Hotel that makes every moment matter. The Novotel Dubai Al Barsha is a 4-star hotel located in Dubai's city centre with convenient access to the city's major business hubs and leisure attractions. Our state-of-the-art meeting rooms are the perfect place for conferences, trainings and meetings of all kinds. After a day of sightseeing or business meetings, enjoy a relaxing dip in our beautiful heated outdoor pool or enjoy a pre-dinner drink at the bar.
The spectacular Novotel Dubai Al Barsha towers over Sheikh Zayed Road, close to the city's major business hubs and tourist attractions. The Insurance Market Metro Station, just across the street, offers quick access to the famous Mall of the Emirates. The mall has everything from denim to diamonds. Later, chill out at Ski Dubai, warm up on Jumeirah Beach, stroll through the Souk Madinat, marvel at the Burj Khalifa and the World Trade Centre, and much more.
Perfectly located in Dubai's Al Barsha area, Novotel Dubai Al Barsha offers easy access to all major attractions. Easy access to Sheikh Zayed Road and only a short walk away from Dubai metro station - every location in the city is easy to reach.
Novotel Dubai Al Barsha is the perfect choice for business and leisure travelers looking to stay in the heart of Dubai and to explore what the city has to offer. My team and I look forward to welcoming you to Novotel!
Julia Schamne, Hotel Management
Hotel that makes every moment matter. The Novotel Dubai Al Barsha is a 4-star hotel located in Dubai's city centre with convenient access to the city's major business hubs and leisure attractions.
Hotel extras
Walking distance to InsuranceMarket Metro Station with easy connectivity across Dubai
Minutes from Mall of the Emirates, Sheikh Zayed Road, and key business districts
Family‑friendly facilities including Kids Club, outdoor pool, gym, and spa
11 modern meeting rooms ideal for corporate meetings, trainings, and events
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Superior Double Room
, Room 2 :
Superior Twin Room
Room
Superior Double Room
Photo out of - Superior Double Room
Unwind in a contemporary 29 sqm room featuring a queen-size bed, city views, complimentary Wi-Fi, and modern amenities. Perfect for business and leisure travellers seeking comfort in the heart of Dubai.
Designed for shared stays, this 29 sqm room features twin beds, city views, complimentary Wi-Fi, and modern comforts, offering a relaxing retreat close to Dubai's key business and leisure destinations.
Thoughtfully designed for accessibility and comfort, this 29 sqm room features a queen-size bed, accessible facilities, complimentary Wi-Fi, and modern amenities for a seamless Dubai stay.
Upgrade your stay in a stylish Executive Room featuring a queen-size bed, premium amenities, complimentary Wi-Fi, and city views. Ideal for business travellers seeking extra comfort and convenience.
Combining comfort and functionality, this Executive Room features twin beds, premium amenities, complimentary Wi-Fi, and city views, making it ideal for both business and leisure stays.
Experience elevated comfort with spacious living and sleeping areas, premium amenities, complimentary Wi-Fi, and contemporary design, perfect for business trips and longer stays.
Views:
Ocean/Sea view
Most of the accommodation:
Corner Room
Max. number of persons
4
Area
From
73 m²
/
785 sq ft
Bedding
Queen size bed(s) x1
Single sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee maker
Coffee/tea making facilities
Illy coffee machine
Kettle
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathrobe
Bathroom products
Bidet
Hair dryer in bathroom
Make-up/magnifying mirror
Telephone in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Phone Facilities
Direct dial telephone
Tv Facilities
Satellite/cable colour TV
TV with on-screen billing info
32'/81 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Double Glazing
Shoe polisher
Soundproof room
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
4 pers. max
73 m²
/
785 sq ft
Bedding
1 x Queen size bed(s) and
1 x Single sofa bed(s)
Enjoy extra space and flexibility in a contemporary suite with a separate living area, complimentary Wi-Fi, and modern amenities. Ideal for extended stays and guests seeking added comfort.
Views:
City View
Most of the accommodation:
Corner Room
Max. number of persons
4
Area
From
48 m²
/
516 sq ft
Bedding
Queen size bed(s) x1
Single sofa bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Coffee/tea making facilities
Kettle
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Accessible bathroom
Bathrobe
Bathroom products
Bidet
Hair dryer in bathroom
Make-up/magnifying mirror
Telephone in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Phone Facilities
Direct dial telephone
Tv Facilities
Satellite/cable colour TV
TV with on-screen billing info
32'/81 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Shoe polisher
Soundproof room
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
4 pers. max
48 m²
/
516 sq ft
Bedding
1 x Queen size bed(s) and
1 x Single sofa bed(s)
Feel at home in a spacious suite featuring a separate bedroom and living room, contemporary furnishings, and modern amenities. Ideal for families, extended stays, and added privacy.
Views:
City View
Most of the accommodation:
Corner Room
Max. number of persons
4
Area
From
70 m²
/
753 sq ft
Bedding
Queen size bed(s) x1
Queen size bed(s) x1
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Bottled water
Fridge
Kettle
Microwave
Free in Room Mineral Water
Furnished Kitchen
Bathroom
Bathroom Facilities
Accessible bathroom
Bathrobe
Bathroom products
Bidet
Hair dryer in bathroom
Make-up/magnifying mirror
Telephone in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
RJ 11 Outlet
RJ 45 Outlet
Phone Facilities
Direct dial telephone
Tv Facilities
Satellite/cable colour TV
TV with on-screen billing info
32'/81 cm screen
LED screen - Light-emitting diode screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Safe deposit box in room
Security Peephole
Smoke alarm in room
Sprinkler in room
Comfort Features
Alarm clock
Blackout curtain
Blackout Facilities
Double Glazing
Shoe polisher
Soundproof room
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
4 pers. max
70 m²
/
753 sq ft
Bedding
1 x Queen size bed(s) and
1 x Queen size bed(s)
Perfect for families and groups, this spacious suite offers two bedrooms, generous living areas, and modern amenities, providing the comfort and convenience of a home away from home.
Designed for larger families and extended stays, this expansive suite features three bedrooms, spacious living areas, and contemporary amenities for a comfortable Dubai stay.
Plugs and converters available on desks
Additional charge
Safe deposit box at reception
Safe deposit box at reception
Check In & Check-out facilities
Express check-in
Express check-out
Late Checkout
Luggage storage
Luggage storage
Concierge
Concierge
Limousine
Limousine
Additional charge
Currency exchange
Currency exchange
Pets
Pets not allowed
Catering
2 Restaurants
2 Bars
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Additional charge
Business
11 Meeting rooms
Business Center
Self service business center
Business center with support staff
Business center is wheelchair accessible
Family
Services for children
Board games available
Well-being
Novotel pool
Outside
On site
In Balance by Novotel
On site
Hammam
Additional charge
Sauna room
Additional charge
Massage
Additional charge
Sports and leisure
Wind surfing facilities
Additional charge
Nearby
Water-skiing
Additional charge
Nearby
Jet-ski
Additional charge
Nearby
Deep sea fishing/Sea fishing
Additional charge
Nearby
Horseback riding
Additional charge
Nearby
Football
Additional charge
Nearby
Basketball court
Additional charge
Nearby
Volleyball
Additional charge
Nearby
Bodybuilding equipment/Gym
On site
Jogging track
Nearby
Golf
Additional charge
Nearby
Boat excursions
Additional charge
Nearby
Bowling
Additional charge
Nearby
Snorkelling/Scuba diving center
Additional charge
Nearby
Scuba diving
Additional charge
Nearby
Gym
On site
Table tennis
Additional charge
Nearby
On site
Indoor parking
Private
236 parking spaces
Parking opened 24/7
Max Limited Height: 2.4 m
/
7.8 ft
Services & equipment
Stairs
Valet parking
TESLA recharging units
Vehicles
Motorcycle places
Security
Well-lit parking
Extinguisher
Video surveillance in parking
Controled access parking
Parking equipped with lights
Smoke extractors in car park
Accessibility
Elevators
Accessible parking
Page 1 out of 1, Restaurant 1 :
365 ALL DAY DINING
, Restaurant 2 :
CAFÉ JAVA
365 ALL DAY DINING
Photo out of - 365 ALL DAY DINING
365 Restaurant offers an all-day dining experience featuring international cuisine, live cooking stations, themed buffets, and fresh seasonal flavours in a contemporary setting at Novotel Dubai Al Barsha.
