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Rixos The Palm Hotel & Suites Hotel 5 stars

Customer review rating 4.5/5 2,995 reviews
Rixos The Palm Hotel & Suites
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Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Wheelchair access
  • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 5 restaurant(s)
  • 3 bar(s)
Leisure and activities
  • Jacuzzi
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Due to the current situation, we inform you that our hotel is temporarily closed.

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plog40
Palm Jumeirah
0002
dubai
united arab emirates

Tel: +971423105294

Fax: (+971)423105295

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 8.05km / 5 miles

GPS :25.12174, 55.15351

Our accommodations

Majority of the 316 rooms and suites offer at least one balcony with a sea view, while many feature Dubai's iconic skyline as an additional backdrop. In additon to what you'd expect from a five star hotel in Dubai, the resort also provides excellent family accommodation. Decorated in sophisticated shades of cream and gold, accented with dark wooden furniture and flooring, the rooms feature a wealth of comfort and convenience while the deep-soak tubs in each bathroom add a touch of luxury.

Accessible room

Deluxe Room

  • Max. number of persons: 3
  • Area: From 53m²
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Deluxe Room, Sea View

  • Max. number of persons: 3
  • Area: From 55m²
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Premium Room, Garden View

  • Max. number of persons: 4
  • Area: From 65m²
  • Views: Garden side *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Premium Room, Sea View

  • Max. number of persons: 4
  • Area: From 65m²
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Wellness Double Room

  • Max. number of persons: 2
  • Area: From 55m²
  • Views: Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Junior Suite, Sea View

  • Max. number of persons: 4
  • Area: From 70m²
  • Views: Garden side, Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Senior Suite, Sea View

  • Max. number of persons: 5
  • Area: From 90m²
  • Views: Ocean/Sea view, Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Two Bedroom Senior Suite

  • Max. number of persons: 6
  • Area: From 150m²
  • Views: Panorama view, Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

King Suite, Panoramic Sea View

  • Max. number of persons: 6
  • Area: From 380m²
  • Views: Panorama view, Ocean/Sea view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone
Accessible room

Executive Grand King Suite Penthouse

  • Max. number of persons: 9
  • Area: From 580m²
  • Views: Ocean/Sea view, Panorama view *

* Subject to availability

  • Coffee/tea making facilities
  • Direct dial telephone

Two Bedroom Family Suite

  • Max. number of persons: 6
  • Area: From 215m²

Three Bedroom Family Suite

  • Max. number of persons: 8
  • Area: From 250m²

Four Bedroom Penthouse Suite

  • Max. number of persons: 9
  • Area: From 370m²

Four Bedroom Pool Suite

  • Max. number of persons: 9
  • Area: From 370m²

Five Bedroom Pool Suite

  • Max. number of persons: 9
  • Area: From 400m²

Our restaurants and bars

L OLIVO RISTORANTE

Type of cuisine: Italian

If you're looking for a romantic restaurant, then this elegant venue staffed by an award-winning team provides a delectable choice of traditional Italian and Mediterranean-inspired dishes.

Dinner

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PARADISE BEACH

Type of cuisine: International

Set amongst the crystal blue waters of the Palm Jumeirah, Dubai's most colorful beach club invites guests to be lost in paradise in the Balaeric design for a bright Mexican theme, with great views of Dubai Marina skyline.

Lunch

  • Mon
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Dinner

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A LA TURCA RESTAURANT

Type of cuisine: International

The resort's main restaurant A La Turca presents an open buffet concept that serves a variety of international cuisines including the authentic Turkish cuisine with delicacies such as grills, kebabs, and mezzes from Eastern Anatolia.

Lunch

  • Mon
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Dinner

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AQUA & MORE RESTAURANT

Type of cuisine: International

Set out along the pristine shoreline overlooking the Arabian Gulf and boasting mesmerizing views of Dubai's iconic skyline, Aqua & More restaurant serves a delectable fusion of mediterranean and oriental seafood dishes.

Dinner

18:30 - 23:00

  • Mon
  • Tue
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  • Sat
  • Sun

TORO LOCO STEAKHOUSE

Type of cuisine: Mexican

This popular steakhouse on Palm Jumeirah appeases your inner carnivore with a variety of Wagyu, Argentinian, US Angus and Canadian dry-aged beef grilled or prepared to perfection, sometimes even right at your table!

HIGHLIGHTS POOL BAR

Photo non contractuelle / Strictly non binding

Whether relaxing by the pool or enjoying sunset cocktails with friends, Highlights Bar offers a wide selection of signature beverages crafted by skilled bartenders.

Lunch

  • Mon
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  • Sun

I CHILL BEACH LOUNGE

Photo non contractuelle / Strictly non binding

Enjoy the views of the glittering skyline of Dubai and Palm Jumeirah from the pristine beach as you savour the rich flavours of our delicious food and drinks menu.

Lunch

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Dinner

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NARGILE LOUNGE

Photo non contractuelle / Strictly non binding

Relax in the tranquil ambience and private cabanas of Nargile Lounge savouring the exotic aromas of Russian-inspired organic shisha and a wide choice of specially blended organic tea. Enjoy a variety of premium beverages from our wine menu.

Lunch

  • Mon
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  • Sun

Dinner

  • Mon
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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 209 m²

Find out more

Our guest reviews for
Rixos The Palm Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

2,995 reviews

tripadvisor

TripAdvisor Rating 4.5/5

6,079 reviews

Nice hotel, lovely beach. The staff are excellent.

Customer review rating 4.5/5

H. Couples - 30/03/2020 Confirmed reviews ALL

Enjoyed our visit overall, as Dubai is a lovely place to have a holiday. At times found the hotel a bit noisy. OK there was building next door, but that won't last forever, but the music within the hotel grounds booming out wasn't exactly what we went on holiday for. Sorry, bear in mind we are a couple of 'oldies', so maybe that explains it. The facilities for children looked excellent.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback about team members. I will share your comments with entire team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Our hope is that all our guests experience a peaceful environment during their stay. It was brought to my attention that your stay was interrupted by a loud disturbance caused by construction noise and music around the pool. I sincerely apologize for the inconvenience. Once the construction nearby is over we are hoping to have quiet area, adults only. It was a pleasure to have you as our guest and we look forward to serving you again whenever your travels bring you back to Dubai. Stay safe and take care, Maryia

Good Stay

Customer review rating 4.5/5

Peter Couples - 30/03/2020 Confirmed reviews ALL

Hotel is nice, really lovely staff that are polite and eager to please. In my opinion the staff make the hotel what it is, they have obviously been trained well and are competent in their work. I wouldn’t call this hotel 5 star but you feel very welcome the minute you walk in.

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Rixos The Palm Hotel & Suites. I am sorry that your experience did not fully meet your expectations; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, at the same time shutting the restaurants and all the entertainment activities was not really in our hands. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future once the world is done with pandemic. If I can be of any assistance or you will be willing to share any additional feedback please do not hesitate to contact me directly. Stay safe, Rixos The Palm Dubai Hotel & Suites Maryia Isachenka Guest Relations Manager Mobile : +971 (5…

Well located , kind staff , longe beach

Customer review rating 4.5/5

Angel Couples - 29/03/2020 Confirmed reviews ALL

Very happy from the services. Nice hotel and clean. I would be happy to come back

Dear Angelika, We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback and have team members mentioned. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our colleagues as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Stay safe, Maryia

Great in the circumstances

Customer review rating 4.5/5

Sarah P. Couples - 28/03/2020 Confirmed reviews ALL

Emirates were not cancelling flights so we had to have our holiday or lose our money. It was not our first trip to Dubai so we were not too disappointed about staying at the hotel. Considering the circumstances staff were very accommodating. Table service for breakfast was good but the hot food was cold in more than one occasion. Hash browns were cold to the point that we wondered if they had been cooked enough as it was a different taste to just being sat around cooling down. We did mention this & head chef did come to see us god the next two days & made sure our food was hot (you put it in the oven to warm up) but food returned to bring cold afterwards. While it was nice that you took it on board, surely we were the only ones not to have had hot food. The lunch time menu repeated a lot of the dishes that were also on the evening menu. They were also too heavy for lunch time. We discovered by accident the restaurant by the beach & the menu for lunch was great. Lighter snacks that were suitable for lunch & a really good selection. We changed to eating there until it was closed. Considering how many dishes the main restaurant prepares for the buffet service, we felt that the offerings were very limited & repetitive. We understand that entertainment had to be cancelled due to the virus but we were sad that we were limited to sitting in our room. Overall we did enjoy our holiday but in limited circumstances. We felt we had to come as we’d have lost our money but didn’t feel the full benefit for the amount we paid. We would love to come back at some point & experience your full service but it will take us some time to save up again

Dear Sarah P., Thank you for taking the time to tell us about your experience at the Rixos The Palm Hotel & Suites. I am sorry that your experience did not fully meet your expectations in terms of dining experience; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maryia

Great for a short break

Customer review rating 4.5/5

Steve B. Couples - 25/03/2020 Confirmed reviews ALL

A short break to catch some sun and have a quiet few days. The Corona issues made life difficult but the hotel staff responded well. The all inclusive concept was good although the quality of the dining was not close to what is expected in a Dubai five star.

