Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.2/5 1,443 reviews

Best price
guarantee
Novotel Dubai Al Barsha - Image 1
Novotel Dubai Al Barsha - Image 2
Novotel Dubai Al Barsha - Image 3
Novotel Dubai Al Barsha - Image 4
Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1, POB 450011 DUBAI, United Arab Emirates

Description

Hotel extras

  • Walking distance to InsuranceMarket Metro Station with easy connectivity across Dubai

  • Minutes from Mall of the Emirates, Sheikh Zayed Road, and key business districts

  • Complimentary daily shuttle to JBR Beach, Kite beach and Dubai Outlet Mall

  • Family‑friendly facilities including Kidz Klub, outdoor pool, gym, and spa

  • 10 modern meeting rooms ideal for corporate meetings, trainings, and events

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel Dubai Al Barsha

Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1
POB 450011 DUBAI
United Arab Emirates

GPS:25.112416, 55.188687

Telephone
Fax +971 4 304 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,443 reviews

Customer review rating 1.5/5

Ihab S. Business - Confirmed reviews ALL

Generally speaking the whole experience was a miss and the justification that its difficult times and we are cutting cost is simply not acceptable: 1. Room was stuffy and very poorly maintained (had a clogged sink and shower) 2. Breakfast lacked variety and was below basic, only one type of vegetable, no cheese selection, and the egg station was a disgrace. 3. Shuttle bus was not operating as advertised and in fact that was one of the key perks to actually proceed with Novotel. 4. F&B: very poor selection and variety of F&B outlets, I was a willing spender and didn't have much to spend it on. 5. Pool: for 4 days of my total 9 days stay the pool was out of service, in May with templates at north of 40 degrees, how is that acceptable. 6. I was always mis informed of the benefits I get with my ALL membership, ended up paying full price on F&B when I had 20% off and ended up missing points on my purchases as I was never informed of the 3X points offer. On the good side, stuff were generally good, smiling, accommodating and sincere.

Dear Ihab S., Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the challenges you encountered during your visit. We hope to have another opportunity to welcome you back in the future and provide a more satisfying experience. Best regards, Anara Sagyndykova

Customer review rating 4.5/5

Raechelle A. G. M. Families - Confirmed reviews ALL

It was a nice experience staying in novotel dubai al barsha, the location is very convenient with supermarkets nearby and the view of burj al arab is very nice and relaxing.

Dear Raechelle A. G. M., Thank you for your kind words regarding your stay at Novotel Dubai Al Barsha. We are pleased to hear that you enjoyed the convenient location and the view of the Burj Al Arab. Your satisfaction is important to us, and we hope to welcome you back soon. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 5.0/5

Ahmed M. M. M. Solo - Confirmed reviews ALL

The staff was helpful services was great , so nice & markable .

Dear Ahmed M. M. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff provided helpful service and that you found your experience excellent. Your feedback is invaluable to us as we strive to maintain high standards. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 2.0/5

Angel G. Friends - Confirmed reviews ALL

HSKP threw away my items without consent, cleaning is not the best. IRD did not have a wine opener. Security has cero emotional intelligence or empathy. Front desk is a hit or miss.

Dear Angel G., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the inconvenience you experienced. Your comments are invaluable to us as we strive to enhance our services and guest experience. Best regards, Anara Sagyndykova

Customer review rating 0.5/5

Linda S. Couples - Confirmed reviews ALL

We arrived at around 23:00, and the lobby was very busy with check-ins. After waiting for some time, the front desk assisted us with our check-in. I initially felt pleased to be recognized as a Silver member, and my request for a late checkout until 15:00 was confirmed. However, upon entering the room, we were disappointed to find that we had been assigned a twin-bed room with the beds pushed together and separate duvets, without any prior information. My reservation was clearly for a double/king bed room. We decided to accept the room and try to relax, but then found that the television was not working. We reported this to engineering at around 23:30. At approximately 23:40, we called room service, but no one answered despite several attempts. We then contacted the operator, who kindly assisted with taking our order and informed us that the IRD team would call back within 10 minutes to confirm. After waiting over 30 minutes with no callback, we called the operator again and were given the same assurance. Eventually, the IRD team called, and we waited nearly one hour for only a burger and club sandwich. After dinner, we attempted to rest at around 02:00. At that point, engineering rang our doorbell to check the television — nearly three hours after we had reported the issue. As it was already very late, we declined the service and tried to sleep. The following morning, at around 11:00, someone knocked once and then opened our room door. Fortunately, my partner had engaged the double-lock chain; otherwise, housekeeping would have entered while we were inside, which is completely unacceptable. I informed the staff member that our checkout time was at 15:00. He questioned why, and I explained that late checkout had been requested and confirmed by the front desk. We then called the front office to report the incident. We also requested not to be disturbed further as we wanted to rest. However, during checkout, no one asked about our stay, acknowledged the incidents, or extended any courtesy regarding the multiple service failures we experienced. Overall, this was a disappointing stay, especially considering the lack of communication, delayed service, and poor handling of guest concerns.

Dear Linda S., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your visit, especially regarding the room assignment and the issues with both the television and room service. It is regrettable that we did not meet your expectations in these areas, particularly since you are a valued Silver member. I appreciate your understanding in accepting the room provided, but I recognize the importance of our guests receiving the accommodations they expect. Additionally, I regret that the response time from our engineering and room service teams was not up to our usual standards. Furthermore, I am concerned to hear about the incident with housekeeping entering your room. This does not align with our commitment to guest privacy and security, and I will ensure this matter is addressed with our team. Your feedback is invaluable as it helps us identify areas for improvement. I hope you will consider giving us another opportunity to provide you with a stay that reflects our true standards of service. Best regards, Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Other web-users rate our hotel

  • 1,201 reviews 9.8/10 Location
  • 2,457 reviews 7.5/10 Room
  • 4,656 reviews 9.3/10 Service
  • 26 reviews 8.2/10 WiFi
  • 1,567 reviews 7.6/10 Cleanliness
  • 871 reviews 8.3/10 Breakfast
  • 117 reviews 9.7/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai