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Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence 5 stars

Customer review rating 4.4/5 7,163 reviews

ALLSAFE approved hotel

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Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence
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+ 26 Services

Hotel extras

  • Outdoor swimming pool

  • Rooftop terrace

  • Free WIFI

  • Valet car park

  • Spa and fitness facilities

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • DUBAI INTERNATIONAL AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on requestPaying
  • Boat excursions
  • Ski hire facilities (nearby)Paying
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 9 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

Jumeirah Lakes Towers
Cluster T, Adjacent to
Damac Properties Metro station
9268 dubai
united arab emirates

Tel: +97145671100

Fax: (+971)4/5671100

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 32km / 19.88 miles - Shuttle paying

  • By train

    DXB MARINA STATION At 0.1km / 0.06 miles

GPS :25.079614, 55.149888

Our accommodation(s)

Superior Room with 1 King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: City View, Lake View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Superior Room with 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Lake View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: Lake View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Lake View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Executive Room with 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 35 m² / 377 sq ft
  • Views: Lake View, City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)

Deluxe Executive Room with 1 King Bed

  • Max. number of persons: 3
  • Area: From 40 m² / 431 sq ft
  • Views: City View, Lake View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities(...)
Rooms

Our restaurants and bars

SEASONS

Type of cuisine: International

The cuisine is from around the world using only the finest and freshest ingredients. Open for breakfast, lunch & dinner, serving a-la-carte and buffet with live cooking stations. Lavish brunches on weekends and Theme Nights on selected evenings.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

AHLAN CAFÉ

Type of cuisine: Cafe

Set in the grand contemporary Hotel lobby, the high ceiling and the water feature add drama to Ahlan. Open any time of day and till late night it offers a fine selection of teas, coffees and home-made pastries.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

POOL BAR

Non contractual photo

With a roof-top setting, the pool bar on the 35th floor is where you can enjoy the Dubai sunshine whilst sipping any of the thirst quench beverages. It is a quiet and peaceful venue where you can relax, spend a lazy day and crave on healthy meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 112 m²

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

7,163 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,479 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Beautiful, safe, clean, corect, nice

Customer review rating 5.0/5

Senastijan M. Families - 30/04/2021 Confirmed reviews ALL

I was traveling with my family. We all like the hotel. For shure we will come back.

Dear Sebastijan M., We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

well located jlt

Customer review rating 5.0/5

Kamalesh J. D. Business - 27/04/2021 Confirmed reviews ALL

staff is veryhelpful nice v.clean by its 5 star class

Dear Kamalesh j d., We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Very comfortable stay.

Customer review rating 5.0/5

Manojeet R. Business - 20/04/2021 Confirmed reviews ALL

Thank you everyone for making my stay so comfortable. Everything was absolutely great.

Dear Manojeet R., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Well located, hotel was good and staff very helpful

Customer review rating 4.5/5

Miss P. B. Friends - 20/04/2021 Confirmed reviews ALL

Pullman jumeirah lake towers is located in the middle of the city with great view. The staff are warm and welcoming and make you feel at home. The hotel is clean and food is great.

Dear Miss Pauline B., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Classic member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Bad service at all

Customer review rating 0.5/5

Ramy M. Couples - 17/04/2021 Confirmed reviews ALL

Its totally bad from the minute I arrived I don't know why they ask me to add charges fees bcoz my wife with me and they change the rate which I choose even I told them this not my first time to use this app and I have many booking in my history but they still asking I have to pay extra money for my wife to stay with me ... excuse me??? What kind of system they are using

Dear Ramy m., We appreciate your feedback following your recent stay at our award-winning Hotel. We lament to know your remarks on the service provided by our dedicated team as those do not seem to reflect the usual feedback we receive from online portals and internal surveys. Our Heartists who genuinely care about making our guests feel welcomed and comfortable are highly appreciated by our guests and considered the best encounter anywhere. We are sorry if your experience didn’t meet you expectation. Moreover, reading your review of our hotel as overrated is really disheartening. Moving forwards with regard to your booking price please note that your reservation was for single room with breakfast for 1 person at the rate of 504.21 AED however upon your arrival a second person was with you and my colleague politely informed you that they would be additional amount for the 50++ AED for your accompany guest as the rate for single is not the same as double occupancy. I do believe that the hotel didn’t charge over and we were totally correct with our procedure. Once again thank you for your feedback. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Very Satisfied, Drinks are expensive poss longer happy hours

Customer review rating 5.0/5

William I. A. Business - 16/04/2021 Confirmed reviews ALL

Everything was perfect. cannot fault the hotel

Dear William Iain A., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Gold member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Warm regards. Abdelilah Ait Ahmad Front Office Manager

Great staff

Customer review rating 5.0/5

Esra Business - 13/04/2021 Confirmed reviews ALL

During my stay, all staff made me feel like I am home. Starting with precious room service staff Asha, Adnan and Mohammad, room cleaning staff and lobby team has been extremely helpful.

Dear Esra E. Ezibay, What a pleasure to read such lovely comments about your experience! Thank you so very much for sharing your feedback. We were glad to learn that you have chosen our hotel and that you found it the best due to it's high quality of service and the great facilities that we have in our hotel. This review will motivate our teams to work even harder to maintain this level of service, so we can always meet and exceed your expectation on every visit. It is always our pleasure to be at your service and we are looking forward to welcome you again and again at Pullman Jumeirah Lakes Towers. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Great location and great staff

Customer review rating 4.5/5

Sebastian V. Solo - 11/04/2021 Confirmed reviews ALL

I stayed at your hotel for several nights from Friday March 26. I received excellent services from your staff throughout the hotel. I want to say thank you to Mario and Lilian at the front desk, Emanuela and Dewi in the Spa and Michael in the restaurant at breakfast. All of them made me feel very at home and I am looking forward to come back to your hotel in the near future. Sebastian V.

Dear Sebastian V., Thank you very much for trusting Pullman Jumeirah Lakes Towers for your stay in Dubai. We are pleased that you have enjoyed the whole experience from the moment you checked in till the time you departed. We are so happy to read that you enjoyed staying at our hotel, its location and the attentiveness of our ‘’Heartists’’. All the Heartists are doing their best every day in order to make your stay memorable, and it is very satisfying to have feedback like yours. We would be glad to welcome you for your next stay in Dubai. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Amazing

Customer review rating 5.0/5

Anonymous Business - 10/04/2021 Confirmed reviews ALL

Im very happy. Amazing hotel and staff.

Dear Valued Guest, We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Very good stay

Customer review rating 4.5/5

Isra Families - 09/04/2021 Confirmed reviews ALL

Friendly staff and comfortable atmosphere Good food One note: I didn’t like the ugly yellow plastic trash can in the kitchen

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers Hotel Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager
Customer review rating 3.5/5

Anonymous Families - 09/04/2021 Confirmed reviews ALL

It was a bad experience when we checked in, we arrived at 3pm and stayed for one whole hour until our room gets ready!! Although they called us the day before and asked about the check in time..! Also the bathroom of master’s bedroom smells bad, so had to use other bathrooms in the appartment However Staff was helpful abd friendly..appartment was spacious and had nice view from upper floors

Dear Valued, We appreciate you taking the time to share your feedback of our hotel following your recent stay with us. We are happy to read that the overall experience and hotel product and service meet your expectation and you were happy with the spacious apartment allocated to you despite the challenges at the time of arrival. It has been a pleasure to serve you and we certainly looking forward to welcome you and your family back in our hotel great experience. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Couples - 09/04/2021 Confirmed reviews ALL

All good except breakfast was disappointing

Dear Hussain A., We sincerely appreciate the time you have taken to share your feedback following your stay with us and for highlighting our hotel’s excellent services. Rest assured that we took note of your comment about the breakfas, Therefore if I may ask you for a little more of your time to share with us which items we could include on our breakfast buffet to suit your taste Until then, we all look forward to welcoming you back at Pullman Dubai Jumeirah Lakes Towers on your next visit to Dubai. Sincerely, Abdelilah Ait Ahmad Front Office Manager

Great stay

Customer review rating 4.5/5

Anonymous Solo - 06/04/2021 Confirmed reviews ALL

Great experience!

Dear Valued Guest, We very much appreciate taking the time to share your feedback in regards of your experience at Pullman Jumeirah Lakes Towers. It is always a pleasure when our ‘’Heartists’’ are being acknowledged for driving to make change happen and for being responsive to our guests. Details like guests to be called politely by their name, from our staff shows, loyalty and commitment and thank you for honoring us with your stay when you visit Dubai. I would be very grateful if you could share your experience about your stay as well as about our team members on our Trip Advisor page. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Great break

Customer review rating 4.5/5

Richard W. F. Couples - 05/04/2021 Confirmed reviews ALL

Very well organised given the current circumstances. Helpful staff throughout, and well prepared with an alternative to the Executive Lounge, unlike other hotels.

