Novotel Dubai Al Barsha Hotel 4 stars

Was a bit disappointed as I asked for upgrade to a 2 Bedroom Apartment since I have 4 nights suite upgrades. They said I wasn't eligible but to only the next category. So I had to pay for this upgrade. Despite my platinum membership I am not made feel special. And I don't get to use my rewards.

i have visited this hotel in the month of July 2020 (during Covid-19) for business purposes. the hotel was following "ALL SAFE" policy applied by ACCOR, so there was no valet parking however self parking was available at the basement level. check in process was quick and easy and my room was already available at the time of arrival. all safety precautions were taken at the reception at the time of check in such as temperature check for guests, floor markings for social distance and the availability of sanitizers all over the place. room furniture is old and not in a vary good condition such as stains and markings on the wooden doors. the windows are not clean from outside. apparently the facade cleaning is not done on a regular basis. room amenities were available at the time i entered the room. as part of ALL SAFE initiative, there was no magazines nor menus in room however you can scan the QR code to have in-room dinning menu on the mobile. this hotel has only one restaurant and one small cafe, however there is another restaurant in the ground floor which doesn't belong to ACCOR but it is serving great steaks called "swiss butter" it is a must try if you are visiting this hotel. there is a GYM, and two pools in the hotel but one of them was not working at the time i have visited the hotel.

As always with the Accor group, you are assured of the very best attention and service at all times. This was a business trip and the hotel is perfectly located for all access to and from the main highway in Dubai known as Sheikh Zayed Road. The metro is also just a short walk from the hotel as well as the Mall of Emirates shopping mall together with an excellent taxi service always available. The facilities are also excellent with spa, gym, swimming pool and Deck Seven restaurant / bar, the 365 restaurant is closed at the moment but you do have the option of room service for your meals or the fantastic Swiss Butter restaurant where the very high quality of the food and the service is well worth sampling, it's the new hot favourite in town. All in all the Novotel has everything you would need either for couples, families or business you won't go wrong here.

Novotel Al Barsha is not only a fantastic hotel in it's own right, it has an amazing location as well. Ideal for the Metro, Shopping Malls and the rooms are all excellent. Even with the current situation with COVID-19 the high level of cleanliness throughout the hotel is astounding, room service is impeccable and the staff are INCREDIBLE! I cannot recommend this hotel highly enough and all the staff.

All of the Stuff are extremely nice and Professional. I believe this hotel is more than 4 stars. I will definitely come back for a long stay. Thank you for Ahmed, Aisha, Gohar, room/dining services Stuff and the security team. Pleasure meeting you all.

Small, clean hotel with very friendly staff. The breakfast was the nicest feature of the hotel, with an outstanding selection of very high-quality foods. The gym and pool were small, but adequate. If you are interested in sightseeing, this hotel is a bit out of the way. Fortunately, taxi rides are not expensive. But, if you are limited on time, stay closer to either the downtown area or the beach.

My issue with our stay was even though, we were at the prime location with easy connectivity with metro, I didn't have that great stay experience. To name a few incidents, in comparison to other rooms, our bathroom was very small with other bathrooms were bigger in size with shower facilities. Unfortunately, our bathroom had only one tub and handshower, which was not something pleasant. In addition, I had to call everyday to housekeeping to provide the laundry sheets and laundry bags, as we can give 2 complimentary clothes everyday, but unfortunately, the bags and sheets were always missing and I had to give a call to housekeeping every single day to get those things. Other than this, I had good experience, the hotel staff was cooperative.

At first it was a little bumpy, we were a party of three but the room that was given to us was their "standard" room which had two twin beds and they were going to bring a roll bed which made the room nearly impossible to move around in. It was entirely to small for three grown people. We were offered an upgrade to a suite but we had to pay the a fee for the upgrade. I was a little bothered that we had to pay because I feel like the hotel should have had a big enough room for us in the 1st place. However, they worked with us on pricing and it all worked out.

Excellent

I regularly stay at this property and as always, it just works. Good clean accommodation, friendly staff and good location. I will be back.

Wonderful time!

I stayed at Novotel Al Barsha (9-16 March 2020 Room 1319 & 1316) with my 8 yr old daughter and elderly parents. Our stay was extremely comfortable, a home from home. We felt very welcome at all times and the staff were wonderful and helped us whenever we needed them. The rooms were spacious and very clean. Special mention to Gayal Rajitha our housekeeping guy. He made sure our rooms were fully equipped and clean at all times. He always greeted us with a friendly smile and did not hesitate when we asked for something. Gayal deserves to be recognised for his hard work and dedication. I must also mention Clebhert Pinto the Chief Concierge. During our final 2 days amidst the Corono lock down, Clebhert assisted with printing our new flight tickets etc and helped with last minute changes to our itinerary. He should also be recognised for his dedication and professionalism. We had breakfast included in our package and it was well worth the money. Lots of variety, something for everyone from hot food to cold. Restaurant was clean and they had enough food at all times. The only downside was it always felt quite hot in the restaurant and sometimes it was uncomfortable. The Java Cafe was brilliant, my daughter ordered french fries from here everyday! Staff were always pleasant and food was fresh and tasty. The Hotel salon was excellent too, we were in Dubai for my mum's graduation so we used the salon to get ready. They especially made the effort to make my daughter feel special and she was very happy with her 'curly' hair! The pool area on the 7th floor was great and accessible. The pools were clean and well maintained. My daughter was lucky enough to have the kids pool all to herself! The lifeguard was always present and attentive. Wi-fi connection in the hotel was brilliant no matter which floor we were on, it also stayed connected outside in the pool area. The hotel is situated quite close to the main attractions in Dubai. We visited Dubai Miracle Garden, Dubai Mall/Burj Khalifa and The Palm, these were all within 15mins drive from the hotel. Global Village and the airport were the furthest we travelled but only took 20-25 mins. The metro station is opposite the hotel which was handy but we did not use it. Mall of the Emirates is very close by and we often went there for lunch. Thank you to all the staff at Novotel, this was our first visit to Dubai and we will definitely be returning and staying with you again. I have no hesitation in recommending Novotel to future guests.

Dear Sir/ Madam Hotel was nice two years ago. I do not know what happened and/or what changed in Hotel management, because except cleaning the room everything was VERY BAD in the HOTEL.

Great service and superb value for money

Very nice stay, Rooms are decorated nicely and bed is comfortable. The staff members were very professional and extremely nice. Location is great. Literally everything was great and up to expectation.