Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 3.9/5 905 reviews

Best price
guarantee
Grand Mercure Dubai City - Image 1
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61B Street, Garhoud, Next to GGICO Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary shuttle to Dubai Mall, La Mer Beach and drop off to DXB Airport T1 & T3

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to GGICO Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

Indulge in our high quality Middle Eastern inspired culinary offerings for breakfast & lunch buffet options

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  905 reviews

TripAdvisor Rating  4.5/5  511 reviews

Certificate of excellence 2023

Well located , near to metro station , good restaurants near , clean , friendly staffs

Customer review rating 4.5/5

Milad Business - Confirmed reviews ALL

You can easily go to metro station , the rooms are very clean and having a good room service ,

Dear Milad, thank you for highlighting our convenient location, cleanliness, and friendly staff. We are delighted to hear that you enjoyed the easy access to the metro station and the excellent room service. We look forward to welcoming you back soon. Hotel Management

Perfect location, clean, good service

Customer review rating 5.0/5

Michele Families - Confirmed reviews ALL

We stay just few hours, I’m we will love to be back someday, rooms are clean, breakfast was delicious, and the staff very nice.

Dear Michele, we are delighted to hear that you enjoyed your short stay at our hotel. We look forward to welcoming you back soon. Warm regards, Hotel Management

Customer review rating 0.5/5

Saad J. Families - Confirmed reviews ALL

Originally booked 2 nights on my accor app using my points. I rang and notified reception that I will be arriving at approximately 8.30am. They said that's not a problem they will put it on the system. I arrived to check in and they told me that my room was cancelled because payment wasn't made. So they said they will get me another room with a sofa bed because I had 2 kids and that's what I Originally booked. They charged me an extra 50 dirhams for the room. Which I paid in full. I got to the room and there was no sofa bed just a lounge. The room has mold everywhere and the smell of mold was really bad. My family and I wanted to have a shower there was only 2 towels. I rang reception 3 times regarding the towels it took 30 minutes to bring me to towels. I forcefully slept in the room for 5 hours because I was extremely tired coming from a long flight. Once I woke up I had to leave the room as I couldn't stand the smell of the mould as I am elergic to mold. This was the worst experience and service I have come across in my life. I am extremely disappointed in what happened. This has never happened to me before and I will never stay at this hotel ever again.

Dear Mr. J., We sincerely apologize for the inconvenience you faced during your recent stay. Rest assured, we have taken note of your feedback regarding the room condition and service delays. Your experience does not reflect our usual standards, and we will address these issues with the team. We truly regret the disappointment caused and hope you will reconsider staying with us in the future. Warm regards, Hotel Management

Horrible cleanliness, house flies buzzing and mosquitoes flapping around

Customer review rating 0.5/5

Khawaja A. H. Solo - Confirmed reviews ALL

Horrible, not going to stay or recommend it to anyone folks

Dear Khawaja A. H., We apologize for the inconvenience caused by cleanliness issues. Your feedback is valuable to us. Sincerely, Hotel Management

Convenient location

Customer review rating 3.0/5

Pascal Business - Confirmed reviews ALL

Close to the airport Nice people But the room was not cleaned properly

Dear Pascal, we appreciate your feedback. We apologize for the inconvenience caused by the cleanliness issue. Your comments will be shared with our housekeeping team. Regards, Hotel Management

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Other web-users rate our hotel

  • 1,760 reviews 9.2/10 Location
  • 2,363 reviews 7.5/10 Room
  • 4,458 reviews 8.7/10 Service
  • 53 reviews 6.6/10 WiFi
  • 1,080 reviews 7.8/10 Cleanliness
  • 1,039 reviews 8/10 Breakfast
  • 759 reviews 9.1/10 Vibe
  • 547 reviews 8.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.