Grand Mercure Hotel and Residences Dubai Airport 5 stars

We stayed one night between 2 flights in this hotel. We ordered a room service for us and our baby. Rushdy took care of us. His professionalism was perfect ! Very nice, and very helpfull personn ! Thank you again

Visited Aria Pool & Rooftop Lounge located at the rooftop. Has a Beautiful and breathtaking view especially at night. Beautiful view of Dubai airport runway. The food was delicious and it’s at a convenient location.

The hotel is beautiful & rooms spacious but the best reason to stay here is the amazing staff. We received such kindness & exceptional customer service from Adnam & Thurein. The buffet breakfast had plenty of options. Metro is close by & easy to get to and explore the city. Thank you Adnam & Thurein for representing the best customer service in Dubai 😀

We were wanting 2 rooms to just relax as we arrived around 9am and were leaving again that same night for an early flight the next morning. I requested early checkin which was offered but then told we couldn’t get which I can sought of understand but why offer it. Got to the hotel and the lady at reception was very polite and she helped us with one room which was appreciated,the room was really good and our kids appreciated it. Within an hour our other room was ready which was a relief but unfortunately that’s where the good ended. We were not able to stay in our room as we could not get aircon to work so the room was very warm and as we asked for non smoking room were most upset that the room wreaked of cigarette smoke. Up until then we have had great stays at all our Accor hotels on our holiday so was upset it ended like this. For the near AED950 that we paid for such a short stay it definitely wasn’t value for money.

Mon & noeme from housekeeping They are nice and always greeting with big smile . Thank you for your efforts . It really inspire me a lot during the daily life and work . And also they give response and house cleaning effectively.