Rixos The Palm Hotel & Suites 5 stars

Customer review rating (ALL Rating) 4.8/5 1,935 reviews

Rixos The Palm Hotel & Suites - Image 1
Rixos The Palm Hotel & Suites - Image 2
Rixos The Palm Hotel & Suites - Image 3
Rixos The Palm Hotel & Suites - Image 4

Description

Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Our accommodation(s)

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plot 40, Palm Jumeirah, 18652 Dubai, UAE
8808 DUBAI
United Arab Emirates

GPS:25.12174, 55.15351

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,935 reviews

TripAdvisor Rating  4.8/5  11,188 reviews

Certificate of excellence 2024

Lovely stay

TripAdvisor rating 5.0/5

kent405 TripAdvisor review

We stayed at the Rixos for 3 nights to break up our journey back to the UK from Bali, The hotel exceeded our expectations in many ways, the staff are always there for you when you need them and cant do enough to help, a special mention to Kumaran for his cheery assistance. The rooms are spacious, well equipped and spotlessly clean, the food in both buffet and restaurants is of a very high standard and the pools are lovely and warm. All in all a very nice hotel, we would highly recommend it.

Great Ressort with fantastic food and services!

TripAdvisor rating 5.0/5

298patrizial TripAdvisor review

We were here for 5 Nights! Great experience. We had a wonderful stay in a supreme room with direct access to the 50m long and also deep pool! But the most amazing is the food and Buffet restaurant! We have never seen such a spectacular display of food, fruits, dessert and BBQ! Fish, fish filets, seafood and steaks & Kebabs! All fresh. The food is tasty and well seasoned. All sorts for every palate! The service in the restaurant top notch! We thought the buffet restaurant was better than the à la carte Restaurants. The Bodrum is a nice fish restaurant on the beach and at lunchtime nice burgers , salads and pasta! The pool area is great with plenty of sunbeds. The same with the beach! High recommendation!

Great service lovely staff

TripAdvisor rating 5.0/5

259jodieh TripAdvisor review

Excellent service from Mossas and waiters in the Italian restaurant. Smiley and happy staff. Lovely food, would highly recommend.

Dear Guest, Thank you very much for your kind review and recommendation. We are delighted to hear that you enjoyed the excellent service and lovely atmosphere at our Italian restaurant. Your special mention of Mossas and the waiting team is truly appreciated — we will be sure to share your compliments with them, as they will be very happy to know their smiles and positive energy made a difference to your experience. We’re also pleased that you enjoyed the food and overall service. It would be our pleasure to welcome you back again soon for another memorable dining experience at Rixos The Palm Hotel & Suites.

Another amazing trip

TripAdvisor rating 4.0/5

Lisa C TripAdvisor review

This is our 3rd time, the service is wonderful in almost all departments. We tried the Italian for the first time which was wonderful, service was fabulous, Rupa who now works in the Italian from the patisserie has an amazing set of customer service skills that she utilises well to create the perfect customer experience. She should be given the oppourtunity to train other staff to match her skills as they are impeccable. Some staff have customer service skills and some sadly don’t. There is still a problem with staff on phones, we waited on our final evening for service at the patisserie whilst 3 staff members stood on their phones. I even took a picture as they were oblivious. Two of the staff were in black suits so I guess in managerial positions. I must mention Wilson working the whole of the management side of the kids pool/bar, he is another absolute asset to the Rixos, his skill set is another perfect example of how a Rixos employee utilises an acquired skill set to give clients the best experience possible. The restaurant staff were extremely attentive with nothing too much trouble. Thank you Rixos for another wonderful stay, we will return.

Dear Lisa C, Thank you very much for taking the time to share such a detailed and balanced review following your third stay with us. We are truly grateful for your continued loyalty and delighted to know that you once again had an amazing trip. It is wonderful to read your kind comments about the service across the resort and your first experience at our Italian restaurant. Your praise for Rupa’s exceptional customer service skills is sincerely appreciated and will certainly be shared with our management team, as recognition of such dedication is very important to us. Likewise, your acknowledgement of Wilson’s outstanding contribution at the kids’ pool and bar truly highlights the positive impact our team members can have on the guest experience. At the same time, we thank you for openly sharing your observations regarding service consistency and staff phone usage. Please be assured that your feedback is taken seriously and has been noted for internal review, as we continuously strive to maintain high service standards across all areas of the resort. Thank you once again for your trust and for choosing Rixos The Palm. We very much look forward to welcoming you back for your next stay. Warm regards, Rixos The Palm Hotel & Suites Team

Nice experience

TripAdvisor rating 5.0/5

C6286LPkristinas TripAdvisor review

All my dishes were perfect. Do not hesitate to visit. We had a wonderful evening (family). P.S: Special thanks to Niraj)

Dear C6286LPkristinas, Thank you for taking the time to share your lovely feedback. We are delighted to know that you and your family had a wonderful evening and that you enjoyed all the dishes. Your special thanks will be happily shared with Niraj, who will be very pleased to know his service made a positive impression on your experience. We truly appreciate your recommendation and look forward to welcoming you and your family again for another enjoyable visit. Warm regards, Rixos The Palm Hotel & Suites Team

In partnership with TripAdvisor

Other web-users rate our hotel

  • 810 reviews 8.9/10 Location
  • 1,371 reviews 8.9/10 Room
  • 4,399 reviews 9.7/10 Service
  • 10 reviews 8.1/10 WiFi
  • 2,165 reviews 9.4/10 Food
  • 788 reviews 9/10 Vibe
  • 713 reviews 9.3/10 Amenities
  • 662 reviews 9.3/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Dubai