Mövenpick Jumeirah Beach 5 stars

Everything was great

Good location, staff very service oriented, amazing pool and pool service. No towels blocking beds whole, when there is no presence pool staff will remove the towels from the beds for other guests to enjoy.

good service ,good location , amazing food , friendly staff , cleanness .

> Dear Alix, > > I am the guest of you hotel and I am leaving in the room 1603. My son fell in the bathroom and was badly injured on first arrival day (15th March). > > The next day, we have spent our time in hospital. There was no towel in the bathroom and baby was slipped in bathroom after shower. > > I have informed manager Rami Shawky that hotel was oriented to adults, not for children, due to: > > 1) no towel in bathrooms > 2) doors cannot protect water > 3) the walls in the bathroom made from glass > 4) hotel doest not know how to react in critical situation. > 5) no car to emergency ( Hotel and Rami said there is no car in Hotel. So we have attended hospital by ourselves on taxi, even baby had critical condition) > > Rami Shawky was very rude during conversation , he insulted me, that son's health was not important for me, as I did't informed reception on first day; however I have asked to help me Cleaner (he was changing sofa to bed room for room 1603) to remove water in the bathroom, to put towel in the bathroom. Cleaner has seen how my son was crying due to injury. I have informed him that my baby was fell in the bathroom due to slippery > > During the conversation, Rami was aggressively and emotionally said that I did not asked hotel staff to help me, meaning that I am lying to him. When I requested video records, after 5 min, he changed his mind and said that if the health is important to me I should call emergency on first time, however I believed that everything would be ok and it is not serious. My son did not sleep at that day and had all symptoms of brain confusion: temperature, regurgitation and could not move neck. Medcare (which is behind Movenpic) cliniс did not accept us, they advised to vist hospital. Rami said that Dubai hospital specially makes it necessary to spend money on medical examination so that patients spends additional money for medical check up. He doubted/questioned the doctor's examinations. > > Rami instead of sympathize about what happened, he aggressively and emotionally tried to show me that I am bad mother,which is interested in compensation. It is not ethical and professional attitude towards the client. I demand your intervention in this matter. I am not leaving in Movenpick free of charge. > > When I asked to provide his supervisor's contact, he said that he is the top manager, he is Director and can not provide highest manager e-mail. He said that nothing would be changed, I can complain everywhere and provide feedback to anywhere, as he already provided manager's response to my case. He did not and cannot listen the client issue. > > I have attached pediatr conclusion in attachments. > > Will wait your response on this issue, otherwise I need to leave my feedback toward Movenpick staff to all internet social media source. > > > > Regards, Aigerim Zhumagaliyeva > Room 1603

Great hotel, great staff, super nice pool area

Enjoyed my stay here. temperature checks for everyone who comes in, a decent breakfast, nice rooms. pool part of the day in shadow like all in JBR. good stay overall, would recommend!

The cleanliness, the incredible hospitality that has no parallel, the most comfortable rooms and amazing food, I don't know what more you could ask for in a vacation. My first choice is Movenpick JBR in Dubai!

I’m going to lead by saying the stay was great, the hotel staff was great, and I’m completely satisfied with the stay. I only had one mostly minor concern, although it’s nothing to do with the hotel but with the booking process. After placing a ‘pay at the hotel’ reservation, I was contacted via email a few days before the trip by someone claiming to be from the hotel asking to put my card info into a payment portal to authorize a charge for one night to secure the reservation. The email had many typos and was formatted strangely, which was a bit concerning for me, as it made me think it could possibly be a scam. I don’t say this as a criticism of the person who sent the email, because I understand that there’s a language barrier between the many people in UAE who speak English as a second language and visitors who are native English speakers. I’m also not an English expert. I say this more as a criticism of the process overall. Gratefully, the person who contacted me was a member of the hotel staff, not a scammer, and the whole reservation process went smoothly regardless of my one concern. My wife and I booked this hotel sight unseen for 12 nights. We were traveling to Dubai from the US on a smaller budget and the Movenpick JBR hotel fell right within our price range. We booked our stay based off the good reviews and we weren’t disappointed in the slightest. The hotel is clean, housekeeping staff was friendly and quick, and the front desk staff was helpful and accommodating. We booked the ‘superior king’ room. It was a great size for my wife and I. Water pressure in the shower was great, and the room had a large tub. The only downside was the pillows, they appeared fluffy and comfortable but after a few minutes laying on them they become almost completely flat and a little uncomfortable. I found that stacking two of them solved the issue. If you have back or neck problems I’d recommend bringing/buying a firmer pillow for your stay if it’s going to be a longer trip. It wasn’t a problem for me, however. The pool and pool area is clean and well-kept. We added the breakfast buffet onto our reservation, and it was worth it for us, for the convenience as well as the value. They rotate through a somewhat standard set of breakfast foods - breakfast potatoes, chicken sausage, turkey bacon, a good selection of pastries and breads, some Indian and Arabic foods, as well as fried eggs, over easy eggs, scrambled eggs, and omelets made fresh for you. There were also pancakes and waffles. Overall, the breakfast experience was good for us. The location of the hotel is awesome if you’re in Dubai for vacation. The beach is a short walk away, as is the JBR shopping area. Marina Mall is about a 10-15 min walk as well. There are countless restaurants and fast food joints - local selections and big chains that westerners would be familiar with - within easy walking distance. There are at least two grocery stores within short walking distance (5 min or less - Allday Market and Al Maya) if you need any snacks, water, etc for the beach or if you need any hygiene products. There’s also a great burger joint across the street called Black Tap that I’d recommend if you like good burgers and shakes. If you need a Rona test to be let back in to your country, there’s a MedCare clinic that shares walls with the hotel, near the Al Maya grocery store. You can probably get a walk-in test but I’d recommend calling or going in a couple days before to schedule an appointment to be safe. They said they’d get us our results in 24-36 hours, we got them back about 40 hours after our tests. I’d definitely recommend getting your test done as early as possible, and email the clinic’s customer service address (it’s on a paper on the door of the testing room) to ensure you get your results back in a timely manner. Overall, I’d give the whole stay 10/10 and would recommend staying at the Movenpick JBR hotel.

Quite a good location, within 3 minutes from beach. Rooms are very comfortable, clean, staff more than profesional. Only minus goes to breakfast, quality is not for 5* hotel, nowhere close.

The hotel is not on the first beach line, but is very close to the sea. Going to the nearest beach you have to pass the construction of another building, but it doesn’t bother, it’s not noisy. The hotel doesn’t have the private beach, but provide the guests with beach towels, mats and beach bag.

This hotel is very good. Location is super convenient and the swimming pool is very nice. The staff was fantastic and made our staying very unique. Special congratulations for the amazing service by Jerome Bilal and Winnie. Strongly recommend

Specious rooms, perfect location in the middle of JBR, helpful and friendly staff. Special thanks to the front office manager Mr. Raafat and Mr. Ariz at the reception for their kindness and efforts to make my stay very comfortable. Will stay again for sure.