Mercure Melbourne Therry Street 4 stars

TripAdvisor rating 3.5/5 592 reviews

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Our accommodation(s)

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Hotel location

Mercure Melbourne Therry Street

43 Therry Street, Victoria

GPS:-37.807001, 144.960461

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Meetings & Events

Number of Meeting Room
Surface of the largest room
25  /  269.098 sq ft
Maximum seats capacity
Maximum capacity for banquets
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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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TripAdvisor Rating  3.5/5  592 reviews

Good location but getting dated

TripAdvisor rating 3.0/5

Morroyce Families - TripAdvisor review

This is the second time we have stayed here, however this time we had a child and I think this will be the last time we stay here. The room is dating, for a Mercure the TV was tiny and didn't receive all free to air channels. The air con was old and struggled in the summer heat, even when it dropped to 23c outside the aircon still has to be on 19c or lower to keep the room at an ok temperature. Shower is dark but water pressure was nice. Room was clean. But I didn't feel as safe in the room as other hotels I've stayed in. No opportunity to lock our door from the inside and no peep hole made me feel a bit uneasy. Great location, and was great when we were traveling only as a couple. But I think next time we will look for something better.

Sorry, but I can't recommend somewhere I don't wait to stay again myself...

TripAdvisor rating 3.0/5

DSP4343 Solo travel - TripAdvisor review

Not the best of hotels I've ever stayed in. The room had patches of paint work in a different colour that it should have, the tv didn't really work properly and the last night it wouldn't turn on, the cleanliness of the room was really good - hats off to your Housekeeping Dept, you also need reception staff that can speak english properly as when I arrived on the Thursday I had to kept asking the guy to repeat himself. Overall, I would never be able to rate it higher than a 5 out 10.

Very disappointing

TripAdvisor rating 2.0/5

beccaf973 TripAdvisor review

This property is not up to the usual standards of Mercure or Accor. We chose it for its close proximity to Royal Melbourne and supposed cooking facilities. The room had a lot of wear and tear with scuffed and chipped walls. The kitchen facilities were terrible. The hob took forever to heat, the crockery and utensils were very limited and there was only 1 plate in a room for 2. The fridge was faulty and ruined all the food we bought. Everything was frozen solid. We turned it down to the lowest setting and new items still froze. The rooms are not sealed properly, the stench of burnt garlic from another room nearly knocked us out. There’s no onsite facilities. Their restaurant has closed down (no mention of that when we booked). The bed was rock hard. Will never stay here again.

Don't Get Fooled by the Mercure Name!

TripAdvisor rating 3.0/5

FelipeBoulton TripAdvisor review

This hotel was well priced for our stay, (compared to other Melbourne downtown options). However, the hotel has a number of issues, which travellers should be aware of. Firstly, it is some distance (about 2 kms) from Southern Cross Station, - the departure point for the Skybus to the airport and local trains services. The downtown tram network is not really convenient for this hotel. Secondly, the reception area looks like a backpacker inn, with very limited hours and locked up (grill down) for most of the night. Certainly not what you would expect from a Mercure hotel. Thirdly, the hotel demands a significant security deposit, (even for prepaid guests) when really there is nothing in the room other than forks and a plate, that could be stolen. Disappointing. Fourthly, it was quiet cold night during my visit in late July 2023. Unfortunately, the reverse cycle air-conditioning (heating) did not work. Someone came from the reception to fix it - no luck!. They did give a portable mini heater, which was OK, but not adequate for the room. The wifi network was not reliable, so using the bluetooth function on your phone was necessary. Again this hotel is relatively inexpensive, and therefore you must have low expectations. Don't get fooled by the Mercure Name!

Great spot

TripAdvisor rating 3.0/5

Donna D TripAdvisor review

Tiny little entry and not a pleasant one at that. Very dirty, dark and dingy. The room however was clean and was enough for our three day stay. We didn’t cook but there was a nice little kitchenette there with things for basic cooking. Kmart appliances which worked fine. The bed was comfortable and clean with daily service to the apartment. My only gripe was no where to hang things in the bathroom. I had to hang the hand towel on the top of the mirror. A little hook or knob on the side of the vanity would have been great. A bit noisy with ambulances and police during the night which we could hear from the 11th floor. Great spot to access the free tram and the markets which we loved. The only other thing I’d recommend to management is for the price we paid, a few bottles of water in the fridge would have been very welcomed. Most hotels have this now.

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Other web-users rate our hotel

  • 213 reviews 9.5/10 Location
  • 239 reviews 5.8/10 Room
  • 153 reviews 7.3/10 Service
  • 9 reviews 0/10 WiFi
  • 115 reviews 5.7/10 Cleanliness
  • 101 reviews 4.3/10 Comfort
  • 77 reviews 2.3/10 Amenities
  • 53 reviews 4/10 Vibe

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