Dear Mr. a., Thank you for your feedback and I am genuinely sorry we did not meet your expectations. Sincerely, Amery Burleigh General Manager

Dear Mr. Ul H., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice experience with us and that you enjoyed the location of our hotel. Thank you also for acknowledging level of the service provided by our team. We make every effort to ensure your expectations are exceeded. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Dear Mr. S., What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us and that you enjoyed the location of our hotel. I am also delighted to hear that you found our hotel clean and beautiful. And thank you for acknowledging level of the service provided by our team. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Dear Ms. P., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us during the special occasion. I am also delighted to read that you enjoyed the location of our hotel. I am also happy to hear that you found our rooms comfortable and that you enjoyed your birthday cake surprise. I am also thrilled to know that you enjoyed the daily breakfast in our Talk Restaurant. And I am happy to hear that you found our prices are reasonable and of good value. I also see that the Internet was an issue, and I would just like to let you know that we recently completed significant upgrade of our network and delivered lightening speed internet for our guests. Some of our guests are using VPNs that slow down the speed of connection, so this may be the issue. If this is not the case, we would greatly appreciate your feedback so that we may identify the problem and fix it. May all your birthday wishes come true and we look forward to welcoming you back again soon! Warm regards, Amery Burleigh General Manager

Dear Mr. B., Thank you for your feedback and I am genuinely sorry we did not meet your expectations. I was curious to read about your comment of food variety in our restaurant because this is an area for which we are well recognized for our high quality, variety of dishes and service. I have, however, forwarded your feedback to our Executive Chef, to see how we may improve service in this area, and I know that he will take this feedback very seriously. Would you be willing to tell me what items you missed on our buffet? I was also concerned your feedback regarding your request to bring cheese. And for this I apologize. I have forwarded your feedback to our Director of Food & Beverage and Executive Chef for follow up and to make sure that we can always assist to our guests with requests in a timely manner. I have also noticed your feedback about the minibar fridge. It is not meant to be a food fridge, but a drinks chiller. I have, however, personally spoken to the relevant department head to ensure it is working as it is meant to be. Just to avoid a misunderstanding, I would like to inform you that we have QR code menu in each room available in the TV. I am sorry that it was not communicated with you properly. We have a full 24 hour Room Service menu and a lovely selection of breakfasts to enjoy in bed. I also appreciate your comment about your experience with WhatsApp. Just to avoid any misunderstanding, we would like to inform you that WhatsApp and Messenger calls are blocked in the UAE as per government regulations. Zoom is readily available however. I have also noticed your feedback about your check in experience. Just to avoid a misunderstanding, standard check in time in most hotels is 2pm. However, when the hotel is not full, we always do our best to accommodate early check ins with additional supplement or on complimentary basis, based on availability as well the type of the room you have booked. I am, however, happy to know that my colleagues accommodated you before check in time. And I am truly sorry that you found our prices for rooms a little bit expensive, however I can assure you that our prices offer the best value in an international branded hotel in the Jumeirah Beach area, especially during high demand periods. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Thank you again. Warm regards, Amery Burleigh General Manager

Dear Guest, What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us. We make every effort to ensure your expectations are exceeded. I am also delighted to read that you enjoyed the location of our hotel. Thank you for recommending us. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Dear Mr. G., Thank you for taking the time to review us following your experience with us. I was genuinely sorry to hear about your comment of our pool area, as we always try to look after this area, knowing it is one of the main areas where our guests like to relax. We are currently working on an upgrade to the area, but have been waiting for the neighboring construction to be completed so as not to waste our time and efforts. I have, however, personally spoken to the relevant department head to ensure that we pay more a bit more attention to our pool area to ensure that none of our guests would be inconvenienced as you have been. I was curious to read about your comment of food variety in our restaurant because this is an area for which we are well recognized for our high quality, variety of dishes and service. I have, however, forwarded your feedback to our Executive Chef, to see how we may improve service in this area, and I know that he will take this feedback very seriously. Would you be willing to tell me what items you missed on our buffet? I have noticed your feedback about your check in experience. And for this I apologize. We would like to inform you that unfortunately, we do not have an option for a full online check in due to country regulations for the safety and security of our guests. An in-person check in is required with proper identification needing to be scanned. Unfortunately, as an international company, Accor has this online option for all countries, regardless of local regulations. I am sorry for the inconvenience, but this is something beyond our control. And I am truly sorry that you found our prices for rooms a little bit expensive, however I can assure you that our prices offer the best value in an international branded hotel in the Jumeirah Beach area, especially during high demand periods. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Thank you again. Warm regards, Amery Burleigh General Manager

