Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.2/5 1,517 reviews

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Novotel Dubai Al Barsha - Image 1
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Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1, POB 450011 DUBAI, United Arab Emirates

Description

Hotel extras

  • Free WIFI throughout the hotel

  • InBalance spa by Novotel and outdoor pool

  • Free daily shuttle to nearby malls and beaches

  • 10 state-of-the-art meeting rooms

  • Walking distance to Insurance Market Metro Station

Our accommodation(s)

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Hotel location

Novotel Dubai Al Barsha

Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1
POB 450011 DUBAI
United Arab Emirates

GPS:25.112416, 55.188687

Telephone
Fax +971 4 304 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,517 reviews

Customer review rating 0.5/5

Manal R. J. N. Business - Confirmed reviews ALL

The room was not clean the smell of the room too bad

Dear Manal R. J. N., Thank you for sharing your feedback. I regret to learn about your experience regarding the cleanliness of your room. We value your input and will ensure it is reviewed with our team to enhance our guests' comfort in the future. Best Regards, Anara Sagyndykova

Customer review rating 0.5/5

Rajat R. R. R. Business - Confirmed reviews ALL

The room allocated to me was completely filled with seapage, had dirty furniture & carpets, with dirt marks all over. There were insects & cockroaches all over the room. In the span of 3 nights i had to shift 4 rooms & no room was better then the previous one. Even the staff was not helpfull at all, their attitude was like if you dont like it then just go away dont bother us.

Dear Rajat R., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the condition of the rooms you encountered, as well as the challenges you faced during your time here. Cleanliness and comfort are paramount to our guests' experience, and it is concerning to hear that we fell short in these areas. Furthermore, I regret that our staff's demeanor did not meet your expectations. Your comments will be reviewed with our team to ensure that we provide the level of service and accommodation that our guests deserve. We look forward to welcoming you back in the future. Best regards, Anara Sagyndykova

Customer review rating 4.0/5

Iulian I. Families - Confirmed reviews ALL

Apartment was huge, clean, beatiful view, staff was supportive. However, although there were 5 people checked-in the room, we did not have enough bed linen(for the 5th extra bed provided), duvets and towels. We had to request housekeeping for the missing items. Not a big issue, but I was expecting the room to be replenished properly before the actual guests start using it. Other than that...only good words,we will definetely come back!

Dear Iulian I., Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you found your apartment spacious, clean, and enjoyed the beautiful view, along with the support from our staff. We apologize for the oversight regarding the bed linen, duvets, and towels for the extra bed. While we strive to ensure that all accommodations are fully prepared prior to guest arrival, we appreciate your understanding in this matter. Your comments are valuable as we continuously work to enhance our guest experience. We look forward to welcoming you back in the future. Best regards, Anara Sagyndykova

Customer review rating 0.5/5

Anja S. S. C. G. Business - Confirmed reviews ALL

The carpet in the room was incredibly dirty and the window did not close properly. Was woken up several times due to high noises from the freeway and the smaller road next to the hotel.

Dear Anja S. S. C. G., Thank you for sharing your feedback. I regret that your experience did not meet your expectations due to the cleanliness of the carpet and noise disruptions. Your comments will be reviewed as we constantly strive to enhance guest comfort. Best regards, Anara Sagyndykova

Customer review rating 3.5/5

Willem R. V. K. Business - Confirmed reviews ALL

Room was not ready on arrival

Dear Willem R. V. K., Thank you for your feedback regarding your recent stay. I apologize for the inconvenience you experienced with your room not being ready upon arrival. We value your comments and will take them into consideration as we strive to enhance our guest experience. Sincerely, Anara Sagyndykova

Other web-users rate our hotel

  • 1,314 reviews 9.7/10 Location
  • 2,604 reviews 7.6/10 Room
  • 5,028 reviews 9.3/10 Service
  • 30 reviews 8.8/10 WiFi
  • 1,619 reviews 7.8/10 Cleanliness
  • 939 reviews 8.2/10 Breakfast
  • 123 reviews 9.7/10 Wellness Area

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