Mövenpick Jumeirah Beach

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Mövenpick Jumeirah Beach

Customer review rating (ALL Rating) 4.4/5 1,809 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located in Dubaï Marina on the famous Walk in JBR district

  • Inspired dining and entertainment venues

  • Walking distance to the Arabian Gulf beaches

  • Spa, fitness facilities and swimming pool

  • Ballroom and 3 meeting rooms

Hotel location

Mövenpick Jumeirah Beach

Jumeirah Beach Residence, Marina Dubai
282825 DUBAI
United Arab Emirates

  • Jumeirah Beach Residence 1:  Dubai tram Jumeirah Beach Residence 1

  • By plane

    Al Maktoum International Airport At 4km / null miles

  • By plane

    Dubai International Airport At 35km / 21 miles

GPS:25.080935, 55.137205

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Luxury awaits at the 5-star Mövenpick Hotel Jumeirah Beach. The lively seaside district can be seen from all of the 297 rooms which have balconies offering either city or partial sea view.

Our guest reviews

Our guest reviews for
Mövenpick Jumeirah Beach

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,809 reviews

TripAdvisor Rating  4.5/5  5,054 reviews

Certificate of excellence 2022

Extremely stay

Customer review rating 5.0/5

Blessing Friends - Confirmed reviews ALL

I really enjoyed everything there Especially the breakfast

Dear Ms. C., What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. Thank you for taking the time to review us following your recent stay. I am so happy to hear that you had a great experience with us and that you enjoyed the daily breakfast in our Talk Restaurant. We certainly look forward of having the opportunity to welcome you back soon. Sincerely, Amery Burleigh General Manager

Well located

Customer review rating 1.5/5

Michel C. Business - Confirmed reviews ALL

All going well till the last night. A group of other customers staying in the same floor, were visibly drunk, shouting in the corridor, leaving their room's door open whilst playing loud music and insulting me when I asked them to be quiet (it was 00.30 at that point). That night I had to call security 3 times. The first over the noise. A second one as no one from security had been reaching to the people shouting and a third one when they kept the door open with music, partying both in their room and in the balcony adjacent to my room. This occurred in the same day the UAD president died and a call for quiet environment was made, having all public and private institutions being closed. Also no music was allowed so basically my neighbors moved the party from the bar into the hotel. They weren't done till 3am. Really bad experience with the hotel taking long time to remediate the issue.

Dear Mr. C., Thank you for your feedback and I am genuinely sorry this issue was not rectified quicker. I have personally spoken with my security manager and we have reviewed what cased the delay and the poor resolution. I assure you that we have new processes in place, thanks to your detailed feedback so that others will not be inconvenienced in the future. I am sorry to hear that you found certain items missing on the breakfast buffet. As a five star hotel, we do have most everything in the kitchen and we are happy to provide any special requests. Next time, please ask any of our friendly servers for the items you would like and they will be delighted to bring them to you. Thank you again for your feedback and I hope we have the opportunity to welcome you back to the hotel for a peaceful night’s sleep. Kind regards, Amery Burleigh General Manager

Awesome place located

Customer review rating 5.0/5

Haris F. Friends - Confirmed reviews ALL

What a vist. Wow . What a place to vist . AlhamduliAllah . Awesome view . Awesome staff . Awesome room . Just the breakfast was not up to my expectation.

Dear Mr. f., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us. And thank you for acknowledging level of the service provided by our team. I am also delighted to know that you liked our rooms and that you enjoyed the view from our hotel. And I am sorry to hear that our breakfast did not meet your expectations. I would really appreciate it if you would consider providing me with more details about your experience so that I may follow up personally. My direct contact is Am… We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel without above experience. Sincerely, Amery Burleigh General Manager

good location and comfortable stay

Customer review rating 5.0/5

Davinder S. Solo - Confirmed reviews ALL

very nice and clean hotel and staff very courteous

Dear Mr. S., Once again, thank you so much for taking the time to review us following your recent experience with us. I am so happy to hear that you had a comfortable stay with us and that you enjoyed the location of our hotel. Thank you also for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. Thank you also for acknowledging level of the service provided by our team. We make every effort to ensure your expectations are exceeded. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Sincerely, Amery Burleigh General Manager

Excellent service - Loved my stay

Customer review rating 4.5/5

Chris Business - Confirmed reviews ALL

The service was very good and staff was friendly. The gym was great as well. I loved my room and can't wait to return during my next business trip.

Dear Mr. M., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us and that you liked your room. Thank you also for acknowledging level of the service provided by our team members, especially Donia. I will personally share your feedback with her. I am also happy to know that you enjoyed your time while using our gym. And thank you for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. We really appreciate and value your feedback and we certainly look forward of having the opportunity to welcome you back soon. Warm regards, Amery Burleigh General Manager

bad stay

Customer review rating 0.5/5

Moahmed A. Business - Confirmed reviews ALL

I'm a travel agency owner and i know-how that how the services its very bad services boor breakfast and boor service very bad experince

Dear Mr. a., Thank you for your feedback and I am genuinely sorry we did not meet your expectations. Sincerely, Amery Burleigh General Manager

Well location and excellent service

Customer review rating 5.0/5

Ehsan U. H. Solo - Confirmed reviews ALL

staff is cooperative

Dear Mr. Ul H., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice experience with us and that you enjoyed the location of our hotel. Thank you also for acknowledging level of the service provided by our team. We make every effort to ensure your expectations are exceeded. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Great stay

Customer review rating 5.0/5

Andrei S. Couples - Confirmed reviews ALL

The staff was professional and the hotel is beautiful and clean. The location in JBR is perfect and I will stay there from now on.

Dear Mr. S., What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us and that you enjoyed the location of our hotel. I am also delighted to hear that you found our hotel clean and beautiful. And thank you for acknowledging level of the service provided by our team. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Great staff and best location

Customer review rating 4.5/5

Anna Solo - Confirmed reviews ALL

Every staff member was extremely polite and helpful. Location of the hotel was great - near the beach and Dubai Marina. Great breakfast and comfortable room. Staying in Mövenpick was worth the expense.

Dear Ms. P., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us during the special occasion. I am also delighted to read that you enjoyed the location of our hotel. I am also happy to hear that you found our rooms comfortable and that you enjoyed your birthday cake surprise. I am also thrilled to know that you enjoyed the daily breakfast in our Talk Restaurant. And I am happy to hear that you found our prices are reasonable and of good value. I also see that the Internet was an issue, and I would just like to let you know that we recently completed significant upgrade of our network and delivered lightening speed internet for our guests. Some of our guests are using VPNs that slow down the speed of connection, so this may be the issue. If this is not the case, we would greatly appreciate your feedback so that we may identify the problem and fix it. May all your birthday wishes come true and we look forward to welcoming you back again soon! Warm regards, Amery Burleigh General Manager

Not worth 5 stars

Customer review rating 3.5/5

Coenraad Families - Confirmed reviews ALL

If you are a vegetarian or like salads for breakfast then this might be for you. A very avearge hotel with fairly friendly staff, which is totally overrated with 5 stars and nothing special to offer. Wont stay here again.

Dear Mr. B., Thank you for your feedback and I am genuinely sorry we did not meet your expectations. I was curious to read about your comment of food variety in our restaurant because this is an area for which we are well recognized for our high quality, variety of dishes and service. I have, however, forwarded your feedback to our Executive Chef, to see how we may improve service in this area, and I know that he will take this feedback very seriously. Would you be willing to tell me what items you missed on our buffet? I was also concerned your feedback regarding your request to bring cheese. And for this I apologize. I have forwarded your feedback to our Director of Food & Beverage and Executive Chef for follow up and to make sure that we can always assist to our guests with requests in a timely manner. I have also noticed your feedback about the minibar fridge. It is not meant to be a food fridge, but a drinks chiller. I have, however, personally spoken to the relevant department head to ensure it is working as it is meant to be. Just to avoid a misunderstanding, I would like to inform you that we have QR code menu in each room available in the TV. I am sorry that it was not communicated with you properly. We have a full 24 hour Room Service menu and a lovely selection of breakfasts to enjoy in bed. I also appreciate your comment about your experience with WhatsApp. Just to avoid any misunderstanding, we would like to inform you that WhatsApp and Messenger calls are blocked in the UAE as per government regulations. Zoom is readily available however. I have also noticed your feedback about your check in experience. Just to avoid a misunderstanding, standard check in time in most hotels is 2pm. However, when the hotel is not full, we always do our best to accommodate early check ins with additional supplement or on complimentary basis, based on availability as well the type of the room you have booked. I am, however, happy to know that my colleagues accommodated you before check in time. And I am truly sorry that you found our prices for rooms a little bit expensive, however I can assure you that our prices offer the best value in an international branded hotel in the Jumeirah Beach area, especially during high demand periods. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Thank you again. Warm regards, Amery Burleigh General Manager

Absolutely amazing

Customer review rating 5.0/5

Mak Couples - Confirmed reviews ALL

This hotel is awesome We moved to this hotel after finding our original booking was not in a great location and it was the best thing we did. The staff are professional and incredibly friendly, The location is great, easy walk to the beach, I would recommend this hotel to anyone and next time we are in Dubai we will most definitely be staying here again.

