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Grand Mercure Hotel and Residences Dubai Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 319 reviews

ALLSAFE approved hotel

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Grand Mercure Hotel and Residences Dubai Airport
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+ 23 Services

Hotel extras

  • Complimentary shuttle bus transfers to and from Dubai Airport Terminal 3 and La Mer Beach

  • Restaurant, Lobby Cafe, Rooftop pool, Spa & gym

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 257 hotel rooms & 104 fully furnished apartments

Hotel location

Grand Mercure Hotel and Residences Dubai Airport

61B Street
Garhoud
Next to GGICO Metro Station
79841 dubai
united arab emirates

Tel: +97145250000

Fax: (+971)45250001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 2km / 1.24 miles - Shuttle paying

  • By plane

    DUBAI INTL AIRPORT At 1km / 0.62 miles - Shuttle paying

  • By boat

    DUBAI CREEK At 5km / 3.11 miles

  • By car

    MOHD BN ZAYED 311 At 10km / 6.21 miles

  • By train

    GGICO At 0.5km / 0.31 miles

  • By train

    GGICO METRO STATION At 0.5km / 0.31 miles

GPS :25.250213, 55.344354

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • No Meeting room
  • Business Center
    • Business center with support staff
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 361 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 90 connecting rooms
    • 331 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • French
    • English
    • Arabic
  • Lounge
    • Waiting area or lounge
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Shoe shine machine
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • DUBAI INTL AIRPORT
    • DXB
    • DUBAI INTERNATIONAL
  • Parking
    • On site
Well-being
  • D Skyline Rooftop Pool
    • Outside
    • On site
  • Misk Wellness Spa & Gym
    • On site
    • Massage
    • Hammam
    • Sauna room
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for 4 to 6 years

Our accommodation(s)

King Size bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board Twin bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 269 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Grand Mercure Hotel and Residences Dubai Airport

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

319 reviews

TripAdvisor Rating 5.0/5

162 reviews

Dissatisfaction

Customer review rating 0.5/5

Sahar K. Families - 23/11/2021 Confirmed reviews ALL

extremely dissatisfied with our stay. - The sales team were not cooperative - The cleaning service was too bad that we had to clean again after they leave the apartment - We vacated the unit 15 days prior to the last date of our booking and they didn't refund the money of those 15 days. - safety measure is zero. Acid was leaking from the ceiling of the underground parking which damaged our two cars. We have raised a complaint to dubai police who admitted the risk, yet no proper action was taken by the hotel management nor compensation. - bad smell in the rooms and corridors - we don't recommend staying in this hotel

Disappointing

TripAdvisor rating 2.0/5

ahmed_lateb Business - 21/11/2021 TripAdvisor review

Two consecutive stays (of 3 days each) in a row with same disappointing service quality with the same behaviors (late-check refusal even with payment, no upgrade as Plaonium member, force to pay at check-in even with my visa guarantee in the system and used in the reservation, little attention to my problem with my Luggage,… I had no choice than to leave to the next Hotel available Millenium.

Dear Mr. Ahmed, Thank you for sharing your wonderful review on TripAdvisor following your recent stay with us at Grand Mercure Hotel and Residences Dubai Airport. We truly value your opinion as it is from your comments that we are able to uphold our commitment to excellence, thus providing you with customer satisfaction for future visits. While it is certainly never our intent to disappoint our guests or provide anything less than the best in personal service and facilities, I would like to sincerely apologize for the inconvenience caused. I can assure you that the care and comfort of our guests is our number one priority and we hope to have the opportunity to welcome you back in the near future. Best Regards, Ahmed Abbas Assistant Front Office Manager

Good stay and well located

Customer review rating 4.5/5

William K. Business - 11/11/2021 Confirmed reviews ALL

The staff was excellent , they solved several problems , arrived at 00:10 hours , so no room :) , I had reward points issue - they helped to Resolve it

Dear William, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Perfect location with easy access to all centers via train and taxis

Customer review rating 5.0/5

Elizabeth M. Friends - 10/11/2021 Confirmed reviews ALL

It was amazing! The staffs are very friendly and helpful. I will always visit again

Dear Elizabeth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Verry good stay.

Customer review rating 5.0/5

Vi Families - 05/11/2021 Confirmed reviews ALL

The team was kind and helpful. The hotel is located next to the airport. A spacious room. The breakfast was good . The place is quiet and clean. I recomand this place.