Cooking style
International
Chef name
Rustamjon Eshkulov
Capacity
200
Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1, POB 450011 Dubai, United Arab Emirates
365 Restaurant offers an all-day dining experience featuring international cuisine, live cooking stations, themed buffets, and fresh seasonal flavours in a contemporary setting at Novotel Dubai Al Barsha.
CAFÉ JAVA
Photo out of - CAFÉ JAVA
A beautiful café serving fresh French pastries, bagels, wraps, sandwiches and salads. A wonderful beverage selection of specialty coffees, teas, fresh juices, smoothies.
Cooking style
Cafe
Chef name
Rustamjon Eshkulov
Capacity
40
Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1, POB 450011 Dubai, United Arab Emirates
A beautiful café serving fresh French pastries, bagels, wraps, sandwiches and salads. A wonderful beverage selection of specialty coffees, teas, fresh juices, smoothies.
Page out of
DECK SE7EN
Photo out of - DECK SE7EN
Experience the flavours of Italy at Deck Se7en, an inviting al fresco restaurant offering authentic Italian cuisine, freshly prepared specialties, and outdoor dining in a vibrant and relaxed atmosphere.
Experience the flavours of Italy at Deck Se7en, an inviting al fresco restaurant offering authentic Italian cuisine, freshly prepared specialties, and outdoor dining in a vibrant and relaxed atmosphere.
Flying Elephant
Photo out of - Flying Elephant
Discover a world where theatre, mystery, and mixology blend seamlessly. draws inspiration from Bombay's hidden speakeasies the legendary 'aunty bars' where every drink was served with a story, and every moment carried an air of intrigue.
Discover a world where theatre, mystery, and mixology blend seamlessly. draws inspiration from Bombay's hidden speakeasies the legendary 'aunty bars' where every drink was served with a story, and every moment carried an air of intrigue.
Breakfast
Photo out of - Breakfast
Start your day your way with four breakfast options: an international buffet at 365 Restaurant, early morning snacks at Café Java a quick coffee and croissant, or breakfast in your room.
Buffet
365 Restaurant offers international cuisine, live cooking stations, and fresh flavours in a welcoming all-day dining setting, perfect for breakfast, lunch, and dinner.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Hot Breakfast
Cold breakfast
Restaurant
365 Restaurant
Start your day your way with four breakfast options: an international buffet at 365 Restaurant, early morning snacks at Café Java a quick coffee and croissant, or breakfast in your room.
Pool
Photo out of - Pool
Perfect for both leisure and relaxation, our outdoor swimming pool offers a refreshing retreat where guests can swim, unwind, and enjoy the Dubai sunshine.
Novotel pool
Perfect for both leisure and relaxation, our outdoor swimming pool offers a refreshing retreat where guests can swim, unwind, and enjoy the Dubai sunshine.
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Chlorure treatment
At your disposal
Flotation Devices
Children Pool
Shower
Lifeguard
Access & Security
Lifeguard
Staff trained in first aid
Dimension
Pool Depth Min:
1.5 m /
0.5 ft
Pool Depth Max:
1.5 m /
0.5 ft
Pool Size Min:
1 m /
3.3 ft
Pool Size Max:
1.4 m /
4.6 ft
Perfect for both leisure and relaxation, our outdoor swimming pool offers a refreshing retreat where guests can swim, unwind, and enjoy the Dubai sunshine.
Fitness center
Photo out of - Fitness center
A well-designed fitness centre with advanced TechnoGym equipment for any workout levels and a team of professional trainers.
In Balance by Novotel
A well-designed fitness centre with advanced TechnoGym equipment for any workout levels and a team of professional trainers.
Opening hours
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
-
Sunday
-
-
-
Subsequent opening hours
Location
On site
Fitness equipment
Free weights
Rowing machine
Exercise Bike
Treadmill
Strength equipment
Fitness machines
Fitness machines with individual screens
Weight machine
Core/stability training equipment
Cardiovascular equipment
Exercise bikes
Cross trainer
Towels available
Wellness services and equipments
HammamAdditional charge
Sauna roomAdditional charge
Area lounge
Rest room
Personal lessons and special care
MassageAdditional charge
Fitness coach
A well-designed fitness centre with advanced TechnoGym equipment for any workout levels and a team of professional trainers.
Soul Senses
Photo out of - Soul Senses
Additional charge
The spa provides state of the art wellness facilities. It offers a variety of enriching and rejuvenating treatments in its 7 rooms.
Welcome to a world of relaxation and well-being. Our dedicated spa team invites you to unwind, recharge, and indulge in rejuvenating treatments designed to restore balance, relax the body, and refresh the mind.
Host your wedding or special celebration at Novotel Dubai Al Barsha. With flexible event spaces, customised catering, and expert event planning, we provide the perfect venue for memorable ceremonies and receptions in Dubai.
From traditional ceremonies to contemporary celebrations, our versatile venues can be tailored to your vision. Create unforgettable moments with personalised décor, exceptional catering, and dedicated support throughout your special day.
Wedding co-ordinator
Our dedicated wedding coordinator will guide you through every detail, from planning and venue setup to catering and guest arrangements, ensuring a seamless and stress-free celebration from start to finish.
Host your wedding or special celebration at Novotel Dubai Al Barsha. With flexible event spaces, customised catering, and expert event planning, we provide the perfect venue for memorable ceremonies and receptions in Dubai.
Requested for a bigger room size, and Tarik at check in went out of his way to accommodate me. Grateful to his efforts.
Customer review rating 3.0/5
Abhishek A.
Business
-
Confirmed reviews ALL
Location of hotel was convenient but there has been issue like rooms were congested, damaged towels were there. TV was not working tried to get help from front desk/ room service etc but no one took the inhouse call which was really frustrating.
Customer review rating 5.0/5
Anatoliy T.
Families
-
Confirmed reviews ALL
Great staff, and very nice location hotel. Food service very nice.
Dear Guest,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our facilities, location, and food service, as well as the service provided by our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 5.0/5
Julian R.
Solo
-
Confirmed reviews ALL
Amazing hotel with excellent staff couldn’t fault anything during my visit
Dear Guest,
Thank you for your kind words about our hotel and staff. We are delighted to know that you had an exceptional experience during your stay. Your feedback motivates us to continue delivering high-quality service.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 4.5/5
Farhana K. M. H.
Families
-
Confirmed reviews ALL
This is our second time and it's total worth booking ..we loved and enjoyed our weekend.. Such a beautiful place for leisure and fantastic breakfast menu.. highly Recommended
Dear Guest,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and appreciated our breakfast offerings. Your recommendation means a lot to us, and we look forward to welcoming you again soon.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Dear Mohammad E. B.,
Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and the room comfortable. We take note of your comments about the furnishings and will consider them as part of our ongoing improvement efforts.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 4.5/5
Afnan S.
Families
-
Confirmed reviews ALL
Requested for a bigger room size, and Tarik at check in went out of his way to accommodate me. Grateful to his efforts.
Customer review rating 3.0/5
Abhishek A.
Business
-
Confirmed reviews ALL
Location of hotel was convenient but there has been issue like rooms were congested, damaged towels were there. TV was not working tried to get help from front desk/ room service etc but no one took the inhouse call which was really frustrating.