Dear Guest, What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. Thank you for taking the time to review us following your recent stay. I am glad to know that you had a great experience with us. We make every effort to ensure your expectations are exceeded. I am also delighted to read that you enjoyed the location of our hotel. Thank you for recommending us. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Customer review rating 2.0/5

Mohammed A. Families - Confirmed reviews ALL

The pool looks old and not clean , breakfast buffet was too ordinary with nothing especial , the restaurant’s staff were not friendly as expected except restaurant supervisor she was so respectful and friendly

Dear Mr. G., Thank you for taking the time to review us following your experience with us. I was genuinely sorry to hear about your comment of our pool area, as we always try to look after this area, knowing it is one of the main areas where our guests like to relax. We are currently working on an upgrade to the area, but have been waiting for the neighboring construction to be completed so as not to waste our time and efforts. I have, however, personally spoken to the relevant department head to ensure that we pay more a bit more attention to our pool area to ensure that none of our guests would be inconvenienced as you have been. I was curious to read about your comment of food variety in our restaurant because this is an area for which we are well recognized for our high quality, variety of dishes and service. I have, however, forwarded your feedback to our Executive Chef, to see how we may improve service in this area, and I know that he will take this feedback very seriously. Would you be willing to tell me what items you missed on our buffet? I have noticed your feedback about your check in experience. And for this I apologize. We would like to inform you that unfortunately, we do not have an option for a full online check in due to country regulations for the safety and security of our guests. An in-person check in is required with proper identification needing to be scanned. Unfortunately, as an international company, Accor has this online option for all countries, regardless of local regulations. I am sorry for the inconvenience, but this is something beyond our control. And I am truly sorry that you found our prices for rooms a little bit expensive, however I can assure you that our prices offer the best value in an international branded hotel in the Jumeirah Beach area, especially during high demand periods. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Thank you again. Warm regards, Amery Burleigh General Manager

Nice staff

Customer review rating 4.0/5

Faisal S. Couples - Confirmed reviews ALL

It was all good except the construction beside the hotel

Dear Mr. s., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us. We make every effort to ensure your expectations are exceeded. Thank you also for your feedback regarding the latest investment being made in our area. As you may have also noticed, Dubai is a very dynamic and fast growing city. The high levels of investment make it a premium holiday location as the local government is working hard to create a world class destination that meets the needs and desires of a wide spectrum of visitors. Unfortunately, this is something beyond our control or supervision. I am sorry to hear that this had an impact on your stay. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to see the improvements made in our area. Sincerely, Amery Burleigh General Manager

nice stay

Customer review rating 5.0/5

Abduelrahman Solo - Confirmed reviews ALL

I really enjoyed my stay, location and view, front desk staff are amazing , helpful and kind , order response very quickly . It was my first stay there and I very excited to repeat this fantastic experience

Dear Mr. Abduelrahman, Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice experience with us. I am also delighted to hear that you enjoyed the location of our hotel and the view. Thank you also for acknowledging level of the service provided by our team. We make every effort to ensure your expectations are exceeded. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Sincerely, Amery Burleigh General Manager

we love it

Customer review rating 5.0/5

Gamal Families - Confirmed reviews ALL

Clean hotel. Beautiful atmosphere inside and outside. Delicious food and excellent service . It was a good experience and we will stay again in this hotel and we will recommend to our friends. Best suitable for staycations.

Dear Mr. Gamal, Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice experience with us and that you enjoyed the atmosphere of our hotel. Thank you for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. And I am thrilled to know that you enjoyed the dining experience. Thank you for recommending our hotel to your friends. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Sincerely, Amery Burleigh General Manager

Holiday

Customer review rating 5.0/5

Stev Families - Confirmed reviews ALL

The best hotel I’ve been to. Everything was perfect. Everything was a 2 minute walk away and the beach around the corner. Very good service and clean. Best service and the breakfast was 10/10. Really recommend it

Dear Mr. Steven, What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. I am glad to know that you had a great experience with us and that you enjoyed the location of our hotel. Thank you also for recognizing the additional efforts with regards to hygiene and cleanliness made to ensure our guests feel safe. And thank you for acknowledging level of the service provided by our team. I am also thrilled to know that you enjoyed the daily breakfast in our Talk Restaurant. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. Thank you for recommending us. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel. Warm regards, Amery Burleigh General Manager

Nice 4 night stay, mosque and building noises awful ...........

