Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.1/5 1,277 reviews

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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary pick-up & drop-off to DXB Airport (T1 & T3) and key shopping & beach spots.

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 5-min walk to Al Garhoud Metro Station and close to Deira City Center, and Festival City,

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,277 reviews

TripAdvisor Rating  4.4/5  701 reviews

Exceptional

TripAdvisor rating 5.0/5

Mailenda P TripAdvisor review

Staff are friendly and accommodating, Olawole also very friendly and assist your needs, the room is very clean facilities like pool and gym are also good. Location is perfect specially when your traveling.

Customer review rating 5.0/5

Eunice O. Families - Confirmed reviews ALL

The breakfast is excellent and the staff are wonderful..

Dear Eunice O., Thank you for your positive feedback. We are delighted to hear that you enjoyed our location, breakfast, and the service provided by our staff. Your kind words inspire us to continue delivering exceptional experiences. Best regards, Grand Mercure Dubai City

Customer review rating 2.0/5

Veronique P. Business - Confirmed reviews ALL

The room was smelly. It was not very cleaned. The room maintenance was not properly done so we could see that it is old. But the personnal are very nice and helpful

Dear Veronique P., Thank you for your feedback. I regret to hear that the cleanliness and maintenance of your room did not meet your expectations. Your comments regarding our staff's helpfulness are appreciated, and I will ensure that your concerns are noted for future improvements. Best regards, Grand Mercure Dubai City

Customer review rating 2.5/5

Premysl J. Business - Confirmed reviews ALL

Interesting rooms, overall nice place but bad services.

Dear Premysl J., Thank you for sharing your feedback. We appreciate your comments regarding our unique rooms and overall ambiance. However, we regret to hear that the service did not meet your expectations. Your insights are valuable to us as we strive for improvement. Best regards, Grand Mercure Dubai City

Customer review rating 4.0/5

Ali E. Families - Confirmed reviews ALL

Nice Hotel and very comfortable, only concern long time in Check in and long process shall be more than 2 counter instad of one or 2 in reception, but other is nice also the valley are very good and helping and also security guard in swimming pool is very helpful person and amazing

Dear Ali E., Thank you for your positive feedback regarding your recent stay at Grand Mercure Dubai City. We are pleased to hear that you found our hotel comfortable and our staff, particularly the valet and security personnel, to be helpful. We acknowledge your concern regarding the check-in process and appreciate your suggestion for additional counters, as we continuously strive to improve our guest experience. Best regards, Grand Mercure Dubai City

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Other web-users rate our hotel

  • 1,469 reviews 9.5/10 Location
  • 2,248 reviews 7.7/10 Room
  • 5,843 reviews 9.1/10 Service
  • 50 reviews 5.4/10 WiFi
  • 1,247 reviews 8.1/10 Cleanliness
  • 1,076 reviews 8.6/10 Breakfast
  • 938 reviews 9/10 Vibe
  • 530 reviews 8.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.