Rixos The Palm Hotel & Suites 5 stars

Customer review rating (ALL Rating) 4.8/5 1,699 reviews

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Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Our accommodation(s)

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UAE
8808 DUBAI
United Arab Emirates

GPS:25.12174, 55.15351

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,699 reviews

Customer review rating 1.5/5

Paul S. Couples - Confirmed reviews ALL

Rooms not to a 5 star standard ( Premium Sea View) with glass balconies too close to each other. We can hear and smell everything. This hotel only proposed fixed price to extend the stay of stranded guests while prices all over Dubai dropped and some offered free extended accommodation during the regional turmoil. Definitely not a 5 star hotel considering this and the worn out rooms.

Customer review rating 5.0/5

Karen R. Families - Confirmed reviews ALL

From booking in to leaving the experience was exceptional, great food, great service with nothing a bother for the staff. First time here but not our last.

Dear Valued Guest, Thank you so much for your wonderful review and for awarding us a perfect 100/100 score. We are truly delighted to read that your experience with us was exceptional from booking through to departure. It is especially rewarding to know that you enjoyed the great food, outstanding service, spotless surroundings, and that our team ensured nothing was ever a bother. Creating effortless and memorable family stays is exactly what we strive for, and your kind words mean a great deal to all of us. We also appreciate your feedback regarding the booking process. While we are pleased our team was able to assist you over the phone, we will certainly take your comments into consideration as we continually work to improve the online experience for our guests. Thank you for choosing to book through the Rixos Hotels website and for being a valued ALL Accor loyalty member. We are honored that this was your first visit and even more delighted to hear it will not be your last. We very much look forward to welcoming you back for another luxury stay in the near future. Best regards, Hotel Management

Customer review rating 5.0/5

Jake W. Couples - Confirmed reviews ALL

Beautiful

Dear Jake, Thank you so much for your wonderful review! We’re thrilled to hear that you had a relaxing and beautiful stay at Rixos The Palm Dubai. Your kind words mean a lot to our entire team. We also appreciate your feedback regarding the WiFi speed and will share this with our team to see how we can improve it for future guests. We look forward to welcoming you back for another unforgettable stay soon! Warm regards, Team Rixos The Palm

Customer review rating 5.0/5

Nicholas F. Friends - Confirmed reviews ALL

all good the staff are excellent

Dear Valued Guest, Thank you very much for your outstanding review and for awarding us a perfect score following your recent stay with friends. We are truly delighted to know that you enjoyed a great stay, a great room, excellent food, and exceptional service. Seeing that you rated every aspect of your experience — from check-in and accommodation to breakfast, WiFi, cleanliness, and sustainability — with full marks is incredibly rewarding for our entire team. It is especially wonderful to read your kind recognition of Diwan in the Steakhouse, Rupa in Lolivo, and Jagdash at the pool. We will proudly share your compliments with them, as they will be thrilled to know they contributed to making your stay so memorable. We are also grateful for your continued loyalty as a Gold member of ALL – Accor Live Limitless. Your support means a great deal to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another flawless experience in the near future. Best regards, Hotel Management

Customer review rating 5.0/5

Carl S. Families - Confirmed reviews ALL

Couldnt have been looked after any better .

Dear Valued Guest, Thank you for taking the time to share such a detailed and positive review of your recent family stay with us. We are absolutely delighted to see your incredible 100/100 overall rating and to read that you “couldn’t have been looked after any better.” Providing attentive and personalized service is exactly what we strive for, so your comments truly mean a great deal to our entire team. It is wonderful to know that you found the hotel extremely clean and that our team made such a strong impression on you. We are especially pleased to hear your kind words about your room attendant in Room 1430 — we will be sure to pass along your appreciation. Recognition like this is incredibly motivating for our team members. We also appreciate your feedback regarding arrival and departure. Please rest assured that we continuously review our procedures to ensure a seamless experience from check-in to check-out, and your comments help us improve even further. Thank you once again for your recommendation and for choosing to stay with us. We truly look forward to welcoming you and your family back for another exceptional experience in the near future. Best regards, Hotel Management

Other web-users rate our hotel

  • 744 reviews 8.9/10 Location
  • 1,203 reviews 8.9/10 Room
  • 4,043 reviews 9.7/10 Service
  • 9 reviews 8.5/10 WiFi
  • 2,004 reviews 9.4/10 Food
  • 707 reviews 9.1/10 Vibe
  • 680 reviews 9.4/10 Amenities
  • 609 reviews 9.2/10 Cleanliness

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