Novotel Dubai Al Barsha Hotel 4 stars

Right from check in ( Shaknoza) till my check out (Hatem) every one was very friendly and very helpful. Ms. Anna took very good care of my booking. Thank you Novotel team for an exceptional service.

We’ve spent the night and stayed for a lifetime memories.. So great! And relaxing.. Friendly staff and accommodating

No one contact go to person, I keep getting stopped during my good times for payment, staff seems to afraid of upper management , no communication training , no clarity of information, the room bar has never been stacked, people that answer the phone are boring dull and borderline sending a message why are you bothering us - the A/C issue never gets resolved, and most of all no feeling of welcome - it’s a horrific way to run a hotel and I’ve lived most of my life in hotels - a complete review is needed -

Am not in your hotel for the first time, I have been your guest several times, I have never had any problems and everything was fine

Sherry ( not so sure with her name) accommodated us very well with check in.Also the warm welcome of Esther and Bea from Adagio. We were moved to Novotel side which exceeded our expectation. Regarding the rooms it was really huge and even a dining table for our group. Kitchen was well equipped. Location is accessiblle. The staff were excellent in their fields. Granting our late check out request as well. Will definitely be back in the future.

The hotel is very nice i stay all the time when in Dubai. The rooms are good and service is good.

Very good hotel Specially the staff and Cherly on the reception She is professional and very kind

taking longer than usual, but overall welcoming services was nice. the hotel was fine with very reasonable prices in this location, was nice experience , we prefer this hotel to come again for short trips

Great experience however rooms need to renovated and incomplete cooking utensils

We actually booked in Adagio, but it is already full so we were transferred to Novotel. The room is very spacious. Our main issue is the AC. They initially informed us that it is under maintenance and will be done in few hours. But that did not happen. We made several follow-ups but the issue never got resolved. One maintenance guy went and check, said he will come back. But he did not. No proper resolution from their team. They offer us to give ice to cool us down. How funny. No one checked on us even in the morning. We had to sleep without AC. Not sure if it is only our room who has the issue, or the building itself.

Great value parking and great restaurant and bar

The price is low yet the place is great and relaxing

as a gold member in ALL, my room was upgraded to a higher room grade. also the receptionist have granted me a late check out til 4 pm. however, as a gold member i have the right to get a free refill for the minibar which was empty at the time of check in. i have called the room service to have this refill but unfortunately no one came to fill the mini bar until the time of check out. i was staying in room 2309 for your reference. this time i have tried the bubbles bar which was reopened recently and i have consumed my two free drinks vouchers there. the bar is ok but i guess for this prime location of the hotel, Novotel should think of upgrading the bar to attract a higher level of crowd.

I really enjoyed my stay at Novotel Al Barsha. Most important was the staffs' positive energy and welcome. Manager Anna, reception Aisha, conceirge Alexis was so professional and helpful. Breakfast was very nice and well prepared under good hygiene standards. I am so happy with my stay.

The hotel staff is good the room is clean as well the food is ok...thank you again