Customer review rating 5.0/5
Anatoliy T.
Families
-
Confirmed reviews ALL
Great staff, and very nice location hotel. Food service very nice.
Dear Guest,
Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our facilities, location, and food service, as well as the service provided by our staff. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 5.0/5
Julian R.
Solo
-
Confirmed reviews ALL
Amazing hotel with excellent staff couldn’t fault anything during my visit
Dear Guest,
Thank you for your kind words about our hotel and staff. We are delighted to know that you had an exceptional experience during your stay. Your feedback motivates us to continue delivering high-quality service.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 4.5/5
Farhana K. M. H.
Families
-
Confirmed reviews ALL
This is our second time and it's total worth booking ..we loved and enjoyed our weekend.. Such a beautiful place for leisure and fantastic breakfast menu.. highly Recommended
Dear Guest,
Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your time at our hotel and appreciated our breakfast offerings. Your recommendation means a lot to us, and we look forward to welcoming you again soon.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 4.0/5
Ahmed M. K. A. K.
Families
-
Confirmed reviews ALL
All went well. ... Note. That. There. We're. No toilet kits (toothbrushes paste and. Comb )
Dear Valued Guest,
Thank you for your positive feedback regarding your stay with us. We appreciate your comments on our location and comfort. We would like to inform you that our standard policy does not include certain toiletries; however, they are available upon request.
Best Regards,
Anara Sagyndykova
Novotel Dubai A. Barsha.
Customer review rating 0.5/5
Ahmad H.
Solo
-
Confirmed reviews ALL
My stay was totally disappointed. From all aspects very dirty carpets, very dirty in room seats, bed and pillows wasn't comfortable welcoming sweets without covers. Will never ever come back again or recommend it.
Customer review rating 5.0/5
Emad R.
Solo
-
Confirmed reviews ALL
Very honest, Clean , quite 👌
Dear Valued Guest,
Thank you for your positive feedback. We are delighted to hear that you found our hotel to be clean, quiet, and honest in service. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
Best Regards,
Anara Sagyndykova
Novotel Dubai Al Barsha.
Customer review rating 5.0/5
Akshay K. S. /. J. D. W.
Friends
-
Confirmed reviews ALL
I enjoyed my trip to dubai . Hotel was nice ,team is great . Will be back
Dear Valued Guest,
Thank you for your delightful feedback. We are thrilled to hear that you enjoyed your stay and found our team to be great. We look forward to welcoming you back on your next visit to Dubai.
Best Regards,
Anara Sagyndykova
Novotel Dubai Al Barsha.
Customer review rating 4.0/5
Yakub K.
Couples
-
Confirmed reviews ALL
Great, no complaints, house keeper were very good
Dear Guest,
Thank you for your kind words regarding our housekeeping team. We are delighted to hear that your experience met your expectations, and we appreciate your feedback.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 5.0/5
Rehan S.
Solo
-
Confirmed reviews ALL
It’s always great experience to stay in the branch of Novotel. Friendly staff great amnesties. And the breakfast spread was good as well
Dear Guest,
Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our friendly staff, amenities, and breakfast spread. Your feedback inspires us to continue providing excellent experiences for our guests.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 2.5/5
Stefan H.
