Novotel Dubai Al Barsha Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 11,048 reviews

ALLSAFE approved hotel

Information message

Novotel Dubai Al Barsha
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+ 29 Services

Hotel extras

  • Free WIFI throughout the hotel

  • InBalance spa by Novotel and outdoor pool

  • Free daily shuttle to nearby malls and beaches

  • 10 state-of-the-art meeting rooms

  • Walking distance to Mashreq Metro Station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Dubai Al Barsha

Opp Mashreq Metro Station
Sheikh Zayed Road Barsha 1
POB 450011 dubai
united arab emirates

Fax: (+971)4/3049100

Check-in from 14h00

Check out up to 12h00

  • DUBAI METRO:  RED Sharaf DG

  • By plane

    AL MARKTOUM (DWC) At 41km / 25.48 miles

  • By plane

    DUBAI INT (DXB) At 30km / 18.64 miles

  • By plane

    DUBAI INTERNATIONAL AIRPORT At 24km / 14.91 miles - Shuttle paying

  • By plane

    DUBIA INTL AIRPORT At 22km / 13.67 miles - Shuttle paying

GPS:25.112416, 55.188687

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. 465 rooms, 100 interconnecting family rooms, 89 fully furnished suites, free for 2 kids under 16 sharing their parents' room.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 240

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 198 people

Find out more

Our guest reviews for
Novotel Dubai Al Barsha

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,048 reviews

TripAdvisor Rating 4.5/5

2,948 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Clean hotel

Customer review rating 3.5/5

Rubna Solo - 12/01/2022 Confirmed reviews ALL

Stayed there for seven days. Breakfast was good and fresh. Internet connection was efficient. No access to the rooftop if you are not staying in the suites. Level 7 could be open 24 hours for those who want to chill out at night.

Dear Rubna, Thank you for taking the time to share your recent experience at Novotel Dubai Al Barsha. I am glad to hear that you were generally satisfied with your stay. Unfortunately, it seems that we did not meet all your expectations. We would certainly like to learn more about that. Your feedback is very valuable to us as we work to be better each and every day. I appreciate your time in sharing your concerns and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, Alina Zapopadko Hotel Manager

Treatment during sickness and overcharged

Customer review rating 2.0/5

G. M. Friends - 11/01/2022 Confirmed reviews ALL

When I was diagnosed with Covid, the treatment was not good. There was no sanitizing of my linens or room to help me recuperate, or few supplies replenished, I had to ask repeatedly. The in-room food delivered was always cold, I was also forced to pay double for a stay I prepaid for on 1/1-4/1. I was overcharged $580. I with 10 others decided to leave for another hotel to recuperate.

Dear M. G., Thank you for being our valued guest at Novotel Dubai Al Barsha. Welcoming, safeguarding and taking care of others is at the very heart of what we do and who we are. The health, safety and well-being of our staff, guests and partners remains our top priority as the world goes through this unprecedented crisis. As hotels are now granted to operate up to a full occupancy, we will go even further with the implementation of additional hygiene and safety measures that draw on our long-standing experience and best practices. Our mission is to protect guests and staff, making sure our guests will feel safe. We sincerely apologise for the inconvenience you experienced in the past and I hope that you will give us the opportunity to serve you better and I wish you and your family remain safe and in good health. Sincerely, Alina Zapopadko Hotel Manager

Good location

Customer review rating 4.5/5

Zachariah M. Families - 02/01/2022 Confirmed reviews ALL

The overall experience was good

Dear Zachariah , We very much appreciate your comments regarding your stay at Novotel Dubai Al Barsha. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we would very much appreciate it if you could also share your feedback on TripAdvisor. Please click the link for easy access: https://www.tripadvisor.com/UserReviewEdit-g295424-d35…-Novotel_Dubai_Al_Barsha-Dubai_Emirate_of_Dubai.html I hope your next visit will be as pleasant as the previous one. Sincerely, Alina Zapopadko Hotel Manager

Location and a friendly environment

Customer review rating 3.5/5

Masud H. Solo - 27/12/2021 Confirmed reviews ALL

Room was nice and clean, however TV was not working. Window glass and balcony was very dirty with lots of dust on the window glass. Staff of breakfast buffet was much less resulting in attending to need was very slow. Buffet food was excellent and tasty. Overall staff was friendly and helpful.

Dear Mr. H., Thank you for taking the time to share your recent experience at Novotel Dubai Al Barsha. I am pleased to hear that we have met your expectations and thank you for sharing with us your feedback on the points we needed to improve. We have appointed a professional facade cleaning company for the external cleaning of the building. As for breakfast staff, our HR team are actively working on hiring more team members to cover the daily operations. We are positively looking forward to complete our team members in order to deliver the best service our guests deserve. I really appreciate your taking the time to share your feedback and I hope that you will consider us again in your future accommodation needs. Sincerely, Alina Zapopadko Hotel Manager

Generally OK, with a few points for improvement

Customer review rating 3.5/5

Michel Families - 25/12/2021 Confirmed reviews ALL

Overall quite OK. Friendly welcome. Breakfast buffet OK but nothing outstanding. Decent wellness area. Super happy our room was already available at 9 in the morning, very welcome after a short night flight from Europe.

Dear Mr. L., Thank you for your recent stay at Novotel Dubai Al Barsha and for taking the time to complete the survey. We are glad to hear that you were generally satisfied with your stay. Unfortunately, it seems that we have not fulfilled all of your expectations. I apologise for the inconvenience of the lacking bed arrangement for your children. I really appreciate your taking the time to share your feedback and I hope that you will consider us again in your future accommodation needs. With much appreciation, Alina Zapopadko Hotel Manager

decent stay

Customer review rating 3.5/5

Ahmed I. Families - 24/12/2021 Confirmed reviews ALL

pillows were uncomfortable- Thin and insufficient.

Dear Mr. I., Thank you for taking the time to share your recent experience at Novotel Dubai Al Barsha. We are glad to hear that you were generally satisfied with your stay. Unfortunately, it seems that we have not fulfilled all of your expectations. We would certainly look into the quality of our pillows and make some changes if necessary. Your feedback is invaluable to us as we work to improve every day. We appreciate your taking the time to share your concerns and hope that you will give us an opportunity to serve you better. Sincerely, Alina Zapopadko Hotel Manager

Great location

Customer review rating 5.0/5

Genevieve C. K. Couples - 22/12/2021 Confirmed reviews ALL

Close to the metro station, food street as well.

Dear Ms. K., Thank you for you recent stay at Novotel Dubai Al Barsha and for taking the time to complete the survey. I am pleased to hear that we have met your expectations and look forward to welcoming you again in the near future. With much appreciation, Alina Zapopadko Hotel Manager

good stay

Customer review rating 4.5/5

Hamid N. Couples - 21/12/2021 Confirmed reviews ALL

Nice lobby, good room for me, very kind and welcoming staff.

Dear Mr. N., Thank you for your recent stay at Novotel Dubai Al Barsha and for taking the time to share your review. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. With much appreciation, Alina Zapopadko Hotel Manager

Good Stay and Great Hospitality

Customer review rating 5.0/5

Asd Solo - 17/12/2021 Confirmed reviews ALL

The room has been upgraded to executive suit free of cost and offered by the receptionist without even asking for it. They provide a free access to the mini bar soft drinks and welcomed me with plate of sweets. All was great but breakfast and dinner was OK since no many choices. Hospitality are great and staff are friendly and supportive.

Dear Mr. S., We very much appreciate your comments regarding your stay at Novotel Dubai Al Barsha. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we would very much appreciate it if you could also share your feedback on TripAdvisor. Please click the link for easy access: https://www.tripadvisor.com/UserReviewEdit-g295424-d35…-Novotel_Dubai_Al_Barsha-Dubai_Emirate_of_Dubai.html I hope your next visit will be as pleasant as the previous one. Sincerely, Alina Zapopadko Hotel Manager

Nice Place, Friendly Staff

TripAdvisor rating 5.0/5

sadeddinali1972 17/12/2021 TripAdvisor review

I got a free upgrade to my room. The receptionist had offered me an executive suit as while I was booking a normal room. The upgrade was offered and not requested which makes a big difference. I felt very special and this was because I am a Diamond All member. I has also been offered a welcome drink and a free access to the soft drinks in the room mini-bar with daily refilling. Welcoming pale of sweets has been delivered to my door step. The staff is very friendly and welcoming and the hospitality was outstanding.

Dear Sadeddinali, Thank you for your recent stay at Novotel Dubai Al Barsha and for taking the time to share your review. I am glad to hear that we have met your expectations. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you back again soon. With much appreciation, Alina Zapopadko Hotel Manager

Well located, good place to stay

Customer review rating 4.5/5

Intikhab K. Families - 12/12/2021 Confirmed reviews ALL

It was fantastic, good rooms, clean & hygienic. Reception service was very good, house keeping & break fast was above average.

Dear Mr. K., Thank you for your recent stay at Novotel Dubai Al Barsha and for taking the time to share your review. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. With much appreciation, Alina Zapopadko Hotel Manager

Comfortable Stay

Customer review rating 5.0/5

Pat B. Business - 08/12/2021 Confirmed reviews ALL

My recent stay at the Novotel Al Barsha was short but a delight. The personnel are always professional and courteous. Comfort and care are top priorities for this hotel.