Dear Steven B., Thank you for taking the time to tell us about your experience at the Rixos The Palm Hotel & Suites. I am sorry that your experience did not fully meet your expectations in terms of quality of dining; please allow me to express my sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maryia

Wonderful stay

Customer review rating 4.5/5

Mary K. Families - 24/03/2020 Confirmed reviews ALL

In light of what was happening in the world the Rixos hotel could not have been more amazing. They made their guests top priority, despite having to make huge changes in such a short time and the amount of cleaning they did made you feel safer. All of the staff were so helpful and always smiling. We can’t wait to be able to go back when this world crisis is over.

Dear Ms. Mary K., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Good food, good staff, clean

Customer review rating 4.5/5

Henri M. H. Families - 23/03/2020 Confirmed reviews ALL

We enjoy a lot our holidays in Rixos The Palm Dubai hotel. Only one minus was when we get back home, somehow I got campylobacter. It was food, pool water or birds on the outdoor restaurant. Hope you guys try to sort out where that bacterial came from.

Dear Henri M., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to know that you have had a bacterial infection and wish you a speedy recovery. We kindly would like to bring to your attention that hotel food preparation teams are following the HACCP standards which is required by the Dubai health municipality in order to maintain the food standards and hotel certificates. All the pools are tested by hotel’s quality and standards team 3 times a day in order to follow the standards required by the Dubai municipality. Also during your stay we had an approximate occupancy of one thousand guests in-house and we did not receive such concerns. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

well located

Customer review rating 4.5/5

Steven H. Couples - 23/03/2020 Confirmed reviews ALL

overall ok but we found buffet meals very average, and music around swimming pool area was way to load and unbearable

Dear Christine H., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you did not meet your expectations with the food options at the buffet restaurant and inconvenience you faced with the music playing by the pool area. Please do accept our apology for that. And we will definitely take in to our consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Good stay

Customer review rating 4.5/5

S M. S. Couples - 22/03/2020 Confirmed reviews ALL

Great hotel staff excellent cleanlyness but food in buffet was steered towards Russian community more food for western people English and American, and some serving staff not understanding the orders given to them

Dear Mr. Stephen s., Thank you for taking the time to share your feedback with us. We apologize for the experience you had, as this is not the level of hospitality that we are aiming for. Rest assured that we will forward your concern to the relevant team for review and improvement. Once again, thank you for your review. We appreciate your kind compliment towards our room cleanliness, and hope that you will give us a chance to provide you with a better stay. We are looking forward to welcome you back in the future. Sincerely, Hotel Management

Perfect

Customer review rating 4.5/5

W. Couples - 16/03/2020 Confirmed reviews ALL

Very well taken care of during our trip. Good options for food and all inclusive drink. One suggestion would be to add toilets down near the pool/beach. We will be returning next year for our 3rd year in a row.

Dear Mr. Charles W., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we have taken notes in regards to your suggestion of adding toilets down near the pool/beach. Lastly we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Great servixe

Customer review rating 4.5/5

Steven P. Friends - 15/03/2020 Confirmed reviews ALL

The service round the pool was fantastic and the guys couldn't do enough for you whether it was serving drinks or finding beds to put in your preferred location. The guys at reception could learn from the team around the pool as we felt they could be a little rude, especially when we were trying to get booked into the steakhouse. It took some time and had to get some other staff to help us (special thanks to Pooja) before we could get booked in as it was very busy. Totally worth it though and very glad we got a booking as not only was the food fantastic, the theatre of the staff was amazing. We were very entertained and well looked after. The room was lovely and very well equipped. Food was very good in the buffet restaurants and we also dined in the Italian one night which was beautiful and the food delicious. One small thing I did miss was a bar to sit at. At night the bar area was a service only so your drinks were delivered to you (no complaints there from me), but it would have been nice to sit at a bar.

Dear Mr. Steven P., Greetings! We believe that the first step in improving our guest's experience is listening to their feedback, and would like to assure you that we have reviewed what transpired during your stay. Despite of this, we are glad that you still had an amazing hotel lodging experience with us We are looking forward to welcome you back in the future! Sincerely, Hotel Management

Incredibly luxurious stay

Customer review rating 4.5/5

Abhinav G. Couples - 14/03/2020 Confirmed reviews ALL

We had a truly amazing time and left feeling completely relaxed. Delicious food, excellent hospitality and an overall perfect stay.

Dear Mr. Abhinav G., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Exceptional hotel

Customer review rating 4.5/5

Steve B. Couples - 10/03/2020 Confirmed reviews ALL

One of the best hotels I have ever stayed in. The Premier room was superb and the staff the most friendly I have met. Great location and the Ultra all inclusive package very good.

Dear Stephen B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on our TripAdvisor page would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Good , if not great hotel.

Customer review rating 4.5/5

Tony H. Couples - 10/03/2020 Confirmed reviews ALL

Overall good. Excellent staff, location is fine, AI drinks package good, food is good enough but booking into the specialist themed restaurants is difficult and good be a wider choice. Overall however good value and a decent hotel.

