Novotel Dubai Al Barsha

Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.3/5 846 reviews

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Description

Hotel extras

  • Free WIFI throughout the hotel

  • InBalance spa by Novotel and outdoor pool

  • Free daily shuttle to nearby malls and beaches

  • 10 state-of-the-art meeting rooms

  • Walking distance to Mashreq Metro Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Dubai Al Barsha

Opp Mashreq Metro Station, Sheikh Zayed Road Barsha 1
POB 450011 DUBAI
United Arab Emirates

Telephone +971 4 304 9000

Fax +971 4 304 9100

  • DUBAI METRO:  RED Sharaf DG

  • By plane

    AL MARKTOUM (DWC) At 41km / 25 miles

  • By plane

    DUBAI INT (DXB) At 30km / 18 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 24km / 14 miles - Shuttle paying

  • By plane

    DUBIA INTL AIRPORT At 22km / 13 miles - Shuttle paying

  • By train

    SHARAF DG At 0km / 0 miles

GPS:25.112416, 55.188687

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. 465 rooms, 100 interconnecting family rooms, 89 fully furnished suites, free for 2 kids under 16 sharing their parents' room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  846 reviews

TripAdvisor Rating  4.5/5  3,117 reviews

A decent hotel at a superb location

TripAdvisor rating 5.0/5

MunishM42 Business - TripAdvisor review

We stayed at Novotel Al Barsha for 3 nights during our recent business trip to Dubai. The best thing about the hotel is the location & the room size. It's situated in mid of the business district (JLT) & the old city. 15-20 mins drive either way. Also walking distance to the nearest metro station. We had booked an executive suite but were upgraded to the 3 bedroom suite upon check in. The suite was a huge 2,600 sq. ft area with 3 bedrooms, 5 washrooms, a lobby & dining area, kitchenette, washing area & balconies. The beds were cozy & comfortable. Cleaning was done regularly. Only breakfast was a small let down as the spread was very limited as compared to othe hotels in Dubai. Otherwise the hotel was worth every penny.

Good Stay Overall

Customer review rating 4.0/5

Mervin J. L. Business - Confirmed reviews ALL

The overall experience was good. The Hotel is well appointed and the staff is very courteous. However, the rooms do have a serious safety hazard in the low-lying, sharp corner above the stand with the kettle, which only serves as an encasement for the lamp. I suffered very hard knocks against that, the 3rd one literally made me see stars. I recommend that it is moved higher or all edges rounded off

Dear Mervin, Thank you for taking the time to share your recent experience and your concern at Novotel Dubai Al Barsha. I am glad to hear that you were generally satisfied with your stay. Unfortunately, it seems that we did not meet all your expectations especially when it came to the safety hazard in the low-lying, sharp corner above the stand with the kettle . We would certainly look into that and will consult with the related departments into fixing that , but I cannot tell you right now what is the action to be taken specifically as it still need consultation , if this issue need to be resolved it will apply on all rooms as a standard. but please rest assured that we will be taking action towards its. Your feedback is very valuable to us as we work to be better each and every day. I appreciate your time in sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Alina Zapopadko Hotel Manager

Not as expected

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

The overall experience wasn't as expected, and the overall treatment wasn't up to the level to a diamond loyal customer in your program

Dear Chadi E., Thank you for taking the time to tell us about your experience at the Novotel Dubai Al Barsha. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Zapopadko Hotel Manager

Good except for few essential which look disappointing

Customer review rating 3.5/5

Derek S. Business - Confirmed reviews ALL

Day one check in. Enter the room. No shampoo/shower gel. Ask for it. Did not come. Ask for 3 round they say they are looking for it. Ask for 4th round came with one piece of each. Total took an hour to bring in this items. Strange that these are not in the room upon check in and need an hour and 4 call to get it done. No replenishment done too on subsequent day.

Dear Derek S., Thank you for taking the time to tell us about your experience at the Novotel Dubai Al Barsha. I am sorry that your experience did not meet your expectations especially with our breakfast options and availability ; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alina Zapopadko Hotel Manager

prefect

Customer review rating 5.0/5

L. M. Business - Confirmed reviews ALL

nice house service, bishnu rijal.

Dear M., We very much appreciate your comments regarding your stay at Novotel Dubai Al Barsha. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we would very much appreciate it if you could also share your feedback on TripAdvisor. Please click the link for easy access: https://www.tripadvisor.com/UserReviewEdit-g295424-d35…-Novotel_Dubai_Al_Barsha-Dubai_Emirate_of_Dubai.html I hope your next visit will be as pleasant as the previous one. Sincerely, Alina Zapopadko Hotel Manager

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