Dear Mr. s., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us. We make every effort to ensure your expectations are exceeded. Thank you also for your feedback regarding the latest investment being made in our area. As you may have also noticed, Dubai is a very dynamic and fast growing city. The high levels of investment make it a premium holiday location as the local government is working hard to create a world class destination that meets the needs and desires of a wide spectrum of visitors. Unfortunately, this is something beyond our control or supervision. I am sorry to hear that this had an impact on your stay. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to see the improvements made in our area. Sincerely, Amery Burleigh General Manager

Dear Mr. Abduelrahman, Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice experience with us. I am also delighted to hear that you enjoyed the location of our hotel and the view. Thank you also for acknowledging level of the service provided by our team. We make every effort to ensure your expectations are exceeded. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Sincerely, Amery Burleigh General Manager

Dear Mr. Gamal, Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice experience with us and that you enjoyed the atmosphere of our hotel. Thank you for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. And I am thrilled to know that you enjoyed the dining experience. Thank you for recommending our hotel to your friends. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Sincerely, Amery Burleigh General Manager

Dear Mr. Steven, What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. I am glad to know that you had a great experience with us and that you enjoyed the location of our hotel. Thank you also for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. And thank you for acknowledging level of the service provided by our team. I am also thrilled to know that you enjoyed the daily breakfast in our Talk Restaurant. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. Thank you for recommending us. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Warm regards, Amery Burleigh General Manager

Dear Ms. V., Thank you for taking the time to review us following your recent stay. I am delighted to read that you enjoyed the location of our hotel, that you found our rooms comfortable and that you enjoyed the service from our friendly staff. Thank you also for your honest feedback regarding the noise and the latest investment being made in our area. As you may have also noticed, Dubai is a very dynamic and fast growing city. The high levels of investment make it a premium holiday location as the local government is working hard to create a world class destination that meets the needs and desires of a wide spectrum of visitors. Unfortunately, this is something beyond our control or supervision. And we are also sorry that you felt disturbed by the local mosque with the call to prayer. Being a Muslim country, you will find mosques are located throughout the city, which is a great cultural and spiritual reminder of the part of the world we are in, but I very much appreciate that this is an acquired sound. I was genuinely sorry to hear about your comment of our pool area, as we always try to look after this area, knowing it is one of the main areas where our guests like to relax. I have, however, personally spoken to the relevant department head to ensure that we pay more a bit more attention to our pool area to ensure that none of our guests would be inconvenienced as you have been. I have also noticed your feedback about cleanliness in the room. And for this I apologize. I will forward your feedback to our Executive Housekeeper, as I can see there is an opportunity to offer some additional training in service for our colleagues. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Sincerely, Amery Burleigh General Manager

Dear Ms. F., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice stay with us and that you enjoyed the location of our hotel. I am also glad to know that you enjoyed the daily breakfast in our Talk Restaurant. I have also noticed your comment about your experience at the beach. And for this I apologize. As we don’t have a private beach, we do our best to provide our guests some assistance to enjoy their time at the public beach by offering towels, beach mats and a beach bag. I am sorry it was not communicated with you properly. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Sincerely, Amery Burleigh General Manager

Dear kerryalicesullivan, What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. I am delighted to know that you had an excellent experience with us and that you enjoyed the location of our hotel. I am also happy to know that you enjoyed the daily breakfast in our Talk Restaurant. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. Thank you also for acknowledging the level of service provided by our team, especially Housekeeping. I will personally share your feedback with them. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Dear Guide57208877289, Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us and to read that you enjoyed hotel facilities and location. I would also like to thank you for acknowledging the level of service provided by our team. We certainly look forward of having the opportunity to welcome you back soon. Kind Regards, Amery Burleigh General Manager