Dear Richard W F., Thank you for sharing your experience by rating your recent visit to the Pullman Dubai Jumeirah Lakes Towers! We are pleased to see that you enjoyed your stay and would like to take this opportunity to thank you for your continued loyalty as a valued Accor Live Limitless Classic member. We hope to welcome you back again soon and hope you had a safe journey back home. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Well located

Customer review rating 4.5/5

Hany B. Business - 02/04/2021 Confirmed reviews ALL

Amazing experience & very helpful staff

Dear Hany b., We very much appreciate your comments regarding your stay at the Pullman Dubai Jumeirah Lakes Towers - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abdelilah Ait Ahmad Front Office Manager

HaPpY to stay

Customer review rating 4.5/5

Yashpal S. P. Business - 30/03/2021 Confirmed reviews ALL

Thank you for a nice experience.

Dear Yashpal Siddharth P., Thank you for choosing the Pullman Dubai Jumeirah Lakes Towers for your recent visit to Dubai. It was a pleasure to host you as our guest and we appreciate your loyalty as an Accor Live Limitless Classic Member. We appreciate your feedback and are pleased to see that you had an enjoyable stay. When your travels bring you back to Dubai, we hope that we will become your home away from home. Meanwhile we remain at your service. Sincerely, Abdelilah Ait Ahmad Front Office Manager

nice spacious rooms and excellent food

Customer review rating 5.0/5

Hans Business - 28/03/2021 Confirmed reviews ALL

My stay up Pullman JLT was very satisfying, I had a nice spacious room and a nice view over Dubai. The restaurants in the hotel were very comfortable and the bar “le petit Belge” was nice to visit. Only less positive point was the process of getting food during breakfast. That was a bit cumbersome, but mainly due to COVID rules that they couldn’t do a buffet. So you had to wait until someone could fill your plate. But all in all a very nice place to stay at.

Dear Hans, Many thanks for your kind review of our hotel Pullman Dubai Jumeirah Lakes Towers. We are delighted to read that you have enjoyed your stay with us and that you have returned home with very positive memories and comments of our property. The whole team and I, sincerely hope that we may have the pleasure in welcoming you back again very soon for another enjoyable stay at The Pullman JLT. Until then, With kind regards, Abdelilah Ait Ahmad Front Office Manager

Comfortable and pleasant stay

TripAdvisor rating 5.0/5

Rashmi D Business - 11/03/2021 TripAdvisor review

It was a pleasure to stay here- one main reason is that service is efficient and prompt. The staff are cooperative and friendly. The breakfast was great. The room is comfortable and well maintained. The only suggestion I will make is that when hotel guests arrive and are waiting to be checked in, please seat them. I was tired and stood for at least 20 minutes while the checkin formalities were taking place.

Dear Rashmi D Wow, I guess every hotel wishes to receive such a positive review ! Thank you very much for your kind and gracious compliments. Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. Your positive comments help to continue to nurture a culture of hospitality that is a strong focus in everything that we try to do, every day; and I cannot thank you enough for sharing them with me. I hope to have the opportunity to welcome you back in the near future. With kind regards, Abdelilah Ait Ahmad Front Office Manager

Nice stay in a pleasant area

TripAdvisor rating 4.0/5

Departure11693604021 Business - 07/03/2021 TripAdvisor review

Very helpful staff and nice facilities, the hotel is well located with the possibility to do some walks or jogging around the lake just from the hotel. I thank Robert in particular from the reception who was very helpful.

Dear Departure11693604021 We delighted to hear that you enjoyed a comfortable stay with us and made good use of the hotel’s location to enjoy the city of Dubai. We are especially pleased that you found our Heartist Robert so friendly and helpful, I am certain that he will be very happy to know that their efforts are well-appreciated. Thank you for choosing Pullman Jumeirah Lakes Towers and we look forward to welcoming you back soon. Warm regards, Abdelilah Ait Ahmad Front Office Manager

Big promise but very average reality!

TripAdvisor rating 3.0/5

BorVla 13/01/2021 TripAdvisor review

This hotel is certainly not a five stars establishment. 35 floors standard Dubai tower having no caracter and build without any inspiration. Poor maintanance making this hotel appear old and used. Not recommended as hotel is much below of the promise and average Pullman international level.

Dear BorVla I'm really sorry for the experience you have encountered, At Pullman, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and concerning departments are instructed regarding the indecent. I do hope, dear Mr. BorVla that you will not judge the quality of our hotel based on your experience earlier this month. I hope your travels will bring you back to Dubai in the near future. Nevertheless, we would like to regain your trust, and we hope you give us the chance to better serve you in the near future. Warm regards, Abdelilah Ait Ahmad Front Office Manager

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