Aparthotel Adagio Premium Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.4/5 347 reviews

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Aparthotel Adagio Premium Dubai Al Barsha - Image 1
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Aparthotel Adagio Premium Dubai Al Barsha - Image 3
Aparthotel Adagio Premium Dubai Al Barsha - Image 4
Off InsuranceMarket Metro, Sheikh Zayed Road, PO Box 450011, 450011 Dubai, United Arab Emirates

Description

Hotel extras

  • Opposite InsuranceMarket Metro Station with quick access to Mall of the Emirates

  • Prime Sheikh Zayed Road location, centrally placed with easy access across Dubai

  • Secure indoor parking with wellness facilities including gym, spa, and outdoor pool

  • Fully serviced apartments with equipped kitchens and in‑room laundry facilities

  • Spacious 1 to 4 bedroom apartments with Burj Al Arab views

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

Two Bedroom Apartment

Photo out of - Two Bedroom Apartment

Two bedrooms apartment with one double bedroom, one twin bedroom, en-suite bathorshower, work area, living room, separate kitchen, LCD TV, DVD player, WIFI broadband connection, hair dryer, fridge, stove with oven and washing machine.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 148 m² / 1593 sq ft

Bedding

Queen size bed(s) x1

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 4 pers. max
  • 148 m² / 1593 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Twin bed(s)
  • Views: City View
  • Most of the accommodation: Balcony
See availabilities

Three bedroom apartment with 2 double bedrooms, 1 twin bedroom, en-suite bathorshower, work area, living room, separate kitchen, LCD TV, DVD player, WIFI broadband connection, hair dryer, fridge, stove with oven and washing machine.

  • Views:

    City View

  • Most of the accommodation:

    Balcony

Max. number of persons
6
Area
From 182 m² / 1959 sq ft

Bedding

Queen size bed(s) x2

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Full kitchen
  • Gas hobs
  • Kettle
  • Microwave
  • Refrigerator/freezer

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Four bedroom apartment with 3 double bedrooms, 1 twin bedroom , en-suite bathorshower, work area, living room, separate kitchen, LCD TV, DVD player, WIFI broadband connection, hair dryer, fridge, stove with oven and washing machine.

  • Views:

    City View or Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
8
Area
From 249 m² / 2680 sq ft

Bedding

Queen size bed(s) x3

Twin bed(s) x1

Extra bed in room for child on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee maker
  • Dishwasher
  • Fridge
  • Full kitchen
  • Kettle
  • Microwave
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Bathrobe
  • Full-length mirror
  • Hair dryer in bathroom
  • Telephone in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • RJ 45 Outlet
  • Wireless internet in your room

Phone Facilities

  • Voice mail

Tv Facilities

  • TV with on-screen billing info
  • 32'/81 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Blackout Facilities
  • Double Glazing
  • Iron
  • Opening windows
  • Shoe polisher
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Aparthotel Adagio Premium Dubai Al Barsha

Off InsuranceMarket Metro, Sheikh Zayed Road, PO Box 450011
450011 Dubai
United Arab Emirates

GPS:25.112417, 55.188917

Telephone
Fax +971 4 304 9977
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service
  • DUBAI INTL AIRPORT Additional charge

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 201 rooms
  • 2 rooms for people with reduced mobility
  • 165 non-smoking rooms
  • 41 floors

Languages spoken at the hotel

  • Arabic
  • English
  • French
  • Russian

Reduced mobility Facilities

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services
  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Entertainment

  • Piano

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Plugs and converters available on desks Additional charge

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Concierge

  • Concierge

Porter

  • Porter Additional charge

Limousine

  • Limousine

Currency exchange

  • Currency exchange

Pets

Pets not allowed

Catering

2 Restaurants

2 Bars

Room service

  • Cold snacks
  • Hot meals

Business

11 Meeting rooms

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Family

Equipements for children

  • Bottle Warmer

Services for children

  • Board games available

Well-being

Adagio pool

  • Outside
  • On site

In Balance by Novotel

  • On site
  • Hammam Additional charge
  • Sauna room Additional charge
  • Massage Additional charge

