The Larwill Studio Melbourne - Art Series 4 stars

Customer review rating (ALL Rating) 4.6/5 1,550 reviews

The Larwill Studio Melbourne - Art Series - Image 1
The Larwill Studio Melbourne - Art Series - Image 2
The Larwill Studio Melbourne - Art Series - Image 3
The Larwill Studio Melbourne - Art Series - Image 4
48 Flemington Road, 3052 PARKVILLE, Australia

Description

Hotel extras

  • The Farmacy welcomes everyone with its honest-to-goodness fare and friendly atmosphere

  • With Melbourne Zoo one way, & The Queen Victoria markets another, you are perfectly positioned

  • Immerse yourself in David Larwill's Australian artwork.

  • The Larwill Studio's location is perfect for discovering the north of Melbourne and the CBD.

  • Enjoy views of Royal Park

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Larwill Twin

Photo out of - Larwill Twin

Share the Larwill Studio love with a friend or family member in a Larwill Twin. Get lost in North Melbourne's art and culture and then retire in your room full of Art Series signature comforts and 2 fluffy beds.

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 4 pers. max
  • 29 m² / 312 sq ft
  • Bedding 2 x Double bed(s)
See availabilities

Stay Inspired in our Larwill Parkview King, combining Art Series signature comforts with Larwill's Studio quirks. Rest up in your comfy bed, get creative at the work desk or grab a coffee and take in the incredible parkland views.

  • Views:

    Park view

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Share the Larwill Studio love with a friend or family member in a Larwill Twin. Get lost in North Melbourne's art and culture and then retire in your room full of Art Series signature comforts and 2 fluffy beds.

  • Views:

    Park view

Max. number of persons
4
Area
From 29 m² / 312 sq ft

Bedding

Double bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

With floor to ceiling views of the parklands and twinkly lights of the CBD, these Larwill Parkview Corner Kings are in a class of their own. Combined with Art Series signature comforts and Larwill artworks, you will be chuffed you stayed.

  • Views:

    City View or Park view

Max. number of persons
3
Area
From 29 m² / 312 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee maker
  • Coffee/tea making facilities
  • Kettle
  • Microwave
  • Mini-refrigerator
  • Nespresso machine
  • Crockery and cooking utensils
  • Complementary in room coffee or tea
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • Wireless internet in your room

Phone Facilities

  • Direct dial telephoneAdditional charge

Tv Facilities

  • Children's TV Channels
  • Music TV channels
  • 48'/122 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Message alert
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Alarm clock
  • Bedding and towel
  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Slippers
  • Soundproof doors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
See availabilities

Hotel location

The Larwill Studio Melbourne - Art Series

48 Flemington Road
3052 PARKVILLE
Australia

GPS:-37.795059, 144.949801

Telephone
Fax +61 3 9032 9222
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 96 rooms
  • 96 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • French
  • Italian
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Elevator to all floor

Laundry / Valet Services

  • Laundry / Valet Services Additional charge
  • Pressing Additional charge
  • Dry cleaning / Ironing Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

Breakfast

  • Breakfast à la carte Additional charge

Business

3 Meeting rooms

Family

Services for children

  • Outdoor playground for children
  • Play area
  • Green area
  • Children''s TV Channels

Sports and leisure

Bike rack facilities

  • On site
  • On site
  • Indoor parking
  • Private
  • Parking opened 24/7
  • Max Limited Height: 2.1 m / 6.89 ft

  • Parking pricing: 17.41 € 28 AUD Per day

Vehicles

  • Motorcycle places

Security

  • Well-lit parking
  • Parking with security service
  • Extinguisher
  • Sprinkler
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights
  • Patrolled parking
  • Smoke extractors in car park

Accessibility

  • Elevators
  • Accessible parking

THE FARMACY RESTAURANT AND BAR

Photo out of - THE FARMACY RESTAURANT AND BAR

The Farmacy opens its doors to guests to enjoy a modern menu, or a drink at the bar. Serving up goodness and wholesome meals, you are sure to find a great bite to eat or The Farmacy located onsite.

Cooking style
Cafe
Capacity
100
Accessibility
Accessible service
48 Flemington Road, 3052 Parkville, Australia
Telephone +61 3 9032 9111
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Takeaway Meals
  • Musical Atmosphère

Payment

  • Cash
  • Credit card
  • Apple Pay

Credit cards

  • Accor Business Account
  • American Express
  • Mastercard
  • China UnionPay
  • Diners Club
  • JCB
  • Maestro
  • Visa

Wine and other drinks information

  • Apéritif
  • Cocktail
  • Wine by the glass available
  • Soft drinks
  • Digestifs

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Salt-free menu
  • Vegetarian menu

The Farmacy opens its doors to guests to enjoy a modern menu, or a drink at the bar. Serving up goodness and wholesome meals, you are sure to find a great bite to eat or The Farmacy located onsite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,550 reviews

Customer review rating 3.0/5

Michelle C. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. I’m glad I had the pleasure of checking you in and that I was able to assist with getting the room cleaned up for you. I would also like to sincerely apologise for the condition of the room and the maintenance issues you encountered. This is certainly not the standard we aim to provide, and I understand how disappointing it must have been, particularly when you have stayed with us before and noticed a decline. I appreciate you bringing these concerns to our attention at check-out, and I will ensure your feedback regarding the maintenance issues, cleanliness and missing amenities is passed on to the relevant teams for follow-up. Thank you again for your kind words about the team and the booking process, despite the disappointing room experience. We hope to have the opportunity to provide you with a much better stay in the future. Kind regards, Caitlin

Customer review rating 4.5/5

Mark G. Couples - Confirmed reviews ALL

Dear Guest, Thank you for your lovely feedback and for continuing to appreciate the unique artwork throughout The Larwill Studio. We’re delighted you enjoyed the comfortable beds, friendly service and the opportunity to unwind near Royal Park. We’re sorry our restaurant and bar facilities weren’t available on Saturday evening, and understand this was disappointing. We also appreciate your kind comments about our Appelles amenities and sustainability initiatives. We look forward to welcoming you back for another colourful and comfortable stay soon! Kind regards, Caitlin

Customer review rating 3.5/5

Tracey M. Solo - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback and for recommending us. We appreciate your suggestions regarding the bathroom amenities and lighting, and we will take these into consideration as we continue to enhance our facilities. Your comments are valuable to us, and we hope to have the pleasure of welcoming you again for an even more enjoyable visit. With kind regards, Marge The Larwill Studio

Customer review rating 4.0/5

Nathan B. Families - Confirmed reviews ALL

Dear guest, Thank you for sharing your feedback. We understand how important practical amenities can be during your stay. For safety reasons, toasters are not provided in our rooms, and we appreciate your understanding. We hope your child is doing well and wish your family all the best. With kind regards, Marge The Larwill Studio

Customer review rating 5.0/5

Marie W. Families - Confirmed reviews ALL

Dear guest, Thank you for your kind feedback. We hope your family is doing well and wish your son a speedy recovery. It was our pleasure to assist you during this challenging time, and we hope to welcome you back in the future. With kind regards, Marge The Larwill Studio

Dear Guest, Thank you for taking the time to share your feedback. I’m glad I had the pleasure of checking you in and that I was able to assist with getting the room cleaned up for you. I would also like to sincerely apologise for the condition of the room and the maintenance issues you encountered. This is certainly not the standard we aim to provide, and I understand how disappointing it must have been, particularly when you have stayed with us before and noticed a decline. I appreciate you bringing these concerns to our attention at check-out, and I will ensure your feedback regarding the maintenance issues, cleanliness and missing amenities is passed on to the relevant teams for follow-up. Thank you again for your kind words about the team and the booking process, despite the disappointing room experience. We hope to have the opportunity to provide you with a much better stay in the future. Kind regards, Caitlin

Customer review rating 4.5/5

Mark G. Couples - Confirmed reviews ALL

This hotel is always a fun stay with the focus on David Larwill's colourful and creative art. Staff are great, beds are comfortable and Royal Park offers a chance to relax in a bit of nature. The only disappointment was that there was no bar or restaurant facilities open on a Saturday night.

Dear Guest, Thank you for your lovely feedback and for continuing to appreciate the unique artwork throughout The Larwill Studio. We’re delighted you enjoyed the comfortable beds, friendly service and the opportunity to unwind near Royal Park. We’re sorry our restaurant and bar facilities weren’t available on Saturday evening, and understand this was disappointing. We also appreciate your kind comments about our Appelles amenities and sustainability initiatives. We look forward to welcoming you back for another colourful and comfortable stay soon! Kind regards, Caitlin

Customer review rating 3.5/5

Tracey M. Solo - Confirmed reviews ALL

Great location. Good price. I don't like the liquid soap rather than bars. Too many LED lights at night but no different to other hotels.

