Grand Mercure Hotel and Residences Dubai Airport

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Grand Mercure Hotel and Residences Dubai Airport

Customer review rating (ALL Rating) 4.4/5 389 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Complimentary shuttle bus to and from La Mer Beach & Deira City Center Mall.

  • Restaurant, Lobby Cafe, Rooftop pool, Spa & gym

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 257 hotel rooms & 104 fully furnished apartments

Hotel location

Grand Mercure Hotel and Residences Dubai Airport

61B Street, Garhoud, Next to GGICO Metro Station
79841 DUBAI
United Arab Emirates

Telephone +971 4 525 0000

Fax +971 4 525 0001

Contact email

  • By plane

    DUBAI INTERNATIONAL At 2km / 1 miles - Shuttle free

  • By plane

    DUBAI INTL AIRPORT At 1km / 0 miles - Shuttle free

  • By boat

    DUBAI CREEK At 5km / 3 miles

  • By car

    MOHD BN ZAYED 311 At 10km / 6 miles

  • By train

    GGICO At 0km / 0 miles

  • By train

    GGICO METRO STATION At 0km / 0 miles

GPS:25.250933, 55.343706

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

King Size bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board Twin bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board

Our guest reviews

Our guest reviews for
Grand Mercure Hotel and Residences Dubai Airport

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  389 reviews

TripAdvisor Rating  4.5/5  212 reviews

The Employees are really helpful!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

We stayed for 2 nights, 2 3 bedroom apartments and had a small event in their hall. The hotel interiors are very nice. The apartments are huge. The Staffs are helpful and friendly, special mention to Ferdous of f&b who really assist us with anything. The rate could have been 10 if the below things didn't happen: 1. Check in was very slow, there was no queue, it was our turn when we arrived at the hotel yet the agent took like around 20 mins to check in 1 of the apartment. 2. Room keys are most of the time having glitches, have to go to reception and get it fixed.

Dear Kristeen Frieda M., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Front Office Manager

Customer review rating 4.5/5

Mohamed R. D. Business - Confirmed reviews ALL

Well located and great staff

Dear Mohamed, We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Front Office Manager

2 bedroom apartment stay

TripAdvisor rating 4.0/5

kdelsesto12 TripAdvisor review

This hotel is close to the airport, about a 5 minute taxi ride. We chose a 2 bedroom apartment to rent as there were 2 couples. The apartment was well decorated, comfortable beds and furnishings, however, the kitchen was not well stock. There was a bare minimum of glasses, utensils, and cookware. There was no dishwashing liquid, dish towel sponge etc. I would have expected these items given the description of the apartment.

Dear Valued Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused. I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future. We hope we will have the opportunity to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager

Great location, very comfortable rooms and suite

TripAdvisor rating 4.0/5

890touatic TripAdvisor review

This was a family stay. As an all member we have been upgraded to a suite apartment in their residence aisle. The room was very spacious and comfortable. The property is ideally located, close to downtown, BURJ KHALIFA and the airport. You will find a metro station conveniently located 200 metres away. Overall a great experience. There is room for improvements in the housekeeping department and the guest service. I had to go to the reception to get water and dental kits and I have been asking for towels 10 times before we received it. Lalihi at reception was great she awarded our patience at checkin with a fantastic upgrade to a suite apartment. Overall good experience to be renewed.

Dear Valued Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We are pleased to know that you enjoyed the overall facilities and services of this wonderful property. It would be our pleasure to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager

Greta location and great room

Customer review rating 5.0/5

Clement Families - Confirmed reviews ALL

This was a family stay. We have been upgraded by Linhili even though they were fully booked. She managed to do a miracle. The room was spacious and was located in their residence aisles. This was more an appartement than a room to be honest mdr the only issue at this property is that housekeeping service and concierge services are extremely difficult to reached out. Overall it was a good experience and could be done. The location is really fantastic close to downtown Dubai deira and the airport. It is great for a business stay

Dear Clement, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Front Office Manager

9/10

Customer review rating 4.5/5

Jjtcro Families - Confirmed reviews ALL

My second time at the hotel. Perfect to use before the departure from DXB airport. The hotel is new, so everything looks very good, nice and clean. The rooms are very modern (although the idea with the bathroom might be controversial). Good value for the money.

Dear jakub T., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Front Office Manager

Wide Luxurious Room

Customer review rating 4.5/5

Hussain A. Couples - Confirmed reviews ALL

My stay is well satisfied due to amazing service and location near by airport and my meetings.

Dear Hussain, Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Front Office Manager

Bad experience

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

AC was not working.. it was quite hot .. fridge was not working either. There were no slippers in the room.

Dear Akram H., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Underwhelming service

Customer review rating 2.0/5

Ebraheem Business - Confirmed reviews ALL

Staff are lazy, slow, and lost. Rooms do not any slippers.

Dear Ebraheem A., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

A wonderful stopover

TripAdvisor rating 5.0/5

On_the_road_again70 Business - TripAdvisor review

I had a one-night stay at the hotel as a bridge between two trips. The location is really great. Nearby the airport (shuttle) and close to a metro station. The staff is very friendly. There was a little glitch with the reservation, but the way this problem was handled demonstrated great customer service. The room and the were pleasant and the dibber buffet (Tuesdays) completed the experience.

