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Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating 4.4/5 6,673 reviews
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
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Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • DUBAI INTERNATIONAL AIRPORTPaying
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
  • Boat excursions
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268
dubai
united arab emirates

Tel: +04 5671100

Fax: (+0)4 5521021

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Our accommodations

Accessible room

Superior Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Room with 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 40m²
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 35m²
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 40m²
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

One Bedroom Executive Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: 4
  • Area: From 70m²
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Two Bedrooms Jumeirah Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: 6
  • Area: From 150m²
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Three Bedrooms Tower Suite - Separate Living and Dining Room - Executive Lounge Access

  • Max. number of persons: 8
  • Area: From 108m²
  • Views: City side, Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

One Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: 4
  • Area: From 70m²
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Two Bedroom Apartment - Separate Living and Dining Room

  • Max. number of persons: 6
  • Area: From 150m²
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Our restaurants and bars

SEASONS

Type of cuisine: International

The cuisine is from around the world using only the finest and freshest ingredients. Open for breakfast, lunch & dinner, serving a-la-carte and buffet with live cooking stations. Lavish brunches on weekends and Theme Nights on selected evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AHLAN CAFÉ

Type of cuisine: Cafe

Set in the grand contemporary Hotel lobby, the high ceiling and the water feature add drama to Ahlan. Open any time of day and till late night it offers a fine selection of teas, coffees and home-made pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Photo non contractuelle / Strictly non binding

With a roof-top setting, the pool bar on the 35th floor is where you can enjoy the Dubai sunshine whilst sipping any of the thirst quench beverages. It is a quiet and peaceful venue where you can relax, spend a lazy day and crave on healthy meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 112 m²

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,673 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,253 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Spacious rooms. Well kept.

Customer review rating 4.4/5

Siobhan Couples - 18/02/2020 Confirmed reviews ALL

No complaints. Staff very friendly. Good breakfast.

Everything was great with just a few small minor annoyances.

Customer review rating 4.4/5

Alyssa T. Families - 18/02/2020 Confirmed reviews ALL

Everything was great. Service and staff was awesome! Food was good. The annoying things were that the bathroom shower leaked, there was a weird sewage smell in their as well, and the elevator buttons were difficult to push in.

Great hotel with superb service

Customer review rating 4.4/5

Andrew Business - 17/02/2020 Confirmed reviews ALL

REally felt welcome as a loyal le club accor memeber with staff service exceeding my expecatations

Dear Andrew, Dear valued Guest, Thank you for sharing your experience by rating your recent visit to the Pullman Dubai Jumeirah Lakes Towers! We are pleased to see that you enjoyed your stay and would like to take this opportunity to thank you for your continued loyalty as a valued Accor Live Limitless Gold Member member.. We hope to welcome you back again soon and hope you had a safe journey back home. Warm regards, Front Office Manager Abdelilah Ait Ahmad

Good stay, wonderful employees, very good room service, clean environment, delicious food, comfortable bed, and lovely terrace.

Customer review rating 4.4/5

Dr. O. A. E. A. K. Business - 16/02/2020 Confirmed reviews ALL

I am frequent traveler to Dubai, and have a lot of experience in Dubai Hotels, some are good, others are not. The moment I checked in at Pullman, I liked the warm welcoming from the front desc lady ( Analiza) , I received an outstanding assistant from Mr. Mohammad Nusairat ( Jordanian gentleman) who have a great friendly personality and show professionalism in hospitality. He made my staying very luxury and he just keep asking what I can do more? He did awsame and magnificent service to me. When I went for breakfast, I found Mr. Kamal Marouf very polite and helpful. I should also mention the great team at Seasons Restaurant Miss. Melanie, Miss Gellicka, Mr. Michael, and the trainee fantastic Chen. When I went to Al Jumairah Hall Meeting room 1) where we have our meeting I met Mr. Riel the food & beverage waiter who was doing the job of five person alone. Please reward all of them , Please Thanks you for the management for taking care of their asset ( the wonderful staff).

Dear Dr. Osama Abu Errub Al K., I appreciate you for taking the time to write a review and for choosing to stay at Pullman Dubai Jumeirah Lakes Towers and for highly recommending the hotel. We are truly glad to hear that you were satisfied with your overall experience and I would like to thank you for recognizing our Heartists effort who impresses you by their attention and professionalism. We are all looking forward to having you back hopefully in the not so distant future. Warm Regards, Abdelilah Ait Ahmad Front Office Manager

Usually very good but not this time

Customer review rating 4.4/5

Anonymous Business - 15/02/2020 Confirmed reviews ALL

In past always got room upgrade and always offered corner room with hand written letter and welcome fruit basket, which was appreciated This time room offered next to elevator , no welcome letter , no fruit basket and on top of it not even payable items at mini bar and even no dental kit in toilet. Not sure what’s the reason , but when you are used to the best services and always appreciated the hotel staff you feel bit Let down ,

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. I am sorry that your experience in some areas did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are looking into the concerns you mentioned to avoid re-occurrence in the future. Thank you once again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager Abdelilah Ait Ahmad

Great location near metro and tram

Customer review rating 4.4/5

Bob H. Couples - 14/02/2020 Confirmed reviews ALL

Had a business class room and access to lounge. Really good and great canapés. Friendly staff and calm atmosphere. Nice bedroom too.

Dear Bob h., We are truly glad to hear that you have had such an enjoyable stay at Pullman Dubai Jumeirah Lakes Tower and I would sincerely like to thank you that you recommend our hotel. I hope to soon welcome you back in The Pullman JLT. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Had a fantastic stay.

Customer review rating 4.4/5

Sales J. Solo - 13/02/2020 Confirmed reviews ALL

The ambiance , location and food were great.

Dear Sales J., Thank you so much for you kind words regarding your recent stay at Pullman Dubai Jumeirah Lakes Tower. We indeed do our utmost to make every guest’s stay with us as special as possible and I am pleased to read that we succeeded again in doing so. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. We hope to welcome you back again soon and hope you had a safe journey back home. Warm regards. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Very friendly staff and great location

Customer review rating 4.4/5

Tj Friends - 10/02/2020 Confirmed reviews ALL

The hotel is very nice but the staff made my visit such a pleasure.

Dear TJ, We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Good stay

Customer review rating 4.4/5

Henry M. Couples - 10/02/2020 Confirmed reviews ALL

It was my first stay .. but wonder from the receptionist to the room .. I feel welcome with a wonderful smile from Aralita from front office the room was superb and housekeeping Angelo was kind and i was surprised with birthday cake beyond and big up to Stella , Ali, wonnie , Naset Elshola and staff for wonderful service for sure I will be back soon

Dear Henry M., We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Excellent experience

Customer review rating 4.4/5

Michael C. Business - 10/02/2020 Confirmed reviews ALL

Hotel reception and management was very accommodating with requests and provided an excellent experience. No issues with the room at all.

Dear Michael C., It is a true pleasure to read your amazing review about your stay in The Pullman Dubai Jumeirah Lakes Tower! Your positive feedback is much appreciated and I will definitely share it with the entire team. I look forward to welcoming you back in Pullman JLT on your next trip to Dubai and I hope that at that occasion you will be able to try our award restaurant Manzoni Bistro & Bar. Once again, thank you for your valued feedback and we hope to welcome you back to the hotel in the future With knid regards, Abdelilah Ait Ahmad Front Office Manager

Friendly staff

Customer review rating 4.4/5

Stijn Families - 10/02/2020 Confirmed reviews ALL

Friendly staff. Especially the breakfast and cleaning personnel.

Dear Stijn C., Thank you for taking the time to share your feedback following your recent stay at Pullman Jumeirah Lakes Towers We are delighted to read your review; it gives us great pleasure to know that you enjoyed our facilities and the service provided by all our Heartist .At Pullman Jumeirah Lakes Towers, we make every effort to maintain the high standards of timely and quality service delivery and we are delighted that we have been successful in achieving this during your first stay with us. Thank you very much for recognizing our colleagues working at the restaurant and housekeeping for their exceptional service and rest assured the same will be shared to the team.. We certainly look forward to welcoming you back in the near future. Warm Regards, Abdelilah Ait Ahmad Front Office Manager

