Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.2/5 1,354 reviews

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Novotel Dubai Al Barsha - Image 1
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Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1, POB 450011 DUBAI, United Arab Emirates

Description

Hotel extras

  • Free WIFI throughout the hotel

  • InBalance spa by Novotel and outdoor pool

  • Free daily shuttle to nearby malls and beaches

  • 10 state-of-the-art meeting rooms

  • Walking distance to Insurance Market Metro Station

Our accommodation(s)

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Hotel location

Novotel Dubai Al Barsha

Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1
POB 450011 DUBAI
United Arab Emirates

GPS:25.112416, 55.188687

Telephone
Fax +971 4 304 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,354 reviews

TripAdvisor Rating  4.5/5  4,600 reviews

Disappointed

TripAdvisor rating 3.0/5

RGD111 TripAdvisor review

The staff at Novotel al Barsha are extremely friendly and helpful. Special mention to Trinity at the pool bar for her professionalism and politeness. I have stayed several times at this hotel because of its convenient location. The public areas are very pleasing and clean. However, the bedrooms need refurbished especially the bathroom. The grouting in the tiles in the shower is filthy and no attempt is made to clean it. This is very unhygienic. Additionally, the carpets are dirty and need replaced. Over the years the variety of food in restaurant 365 has diminished , especially evening dinner, with one area which used to provide grilled meat and vegetables now non-operational. Very disappointing. Also, if you enjoy swimming the two pools are really lovely and clean but unfortunately, because of the high buildings receive only partial sun during summer and practically none in winter. All in all I’m afraid the negatives outweigh the positives and I would not recommended this hotel to my friends. Nevertheless I applaud the staff and would give them five stars but not the hotel in general.

Unpleasant

TripAdvisor rating 1.0/5

sjr1103 TripAdvisor review

I would like to highlight my pathetic experience with your hotel which thankfully ended yesterday. I have been a loyal customer of yours since the past 11 years. This time when I stayed at your hotel the service was pathetic. We had to repeatedly call for towels, the tv refused to work. We called for someone to check the tv 4 times during our 3 day stya, no one came. The one time someone came it was at nite when we were going to sleep. The service was pathetic. Repeated calls had to be made with the same requests. If we called for 3 towels we were given only 2( for reasons best known to you’ll) The highlight was your conceirge. The morning of 19.12.25 , we have checked out at 5.30am. We asked for the conceirge who was standing out to get us a taxi for the airport ,he said due to floods there were no taxis and it was an impossibility and then within 5 mins he finds us a car and driver who asked us to pay 900 dhrs to drop us to the airport. The driver and the conceirge colluded to share the money. They kept whispering to each other. This was a plain and simple robbery and because we were desperate and had to catch a flight and reach the airport we were being encouraged to take the taxi. The conceirge kept calling the driver while he was dropping us to ask his share of the cut which only confirmed to us what was transpiring. Is this what accor hotel has come down to? Rob unsuspected & stranded tourists. Its one thing that a taxi driver pulls off a stunt like this and a whole other thing that the conceige who represents the hotel partakes with him. I want to raise a formal complaint to sack that particular person who was on duty at 5 am at the hotel. Even on basis of simple humanity no person would behave like this let alone with a client of his employer. We were being encouraged to pay ten times more by repeatedly being told that nothing was available and he kept pointing to some two gals at the lobby who were waiting since an hour to get a taxi. And then within 5 mins this taxi driver magicaly appears asking for 900 dhrs. Please check the cctv camera. You will know who this person is exactly. He does not deserve a job because basic humanity is missing. Taking undue advantage and par taking in robbery and holding people ransom because their desperate and stranded. This is not hospitality!or tourism ! This is robbery and inhumanity at its finest.

Great experience

TripAdvisor rating 5.0/5

anish m TripAdvisor review

It was a great experience dining at Café Java. The meals were delicious, and the staff were very attentive. Special thanks to the friendly team Harriet, Sonu, Dodou, and Jasmin for their warm hospitality. Hotel have great Security team, you feel safe and valued at first visit. The place is comfortable and well managed. I look forward to returning in the future to enjoy more great service and create more wonderful memories.

Awesome holiday experience!

TripAdvisor rating 5.0/5

clive g TripAdvisor review

The hotel and its amenities were great but it was the staff that really made a difference. Every member of staff were so helpful but the ones that stuck out were: Faith at reception who assisted in correcting our room booking when we arrived. She helped us when we needed help most. Rodney the lifeguard whose prompt action saved a child who fell in the pool. We had children in our group so it comforting to know they were protected. Trinity at the Pool Bar on the Mezzanine floor. What a lovely, helpful and professional young lady. To them all, keep on doing what you’re doing!

Customer review rating 3.5/5

Shayan A. Families - Confirmed reviews ALL

We stayed at this hotel for three nights with our family. The location is excellent, as it is very close to the metro station. Although the hotel is officially a 4-star property, it could easily be considered a 5-star hotel in terms of service quality. The staff were warm, welcoming, and very helpful—especially one of the security staff members, Anas, who was exceptionally friendly and professional. The only downside is that the hotel would benefit from some revamping and maintenance. For instance, the bathroom door was broken and needed fixing, and the carpet should be washed or replaced. That said, these issues did not significantly affect our stay. Overall, we had a very pleasant experience and truly enjoyed our time at the hotel.

Dear Shayan A., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you appreciated our prime location and received warm and helpful service from our staff, particularly Anas. Your kind words will certainly be shared with the team. We take note of your concerns regarding the maintenance of certain facilities, such as the bathroom door and carpet cleanliness. While we strive to maintain high standards throughout the property, we understand that there are areas that require attention. Your insights are invaluable in helping us identify such opportunities for improvement. We are grateful for your overall positive experience and hope to welcome you back in the future for an even better stay. Goodbye and best regards, Novotel Dubai Al Barsha

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Other web-users rate our hotel

  • 1,302 reviews 9.7/10 Location
  • 2,403 reviews 7.2/10 Room
  • 4,793 reviews 9.3/10 Service
  • 31 reviews 9/10 WiFi
  • 1,418 reviews 7.2/10 Cleanliness
  • 896 reviews 8.1/10 Breakfast
  • 610 reviews 6.2/10 Comfort
  • 110 reviews 9.7/10 Wellness Area

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