Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating (ALL Rating) 4.4/5 2,036 reviews

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Description

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Gym and fitness facilities

Our accommodation(s)

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers, Cluster T, Adjacent to, Sobha Realty Metro Station
9268 DUBAI
United Arab Emirates

GPS:25.079614, 55.149888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,036 reviews

Customer review rating 2.5/5

Gursimran S. S. Business - Confirmed reviews ALL

Checked in night , internet did not work . Then hotel admin internet was given . The room was not cleaned on time . The nozzles of liquid soaps was closed .

Dear Gursimran S. S., Thank you for your feedback. I regret to learn that your experience was not satisfactory due to internet issues, delayed room cleaning, and the condition of the soap dispensers. Your comments are invaluable to us as we strive to improve our services. Goodbye, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 2.5/5

Rogerio S. R. Families - Confirmed reviews ALL

My experience fell short of expectations. There was a leakage problem in the room, which led to a move to an inferior accommodation. The shower was difficult to adjust for water temperature, and the cleanliness was unsatisfactory — dirty coffee cups were not replaced during housekeeping. A few days earlier, I stayed at the Novotel World Trade Centre Dubai, a four‑star hotel that offered a much higher standard of comfort and service compared to the Pullman Dubai Kumeirah Lake Towers.

Dear Rogerio S. R., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered, particularly with the maintenance issues in your room and the cleanliness standards during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and I regret that we did not meet that standard in your case. Your comments about the shower temperature and housekeeping have been noted, and I appreciate you bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future for a more satisfactory experience. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 5.0/5

Ashfaque A. Business - Confirmed reviews ALL

Peaceful and relaxing experience, with good variety of breakfast

Dear Ashfaque A., Thank you for your kind words regarding our staff and the breakfast variety. We are delighted to hear that you enjoyed a peaceful and relaxing experience during your stay. Your feedback is greatly appreciated and motivates us to continuously provide excellent service. Goodbye and best wishes, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 4.5/5

Muhammad O. F. Business - Confirmed reviews ALL

I'm a regular to Pullman JLT - Love the service and the courteous staff. Lamia has been exceptional as always. Excellent customer service and ensures the customer is happy. Thumbs up to Lamia!!!

Dear Muhammad O. F., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated the exceptional service provided by Lamia. Your praise for our courteous staff is highly valued, and we look forward to welcoming you back soon. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Customer review rating 4.0/5

Rand S. D. Business - Confirmed reviews ALL

I have to point that the room cleaning staff was the reason why i didn’t rate the hotel stay as 10 ..numinous time the cleaning didn’t clean the floor well ! She was constantly trying to start a conversation with me , stocking me around !!!it felt like a constant nagging to get tips and when I tried to avoid her my room cleanses got worse ! To a point that she threw the garbage been in the middle of the room and left dirt and hair in the middle of the corridor ! She was terrible and her behavior was outrageous…That’s the part that made my stay uncomfortable! Please do something about her ! This kind of behavior shouldn’t be tolerated. Thank yoi

Dear Rand S. D., Thank you for taking the time to share your experience during your recent stay with us. We are pleased to hear that you enjoyed many aspects of your visit; however, we deeply regret to learn about your concerns regarding the cleanliness of your room and the interactions with our staff. We take cleanliness and guest comfort very seriously; therefore, your feedback regarding the housekeeping service is invaluable. The behavior you described is not reflective of our standards, and we appreciate you bringing it to our attention. I assure you that we will review this matter to ensure that all guests receive the high-quality service they deserve without any discomfort. We thank you once again for your feedback, and we hope to provide you with a more seamless experience in the future. Best regards, Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Other web-users rate our hotel

  • 1,032 reviews 9.7/10 Location
  • 2,099 reviews 8.9/10 Room
  • 4,283 reviews 9.6/10 Service
  • 85 reviews 5.1/10 WiFi
  • 1,419 reviews 9.3/10 Cleanliness
  • 744 reviews 8.9/10 Breakfast
  • 624 reviews 8.9/10 Vibe
  • 86 reviews 9.6/10 Wellness Area

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