Mercure Melbourne Therry Street 4 stars

I should have realised what the Hotel was like when I arrived at the front door. The footpath outside the hotel was dirty and I would say it has NEVER been swept with a broom or hosed down with a hose. The glass door and window were dirty with finger prints and dust. The same could be said for the tiny reception area, and especially the lift. Only 1 lift was working and that had a worn, tattered, scuffed and dirty floor. It all made me think ... oh boy where am I ... it all gave me the impression of entering a building of a slum. I dont mind the size or age of something, but they should be clean. I would say that maybe the floor was cleaned daily, but it all left the floors looking dirty after such a clean ... a good bit of elbow grease or steam clean would assist in cleaning

Needed to have a quiet place to recover after surgery It fitted the bill perfectly Close to transportation and food Staff went out of their way to assist

Fantastic!!! I like it very much. The location is perfect and I can go anywhere easily by train and bus. The room is small but very clean and cozy. I would like to stay here again next time and I recommend to everyone choose Mercure.

3 night stay for medical treatment, perfect location easy walking to the hospital. Easy access to nearby food outlets.

Hello, this hotel is in a wonderful location, particularly after the closure of the Mercure Treasury Gardens. Our room was of a good size with very comfortable bedding, carpets tired as is paintwork. All public areas of the hotel are very below standard for Accor, let alone the Mercure brand - dirty and tired. The young lady at reception was extremely pleasant and helpful at all times. The man (staff?) that came into our room without knocking was not so welcome, nor the presentation of the man that brought milk (none in fridge) when we requested it. Please make some commitment to this hotel and we will gladly support it in the future.

Friendly polite staff. Room was clean. Second time staying here and will be back again next year

It was a great stay at your place. Very friendly and cooperative staff experience we have got from there. Would like to visit that place again. Just the laundry option needs to be more flexible.

Good location. The bed and linen were clean and comfortable. The shower tiles were mouldy and could do with a good clean. One day there was a very strong cooking smell which was overwhelming and apparently coming from one of the other apartments. Overall the stay was good, the staff were helpful when we needed to ask for an extra towel (they only left 1 towel one day after cleaning) etc.

I stayed for 1 night and extended 4 more nights. Good handling at the reception desk. There is small kitchen in the room.

We were a late arrival and the staff greeted us in a friendly manner. The room was well appointed and maintained on a daily basis. Only one criticism was the sink plug was faulty and water ran out as quickly as in ran in, resulting the detergent going within seconds with it. a simple maintenance thing replacing the rubber seal on the plug or replacing it.

Very pleasant. Staff very friendly. Great location. The food in the bistro let down the overall stay but not terrible though.

It is our home away from home, which is why we did pay the extraordinary rates on the weekend because Of the Grand Prix, do believe we should be compensated as there was no Grand or Robbie Williams concert, particularly as we paid way more for a single night than we did for 2 nights last month. Look forward to hearing back on this.

Staff were lovely to deal with. Located nice and close to the Vic Markets. Parking was e Really reasonably priced. Walls were very marked tho in need of a touch up and lots of street noise and building vibration (rattled the crockery )

As Nice. As expected from a Mercure

Enjoyed the experience, however, as I am a late sleeper I would have preferred more descrete housekeeping interaction..