The Sebel Melbourne Moonee Ponds 4.5 stars

Customer review rating (ALL Rating) 4.8/5 294 reviews

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Description

Hotel extras

  • Every room features their own private balcony

  • Located close to Flemington & Moonee Valley Racecourses and Melbourne Showgrounds

  • At your doorstep there is an array of restaurants & local shopping

  • 100% Non-smoking hotel

Our accommodation(s)

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Hotel location

The Sebel Melbourne Moonee Ponds

41 Homer Street
3039 MOONEE PONDS
Australia

GPS:-37.76506, 144.92178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property

Saros Dining

A city style venue in the heart of Moonee Ponds. With opulent chairs, New York style apple booths and a marble bar that is the center piece. Enjoy a carefully curated wine list to complement our European style menu. With cocktails as our specialty

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  294 reviews

Customer review rating 5.0/5

Gordon R. Couples - Confirmed reviews ALL

Well appointed clean comfortable rooms. In the heart of Moonee Ponds, yet quiet and serene.

Customer review rating 4.0/5

Odilia M. Families - Confirmed reviews ALL

Perfect location close to transport, restaurants, cafes and shopping centre.

Customer review rating 5.0/5

Robyn B. Families - Confirmed reviews ALL

Very helpful staff. Rooms were comfortable and clean.

Customer review rating 2.5/5

Karena I. Families - Confirmed reviews ALL

Advised on check in we had been upgraded to a 2 bedroom apartment which was nice. The apartment was fine, but there were stains on the couch and chairs and the bathroom fan made an awful noise. Asked three times to have our room serviced to no avail. Ended up just asking for a refresh of our towels, etc. We’re given towels and a bath mat. Requested face washers, but were given hand towels. A staff member knocked at our door with what appeared to be a guest and said sorry, I thought this room was vacant. Shortly after received a phone call querying whether I received the welcome gift, which I did not. Was delivered two bottles of water and two bars - probably not worth delivering a day late. I can only assume that when we got upgraded our details weren’t changed in the system. The housekeeping staff did not have us on their list for servicing but assured us they would do our room (which they did not). Overall, our experience was pretty poor.

Dear Karena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. You are correct that the team did not update the system when they provided you with the upgrade. I have addressed this with the team and appreciate that whilst they had good intentions, we did not deliver and for this I am sorry for. Please accept our apologies for any upset or inconvenience caused. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. With regards, Belinda Lee General Manager

Customer review rating 4.5/5

Janet B. Solo - Confirmed reviews ALL

Check in and check out were quick and efficient. Staff were very friendly and helpful. The apartment was very spacious, clean and the kitchen well supplied.

Other web-users rate our hotel

  • 337 reviews 9.5/10 Location
  • 311 reviews 8.8/10 Room
  • 280 reviews 9.3/10 Service
  • 145 reviews 8.5/10 Comfort
  • 139 reviews 8.8/10 Cleanliness
  • 63 reviews 8.4/10 Amenities
  • 61 reviews 9.5/10 Vibe
  • 57 reviews 9.8/10 Food

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