Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.0/5 1,224 reviews

Best price
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Grand Mercure Dubai City - Image 1
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61B Street, Garhoud, Next to GGICO Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary shuttle to Dubai Mall, La Mer Beach and drop off to DXB Airport T1 & T3

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to GGICO Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,224 reviews

TripAdvisor Rating  4.4/5  640 reviews

Great service by Puja and mina from housekeeping.

TripAdvisor rating 5.0/5

Pioneer34357534229 TripAdvisor review

The best!

TripAdvisor rating 5.0/5

561dinarab TripAdvisor review

One bad night =2 years good experience

Customer review rating 2.5/5

Mohammad Families - Confirmed reviews ALL

Dear Mohammad, Thank you for reaching out with your feedback regarding your recent experience at Grand Mercure Dubai City. We sincerely apologize for the distress you and your family faced during your stay. It is our priority to ensure a comfortable environment for all our guests, and it seems we fell short in this instance. We appreciate your understanding of the challenges posed by the current market conditions. However, the conduct you described does not reflect the standard of service we aim to provide. We will certainly look into this matter to ensure that our guests are treated with the utmost respect and courtesy at all times, in line with our principles of hospitality. Your recognition of other staff members’ respectful demeanor is appreciated, and we will ensure that their efforts are acknowledged. Thank you for your loyalty over the years, and we hope to regain your trust in the future. Best regards, Grand Mercure Dubai City

dirty

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the condition of your room and any discomfort caused by the cleanliness and odor issues. Our team strives to maintain high standards, and your comments will be addressed with our housekeeping staff to ensure improvements. We appreciate your understanding and hope to provide a better experience in the future. Best regards, Grand Mercure Dubai City

Excelent hospitality and service

Customer review rating 4.5/5

N/a Business - Confirmed reviews ALL

Dear Guest, Thank you for your positive feedback regarding our hospitality and service. We appreciate your comments about food quality and staff friendliness. We understand the desire for diverse dining options and hope you enjoyed your time exploring the city. Best regards, Grand Mercure Dubai City

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Other web-users rate our hotel

  • 1,580 reviews 9.3/10 Location
  • 2,287 reviews 7.5/10 Room
  • 5,452 reviews 9.1/10 Service
  • 54 reviews 5.7/10 WiFi
  • 1,105 reviews 8.6/10 Breakfast
  • 1,091 reviews 7.7/10 Cleanliness
  • 804 reviews 9.1/10 Vibe
  • 518 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.