Mercure Melbourne Therry Street 4 stars

TripAdvisor rating 3.5/5 559 reviews
Mercure Melbourne Therry Street
See on a map
+ 13 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

Please note that construction in Melbourne is at an all-time high and there is work in our area. All our rooms are double-glazed which ensures the disruption to our guests stay is kept to a minimum.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Melbourne Therry Street

43 Therry Street
Victoria
3000
melbourne
australia

Tel: +61396376666

Fax: (+61)3/96376677

Contact email

Check-in from 14h00

Check out up to 11h00

  • Free Tram Zone :   19, 57, 59 Queen Victoria Markets

  • By plane

    AVALON AIRPORT At 56km / 34.8 miles

  • By plane

    MELBOURNE TULLAMARINE At 22km / 13.67 miles

  • By plane

    TULLAMARINE AIRPORT At 21km / 13.05 miles

  • By train

    FLINDERS STREET At 2km / 1.24 miles

  • By train

    MELBOURNE CENTRAL At 0.5km / 0.31 miles

  • By train

    SOUTHERN CROSS At 2.2km / 1.37 miles

GPS :-37.807001, 144.960461

Our accommodations

The hotel offers 79 refurbished studio rooms with fully equipped kitchenettes that includes 2 hotplate stoves, microwave, fridge, crockery, cutlery, working desk, en-suite bathrooms and complimentary WiFi . Perfect for business and leisure travellers.

Studio 1 Queen Bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Twin Studio 2 Single Beds

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products

Privilege Studio 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Bathrobe

Our restaurants and bars

RESTAURANT ON LEVEL NINE

Type of cuisine: Cafe

The restaurant is open from 6:30am to 10:30am weekdays and 7:00am to 10:30am weekends with Room Service served 5:00pm to 10:30pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 25

  • Maximum capacity: 35 people

Find out more

Our guest reviews for
Mercure Melbourne Therry Street

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,016 reviews

tripadvisor

TripAdvisor Rating 3.5/5

559 reviews

Great service and location

Customer review rating 4.1/5

Lisa Couples - 23/01/2020 Confirmed reviews ALL

Attended to promptly, very clean. Bed a bit hard, but personal preference. Buffet breakfast was fantastic. Late checkout was a bonus

Well located, friendly, helpful staff.

Customer review rating 4.1/5

Bridgette Solo - 21/01/2020 Confirmed reviews ALL

I really enjoyed my stay here. Just loved the backdrop to the bed.... bought a piece of Melbourne inside and added such character. Really nice staff as well and super clean. Will most certainly visit again.

Hi Bridgette, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

good stay

Customer review rating 4.1/5

Geoffrey Couples - 21/01/2020 Confirmed reviews ALL

friendly reception/ clean room / friendly restaurant staff

Hi Geoffrey, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

Great stay, nice hotel and the staff were awesome!

Customer review rating 4.1/5

Kellie P. Couples - 20/01/2020 Confirmed reviews ALL

We had a great experience staying here, from checkin, to comfy beds, all the amenities we needed for a one night stay, great location, great staff and a great cooked breaky.

Hi Kellie, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

Well located

Customer review rating 4.1/5

Michael Families - 20/01/2020 Confirmed reviews ALL

Nice hotel, close to public transport

Hi Michael, Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We look forward to welcoming you back again soon. Kind regards, Front Office

Handy location.

Customer review rating 4.1/5

Sarah Solo - 18/01/2020 Confirmed reviews ALL

Clean, good sized room. Having a kitchenette was handy (although weirdly there were no spoons until I asked). Some pepper and salt and a variety of teas would have helped improve kitchen set up but overall I was very happy. Good locatiin near tram stop and markets.

Hi Sarah, Thank you for staying with us and sharing your feedback. We are so happy to know you enjoyed your stay and will share your thoughts with our team! We are very lucky to have the location that we do. Kind regards, Front Office

Ok

Customer review rating 4.1/5

Anonymous Business - 18/01/2020 Confirmed reviews ALL

It was ok. The room was fine however management of disruptive guests was ill and walls felt thin due to the amount of noise I experienced from outside my room. I struggled to sleep until around 11 both nights because of this.

Dear India, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am sorry to read that it was only an average stay, and your rest was disturbed by the noise from nearby rooms. Please accept our apologies. I have also shared your comments with regards to how a disruptive guest was treated to the team in person and urged them to seek improvement to prevent future recurrence. Please rest assured that this is not the common practice of the hotel. At Mercure, guests are the heart of everything we do. Therefore, your feedback is very important to us and we apologise again for not being able to deliver a satisfactory stay. Sincerely, Samuel Sun General Manager

Satisfying

Customer review rating 4.1/5

Denise Couples - 18/01/2020 Confirmed reviews ALL

It was a great room but the toilet had a really bad smell.

Hi Denise, Thank you for staying with us and sharing your feedback. We are glad to know you enjoyed your stay and hope we can welcome you back again soon! Kind regards, Front Office

Efficient and friendly staff and clean and comfortable room.

Customer review rating 4.1/5

Mark B. Couples - 17/01/2020 Confirmed reviews ALL

A friendly and well explained booking. Staff at the front desk welcoming, understanding and helpful. Really happy with the room. Cleaning staff and staff at the buffet breakfast all great. The discount at the car park greatly appreciated. A lovely short stay in Melbourne.

Hi Mark, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon! Kind regards, Front Office

A convenient and friendly stay!

Customer review rating 4.1/5

Christian B. Couples - 16/01/2020 Confirmed reviews ALL

Lovely welcoming and friendly staff. The location was very accessible, close to the free tram stop. Decent buffet breakfast. Rooms are small, however; they are comfortable and cleaned daily. Would DEFINITELY stay here again.

