Rixos The Palm Hotel & Suites Hotel 5 stars

As a seasoned hotelier myself and having stayed in so many 5 star properties around UAE, I surprisingly found Rixos the Palm standing out of the over rated and over priced Dubai experiences. When I planned this one night staycation to celebrate our 10th marriage anniversary, I was not expecting much depending on my previous experiences with several 5 start hotels and resorts in UAE. Everyone from reception, lobby ambassadors to security, from food and beverage team including culinary to housekeeping were superb, friendly, on time service, good product knowledge, good english. Spa experience was also superb, relaxing and most importantly flawless. I would appreciate to have a sparkling wine rather than sparkling juice in our room as an amenity but when we saw the bottle at least it made our day to have a laugh at something. Overall it was a memorable experience because it was smooth and with no disruptions. We thank to all Rixos team from reservations to operator, from ALa Turca to room service team, from security to reception and housekeeping....most important of all to the leaders who keeps these teams up to quality and motivated at all times.

Stay was excellent.

Everything was great! The food & customer service was excellent.

I myself work in the travel industry and over the years I had the chance to be in a lot of 5 star hotels all over the world. I can say that this one is definitely that I will remember. Excelent location right on the beach at the Palm, confurtable rooms, various restaurants and bars, along with other services. All that you need for a family or couple vacation. But what really stands out is the service that the staff offers. They made me feel like home every step of the way. Reception desk, concierge, room service, restaurant & bars staff, everyone. And if you take into count that is a big resort, that is bery hard to offer. If I come back to Dubai, I will stay again at this hotel for sure. On a personal note, I would like to leave a word to Usman and the staff of Toro Loco Steakhouse for going the extra mile. You guys were outstanding since me and wife arrive at the hotel. I have no words to describe how excelent you guys were, a huge thank you amd hope to see you soon.

It was perfect Specially helpful staff and delicious food

We celebrated our wedding anniversary and could not ask for better. From Check In to Check out Rixos bend backwards to assist to make our stay memorable. Thank you to all!!

The guest services were amazing and went the extra mile to make our stay a memorable one

The staff was amazing they couldn’t do enough for us. We traveled as a family of 8 (5 adults and 3 children)

Everything and everyone were amazing really i recommend, for couples, for family and for relaxation. You can find everything you need there so no need to go away and search for anything outside.. and above all of this the service is excellent

We thoroughly enjoyed our stay at Rixos the palm. The stay was perfect from start to finish. We can’t wait to stay again

The hotel is beautiful, staff are so attentive and friendly, only downside is the complete lack of evening entertainment and the fact that at the swim up pool bar you can’t have a drink!

Overall it was a pleasant stay with minimal issues but below are some feedback: 1. Personally on Dubai standards I felt this was a 4 star hotel not a 5 star (i have visited many resorts in Dubai, JBH being one) 2. Due to the location (end of palm) the resort could have done with more entrainment, besides pool and eating nothing else to do 3. TV coverage in room was poor 4. Al a Carte restaurants were amazing - Could not get a reservation at the steakhouse which was a disappointment 5. Service was incredible 6. Family Photos booth needs to be more clearer to customers what packages are available before deciding to take pictures. 7. Family friendly hotel 8. UAI was amazing

Hi. Everything was perfect. The only thing, which was really disappointing was we could not get booked into the I Steak house despite staying for 4 days. My wife has celiac (cant have gluten) and therefore one of the reasons we booked the hotel was due to the steak house as she enjoys steak without the risk of contamination of Gluten. The Italian was closed and the only option left was the seafood restaurant with the only slot being at 9pm. Our kids dont like sea food and 9am is to late. As you can imagine, not being able to use the themed restaurants for any of our stay was hugely disappointing and despite many conversations with guest services / booking - nothing could be done.

We stayed 4 nights at Rixos The Palm, a well placed resort in the very end of Palm Jumeirah. At our arrival, a warm welcome was given. We received an upgrade to a Junior Suite (Accor Status), but it`s location didn`t feel good (it was sided/backed to the sea) and we asked to change, which was accomplished. The room we stayed (1333) has sweet location, corner of the hotel, big balcony with great views. The room shows it`s age, with marked floor and not impecable furniture, but far from being a bad room. The beverage selection in the All-Inclusive is great, with nice whiskies, beers and others. The pool area is very pleasant, but the chairs availability ends quickly in the morning. The chairs on the beach always had availability. The staff is regular/good, but it certainly there is room to some good improvement: I felt a lack of motivation. The minibar (which is replaced once a day) had only 2 beers, and no other alcoholic beverage. I didn`t understand that, since the hotel brag himself of being an "Ultra All-Inclusive", which is not true. So if you want to stay at your balcony enjoying the view and drinking something, you`ll be disappointed, because that`s not possible, you`ll need to go the pool area. The hotel also don`t offer alcoholic beverages internally (with the exception of the restaurants), so you not only can`t drink at your room, you need to go outside in the hot (august is really really hot) to drink something. The beers offered are hardly cold, and the hotel does not have enough thermal boxes to cool the beverages, which leads to an unpleasant experience and waste. The "a la carte" restaurants have occupation limits, so it`s necessary to book in advance. In all our stay we couldn`t find a spot to go to Toro Loco Steakhouse, which was very frustrating (one of the reasons I booked the hotel, actually). I didn`t receive a warning or suggestion to book the restaurant prior to our arrival, so that`s an important area to be improved. I would like to mention the staffers Sharifah, Ahsan, John and Viijay for the good work.

2nd time visiting here. 1st time for our 4 year old. Fantastic hotel and will visit again. We stayed in a 2 bedroom suite, which was beautiful. The only downside was the kids food. It seemed to be only vegetable puree, pasta, buckwheat, fish fingers and carrots for the whole duration of our holiday. There was only variation with the vegetables.