Well located

Customer review rating 4.4/5

Sem Business - 10/02/2020 Confirmed reviews ALL

Nearby my office great service location People who are doing the welcoming at reception are very kind

Dear Sem, Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back in The Pullman JLT Warm regards Abdelilah Ait Ahmad Front Office Manager
Customer review rating 4.4/5

Ben Solo - 06/02/2020 Confirmed reviews ALL

Good personnel, fast check-in, upgrade granted, late check out granted. Only problem was the water in the shower not flushing fast enough (my shower lasted 4 mn only) but flooded the bathroom when I opened the shower door. It was the same problem last year in a smaller room. That is not great. I could enjoy a longer shower and a dry bathroom when finishing to get ready

Dear Ben, We appreciate you taking the time to share your feedback of our hotel following your recent stay with us. We are happy to read that you enjoyed had a great time in our hotel and our products and services were meeting your expectations and that you appreciated the service rendered by our accommodating Heartists despite the challenge of the water in the shower for not flushing fast, please allow me to apologies for that, kindly not that issue has been communicated with our engineering team for their action to avoid the re-occurrence. It has been a pleasure to serve you and we certainly looking forward to welcome you back in our Hotel for another great experience. Warm regards Abdelilah Ait Ahmad Front Office Manager

Very comforting team keep it up.

Customer review rating 4.4/5

John B. Solo - 06/02/2020 Confirmed reviews ALL

Very comforting team keep it up.

Dear John B., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Silver member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Abdelilah Ait Ahmad Front Office Manager

perfect

Customer review rating 4.4/5

Yildiray Ö. Families - 06/02/2020 Confirmed reviews ALL

so kind , clean, delicious

Dear Yildiray O., We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Well located

Customer review rating 4.4/5

Chester M. Solo - 05/02/2020 Confirmed reviews ALL

Great room, excellent service

Dear Chester M., Thank you for the time you have taken to evaluate your experience following your recent stay at the Pullman Dubai Jumeirah Lakes Tower. It is a pleasure to know that you have enjoyed your stay, as we indeed continuously strive to offer a high level of service, of which learning the guests names and greeting them is part of it. Once again, thank you for your feedback and we look forward to welcoming you back to he Pullman JLT Warm regards, Abdelilah Ait Ahmad Welcome Manager

Well located

Customer review rating 4.4/5

Philip K. Friends - 05/02/2020 Confirmed reviews ALL

The location is excellent. Five minutes walk to Meto station and 15 minutes to Marina area. The staffs are amazing. Do not get this kind of service's other than at the cruise ship. Breakfast staffs Michael, Dipa, Racky and Chen are amazing. I stays here for 5 nights and I love it.

Dear Philip K, I thank you for leaving these positive comments on our guest satisfaction survey regarding your recent visit at The Pullman Dubai Jumeirah Lakes Tower. I will pass on your kind words to the entire staff and especially to Michael, Dipa, Racky and Chen. We try to give each guest a memorable experience and by reading your review I believe we succeeded in doing so. I hope to soon welcome you back in Pullman Dubai Jumeirah Lakes Tower. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Well located

Customer review rating 4.4/5

Mahmood S. A. Families - 05/02/2020 Confirmed reviews ALL

Staff was friendly

Dear Mahmood Shaukat A., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager
Customer review rating 4.4/5

Janine B. Solo - 05/02/2020 Confirmed reviews ALL

I found the staff friendly and helpful. The room was spacious and clean.

Dear Janine B., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

good stay

Customer review rating 4.4/5

Yasemin E. Business - 04/02/2020 Confirmed reviews ALL

All staff was very polite and nice..They helped me for keeping my luggage after my check out.The pillow and bed quality was really high,i liked very much

Dear Yasemin e., We appreciate you taking the time to share your feedback of our hotel following your recent stay with us. We are happy to read that you enjoyed and you had a great time in our hotel and our products and services were meeting your expectations and that you appreciated the service rendered by our accommodating Heartists. It has been a pleasure to serve you and we certainly looking forward to welcome you in our Hotel for another great experience. Kind regards, Abdelilah Ait Ahmad Front Office Manager
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