Hi Christian, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

Nice, clean rooms

Customer review rating 4.1/5

Nicole D. Couples - 16/01/2020 Confirmed reviews ALL

Our stay at Mercure on Therry was for one night only. It was a nice clean room, a little on the small side. The TV was too small also. Breakfast was included (buffet), whilst it was tasty there wasn't a lot of choices. The staff were very helpful overall. The hotel lacks street appeal overall.

Hi Nicole, Thank you for staying with us and sharing your feedback. We are so happy to know you enjoyed your stay and will share your thoughts with our team! Kind regards, Front Office

Ok/Good experience

Customer review rating 4.1/5

Brooke Couples - 16/01/2020 Confirmed reviews ALL

Mostly good however a little dirty. Upon entry to our room I found textures stains on my pillow and sheets like someone had previously dropped sauce on them and they had not been cleaned. Overall it was an ok experience. Would also like to see more sustainable products as I noticed you source your products from China meaning they are tested on animals, was disappointed to see Mercure would allow this.

Hi Brooke, Thank you for staying with us and sharing your feedback! We are sorry to hear that your room was not up to our usual standards and will pass this onto management along with your other feedback. We hope to welcome you back again! Kind regards, Front Office

Happy

Customer review rating 4.1/5

Rebecca Solo - 15/01/2020 Confirmed reviews ALL

Great service, lovely room, car park was very narrow for a large car like mine

Hi Rebecca, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

Pleasantly surprised!!

Customer review rating 4.1/5

Debbie Couples - 15/01/2020 Confirmed reviews ALL

All staff were friendly. Room was exceptionally well equipped. Loved the big shower!!

Hi Debbie, Thank you for staying with us and sharing your feedback. We are so pleased to know you enjoyed your stay and will pass your kind words onto our team! We hope to welcome you back again soon. Kind regards, Front Office

DISAPPOINTED

Customer review rating 4.1/5

Maria B. Friends - 15/01/2020 Confirmed reviews ALL

This is the first time I have been so disappointed with one of the Accor hotels. It is definitely not like displayed on line. The reception area was very disappointing especial for a mecure I have been to many mecure hotels this is definitely the worst. No restaurant or bar which added to the disappoint. If i had seen the ibis next door I would have booked that one. My guests from the UK were also extremely disappointed as I had taken them to the Ibis Styles in Brisbane and it was wonderful.

Dear Maria, Thank you for taking the time to tell us about your experience at Mercure Melbourne Therry Street. I am truly sorry to read that your experience did not meet your expectations which leads to a disappointed stay. At the Mercure, guests are the heart of everything we do. I have shared your feedback to our owners who are now fully aware and going to look for possible solutions to improve hotel facilitates by the end of 2020. Once again, we thank you for your feedback, and apologise for not being able to deliver a satisfactory stay to you. Sincerely, Samuel Sun General Manager

Clean and quiet

Customer review rating 4.1/5

Susan M. Couples - 15/01/2020 Confirmed reviews ALL

Room was well appointed and very clean staff were pleasant and helpful only down side was view from window was obscured by shaft of some kind so could see nothing but a building wall and this shaft

Hi Susan, Thank you for staying with us and sharing your feedback. We will pass your kind words onto the team! Sorry to hear your stay was inconvenienced by the construction near the hotel. We hope to welcome you back soon! Kind regards, Front Office
Customer review rating 4.1/5

Laureen Families - 13/01/2020 Confirmed reviews ALL

Its OK

Hi Laureen, Thank you for staying with us and sharing your feedback. We are happy to know you enjoyed your stay and hope we can welcome you back again soon! Kind regards, Front Office

Clean, quiet, spacious, great location

Customer review rating 4.1/5

Sonia Business - 13/01/2020 Confirmed reviews ALL

This has been the best hotel so far in Melbourne CBD. Clean, quiet, spacious and close to the shops. I'd give it a perfect score if there was free parking. The one thing I didn't like is that they take a photocopy of your driver's licence.

Hi Sonia, Thank you for staying with us and sharing your feedback. We are glad to know you enjoyed your stay and will pass your feedback to management. Hope we can welcome you back again soon! Kind regards, Front Office

Quite good

Customer review rating 4.1/5

Myn Couples - 12/01/2020 Confirmed reviews ALL

The room is quite good, the service is satisfying especially the breakfast buffet. We appreciate that the menu for everyday breakfast changes. The only problem for overall is the parking. It was quite hard for us and expensive as well. Even though it offers 30% discount, it was still quite expensive especially if the car was left overnight. Plus the disappointing part is that we cannot have multiple entry in one card which means we needed to pay every time we come in. I think this is the part the hotel needs to improve on a lot as you will lose quite a number of clients because of this as normally travellers will have a car. You could actually maybe have an agreement with the parking like other hotels to have at least multiple entry for one day.

Thank you for staying with us and sharing your feedback. Unfortunately we don't have our own carpark (as stated on the hotel website) but are lucky enough to have one within the same building and are able to offer guests discount rates there. We have passed your comments onto management and the car park company. We hope we can welcome you back again soon. Kind regards, Front Office

A great Melbourne stay

Customer review rating 4.1/5

Gail Friends - 12/01/2020 Confirmed reviews ALL

We were very happy with our room, plenty of space. The breakfast was lovely and the staff are very accommodating. Very close to the free city trams, so convenient to get around. The markets are just up the street with beautiful fresh fruit and fabulous deli selections.

Hi Gail, Thank you for staying with us and sharing your feedback. We are so glad to know you enjoyed your stay and made the most of our amazing location! We look forward to welcoming you back again soon. Kind regards, Front Office
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in melbourne