Bodybuilding equipment/Gym

Sports and leisure

Gym

  • On site

Deep sea fishing/Sea fishing Additional charge

  • Nearby

Basketball court

  • Nearby

Bowling Additional charge

  • Nearby

Bodybuilding equipment/Gym

  • On site

Table tennis Additional charge

  • Nearby

Horseback riding Additional charge

  • Nearby

Wind surfing facilities Additional charge

  • Nearby

Water-skiing Additional charge

  • Nearby

Snorkelling/Scuba diving center

Jogging track

  • Nearby

Boat excursions Additional charge

  • Nearby

Football Additional charge

  • Nearby

Jet-ski Additional charge

  • Nearby

Volleyball Additional charge

  • Nearby

Golf Additional charge

  • Nearby

Football Additional charge

  • Nearby
  • On site
  • Indoor parking
  • Private
  • 263 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2.4 m / 7.8 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Valet parking
  • TESLA recharging units

Security

  • Extinguisher
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

365 ALL DAY DINING

Photo out of - 365 ALL DAY DINING

365 Restaurant offers an all-day dining experience featuring international cuisine, live cooking stations, themed buffets, and fresh seasonal flavours in a contemporary setting at Adagio Premium Dubai Al Barsha.

Cooking style
International
Chef name
Rustamjon Eshkulov
Capacity
200
Accessibility
Accessible service
Menu PDF
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Thematic parties and animation
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Wine by the glass available
  • Soft drinks

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

365 Restaurant offers an all-day dining experience featuring international cuisine, live cooking stations, themed buffets, and fresh seasonal flavours in a contemporary setting at Adagio Premium Dubai Al Barsha.

Deck Se7en

Photo out of - Deck Se7en

Experience the flavours of Italy at Deck Se7en, an inviting al fresco restaurant offering authentic Italian cuisine, freshly prepared specialties, and outdoor dining in a vibrant and relaxed atmosphere.

Bar Type
POOL BAR
Accessibility
Accessible service
Telephone +971 4 304 9988
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Smoking Area

Payment

  • Cash
  • Credit card
  • Apple Pay
  • Contactless

Credit cards

  • Mastercard
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks

Snacks facilities

  • Cold snacks
  • Hot snacks

Experience the flavours of Italy at Deck Se7en, an inviting al fresco restaurant offering authentic Italian cuisine, freshly prepared specialties, and outdoor dining in a vibrant and relaxed atmosphere.

Perfect for both leisure and relaxation, our outdoor swimming pool offers a refreshing retreat where guests can swim, unwind, and enjoy the Dubai sunshine.

A well-designed fitness centre with advanced TechnoGym equipment for any workout levels and a team of professional trainers.

The spa provides state of the art wellness facilities. It offers a variety of enriching and rejuvenating treatments in its 7 rooms.

Book

Host your wedding or special celebration at Aparthotel Adagio Premium Dubai Al Barsha. With flexible event spaces, customised catering, and expert event planning, we provide the perfect venue for memorable ceremonies and receptions in Dubai.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  347 reviews

Customer review rating 4.0/5

Sameh L. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed a comfortable and convenient stay at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Anara Sagyndykova Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 0.5/5

Mohammed M. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Aparthotel Adagio Premium Dubai Al Barsha. We are sorry to learn that your overall experience left you disappointed. We take all concerns relating to guest experience, privacy, safety, and service standards seriously, and we have carefully noted the points raised in your review. Regarding the concerns surrounding your stay extension and room arrangements, we would like to clarify that these matters were handled based on the availability and applicable conditions at the time. Hotel availability can change due to cancellations, departures, extensions, and other operational requirements, and we regret any frustration or inconvenience this may have caused. We also take your comments regarding room access, housekeeping, maintenance, room allocation, and interactions with our team seriously. These matters are reviewed internally with the relevant departments to ensure that our procedures and service standards are properly followed. While we respect your experience and your right to share your concerns, some aspects of your review do not fully reflect the information available in our records. For this reason, we believe that discussing the details privately would be more appropriate than addressing individual reservation matters publicly. Dear guest we genuinely regret that your stay concluded with this level of dissatisfaction. We appreciate you bringing your concerns to our attention and will use your feedback to review the areas highlighted and further improve our service. Kind regards, Kseniya Mamedova Front Office Manager Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 3.0/5

