Dear Mr. P., Thank you very much for your wonderful review and for choosing Rixos The Palm Hotel & Suites for your family holiday. We are delighted to know that you enjoyed your stay and appreciated the attentive service provided by our team, as well as the comfort of your accommodation, housekeeping and prompt laundry service. It is especially rewarding to read your kind recognition of Abraham at the Pool Bar for his warm interaction with your child, and Sadik at Bodrum for his excellent bartending skills. We will be pleased to share your compliments with both colleagues. We are also glad that you enjoyed the ALL Accor member benefits, including your welcome drink, welcome amenity and room upgrade. Thank you for your trust and recommendation. We look forward to welcoming you and your family back for another memorable stay. Kind regards, Guest Relations Team Rixos The Palm Hotel & Suites

Dear Mrs. R., Thank you very much for your wonderful review and for describing your stay as a top-class five-star experience. We are delighted to know that you and your family enjoyed the facilities for both children and adults, the food and the attentive service provided by our team. It is especially rewarding to read your kind recognition of Meedeep and Khamt at the Pool Bar, as well as Moses at our Italian restaurant. We will be pleased to share your compliments with them. Thank you also for sharing your suggestions regarding the wardrobe and drawer space for a family of four. Your comments are valuable and will be shared with the relevant team for consideration. We have also taken note of your feedback regarding the Wi-Fi connection. It was a pleasure to have you and your family with us. We look forward to welcoming you back to Rixos The Palm Hotel & Suites for another memorable holiday. Kind regards, Guest Relations Team Rixos The Palm Hotel & Suites

Dear Mr. S., Thank you very much for your outstanding review and for choosing Rixos The Palm Hotel & Suites for your family holiday. We are delighted to know that you enjoyed our attentive team, excellent food and beverage offerings, and the comfort of our accommodation. It is especially rewarding to hear that your dining experiences at Bodrum, L’Olivo and Toro Loco, along with the facilities and family entertainment, contributed to such a memorable stay. We are also pleased that you enjoyed the added benefit of access to Atlantis Aquaventure, making your family holiday even more special. Your excellent feedback is a wonderful encouragement to our entire team. We look forward to welcoming you and your family back for another exceptional experience. Kind regards, Guest Relations Team Rixos The Palm Hotel & Suites

Dear Ms. G., Thank you for taking the time to share your feedback following your recent stay at Rixos The Palm Hotel & Suites. We are delighted to know that you and your family had a fabulous holiday and that you appreciated the attentive service of our team, the variety of activities available for your daughter, and the overall comfort of your accommodation. It is particularly rewarding to read your kind recognition of Pravin at Bodrum Restaurant. We will gladly share your compliments with him, as we are certain it will mean a great deal to know that his personal attention, remembering your daughter's name and favourite lunch, contributed so positively to your family's experience. At the same time, we sincerely appreciate your constructive comments regarding the availability of à la carte dining reservations, the variety of lunch options at Bodrum, and the atmosphere at Bar One. Your observations are valuable in helping us identify opportunities to further enhance our dining and entertainment experiences. We have also taken note of your feedback regarding ALL membership recognition and the hotel's sustainability initiatives. Ms. G., guest satisfaction is very important to us, and feedback such as yours helps us continuously improve the experiences we create for our guests. We truly appreciate your recommendation and hope to have the pleasure of welcoming you and your family back for another memorable holiday. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mr. P., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect score. We are absolutely delighted to know that you and your family had such a fantastic time at Rixos The Palm and that every aspect of your stay, from the accommodation and dining experience to the service provided by our team, met your expectations. It is especially rewarding to know that you are already looking forward to returning. Your kind words and recommendation mean a great deal to us and serve as wonderful motivation for our entire team. Mr. P., we look forward to welcoming you and your family back to Rixos The Palm and creating many more memorable holiday experiences together. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Ms. O’Sullivan, Thank you for sharing such wonderful feedback following your recent family holiday at Rixos The Palm Dubai Hotel & Suites. I am delighted to know that you had such a fantastic week with us and that every aspect of your experience, from arrival and departure to our accommodation, dining, pools, beach, and Kids Club, contributed to such an enjoyable stay. It is particularly rewarding to hear your appreciation of the first-class service provided by our team and the warm hospitality you experienced throughout the resort. Knowing that you have already started looking at dates for your return next year is the greatest compliment we could receive. We truly appreciate your trust in Rixos The Palm Dubai Hotel & Suites and would be delighted to welcome you and your family back for another memorable holiday. Thank you once again for your kind words and for taking the time to share your experience with us. We look forward to creating many more wonderful family memories with you on your next visit. Kind regards, Guest Relations Team Rixos The Palm Dubai Hotel & Suites

