Dear Ms. S., Thank you very much for taking the time to share your lovely feedback following your second stay with us. We are delighted to know that you and your family felt warmly welcomed from the moment you arrived and that your second visit was just as enjoyable as your first. It is especially rewarding to hear that our team played such an important part in making your stay memorable. Your kind words and recognition mean a great deal to us, and we are truly grateful for your continued trust in Rixos The Palm Dubai. We look forward to welcoming you and your family back for your next stay and creating another wonderful experience together. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. R., Thank you very much for taking the time to share such detailed and generous feedback following your family stay at Rixos The Palm Dubai. We are delighted to know that you had such a memorable experience and that you were pleased with the friendliness and attentiveness of our team, the quality and variety of our dining options, as well as the cleanliness and facilities throughout the resort. It is especially wonderful to hear that our children’s facilities and services also contributed to your family’s enjoyable stay. We truly appreciate your kind recognition of our entire team. Knowing that every member of staff you interacted with helped make your holiday special is incredibly rewarding. Thank you also for sharing your feedback regarding the payment link. We appreciate you bringing this to our attention and will ensure your comment is shared with the relevant team for consideration. We are grateful for your recommendation and look forward to welcoming you and your family back to Rixos The Palm Dubai for another exceptional stay. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. M., Thank you very much for your wonderful review and for choosing Rixos The Palm Hotel & Suites for such a special occasion. We are delighted to know that you enjoyed your honeymoon with us and that our location, tranquil setting, beautiful beach and views of Dubai made your stay so memorable. It is especially rewarding to hear that you appreciated the high standards of cleanliness, our facilities, and the quality of our food and beverages. Your kind words about our team truly mean a great deal to us. Knowing that our colleagues went above and beyond to make your honeymoon a memorable experience is the greatest recognition we could receive, and we will be delighted to share your appreciation with the team. Thank you for your perfect scores across all areas of your stay and for recommending Rixos The Palm. It was our pleasure to be part of such a special chapter for you both. We look forward to welcoming you back to Rixos The Palm Hotel & Suites for many more memorable occasions. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. L., Thank you for taking the time to share your feedback following your family stay at Rixos The Palm Hotel & Suites. We are pleased to know that you found the hotel comfortable, our team welcoming, and the overall experience enjoyable. It is particularly encouraging to see your positive assessment of our cleanliness, with your kind comment that the hotel was very clean. We appreciate your feedback regarding the restaurant being unavailable during your stay. While we are pleased that this did not detract from your overall experience, we understand that having access to the full range of our dining venues contributes to the experience we aim to provide. We have also noted your ratings regarding the accommodation, arrival experience and sustainability initiatives, and your feedback will be valuable as we continue to improve our services and facilities. Thank you once again for your feedback and for recommending Rixos The Palm. We hope to have the pleasure of welcoming you and your family back in the future. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. D., Thank you very much for taking the time to share such a wonderful and detailed review following your stay at Rixos The Palm Dubai. We are delighted to know that you enjoyed your experience from arrival through to departure and that the friendliness, warmth and attentiveness of our team made such a positive impression on you. It is especially rewarding to hear that you enjoyed the variety and flavours at Al Turca, as well as your experiences at L’Olivio, the Steakhouse and Bodrum Seafood Restaurant. We truly appreciate your special recognition of Rovin, Rajan and Hafeez. Your comments about their genuine care and attentiveness are wonderful to read, and we will certainly share your kind words with each of them. We are equally pleased that Sudheer took such great care of your room and maintained the high standards of cleanliness throughout your stay. Your appreciation will be shared with him as well. Thank you also for recognising the efforts of our wider team. It means a great deal to know that the organisation and service throughout the resort contributed to such a memorable holiday. We are delighted to hear that you are planning to return, and we look forward to welcoming you back to Rixos The Palm Dubai for another exceptional stay. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. H., Thank you for taking the time to share your detailed feedback following your family stay with us. We are pleased to know that you found our team great and our service excellent, and that you were particularly happy with the cleanliness of the resort and the care provided by our housekeeping team. We will certainly share your kind words with your room attendant. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. We appreciate your comments regarding the variety of our buffet offering, particularly your feedback about the selection available. We are pleased that you enjoyed our à la carte restaurants, and your comments regarding the buffet will be shared with our Culinary team for further consideration. We also take note of your experience with the main pool sunbeds and the condition of the grass around them. We understand your preference for the patio setting of the family pool, and we appreciate your feedback regarding the available facilities and beverage service in this area. Your comments regarding the frequency of our feedback calls are also well noted. We value guest feedback, but we understand that repeated contact during your holiday can affect the overall experience. We will review this with the relevant team to ensure that our approach remains considerate of our guests' time and privacy. Thank you once again for your honest feedback. Your comments provide valuable insight into the areas where we can continue to improve while also recognising the colleagues and services that made a positive impression during your stay. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. J., Thank you very much for taking the time to share such a wonderful and heartfelt review with us. We are absolutely delighted to know that you and your wife had an amazing holiday and that the care and attentiveness of our team made such a positive impression from the moment of your arrival. It is particularly rewarding to hear that our colleagues across Reception, Restaurants, Pool and Guest Relations genuinely contributed to making your experience special. Your kind words about our team being genuinely determined to make your holiday the best it could be are incredibly meaningful. Knowing that Rixos The Palm Dubai has become your new benchmark for hotels is a wonderful compliment, and we truly appreciate you recommending us to your friends. We have also noted your feedback regarding the Wi-Fi connection speed and will share it with the relevant team for further consideration. A massive thank you from all of us for choosing Rixos The Palm Dubai. It was a pleasure to welcome you and your wife, and we very much look forward to welcoming you back for another amazing holiday. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. S., Thank you very much for taking the time to share such detailed feedback following your family stay at Rixos The Palm Hotel & Suites. We are delighted to know that you had a fantastic stay and enjoyed our facilities, the upkeep of the hotel and, most importantly, the attentive service provided by our team. Your kind words that our colleagues are a credit to the hotel mean a great deal to us, and we will be pleased to share your appreciation with the team. We also truly value your constructive comments. We have noted your feedback regarding the variety of the buffet selection and understand your preference for a wider choice throughout your stay. Your comments will be shared with our culinary team for their consideration. We are also sorry to learn that you found the main pool area busier than expected. We appreciate that guests may have different preferences when it comes to the atmosphere around the pool, and your feedback is valuable as we continue to enhance the overall guest experience. We have also noted your comment regarding the small amount of dust on the worktops. Thank you once again for your 10/10 recommendation and for sharing both the highlights and areas where we can improve. We are very pleased to hear that you would love to return, and we look forward to welcoming you and your family back to Rixos The Palm Hotel & Suites. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. Smith, Thank you very much for taking the time to share such detailed feedback following your family stay at Rixos The Palm Hotel & Suites. We are delighted to know that you had a fantastic stay and enjoyed our facilities, the upkeep of the hotel and, most importantly, the attentive service provided by our team. Your kind words that our colleagues are a credit to the hotel mean a great deal to us, and we will be pleased to share your appreciation with the team. We also truly value your constructive comments. We have noted your feedback regarding the variety of the buffet selection and understand your preference for a wider choice throughout your stay. Your comments will be shared with our culinary team for their consideration. We are also sorry to learn that you found the main pool area busier than expected. We appreciate that guests may have different preferences when it comes to the atmosphere around the pool, and your feedback is valuable as we continue to enhance the overall guest experience. We have also noted your comment regarding the small amount of dust on the worktops. Thank you once again for your 10/10 recommendation and for sharing both the highlights and areas where we can improve. We are very pleased to hear that you would love to return, and we look forward to welcoming you and your family back to Rixos The Palm Hotel & Suites. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. P., Thank you for taking the time to share your detailed feedback following your stay with us. We are pleased to know that you enjoyed the quality of our food and the service provided by our team. At the same time, we are sorry to learn that certain aspects of your experience did not fully meet your expectations. We have carefully noted your comments regarding the condition and updating of the hotel, as well as the Wi-Fi connection speed. Your feedback is valuable and will be shared with the relevant teams as we continue to work on enhancing our facilities and services. We have also noted your comments regarding the deposit refund. We understand how important it is to receive the released amount promptly, and we regret any inconvenience caused by the waiting time. Regarding your sustainability feedback, we appreciate your suggestion concerning refillable water bottles. Our sustainability efforts are continuously evolving, and guest feedback such as yours helps us identify opportunities for further improvement. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. M., Thank you very much for taking the time to share such detailed and generous feedback following your stay with us. We are delighted to know that you had an absolutely fantastic experience at Rixos The Palm Dubai and that you enjoyed our beautiful Palm location, facilities, premium food and beverage selection, and attentive service. We are especially pleased that our team was able to make your early arrival comfortable after your journey by welcoming you with breakfast while your room was being prepared, followed by an earlier-than-scheduled room readiness. It is wonderful to hear that you enjoyed the breakfast selection and made the most of your Ultra All Inclusive experience, as well as the complimentary access to Atlantis Waterpark. We also truly appreciate your recognition of the colleagues who work tirelessly to maintain the cleanliness of the resort. Your feedback regarding the WiFi will also be shared with the relevant team for their attention. Thank you once again for your kind recommendation and for choosing Rixos The Palm Dubai. We look forward to welcoming you back for another memorable stay. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. H., Thank you for taking the time to share your feedback following your stay with us. We are pleased to know that you enjoyed the quality of our food, service, pool, fitness centre and beach, and that you were satisfied with the service provided by our team throughout your stay. We also appreciate your 8/10 recommendation. At the same time, we are sorry to learn that the condition of your accommodation did not fully meet your expectations. We have noted your comments regarding the room odour and the firmness of the bed, and your feedback will be shared with the relevant teams for further attention. Your comments are valuable to us as we continuously work to improve our guests' comfort and overall experience. Thank you once again for choosing Rixos The Palm Dubai. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Ms. S., Thank you very much for taking the time to share such a wonderful and detailed review following your third stay with us at Rixos The Palm Dubai. It is truly rewarding to know that your return visit once again lived up to your expectations. We are delighted that you enjoyed your Premium Sea View Room, the comfort and cleanliness of your accommodation, our culinary offerings, and the attentive service throughout your stay. We are also especially pleased to hear that our team was able to accommodate your husband’s dietary requirements with care and attention. Your kind recognition of Surman, Deepak, Cheikh, Yagmur and Kagan is greatly appreciated. We will be delighted to share your wonderful comments with each of them. Surman’s warm hospitality, Deepak’s thoughtful and attentive service, and the dedication of Cheikh, Yagmur and Kagan in creating enjoyable and engaging fitness experiences are exactly the kind of moments that make a stay truly memorable. Yagmur will be particularly pleased to know that she helped make your first reformer Pilates experience such a positive one! It is wonderful to hear that, even as a couple seeking a relaxed getaway, you continue to find Rixos The Palm Dubai a place where you can enjoy your holiday to the fullest. Knowing that you have chosen to return to us for a third time is a great compliment to our entire team. Thank you once again for your loyalty and for recognizing the colleagues who made a special difference during your stay. We look forward to welcoming you and your husband back for your next memorable Rixos holiday. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. C., Thank you for sharing your feedback following your family holiday at Rixos The Palm Dubai. We are delighted to know that you had an amazing stay and that our resort contributed to what you described as your best family holiday. It is wonderful to see that you enjoyed the accommodation, dining experiences, room service, concierge service, fitness facilities, pool, entertainment and kids’ services. We also appreciate your feedback regarding your ALL Accor membership recognition and the breakfast selection. Your comments are valuable to us, and we will share them with the relevant teams as we continue to enhance our guest experience. Thank you once again for choosing Rixos The Palm Dubai and for recommending us with a 9/10. We hope to have the pleasure of welcoming you and your family back for another memorable holiday. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. F., Thank you very much for sharing your wonderful feedback following your stay at Rixos The Palm. We are delighted to know that you had an excellent experience with us and that you enjoyed our beautiful hotel, comfortable rooms and especially the showers. It is equally pleasing to see that you were fully satisfied with your arrival, cleanliness, breakfast, Wi-Fi and the service provided by our team. Your kind words and perfect ratings are a great encouragement to our colleagues, and we truly appreciate your recommendation. It was a pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Rixos The Palm for another enjoyable stay. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. Hazlehurst, Thank you very much for taking the time to share your feedback following your recent family stay at Rixos The Palm. We are delighted to know that you enjoyed your five-night stay with us and that you were pleased with the quality of our food and drinks, facilities, service and, most importantly, the hospitality of our team. It is wonderful to hear that your overall experience was such a positive one. Your kind words and recommendation are greatly appreciated and serve as a wonderful encouragement to our colleagues. It was a pleasure to welcome you and your family, and we sincerely hope to have the opportunity to welcome you back to Rixos The Palm for another enjoyable stay. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. B., Thank you very much for your wonderful feedback following your family stay at Rixos The Palm. We are delighted to hear that you described your experience as “Luxury at its best” and that you found our team welcoming and attentive from the moment of your arrival. It is particularly heartwarming to know that you enjoyed the service provided by our colleagues across the buffet and restaurants. A special thank you for recognising Roopa in our Italian restaurant, as well as the ladies welcoming guests at the breakfast buffet. We will be delighted to share your kind words with them, as such recognition is a wonderful motivation for our team. We truly appreciate your perfect overall rating and recommendation. It was a pleasure to welcome you and your family, and we look forward to having the opportunity to welcome you back to Rixos The Palm for another memorable stay. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Ms. K., Thank you very much for taking the time to share such a wonderful and detailed review following your return visit to Rixos The Palm Dubai. It is truly rewarding to know that you once again had a fantastic stay and that our friendly and attentive team made you feel so welcome. We are especially pleased that you enjoyed the service provided by our bar colleagues, as well as the variety of our culinary offerings, drinks selection and Ultra All-Inclusive experience. We are delighted that you enjoyed your spacious suite and even embraced the additional walk to the main facilities as a little extra exercise! It is also wonderful to know that the birthday surprise and thoughtful attention from our team added a special touch to your celebration. We sincerely appreciate your feedback regarding sustainability and, in particular, your suggestion concerning the number of plastic bottles used. Your comments are valuable as we continue to look for opportunities to reduce single-use plastic and improve our environmental practices. Thank you once again for your continued loyalty and for your 10/10 recommendation. We are delighted to hear that you will definitely be back, and we very much look forward to welcoming you and your family again to Rixos The Palm Dubai. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Ms. H., Thank you so much for taking the time to share such a heartfelt review following your stay at Rixos The Palm Dubai. It is truly wonderful to hear that from arrival to departure, you and your son had such a memorable experience and that you enjoyed everything from your room and our culinary offerings to the surroundings of the resort. Your beautiful words about our team are particularly meaningful. Knowing that the genuine smiles, warmth and willingness to assist made you feel special is the greatest recognition our colleagues can receive. We especially appreciate you taking the time to mention the lady who welcomed you at reception and the colleague greeting guests each morning at the towel station. You are absolutely right that colleagues behind these everyday moments deserve recognition too, and we will do our best to ensure your appreciation reaches them. Thank you also for your 10/10 recommendation. The fact that you are already planning your next visit is the greatest compliment you could give us. We look forward to welcoming you and your son back to Rixos The Palm Dubai and creating many more wonderful memories together. Warm regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites