Mercure Melbourne Therry Street 4 stars

The hotel efficiently provided for and was well located to satisfy my needs

I felt rested despite the short stay. Both the bed and the office table were comfortable.

Great location in the centre of town. Nice to have the kitchen if you don't want to eat out every day.

I was happy with most aspects of my stay although there was quite a strong smell of smoke near the bathroom if I turned the aircon off - not sure where it was coming from.

We had an overall good experience however the age and build of the hotel did detract slightly. Positive points: friendly reception at every interaction, including the breakfast and room service Clean and neat - kitchenette was good. Location to public transport Roll-away was in room already made up Eggs cooked to order Gluten free options Negative the floor creaks - you can hear every footstep from floor above. Breakfast - scrambled eggs were terrible and on 2nd day looked like they were the leftovers from day before.

The staff was friendly and helpful. The room was confy, the bed was great. I truly felt that the quality/Price was attained. The breakfast staff and service was great and the choice of food was really nice. I just had issues with the TV because I couldn't watch any in my room while I stayed there. Sad, That was actually my first time in Australia. I tried everything I could and even went to the front desk but they never got there. The phone didn't work when I called the reception (8) and I didn't have that little phone directory card in my room. I had to go get get it at the reception. My overall experience was satisfied and due to the short stay my issues were not really major factors to spoil my experience. Bottom line is that I would come back, given the opportunity.

This is a very tired hotel, very noisy, poor maintenance and poor cleaning. The paint was chipped off the walls, there was mould in the shower grout, stains on the carpet, the curtains were dirty and all the fittings worn.

Unfortunately lots of construction going on in the area . Noise everyday morning to night. The Skybus no longer stops across the road , therefore had to catch uber from Southern cross station. The receptionist has a strong accent and is not familiar with the area so I found difficulty in making any communication. The confirmation email I received before arriving , the information was incorrect. Love Melbourne hope the construction is finished by next year.

the housekeeper knocked on my door every morning and came in even i had put the 'do not disturb' sign on the door

Accomodation was good just room was a bit on the small sude

This hotel is a basic bed and breakfast facility. Entrance is very nondescript. I stayed there due to its proximity to the Brain center for the first time. Breakfast was almost same each day with no option for those who dont eat pork/beef sausage. Live station is not included in the buffet breakfast and is charged extra unlike other hotels which charge the same. There is no gym. Restaurant is used only for breakfast and rest of the time only room service is available. TV had only freeview! It was below the average level of an Accor property. I guess I will stick to my regular hotel for my Melbourne visits.

Very good at reception, quick check in and always helpful with questions disappointed that couldn't take breakfast to the room

Our apartment was fine except the last night when it sounded like the room blowing off The hotel entrance let the hole place down The mecure sign had something all over it A few thousand dollars here would make such a difference People lovely

Very clean and chill. The breakfast was also really good and the reception staff were all very lovely. However, the walls are thin i can hear the people above me walking around and the custodians cleaning loud and clearly, you can also hear the people in the hall. Besides that everything was perfect the room, the location, and the price .

Two segments: 1. Hospitality (Resturant, Reception) - warm and friendly staff 2. Room (soft mattresses, lacking sound proof, no city view from room) - not desirable