Dear guest, Thank you for sharing your feedback and for recommending us. We appreciate your suggestions regarding the bathroom amenities and lighting, and we will take these into consideration as we continue to enhance our facilities. Your comments are valuable to us, and we hope to have the pleasure of welcoming you again for an even more enjoyable visit. With kind regards, Marge The Larwill Studio

Customer review rating 4.0/5

Nathan B. Families - Confirmed reviews ALL

It was convenient and comfortable enough only downfall was there was no toaster in our room

Dear guest, Thank you for sharing your feedback. We understand how important practical amenities can be during your stay. For safety reasons, toasters are not provided in our rooms, and we appreciate your understanding. We hope your child is doing well and wish your family all the best. With kind regards, Marge The Larwill Studio

Customer review rating 5.0/5

Marie W. Families - Confirmed reviews ALL

Very much appreciated the flexibly of the cancellation policy with my son in hospital.

Dear guest, Thank you for your kind feedback. We hope your family is doing well and wish your son a speedy recovery. It was our pleasure to assist you during this challenging time, and we hope to welcome you back in the future. With kind regards, Marge The Larwill Studio

Customer review rating 5.0/5

Nigel K. Solo - Confirmed reviews ALL

The rooms are clean and well set out. The staff are absolutely phenomenal even when I had to extend my stay it wasn’t an issue. They were incredibly helpful.

Dear guest, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you found your room clean and that our team made you feel welcome throughout your stay. It is wonderful to know that our reception and housekeeping staff provided such helpful and friendly service, particularly when assisting with your extended stay. Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. We look forward to welcoming you back in the future. With kind regards, Marge The Larwill Studio Management Team

Customer review rating 5.0/5

Lanie L. Solo - Confirmed reviews ALL

Got early check in as per request and also staff very friendly especially in the F & B

Dear Guest, Thank you for your wonderful feedback and recommendation! We’re delighted to hear you enjoyed your stay, from the early check-in and room upgrade to the friendly service from our team, especially The Farmacy restaurant staff. We’re glad our convenient location was helpful for visiting the nearby hospitals, and it’s lovely to know we made your stay extra special! We truly appreciate your kind words and look forward to welcoming you back to The Larwill Studio again soon! Kind regards, Caitlin

Customer review rating 2.0/5

Ana P. Families - Confirmed reviews ALL

Bathroom had hair in the bathroom in the corners of room, we had two twin rooms and both were like this

Customer review rating 5.0/5

Gregory S. Families - Confirmed reviews ALL

Staff always friendly

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear you found your stay clean and comfortable and that our team were always friendly and welcoming. We hope to have the pleasure of welcoming you back to The Larwill Studio again soon! Kind regards, Caitlin

Customer review rating 5.0/5

Taylor K. Families - Confirmed reviews ALL

I travelled from Tasmania to Melbourne's children's Hospital and stayed here the staff were amazing even let us stay a hour and a half after check out to my daughter felt better to leave they were friendly and kind fantastic experience. ⭐⭐⭐⭐⭐

Dear guest, Thank you for your kind words and for taking the time to share your experience. We’re so pleased our team could make your stay a little easier during what we understand may have been a challenging time for you and your daughter. We’re glad we could offer some flexibility with your checkout and provide a comfortable, welcoming environment when you needed it most. Your lovely feedback will be shared with our team, who will be delighted to know they made a positive difference. We wish you and your daughter all the very best and hope to welcome you back again in the future. With kind regards, Marge The Larwill Studio

Customer review rating 5.0/5

Tamika H. Families - Confirmed reviews ALL

Room was service daily

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear you had a good experience and appreciated the daily room servicing. It’s wonderful to know our entire team made a positive impression. We’ll be sure to share your kind words with everyone. We hope to welcome you back to The Larwill Studio again soon! Kind regards, Caitlin

Customer review rating 5.0/5

Natalie B. Families - Confirmed reviews ALL

Each time we stay at the Larwill, we see improvements. More powerpoints, extra blankets, and things that you realise come from management that has listened to feedback and actioned it. This stay was no exception. Much like every other visit, the room is immaculately clean, the bedding is soft, the linen is soft, there are excellent coffee and tea options, and the staff are kind and professional. We did appreciate the extra powerpoints on this visit and the good fridge room.

Dear Guest, Thank you for your wonderful feedback and for continuing to stay with us. It’s so lovely to hear you’ve noticed the improvements made over your visits. We really value guest feedback and are always looking for ways to make each stay more comfortable. We’re delighted you enjoyed the extra PowerPoints, fridge space, coffee and tea options, and found everything immaculately clean. Your kind words about our team mean a lot to us as well. It’s always a pleasure having you stay at The Larwill Studio, and we look forward to welcoming you back again soon! Kind regards, Caitlin

Customer review rating 5.0/5

Adrian R. Couples - Confirmed reviews ALL

Last min booking. Greeted by friendly staff. Nice room and view.

