Rixos The Palm Hotel & Suites Hotel 5 stars

The food is below average.. and room service is very slow

Enjoyed our stay my only negative was our room wasn’t cleaned till late pm 4pm occasionally 5pm, which Was very inconvenient because we had to wait in the reception area till it was ready!

Very enjoyable holiday,fantastic staff very friendly and helpful nothing too much trouble. However first 5 days of our holiday spoilt by faulty air con unit in room 1141 also faulty safe. Constantly having to report issue with both,was told by air conditioning man that it was faulty so could not adjust temperature,was set on 18 which during the night we were freezing.After complaining to reception yet again we were finally moved to 1509 which was a lot better everything working as it should. Such a shame we had to put up with it for five of our seven night stay.

Special treatment for special occasion - a muust

We have stayed at Rixos The Palm on a couple of occasions in the past and have always noticed significant improvements continuing to be made. On this occasion the additional restaurant, Turquoise, as well as pool area and bar.

We have been in your hotel already the second time. You keep standards and as several times mentioned "guests feel like home". Unfortunatelly (already for the second time already) we have changed room the second day as the prepared room did not meet our expectations. As we have stayed only for 6 days, this was rather disturbing. However this was the only small complaint.

Efficient pick up at airport followed by a quick check in process set the tone for the holiday. Whilst the hotel isn’t the newest around it still seemed in good condition overall. Restaurants on the whole were good particularly the Italian where the staff were excellent. Fish Restaurant had a good setting and was matched by decent service levels, although a somewhat limited choice if you were on the Ultra All Inclusive deal. The steak house meat was good and the service was novel but good. All staff were polite and helpful and happy to help where possible.

Great holiday. Lovely hotel. Fabulous food

As someone who has stayed in different hotels in Dubai before, Rixos the Palm is a little below the comfort and hotel features of Dubai brand hotels and it is time to renew. Some of the classic all-inclusive system where all of us live in hotels in Turkey, which is seen here as a result of the problem. Food quality and variety, unfortunately, under the Rixos in Turkey. On the other hand, especially the restaurant chef Eda Hanim and Room Division Manager Selcuk Bey, the employees are really interested in the customers. Nevertheless, the incomprehensible attitude of a Turkish employee we encounter at the reception also leads to the dilemma of which of these was Rixos employees.

Excellent Hotel with great amenities. Room was spacious and clean. All staff were very polite and extremely helpful.

Was amazed by the hotel, the views, the beach and the hotel room were the best I’ve seen. We just felt couple of things lacked it being perfect. Lack of storage in hotel room. Couple of days we had no hand towels left. Drinks service on beach was hit and miss and very slow , possible due to not enough staff. Otherwise was perfect, we ate in steak restaurant and Italian and both were great. I would recommend.

Very Disappointed for a big brand

The staff and service at this hotel was just short of exceptional. As always, there are areas of improvement, but mostly this was an excellent stay. Emilie and a few of her team members made my stay at this hotel incredible. She helped me plan a magical morning allowing me to propose to my girlfriend in a memorable and beautiful way! She helped decorate a cabana with flowers and even recorded the proposal from afar! In terms of the rest of the stay, it was excellent. The L'olivio restaurant was excellent with the bartender being stand out. The beach staff - particularly Fred - were also great! The final evening we were there (Thursday night - it seemed some staff struggled with the volume of people - it did seem slightly busier than the rest of the time, but mostly the service was excellent.) Overall the trip was excellent.

We stayed at this beautiful hotel for 9 days during our holiday in November 2019. While the weather in Europe is mostly cold and rainy during this season you can for sure enjoy the summer in the winter in Dubai with temperatures around 30 degrees. I've already been to Dubai multiple times and can say this hotel is one of the best Dubai and the Palm Island can offer. Check-In was very fast and unproblematic, special thanks to receptionist Mr. Usman Malik, who welcomed us very friendly at the hotel and was able to give us a nice room which exceeded our expectations. We had a premium room with view over Palm Island (sea view) which was really fantastic. Even during main season you'll always find a nice place at the pool or beach, the staff here is always happy to help you find your favorite spot. Breakfast and dinner buffet offers a gigantic range of local and international fresh food. Also cleanliness of this this hotel was outstandingly, special thanks to Mr. Prasad from housekeeping. One negative point might be the hotels position at the end of East Crescent of the Palm, you might take 20-30min to the Dubai city center. But a shuttle service to the Emirates Mall is available free of charge, furthermore the Nakheel Mall will open near the hotel very shortly, so all shopping enthusiastics will get their money's worth. All in all I can only recommend this hotel - nice beach and pool side, excellend food and drinks, very friendly and obliging staff - I think this is all you need for a holiday that you'll never forget.

Every thing was perfect , starting from your professional receptionist Mr Amir and how helpful he was , the room , food , facilities, spa Every thing