Novotel Dubai Al Barsha 4 stars

Customer review rating (ALL Rating) 4.2/5 1,449 reviews

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Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1, POB 450011 DUBAI, United Arab Emirates

Description

Hotel extras

  • Walking distance to InsuranceMarket Metro Station with easy connectivity across Dubai

  • Minutes from Mall of the Emirates, Sheikh Zayed Road, and key business districts

  • Complimentary daily shuttle to JBR Beach, Kite beach and Dubai Outlet Mall

  • Family‑friendly facilities including Kidz Klub, outdoor pool, gym, and spa

  • 10 modern meeting rooms ideal for corporate meetings, trainings, and events

Our accommodation(s)

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Hotel location

Novotel Dubai Al Barsha

Opposite InsuranceMarket Metro, Sheikh Zayed Road Barsha 1
POB 450011 DUBAI
United Arab Emirates

GPS:25.112416, 55.188687

Telephone
Fax +971 4 304 9100

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,449 reviews

Customer review rating 1.5/5

Ashif P. I. Families - Confirmed reviews ALL

Poor hospitality

Dear Ashif P. I., Thank you for your feedback. We regret that your experience did not meet your expectations regarding our hospitality. Your comments are valuable to us, and we will continue to strive for improvement in our service standards. Best regards, Anara Sagyndykova

Customer review rating 4.5/5

Rohan S. A. Families - Confirmed reviews ALL

Being Eid Holidays and 90% plus occupancy the hotel staff managed the guest well at pool or reception or even breakfast time.

Dear Rohan S. A., Thank you for your positive feedback regarding your recent stay. We are pleased to hear that you enjoyed a comfortable experience and appreciated the efforts of our staff during the busy Eid Holidays. Your kind words will certainly motivate our team. Best regards, Anara Sagyndykova

Customer review rating 4.5/5

Tamer K. M. M. Families - Confirmed reviews ALL

Comfortable stay, nice room and an amazing breakfast

Dear Tamer K. M. M., Thank you for your kind feedback. We are delighted to hear that you enjoyed your stay, particularly the comfort of your room and the breakfast offerings. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Anara Sagyndykova

Customer review rating 4.5/5

Diosdado F. U. Families - Confirmed reviews ALL

For Check in, it takes time to wait.

Dear Diosdado F. U., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and your accommodations comfortable. We acknowledge your comments about the check-in process and appreciate your patience as we strive to enhance our service efficiency. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Customer review rating 1.0/5

Nabilah C. Families - Confirmed reviews ALL

Everything about this stay was disappointing. From the moment I arrived there was issues with my booking. I waited nearly 3 hours to get checked in. The floor manager (Muhammad) is so rude and should not be working with customers because he has no people skills, especially under pressure. The hotel is understaffed. Housekeeping walked into my apartment, and opened ALL the room doors while we were sleeping. The worst part of the whole experience was the food. I had booked half board but I skipped more than half the meals because it was terrible. Breakfast was overcrowded and the kitchen staff could not keep up with refilling. Dinner was the same food for 4 nights, even after asking the chef to change it up. Tasteless, cheap, boring food. Even my kids didn't want to eat there anymore. The only highlight was that I was given an upgrade (because it was part of my booking). When checking out I was told I needed to pay another 300aed because they undercharged me at check in. I'm sorry but Novotel will never see me again and I will not recommend it to anyone.

Dear Nabilah C., Thank you for taking the time to share your experience regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered, particularly with the check-in process and the issues related to your booking. It is our goal to provide a seamless experience for our guests, and I regret that we fell short in this instance. I appreciate your feedback regarding our team, and I will ensure that it is addressed with the relevant departments. Your comments about the dining options are also noted, and we will review our menu offerings and service efficiency to enhance our guests’ experiences. We strive to provide a pleasant dining atmosphere and food quality, and I regret that we did not meet your expectations. Regarding the check-out issue, I understand how frustrating it can be to encounter unexpected charges. We aim for transparency in our billing practices, and I apologize for any confusion. Thank you again for your feedback, and I hope you will reconsider visiting us in the future. Kseniya Mamedova Cluster Front Office Manager Novotel Dubai Al Barsha and Aparthotel Adagio Premium Dubai Al Barsha

Other web-users rate our hotel

  • 1,179 reviews 9.8/10 Location
  • 2,415 reviews 7.5/10 Room
  • 4,571 reviews 9.3/10 Service
  • 27 reviews 8.5/10 WiFi
  • 1,543 reviews 7.7/10 Cleanliness
  • 872 reviews 8.2/10 Breakfast
  • 118 reviews 9.6/10 Wellness Area

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