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Rixos The Palm Hotel & Suites Hotel 5 stars

Customer review rating 4.5/5 4,048 reviews

ALLSAFE approved hotel

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Rixos The Palm Hotel & Suites
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Hotel extras

  • Spa and wellness centre

  • Well-equipped fitness centre

  • Outdoor swimming pools

  • Private Beach

  • Beach sports and water sports

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air Conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast Paying
  • 4 Restaurant(s)
  • 3 Bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Services for children
  • Hard tennis court (nearby)
  • Beach and water sports
  • Other sports activities
Business services
  • 2 Meeting room(s)
  • Self service business centre

Hotel location

Rixos The Palm Hotel & Suites

East Crescent Plog40
Palm Jumeirah
18652 Dubai, UAE
8808 dubai
united arab emirates

Tel: +97144575555

Fax: (+971)4/3686697

Check-in from 15h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 8.05km / 5 miles

GPS :25.12174, 55.15351

Our accommodation(s)

Majority of the 316 rooms and suites offer at least one balcony with a sea view, while many feature Dubai's iconic skyline as an additional backdrop. In additon to what you'd expect from a five star hotel in Dubai, the resort also provides excellent family accommodation. Decorated in sophisticated shades of cream and gold, accented with dark wooden furniture and flooring, the rooms feature a wealth of comfort and convenience while the deep-soak tubs in each bathroom add a touch of luxury.

Our restaurants and bars

TORO LOCO STEAKHOUSE

Type of cuisine: Mexican

This popular steakhouse on Palm Jumeirah appeases your inner carnivore with a variety of Wagyu, Argentinian, US Angus and Canadian dry-aged beef grilled or prepared to perfection, sometimes even right at your table!

A LA TURCA RESTAURANT

Type of cuisine: International

The resort's main restaurant A La Turca presents an open buffet concept that serves a variety of international cuisines including the authentic Turkish cuisine with delicacies such as grills, kebabs, and mezzes from Eastern Anatolia.

L OLIVO RISTORANTE

Type of cuisine: Italian

If you're looking for a romantic restaurant, then this elegant venue staffed by an award-winning team provides a delectable choice of traditional Italian and Mediterranean-inspired dishes.

AQUA & MORE RESTAURANT

Type of cuisine: Mediterranean

Set out along the pristine shoreline overlooking the Arabian Gulf and boasting mesmerizing views of Dubai's iconic skyline, Aqua & More restaurant serves a delectable fusion of mediterranean and oriental seafood dishes.

I CHILL BEACH LOUNGE

Enjoy the views of Dubai's shimmering skyline right from our pristine beach as you savour luscious sundowners while catching up on the day's trending news with friends.

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NARGILE LOUNGE

Relax in the tranquil ambience and private cabanas of Nargile Lounge, delighting in the sweet pleasures of exotic shisha as well as a wide selection of specially-blended organic teas and signature beverages.

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HIGHLIGHTS POOL BAR

Whether you choose to relax by the pool or soak up the stunning views of the sunset, Highlights Pool Bar offers a wide selection of innovative cocktails crafted by our imaginative bartenders to infuse your break with a touch of adventure.

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 210

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Rixos The Palm Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,048 reviews

TripAdvisor Rating 4.5/5

7,381 reviews

Very good

Customer review rating 5.0/5

Baljit P. Couples - 14/09/2021 Confirmed reviews ALL

We loved our stay in your hotel. The staff went out of their way. Excellent service .

Dear Geoffrey P., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Excellent service, beautiful Hotel

Customer review rating 4.5/5

Anonymous Couples - 14/09/2021 Confirmed reviews ALL

First class service, beautiful hotel. The only fault or criticism would be the food was always cold.

Dear Ms. Deborah L., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are truly sorry to know that temperature of the food at the buffet was not up to your expectations which we will definitely take in to our consideration. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Chill place and nice

Customer review rating 4.5/5

Abbas K. Couples - 13/09/2021 Confirmed reviews ALL

Everything was nice except the fact i was platinum member and half of the resort was empty and they didnt upgrade me and even lied that they are full

Dear Mr. Abbas, Warmest greetings from Rixos The Palm Dubai. Thank you very much for taking time to share your feedback about your recent stay with us. It is a great pleasure to see that you had a nice overall experience. We do thank you for your loyalty to Accor Hotels and appreciate your participation in ALL membership program. Taking into consideration your Platinum level our colleagues had already upgraded your room category from Deluxe room to next level category Premium Sea View upon arrival, however the higher category Junior Suite with Sea View was not available at that moment. Please stay assured that all the papers for the refund of 173 AED were prepared and submitted to our Finance Team for execution which will happen tomorrow morning. Once the refund is processed I will share with you the copy of card slip. We will be very happy to welcome you back to our hotel in future and please feel free to contact me directly so that I may take care of the arrangements as well as organize nice room. Sincerely, Birles Bizhkenov Email: Bi… +971 56 408 27 88

Well located

Customer review rating 5.0/5

Ramin &. F. Families - 13/09/2021 Confirmed reviews ALL

Thanks to all for best service

Dear Mr. F. S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.
Customer review rating 5.0/5

