Rixos The Palm Hotel & Suites 5 stars

Customer review rating (ALL Rating) 4.9/5 1,488 reviews

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Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Our accommodation(s)

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UAE
8808 DUBAI
United Arab Emirates

GPS:25.12174, 55.15351

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  1,488 reviews

Customer review rating 4.0/5

Chadi S. Families - Confirmed reviews ALL

It was a great escape with our young daughter, who had so much fun on the splash pad, kids club, and the pool. it was comfortable for us. the room was very comfortable. the food can be much better, especially the kids section, is outrageous. instead of promoting good healthy food options, you have cancer-causing ultra-processed and fried foods at child -height in their section starting from breakfast. i am aware that some parents may love that, but I believe you have a duty to make a better impact, because you have the access and the means. you can keep the these processed foods in the adult section, and then becomes parents' decision, not your influence. L'olivo is not truly an Italian restaurant, but serves what Americanized Italian foods and i can share several examples from your menu and discussion with the waiters. The hotel staff were all helpful and accommodating.

Dear Mr. S., Thank you very much for taking the time to share your detailed feedback following your recent stay at Rixos The Palm Hotel & Suites Dubai. We are pleased to know that you and your family enjoyed a comfortable stay and that your young daughter had a great time at the splash pad, Kids Club, and pool facilities. It is also rewarding to hear that you found your accommodation comfortable and our team helpful and accommodating throughout your visit. At the same time, we sincerely appreciate your constructive observations regarding the dining experience, particularly the Kids Club food selection and L’Olivo restaurant. Guest feedback such as yours is extremely valuable, and we will ensure your comments are shared with our Executive Chef and Food & Beverage leadership team for careful review and consideration as part of our ongoing efforts to enhance our culinary offerings and guest experience. Thank you once again for your honest feedback. We truly value your comments and hope to have the opportunity to welcome you and your family back in the future for an even more enjoyable stay. Warm regards, Guest Relations Team Rixos The Palm Hotel & Suites Dubai

Customer review rating 5.0/5

Abdulhamid H. Couples - Confirmed reviews ALL

Overall, everything was very good and I enjoyed my stay. However, I was disappointed that no one followed up on my request for a reservation at the Italian restaurant for Sunday dinner. As a result, I missed the opportunity to dine there. Better communication and assistance with guest requests would have made the experience even better. Other than that, everything was excellent.

Dear Mr. H., Thank you very much for taking the time to share your feedback following your recent stay at Rixos The Palm Hotel & Suites Dubai. We are delighted to know that you enjoyed your stay overall and appreciated the cleanliness, breakfast selection, and the excellent service provided by our team. Your kind recommendation and perfect rating are truly appreciated and will be shared with the entire team. At the same time, we sincerely regret the inconvenience you experienced regarding your request for a reservation at our Italian restaurant. Please accept our apologies that this was not properly followed up, resulting in a missed dining opportunity. This is certainly not the level of communication and attentiveness we strive to deliver, and your feedback has been shared with the relevant team for immediate review and improvement to ensure better coordination and follow-up on guest requests in the future. We truly appreciate your constructive comments, as they help us enhance our service standards, and we hope to have the opportunity to welcome you back for an even more seamless experience next time. Warm regards, Guest Relations Team Rixos The Palm Hotel & Suites Dubai

Customer review rating 2.0/5

Anas A. Families - Confirmed reviews ALL

As frequent guests who regularly choose other Rixos properties in the UAE for longer family staycations, we came to Rixos The Palm with high expectations, especially given its premium reputation. Unfortunately, this was a major disappointment, and we were ultimately relieved that we had not booked a longer stay. The biggest letdown was the kids' facilities; compared to sister properties, the kids' club was extremely poor and the water splash area was highly underwhelming, falling well below the standard families expect from the brand. Additionally, while our room was spacious and clean, the AC was constantly causing humid mist that settled on the uncarpeted floors, making them uncomfortably slick. The property itself also felt relatively small and lacked the grandeur we anticipated, a feeling compounded by the service, as the staff lacked the warmth and hospitality we routinely experience at other UAE Rixos locations. On the positive side, the main pool area was good, and the food in general was a major saving grace, offering high quality across our meals. However, because this is presented as a premium flagship on The Palm, the gap between expectations and reality was simply too wide. It amounts to a basic stay that does not live up to the Rixos name.

Customer review rating 4.5/5

Sidra D. Families - Confirmed reviews ALL

My overall experience was very good. The hospitality was top-notch, and the staff were friendly, attentive, and professional throughout my stay. The only area for improvement would be the buffet menu, as the food selection was quite repetitive from day to day. Introducing more variety would make the dining experience even better.

Dear Ms. Sidra D., Thank you for taking the time to share your feedback regarding your recent family stay with us. We are delighted to learn that you had a very good overall experience and that you found our hospitality to be exceptional. Your kind words about our team's friendliness, attentiveness, and professionalism are truly appreciated and will be shared with the entire team, as recognition such as yours serves as great motivation for us all. At the same time, we would like to thank you for your constructive feedback regarding the buffet menu. We understand the importance of variety, particularly for guests staying multiple days, and we appreciate your suggestion. Please be assured that your comments have been shared with our Culinary team as we continuously review and enhance our dining offerings to provide a more diverse experience. It was a pleasure to have you with us, and we are grateful for your recommendation. We look forward to welcoming you and your family back to Rixos The Palm Hotel & Suites Dubai for another memorable stay in the future. Kind regards, Hotel Management

Customer review rating 3.0/5

Ahmed E. Couples - Confirmed reviews ALL

Honestly, it was a disappointing experience. I had high expectations because I was comparing it to Rixos Premium in Egypt, and I assumed Rixos The Palm would offer a similar or even better standard. Unfortunately, the food was extremely bland and tasteless, and even the drinks had an artificial, almost plastic-like taste. The hotel was also overcrowded, and the space felt too small for the number of guests. Overall, it turned out to be a really underwhelming stay.

Other web-users rate our hotel

  • 653 reviews 8.9/10 Location
  • 1,053 reviews 8.8/10 Room
  • 3,557 reviews 9.6/10 Service
  • 5 reviews 8.3/10 WiFi
  • 1,725 reviews 9.1/10 Food
  • 626 reviews 9/10 Vibe
  • 606 reviews 9.2/10 Amenities
  • 547 reviews 9.1/10 Cleanliness

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