Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.2/5 1,207 reviews

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61B Street, Garhoud, Next to Al Garhoud Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary pick-up & drop-off to DXB Airport (T1 & T3) and key shopping & beach spots.

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 5-min walk to Al Garhoud Metro Station and close to Deira City Center, and Festival City,

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to Al Garhoud Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,207 reviews

Customer review rating 4.5/5

Wira S. Business - Confirmed reviews ALL

The checkin is very good, the staff was really helpful. The room was great, comfortable, and clean. The iftar was marvelous, tasty food.

Dear Wira S., Thank you for your kind words regarding our service, accommodations, and dining experience. It is a pleasure to know that you enjoyed your stay with us and found our staff helpful. We look forward to welcoming you back in the future. Best regards, Grand Mercure Dubai City

Customer review rating 0.5/5

Shubham A. C. Business - Confirmed reviews ALL

There was too much noise outside my room and it irritated me for good amount hours. Also, they didn't have Vegan burger and the options in breakfast is also very limited.

Customer review rating 1.5/5

Edouard S. Families - Confirmed reviews ALL

We stayed the 1st night of Iran’s attack and the security staff was completely lost. Nobody was able to lead us to a safe place when the national emergency alert popped up on our phone. When we finally got advised to go to the basement, we could not even take a pillow from the loby for our kids to lay on.. finally when we decided to leave one night earlier than expected given the risks around the airport, we could not even claim a free cancellation.. Overall disappointing care of customers in a stressful and dangerous context

Customer review rating 5.0/5

Ali S. Families - Confirmed reviews ALL

I would like to give a special commendation to Mr. Ahmed Mabrook who was the supervisor on duty for the duration of my stay. When I arrived at check-in, Mr. Ahmed Mabrook took charge to make it a super smooth check-in process. I am an Accor Gold Member and was requesting early check-in and room upgrade. Mr. Ahmed Mabrook took good care of my requests by giving me highest floor from where I could see Burj Khalifa!! Even though he was unable to offer early check-in for me my wife/kids who were tired from traveling all morning because of hotel high occupancy, he was sympathetic and offered us complimentary lunch to relax in restaurant sofa for 1.5 hours and get refreshed. During the stay he offered us his services if we needed anything. For late check-out, he graciously took care of our needs and offered us late checkout and ensured that we boarded the airport shuttle smoothly. As a gold member staying at hotel first time, I was blown away by Mr. Ahmed's communication and coordination skills. As a Manager at a big airline, would be lucky to have someone as professional as Mr. Ahmed on my team. Will only choose Grand Mercure for all my Dubai Stays just because of Mr. Ahmed Mabrook!

Dear Ali S., Thank you for your delightful review and for highlighting your exceptional experience during your stay at Grand Mercure Dubai City. We are thrilled to hear that Mr. Ahmed Mabrook provided you with outstanding service and made your check-in process smooth. It is always our aim to ensure that our guests feel valued and well-cared for, and it is gratifying to know that Mr. Ahmed's efforts resonated with you. We appreciate your understanding regarding the early check-in request, especially during peak occupancy. It is our policy to accommodate such requests whenever possible, and we are glad to hear that the complimentary lunch provided a comfortable space for you and your family to relax. Your commendation of Mr. Ahmed's professionalism and communication skills will certainly be shared with him and our team. Thank you for choosing us for your future stays in Dubai. We look forward to welcoming you back soon. Best regards, Grand Mercure Dubai City

Customer review rating 0.5/5

Pheadon E. Solo - Confirmed reviews ALL

Disgusting service

Dear Pheadon E., Thank you for sharing your feedback. I sincerely apologize for your experience regarding the service during your stay. Your comments are important to us, and we strive to improve our guest experiences continuously. Goodbye, Grand Mercure Dubai City

Other web-users rate our hotel

  • 1,369 reviews 9.5/10 Location
  • 2,261 reviews 7.9/10 Room
  • 5,595 reviews 9.2/10 Service
  • 38 reviews 6.6/10 WiFi
  • 1,364 reviews 8/10 Cleanliness
  • 997 reviews 8.6/10 Breakfast
  • 904 reviews 8.9/10 Vibe
  • 77 reviews 9.2/10 Wellness Area

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