Anonymous Families - 11/09/2021 Confirmed reviews ALL

great service

Dear Mr. Habib S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Best service and staff in town

Customer review rating 4.5/5

Derya D. Couples - 09/09/2021 Confirmed reviews ALL

As a seasoned hotelier myself and having stayed in so many 5 star properties around UAE, I surprisingly found Rixos the Palm standing out of the over rated and over priced Dubai experiences. When I planned this one night staycation to celebrate our 10th marriage anniversary, I was not expecting much depending on my previous experiences with several 5 start hotels and resorts in UAE. Everyone from reception, lobby ambassadors to security, from food and beverage team including culinary to housekeeping were superb, friendly, on time service, good product knowledge, good english. Spa experience was also superb, relaxing and most importantly flawless. I would appreciate to have a sparkling wine rather than sparkling juice in our room as an amenity but when we saw the bottle at least it made our day to have a laugh at something. Overall it was a memorable experience because it was smooth and with no disruptions. We thank to all Rixos team from reservations to operator, from ALa Turca to room service team, from security to reception and housekeeping....most important of all to the leaders who keeps these teams up to quality and motivated at all times.

Dear Derya K., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry to know that some mentioned points were not up to your expectations which we will definitely take in to our consideration. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Hotel management.

Great hotel

Customer review rating 5.0/5

Thomas R. Couples - 08/09/2021 Confirmed reviews ALL

Stay was excellent.

Dear Mr. Thomas R., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Exceptional

Customer review rating 5.0/5

T Couples - 07/09/2021 Confirmed reviews ALL

Everything was great! The food & customer service was excellent.

Dear Tysherra S., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

A stay to remember. 5 star hotel and 5 star services.

Customer review rating 5.0/5

Sergio E. Couples - 06/09/2021 Confirmed reviews ALL

I myself work in the travel industry and over the years I had the chance to be in a lot of 5 star hotels all over the world. I can say that this one is definitely that I will remember. Excelent location right on the beach at the Palm, confurtable rooms, various restaurants and bars, along with other services. All that you need for a family or couple vacation. But what really stands out is the service that the staff offers. They made me feel like home every step of the way. Reception desk, concierge, room service, restaurant & bars staff, everyone. And if you take into count that is a big resort, that is bery hard to offer. If I come back to Dubai, I will stay again at this hotel for sure. On a personal note, I would like to leave a word to Usman and the staff of Toro Loco Steakhouse for going the extra mile. You guys were outstanding since me and wife arrive at the hotel. I have no words to describe how excelent you guys were, a huge thank you amd hope to see you soon.

Dear Mr. Sergio Maganinho E., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Well located

Customer review rating 3.5/5

Sara K. A. Families - 06/09/2021 Confirmed reviews ALL

It was perfect Specially helpful staff and delicious food

Dear Sara Kafi A., Thank you for taking the time to complete a survey following your recent stay at Rixos The Palm Hotel & Suites. At Rixos Hotels we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations in terms of room and bathroom cleanliness; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Rixos The Palm in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on (+971 55 100 65 89) Yours sincerely, Maryia Isachenka Guest Relations Manager Rixos The Palm Hotel & Suites

Amazing stay!

Customer review rating 5.0/5

Jacques B. Couples - 06/09/2021 Confirmed reviews ALL

We celebrated our wedding anniversary and could not ask for better. From Check In to Check out Rixos bend backwards to assist to make our stay memorable. Thank you to all!!

Dear Jacquespetrus B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Great time

Customer review rating 5.0/5

Mutasim Couples - 05/09/2021 Confirmed reviews ALL

The guest services were amazing and went the extra mile to make our stay a memorable one

Dear Mutasim A., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Fantastic staff made you feel welcome and valued

Customer review rating 5.0/5

Anonymous Families - 05/09/2021 Confirmed reviews ALL

The staff was amazing they couldn’t do enough for us. We traveled as a family of 8 (5 adults and 3 children)

Dear Ms. Anne E., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your valuable experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Amazing

TripAdvisor rating 5.0/5

export2021 05/09/2021 TripAdvisor review

Everything and everyone were amazing really i recommend, for couples, for family and for relaxation. You can find everything you need there so no need to go away and search for anything outside.. and above all of this the service is excellent

Dear export2021, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with us. The entire Rixos team is looking forward to welcome you back to Rixos The palm Dubai Hotel& Suites! Wish you a beautiful day, Guest Relations Department

Fantastic stay

Customer review rating 5.0/5

Sian B. Families - 03/09/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay at Rixos the palm. The stay was perfect from start to finish. We can’t wait to stay again

Dear Sian B., We very much appreciate your comments regarding your stay at the Rixos The Palm Luxury Suite Collection. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Moreover, we are kindly inviting you to share your great experience on our TripAdvisor page, would be grateful. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management.

Amazing staff

Customer review rating 3.5/5

Paul F. Families - 02/09/2021 Confirmed reviews ALL

The hotel is beautiful, staff are so attentive and friendly, only downside is the complete lack of evening entertainment and the fact that at the swim up pool bar you can’t have a drink!