Business
-
Confirmed reviews ALL
I knew my flight arrived early Sunday morning, so I booked a room on Saturday to ensure easier check in. This was confirmed by email. On arrival, it transpired my room had been given to another guest. I had to have a different room with twin beds and move again several hours later. No apology, no recompense. Throughout my stay housekeeping was dreadful. The room was often no cleaned at all. Towels not replaced, water not replaced. The bath was dirty on arrival and wasn't cleaned in 2 weeks. (I used the shower). The restaurant food was great if I ate at 0730, but by 0900 the restaurant was in chaos. Food options were not refilled, the coffee machine didn't work, or had long queues for the two slow machines. The staff are lovely but the system and management let them down. The worst part though was the fire alarm activating and loud speaker instructions to evacuate due to a fire in the hotel. Guests evacuated via the stairs ( I was on the 21st floor). On arrival at reception guests were informed it was just an exercise and they didn't need to evacuate. The hotel has planned to put letters in guests rooms informing of the exercise. However they failed to do so for many guests. No fire Marshals were in the stairs wells, guests were struggling down stairs with breathing difficulties, disabilities and age. When challenged there was no apology, no remedial action, no recompense. Overall the hotel has great potential but it is being held back by poor management at all levels with much ego and not enough accountability. Needless to say I won't be using Novotel in future.
Dear Guest,
Thank you for taking the time to share such detailed feedback about your stay.
We sincerely apologize for the difficulties you experienced, particularly regarding the room allocation upon arrival, housekeeping service, breakfast experience, and the disruption caused by the fire alarm.
Regarding the fire alarm activation, please allow me to clarify that this was a planned testing of the hotel’s fire and life-safety system, as required by the local authorities to ensure that all systems are functioning properly. Letters informing guests about the planned exercise were placed in the rooms in advance. However, we sincerely regret that this information was not received by all guests as intended, which understandably caused concern and inconvenience.
I personally contacted you during your stay and had the opportunity to speak with you in detail. Please accept my sincere apologies once again for the concerns you raised. Following our conversation, all the feedback and comments you shared were communicated to the relevant departments for review and appropriate follow-up.
We also regret the shortcomings you experienced with housekeeping and breakfast service. While we are pleased that you found our team members lovely and appreciated the quality of the food, we understand that the overall experience did not meet the standard you expected.
Thank you again for bringing these matters to our attention and for allowing us the opportunity to speak with you personally. We truly value your feedback and will use it to address the areas highlighted.
Kind regards,
Kseniya Mamedova
Front Office Manager
Novotel Dubai Al Barsha
Customer review rating 5.0/5
Rahul V.
Business
-
Confirmed reviews ALL
I became a frequent guest after my first stay. Manager Kseniya is one of the best and most hardworking people. She has solutions for every issue and is so polite and respectful. Looking forward to my next trip!
Dear Rahul V.,
Thank you for your kind words regarding your experience at our hotel. We are thrilled to hear that you feel at home during your stays and appreciate your recognition of our team's efforts. We look forward to welcoming you back on your next trip.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 5.0/5
Ahmed E. A. E. S.
Solo
-
Confirmed reviews ALL
Excellent reception team (Ayesha, Yoon, HSU, Ashraf, Kseniya, Nur & Tarun — consistently welcoming, supportive, and efficient. They handle requests smoothly and maintain a high level of professionalism.Very good restaurant service — the food quality is impressive, the variety is satisfying, and the staff are attentive and polite.Great service from the restaurant captain — highly organized, responsive, and ensures guests receive exceptional attention and comfort.Outstanding GYM coach — Mostafa is extremely professional, knowledgeable, and motivating. His guidance makes every workout effective and enjoyable.
Anwar - Amr - Hesham -Sampson- Emmanuel
Dear Valued Guest,
Thank you for your kind words regarding your recent stay at Novotel Dubai Al Barsha. We are delighted to hear that you received excellent service from our reception team and that our restaurant met your expectations in terms of both quality and variety. It is also wonderful to know that Mostafa, our gym coach, contributed positively to your fitness experience. Your feedback on the professionalism and attentiveness of our staff will certainly be shared with the entire team as it reinforces our commitment to providing exceptional service.
We appreciate your review and look forward to welcoming you back in the future.
Best regards,
Anara Sagyndykova
Novotel Dubai Al Barsha
Customer review rating 4.0/5
Joao E.
Business
-
Confirmed reviews ALL
Nice and clean hotel with a convenient location, close to the Metro station. The rooms are spacious and the breakfast is good.