Mary M. M. Solo - Confirmed reviews ALL

Customer review rating 0.5/5

Kathlyn J. C. Friends - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry that your birthday celebration was affected by the situation regarding your visitors. We understand that this was a special occasion for you and your family, and we regret that the experience caused you frustration and disappointment. Please allow us to clarify that our team was following the hotel’s visitor and occupancy policy. When the number of people visiting the apartment reaches the permitted occupancy or raises concerns regarding the number of persons in the apartment, our team is required to clarify the arrangements and ensure that the appropriate accommodation is booked. This is in place for the safety and security of all our guests and the building. We appreciate that you presented your friends’ IDs and explained that they were only visiting for the birthday celebration. We are sorry, however, that the communication from our team made you feel that your request was not being considered or that you were being repeatedly questioned. We also sincerely apologize for the maintenance and cleanliness concerns you experienced in the apartment, particularly regarding the sink and leakage. These are certainly not the standards we aim to provide, and your comments will be shared with the relevant departments for follow-up. We regret that what should have been a memorable birthday celebration became a source of frustration. Thank you for bringing these concerns to our attention, as your feedback will help us review both the handling of visitor requests and the condition of the apartments. Kind regards, Kseniya Mamedova Front Office Manager Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 4.5/5

Rashid I. R. A. Friends - Confirmed reviews ALL

Dear Valued Guest, Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and appreciated our amenities. We will take note of your comment regarding bathrobes to enhance our guests' experiences. We look forward to welcoming you back in the future. Best Regards, Anara Sagyndykova Aparthotel Adagio Premium Dubai Al Barsha

Dear Valued Guest, Thank you for your positive feedback. We are delighted to hear that you enjoyed a comfortable and convenient stay at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Anara Sagyndykova Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 0.5/5

Mohammed M. Families - Confirmed reviews ALL

Our stay at Aparthotel Adagio Premium Dubai Al Barsha was characterized by systemic bad faith, documented consumer deception, unprovoked hostile interactions, and alarming physical safety and privacy violations. Regulatory Sanction & Deceptive Availability (Cluster Sales): For 12 exhausting days, Cluster Assistant Director of Sales Me Me Myint and management subjected my family to psychological distress by declaring "zero property availability," issuing an unbacked eviction notice, and attempting to price-gouge us at an extortionate AED 12,000 for our existing room. Only after the Dubai Department of Economy and Tourism (DET / Consumer Protection file CMP-26…) intervened and sanctioned the vendor did inventory "miraculously" appear at our original AED 5,000 rate. Egregious In-Room Privacy & Security Violations (Gross Negligence): On multiple occasions, hotel staff breached physical room security without consent or knocking protocols: An unauthorized technician physically unlocked and pushed open our door at 8:00 AM while my wife and I were asleep in bed, fleeing only upon realizing we were inside. Staff breached our room uninvited while my wife was alone to drop off a paper memo regarding phone maintenance. In Room 3503, housekeeping unlocked our apartment door at 9:00 AM on a Saturday and walked directly into our private bedroom, despite front-desk instructions confirming housekeeping must never arrive before 2:00 PM. Front Desk Hostility & Intentional Bait-and-Switch (Evangeline): Receptionist Evangeline demonstrated constant passive-aggressive resistance. After management formally walked us through and agreed in writing to transfer us to Unit 2004, Evangeline deliberately reassigned us to an inferior unit, Unit 1804. SHE said upon us refusing the 2 Bedrooms unit "FORCED" upgrade that we can stay there for the whole stay and we can rest assured, but alas.. Substandard Sanitation & Maintenance Failures (Unit 1804): Unit 1804 suffered an active bathroom leak that took two days to resolve, accompanied by intermittent noxious AC odors, obsolete non-functioning smart entertainment equipment, and living room sofa cushions that smelled noticeably of urine. This property has exposed the Accor brand to regulatory scrutiny, police-level privacy breaches, and consumer hostility. I demand an official review by the Accor Regional Vice President of Operations.

Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at Aparthotel Adagio Premium Dubai Al Barsha. We are sorry to learn that your overall experience left you disappointed. We take all concerns relating to guest experience, privacy, safety, and service standards seriously, and we have carefully noted the points raised in your review. Regarding the concerns surrounding your stay extension and room arrangements, we would like to clarify that these matters were handled based on the availability and applicable conditions at the time. Hotel availability can change due to cancellations, departures, extensions, and other operational requirements, and we regret any frustration or inconvenience this may have caused. We also take your comments regarding room access, housekeeping, maintenance, room allocation, and interactions with our team seriously. These matters are reviewed internally with the relevant departments to ensure that our procedures and service standards are properly followed. While we respect your experience and your right to share your concerns, some aspects of your review do not fully reflect the information available in our records. For this reason, we believe that discussing the details privately would be more appropriate than addressing individual reservation matters publicly. Dear guest we genuinely regret that your stay concluded with this level of dissatisfaction. We appreciate you bringing your concerns to our attention and will use your feedback to review the areas highlighted and further improve our service. Kind regards, Kseniya Mamedova Front Office Manager Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 3.0/5

Mary M. M. Solo - Confirmed reviews ALL

It was a nice stay only issue is dealing with bed bugs

Customer review rating 0.5/5

Kathlyn J. C. Friends - Confirmed reviews ALL

Very disappointing how they treat their guest.

Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry that your birthday celebration was affected by the situation regarding your visitors. We understand that this was a special occasion for you and your family, and we regret that the experience caused you frustration and disappointment. Please allow us to clarify that our team was following the hotel’s visitor and occupancy policy. When the number of people visiting the apartment reaches the permitted occupancy or raises concerns regarding the number of persons in the apartment, our team is required to clarify the arrangements and ensure that the appropriate accommodation is booked. This is in place for the safety and security of all our guests and the building. We appreciate that you presented your friends’ IDs and explained that they were only visiting for the birthday celebration. We are sorry, however, that the communication from our team made you feel that your request was not being considered or that you were being repeatedly questioned. We also sincerely apologize for the maintenance and cleanliness concerns you experienced in the apartment, particularly regarding the sink and leakage. These are certainly not the standards we aim to provide, and your comments will be shared with the relevant departments for follow-up. We regret that what should have been a memorable birthday celebration became a source of frustration. Thank you for bringing these concerns to our attention, as your feedback will help us review both the handling of visitor requests and the condition of the apartments. Kind regards, Kseniya Mamedova Front Office Manager Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 4.5/5

Rashid I. R. A. Friends - Confirmed reviews ALL

Quick check in done by Fizza & Raymond and good clean apartment. Only Bathrobes missing though Bathroom slippers and other Bathroom amenities available. Got drinking water replenished and tasty Breakfast too. Good underground parking and Swimming pool/ Spa.

Dear Valued Guest, Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay and appreciated our amenities. We will take note of your comment regarding bathrobes to enhance our guests' experiences. We look forward to welcoming you back in the future. Best Regards, Anara Sagyndykova Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 3.5/5

Reda N. H. M. Families - Confirmed reviews ALL

There is a cleaning problem, devices seems old it required a lot of service during my stay, repeated tries to receive a reply from reception. however, everyone is trying to be helpful.

Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry to hear about the concerns you experienced with the cleanliness and the condition of some of the equipment during your stay. We also sincerely apologize for the difficulties you faced in getting a timely response from our Reception team. We truly appreciate your understanding and your kind comment that our team members were trying their best to assist you. Your feedback has been shared with the concerned departments for further review and follow-up. We hope to have the opportunity to welcome you again and provide you with a more comfortable and seamless experience. Kind regards, Kseniya Mamedova Front Office Manager Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 1.5/5

Abdul S. Solo - Confirmed reviews ALL

Not friendly or customer-focused

Dear Guest, Thank you for sharing your feedback with us. We are sorry to hear that you did not find our service as friendly or customer-focused as expected. We also regret that you felt the rental rate was not fair. We take your comments seriously and will share your feedback with the concerned teams for further review. Your feedback is important to us and helps us identify areas where we can improve. We sincerely apologize that your experience did not meet your expectations and hope to have the opportunity to provide you with a better experience in the future. Kind regards, Kseniya Mamedova Front Office Manager Adagio Premium Dubai Al Barsha

Customer review rating 5.0/5

Haris M. Families - Confirmed reviews ALL

We stayed in Adagio for one year , unfortunately we have to leave due to personal reasons, it was one of our best experience, hotel facilities and service are excellent, specially the staff who treated us like a family , we left with lots of good memories, highly recommended

Dear Haris M., Thank you for your kind words regarding your long-term stay with us. We are thrilled to hear that you enjoyed our facilities and found our staff to be welcoming and supportive. It is gratifying to know that your time here has left you with wonderful memories. We hope to welcome you back in the future. Regards, Tarun Yeddla Cluster Supervisor Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 3.5/5

Elvira B. Solo - Confirmed reviews ALL

Overall, a very average experience. This is a rather old building that is poorly maintained, and the bathrooms pose quite a safety hazard—you have to be extremely careful just getting into the bathtub.While the reception staff were polite, they were not helpful. I experienced an issue with my credit card, and they showed no initiative to help until I reminded them that I have been a loyal Accor member for four years and that they could certainly do something to assist. Instead, they did nothing, and I had to suggest the solution myself. I expected much more from a hotel that claims to be a premium property. Additionally, the restaurants do not offer any discounts for Accor members. The only exception was Java Cafe on the ground floor, which served a nice breakfast and had wonderful, highly admirable, and helpful staff.

Dear Elvira B., Thank you for taking the time to share your feedback regarding your recent stay at Aparthotel Adagio Premium Dubai Al Barsha. We sincerely apologize that we did not meet your expectations during your stay. Your comments are very important to us, and we truly appreciate you bringing your concerns to our attention. Thank you once again for your valuable feedback. It plays a crucial role in our ongoing efforts to improve our services and provide our guests with a better experience. Best regards, Anara Sagyndykova Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 5.0/5

Meeran M. Friends - Confirmed reviews ALL

All was good front office team was great also HK thank you and see you again soon

Dear Valued Guest, Thank you for your kind words regarding our staff and the front office team. We are pleased to hear that you had a positive experience during your stay. It would be our pleasure to welcome you back in the future. Best regards, Anara Sagyndykova Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 5.0/5

Sheshagiri S. M. Families - Confirmed reviews ALL

My family and I were in Dubai to drop my daughter at the university and stayed here for 11 days. The location is very convinient and right on Sheikh Zayed road. There are an abundance of food options nearby and supermarkets near by. The staff are very pleasant and helpful and we truly enjoyed our stay.

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you and your family appreciated our convenient location and spacious accommodations. It is wonderful to know that our team made a positive impression during your visit. We hope to welcome you back for another enjoyable experience in the future. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 4.5/5

Angel M. B. Families - Confirmed reviews ALL

It is comfortable

Dear valued guest, Thank you for your kind feedback. We are delighted to hear that you had a comfortable stay at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Anara Sagyndykova Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 1.0/5

Fatima A. Families - Confirmed reviews ALL

Sorry not so good for me and my family it was hard staying

Dear Guest, Thank you for sharing your feedback. We are truly sorry to hear that your stay was difficult for you and your family and that we did not meet your expectations. We sincerely regret the inconvenience caused and appreciate you bringing this to our attention. Your feedback is important to us and will be shared with the team to help us improve our service. We hope to have the opportunity to welcome you and your family again and provide you with a much better experience. Kind regards, Kseniya Mamedova Front Office Manager

Customer review rating 3.5/5

Mohammed O. Business - Confirmed reviews ALL

I received a room with a broken fridge, which is not atypical. However, it took the maintenance staff 2 days to replace it and all the food I had bought already went bad. Then came the washer/dryer, called front desk at 10am requesting someone to come and take a look, took them 7 hours to do so. And lastly, whenever I had to ask for anything as simple as potable water, it somehow took room service at least 3 hours to bring it over.