Dear Guest, Thank you for your lovely feedback and for continuing to choose The Larwill Studio for your stays. It’s always a pleasure having you with us, and we’re delighted you continue to enjoy our friendly team, clean rooms, views and convenient location. We look forward to welcoming you back again soon! Kind regards, Caitlin

Customer review rating 4.5/5

Maria K. Solo - Confirmed reviews ALL

Well located. Friendly staff.

Dear guest, Thank you for your kind feedback! It was a pleasure to have finally meet you and we’re delighted to know you have enjoyed your stay. We look forward to welcoming you back soon. With kind regards, Marge The Larwill Studio

Customer review rating 5.0/5

Matthew T. Couples - Confirmed reviews ALL

Really great place to stay. Highly recommend

Dear guest, Thank you for your kind review! We’re delighted to hear that you enjoyed your stay. Your feedback means a great deal to our team, and we truly appreciate you taking the time to share your experience. We hope to have the pleasure of welcoming you back again soon! With kind regards, Marge The Larwill Studio

Customer review rating 4.5/5

Ana M. F. Business - Confirmed reviews ALL

Its was relaxing calming

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear you had a comfortable, relaxing and calming stay with us. We hope to have the pleasure of welcoming you back to The Larwill Studio again soon! Kind regards, Caitlin

Customer review rating 5.0/5

Jenny W. Families - Confirmed reviews ALL

Staff friendly and helpful. Quickly fixed the problem with booking.com double booking our room

Dear Guest, Thank you for your lovely feedback. We’re pleased to hear our team were friendly and helpful and were able to quickly resolve the double booking issue with Booking.com. We hope to have the pleasure of welcoming you back to The Larwill Studio again soon! Kind regards, Caitlin

Customer review rating 4.0/5

Dianne N. Solo - Confirmed reviews ALL

I looked for accomodation close to the royal hospitals that provided 24hour staffed reception. Larwill was this and more. The room was spacious, well appointed with generous touches like the quality Australian toiletries

Dear Guest, Thank you for your detailed feedback. We’re pleased to hear our 24-hour reception and convenient location suited your hospital visits, and that you enjoyed the spacious room and Australian toiletries. We’re sorry the housekeeping service didn’t meet expectations during your longer stay. We’ll share your feedback regarding the vacuuming and bed linen with our housekeeping team, and we appreciate the suggestion of clearer TV instructions. We also understand Melbourne sets a high bar when it comes to food! Thank you for your honest feedback on breakfast, and we hope to have the opportunity to welcome you back again! Kind regards, Caitlin

Customer review rating 4.5/5

Andrea S. Business - Confirmed reviews ALL

Friendly Staff greeting on arrival. Clean room & bathroom. Great ammenities (microwave & crockery/cutlery) Could supply some detergent & tea towel, to wash dishes.

Dear Guest, Thank you for your lovely feedback. We’re delighted to hear you enjoyed the friendly welcome, clean room and bathroom, and the amenities provided. We appreciate your suggestion regarding detergent and a tea towel and will share this with our team. We’re also sorry the phone call was directed to the central Accor contact centre when you were expecting to reach the hotel directly. We hope to welcome you back to The Larwill Studio again soon! Kind regards, Caitlin

Customer review rating 2.0/5

Anton F. Families - Confirmed reviews ALL

Cost for two adults and 2 kids double in a room that had two double beds, no different to what a single occupancy room would be. Room service replaced coffee pods with decaf, that we obviously didn't drink. Reception staff at check in unhelpful, not rude but very unenthusiastic.

Dear guest, Thank you for taking the time to share your feedback. We sincerely apologise that your experience did not meet your expectations. We are sorry for the concerns regarding the room rate, the incorrect replacement of your coffee pods with decaf, and the lack of warmth and assistance you received from our reception team at check-in. We understand how disappointing this would have been, particularly when travelling with your family. Your comments are valuable to us, and we will be addressing these concerns with the relevant teams to ensure we provide a more attentive and consistent experience for our guests. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a much-improved stay in the future. If you would like to discuss the matter further, I encourage and invite you to please call us at 03… press option 1 and please look for Marge. I look forward to hearing from you soon. With kind regards, Marge The Larwill Studio

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