Grand Mercure Dubai Airport Hotel 4 stars

Customer review rating 4.5/5 137 reviews

ALLSAFE approved hotel

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Grand Mercure Dubai Airport Hotel
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+ 24 Services

Hotel extras

  • Complimentary shuttle bus transfers to and from Dubai International Airport

  • Restaurant, Lobby Cafe, Rooftop pool, Spa & gym

  • 2-min walk to GGICO Metro Station and close to Deira City Center Mall and Festival City Mall

  • Free High Speed WiFi and covered parking

  • Exquisite facilities with premium & modern 257 hotel rooms & 104 fully furnished apartments

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Business centre
  • Copy/print service availablePaying
Information message

Hotel location

Grand Mercure Dubai Airport Hotel

61B Street
Garhoud
Next to GGICO Metro Station
79841 dubai
united arab emirates

Tel: +97145250000

Fax: (+971)45250001

Check-in from 14h00

Check out up to 12h00

  • By plane

    DUBAI INTERNATIONAL At 2km / 1.24 miles - Shuttle paying

  • By plane

    DUBAI INTL AIRPORT At 1km / 0.62 miles - Shuttle paying

  • By boat

    DUBAI CREEK At 5km / 3.11 miles

  • By car

    MOHD BN ZAYED 311 At 10km / 6.21 miles

  • By train

    GGICO At 0.5km / 0.31 miles

  • By train

    GGICO METRO STATION At 0.5km / 0.31 miles

GPS :25.250213, 55.344354

Our accommodation(s)

King Size bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board Twin bedroom 28 m2 equipped with comfortable bed, desk, Free Internet, LED TV , bathroom with shower, tea and coffee making facilities, mini fridge, safe deposit box, iron and ironing board

Superior King Room

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Superior Twin RoomNon contractual photo

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Executive King Room

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar

Executive Twin RoomNon contractual photo

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft
  • High speed internet
  • Coffee/tea making facilities
  • Mini Bar
Rooms

Our restaurants and bars

MIZMAH EMIRATI RESTAURANT

Type of cuisine: Regional

Emirati Restaurant celebrates cultural heritage in a contemporary way The menu is truly focsued on traditional dishes a new perspective on their culture without compromising on premium international standards

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WALIMA

Type of cuisine: International

Indulge in our high quality Middle Eastern inspired culinary offerings for breakfast & lunch buffet options

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 269

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 220 people

Find out more

Our guest reviews for
Grand Mercure Dubai Airport Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

137 reviews

Nice experience

Customer review rating 5.0/5

Sherif A. Solo - 09/04/2021 Confirmed reviews ALL

I feel home since the staff is friendly and nice. Room is amazing Location is wooow I love the swimming pool I would like to stay there again in my next visit to dubai Thank you Sherif A.

Dear Sherif, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good on paper, not so much in reality

Customer review rating 2.5/5

A. Business - 06/04/2021 Confirmed reviews ALL

Overall rating: Decent, left a lot to be desired. My experience: I stayed for one month in the one bedroom apartment in March 2021. Location: Good. Conveniently located close to GGICO metro station. Internet: Bad. Internet is generally fast but expect downtime and streak of slow steaming. If you use Chromecast with YouTube or Netflix, the device will auto switch to stream in low quality. Room: Decent. Bed is comfortable, cabinet could have more shelfs, electric plugs are almost unusable. Living room: Decent. Sofa is just ok, there are no electric plugs usable. Kitchen: Bad. Despite lot of potential, there are so few kitchen utensils that cooking is unrealistic. Gym: Good. Lots of space and enough equipment. Dining: Bad. There is a buffet for breakfast and lunch. Food is just average and service is all over the place. Expect to follow up on your requests a lot. I never managed to get an egg in the morning. Crazy queues from 9 am onwards. Service: Half of the staff is exceptional, the other half should probably find another job. To the management of the hotel: most of the faults are on your side.

Dear Pinti A., Thank you for taking the time to tell us about your experience at the Grand Mercure Dubai Airport Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Excellent stay

Customer review rating 5.0/5

Asad K. Business - 05/04/2021 Confirmed reviews ALL

Am outstanding hotel near Dubai Airport

Dear Asad, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Deserve 10/10 if you answer the phone

Customer review rating 3.5/5

Adnan A. Business - 03/04/2021 Confirmed reviews ALL

One of my favorite hotel rooms but the reservation never answer phone calls when I call to try and book. I always have drive to the hotel to speak to the front desk.

Dear Adnan, Thank you for taking the time to tell us about your experience at the Grand Mercure Dubai Airport Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

The Best Affordable Hotel Experience Ever

Customer review rating 5.0/5

Timur Business - 29/03/2021 Confirmed reviews ALL

+ Extremely comfortable room with all necessary items + Calm noiseless area + Near the airport and the metro station + Friendly and willing to help staff + Helped with an Early check-in + Provided the free shuttle bus to the airport

Dear Timur, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Nice hotel

Customer review rating 5.0/5

Amanda S. Couples - 29/03/2021 Confirmed reviews ALL

Loved everything

Dear Amanda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Well located, but the service is not that good

Customer review rating 3.5/5

Meera Business - 28/03/2021 Confirmed reviews ALL

I am a golf member of Accord. However, they have not upgraded my booking. Not only that I called the reception more than 5 times and no one answered!!! That's not good at all, and it has bad indications.