Dear Viviane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Well located - Room did not meet standard.

Customer review rating 3.5/5

Anonymous Couples - 26/10/2021 Confirmed reviews ALL

The air conditioning was set to 24 degrees (Far too hot) - I did not get a good nights sleep. We asked for it to be adjusted and was assured it would change - however this was not the case.

Perfect

Customer review rating 5.0/5

W T. Families - 16/10/2021 Confirmed reviews ALL

Great location, close to the airport, excellent staff with attention to detail for the whole family who stayed about 10 days. Enjoyed breakfast, specious rooms and most of all the hospitality of staff and GM. Thank you!!

Dear Wajiha T., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Same meal everyday for breakfast.

Customer review rating 1.5/5

Falak Couples - 13/10/2021 Confirmed reviews ALL

The hotel overall is pretty decent, I have no complaints in general except for two. 1. The housekeeping staff is ignorant. I called them 5 times, to come clean my room but to no avail. 2. You serve the same meal everyday for breakfast, when I asked the management they assured me that the menu will be different the next day, but sadly they lied and it was the same food again. Also you don't refill food that gets over at a buffet? Why were there no spring rolls refilled when they got over?

Dear Falak K., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager
Customer review rating 0.5/5

Anonymous Business - 06/10/2021 Confirmed reviews ALL

Glass cleaning at 7:00 AM! The cleaner wake me up and he was looking into the room removing any privacy! Very bad experience and I don’t understand how an hotel can allow glass cleaning early morning, they have full day to do that!!!

Dear Raphael R., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good stay

Customer review rating 5.0/5

M. I. B. Families - 29/09/2021 Confirmed reviews ALL

Good experience

Dear Mohamad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Great experience

Customer review rating 4.5/5

Antônio C. Business - 25/09/2021 Confirmed reviews ALL

Wonderful room, very good breakfast, great location close to DXB airport with complimentary shuttle bus. Special thanks to Mr Syed (reception) and Mr Sai Kumar (room services).

Dear Antonio C., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Beautiful, but hiccups abound

Customer review rating 3.5/5

James Business - 25/09/2021 Confirmed reviews ALL

Nice hotel, spacious room @ good price and nice people! Didn’t know it was a dry hotel, but that’s ok. If your rooftop pool isn’t and hasn’t been open, don’t sell that feature on your website and on your room TV ! Say something . The pool was the #1 thing that sold me and I looked forward to relaxing for the one evening I had after arriving from US. Room service is a mystery… menu is on the TV, but waste of time to figure out! Paid for extended checkout, but housekeeping came three times trying to understand why I wasn’t out of the room at 12, 2, 4. Had to go down stairs again to make sure I wasn’t in trouble.

Dear James R., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager
Customer review rating 2.5/5

Anonymous Couples - 22/09/2021 Confirmed reviews ALL

Telephone not working (very bad in case of an emergency). Had to go down to the reception twice for more towels and water as the room was only prepared for one guest. The box with the shower cap was also empty... did not feel like going down to the reception again.

Dear Roschini V., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

The best hotel in Dubai

Customer review rating 5.0/5

Mike Families - 15/09/2021 Confirmed reviews ALL

Like at home

Dear Michal T., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Excellent stay

Customer review rating 5.0/5

Aishath Friends - 05/09/2021 Confirmed reviews ALL

Customer service was wonderful and the staff was friendly It was very comfortable and excellent stay Thank you very much for the service

Dear Aishath, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good customer service

Customer review rating 4.5/5

Ahmed M. Business - 04/09/2021 Confirmed reviews ALL

Thank you for your hospitality it's is pleasure to be in one of the best hotels in Dubai

Dear Ahmed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Nice Stay

Customer review rating 4.0/5

Sherry R. Families - 03/09/2021 Confirmed reviews ALL

The Staff are amazing, so kind and available always. The breakfast was so limit for a Mercure Hotel. I was waiting for more gorgeous breakfast. There is apparently some indian special dinner night which we didn't even realize which is a pity. The information about special nights is not clear at all. The roof pool was closed which cause a huge disappointment. There is no info regarding it when we booked the hotel which was the main reason to chose this hotel.

Dear Sherry, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Well located

Customer review rating 5.0/5

Anonymous Business - 30/08/2021 Confirmed reviews ALL

It’s been pleasure to stay .. the hospitality is amazing .. thank you so much from Maldives team

Dear Fathimath A., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

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