Dear Mr. K., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to know that you had a very good overall experience and were particularly impressed by the exceptional service provided by our team. It is wonderful to hear that our colleagues could not do enough for you, and we will be delighted to share your special recognition of Sonny from the pool area with him. We also appreciate your feedback regarding the availability of adults-only spaces and understand that this can be an important consideration for couples seeking a more relaxed experience. Your comments have been noted and will be shared with the relevant teams for consideration. We are also sorry to learn that the Wi-Fi connection speed did not meet your expectations. Your feedback is valuable to us as we continue working to improve our services. We would be delighted to welcome you back to Rixos The Palm and hope to provide you with an even more enjoyable experience on your next visit. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. P., Thank you very much for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to know that you and your family enjoyed your experience at Rixos The Palm, particularly our pools, family-friendly facilities, and dining experiences across the resort. It is also lovely to hear that you found our team very friendly and attentive. We are especially pleased to see your kind recognition of Deepak from our beach team. We will certainly share your appreciation with him, as such feedback is a great motivation for our colleagues. Your excellent ratings and recommendation are greatly appreciated, and we look forward to welcoming you and your family back for another enjoyable stay. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Monsieur J., Nous vous remercions sincèrement d’avoir pris le temps de partager votre magnifique retour à la suite de votre séjour parmi nous. Nous sommes ravis de savoir que vous avez passé un séjour exceptionnel et que vous avez apprécié la beauté de notre resort, le confort et la propreté de votre chambre, ainsi que l’atmosphère générale de l’hôtel. Votre note parfaite de 100/100 et votre recommandation de notre établissement nous font particulièrement plaisir. Nous sommes également très heureux de savoir que l’attention portée par notre équipe a contribué à rendre votre séjour si agréable. Nous ne manquerons pas de transmettre vos compliments à Tumor Seikh Dipa, que vous avez spécialement mentionnée. Votre reconnaissance sera certainement très appréciée. Ce fut un réel plaisir de vous accueillir en famille, et nous espérons avoir le plaisir de vous recevoir à nouveau très prochainement pour une nouvelle expérience tout aussi exceptionnelle. Avec nos meilleures salutations, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Jacqueline, Thank you very much for your wonderful and detailed review. We are absolutely delighted to know that you had such a fantastic family stay with us and that you loved your experience at Rixos The Palm. It is wonderful to hear that you enjoyed our private beach, views of Dubai, beautiful pool area and facilities, as well as the high standards of cleanliness throughout the resort. Your generous comments about our team are particularly meaningful to us. We are so pleased that their dedication, hard work and genuine care made such a positive impression on you. We will be delighted to share your special recognition with our Bar Teams at the swim-up and Bodrum bars, as well as our restaurant colleagues. Knowing that their efforts helped make your holiday so enjoyable will mean a great deal to them. We are also thrilled that you enjoyed the variety and quality of our dining experiences, from our buffet and live grill selection to Bodrum, our steak restaurant and Italian restaurant. It is wonderful to know that our team was able to accommodate your preferences and make your dining experiences memorable. Thank you as well for recognising our sustainability initiatives and for awarding perfect scores across so many areas of your stay. Your 10/10 recommendation is truly appreciated. We are delighted that you loved your time with us and look forward to welcoming you and your family back to Rixos The Palm for another exceptional holiday. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. S., Thank you very much for taking the time to share such a wonderful review following your six-night stay at Rixos The Palm. We are delighted to know that you enjoyed every aspect of your experience, from the warm welcome and professionalism of our team to the cleanliness of the resort, the quality of our dining venues and the attentive service throughout your stay. It is especially rewarding to hear that you felt truly pampered and well cared for during your visit. We are particularly pleased that Yam, Melvin and Faith from our bar team made such a positive impression on you. We will be sure to share your kind words with them. We are also glad that Yam took the time to accommodate your girlfriend’s pineapple allergy and ensure that she could enjoy her drinks comfortably. Your recognition of our housekeeping team and the Guest Relations team is equally appreciated. It is wonderful to hear that you enjoyed your dining experiences at D’Olivio, El Toro Loco and our buffet, as well as the Sports Bar. Feedback such as yours is a great encouragement to our entire team and motivates us to continue delivering the highest standards of service. Thank you once again for your generous recommendation and for your kind words. We would be delighted to welcome you both back to Rixos The Palm and create another exceptional stay for you. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mercedes, Thank you very much for your wonderful review and for sharing such lovely feedback about your stay. We are absolutely delighted to know that you had the most incredible holiday with us and that you were impressed by the cleanliness of our hotel, the welcoming atmosphere and the friendliness of our team. Receiving a perfect score across all areas of your experience is truly appreciated and means a great deal to everyone at Rixos The Palm. Thank you for recommending us so highly. We are thrilled to have been part of such a memorable family holiday and hope to have the pleasure of welcoming you and your family back for another incredible stay in the future. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. B., Thank you very much for taking the time to share your wonderful feedback following your second stay at Rixos The Palm. We are truly delighted to hear that your return visit was even more enjoyable than your first and that you had such an amazing family holiday with us. Your perfect overall score and kind recommendation mean a great deal to our entire team. It is especially rewarding to see Masud recognised for his care and attentiveness each morning. Knowing that he made your mornings more relaxing by assisting with your sunbed arrangements is wonderful to hear, and we will certainly share your kind words with him. We are also grateful for your special mention of Ahmet, Saffet and Eray. We are delighted that they went above and beyond to prepare the dishes you wished for and made you feel so welcome. Your recognition will be shared with them and the wider culinary team. We are equally pleased to hear that Özge from the Patisserie made such a lovely impression on your family and especially on Emre. It is wonderful to know that her warmth and care contributed to your experience. We are also delighted that the Bar1 team looked after you so well throughout your evenings with us. Thank you once again for your continued trust in Rixos The Palm and for choosing to return to us. We are especially happy to know that your second visit was such a memorable one, and we look forward to welcoming you and your family back again for another exceptional holiday. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. D., Thank you very much for taking the time to share such a wonderful and detailed review following your family stay with us. We are absolutely delighted to hear that you had an amazing holiday and that your boys enjoyed their time at Rixos The Palm as much as you did. It is wonderful to know that our friendly and attentive team made you feel so welcome and that you felt nothing was too much trouble throughout your stay. We are especially grateful for your kind recognition of Manoj from Housekeeping. We are delighted to hear that he took such great care of your room each day and assisted with your requests, including ensuring that the balloons and birthday cake were arranged as planned for your boys. We will certainly share your kind words with him, as such recognition means a great deal to our colleagues. It is also wonderful to hear how much you enjoyed our dining experiences, from the variety at the main restaurant and Bodrum to the sushi, Italian dishes and steak. We are equally pleased that you enjoyed the evening entertainment and received such attentive service at the bar. Your kind comments about the team around the resort, particularly how warmly everyone welcomed your boys, are truly appreciated. Creating a friendly and memorable family experience is very important to us, and we are delighted that our colleagues contributed so positively to your holiday. Thank you once again for your fantastic feedback and for recommending Rixos The Palm. We look forward to welcoming you and your family back for another amazing stay. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. B., Thank you so much for sharing such an incredible review and for giving us a perfect 10/10! It is truly wonderful to hear that your stay at Rixos The Palm was the best experience of your lives. Knowing that you enjoyed your time with us so much that you rebooked your next holiday immediately is the greatest compliment we could receive. We are especially excited to know that you will be returning in August 2027 with your entire family and staying in our 4 Bedroom Suite. We will already be looking forward to welcoming you all back and creating another unforgettable holiday for you. Your kind words about every member of our team are incredibly meaningful. We will certainly share your appreciation with our colleagues, as knowing that their care and service contributed to such a memorable experience is a wonderful motivation for everyone. Thank you once again for choosing Rixos The Palm and for your continued trust in us. We cannot wait to welcome you and your family back next August! With warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. R., Thank you very much for taking the time to share your wonderful feedback and for rating your experience so highly. We are delighted to know that you had a superb stay and that our hotel, team and suite exceeded your expectations. It is especially rewarding to hear that you found your suite larger and nicer than expected and that you are already planning to return in November. Thank you also for your special recognition of Moses, Jimmy and Hafeez. We will be delighted to share your kind words with each of them, as we are sure they will appreciate knowing they contributed to your enjoyable stay. We also appreciate your feedback regarding the Wi-Fi connection speed, and we will share your comments with the relevant team for further consideration and improvement. We look forward to welcoming you and your family back in November for another memorable stay at Rixos The Palm. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. Sargison, Thank you very much for your wonderful 10-day stay with us and for taking the time to share such detailed feedback. We are delighted to know that you and your family had an excellent holiday at Rixos The Palm. It is wonderful to hear that you enjoyed our different pool options, especially the Breeze Bar area, as well as the gym and exercise programme. We are particularly pleased that the Aqua Spin and Aqua Boxing classes were highlights of your stay. We are also delighted that your family enjoyed the buffet selection, with the sushi being a favourite for your son and the BBQ for your husband. We are glad that you found the variety excellent and that it did not feel repetitive. It is equally wonderful to know that you made the most of the Aquaventure Waterpark and found the complimentary bus transfer convenient. We truly appreciate your kind words about Tom in the lobby. His warm smile, helpfulness, and friendly approach are exactly the qualities we value in our team, and we will be very pleased to share your recognition with him. We will also pass your appreciation to our gym team for their encouragement and support. Thank you as well for your constructive feedback regarding the evening entertainment at Bar1 and your suggestion about encouraging the use of refillable water bottles. Your comments are valuable and will be shared with the relevant teams as we continue looking for ways to improve our guests' experience and sustainability efforts. We are especially pleased that, despite the small areas for improvement, you rated your overall experience so highly and would recommend us to your family and friends. It was a pleasure welcoming you, and we sincerely hope to see you and your family again at Rixos The Palm. With warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. H., Thank you very much for sharing your feedback and, most importantly, for choosing to stay with us again. We are delighted to know that you had another great experience and were pleased with our service, accommodation, cleanliness, breakfast and the hospitality of our team. It is truly rewarding to see that you continue to enjoy your stays with us. We also appreciate your feedback regarding the check-out experience and entertainment programme. Your comments are valuable to us and will be shared with the relevant teams as we continue working to further enhance the guest experience. It was a pleasure to welcome you and your family back to Rixos The Palm, and we sincerely look forward to seeing you again for another enjoyable stay. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. B., Thank you for taking the time to share your detailed feedback following your recent family holiday at Rixos The Palm. We are pleased to know that you enjoyed your time with us and appreciated the hotel overall. At the same time, we are sorry to learn that several aspects of your stay did not meet the expectations you had for a five-star Rixos experience. We appreciate your comments regarding the evening entertainment, children's entertainment, daytime pool activities and the available bar options. We understand that entertainment plays an important role in creating an enjoyable family holiday, and your feedback regarding the variety and frequency of our programme is duly noted. We also appreciate your comments regarding the pool area, dining options and the availability of our à la carte restaurants. We understand your disappointment with having fewer facilities and dining outlets available during your stay, particularly while the hotel was operating at high occupancy. Your feedback regarding the information provided at the time of booking is also valuable and will be shared with the relevant teams. Regarding the accommodation, we have also noted your comments about the sofa bed and your preference for proper beds for children. We understand the importance of comfortable sleeping arrangements when travelling as a family. Thank you once again for your honest feedback. Comments such as yours are important to us as they help us identify areas where we can further improve the guest experience. We hope that, despite the points raised, we may have the opportunity to welcome you and your family back in the future and provide you with an experience that better reflects the standards you expected from Rixos. With regards, Anastasiia Zavolokina Guest relations manager

Dear Mr. L., Thank you very much for your wonderful 10/10 rating and for taking the time to share such generous feedback about your family stay with us. We are delighted to hear that you enjoyed our food and beverage offerings and appreciated the facilities. Most importantly, it is truly rewarding to know that the service stood out for you and that our team’s friendliness and attentiveness made your stay one to be remembered for a long time. Your kind words are a great recognition of the dedication and genuine care our colleagues put into creating memorable experiences for our guests. We will be very pleased to share your feedback with the entire team. Thank you once again for choosing Rixos The Palm. We hope to have the pleasure of welcoming you and your family back for another exceptional stay. With warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. V., Thank you for taking the time to share your feedback following your family stay with us. We are pleased to know that you enjoyed the comfort of your room, our pool and the overall service provided by our team. We are especially happy to hear that you had an excellent experience at Istanbul Café. Your kind words regarding Özge and the team are greatly appreciated, and we will be sure to share your recognition with them. We also appreciate your honest feedback regarding the entertainment and activities for your 10- and 14-year-old children. We understand that providing engaging experiences for different age groups is an important part of a family holiday, and your comments are valuable as we continue to develop our programme. It was a pleasure to welcome you and your family to Rixos The Palm, and we hope to have the opportunity to welcome you back for an even more enjoyable stay. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. F., Thank you very much for your outstanding 10/10 rating and for taking the time to share such wonderful feedback about your family stay with us. We are delighted to hear that you found everything from our service and cleanliness to the location and facilities unbeatable. It is especially pleasing to know that our team made sure you were comfortable and well looked after throughout your stay. We are also very pleased that our team could make your late-evening arrival more comfortable by arranging for you to proceed to the restaurant while the check-in formalities were being completed. We are glad this allowed you to enjoy your meal without having to wait. A special thank you for recognizing our doorman and luggage team, as well as Akram, for their warm, welcoming and accommodating service. We will certainly share your kind words with them, as such recognition is a wonderful motivation for our colleagues. Thank you once again for choosing Rixos The Palm. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back for another exceptional stay. With warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. L., Thank you very much for your outstanding 10/10 rating and for sharing such wonderful feedback about your family experience at Rixos The Palm. We are absolutely delighted to hear that everything from your room, food and facilities to our service, pools and family offerings was “spot on.” It is especially wonderful to know that your 3-bedroom family suite provided the perfect combination of togetherness and personal space for your family, with the additional comfort of separate bathrooms and TVs. We are also pleased that you enjoyed your dining experiences at Bodrum and our buffet, as well as your time at Bar 1. It is fantastic to hear that you made the most of the complimentary access to Atlantis Aquaventure Waterpark and our shuttle service. Your kind words about our team mean a great deal to us. Knowing that everyone was friendly and helpful and contributed to what you described as an “unbelievable experience” is the greatest recognition for our colleagues. Most importantly, we are thrilled to hear that you are already planning to return. We cannot wait to welcome you and your family back to Rixos The Palm and create another wonderful holiday together. With warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. O., Thank you for taking the time to share such detailed feedback regarding your stay with us. We are pleased to know that you enjoyed our food, swimming pool, evening entertainment and the overall atmosphere, and that the majority of our colleagues contributed positively to your experience. We are, however, sincerely sorry to learn that the room allocated to you and your check-in experience did not meet your expectations. We understand how disappointing it must have been to receive accommodation that you felt did not correspond with your selected room type and view, and we regret the impact this had on your overall stay. We are also grateful for your kind recognition of Akram and Romaissa. It is particularly appreciated to know that, despite the hotel being fully occupied and a room change not being possible at that time, they listened to your concerns and made every effort to assist you professionally. Your comments regarding the room allocation and the check-in interaction have been noted and will be shared with the relevant teams for further review and improvement. We also appreciate your previous positive experience at Rixos Premium Saadiyat Island and regret that we were not able to deliver the same level of experience during your stay with us. We truly value your feedback and hope to have the opportunity to welcome you back to Rixos The Palm and provide you with the experience you expected from the Rixos brand. With regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Mrs. D., Thank you very much for your wonderful feedback and for awarding Rixos The Palm a perfect score of 100/100. It is truly a pleasure to know that you enjoyed every aspect of your stay, from your room and our culinary offerings to the cocktails and, most importantly, the service provided by our team. I am especially delighted that Akerke and Elizave made your stay even more enjoyable by keeping you updated with our daily activities. I will certainly share your kind recognition with them, as such appreciation means a great deal to our team. Thank you also for highlighting the high standards you experienced throughout the hotel and for your excellent recommendation. We are very grateful for your loyalty and trust in Rixos The Palm. It was a pleasure having you and your family with us, and we sincerely hope to welcome you back for another exceptional stay. With warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites