Scott Business - 10/10/2021 Confirmed reviews ALL

Overall very happy with the stay, would just have a look at the toilet cistern as it needed to be attended to each day by maintenance and the bedroom had a smoke smell even though it was a non smoking bedroom (712 & 711 interleading).

Well located

Customer review rating 4.0/5

Tarek Business - 08/10/2021 Confirmed reviews ALL

Pleasent staff the hotel is well located the food needs work and was not up to expectations, and the room fridge was empty.

Well Located

Customer review rating 4.0/5

Alaa E. Business - 08/10/2021 Confirmed reviews ALL

very good

Good People

Customer review rating 5.0/5

Anonymous Solo - 06/10/2021 Confirmed reviews ALL

Too good people especially at the reception Crystal was always willing to assist with her colleagues each one doing their best to make us feel comfortable. Michael ,Neha and their Supervisor were superb to start the day with such a positive is over whelming. I would always look forward to come & stay at Pullman with my family the next time.

Cool

Customer review rating 5.0/5

A. Business - 05/10/2021 Confirmed reviews ALL

Lillian was the best! Thank you guys !

Comfortable beds

Customer review rating 4.0/5

Debra G. Couples - 04/10/2021 Confirmed reviews ALL

Our stay was comfortable no complaints except room smelled like cigarettes.

Dear Debra G, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Good Stay

Customer review rating 4.5/5

Nelson Business - 03/10/2021 Confirmed reviews ALL

It was a business trip for a workshop and overall the stay was pleasant. Housekeeping staff May did a good job and the staff in the restaurant for breakfast were also good. Overall the buffet food was good except for the last day when the lunch menu was not so great. However the staff was helpful

Dear Nelson, We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Good stay

Customer review rating 5.0/5

Togzhan Business - 02/10/2021 Confirmed reviews ALL

Beautiful and clean rooms, good and friendly service, nice food. Perfect for business trips and tourism as well. Also location is great.

Dear Togzhan, Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Excellent service mindset

Customer review rating 5.0/5

Ravi K. Business - 27/09/2021 Confirmed reviews ALL

Staff at Pullman JLT Dubai have a very strong customer-orientation and an excellent service mindset. It was wonderful staying at the Pullman JLT last week. At the check-out / reception, I have found very helpful colleagues like Robert & Mohammad, and in the Manzoni restaurant I remember the lady from Myanmar - Aye; both are examples of talented employees at Pullman who went the extra mile to make my stay very comfortable ! Keep up the good work guys !

Dear Ravi, We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rukshan Dahigamuwa Duty Manager

Not extraordinary

Customer review rating 3.5/5

Selina Families - 27/09/2021 Confirmed reviews ALL

We stayed from 17th to 21st September 2021 and it was just alright. For a five star hotel, it wasn’t an extraordinary experience. The service was slow and the hotel was definitely understaffed and overworked, especially at breakfast time.

Dear Selina, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rukshan Dahigamuwa Duty Manager

Comfortable location and accommodation, varied breakfast and more than wonderful reception

Customer review rating 5.0/5

Yousef A. Families - 26/09/2021 Confirmed reviews ALL

Comfortable location and accommodation, varied breakfast and more than wonderful reception

Dear Yousef, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rukshan Dahigamuwa Duty Manager

Everything is great

Customer review rating 5.0/5

Mina Business - 26/09/2021 Confirmed reviews ALL

First of all the welcome was very nice. Everything was great during our stay, thank you to our friend Robert in the lobby for this extra. Rooms cleaned every day. At breakfast, there was a lot of variety and the staff were very helpful. Even if it was late, our friends in the lobby helped with everything we needed.

Dear Mina, Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT Sincerely, Rukshan Dahigamuwa Duty Manager

Friendly staff expecialy Niroj

Customer review rating 5.0/5

Ari M. Friends - 24/09/2021 Confirmed reviews ALL

Amazing room, food and the staff was fully helpful. Really wanna come back again when am visit Dubai.

Dear Ari, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rukshan Dahigamuwa Duty Manager

Happy to stay at this Pullman but not all within expectations

TripAdvisor rating 3.0/5

lowie-elke Business - 20/09/2021 TripAdvisor review

Was happy to stay at a Pullman though expected more from it, room was OK, clean, executive lounge was really disappointing (no atmosphere/low choice of snacks or drinks/no breakfast offer...), breakfast was average and expected bit more quality

Dear lowie-elke, Thank you for taking the time to tell us about your experience at the Pullman Dubai JLT. I am sorry for the experience you encountered; please allow me to express my sincerest apologies, on the other hand is good to hear you enjoyed your stay with us. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Rukshan Dahigamuwa Duty Manager

Comfortable and pleasant stay

TripAdvisor rating 5.0/5

Rashmi D Business - 11/03/2021 TripAdvisor review

It was a pleasure to stay here- one main reason is that service is efficient and prompt. The staff are cooperative and friendly. The breakfast was great. The room is comfortable and well maintained. The only suggestion I will make is that when hotel guests arrive and are waiting to be checked in, please seat them. I was tired and stood for at least 20 minutes while the checkin formalities were taking place.

Dear Rashmi D Wow, I guess every hotel wishes to receive such a positive review ! Thank you very much for your kind and gracious compliments. Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. Your positive comments help to continue to nurture a culture of hospitality that is a strong focus in everything that we try to do, every day; and I cannot thank you enough for sharing them with me. I hope to have the opportunity to welcome you back in the near future. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Nice stay in a pleasant area

TripAdvisor rating 4.0/5

Departure11693604021 Business - 07/03/2021 TripAdvisor review

Very helpful staff and nice facilities, the hotel is well located with the possibility to do some walks or jogging around the lake just from the hotel. I thank Robert in particular from the reception who was very helpful.

Dear Departure11693604021 We delighted to hear that you enjoyed a comfortable stay with us and made good use of the hotel’s location to enjoy the city of Dubai. We are especially pleased that you found our Heartist Robert so friendly and helpful, I am certain that he will be very happy to know that their efforts are well-appreciated. Thank you for choosing Pullman Jumeirah Lakes Towers and we look forward to welcoming you back soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Big promise but very average reality!

TripAdvisor rating 3.0/5

BorVla 13/01/2021 TripAdvisor review

This hotel is certainly not a five stars establishment. 35 floors standard Dubai tower having no caracter and build without any inspiration. Poor maintanance making this hotel appear old and used. Not recommended as hotel is much below of the promise and average Pullman international level.

Dear BorVla I'm really sorry for the experience you have encountered, At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and concerning departments are instructed regarding the indecent. I do hope, dear Mr. BorVla that you will not judge the quality of our hotel based on your experience earlier this month. I hope your travels will bring you back to Dubai in the near future. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Very good hotel

TripAdvisor rating 5.0/5

alexandrf777 Family - 08/01/2020 TripAdvisor review

We loved our experience at the Pulmann JLT.The lobby and outdoor areas are fantastically spacious and opulent - just what you would expect. Security is high so non-residents can't get into the hotel area and we felt safe and secure throughout our trip. The rooms were spacious and clean. We had 2 separate rooms and both were equally clean. We also had great service from all staff staff we encountered - all friendly and welcoming - all as expected from a hotel in this tier. 

Dear alexandrf777, Thank you for sharing your positive feedback on tripadvisor following your recent stay at the Pullman Dubai Jumeirah Lakes Towers. We are delighted to receive your comments and hope to welcome you back again in the near future. Best regards Christina Assmann Front Office & Guest Experience Manager

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