Mövenpick Jumeirah Beach 5 stars

Name: Mövenpick Jumeirah Beach
Address: DUBAI, 282825, UNITED ARAB EMIRATES
Telephone: (+971)4/4498888
Rating: 4.3

Customer review rating 4.3/5 6,908 reviews

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+ 27 Services

Mövenpick Jumeirah Beach

Stay safe in the heart of Dubai. Our guests' safety is a top priority for us. I would like to reassure our guests that we are following strict guidelines to welcome our guests back to a safe hotel environment in which to relax and enjoy their stay.

Amery Burleigh, Hotel Manager

This 5-star hotel is modern and contemporary, with exciting dining and recreation options only a few steps from the stunning Arabian Gulf beaches. All of our 297 rooms have balconies and free WIFI, in addition to partial sea views from some rooms and suites. The hotel is only 30 mins drive from Dubai International Airport and also offers a large swimming pool, wellness center, and fitness center. Modern meeting, conference, and banqueting facilities are available for event planners and corporate clients.

Place yourself in the heart of Dubai's most dynamic and lively seaside district, by booking a room at Mövenpick Hotel Jumeirah Beach. Situated in Dubai's Jumeirah Beach Residence close to the Arabian Gulf, the modern hotel is located on The Walk. Tempt your taste buds with exceptional cuisine at our famed Dubai restaurants and award-winning bars. Dine on delicious New York Cuisine at Soul, experience a delectable buffet at The Talk or catch up on sports at West Beach Bistro & Sports Lounge.

Hotel extras

Located in Dubaï Marina on the famous Walk in JBR district
Inspired dining and entertainment venues
Walking distance to the Arabian Gulf beaches
Spa, fitness facilities and swimming pool
Ballroom and 3 meeting rooms

Hotel location

Mövenpick Jumeirah Beach

Jumeirah Beach Residence
Marina Dubai
282825 dubai
united arab emirates

Tel: +97144498888

Fax: (+971)4/4498889

Check-in from 14h00

Check out up to 12h00

Jumeirah Beach Residence 1 : Dubai tram Jumeirah Beach Residence 1

By plane
Al Maktoum International Airport At 4km / null miles
By plane
Dubai International Airport At 35km / 21 miles

GPS :25.080935, 55.137205

Hotel services

THE TALK RESTAURANT

There's a feast going on at The Talk Restaurant, where an impressive mix of flavors are blended. Enjoy fantastic buffets with live cooking stations at our themed dinner nights and the award-winning Friday brunch, or order from the à la carte menu.

WEST BEACH BISTRO SPORTS LOUNGE

Keep up to date with all the latest sporting action on multiple screens. Enjoy tasty gastropub food, beverage packages, including the longest Happy Hour on the Walk and a pool table.

THE FALLS CAFE

The Falls Café is known for its healthy breakfast, all-day comfort food, indulgent pastries, and the unmistakable Mövenpick coffee, as well as the famous Mövenpick ice cream.

The Back Door Non contractual photo

Step through the back door into a cosy and relaxed garden space a hidden gem behind the hotel. It's the perfect setting to enjoy that laid-back drink, or simply to catch up with friends or work colleagues.

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

4 Restaurants
2 Bars
Breakfast
- Buffet Additional charge
Room service
- Cold snacks
- Hot meals

6 Meeting rooms
Business Center
- Self service business center
- Business center with support staff

Wheelchair accessible hotel

Hotel informations
- 297 rooms
- 4 rooms for people with reduced mobility
- No family room
- 39 connecting rooms
- No non-smoking room
- 23 floors
Languages spoken at the hotel
- English
- German
- Arabic
- Turkish
- Russian
- Dutch
- French
Lounge
- Executive Lounge
Laundry / Valet Services
- Pressing Additional charge
- Dry cleaning / Ironing
- Laundry / Valet Services Additional charge
Wi-Fi
- WiFi in the communal areas
- High Speed WiFi
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
Check In & Check-out facilities
- Late Checkout
Luggage storage
- Luggage storage
Porter
- Porter
Concierge
- Concierge
Limousine
- Limousine
Desk equipment available
- Shoe shine machine
Safe deposit box at reception
- Safe deposit box at reception
Currency exchange
- Currency exchange

Main Hotel Parking
- On site
- 144 parking spaces
- Private
- TESLA recharging units
- Parking opened 24/7
- Parking with security service
- Valet parking

Main hotel pool
- Outside
- On site
Body Talk
- On site

Gift shop/newspaper shop

Services for children
- Outdoor playground for children
- Play area

Our accommodation(s)

Luxury awaits at the 5-star Mövenpick Hotel Jumeirah Beach. The lively seaside district can be seen from all of the 297 rooms which have balconies offering either city or partial sea view.

Superior King

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Pool side, City View, Sea side *
Most of the accommodation: BALCONY *

Subject to availability

Bathrobe
Coffee/tea making facilities
Breakfast in bed
Mini Bar

Superior King Partial Sea View

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Ocean/Sea view, Pool side, Sea side *
Most of the accommodation: BALCONY *

Subject to availability

Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

Superior Twin

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: City View, Pool side *
Most of the accommodation: BALCONY *

Subject to availability

Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

Superior Twin Partial Sea View

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Pool side, Sea side, Ocean/Sea view *
Most of the accommodation: BALCONY *

Subject to availability

Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

Executive King

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: City View, Pool side *
Most of the accommodation: BALCONY *

Subject to availability

Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

Executive King Partial Sea View

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Sea side, Ocean/Sea view, Pool side *
Most of the accommodation: BALCONY *

Subject to availability

Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

Executive Twin

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Pool side, City View *
Most of the accommodation: BALCONY *

Subject to availability

Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

Executive Twin Partial Sea View

Max. number of persons: 3
Area: From 35 m² / 377 sq ft
Views: Pool side, Sea side, Ocean/Sea view *
Most of the accommodation: BALCONY *

Subject to availability

Bathrobe
Slippers
Coffee/tea making facilities
Mini Bar

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 544 m²
Maximum capacity: 170 people
Maximum banquet capacity: 92 people

Find out more

Very nice

E. Solo - 07/10/2021 Confirmed reviews ALL

Friendly as helpful staff, clean rooms , good location.

Dear Ms. E., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice experience with us and that you enjoyed the location of our hotel. Thank you for acknowledging the level of service provided by our team members, Joan, Kumar and Rai. I will personally share your feedback with them. Thank you also for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel soon. Sincerely, Amery Burleigh General Manager

Good location

Ellen W. Couples - 07/10/2021 Confirmed reviews ALL

Comfortable bed for a good nights sleep. Excellent meals in buffet restaurant. Staff happy and polite.

Dear Ms. W.. Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice experience with us and that you enjoyed the location of our hotel. I am also happy to hear that you found our beds comfortable. I am also happy to know that you had a nice dining experience with us. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. Thank you for acknowledging the level of service provided by our team member, Suresh. I will personally share your feedback with him. And thank you also for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel soon. Sincerely, Amery Burleigh General Manager

Well located

Jad S. Couples - 06/10/2021 Confirmed reviews ALL

The location is perfect, the food is good and it covers different cuisines. But the rooms need some improvements. As I expect that the service inside the rooms should align with the 5 stars category. For example; there was no (Ironing Machine) and the drawers needs some improvements.

Dear Mr. S., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us and that you enjoyed the location of our hotel. I am also happy to know that you had a nice dining experience with us. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. Thank you for your comment about iron. I would also like to let you know that we are always happy to provide iron and other room amenities which can be requested through our guest call center. As part of our Covid protocols, extra amenities were removed to avoid the touching of these items by other guests. Everything is easily available with a quick call to our friendly staff. Thank you also for your suggestion about our rooms. We have been working with our owners on a plan for improvement in product. I also appreciate your comments about the Accor customer support team, and will pass on your comments to your Head of Loyalty in Paris as I know they are always taking member feedback seriously. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Sincerely, Amery Burleigh General Manager

Excellent location, friendly staff, clean hotel.

Issam Business - 03/10/2021 Confirmed reviews ALL

Excellent location, friendly staff, clean hotel..

Well located for JBR and the beach, efficient & friendly service for a good price

Simon M. Business - 02/10/2021 Confirmed reviews ALL

I stayed here for three nights whilst on a business trip where I was attending a conference at the nearby Ritz Carlton. I could have stayed at the Ritz but the Movenpick is only 200 metres away for a fraction of the price whilst offering a large room, good food, friendly professional service and the vast majority of the same services other than direct beach access (the Movenpick is only a short walk away though). I would definitely recommend staying here for business but also for leisure.