Dear Mr. Anthony H., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you faced a difficulty of booking ala carte restaurants and please do accept our apology for that, we will definitely take this comments to our consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Welcome Break

Customer review rating 4.5/5

Mike U. Couples - 09/03/2020 Confirmed reviews ALL

We have visited the UAE many times but this was our first stay in an all-inclusive resort. As you'd expect in Dubai the hotel was impressive and impeccably clean. The staff were all courteous wherever we encountered them. We had a room on an upper floor with an impressive view of Dubai. The food was of good quality and very tasty but very much the same every day. The A-La-Carte restaurants are nice but get booked up and we were never able to access the steak restaurant which was a shame as this seemed to be the most popular. Beach is clean and sandy, a little busy at times but not overcrowded; beware of Jellyfish in the water. Plenty of sun loungers and shades for all. Generally a very impressive hotel and one we would happily return to.

Dear Michael E., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you faced a difficulty of booking the steak restaurant and please accept our apology for that. We will definitely take this in our consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

1st Time in UAE but expected better

Customer review rating 4.5/5

Christopher C. Couples - 09/03/2020 Confirmed reviews ALL

We booked Ultra all inclusive premium room and there was nothing premium about it. The building works below ruined any chance of a nice balcony relaxation. There were no robes, slippers in the room and I only found out the day we were leaving as the guest on the next balcony told us. Now for the best bits the hairdryer cable was joined/ taped together with electrical tape and the bar next to the main pool got the ice for drinks from a wheelie bin. I highlighted these to the manager on checkout who took notes and apologized and promised to make our next stay more enjoyable but I dont think I'll return. We stayed here on a two night stop over returning to the uk From Australia costing us £1400 for two nights - I expected better. I received better service from lower graded hotels in Australia

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Rixos The Palm Hotel & Suites. We spoke on check-out and, please allow me to express my sincerest apologies once again. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It may well be too late on this occasion, but please be aware that we try our very best to make sure that our valued guests have the best experience possible, but if there is anything we can do to improve their time with us, they only have to let us know straight away and we always do our absolute best to rectify any issues brought to our attention. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. As discussed, we would like to offer you complimentary suite upgrade for your next stay with us of our sister property Rixos Premium JBR. Otherwise I may also suggest 30% discount on the room rate. If I may be of any further assistance or if you have additional feedback you would be willing to share, please don’t hesitate to contact me. Sincerely, Maryia

Amazing staff, good clean grounds, best view

Customer review rating 4.5/5

S. Couples - 09/03/2020 Confirmed reviews ALL

Amazing, fantastic hotel my only advice is a better entertainment program, whilst I say this I am aware I came out of season so that may be the reason. As I came with just me and my hasband this was no problem for us as we had already pre booked night out, when I return id like to see a better evening program. the stake house was definitely the best food I had in the whole time I was in Dubai and we did eat out a few time we went to STK and a few other places non compare to the stake house at Rixos, the staff were also incredible a big thank you to Mr moustache (sorry can’t remember his name) also Mr D with his amazing 007’s drink it was the best, as well as it bar man who done my drinks to perfection with the best card tricks. You all definitely shared the love and we appreciated it. Will definitely be returning with my 4 children at end of summer. Thank you again for the best Hoilday I’ve had.

Dear Mrs. Charlene S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we have taken notes in regards to the comments you made regarding evening entertainment programs which we will definitely take in to our considerations and actions. Lastly we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

Good Stay

Customer review rating 4.5/5

Sandy Solo - 09/03/2020 Confirmed reviews ALL

Spacious living room and the balcony was very convenient. The bedroom was very conveniently set up with some very comfortable pillows. Loved the deep soaking tub. The food in the all day dining was fantastic. I would've been happy if there were more vegetarian options but the few that was available were well prepared. None of this luxury or the space would've mattered if it wasn't for people. Shijo, the restaurant manager was a gem. Undoubtedly one of the greatest guys I've met so far. His attention to detail, the manner of conduct and the smile adds a lot to the restaurant. The guy is an asset I'd say. The second was Sandeep from housekeeping. the attendant who serviced my room during my stay. Bright smile, quiet but quick and perfect service and he did go out of his way to get me a room service menu.

Dear Sandhya N., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.

truly attentive staff

Customer review rating 4.5/5

B. Couples - 08/03/2020 Confirmed reviews ALL

excellent - all that can reasonably be asked for

Dear John B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel and service throughout x

Customer review rating 4.5/5

Anna K. Families - 08/03/2020 Confirmed reviews ALL

Amazing holiday. Perfect. Couldn't fault a thing x

Dear Anna K., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also we have taken notes in regards to the comments you made regarding evening entertainment programs which we will definitely take in to our considerations and actions. Lastly we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management.
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