A small negative point regarding housekeeping: the clean towels were never delivered at the same time as the room was cleaned. They were only provided after several follow-ups. This lack of coordination is a bit disappointing for such a nice hotel.
Dear Valued Guest,
Thank you for sharing your experience at Novotel Dubai Al Barsha. We are pleased to hear that you found our hotel to be convenient and clean, and that you enjoyed the spacious rooms and breakfast offerings.
We sincerely apologize for the inconvenience you encountered with the timing of towel delivery. Your feedback is invaluable, and we appreciate your understanding as we strive for better coordination in our housekeeping services.
We hope to welcome you back in the future for an even more seamless stay.
Best regards,
Anara Sagyndykova
Novotel Dubai Al Barsha
Customer review rating 3.5/5
Joseph S.
Business
-
Confirmed reviews ALL
Dear Ms. Julia Schamne & Management,
i am S. Joseph, CEO of a Holiday Operator from Oman and a Silver Accor member.
I am writing to share feedback regarding our recent 3-night stay across four rooms (1306, 1308, 1311, and 3003).
First, I would like to extend our sincere thanks for upgrading one of our bookings to a Junior Suite. That gesture was highly appreciated. We also thoroughly enjoyed the food at The Flying Elephant, and we want to give a special mention to Ms. Yoon, who demonstrated an excellent attitude and outstanding service throughout our stay.
Unfortunately, despite the hotel's great location, several issues impacted our overall experience:
The breakfast menu lacked variety and felt repetitive throughout our stay. Aside from the Indian section, the spread was predictable. Furthermore, the Indian items served—specifically the dosas and vadas—were cold and inedible. Suggest a LIVE station if you decide to give Indians an excitement. :)
Room 3003 had multiple challenges. Standard toiletry kits were missing (in all rooms), the washbasin suffered from waterlogging, and the carpet had a noticeable odor along with heavy dust particles floating in the air (clearly visible even in dim lighting).
After checking in around 8:00 PM, my colleague from Room 1311 called to request a toiletry kit. It was not delivered until 1:00 AM, five hours later.
Finally, on a humanitarian note, we noticed that your security staff at the parking entrance stands outside day and night in the extreme heat. We strongly urge management to consider providing a shade structure and a chair so they can sit comfortably during their shifts.
Aside from the location and exceptional service from staff like Ms. Yoon, our stay was unfortunately below expectations. We hope this feedback helps you address these housekeeping and service gaps for future guests. We also feel these gaps are related to the current GCC crisis.
Regards
S. Joseph - +96…
Dear Valued Guest,
Thank you for taking the time to provide your detailed feedback regarding your recent stay with us.
Please accept our apologies for the inconvenience and disappointment caused. We truly regret that we fell short of providing the warm and welcoming experience you deserved.
Your comments are very valuable to us, and we appreciate you taking the time to share your experience.
Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future.
Best Regards,
Anara Sagyndykova
Novotel Dubai Al Barsha
Customer review rating 2.0/5
Vikrant S.
Business
-
Confirmed reviews ALL
I was extremely disappointed they way my issue has been resolved after so many follow ups and back to back issue .
Dear Guest,
Thank you for sharing your feedback.
We are truly sorry to hear about your experience and sincerely apologize for the frustration caused by the issues you faced and the repeated follow-ups required. We regret that we were not able to resolve your concerns in a way that met your expectations.
Your feedback is important to us, and we will review this with the concerned teams to improve our service and follow-up.
We sincerely apologize once again and hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Kseniya Mamedova
Front Office Manager
Novotel Dubai Al Barsha
Customer review rating 5.0/5
Khasan U. K.
Families
-
Confirmed reviews ALL
loved the welcome and assistance provided. very nice locations team service.
breakfast super and great thank you to Chef Sajan and Siddi for full support
Dear Guest,
Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your experience, appreciated our team's service, and had a great breakfast. Your compliments will be shared with Chef Sajan and Siddi.