Dear Mr. M., What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! Once again, thank you so much for sharing such a lovely feedback about your experience with us. I am so delighted to hear that you had a great experience with us. The team love their job, so thank you for recognizing them. Our hotel is generally well known for our high quality service. Most of our returning guests come back to our hotel because of the service provided by our friendly team and we hope you join this group. I will personally share your feedback with the them. We make every effort to ensure your expectations are exceeded. We really appreciate and value your honest and lovely feedback and I hope we have the opportunity to welcome you back to our hotel. Warm regards, Amery Burleigh General Manager

Very Good stay

Anonymous Couples - 01/10/2021 Confirmed reviews ALL

Our stay at the Mövenpick Jumeirah hotel was truly pleasant. A special thank to Suresh, Ankur, Kaur, Chariza and Siroch for their hard work and for making our stay incredible!

Dear Ms. E., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a pleasant experience with us. Thank you for acknowledging the level of service provided by our team members, especially Suresh, Ankur, Kaur, Chariza, Sunil, Karim and Sirodzh. I will personally share your feedback with them. Thank you also for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel soon. Sincerely, Amery Burleigh General Manager

Noisy and old propoerty

M. H. M. Business - 30/09/2021 Confirmed reviews ALL

AC was not working, Zahid fixed it but still was not working. Too much noise in room. U can hear toilets flushing in next room. Staff is good and well trained. Location is good. Parking not an issue Breakfast is fine, could be improved Not worth the money they charge.

Dear Mr. M., Thank you for taking the time to review us following your recent visit to our hotel. I am so sorry that your experience with us did not meet your expectations. This feedback is very valuable and helps us to improve our service for everyone. To be honest, I was genuinely disappointed to hear you had so many issues, so I have called a meeting with my leadership team to do a full audit of the hotel to find which rooms need such attention as the one you stayed in. In general, this is not a normal guest experience and I am genuinely sorry. I also do see that the Internet was an issue. Just to avoid misunderstanding, I would like to let you know that as our pool located on top of the road and can be used by other people, we have created an additional network with a password for our guests in house to make sure that the speed of internet connection remains high. I am so sorry that this was not communicated with you properly. I noticed your feedback about your upgrade. It was brought to my attention that you have booked Superior room with city view and our colleagues have upgraded you to the next room category, to one of our Executive Rooms. I am so sorry that this was not communicated with you properly. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Sincerely, Amery Burleigh General Manager

Great location and great team. I felt like home.

Martial G. Business - 29/09/2021 Confirmed reviews ALL

Only issue encountered. The air conditionning filter was full of dirt and the maintenance guy had to visit the room at 1am the first night to change the filter as the air conditionner system was not working anymore. For the rest perfect experience. Fantastic service from the lounge team and warm welcome from the Managing Director. Looking forward to my next visit.

Dear Martial, Thank you for taking the time to review us following your recent stay. I looked for you at breakfast before I travelled again, but kept missing you. I am so sorry we missed each other again. I am so sorry to hear that there was an issue with air conditioning in your room. I have forwarded your feedback to the relevant department head for follow up and to check the Air Conditioning in your room. This feedback is very valuable and helps us to improve our service for everyone. I have also personally spoken to the relevant department head as I can see there is an opportunity to offer some additional training to our colleagues about final rooms checks. I can assure you that the care and comfort of our guests is our number one priority. I also do see that the Internet was an issue. Just to avoid misunderstanding, I would like to let you know that as our pool located on top of the road and can be used by other people, we have created an additional network with a password for our guests in house to make sure that the speed of internet connection remains high. I am so sorry that this was not communicated with you properly. Besides this, I am so happy to hear that you had a perfect experience with us and that you felt this was a good home away from home for your visit to Dubai. Thank you also for acknowledging the level of service provided by our colleagues at the lounge. I will personally share your feedback with them. I also appreciate for your suggestion about Lounge for Platinum members. The good news is that we have re-opened our Executive Lounge today and we are happy to welcome our valued ALL members guests. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back soon again so you can have an experience in our Executive Lounge. Sincerely, Amery Burleigh General Manager

Well located and good stay

Anonymous Families - 29/09/2021 Confirmed reviews ALL

I like the hotel and the staff

Dear Mr. A., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us and that you enjoyed the location of our hotel. Thank you also for acknowledging the level of service provided by our team. I will personally share your feedback with them. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Excellent

Ismail A. Solo - 29/09/2021 Confirmed reviews ALL

Very nice people and very good service

Dear Mr. a., Thank you for taking the time to review us following your recent stay. I am glad to know that you had an excellent experience with us. Thank you for acknowledging the level of service provided by our team. I will personally share your feedback with them. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Best Location

Abdul Solo - 28/09/2021 Confirmed reviews ALL

Hotel location is within a walking to JBR beach, there are many options for cafes and restaurants within a walking distance from the hotel. Hotel staff were kind. My room had a partial sea view , you can see half of Dubai Eye from it.

