Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.4/5 2,024 reviews

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Description

Hotel extras

  • Views of Sheikh Zayed Road, Dubai Marina & JLT skyline.

  • 11 modern meeting rooms with latest tech & gourmet coffee breaks.

  • Just 2 minutes walking distance from Sobha Realty Metro Station.

  • Open-air pool on the 35th floor with panoramic Dubai views.

  • 5 dining venues, plus a fully equipped gym and relaxing spa.

Our accommodation(s)

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station
9268 DUBAI
United Arab Emirates

GPS:25.079614, 55.149888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,024 reviews

Customer review rating 5.0/5

Khaja A. Business - Confirmed reviews ALL

I enjoyed my stay thank you everyone who made it enjoyable. Looking forward to stay soon in future.

Dear Khaja A., Thank you for your positive feedback regarding your stay. We are delighted to hear that our location suited your needs and that you had an enjoyable experience with us. We look forward to welcoming you back in the near future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 4.5/5

Faiz N. Families - Confirmed reviews ALL

It was amazing. The staff were very friendly, and the breakfast was also very good

Dear Faiz N., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our accommodations comfortable and enjoyed our friendly staff and breakfast offerings. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 5.0/5

Suresh P. Families - Confirmed reviews ALL

The Hotel has a great location & excellent connectivity with metro & tram via a convenient skywalk with the Dubai Marina Mall on the other side, nice view, plenty of food outlets around the lake , cheerful, gracious & hospitable staff, quick check-in, seamlessly co-ordinated housekeeping and a sumptuous breakfast. The Deluxe Executive room we were upgraded to was super spacious with loungers, plenty of comfortable chairs & tables to place our belongings within easy reach. All in all a wonderfully relaxing stay with true Dubai hospitality. Highly recommended.

Dear Suresh P., Thank you for your delightful feedback regarding your recent stay with us. We are thrilled to hear that you enjoyed our prime location and the convenient connectivity to the metro and tram. It is gratifying to know that our team provided you with gracious hospitality and that you found our housekeeping services to be seamless. Your appreciation for the spacious Deluxe Executive room and our breakfast offerings is greatly valued. We strive to create a relaxing atmosphere for all our guests, and it is rewarding to see that reflected in your experience. Thank you for recommending us, and we look forward to welcoming you back for another wonderful stay. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 2.0/5

Shahed A. Families - Confirmed reviews ALL

I had booked two rooms and requested connecting/interconnecting rooms almost a week before arrival. Despite the advance request, the second room was only provided after 6:00 PM on the day of check-in, which caused considerable inconvenience to my family. I was disappointed that no compensation or service recovery gesture was offered for this delay. Additionally, I found the air conditioning in the rooms to be below the expected standard, as it did not maintain a comfortable temperature throughout the stay. Another concern was the aggressive follow-up from the front desk regarding the 12:00 PM check-out time, despite the inconvenience caused during check-in. A more customer-friendly approach would have been appreciated. I was also surprised to find that guest parking was chargeable, which is not something I would expect at a hotel of this category. Lastly, the drinking water provided in the room had an unusual smell and taste, which raised concerns about its quality. Overall, while the staff were courteous, these issues significantly affected our experience. I hope management reviews these concerns and takes appropriate action to improve the guest experience for future visitors.

Dear Shahed A., Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your insights, as they are invaluable in our pursuit of excellence. I sincerely apologize for the inconvenience you experienced with the connecting room arrangement. While we strive to accommodate all requests, there are instances where we may face challenges. Your disappointment regarding the air conditioning and the follow-up on check-out time is duly noted, and we will reflect on how we can enhance our service approach in such situations. Regarding parking, we understand that this can be unexpected, and we appreciate your understanding in this matter. We also take your feedback about the drinking water seriously and will investigate the quality to ensure it meets our standards. We are pleased to hear that you found our staff courteous, and we hope to have the opportunity to welcome you back to provide a more seamless experience in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 5.0/5

Victoria S. Families - Confirmed reviews ALL

We enjoyed every minute of our stay in Pullman. Starting with a great welcoming at Reception till the superb breakfast! Bed was super comfortable, pool area - so cozy. We'll definitely come again!

Dear Victoria S., Thank you for your wonderful feedback regarding your recent stay. We are delighted to hear that you enjoyed our reception service, breakfast, and the comfort of our accommodations. It is our pleasure to provide a memorable experience, and we look forward to welcoming you back in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Other web-users rate our hotel

  • 1,016 reviews 9.6/10 Location
  • 2,086 reviews 8.8/10 Room
  • 4,228 reviews 9.6/10 Service
  • 82 reviews 4.3/10 WiFi
  • 1,406 reviews 9.1/10 Cleanliness
  • 750 reviews 8.9/10 Breakfast
  • 86 reviews 9.6/10 Wellness Area
  • 51 reviews 9.3/10 Bar

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