Grand Mercure Hotel and Residences Dubai Airport 4 stars

Name: Grand Mercure Hotel and Residences Dubai Airport
Address: DUBAI, 79841, UNITED ARAB EMIRATES
Telephone: (+971)45250000
Rating: 4.5

Customer review rating 4.5/5 290 reviews

ALLSAFE approved hotel

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Grand Mercure Hotel and Residences Dubai Airport

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+ 23 Services

Grand Mercure Hotel and Residences Dubai Airport

Upscale hotel for business and leisure

Our stunning glass-bottom rooftop pool showcases a 360 view of Dubai.

Tyrone Lodder, Hotel Manager

An Upscale International hotel tailored by locals. This premium flair hotel is 2 minutes from Dubai International Airport, next to GGICO metro, and 10 minutes drive from Business districts. The hotel celebrates the Emirates cultural heritage and its unique rituals, customs, beliefs and way of life that appeals to modern-day travelers. Discover our signature emirati restaurant, specialty cafe and conference facilities. Immerse your senses in our Arabian Spa, and our premium and modern rooms.

A premium hotel that offers locally exquisite facilities that is best for Middle Eastern guests reflecting Dubai with an authentic design ideal for business and leisure. This property is close to Dubai Airport, Business districts and shopping malls. This upscale international hotel offers brand new facilities such as a glass-bottom rooftop pool with a stunning 360 view of Dubai, Gym & Spa , a specialty cafe, as well as premium and modern rooms ideal for friends, families, couples and travelers.

This hotel offers free extra bed for kids during the stay!

Hotel extras

Complimentary shuttle bus transfers to and from Dubai International Airport & La Mer Beach
Restaurant, Lobby Cafe, Rooftop pool, Spa & gym
2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall
Free High Speed WiFi and covered parking
Exquisite facilities with premium & modern 257 hotel rooms & 104 fully furnished apartments

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Public outdoor parking (Paying)
- Bus/coach parking area (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Services for children
- Babysitting on request (Paying)
- Children's Club for 3 to 6 years
- Children's Club for 4 to 6 years
- Childrens Club for 6 to 12 years
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Airport shuttle Paying
- DUBAI INTERNATIONAL (Paying)
- DUBAI INTL AIRPORT (Paying)
Languages spoken at the hotel
- Chinese Mandarin
- English
- French
Reception open 24 hours a day
Early check-in/Late check-out Paying
- EARLY CHECK IN FROM 8AM (Paying) Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying) Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Shoe shine machine
Currency exchange
Porter
Concierge

Swimming pool
- Pool
- Outdoor heated pool
Fitness centre
Well-being
- Hammam
- Massage
- Sauna
Services for children
- Babysitting on request (Paying)
- Children's Club for 3 to 6 years
- Children's Club for 4 to 6 years
- Childrens Club for 6 to 12 years

Breakfast Paying
2 Restaurant(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

5 Meeting room(s)
Congresses/conventions
- Congress center congrs
- Conventions hotel conven
Web Corner on a Mac
Business centre
- Business center with support staff
- Self service business centre
Copy/print service available Paying

Services in the hotel and nearby

Check-in from 14h00 - Check out up to 12h00

In summary

Swimming pool
Car park
Shuttle
Restaurant
Wheelchair accessible hotel
Well-being
Air conditioning
Wi-Fi
Breakfast
Bar
Meeting rooms

No Restaurant
No Bar
Breakfast
- Buffet
Room service
- Cold snacks
- Hot meals

No Meeting room
Business Center
- Business center with support staff
- Self service business center

Wheelchair accessible hotel

Hotel informations
- 361 rooms
- 4 rooms for people with reduced mobility
- No family room
- 90 connecting rooms
- 331 non-smoking rooms
- 9 floors
Languages spoken at the hotel
- Chinese Mandarin
- French
- English
- Arabic
Lounge
- waitinglounge
Wi-Fi
- High Speed WiFi
- High speed transmission line
- WiFi in the communal areas
- WiFi at the hotel
- High Speed internet
Air conditioning
- Air Conditioning
Reduced mobility Facilities
Check In & Check-out facilities
- Express check-out
Porter
- Porter
Concierge
- Concierge
Desk equipment available
- Shoe shine machine
Currency exchange
- Currency exchange