Dear Mr. Paul F., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you did not meet your expectations with some mentioned points which we will definitely take in to our consideration. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Hotel management.

Good Stay

Customer review rating 3.5/5

Rupi B. Families - 01/09/2021 Confirmed reviews ALL

Overall it was a pleasant stay with minimal issues but below are some feedback: 1. Personally on Dubai standards I felt this was a 4 star hotel not a 5 star (i have visited many resorts in Dubai, JBH being one) 2. Due to the location (end of palm) the resort could have done with more entrainment, besides pool and eating nothing else to do 3. TV coverage in room was poor 4. Al a Carte restaurants were amazing - Could not get a reservation at the steakhouse which was a disappointment 5. Service was incredible 6. Family Photos booth needs to be more clearer to customers what packages are available before deciding to take pictures. 7. Family friendly hotel 8. UAI was amazing

Dear Rupinder B., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However we are sorry to know that you did not meet your expectations with some mentioned points which we will definitely take in to our consideration. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Hotel management.

Great facilities and services

Customer review rating 4.5/5

Simon Families - 01/09/2021 Confirmed reviews ALL

Hi. Everything was perfect. The only thing, which was really disappointing was we could not get booked into the I Steak house despite staying for 4 days. My wife has celiac (cant have gluten) and therefore one of the reasons we booked the hotel was due to the steak house as she enjoys steak without the risk of contamination of Gluten. The Italian was closed and the only option left was the seafood restaurant with the only slot being at 9pm. Our kids dont like sea food and 9am is to late. As you can imagine, not being able to use the themed restaurants for any of our stay was hugely disappointing and despite many conversations with guest services / booking - nothing could be done.

Dear Mr.John O., We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. However we are truly sorry to know that you had difficulties of making ala carte restaurants as we have very limited capacity for ala carte restaurants since we are following the 3 meters table distance according to the regulations of Dubai health authorities. If you are kindly considering of staying with us is future, please contact our restaurant reservations team via di… , so that our team can assist you of making advance al carte reservations. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Hotel management.

A nice stay that could be better

TripAdvisor rating 4.0/5

knecapower 31/08/2021 TripAdvisor review

We stayed 4 nights at Rixos The Palm, a well placed resort in the very end of Palm Jumeirah. At our arrival, a warm welcome was given. We received an upgrade to a Junior Suite (Accor Status), but it`s location didn`t feel good (it was sided/backed to the sea) and we asked to change, which was accomplished. The room we stayed (1333) has sweet location, corner of the hotel, big balcony with great views. The room shows it`s age, with marked floor and not impecable furniture, but far from being a bad room. The beverage selection in the All-Inclusive is great, with nice whiskies, beers and others. The pool area is very pleasant, but the chairs availability ends quickly in the morning. The chairs on the beach always had availability. The staff is regular/good, but it certainly there is room to some good improvement: I felt a lack of motivation. The minibar (which is replaced once a day) had only 2 beers, and no other alcoholic beverage. I didn`t understand that, since the hotel brag himself of being an "Ultra All-Inclusive", which is not true. So if you want to stay at your balcony enjoying the view and drinking something, you`ll be disappointed, because that`s not possible, you`ll need to go the pool area. The hotel also don`t offer alcoholic beverages internally (with the exception of the restaurants), so you not only can`t drink at your room, you need to go outside in the hot (august is really really hot) to drink something. The beers offered are hardly cold, and the hotel does not have enough thermal boxes to cool the beverages, which leads to an unpleasant experience and waste. The "a la carte" restaurants have occupation limits, so it`s necessary to book in advance. In all our stay we couldn`t find a spot to go to Toro Loco Steakhouse, which was very frustrating (one of the reasons I booked the hotel, actually). I didn`t receive a warning or suggestion to book the restaurant prior to our arrival, so that`s an important area to be improved. I would like to mention the staffers Sharifah, Ahsan, John and Viijay for the good work.

Dear knecapower, We very much appreciate your comments regarding your stay at the Rixos The Palm Hotel & Suites. It is always a pleasure to receive positive feedback. However we are truly sorry to know that you did not meet your expectations with some mentioned points which we will definitely take in to our consideration and action. Thank you again for sharing your experience, and we hope we will have another opportunity to serve you better. Sincerely, Guest relations team.

Amazing Hotel

TripAdvisor rating 5.0/5

MVVII 30/08/2021 TripAdvisor review

2nd time visiting here. 1st time for our 4 year old. Fantastic hotel and will visit again. We stayed in a 2 bedroom suite, which was beautiful. The only downside was the kids food. It seemed to be only vegetable puree, pasta, buckwheat, fish fingers and carrots for the whole duration of our holiday. There was only variation with the vegetables.

Dear MVVII, Thank you for choosing Rixos The palm Dubai Hotel& Suites and for your valuable feedback! It is a big pleasure for our team to receive your beautiful comment. We glad to know that you had a great time with and liked our facilities and 2 bedroom suite. However we are sorry to know that you did not meet your expectations with variety of kids food which we will definitely take in our consideration. The entire Rixos team is looking forward to welcome you back again to Rixos The palm Dubai Hotel& Suites! Wish you a beautiful day, Guest Relations Department

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