Grand Mercure Dubai Airport Hotel 4 stars

Excellent place, im a regular visitor, the gym needs to have water bottles, the toilet didnt have hand washing soap, coffee machine was not cleaned well, a used capsule was still in the dripping pipe.

This is a very good lay-over hotel for business people. Having a business center is very convenient and the ample seating in the lobby cafeteria with good social distancing is such a relief. I also like that there is a covid-testing facility right in front of the hotel. The roof top pool with open space is very nice to breathe some air.

Overall I have enjoyed my stay, the rooftop pool was great. Hygiene and cleanliness was highly maintained. Staff were very welcoming, friendly and helpful. I would like to highly applaude Joe who I believe is one of the managers at the breakfast Hall. He worked very hard to ensure service was running well while maintaining Covid safety measures. The reason I didn't give the hotel 10 stars is because I was staying in a serviced apartment and didn't receive all the facilities I expected such as a drying rack for washed clothes and kitchen knives for cooking, I had to buy my own! There was always a long wait when calling guest services. Finally I had very noisy neighbours who didn't respect other people's right to a peaceful stay. 3 apartments were occupied by 3 households who knew each other and had kids screaming at late nights and doors banging running around the corridors. Despite me complaining management was unable to diffuse the situation.

The hotel is good and thanks that I got upgraded room as a gold member. The breakfast was good and the rooms are great Sure I will be visiting this hotel again

The facility is really good. The service not always great... The location is great for the Airport and Deira City Mall. If you are travelling COVID 19 test centre is literally just across the road.

Great hotel , great service great location

I stayed for over a week in the hotel. This hotel is brand new, the interior design of the rooms is fancy (totally my personal taste) and the towels are super soft! Softer then in some 5 star hotels in Dubai and the rest of the world. The room has great amenities, the TV even has the option to connect your phone so you can watch Netflix (via your phone) on the TV in the room. Some rooms have the option for a connection with the room beside, they are connected via a 2-door system. 1 day there were 2 people in the room beside me and I noticed that I could hear everything they said. So maybe the doors could use some “sound-blocking” or something. It only had this 1 evening, maybe the guys spoke just very loud that also could be the situation. Didn’t bother me a lot though. The rooftop pool is cool, great views over the airport. Would be nice to have some more “green” there and maybe an actual bar. (Make it more cosy). The 2nd pool is not opened yet, but it looks like it’s going to be a nice area with fire places etc. The hotel lobby looks fancy, but not perse cosy. I do love it, but for a coffee/diner I’d visit the sister/neighbor Ibis Styles hotel (where they also serve all day breakfast). Both hotels are connected, so you can walk indoors to the other hotel. As with most new hotels, there are some points for improvement with the team, such as a seamless check-in, following-up on perks for elite members etc. But the hotel was very happy to receive insights/input on my experience as they really want to improve. That is worth a lot. Location is great if you need to be near the airport. Being a tourist, I’d say there are more convenient locations. Big plus is the metro station in only a few minutes walk. However it takes some time to reach downtown or marina. If you have a rental car, it would solve part of this. The neighborhood itself is “boring”. Not many nice restaurants around (as you’d see in places as JBR, Marina, Downtown or al Barsha). No medium/large supermarket close-by. I’d hope the area will develop a bit more. There are some malls close-by (Wafi Mall/Festival City Mall) that would cost about 20 AED with a taxi. You can’t reach them by walking. — But again, if you have a car or don’t mind to travel by metro/taxi the location is fine. Also if you like to explore the older parts of Dubai (Deira) this hotel is in an OK location. These area’s are close by metro/car/taxi. — Airport is VERY close, I did sometimes hear the A380 blowing their engines to take-off during the night. But this didn’t bother me and didn’t keep me awake or something. Ideal if you have a morning flight and also, if you arrive late at the airport and like to sleep asap to move on to your main hotel the next day.

One of the best hotels which I really like in Dubai 10 min from Dubai airport, there is a metro station 5min walking time from the hotel which can take you almost every where, clean rooms, friendly stuff, in the reception they offer Arabic coffee and dates as a welcome to the guests, , because I am an All Accor member they upgraded my room to junior suite, which is amazing with wonderful furniture, coffee machine. The Gym is very good and organized, free underground parking ️, swimming pool, and even a relaxing room

The 2 bedroom apartment was very comfortable for our family of 5. The rooftop pool was a lovely place to spend our last afternoon in Dubai.

Located close to the airport. Big spacious luxurious rooms. Excellent room service

In this difficult time cleanliness is very good at hotel,, which is most important for us as family

It was good.

I enjoyed every bit of the hotel. The rate was very reasonable and I wish it is maintained to keep existing customers like myself and also attract prospective clients

I stayed one night on my arrival to DXB due to late hours. This wa some of the best mercure hotels ever. Usually mercure hotels all over the world are convenient but not that great. This was has the look and feel of 4 or 4.5 star. The service also was excellent. I was upgraded and breakfast has an amazing variety.

Love it good hotel good team , Front office team Anisa , Collins and another young guy who checked me in I don't remember his name , all professionals . I would like to thank them all