Rixos The Palm Hotel & Suites 5 stars

Dear Ms. E., Thank you very much for taking the time to share your feedback following your recent stay at Rixos The Palm Hotel & Suites. We are delighted to learn that you had an enjoyable experience and that our team, culinary offerings, accommodation, cleanliness, and overall service contributed to a memorable stay. Your kind words regarding our staff mean a great deal to us, and we will be pleased to share your appreciation with the entire team. We also appreciate your valuable suggestions regarding additional music options and the Sports Bar experience. Guest feedback such as yours helps us continuously enhance our offerings. At the same time, we sincerely apologize for the difficulty you experienced when trying to reach our Reservations Team prior to your stay. This is certainly not the level of service we aim to provide, and your comments have been shared with the relevant department for review and improvement. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back to Rixos The Palm Hotel & Suites for another exceptional experience in the near future. Warm regards, Guest Relations Team Rixos The Palm Hotel & Suites

Dear Mr. H., Thank you for taking the time to share your detailed feedback following your family stay with us. We are pleased to learn that you were overall happy with your experience and that you appreciated the quality of our dining offerings, the cleanliness of the resort, and the service provided by our team. It is also wonderful to know that you would recommend us to your friends and family. At the same time, we sincerely regret that your dining experience did not fully meet your expectations. We understand your disappointment regarding the limited availability of our à la carte restaurants during your stay, particularly during the Eid period. Your comments regarding the closure of the Italian restaurant and the difficulty securing reservations at the steakhouse are appreciated and have been shared with the relevant teams for review. We also acknowledge your point about clearer communication prior to arrival, and we will work on improving how such information is conveyed to our guests. We are equally sorry for the inconvenience caused by the room allocation upon arrival. While we always strive to accommodate requests for adjacent rooms, we understand the importance of having family rooms prepared together upon check-in, and we regret that we were unable to fully meet this expectation during your stay. Thank you as well for highlighting the Wi-Fi performance and the few areas around the resort that require attention. Your observations help us identify opportunities for improvement and enhance the overall guest experience. We truly appreciate your balanced and constructive feedback and hope to have the opportunity to welcome you and your family back to Rixos The Palm Hotel & Suites Dubai for an even more seamless and enjoyable stay in the future. Warm regards, Guest Relations Team Rixos The Palm Hotel & Suites Dubai

Dear Ms. Cristel D. M., Thank you very much for taking the time to share your wonderful feedback following your recent stay at Rixos The Palm Hotel & Suites. We are truly delighted to hear that you had a perfect family getaway and that you enjoyed our food, rooms, views, housekeeping, activities, and the service provided by our team. It is especially rewarding to know that your birthday celebration was made memorable, as creating special moments for our guests is always our greatest pleasure. We also sincerely appreciate your constructive feedback regarding the shampoo and conditioner. Please be assured that your comment has been shared with our Housekeeping and Procurement teams for review, as we continuously strive to improve both comfort and quality in all guest amenities. In addition, we value your observations regarding our sustainability initiatives. We are pleased that you recognize our efforts, and your comment regarding the durability of the wooden key cards is very helpful and will be taken into consideration as we continue to enhance our eco-friendly practices. Thank you once again for your thoughtful review and for choosing Rixos The Palm Hotel & Suites. We look forward to welcoming you and your family back for another memorable stay in the future. Kind regards, Hotel Management Rixos The Palm Hotel & Suites