Mövenpick Hotel Jumeirah Beach 5 stars

Customer review rating (ALL Rating) 4.7/5 2,689 reviews

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Jumeirah Beach Residence, The Walk, 282825 DUBAI, United Arab Emirates

Description

Hotel extras

  • Located in Dubaï Marina on the famous Walk in JBR district

  • Inspired dining and entertainment venues

  • Walking distance to the Arabian Gulf beaches

  • Spa, fitness facilities and swimming pool

  • Ballroom and 3 meeting rooms

Our accommodation(s)

Hotel location

Mövenpick Hotel Jumeirah Beach

Jumeirah Beach Residence, The Walk
282825 DUBAI
United Arab Emirates

GPS:25.080935, 55.137205

Telephone
Fax +971 4 449 8889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,689 reviews

TripAdvisor Rating  4.6/5  7,801 reviews

Great getaway with my wife

TripAdvisor rating 5.0/5

NickP0811 TripAdvisor review

Had a great experience at Movenpick Jumeirah Beach with my wife. Staff was exceptionally helpful and the towel animals were a nice touch by our housekeeper Sohel. Location is great, with the beach in walking distance and plenty of restaurants around.

An excessively formal attitude toward guests

TripAdvisor rating 2.0/5

Mikhail R TripAdvisor review

I was not planning to write a review, but tonight’s phone call from the hotel at 10:00 PM my time woke me up and forced me to do so. At the beginning of December, I booked two Deluxe rooms at this hotel for my parents and my son (2 adults and 1 child) and paid 100% of the cost in advance, including the early check-in. On December 8, after receiving confirmation of full payment from the hotel, I sent an email requesting connecting rooms, one with twin beds and the other with a king-size bed, clearly stating that the rooms would be occupied by my parents and my son. Magdi Abdelhafiz from the hotel replied that he would try to arrange this and never mentioned that my family would not be allowed to check in without me present. As a result, at 8:00 AM on December 29 my mother messaged me from the hotel reception saying they were not being checked in without me. I then received a call from the hotel asking me to come in person. Fortunately, I was in Dubai at that moment and arrived at the hotel within 30 minutes. When I asked why I had not been informed in advance that my relatives would not be allowed to check in without me, I received an unclear and unconvincing explanation. This is especially strange considering the stay had been fully prepaid. After that, everything went fine: I paid the deposit and my family was checked in. Today was the check-out day. In the morning, my mother sent me the bills from the hotel and said that all charges looked correct, except for an additional AED 2,500, the origin of which no one could explain. I told her not to worry and simply pay, assuming the hotel could not be wrong. All bills were paid, I ordered a taxi for my parents at 12:00 local time, and they left for the airport. Nine hours later (!), I was woken up by a call from the hotel saying that my family had not paid for the minibar. I would like to ask: how can you provide service to guests with this approach? Where is your management looking? Why not at least send an email? Why call so late over something as minor as a minibar charge? Why was it impossible to inform me in advance that my relatives (who share the same last name as me) would not be allowed to check in without my presence, despite full prepayment? Why couldn’t you simply request my details remotely? This is unacceptable. That is why you get two stars. This is your maximum.

Customer review rating 5.0/5

Yin N. L. Friends - Confirmed reviews ALL

Lovely stay.

Customer review rating 3.5/5

Suhail M. Families - Confirmed reviews ALL

Overall we were happy with the stay. Everything was a smooth process and people were willing to ensure we had a comfortable experience. The only slightly negative point which I provide with the benefit of doubt is that my mother felt like she was treated slightly differently in the executive lounge due to a predisposed bias based on the way she dressed / looked. None of the staff were rude and in fact they were quite pleasant but I believe when she went up alone on a few occasions she felt like there was a certain level of treatment to “rich” vs potentially “not rich” individuals. I think this is quite hard to justify in person but it’s always a gut feeling one may sense. I don’t attribute that to any degree of intention behind the service staff however maybe something to consider in general training….not that there is anyone to blame.

Dear Suhail M., Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Hotel Jumeirah Beach. We appreciate your kind words about our team and services. It is gratifying to know that your overall experience was positive and that our team was dedicated to ensuring your comfort. Please be assured that your feedback has been shared with management team to reinforce our commitment to inclusivity and fairness in every aspect of guest experience. Please feel free to reach out to us should you wish to discuss your stay in more detail or make a future reservation. We look forward to the opportunity to welcome you back. We would be delighted to welcome you again at Mövenpick Hotel Jumeirah Beach! Sincerely, Akash Gimhan Front Office Duty Manager Mövenpick Hotel Jumeirah Beach

Customer review rating 4.0/5

Francois M. Solo - Confirmed reviews ALL

Hotel is quiet, client with good service.

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Other web-users rate our hotel

  • 1,839 reviews 9.7/10 Location
  • 1,537 reviews 8.2/10 Room
  • 5,213 reviews 9.7/10 Service
  • 16 reviews 8.1/10 WiFi
  • 1,310 reviews 8.8/10 Food
  • 780 reviews 8.5/10 Breakfast
  • 746 reviews 8.7/10 Cleanliness
  • 523 reviews 8.1/10 Beach

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.