Kseniya Mamedova
Cluster Front Office Manager
Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha
Customer review rating 5.0/5
Elzbieta O.
Solo
-
Confirmed reviews ALL
Excellent staff, dedicated to hospitality
Dear Elzbieta O.,
Thank you for your kind words regarding your stay with us. We are pleased to hear that our team, particularly Kseniya, was able to assist you effectively. Your appreciation of our staff's dedication to hospitality is valued.
Regards,
Tarun Yeddla
Cluster Supervisor
Novotel Dubai Al Barsha
Web-users rating
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Frequently asked questions
Novotel Dubai Al Barsha is located on Sheikh Zayed Road, opposite the InsuranceMarket Metro Station. You can reach us via a 5-minute walk from the station or utilize our on-site indoor parking. We are conveniently situated near the Mall of the Emirates and offer a complimentary shuttle to JBR Beach and Kite Beach.
Novotel Dubai Al Barsha offers several room categories including Superior Double and Twin Rooms, as well as Executive Double and Twin Rooms. For more space, you can choose from our Junior Suites, One-Bedroom Suites, Two-Bedroom Suites, or Three-Bedroom Suites. Our Executive rooms and suites are ideal for families and business travelers, with many offering views of the city or Burj Al Arab.
Novotel Dubai Al Barsha offers a variety of amenities including:
Free Wi-Fi and on-site parking
Breakfast for an additional fee
Air conditioning and TV in all rooms
Wheelchair accessibility and elevators
Heated outdoor pool, spa, and fitness center
365 All Day Dining and Flying Elephant bar
Concierge, laundry for an additional fee, and complimentary shuttles
11 meeting rooms and wedding venues
At Novotel Dubai Al Barsha, you can enjoy international cuisine at 365 All Day Dining, open from 6:00 am for breakfast and until 3:00 am for late dining. Café Java offers French pastries from 6:00 am to 11:30 pm, while Flying Elephant bar is open until 2:00 am or 3:00 am. We also provide 24-hour room service and various dietary options including Halal and vegetarian menus.
At Novotel Dubai Al Barsha, check-in is from 02:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Novotel Dubai Al Barsha regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Novotel Dubai Al Barsha using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Novotel Dubai Al Barsha, pets are not allowed.
Novotel Dubai Al Barsha features 11 modern meeting rooms and a business center to support your professional needs. Our largest space can accommodate up to 250 guests in a theater setup. We provide high-speed Wi-Fi and state-of-the-art equipment for all types of corporate events and trainings.
Novotel Dubai Al Barsha is a wonderful venue for weddings and events, whether you prefer an intimate gathering or a grand occasion. We offer 11 versatile meeting rooms with a maximum banquet capacity of 198 guests. Our dedicated team is here to help make your dream event come true.
Novotel Dubai Al Barsha is a wheelchair accessible hotel featuring 7 rooms for people with reduced mobility and accessible bathrooms with grab bars. Our facilities include elevator access to all floors and accessible parking spaces.
Yes, Novotel Dubai Al Barsha allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Novotel Dubai Al Barsha, you can reach several locations on foot:
InsuranceMarket Metro Station - 5 minutes
Mall of the Emirates - 10 minutes
The Spa at Novotel Dubai Al Barsha offers a rejuvenating escape with 7 treatment rooms and state-of-the-art wellness facilities. You can enjoy a variety of enriching treatments, as well as our sauna and hammam. Massage services are available for an additional charge to help you unwind.
Novotel Dubai Al Barsha features Deck Se7en, a poolside bar located on the 7th floor that offers views of Sheikh Zayed Road and Jumeirah. While it provides an outdoor setting for cocktails and bites, it is not situated on the top floor of our 41-story building.
Business travelers at Novotel Dubai Al Barsha have access to 11 meeting rooms, a business center, and high-speed Wi-Fi. Each room is equipped with a desk, and breakfast is served from 6:00 am at 365 All Day Dining. We also offer express check-in and check-out to accommodate your schedule.
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