Rixos The Palm Hotel & Suites

Where do I start, was a bit worried when I read some of the reviews ,the hotel is very clean the staff are all very friendly especially rania on reception, food was good rooms cleaned every day, the location is only about a 10 minute walk from the old town there are a couple of downs which is a lack of entertainment, pool is very small for the size of hotel some of the drinks are not brilliant but by no means are they awful

My wife and I chose the Rixos to celebrate our Silver Wedding Anniversary. Today is our last day at the Hotel and to be honest I wish it was our first. The staff are incredible and so helpful and polite. From the guy who meets you when you have picked up your towels and finds you a couple of sun beds and brings round cold towels to cool your face on a regular basis, through to the always cheerful man who cleans the room and the staff in both the restaurants and bars who are always so eager to help. Our room is on the third floor and has a view of the Burj Khalifa which is stunning. On our anniversary the bed was decorated with flowers and a bottle of champagne was left in the room with chocolate cake. The buffet restaurant has a tremendous choice and the two restaurants we have visited so far (steak house is tonight) have been excellent. I cannot fault the hotel at all and will definitely be back.

This was our first visit to Dubai and had chosen the Rixos based on its location and the many positive reviews. We are so glad we did - it is exceptional! As our flight was delayed, it was approaching 1am before we arrived at the hotel. Despite the early hours, it could have been the middle of the day as our taxi was greeted as it pulled up and we were efficiently guided through to check in. We received a warm welcome from Usman and checked in quickly before being taken to our room. Having settled into our room, Usman rang to check if all was OK. I commented that our room was perfectly fine but I was asked if I would like to move to one with a better view but it couldn’t be done until a room became available the following day. I was delighted at this offer and the following day the hotel took care of our luggage and moved to the new room whilst we spent the day on the beach. The new room was amazing with breath-taking views across the water. Outside the hotels ground are expansive with many loungers both around the pool and on the beach. We spent our days on the beach. Towels were delivered to our loungers as soon as we arrived, along with a cool box containing bottles of water and ice. Not long after came the drinks service that continued throughout the day. We choose to have our lunch in the pool restaurant rather than the buffet restaurant. Although a smaller choice, it suited us and the food and service were fanstastic, with wonderful views over the water. The buffet restaurant has something for everyone and far better than other hotel buffets I have experienced. We visited the steak restaurant once. It has vibrant atmosphere and as expected the food and service were excellent. Our favourite restaurant was L’Olivo which we visited twice. This has a more tranquil setting and excellent for couples. Again, the food and service were amazing. In summary, I have to say that this is one of the best hotels I have visited from both the overall offering of the hotel and the service provided by every member of staff

Fantastic hotel. Really clean, tidy and airy. Food was lovely every day and the alacarte restaurants all served delicious food. Drinks were good quality, buckets of beer and Cocktails brought to us on the lounges. Room was cleaned and bed made every day. Every member of staff was friendly and approachable. The bar staff around the pool and beach couldn't do enough for everyone. They work so hard in their uniforms in the heat.

I have been to Rixos the Palm in Dubai before. I loved everything about it. It’s nice, clean, comfortable, Greta food and above all great service. They really make you feel great. I used the Rixy club for the first time and I must say I was so amazed by the staff. It looks like they really love their job. It’s such a wonderful and reassuring feeling. A big thanks to Karina! She is just such a nice person. She makes every one feel so comfortable. Thank you for your kindness and lovely chat. Thank you Karina for your artistic skills turning my 3 year old daughter to her favourite character. We will miss you but hoping to see you again next year. Big hug from Shapol and Flora ❤️