Dear Mr. A., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us and that you enjoyed the location of our hotel. I am also delighted to read that you liked the view from our hotel. Thank you also for acknowledging the level of service provided by our team. I will personally share your feedback with them. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back soon. Sincerely, Amery Burleigh General Manager

Great stay

Tiago T. Friends - 28/09/2021 Confirmed reviews ALL

It was 6 good days at the hotel. Check in and check out made by Isobella with all the informations. Breakfast was really good (thanks Ms Kaouar) and the location is incredible because you have the beach 2m away and a lot of restaurants and supermarkets. Sports Bar at the hotel is huge point, great happy hour!!

Dear Mr. T., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us and that you enjoyed the location of our hotel. Thank you for acknowledging the level of service provided by our team members, especially Isabella and Kaur. I will personally share your feedback with them. I am also delighted to know that you enjoyed the daily breakfast in our Talk Restaurant. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. I am also happy to hear that you liked our famous sports bar and that you enjoyed our happy hours deal. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel again soon! Sincerely, Amery Burleigh General Manager

Anonymous Families - 27/09/2021 Confirmed reviews ALL

Smoke filled air in the reception ruined the ambience. The smoke bar doors should not be left open as the air from the reception is adulterated with smoke.

Dear Mr. M., Thank you for taking the time to review us following your recent visit to our hotel. I am so sorry that your experience with us did not meet your expectations. Thank you for your comment about smoke smell coming from our sports bar. We are currently looking into how to best address this as well as to ensure that we can accommodate requests of all our guests. I have also noticed your scores about your experience in the room, as well as about level of Cleanliness & Hygiene measures in our hotel. I would really appreciate it if you would consider providing me with more details about your experience so that I may personally follow up. My direct contact is Am… I can assure you that the care and comfort of our guests is our number one priority. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Sincerely, Amery Burleigh General Manager

Low standard service

Ahmed Families - 27/09/2021 Confirmed reviews ALL

Reception, Cleaning and Room Service are not good

Dear Mr. I., Thank you for taking the time to review us following your recent visit to our hotel. I am so sorry that your experience with us did not meet your expectations. I would truly appreciate if you would contact me at your earliest convenience in regards to your stay to Am… as I would like to follow up personally. I can assure you that the care and comfort of our guests is our number one priority. Thank you again. Sincerely, Amery Burleigh General Manager

Well located but food quality is just fine

Ahmer H. Couples - 26/09/2021 Confirmed reviews ALL

The food quality at other accor hotels like pulman is much better

Dear Mr. A., Thank you for taking the time to review us following your recent stay. I was genuinely sorry to hear about your comment of food quality in our restaurant because this is an area for which we are well recognized for our high quality and service. I have, however, forwarded your feedback to our Executive Chef, to see how we may improve service in this area, and I know that he will take this feedback very seriously. I also see that the Internet was an issue, and I would just like to let you know that we recently completed significant upgrade of our network and delivered lightening speed internet for our guests. Some of our guests are using VPNs that slow down the speed of connection, so this may be the issue. If this is not the case, we would greatly appreciate your feedback so that we may identify the problem and fix it. Besides this, I really hope that overall you had a good experience with us. Thank you also for acknowledging the level of service provided by our team member, Mona. I will personally share your feedback with her. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our breakfast services. Sincerely, Amery Burleigh General Manager

Ali Solo - 26/09/2021 Confirmed reviews ALL

It was good experience but the services room needs to be improved....

Dear Mr. A., Thank you for taking the time to review us following your recent stay. Thank you so much your suggestions. Just to avoid misunderstanding we would like to inform you that we do have a In Room Dining in our hotel, and we are always happy to serve breakfast in the room, however it will be at additional charges. As the breakfast included in reservation is served in our main restaurant. Also the good news is that we are currently planning to re-open our Executive Lounge where we will be happy to welcome our guests who booked an executive rooms or suites with all benefits. I would also like to let you know that we are always happy to provide information to our guests about currency exchange, this information can be provided just by asking one of our friendly colleagues at the front desk. Besides this, I really hope that overall you had a good experience with us. Thank you also for acknowledging the level of service provided by our team member, Isabella. I will personally share your feedback with her. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Sincerely, Amery Burleigh General Manager

Good stay

Amit S. Families - 26/09/2021 Confirmed reviews ALL

V good ambience Great staff and service

Dear Mr. S., Thank you for taking the time to review us following your recent stay in our hotel. I am so delighted to know that you enjoyed the ambience of our hotel and that you had a good experience with us. Thank you for acknowledging the level of service provided by our team. I will personally share your feedback with them. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Sincerely, Amery Burleigh General Manager

Well located

Anonymous Families - 26/09/2021 Confirmed reviews ALL

Clean room- Mr Vishaal sid a good job Restaurant Sea food was not great Cocktails were not done well Breakfast was good.