Dear Mr. Bernard, We very much appreciate your comments regarding your stay at Novotel Dubai Al Barsha. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we would very much appreciate it if you could also share your feedback on TripAdvisor. Please click the link for easy access: https://www.tripadvisor.com/UserReviewEdit-g295424-d35…-Novotel_Dubai_Al_Barsha-Dubai_Emirate_of_Dubai.html I hope your next visit will be as pleasant as the previous one. Sincerely, Alina Zapopadko Hotel Manager

Quite and well located

Customer review rating 5.0/5

Ahmad Business - 07/12/2021 Confirmed reviews ALL

Hotel is quite, rooms are clean and staff are professional.

Dear Mr. Nabil, Thank you for your recent stay at Novotel Dubai Al Barsha and for taking the time to share your review. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. With much appreciation, Alina Zapopadko Hotel Manager

Dubai Trip

TripAdvisor rating 5.0/5

patbernard2021 Business - 04/12/2021 TripAdvisor review

Excellent Hotel. Personnel are courteous and professional. Food and Room Service are excellent. Gym has a nice assortment of equipment and the hours are convenient. Hotel is within walking distance of the Emirates Mall. Great Place to stay. Highly Recommend.

Dear Pat Bernard, Thank you for choosing to stay at Novotel Dubai Al Barsha and for sharing your review. I am pleased to hear that you enjoyed your stay and we really appreciate your recommendation. The team and I look forward to welcoming you again in the near future. Sincerely, Alina Zapopadko Hotel Manager

Comfortable stay

Customer review rating 5.0/5

Abdullah A. Families - 03/12/2021 Confirmed reviews ALL

Awesome Fitness center good spa nice swimming pool Oversized apartment Fully equipped apartment Well located Easy chick in and out

Dear Mr. A., We very much appreciate your comments regarding your stay at Novotel Dubai Al Barsha. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we would very much appreciate it if you could also share your feedback on TripAdvisor. Please click the link for easy access: https://www.tripadvisor.com/UserReviewEdit-g295424-d35…-Novotel_Dubai_Al_Barsha-Dubai_Emirate_of_Dubai.html I hope your next visit will be as pleasant as the previous one. Sincerely, Alina Zapopadko Hotel Manager

Novotel Al Barsha

TripAdvisor rating 4.0/5

KishoreUttamchandani 02/12/2021 TripAdvisor review

Great location. Very close to Mall of the Emirates. Reasonably priced. Very nice breakfast. Staff were very nice. Gym was well equipped (although I never used it). Would strongly recommend this hotel if you are looking for a reasonably priced decent hotel.

Dear KishoreUttamchandani, Thank you for choosing to stay at Novotel Dubai Al Barsha and for sharing your review. I am pleased to hear that we have met your expectations and we really appreciate your recommendation. The team and I look forward to welcoming you again in the near future. Sincerely, Alina Zapopadko Hotel Manager

good stay

Customer review rating 5.0/5

Naglaa Z. Business - 28/11/2021 Confirmed reviews ALL

Very good stay I enjoyed a lot

Dear Mr. Z., Thank you for your recent stay at Novotel Dubai Al Barsha and for taking the time to share your review. It is a pleasure to receive your positive feedback. I will share your comments with our team. I am confident that your feedback will be an encouragement to all of our associates as we continually improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. With much appreciation, Alina Zapopadko Hotel Manager

Good Hotel for the budget

TripAdvisor rating 4.0/5

OnAir826362 Business - 20/11/2021 TripAdvisor review

Well organized hotel, fairly clean. Same limited menu in all restaurants and room service. Pillows are uncomfortable and was not able to reduce the AC temperature, either freezing or Off. staff are very kind and always ready to help.

Not like before

TripAdvisor rating 2.0/5

Matcesena Business - 18/11/2021 TripAdvisor review

Sorry but this hotel becomes old and rooms need renovation. Also housekeeping service don’t pay attention to the details, every day something was missing in the room. I’ve been many times in this hotel before, honestly speaking I will look for something else in the future.

Can do much much better!

TripAdvisor rating 3.0/5

katmandou06 22/10/2021 TripAdvisor review

Superior room too small and carpet old and dirty. TV not working. Staff not particularly smiley but I guess it is common to the Hotel industry in the Middle East due to the poor level of training of the staff. No Voiturier. Breakfast extremely repetitive. Menu of the bar very poor (but food was ok). And why on earth would the hotel favor an outside restaurant instead of promoting it's own restaurant!? This was an enigma to me.... The gym was relatively good (but no water accessible!) but the coaches at the entrance a bit dry and rude.

Dear Katmandou, Thank you for taking the time to tell us about your experience at Novotel Dubai Al Barsha. I am sorry to learn that your experience has not lived up to your expectations. Please be assured that we are taking the appropriate measures to address the issue and prevent it from happening again. We appreciate your taking the time to share your concerns and hope that you will soon give us an opportunity to serve you better. With much appreciation, Alina Zapopadko Hotel Manager

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