Customer review rating 4.0/5

Traveladdict Families - Confirmed reviews ALL

Booked this as it was a deal and we had friends staying there too. Location is very nice, at the JBR! Plenty to do during day and night. Close to public beach, towels, beach mat and umbrella provided by hotel at pool. Room was comfortable with balcony (we love a balcony!) but noise from mosque and building activities is immense. To be honest, it drove us mad after 4 nights. Stayed during ramadan so Iftar was served at the restaurant (we booked HB). Nice food but awful guests (locals and Russians) who attack the buffet and plate heaps but eat half or even less. Poking fingers in food, tasting etc seems to be normal too, yikes!! They should be ashamed, and so much food wasted! The rudeness against the staff was awful too, no respect etc. The mask policy is a joke, not worn by Russians and locals despite staff urging them to wear them. The pool staff is friendly too and provide you with a nice bed, if available. The pool water is disgusting, extremely dirty, this really needs urgent attention!!! Would we return? No, sorry. The room was very comfortable but could be cleaner. The high volume of Russian quests is a turn-off! Staff was very friendly, compliments to them all!!!

Dear Ms. V., Thank you for taking the time to review us following your recent stay. I am delighted to read that you enjoyed the location of our hotel, that you found our rooms comfortable and that you enjoyed the service from our friendly staff. Thank you also for your honest feedback regarding the noise and the latest investment being made in our area. As you may have also noticed, Dubai is a very dynamic and fast growing city. The high levels of investment make it a premium holiday location as the local government is working hard to create a world class destination that meets the needs and desires of a wide spectrum of visitors. Unfortunately, this is something beyond our control or supervision. And we are also sorry that you felt disturbed by the local mosque with the call to prayer. Being a Muslim country, you will find mosques are located throughout the city, which is a great cultural and spiritual reminder of the part of the world we are in, but I very much appreciate that this is an acquired sound. I was genuinely sorry to hear about your comment of our pool area, as we always try to look after this area, knowing it is one of the main areas where our guests like to relax. I have, however, personally spoken to the relevant department head to ensure that we pay more a bit more attention to our pool area to ensure that none of our guests would be inconvenienced as you have been. I have also noticed your feedback about cleanliness in the room. And for this I apologize. I will forward your feedback to our Executive Housekeeper, as I can see there is an opportunity to offer some additional training in service for our colleagues. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Sincerely, Amery Burleigh General Manager

Well located

Customer review rating 4.0/5

Issa F. Families - Confirmed reviews ALL

I was a nice stay, very good location and breakfast. A little bit noise at night time. One day I went to the beach and I asked for towels, at that time I did not know that the hotel offered chairs and umbrella to take to the beach, I noticed once I got to the beach and saw someone else with all these, it's a pity I wasn't offered these it would have be very useful specially for my kid

Dear Ms. F., Thank you for taking the time to review us following your recent stay. I am glad to know that you had a nice stay with us and that you enjoyed the location of our hotel. I am also glad to know that you enjoyed the daily breakfast in our Talk Restaurant. I have also noticed your comment about your experience at the beach. And for this I apologize. As we don’t have a private beach, we do our best to provide our guests some assistance to enjoy their time at the public beach by offering towels, beach mats and a beach bag. I am sorry it was not communicated with you properly. We really appreciate and value your feedback and I hope we have the opportunity to welcome you back to our hotel to restore your faith in our services. Sincerely, Amery Burleigh General Manager

Excellent

TripAdvisor rating 5.0/5

kerryalicesullivan TripAdvisor review

Can’t recommend enough. All members of staff were warm and genuine. A great hotel in the heart of the action snd the beach has beautiful blue water compared to the palm so I’m so glad we chose this location. The room was a good size snd the housekeeping were exceptional. Breakfast kept us going all day! Thank you to all at the hotel .

Dear kerryalicesullivan, What fantastic feedback for the team at Mövenpick Hotel Jumeirah Beach! I appreciate the kind words you have shared. I am delighted to know that you had an excellent experience with us and that you enjoyed the location of our hotel. I am also happy to know that you enjoyed the daily breakfast in our Talk Restaurant. Our hotel is a great place to be spoilt with attention and delicious food presented by our chefs and we make every effort to ensure your expectations are exceeded. Thank you also for acknowledging the level of service provided by our team, especially Housekeeping. I will personally share your feedback with them. We certainly look forward of having the opportunity to welcome you back soon. Warm Regards, Amery Burleigh General Manager

Wonderful stay

TripAdvisor rating 4.0/5

Guide57208877289 TripAdvisor review

We enjoyed our stay, nice room and clean, nice view, located in JBR everything around you close to marina side, the breakfast and dinner tasty, staff are friendly and helpful. Thanks for everything all the best 💐

Dear Guide57208877289, Thank you for taking the time to review us following your recent stay. I am glad to know that you had a good experience with us and to read that you enjoyed hotel facilities and location. I would also like to thank you for acknowledging the level of service provided by our team. We certainly look forward of having the opportunity to welcome you back soon. Kind Regards, Amery Burleigh General Manager

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