Dear Ms. K., Thank you for taking the time to review us following your recent stay. I am delighted to know that you enjoyed the location of our hotel. Thank you also for acknowledging the level of service provided by our team member, Vishal. I will personally share your feedback with him. I was also concerned to hear about your comment of seafood quality in our restaurant because this is an area for which we are well recognized for our high quality and service. I have, however, forwarded your feedback to our Executive Chef, to see how we may improve service in this area, and I know that he will take this feedback very seriously. I would really appreciate it if you would consider providing me with more details about your experience so that I may personally follow up. My direct contact is Am… We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our restaurant services. Sincerely, Amery Burleigh General Manager

Didn’t meet expectations

Anonymous Business - 25/09/2021 Confirmed reviews ALL

Disappointing, the parking arrangement was bad, there was no valet service even though other hotels are offering that, the rooms were on the smaller side, the furniture is outdated, the tv didn’t work, the food was bad, I had to order takeouts throughout my stay, I didn’t feel comfortable at all. The staff were good, probably the only plus thing

Dear Ms. H., Thank you for taking the time to review our hotel. I am so sorry that your experience with us did not meet your expectations. Thank you also for your comment about valet parking. Valet parking guidelines were suggested by the local government and we adopted them to protect both our guests and our team members during this time of precaution with the Covid pandemic. The vast majority of our guests are not comfortable with strangers in their cars at the moment, so we have listened to our guest preferences and adjusted services. I am sorry to hear that this had an impact on your stay. I am also truly sorry that you found our rooms to be small as the size of our rooms, at 35 square meters, are similar to many other hotels in Dubai. I was concerned to see your feedback about TV in your room. And for this I apologize. We always make sure that all rooms are set and everything is working properly as it meant before we provide rooms to our guests. I have also personally spoken to the relevant department head as I can see there is an opportunity to offer some additional training to our colleagues about final rooms checks. Thank you also for your feedback about our furniture. We have been working with our owners on a plan for improvement in product. I was also genuinely sorry to hear about your comment of food variety in our restaurant because this is an area for which we are well recognized for our high quality and service. I have, however, forwarded your feedback to our Executive Chef, to see how we may improve service in this area, and I know that he will take this feedback very seriously. I would really appreciate it if you would consider providing me with more details about your experience so that I may personally follow up. My direct contact is Am… As I can also see from your ratings there is an opportunity to improve your next stay in some of the areas. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Sincerely, Amery Burleigh General Manager

Great hotel with good location

Darina M. Families - 25/09/2021 Confirmed reviews ALL

Everything was great, especially housekeeping experience. Room was super clean everyday, thank you to your staff. Unfortunately, security personal were quite unprofessional and didn’t let us enter hotel twice. Once they had to reconfirm if we really stay there and second time security officer didn’t let us in due to us coming from the beach even though we wore appropriate clothes and cleaned shoes from sand etc before coming back. It was disappointing to see their attitude to hotel guests in such a way. Also would be great if hotel had more access to the beach or provided more beach amenities except towels, but hopefully it’ll increase in the future. The rest was good, thank you!

Dear Ms. M., I very much appreciate you taking the time to provide such extensive and helpful comments about your recent stay with us. I am concerned with your feedback about your experience in our hotel. And for this I apologize. Our hotel is generally well known for our high quality of service. Most of our returning guests come back to our hotel because of the service provided by our friendly team. I am sincerely sorry this was not your experience. Just to avoid misunderstanding, we would like to inform you that as in many other 5* Dubai hotels, the safety and security of our guests is our top priority and we always make sure that we are aware of all our guests in the hotel. We also always ask our guests to use our second entrance after the beach, so it is easier for our guests to drop off beach bag. But, I am with you 100%, it is very important how we handle these types of the situations, as well as how we provide check out to our guests. I have personally spoken to the relevant departments head as I can see there is an opportunity to offer some additional training in service for our colleagues. Besides this, I am so happy to know that overall you had a good experience with us. Thank you also for acknowledging the level of service provided by our Housekeeping team. Thank you also for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. Once again please accept my most sincere apologies for this unusual experience. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Warm regards, Amery Burleigh General Manager

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