Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.2/5 1,044 reviews

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Description

Hotel extras

  • Travel stress-free! Book today & unlock complimentary 24/7 DXB airport transfers both ways.

  • Your City Home: Premium rooms & serviced suites offering space, stability, and comfort.

  • Family & Zen: Sun-soaked family pool with dedicated kids' zone and a luxury spa.

  • Urban Hub: 5-min walk to Metro; instant access to Deira City Center & Festival City.

  • QOVA Work-Life: Swap your desk for the high-energy vibe at our QOVA lobby workspace.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,044 reviews

Customer review rating 1.0/5

Junaid B. Business - Confirmed reviews ALL

Dear Junaid B., Thank you for taking the time to share your feedback regarding your recent stay at Grand Mercure Dubai City. I sincerely apologize for the inconveniences you experienced during your visit. It is concerning to hear about the presence of flies in your initial room, and I assure you that we strive to maintain the highest standards of cleanliness in our facilities. I regret the disturbance caused by our late-night call regarding your check-out status. We understand that such interruptions can be disruptive, especially during the early hours of the morning. Please know that your comfort and peace are of utmost importance to us, and we will review our communication policies to ensure a more considerate approach in the future. It is encouraging to hear that you enjoyed the breakfast options we offer. We appreciate your feedback and hope for the opportunity to provide you with an improved experience on your next visit. Best regards, Grand Mercure Dubai City

Customer review rating 4.5/5

Nigel E. Couples - Confirmed reviews ALL

Dear Mr. E., Thank you for your kind words regarding your recent stay. We are pleased to know that you found our accommodations comfortable. We look forward to welcoming you back for a longer visit in the future. Best regards, Grand Mercure Dubai City

Customer review rating 4.0/5

Mohammed K. A. T. Couples - Confirmed reviews ALL

Dear Mohammed K. A. T., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our prime location. Your suggestion for additional staff at the reception and assistance with luggage is appreciated, as we continuously strive to enhance our guest experience. Best regards, Grand Mercure Dubai City

Customer review rating 2.5/5

Rupert B. Business - Confirmed reviews ALL

Dear Rupert B., Thank you for your feedback regarding your recent stay. I regret to learn that your experience with our staff did not meet your expectations. We strive for excellence in service, and your comments will be reviewed to enhance our guest interactions. Goodbye, Grand Mercure Dubai City

Customer review rating 4.0/5

Geraldine T. Solo - Confirmed reviews ALL

Dear Geraldine T., Thank you for your positive feedback regarding your recent stay at Grand Mercure Dubai City. We are delighted to hear that you found our accommodations comfortable and convenient, and that our team attended to your needs effectively. It is also wonderful to know that you enjoyed the upgrade to a premium room, along with the quality of our pillows and linen. We hope to welcome you back in the future. Best regards, Grand Mercure Dubai City

Other web-users rate our hotel

  • 1,222 reviews 9.4/10 Location
  • 2,132 reviews 7.8/10 Room
  • 5,158 reviews 9.1/10 Service
  • 27 reviews 6.9/10 WiFi
  • 1,273 reviews 8/10 Cleanliness
  • 901 reviews 8.6/10 Breakfast
  • 854 reviews 9/10 Vibe
  • 67 reviews 9.2/10 Wellness Area

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