Grand Mercure Dubai City 5 stars

Customer review rating (ALL Rating) 4.0/5 1,207 reviews

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Grand Mercure Dubai City - Image 1
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61B Street, Garhoud, Next to GGICO Metro Station, 79841 DUBAI, United Arab Emirates

Description

Hotel extras

  • Complimentary shuttle to Dubai Mall, La Mer Beach and drop off to DXB Airport T1 & T3

  • Rooftop with glass-bottom pool, outdoor pool with kids area, gym, 3 outlet & lounge, 1 cafe

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 5 star 361 hotel rooms & family suites

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Grand Mercure Dubai City

61B Street, Garhoud, Next to GGICO Metro Station
79841 DUBAI
United Arab Emirates

GPS:25.250933, 55.343706

Telephone
Fax +971 4 525 0001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

WALIMA

All-day dining. Prepared with elevated premium quality and presented with an engaging modern air either dining for a buffet experience or ala carte.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,207 reviews

TripAdvisor Rating  4.4/5  633 reviews

Good Location

Customer review rating 3.0/5

Sendhil Friends - Confirmed reviews ALL

Dear Sendhil, Thank you for your feedback regarding your recent stay. We are pleased to hear that you enjoyed our prime location and experienced an efficient check-in with our staff. However, we sincerely apologize for the housekeeping issues you encountered, as it is our priority to maintain high standards of cleanliness. Your comments about the reception\'s inquiry process have been noted, and we appreciate your perspective. We value your insights and will use them to enhance our services in the future. Kind regards, Grand Mercure Dubai City

I sincerely thank you Mr. Ferdous for such excellent service!

TripAdvisor rating 5.0/5

Dżoana S Families - TripAdvisor review

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai City. It is always a pleasure to receive guest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Large room and friendly service

Customer review rating 4.0/5

Will Solo - Confirmed reviews ALL

Dear Will, Thank you for taking the time to share your experience during your recent stay at Grand Mercure Dubai City. We are delighted to hear that you appreciated the spacious suite, comfortable bed, and reliable WiFi, which are indeed essential for a pleasant stay. We sincerely apologize for the inconvenience caused by the pool attendant\'s oversight regarding towel registration. Your feedback is invaluable, and we will ensure it is addressed with our team to enhance our service quality. Regarding your Platinum status benefits, we understand your expectations and appreciate your understanding of our policies. Each hotel within the Accor group may offer different amenities, and we strive to provide a unique experience that reflects our brand. We hope to welcome you back in the future for another enjoyable stay. Best regards, Grand Mercure Dubai City

Very bad

Customer review rating 0.5/5

F. A. Business - Confirmed reviews ALL

Dear F. A., We regret that your experience did not meet your expectations regarding the room size and design. Your feedback is invaluable, and we appreciate your insights as they help us improve. Best regards, Grand Mercure Dubai City

Location is good but the rest is below what you can expect

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for sharing your experience. We regret to hear that your stay did not meet expectations, particularly regarding room cleanliness and maintenance. Your feedback is essential, and we will review our processes to enhance our service. Best regards, Grand Mercure Dubai City

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Other web-users rate our hotel

  • 1,628 reviews 9.3/10 Location
  • 2,345 reviews 7.4/10 Room
  • 5,474 reviews 9.1/10 Service
  • 55 reviews 5.6/10 WiFi
  • 1,147 reviews 8.5/10 Breakfast
  • 1,115 reviews 7.6/10 Cleanliness
  • 808 reviews 9.1/10 Vibe
  • 10 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.