Dear Mrs. B., Thank you for taking the time to share such lovely and detailed feedback following your stay at Rixos The Palm Dubai Hotel & Suites. I am delighted to know that you and your friends enjoyed your stay in our three-bedroom suite while celebrating such a special birthday occasion. It is wonderful to hear that the welcome treats were a thoughtful touch and that our team members across the hotel, pool area, and room service contributed to making your stay so enjoyable. I am particularly pleased that you appreciated the variety of our dining options and that our patisserie left such a lasting impression. Your special recognition of Vineeta, Zhun, Khant, Shalquat, and Zahira at Turquoise is sincerely appreciated. I will be delighted to share your kind words with them and the wider team, as such feedback is a meaningful recognition of their dedication and commitment to guest satisfaction. Thank you also for sharing your constructive comments regarding the suite's interior touches and your first experience of ALL Accor member recognition. Feedback such as yours is valuable in helping us better understand our guests' expectations and identify opportunities to further enhance the experience we provide. It was a pleasure to be part of your friend's birthday celebration, and we are grateful that you chose Rixos The Palm Dubai Hotel & Suites for this special occasion. We look forward to welcoming you and your friends back for another memorable stay filled with warm hospitality and wonderful dining experiences. Kind regards, Guest Relations Team Rixos The Palm Dubai Hotel & Suites

Dear Mrs. N., Thank you for sharing your feedback and for awarding us a perfect score. We are delighted to know that you and your family had a very pleasant stay at Rixos The Palm Dubai and that our team contributed to a memorable holiday. It is especially rewarding to hear that you appreciated the high standard of room cleanliness, our breakfast selection, and the attentive service of our colleagues, who were always ready to assist and ensure your comfort. Your kind recognition of the entire team is truly appreciated and will be shared with our colleagues as encouragement to continue delivering exceptional guest experiences. We look forward to welcoming you and your family back to Rixos The Palm Dubai for another wonderful stay. Kind regards, Anastasiia Zavolokina Guest Relations Manager

Dear Mr. A., Thank you for taking the time to share such detailed feedback following your family stay at Rixos The Palm Dubai Hotel & Suites. I am pleased to know that you enjoyed aspects of your holiday and that some of our colleagues went above and beyond to assist you. At the same time, I am genuinely sorry to learn that certain aspects of your experience left you feeling less valued than other guests. Every guest is important to us, and we want everyone staying at our resort to feel equally welcome and receive attentive, thoughtful service throughout their visit, regardless of their personal or professional background. Your comments regarding your experience at Bodrum, particularly the waiting time for your food and drinks and the difference in attention you perceived, are concerning. I understand how such an experience could affect your overall impression, especially when you were expecting to enjoy a relaxed family holiday. We also appreciate your feedback regarding the consistency of housekeeping, the replenishment of bathroom amenities and the room not having been serviced before your return that afternoon. These are important elements of the guest experience, and your observations deserve careful consideration. Thank you as well for sharing your perspective on the evening bar options, the variety of our à la carte dining experiences and the use of QR-code menus. We understand your wish to disconnect from your devices during your holiday and spend quality time with your family. Your suggestions regarding printed menus and a more integrated digital platform are valuable, as are your comments about the entertainment programme and the recognition of your ALL membership. Mr. A., I regret that these aspects affected your perception of your stay, despite the positive interactions you experienced with some of our colleagues. Your feedback provides important insight into how different elements of the guest journey come together to shape an overall holiday experience. Thank you again for your honesty and for recognising the efforts of the team members who made a positive difference during your visit. We value your feedback and hope to have another opportunity to welcome you and your family, with the aim of providing a more consistent and rewarding experience throughout your stay. Kind regards, Guest Relations Team Rixos The Palm Dubai Hotel & Suites

Dear Mr. S., Thank you for your continued loyalty to Rixos and for taking the time to share your feedback following your family stay at Rixos The Palm Dubai Hotel & Suites. It is a pleasure to know that you consistently enjoy returning to our resort and that you regard the hotel as exceptionally well managed. Your recognition of our team, reflected in your excellent rating for their service, is particularly appreciated and will be shared with our colleagues as an encouragement to continue delivering the attentive hospitality you have come to expect from Rixos. Thank you also for highlighting the connection speed of our Wi-Fi. We appreciate you bringing this aspect of your experience to our attention, as guest feedback helps us identify areas where the experience can be further improved. We truly value your continued trust in Rixos and look forward to welcoming you and your family back to Rixos The Palm Dubai Hotel & Suites for many more enjoyable stays. Kind regards, Guest Relations Team Rixos The Palm Dubai Hotel & Suites

Dear Ms. P., Greetings from Rixos The Palm Dubai! Thank you for sharing your feedback. We are delighted to know that you had a great stay and that our team made a positive impression on your experience. We appreciate your comments regarding the main pool. We would like to highlight that our resort features a dedicated lap pool, which is an adults-only area offering a quieter environment for relaxation and swimming. We hope to have the pleasure of welcoming you back to Rixos The Palm Dubai, where you can enjoy our adults-only facilities for a more relaxing experience. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. F., Thank you for sharing your lovely feedback following your stay at Rixos The Palm Dubai. I am delighted to know that you enjoyed your sea-facing room, the cleanliness maintained by Manoj, our speciality restaurants, the fruit shack, and the evening performances by our resident band. It is especially rewarding to hear that our team made such a positive impression, from the attentive service around the adults-only pool to ensuring your sunbeds were ready each day. I will be pleased to share your kind recognition with Manoj and the teams involved. Thank you also for your feedback regarding the breakfast selection. Your comments are valuable as we continue to enhance our dining experience. It was a pleasure to have you with us, and I look forward to welcoming you back for another memorable stay at Rixos The Palm Dubai. Kind regards, Anastasiia Zavolokina Guest Relations Manager

Dear Mr. L., Greetings from Rixos The Palm Dubai! Thank you for sharing your feedback following your family stay with us. We are delighted to know that you enjoyed the friendliness of our team, the cleanliness, our food and beverages, the pool area, and our beautiful beachfront location. We appreciate your comments regarding the condition of the room surfaces and the noise from the air-conditioning unit. Your observations are valuable, and we will share them with the relevant teams for their attention as we continue working to enhance our guests' comfort. Thank you for your recommendation. We hope to have the pleasure of welcoming you and your family back to Rixos The Palm Dubai for an even more enjoyable stay. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Ms. A., Greetings from Rixos The Palm Dubai! Thank you for sharing your feedback following your family stay with us. We are pleased to know that you found our team welcoming and your accommodation comfortable, with daily housekeeping contributing to a relaxing experience. It is especially rewarding to hear that Jimmy made a positive contribution to your stay, and we will be delighted to share your kind recognition with him. We also appreciate your feedback regarding the Wi-Fi, breakfast selection, and departure experience, as it helps us identify areas where we can further enhance our service. We look forward to welcoming you and your family back to Rixos The Palm Dubai for another enjoyable stay. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. P., Thank you for sharing your lovely feedback! I am delighted to hear that you and your family enjoyed a fantastic four-night stay with us and appreciated our location, food, and service. It is wonderful to know that the complimentary access to Atlantis Aquaventure Waterpark added an extra highlight to your family holiday. We truly appreciate your recommendation and look forward to welcoming you and your family back to Rixos The Palm Dubai Hotel & Suites for another memorable stay. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Dubai Hotel & Suites

Dear Mrs. Y., Thank you for your continued loyalty to Rixos The Palm Dubai Hotel & Suites and for sharing your wonderful feedback. It is a pleasure to know that you have chosen to return to us over the past three years and that our location and service continue to make us your first choice. Your loyalty means a great deal to us, and I am delighted that our team has consistently contributed to your enjoyable stays. I look forward to welcoming you and your family back for many more memorable experiences with us. Kind regards, Anastasiia Zavolokina Guest Relations Manager Rixos The Palm Dubai Hotel & Suites