The Sebel Melbourne Moonee Ponds

Customer review rating (ALL Rating) 4.9/5 212 reviews

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The Sebel Melbourne Moonee Ponds - Image 1
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41 Homer Street, 3039 MOONEE PONDS, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • Every room features their own private balcony

  • Located close to Flemington & Moonee Valley Racecourses and Melbourne Showgrounds

  • At your doorstep there is an array of restaurants & local shopping

Our accommodation(s)

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Hotel location

The Sebel Melbourne Moonee Ponds

41 Homer Street
3039 MOONEE PONDS
Australia

GPS:-37.76506, 144.92178

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

Saros Dining

A city style venue in the heart of Moonee Ponds. With opulent chairs, New York style apple booths and a marble bar that is the center piece. Enjoy a carefully curated wine list to complement our European style menu. With cocktails as our specialty

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.9/5  212 reviews

TripAdvisor Rating  4.5/5  42 reviews

Certificate of excellence 2022

Great stay

Customer review rating 5.0/5

Kc Couples - Confirmed reviews ALL

Our stay at the Sebel was very positive! The staff were incredibly friendly and helpful, which enhanced the overall experience. No hesitation in recommending a stay here The room was very clean and the bed was like sleeping on a cloud.

Dear Katie, We very much appreciate your comments regarding your stay at the The Sebel Melbourne Moonee Ponds. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Lee General Manager

Happy

Customer review rating 5.0/5

Patrick C. Business - Confirmed reviews ALL

Thanks Belinda and team for a great stay.

Dear Patrick We very much appreciate your comments regarding your stay at the The Sebel Melbourne Moonee Ponds. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Lee General Manger

Fantastic location, decent size, well maintained

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great accommodation experience, staff being very friendly and attentive. Daily cleaning schedule was hars to predict and need to go downstairs twice to make sure the cleaning is done. Will be good to put some water and essential bathroom amenities (dental kit, slippers) in the room instead of putting in the lobby or upon request

Dear Adrian, We very much appreciate your comments regarding your stay at the The Sebel Melbourne Moonee Ponds. Part of our commitment to the environment is to reduce the amount of waste. We have found that many amenities are not utilized by all guests during their stay and are often discarded as rubbish which is why certain amenities are available upon request with the team. Housekeeping is available every day. Due to the high demand of the hotel regrettably we aren't able to guarantee what time service will be provided. Should a guest have a preferred time please let our Reception staff know and the team will do their best to accommodate. From the information I have there were 2 rooms booked under your name. It appears the team placed the card in the other room. Please accept our apologies for this error. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Lee General Manager

Only Just

Customer review rating 3.5/5

Deb Business - Confirmed reviews ALL

Not as good as previous stays. Have stayed at this Sebel every year since the first week it opened .

Dear Deb, Thank-you for your review and we do appreicate your feedback. We trust you enjoyed your upgrade to one of our Premium Rooms and your complimentary drink in the bar. We are trialing different ways we present our guests with amenities. The week-end of Cox Plate the team personally presented our loyal Accor Gold members with a welcome treat at check-in with complimentary water & mints readily available at the table in the foyer. I'm disappointed to see that our attempt to provide a more personalized check-in was not received in the sprit that it was intended we will review this process. Thank-you again and we wish you all the best. With kind regards, Belinda Lee General Manager

Looked After Us

Customer review rating 4.5/5

Ian Couples - Confirmed reviews ALL

We stayed one night. I was recovering from some day surgery and we were able to get an extended checkout time which really made a difference to our stay as I was a bit slow getting going in the morning. On top of that the the room was great and the staff looked out for us really well. The environs around the hotel are really taking off too with lots of new shops, restaurants and cafes opening up just off Puckle St. We did miss out on our complimentary drink from the bar, but that was largely to to our time constraints and the fact I was still in recovery mode.

Dear Ian, We very much appreciate your comments regarding your stay at the The Sebel Melbourne Moonee Ponds. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Belinda Lee General Manager

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Other web-users rate our hotel

  • 287 reviews 9.1/10 Location
  • 304 reviews 9.2/10 Room
  • 306 reviews 9.5/10 Service
  • 142 reviews 9.7/10 Cleanliness
  • 139 reviews 8.5/10 Comfort
  • 61 reviews 8.4/10 Amenities
  • 60 reviews 9.8/10 Vibe
  • 56 reviews 8.8/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.