Dear Mohammed O., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you faced with the fridge and the washer/dryer, as well as the delays in room service. We strive to ensure our amenities are in good working order and timely responses to guest requests. I acknowledge that the time taken for these issues to be resolved did not meet your expectations, and I appreciate your patience during this time. Your comments are valuable for us to enhance our service standards. Thank you for bringing these matters to our attention. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 1.0/5

R D. V. Families - Confirmed reviews ALL

Stay is comfortable but very poor customer service, phone was not working and have to make multiple requests at the front desk to fix it and locker was not working and room service was very very late

Dear Guest , Thank you for your feedback regarding your recent stay. I regret to hear about the issues with the phone and locker, as well as the delays in room service. Your concerns are noted, and we appreciate your input as we strive to enhance our service. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 5.0/5

Gerald G. Friends - Confirmed reviews ALL

The Customer service were great, very attentive to the requests and accommodating.

Dear Guest, Thank you for your kind words regarding your stay with us. We are pleased to hear that you found our accommodations comfortable and our customer service attentive to your requests. Your feedback is greatly appreciated, and we look forward to welcoming you back soon. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 0.5/5

Faiz A. Families - Confirmed reviews ALL

Very disappointing and unprofessional experience. I was staying at the property and paid the tourism fees and agency fees based on the understanding that I would be able to extend my stay until September. When I approached the reception in August to extend my stay for another month, I was told that there was no availability. What was particularly frustrating is that I was informed only two days before my checkout, and only after I personally approached the reception. If the property already knew there was no availability, existing guests should have been informed much earlier so they could make alternative arrangements. As an existing guest who had already paid the applicable fees and was expecting to extend my stay, I believe I should have been given proper priority or, at the very least, informed well in advance. To make matters worse, the lady at the reception was extremely rude and unhelpful. She did not properly answer my questions or even make an effort to listen to or entertain my request. The attitude and lack of basic customer service made an already frustrating situation even worse. Overall, a very bad experience. The lack of communication, poor handling of existing guests, and rude reception service were extremely disappointing. I expected much better professionalism and customer service.

Customer review rating 4.0/5

Saif A. Families - Confirmed reviews ALL

Good location and spaceous apartment.

Dear Mr. Guest, Thank you for your positive feedback regarding our location and spacious apartments. We are delighted to hear that you enjoyed your stay with us and appreciate your kind words. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 5.0/5

Carla G. R. Families - Confirmed reviews ALL

Thank you. You made my daughter's birthday extra special.

Dear Guest, Thank you for your kind feedback. It is wonderful to hear that you enjoyed your stay and that our team was able to contribute to your daughter's special day. We look forward to welcoming you back in the future. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 5.0/5

Rich-alvin G. Friends - Confirmed reviews ALL

I'm very happy to experience the apartment hotel it's very huge and location that you can view the outside landscape.

Dear Guest, Thank you for your positive feedback regarding your experience at our apartment hotel. We are delighted to hear that you were impressed with the size of the apartment and enjoyed the beautiful views from our location. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Other web-users rate our hotel

  • 206 reviews 9.7/10 Location
  • 535 reviews 8.7/10 Room
  • 897 reviews 9.2/10 Service
  • 10 reviews 8.4/10 WiFi
  • 243 reviews 8.8/10 Cleanliness
  • 147 reviews 8.6/10 Comfort
  • 22 reviews 9.3/10 Breakfast

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