Shuttle
- DUBAI INTL AIRPORT
- DXB
- DUBAI INTERNATIONAL
Parking
- On site

D Skyline Rooftop Pool
- Outside
- On site
Misk Wellness Spa & Gym
- On site
- Hammam
- Massage
- Sauna room

Services for children
- Childrens Club for 6 to 12 years
- Childrens Club for 3 to 6 years
- Childrens Club for 4 to 6 years

Hotel location

Grand Mercure Hotel and Residences Dubai Airport

61B Street
Garhoud
Next to GGICO Metro Station
79841 dubai
united arab emirates

Tel: +97145250000

Fax: (+971)45250001

Check-in from 14h00

Check out up to 12h00

By plane
DUBAI INTERNATIONAL At 2km / 1.24 miles - Shuttle paying
By plane
DUBAI INTL AIRPORT At 1km / 0.62 miles - Shuttle paying
By boat
DUBAI CREEK At 5km / 3.11 miles
By car
MOHD BN ZAYED 311 At 10km / 6.21 miles
By train
GGICO At 0.5km / 0.31 miles
By train
GGICO METRO STATION At 0.5km / 0.31 miles

GPS :25.250213, 55.344354

Our accommodation(s)

King Size bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board Twin bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board

Superior King Room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft

High speed internet
Coffee/tea making facilities
Mini Bar

Superior Twin Room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft

High speed internet
Coffee/tea making facilities
Mini Bar

Executive King Room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft

High speed internet
Coffee/tea making facilities
Mini Bar

Executive Twin Room

Max. number of persons: 3
Area: From 32 m² / 344 sq ft

High speed internet
Coffee/tea making facilities
Mini Bar

Our restaurants and bars

WALIMA

Type of cuisine: International

Indulge in our high quality Middle Eastern inspired culinary offerings for breakfast & lunch buffet options

MIZMAH EMIRATI RESTAURANT

Type of cuisine: Regional

Emirati Restaurant celebrates cultural heritage in a contemporary way The menu is truly focsued on traditional dishes a new perspective on their culture without compromising on premium international standards

Your meetings and events

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 269 m²
Maximum capacity: 350 people
Maximum banquet capacity: 220 people

Find out more

Excellent stay

Aishath Friends - 05/09/2021 Confirmed reviews ALL

Customer service was wonderful and the staff was friendly It was very comfortable and excellent stay Thank you very much for the service

Dear Aishath, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good customer service

Ahmed M. Business - 04/09/2021 Confirmed reviews ALL

Thank you for your hospitality it's is pleasure to be in one of the best hotels in Dubai

Dear Ahmed, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Nice Stay

Sherry R. Families - 03/09/2021 Confirmed reviews ALL

The Staff are amazing, so kind and available always. The breakfast was so limit for a Mercure Hotel. I was waiting for more gorgeous breakfast. There is apparently some indian special dinner night which we didn't even realize which is a pity. The information about special nights is not clear at all. The roof pool was closed which cause a huge disappointment. There is no info regarding it when we booked the hotel which was the main reason to chose this hotel.

Dear Sherry, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Well located

Anonymous Business - 30/08/2021 Confirmed reviews ALL

It’s been pleasure to stay .. the hospitality is amazing .. thank you so much from Maldives team

Dear Fathimath A., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good Stay

Sibi A. Families - 30/08/2021 Confirmed reviews ALL

Very clean calm and quite hotel, nice location, friendly staff, good food.

Dear Sibi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good stay but….

Maria C. A. Families - 29/08/2021 Confirmed reviews ALL

A lot to explain about your reception staff. Queing is bad. And not well informed when i ask about restaurant

Dear Maria, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Best experience in dubai

Saima M. Families - 29/08/2021 Confirmed reviews ALL

From when you walk in the person who picked our bags (dharam) to check in staff (mostafa) wer friendly. The housekeeping was excellent the staff in dining area was lovely!!!! Room was beautiful and pool was great!

Dear Saima M., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Excellent hôtel !

Gérard R. Families - 25/08/2021 Confirmed reviews ALL

This is the best place to stay. The staff was so professional and kind with us. My children were so happy that they didn't want to leave. The family room is big, confortable, clean. When we aked for something, it was done as soon as possible. The breakfast buffet was various, even the dinner. One thing I want to tell the hôtel is that I have been advised to rent a car through a company called "Shat Al Arab Rent A Car". But this company doesn't deserve to be there. They are dishonest and gave me a wrong and bad car without petrol. The air condition stopped working on the high way to Abu Dhabi. My children were sweating and complaining. When I told the guy of the rental company, no excuse. He was rude. When I returned the car, it was half full of petrol. When I told the guy, he said "This is your business, you can remove it by yourself. I Just want the hôtel to know what happened with this company. We had à wonderful stay in the hôtel. We thank all the staff espacially Steffi, Alyssa, Wael, Kuldeep. They are hard workers and I really appreciate their devotion ! Well done ! Again thanks to all of you!

Dear Gerard R., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good place for livening

Talha Families - 23/08/2021 Confirmed reviews ALL

A very good location of new apartment for family and leisure. Good value of money.

Dear Talha, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Good Stay!!

Anwar A. E. Couples - 23/08/2021 Confirmed reviews ALL

I enjoyed my stay and love to do it again. The only thing that was NOT suitable for us was the spicy food ( Indian food night) as we both are allergic to spicy food!!

Dear Anwar, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

bargain night sleep

Anonymous Solo - 22/08/2021 Confirmed reviews ALL

good new hotel. for the cost it was a bargain. quality of rooms interiars etc are 4*

Dear Barkat H., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good Stay

Mohamed E. Couples - 22/08/2021 Confirmed reviews ALL

Great Location, clean Room, good breakfast

Dear Muhammed, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Good and Value for Money

Dennis H. Couples - 22/08/2021 Confirmed reviews ALL

It was a good experience to stay at the hotel. Mr. Arayda supported immediately when door cards were not initially working in the lift. The breakfast was nice and the staff were courteous. Overall a good and pleasant stay.

Dear Dennis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good Stay

Tt Solo - 19/08/2021 Confirmed reviews ALL

The hotel is new, clean and comfortable. Its located 7 minutes walking to the metro. The breakfast is poor. There is a line to get the croissant. The staff are friendly and helpful. The housekeeping do their job greatly. I enjoy staying at Grand Mercury.

Dear Tetiana, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Good stay

Asha K. Families - 19/08/2021 Confirmed reviews ALL

It was warm and comfortable experience. Reception was spontaneous and prompt . Breakfast good too. Pool also nice water temperature.

Dear Asha, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Fantastic hotel

Natalia Solo - 17/08/2021 Confirmed reviews ALL

I stayed for one night only as I had a long layover in Dubai. I can’t imagine a better and more comfortable place than Mercure!

Dear Natalia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Exceeded our expectations

Youssef Couples - 16/08/2021 Confirmed reviews ALL

I booked this hotel for a last minute vacation, the price was very good including breakfast, so I didn't expect much. But as soon as I entered the hotel, every little step was making our stay more enjoyable. From the early checking, the reception decoration, the modern layout of the room, the great breakfast, the late and fast checkout ... I would like to thank 'Ali 'and 'Wael' in the restaurant for their outstanding service. And also 'Stephi' and 'Elmira' at the reception for everything they did for us.

Dear Youssef L., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Excellent

Yousef A. Solo - 16/08/2021 Confirmed reviews ALL

Was a nice stay with very nice staff ready to service us

Dear Yousef A., We very much appreciate your comments regarding your stay at the Grand Mercure Hotel and Residences Dubai Airport. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Worst service I have ever seen

Tameer A. Families - 15/08/2021 Confirmed reviews ALL

Worst service I have ever seen in my life. I have to request for any service ten times in order to be done. Despite repeated complains regarding the operations, nothing is getting solved or improved. I Need to remind ten time

Dear Tamer Ahmed M., Thank you for taking the time to tell us about your experience at the Grand Mercure Hotel and Residences Dubai Airport. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Our most recent 20 reviews