Grand Mercure Hotel and Residences Dubai Airport 4 stars

We hosted a dinner party for my daughter's first birthday at walima. It was a very special occasion for our family and choosing Grand Mercure has proved to be the best decision in this regard. They were very co-operative right from the enquiry and offered the best they could based on my requirements. A very special mention to Mr. Joe & his team for complementing their delicious buffet with outstanding service. Joe was always around getting feedback, coordinating everything and even stayed back until the dinner was over to make sure everything was on track & seamless. Thank you for your efforts in making this a memorable evening for my family & friends. We also stayed at the JUNIOR SUITE room for the night. I felt this room is a bit small to be classified as a suit (maybe that's why they call it junior suite) nevertheless this is a very good room with all amenities. Beds were very comfortable, so we got the much needed sleep after a hectic day. Breakfast was served at the walima restaurant and was again delicious. We didn't use the roof top pool as it was too hot by the time we went and the indoor pool (M-Floor) was closed. The hotel has very beautiful interiors so we spent the morning trying some photography skills. We also got to avail late check-out (2:00 PM). We appreciate staff throughout the hotel for their exceptional friendliness and eagerness to help. Overall we had a very pleasant experience .

It was a pleasure to be served by your staff, all of the people I met were great. Thanks a lot.

Check inn a breeze with steffie always.

I enjoyed my stay there. It was comfortable, clean, very nice workers who are always willing to help. It was relaxing

Excellent staff Excellent hospitality Very neat and organized rooms Attentive housekeeping I’ve stayed in this hotel multiple times and for more than a week as it feels very comfortable like home. I also got upgraded to a suite as a welcoming gesture I’m happy to always come back to this hotel.

Awesome experience

I totally I enjoyed my stay at the Grand mercure, clean rooms, great service from the reception, Moses,Jowi,Shaznim, Nasif and many more were very good to us and the kids and made our stay comfortable. Am definitely coming back.

I messaged the Whatsapp chat group several days before my stay multiple times and still have not received a reply except the automated response. When I checked in the attendant didn't know what the meal times were and told me to call the front desk (I thought he was the front desk). I left my bags at check in and 30 minutes later I came back down to find them still there and I asked the baggage handler why they were not brought to my room and he said he didn't know what room I was staying in (first time that has happened). The staff in both restaurants were good and the staff in the gym and pool were good but the checkin staff had no idea. This is my second stay in the hotel and I had a similar experience last time but wrote it off to the hotel being new but now it just seems strange.

I have been to many hotels with my family but none can equal the experience at this hotel...firstly because of the friendly and highly experienced front office and secondly for Mr Ahmed Abbas (Manager) who was extraordinary in making my family stay even more comfortable. I love the Grand Ambience of this Hotel and definitely not to miss the roof top swimming pool with breathtaking view of the Dubai Airport (very much loved by my kids too). A definite place to stay which i am very sure to visit again.. Thanks to the entire team of Grand Mercure Hotel Mohammed M. Qatar

Good location , very nice people in all different areas Super nice pool Good rooms

Excellent service extended from all the employees . Especially the reception team . Bellboy was very attentive upon our arrival . Breakfast is satisfied but needs to be improved . Less choice compare to Arabic menu .