Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.1/5 1,302 reviews

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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary pick-up & drop-off to DXB Airport (T1 & T3) and key shopping & beach spots.

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 5-min walk to Al Garhoud Metro Station and close to Deira City Center, and Festival City,

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,302 reviews

TripAdvisor Rating  4.4/5  689 reviews

Amazing Hotel

TripAdvisor rating 5.0/5

CPD B TripAdvisor review

Very nice time in Hotel thank you very much To MR. Olawole. And a Gift for youVery clean Hotel und good Food. My Family enjoyed our stay and we will be back again

Excellent

TripAdvisor rating 5.0/5

sam S TripAdvisor review

The best hôtel,highly recommanded . The services was good and staffs are polite and very responsible . Shoutout to Olawole , Shayan and Menuka. Great hotel

Dear Sam S, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our services and found our staff to be polite and responsible. Your commendation of Olawole, Shayan, and Menuka will surely be shared with them. Best regards, Grand Mercure Dubai City

Customer review rating 5.0/5

Mostafa A. Families - Confirmed reviews ALL

We enjoyed our stay at grand mercure Dubai All team was helpful thank you for the team

Dear Mostafa A., Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you enjoyed your experience and found our team to be helpful. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Customer review rating 4.5/5

Fernando G. Business - Confirmed reviews ALL

Good 2 weeks with a good customer service. Food was also very good.

Dear Fernando G., Thank you for your positive feedback regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our customer service and the quality of food during your time with us. Goodbye, Grand Mercure Dubai City

Customer review rating 4.0/5

Ulrica G. Business - Confirmed reviews ALL

The breakfasts were boring. No real butter was available. The black coffee was bitter . Had to ask for cappuccino. Would have been nicer to have a real coffee machine and Chai. Chia seeds were swimming in a big bowl of water, and only to serve with a soup spoon. One cant do anything with that! Rooftop swimming pool, was some days 'cloudy'. Some days the water was too hot. Room cleaning : the towels were changed every day. Which obviously is not needed. Water bottle provided had a funny smell. Not sure if everyone drinks from the bottle and if the bottle is cleaned properly. To end on a positive note, all the hotel staff were very friendly.

Dear Ulrica G., Thank you for sharing your feedback regarding your recent stay at Grand Mercure Dubai City. We appreciate your positive remarks about our friendly staff, as they are dedicated to providing an excellent experience for all our guests. I regret to hear that the breakfast options did not meet your expectations. Your comments regarding the availability of butter and the coffee selection have been duly noted, as we constantly strive to enhance our offerings. The presentation of the chia seeds is also an area we will review to improve guest satisfaction. With respect to the rooftop swimming pool, we aim to maintain a comfortable environment, and I understand that water temperature can vary due to weather conditions. Furthermore, I appreciate your input on the room cleaning frequency and the water bottle concerns. We are committed to ensuring cleanliness and quality in all our amenities. Thank you again for your valuable feedback, and we hope to welcome you back for a more enjoyable experience in the future. Best regards, Grand Mercure Dubai City

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Other web-users rate our hotel

  • 1,450 reviews 9.5/10 Location
  • 2,192 reviews 7.7/10 Room
  • 5,707 reviews 9.1/10 Service
  • 51 reviews 5.7/10 WiFi
  • 1,207 reviews 8.1/10 Cleanliness
  • 1,070 reviews 8.6/10 Breakfast
  • 919 reviews 9.1/10 Vibe
  • 519 reviews 8.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.