Rixos The Palm Hotel & Suites 5 stars

Dear Mr. V., Thank you very much for taking the time to share such a detailed and heartfelt review of your recent stay at Rixos The Palm Hotel & Suites. We are truly delighted to know that your family enjoyed an exceptional experience with us and that every aspect of your stay, from the rooms and ambience to the dining experiences, bars, concierge, front desk, and room service, contributed to a memorable holiday. It is especially rewarding to hear that our team’s kindness, professionalism, and genuine care made you and your family feel valued and well looked after throughout your visit. We sincerely appreciate your special recognition of Hamad, Narla, Ishak, Alisha, Benedette, Hema, Shashi, Ali, Atul, Suman, Suraj, and Yusuf. Your kind words will be shared with each of them, as they will be delighted to know that their dedication made such a positive impact on your experience. Thank you as well for your valuable feedback regarding the Wi-Fi connectivity between different areas of the resort. We appreciate your suggestion and will share it with the relevant team as we continuously look for ways to enhance our guests’ comfort and convenience. It was a pleasure welcoming you and your family, and we are grateful for your recommendation. We look forward to the opportunity of welcoming you back to Rixos The Palm for another exceptional family getaway. Warm regards, Anastasiia Guest Relations Manager

Dear Mr. R., Thank you very much for sharing your wonderful feedback following your stay at Rixos The Palm Hotel & Suites. We are delighted to hear that you and your grandchildren enjoyed a perfect holiday with us. It is truly rewarding to know that you appreciated our beautiful location, the warm hospitality of our team, and the overall experience provided throughout your stay. Creating memorable family moments is at the heart of what we do, and we are pleased that we could contribute to a special time for you and your grandchildren. Thank you for your kind recommendation. We look forward to welcoming you and your family back to Rixos The Palm for another unforgettable holiday in the future. Warm regards, Anastasiia Guest Relations Manager

Dear Ms. R., Thank you very much for taking the time to share such a wonderful review of your recent stay at Rixos The Palm Hotel & Suites. We are truly delighted to know that your 10-night holiday was such an amazing experience from arrival to departure. It is especially rewarding to hear your kind comments about our team. Your recognition of our Housekeeping colleagues, who looked after Room 2002, as well as Sandeep and the pool team for their attentive service, means a great deal to us. We are also grateful for your special mention of Faith at Bar1. Rest assured, your compliments will be shared with them all—they will be thrilled to know they helped make your stay so memorable. We are pleased that you enjoyed our Ultra All-Inclusive concept and the variety of food and beverages available throughout your stay. Thank you also for sharing your feedback regarding the à la carte dining experience. We appreciate your understanding while some of our facilities and services were still gradually returning to full operation. Your comments are valuable to us and will certainly be taken into consideration as we continue enhancing our guest experience. It was our pleasure to have you with us, and we are delighted to know that you will be returning. We look forward to welcoming you back for another unforgettable holiday in the near future. Warm regards, Anastasiia Guest Relations Manager

Dear Mr. P., Thank you so much for sharing such a heartfelt and wonderful review with us. Receiving your feedback as a returning guest of Rixos The Palm is truly special for our entire team. To know that this was your 6th visit and that each stay continues to become better means a great deal to us. Building genuine relationships with our guests and making them feel recognized, valued, and at home is something we are incredibly proud of. We are especially touched by your kind words about our team and your decision not to mention individual names, as you feel it would be unfair to highlight only a few. This truly reflects the spirit of Rixos hospitality, where every colleague contributes to creating memorable experiences for our guests. It is a pleasure to know that our team understands your preferences and that your stays feel effortless and personalized. Your loyalty and continued trust in Rixos The Palm are deeply appreciated, and we are already looking forward to welcoming you back for your next visit. Thank you once again for being a valued part of our Rixos family. Warm regards, Anastasiia Guest Relations Manager Rixos The Palm Hotel & Suites

Dear Mrs. C., Thank you for taking the time to share your feedback following your recent stay at Rixos The Palm Dubai. It was a pleasure meeting you earlier, and we truly appreciate you sharing your experience with us. We sincerely regret the inconvenience caused by the unexpected room flooding and the need to relocate from your original room. We understand how disruptive this situation must have been, especially as it affected your plans to spend valuable time with your family. We are grateful that your daughter was not seriously injured and are pleased to know she is safe. We appreciate your understanding and patience during the room move, as well as your kind words regarding your new accommodation and the support provided by our team. Your special recognition of the pool attendant and pool bar colleagues is greatly appreciated, and we will be delighted to share your compliments with them. As a returning guest, your trust and loyalty mean a lot to us. We truly value your feedback and the opportunity to improve, and we hope that the remainder of your stay was filled with enjoyable moments. We would be delighted to welcome you and your family back to Rixos The Palm Dubai in the future and create an experience that fully reflects the standards we aim to provide. Warm regards, Anastasiia Guest Relations Manager Rixos The Palm Dubai