Dear Meera, Thank you for taking the time to tell us about your experience at the Grand Mercure Dubai Airport Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Amazing Hotel , Personalized Services & Affordable Prices

Customer review rating 5.0/5

M.y Business - 27/03/2021 Confirmed reviews ALL

Absolutely outstanding hotel perfectly located. Helpful, friendly staff who go above and beyond to make sure you have the best time. We will definitely come back with friends and I would highly recommend this hotel to everyone. Special thanks to Syed Ghayas at reception

Dear Mohamed Y., We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Brand new hotel, well located

Customer review rating 5.0/5

Salahe Solo - 27/03/2021 Confirmed reviews ALL

I had an amazing stay in this new hotel, service was great, the room is nicely decorated, swimming pool and gym are fantastic and location is very convenient. The hotel management took time to receive me and get a feedback of my stay at the hotel, nice initiative that I really appreciated Will definitely visit again soon,

Dear Salahe, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Not as I expect

Customer review rating 2.5/5

Zouheir Z. Solo - 23/03/2021 Confirmed reviews ALL

some negative points to note which made my experience an unfortunate one: the air conditioning in my room did not work properly making the room stifling hot & stuffy during the night The cleanliness of room Not up to the fact that the hotel is new : there are stains in the carpet and on the console and in the bathroom There are bad smell in the room and scratches on all over the room First they give me a connected room and i asked him for changing the room and he give me this horrible room in M floor

Dear Zouheir, Thank you for taking the time to tell us about your experience at the Grand Mercure Dubai Airport Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ahmed Abbas Assistant Front Office Manager

Very good

Customer review rating 5.0/5

Husain A. G. A. Business - 22/03/2021 Confirmed reviews ALL

Everything was good and appreciate it Olson thanks for Fax because I booked the hotel when I see in he’s Instagram am following him, big thanks to all staff.

Dear Husain, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

A truly amazing experience from start to finish!

Customer review rating 5.0/5

Nelly K. Families - 20/03/2021 Confirmed reviews ALL

My children and I had the best possible hotel experience in the week we stayed. Our apartment was beautiful, modern, calm and spacious. The food in the restaurants was delicious and affordable, while the service was impeccable. The staff and management are very respectful and respectable, very attentive to detail, professional and responsive. From day one we were given an extremely warm welcome and on day seven an emotional send-off. The rooftop pool and pool area are so relaxing and conducive for remote working. There’s an overall respect for social distancing, cleanliness, and hygiene and you consistently felt safe! Room service, housekeeping, concierge, reception, security, waiting staff, lifeguards, there is not a single employee who was courteous and polite or helpful. To this day the children talk about the experience they had and I’m sure it will remain with them for the rest of their lives. Thank you so much for looking after us, we miss the place already!

Dear Nelly, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Good Location, Great Hospitality, Nice rooms

Customer review rating 4.5/5

Viquar A. Families - 19/03/2021 Confirmed reviews ALL

This Hotel is a Hidden GEM, staff is incredible with the guest special shout out to Mr. Ahmed Abbas to went the extra mile to accommodate all my requests. Breakfast Buffet nice but due to covid 19 the service is slow but the food is excellent. the see thru pool is a sight to see. amazing overall experience. I just wish to get a free complimentary night after having stayed here for almost a week.

Dear Viquar, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Brand new Hotel! Very good facility and efficient staff

Customer review rating 4.5/5

M Families - 18/03/2021 Confirmed reviews ALL

Very convenient location if you are looking for a place very close to the airport. The hotel is brand new and the staff is efficient.

Dear Marcelo, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Top Lage

Customer review rating 4.0/5

Hörner Business - 18/03/2021 Confirmed reviews ALL

Mr .Joe. Top Management Mr Lakal Top Management

Dear Thoms, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Located close to the airport and metro

Customer review rating 5.0/5

Romina A. Business - 16/03/2021 Confirmed reviews ALL

Beautifully designed hotel. Very helpful and friendly staff. Rooms very clean and beautifully decorated. Good vslue gor money! This is my 3 stay here and will definetely com back!

Dear Romina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Nice hotel with very friendly staff

Customer review rating 5.0/5

Tarek T. Solo - 15/03/2021 Confirmed reviews ALL

I had a great experience from the minute I checked in. Very friendly staff and all are very welcoming. Ahmad from frontline operation management was particularly very professional in making sure that all guests have a perfect stay. The hotel is new opened in 2020 and it is well designed and maintained with very nice rooms that are good in size. The facility is always clean and the breakfast was good too. Very positive experience overall. I will definitely stay again in Grand Mercure.

Dear Tarek, We very much appreciate your comments regarding your stay at the Grand Mercure Dubai Airport Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Abbas Assistant Front Office Manager

Brand new hotel

Customer review rating 5.0/5

Jassim S. Families - 12/03/2021 Confirmed reviews ALL

It was nice choice and I enjoy my stay.hotel decorations are perfect and room furniture was great

Dear Jassim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

Excellent room design with great comfort

Customer review rating 4.5/5

Elie Business - 11/03/2021 Confirmed reviews ALL

During check in time, it's average as there is no guest relation going on. But I am amazed with the room facilities and brand new design with creativity. Very comfortable room that I satisfied and extended my stay to 4 nights. Wide beverage options at qova cafe with healthy snacks available. Breakfast is good as well. Les style cafe at ibis dubai Airport hotel which is connected to grand mercure, the cafe is highly recommended as the staff is marvellous in his job. Passionate. Healthy smoothies and shrimp on country loaf definitely worth a try.

Dear Wanling, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Ahmed Abbas Assistant Front Office Manager

Good stay amazing staff

Customer review rating 5.0/5

Nourihan Friends - 10/03/2021 Confirmed reviews ALL

Great location, very good service.

Dear N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ahmed Abbas Assistant Front Office Manager

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