Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.1/5 1,277 reviews

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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary pick-up & drop-off to DXB Airport (T1 & T3) and key shopping & beach spots.

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 5-min walk to Al Garhoud Metro Station and close to Deira City Center, and Festival City,

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,277 reviews

TripAdvisor Rating  4.4/5  705 reviews

Dreadfully in need of maintenance

TripAdvisor rating 2.0/5

Broadwings_777 TripAdvisor review

Generally in poor condition. Our room was very moldy, carpentry in bathroom water-damaged and oozing mold. Very poorly designed shower, no way of preventing water from gushing into living space. Assuming all rooms are the same, this place is a dump. The only reason I'm giving a 2 star rating is that the buffet was reasonable.

Customer review rating 4.0/5

Maletsepe L. Friends - Confirmed reviews ALL

Comfortable and easy to get around

Dear Maletsepe L., Thank you for your positive feedback. We are delighted to hear that you had a comfortable stay and found our location convenient for your needs. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Goodbye and best regards, Grand Mercure Dubai City

Customer review rating 2.0/5

Mustafa J. Couples - Confirmed reviews ALL

I had high expectations given it’s rated 5 star and is a part of Accor. Rooms weren’t as clean as one would expect. First room had to be changed due to a bad smell throughout. The second room didn’t have the same smell but we still weren’t comfortable.

Dear Mustafa J., Thank you for sharing your feedback regarding your recent stay. I sincerely apologize for the cleanliness issues you encountered, as this does not reflect our usual standards. Your comments will be reviewed to enhance our guest experience. Best regards, Grand Mercure Dubai City

Customer review rating 4.0/5

Muhammad J. Friends - Confirmed reviews ALL

The Breakfast Food quality was very Low, and most of the items were usually short during the breakfast.

Dear Muhammad J., Thank you for your feedback regarding the breakfast experience. We appreciate your comments on the food quality and the availability of items, as these are important aspects of our service. Your observations will be reviewed as we continually strive to enhance our guest offerings. Best regards, Grand Mercure Dubai City

Customer review rating 5.0/5

Francis E. A. Families - Confirmed reviews ALL

Grand Mercure Dubai is very accessible from the airport and old Dubai area. The amenities are great especially the roof top pool.

Dear Francis E. A., Thank you for your kind words regarding our location and amenities. We are pleased to hear that you enjoyed our rooftop pool and found our hotel accessible. Your feedback is invaluable, and we look forward to welcoming you back soon. Best regards, Grand Mercure Dubai City

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Other web-users rate our hotel

  • 1,480 reviews 9.5/10 Location
  • 2,327 reviews 7.6/10 Room
  • 5,985 reviews 9.1/10 Service
  • 47 reviews 5.5/10 WiFi
  • 1,331 reviews 7.9/10 Cleanliness
  • 1,072 reviews 8.6/10 Breakfast
  • 952 reviews 8.9/10 Vibe
  • 7 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.