Rixos The Palm Hotel & Suites Hotel 5 stars

Disappointing stay, partly because covid-19 seeks to have made it impossible to provide the types of comfort normally expected from a luxury hotel.

Good points: - Facilities such as the pools, beach area and beach bar/ restaurant (I chill) - The room: large room (65m2) with good view - F&B service in the I chill restaurant, special mention to the waiter named Cappuccino. Bad points: - The receptionist was very stressed, gave confused explanation on the hotel services and facilities such as we left the checking not knowing what was included or not in the "Ultra all included" package or where the different facilities were located. - The guest relation was our worst guest service experience in our life... The woman who was there literally looked down on us. She laughed at us when we simply asked about the restaurant. For instance, we were asking about the "Argentinian steakhouse" when she interrupted us laughing (not in a friendly way) to tell us that this was not Argentinian but just a classic steakhouse. Her attitude was arrogant and rude. This guest relation experience was disastrous. - F&B services: Italian restaurant: The guest relation woman sold it to us as a not classic Italian and with a view on the sea... Here a small deception, as the restaurant has no view, is an italian restaurant as we see everyday in Europe and the service was ok. A la turca (All Day Dinning restaurant): Except the large choice of dishes offered, both service and cleanliness did not live up at our expectations. Sometimes there was not enough staff and servers did not show good will. We were often asked if we were leaving the restaurant while just going to serve us again. - Finally the check out: not a luxury standard one. It was rather a fast check-out rather than a regular one. Right after we paid, the receptionist told us "ok bye", no thank you or asking if we needed further assistance whereas we still had requests for him. Indeed, we wanted to ask some printings and we felt that it was bothering the receptionist who was also reluctant to help us. To sum up, we were deeply disappointed by the service offered in a supposed 5-star hotel. We felt we did not get the service we expected because we were a young couple. This experience discourages us from returning to a Rixos.

Is was a superb week in Dubai, we liked the hotel very much, our first room as without sea view but changed to another room with good view, so much and good food (all inclusive), room service was excellent, very good price value

Was allowed early check in to prepare the room before my partner arrived. All the staff greeted us with a small and willing to help. In the steakhouse restaurant, we were able to be seated by Eissa, Andrew and Margaret, even though we had no booking. The experience was amazing and all the staff were very welcoming. The setting was beautiful and Naresh on the beach was amazing. He knew exactly when to come over and bring us a fresh drink. There was a mixologist in the hotel from the saadiyat location (I cant remember his name) who was very polite and made the nicest cocktails. He came over to ask how he can improve them for our next one. Not something you get often and it was fantastic. Lastly the guest relations team were amazing at handling any queries we had. All in all, fantastic stay and hope to go again some time.

Staff were wonderful, everything was clean and excellent protocols for Covid, everything well spaced out, buffet served to you etc. Kids club programme and the staff were wonderful! Rooms clean and well maintained. All inclusive selection fabulous! A lovely relaxing family break!

quick rest between special celebration old facilities, attentive staff, restaurants below the expected quality with the exception of the meat restaurant that extraordinary positive surprised does not justify cost

Very nice, clean, well maintained rooms. Extremely helpful stuf!

All in all, average experience.

We had the most wonderful stay ! Everything was five star including staffs , services and all . We have been staying rixos for the past few years and always treated the best . Thank you team for making our anniversary more special..

greeted great staff at door and customer manager great service, lady that checked us in was poor 1st said we had not paid which we had had to call the bank then she said we could book the table for evening meal from the room went up stairs to book then told we had to come down and do it in person and only one 9pm slot free !!!, sat on the beach and within 10mins had 3 people trying to sell me something when all I wanted to do was relax diving, hair salon and the photos to much in the space of 10mins, food was very low standard in the steak restaurant, my wife stayed with you before and booked your 5 bedroom apartment with friends and said how nice the food was and this was not the case this time I had 3/4 eaten my steak and had to remind the waiter your my French fries, beach was great tho and well kept, but your barman in the sushi bar needs to learn how to make cocktails. I know its Covid back I felt the standard feel well below what I would expect for a Hotel of your standing. I am sorry to say we will not be coming back I am very sorry to say, but I wanted to point out what a shinning star your customer manager is he made me smile.

The room was lovely and the beach/pool. There was only 1 member of staff that was friendly, a waiter, most other staff did not have enough English and did not understand us. They were not friendly or forth coming, which was off putting. The steam room was broken on our second day and there were 5 instead of the 4 person capacity let in. The food was just ok, the cocktails from the beach bar were not tasty and watered down ( pina colada not creamy, the gin fizz not fizzy). mixed messages from different members of staff was frustrating. so....overall....the stay was just ok.

We got some troubles at the very beginning: the junior suite was not as per view described and the overall room needed a clear & deep renovation. Hence we wanted to leave the hotel, but then the staff provided us a new room and took good care of us. so we stayed and we enjoyed the hotel and its brilliant & amazing staff (from the room cleaners to the restaurants and beach we ve never met such funny, kind and gentle hotel staff). The suggestion I can give you it’s to start renovating the rooms because from a 5 stars hotel on the Dubai Palm you would expect much more. It’s a pity because the hotel position, the facilities and the atmosphere are just wonderful

Stay was amazing with best hospitable staff. From the time of check in till check out our stay was made sure that we had the best time specially Nadun who went extra mile to provide us all the needs during our stay. Food was delicious at both the buffet restaurants with wide varieties of cuisines to choose from. Will definitely return.

Very friendly and helpful and the rooms were great , food was good and we would definitely recommend this hotel to friends and family

The attention to detail and customer service overall was always brilliant. We had the best day and reception staff also moved us to the top floor as we where not sleeping well in our original room due to the noise, the room upgrade was perfect with the most amazing views of the Palm.