Customer review rating (ALL Rating) 4.1/5 3,091 reviews
ALLSAFE approved hotel
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The hotel offers 79 refurbished studio rooms with fully equipped kitchenettes that includes 2 hotplate stoves, microwave, fridge, crockery, cutlery, working desk, en-suite bathrooms and complimentary WiFi . Perfect for business and leisure travellers.
Number of meeting rooms: 1
Maximum size: 25 m²
Maximum capacity: 35 people
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Convenient and Budget Friendly
jsdiaresco 24/11/2021 TripAdvisor review
Mercure at Therry is quite convenient as it is quite close to the QV market and a tram stop is within a few metres. Budget friendly and amenities are enough for quick trips. The staff were able to accommodate my early check in and late checkout, they are really helpful.
Review of Safety Instructions and Guidlines
sarahoJ6820DJ 20/04/2021 TripAdvisor review
The position of the hotel is fabulous. Poor safety and cleanliness are probably the two callouts. Room wasn't made up and the entrance and lifts could do with a clean. I couldn't see the fire safety plan. Unable to walk down the stairwell and forced down the lift in a fire evacuation.
640accounts 20/04/2021 TripAdvisor review
Hard parking. Fire alarm at 4.30am. Room was dirty. No reception after 4.30pm. Wanted to watch the footy but the television did not have reception for channel 9. Initially the TV would not turn on. Never again!
pameladeza Business - 20/04/2021 TripAdvisor review
I couldnt believe I stayed at a Mercure branded hotel as it did not live up to its Mercure's standard. I stayed in room 914, and I thought I booked a very budget hotel as room had not toiletry, toilet's door broken and it didn't close properly, carpet had stains, the sofa was dirty and had stains, room had a terrible smell like someone had been smoking. I did request to change rooms however nothing was done about it. Got woken up at 4am with the fire alarm going off and we had to evacuate, next day didnt get any apologies, or any information on what had happened, nothing. Very poor poor service
Comfortable room in good location
Scott R 09/03/2021 TripAdvisor review
This is a strange hotel with reception on the ground floor, car park in another street, rooms starting from the 9th floor with a long gloomy corridor to get to some rooms. Room was fine, standard hotel room with comfy bed. Reception was only open from 9am to 5pm which is very strange for a Mercure, even in the COVID world we are living in. Not sure what to do when checking out at 8am. Overall comfortable hotel, well priced for a city hotel, albeit a little strange.
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