Dear Valued Guest, Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us at Grand Mercure Hotel and Residences Dubai Airport. We are truly pleased to know that you enjoyed the overall services and facilities of the locally exquisite property. We have forwarded your kind review to the team and they are equally happy to know that their efforts were well appreciated. It would be our pleasure to welcome you back again soon. Best Regards, Ahmed Abbas Front Office Manager

Good stay and proximity to the airport, but service could be better

Customer review rating 3.5/5

Bideep Families - Confirmed reviews ALL

We had a pleasant stay overall, but the service needs some improvement. There were some basic amenities that were not available in the 1-bedroom apartment, and service response time is usually too long. At times the service request is entertained only after repeated calls/requests, or they were not even addressed completely. It was a bit frustrating at times.

Dear Bideep B., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Comfortable Stay

TripAdvisor rating 4.0/5

752sharram TripAdvisor review

The rooms are amazing and we enjoyed our stay. Thanks to Eleonore who gave us exceptional smoking room. Until now we cant forget the mattress at it gives us the best feeling and gave us a proper sleep.

Dear Valued Guest, Thank you for sharing your review on TripAdvisor following your recent stay with us at Grand Mercure Hotel & Residences Dubai Airport. We are pleased to know that you enjoyed the overall facilities and services of this wonderful property. It would be our pleasure to welcome you back soon. Best Regards, Ahmed Abbas Front Office Manager

well l,ocated but rooms still need extra thinking for safety and comfort.

Customer review rating 3.0/5

Dr D. P. Couples - Confirmed reviews ALL

frustrating and full of risk in the bathroom with no mat on the floor and no grab handle for safety in the shower.

Dear Darius P., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Staff are amazing, service excellent...

Customer review rating 5.0/5

Mohamad A. S. Families - Confirmed reviews ALL

Rooms are cleaned staff are awesome food is delicious....Thanks to Tyrone, Ahmed Bikash, Anjali, Dinesh, Hostess i forgot her name...all of them are so good this is what makes the hotel unique.....i will visit again with my family.

Dear Ali S., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Fair stay, could do better

Customer review rating 4.0/5

Cho Business - Confirmed reviews ALL

Booked via the hotel's website for 2 nights, 3days. Since my flight was arriving earlier than the check-in time, I had also booked for early check-in. Wanted to use the hotel's airport shuttle, but there was no way to book it, or find more info on how to book, or where to find it at the airport's terminal 1. When I arrived at the hotel around 11:30 am, I was told that there were no available rooms because the rooms were all booked the day before, and that there was an issue with the booking system. The manager on duty at the time was polite that I'd have a room and won't charge for the early check-in when I return later. I left my bags and returned later in the evening to get my room. The room was not really impressive. It was adequate. The carpet was old, had holes, and looked dirty. The shower head holder was loose off the wall. There was no in-room dining menu available. I may be nitpicking, but it's also the small details that can change the experience. Internet was fine tho, had no issues being connected to getting some work done, as well as watching some Netflix. The hotel has 2 restaurants and a cafe. Breakfast buffet was good and appreciate that the timing is enough. I wish that there was more restaurants avail considering that outside of the hotel, there does not seem to be much in walking distance. The hotel is good if you'd like to be close to the airport with the free shuttle that operates 24 hours, and that it's about a 5 min walk to the metro station. All staff from reception, concierge, and restaurant were all friendly and courteous.

Dear Cho Rok W., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good stay

Customer review rating 5.0/5

Rain Friends - Confirmed reviews ALL

Friendly staff (reception, restaurant, cleaners, pool staff and so on), well looking rooms - feels like business class, tasty breakfast

Dear Henry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good stay

Customer review rating 5.0/5

Yatish C. Couples - Confirmed reviews ALL

All was good. Especially Syed and Ali in the front office were very helpful.

Dear Yatish, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Great in all aspects

Customer review rating 5.0/5

Cilene K. D. S. Business - Confirmed reviews ALL

I had a wonderful experience with the receptionists, with the housekeeping , with eggs station at the restaurant , the Manager Ali makes all efforts to follow up all the details, always paying attention in everything. Alyssa , the host, is just fantastic I ll always come back

Dear Cilene, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Front Office Manager

Well maintained but poor service

Customer review rating 3.0/5

Martin Friends - Confirmed reviews ALL

Hotel is well maintained Adnan bellman was exceptional upon check in. Laundry service was terrible, had laundry service on multiple occasions, cloths were damaged upon return, cloths sent previously and not returned even after my new laundry order my previous batch was not returned and had to call operator many times to find. Operator is non existent, call multiple time and no answer as well as reception. Had to personally go down to reception. Not the first time i stayed and contemplate returning.

Dear Martin, Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Everything was nice and good, rooms very clean and bigs, only rooms was very cold when we arrived, only 16deg, and it stayed all the eveaning very cold, even when we put off temperature.

Dear Janika, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

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