Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.2/5 1,164 reviews

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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Staycation Perk: Free breakfast + 20% off dining, laundry, and spa treatments.

  • 24h Flex-Stay: Full 24-hour check-in/out. Book April/May for a refined Dubai retreat.

  • Family & Zen: Sun-soaked family pool with dedicated kids' zone and a luxury spa.

  • Urban Hub: 5-min walk to Metro; instant access to Deira City Center & Festival City.

  • QOVA Work-Life: Swap your desk for the high-energy vibe at our QOVA lobby workspace.

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,164 reviews

Customer review rating 5.0/5

Fadi B. Business - Confirmed reviews ALL

Very good

Dear Fadi B., Thank you for your kind words and positive feedback. We are delighted to hear that your experience at Grand Mercure Dubai City met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Customer review rating 0.5/5

Omar A. Couples - Confirmed reviews ALL

Room was clean but we feel sick after the food we ordered from the hotel

Customer review rating 5.0/5

Amy R. Families - Confirmed reviews ALL

I needed a hotel close to Prime Hospital that was comfortable, convenient and with nice rooms. The Grand Mercure was perfect.

Dear Amy R., Thank you for your kind words regarding your recent stay at Grand Mercure Dubai City. We are delighted to hear that our location, comfort, and the professionalism of our staff contributed to your positive experience. We look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Customer review rating 3.0/5

Mazahir D. Couples - Confirmed reviews ALL

Sofa in the living room had broken cushion and the shower tiles were not clean to a good standard.

Dear Mazahir D., Thank you for your feedback. I sincerely apologize for the condition of the sofa and the cleanliness of the shower tiles during your stay. Your comments are valuable, and I will ensure they are addressed with our maintenance and housekeeping teams to enhance our guest experience. Goodbye, Grand Mercure Dubai City

Customer review rating 0.5/5

Karen J. Business - Confirmed reviews ALL

I was told I was upgraded because Ibis Styles seems to be closed and only Mercure is utilized for guests. There was no tea or coffee in the room. I found trimmed human nails on the carpet. I was booked in a connecting room wherein the rooms have no soundproofing! The guest in the other room was on the phone most of the afternoon, and when he got back in the evening, the TV was too loud until 5 AM, even If I put the volume of the TV in my room on 14, his TV is still louder. It's not entirely his fault - the rooms obviously have NO soundproofing. The telephone in my room is not working. I called the operator from my mobile at 1 AM to inform the receptionist to request the guest to reduce the volume, but at no time did anybody reach out to him. One of the worst hotel stays I've had.

Dear Karen J., Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely regret to hear that your experience did not meet your expectations, particularly concerning the issues you encountered in your room. I understand how important it is for our guests to have a comfortable and peaceful environment. Please know that we take feedback about room conditions seriously. It is disappointing to learn about the cleanliness issue and the lack of amenities that should have been present. Additionally, the sound disturbances you experienced from adjacent rooms are not reflective of our usual standards. I apologize for the inconvenience this caused you during your stay. Regarding the telephone issue, I appreciate you bringing this to our attention, as effective communication is vital for our service. Your experience is important to us, and we will use your feedback to improve our services to ensure a more pleasant stay for future guests. Thank you once again for your comments. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience. Best regards, Grand Mercure Dubai City

Other web-users rate our hotel

  • 1,271 reviews 9.5/10 Location
  • 2,174 reviews 7.9/10 Room
  • 5,369 reviews 9.2/10 Service
  • 33 reviews 6.7/10 WiFi
  • 1,314 reviews 8.2/10 Cleanliness
  • 939 reviews 8.6/10 Breakfast
  • 861 reviews 9/10 Vibe
  • 76 reviews 9.3/10 Wellness Area

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