The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.2/5 893 reviews

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The Sebel Melbourne Docklands - Image 1
The Sebel Melbourne Docklands - Image 2
The Sebel Melbourne Docklands - Image 3
The Sebel Melbourne Docklands - Image 4
18 Aquitania Way, 3008 DOCKLANDS, Australia

Description

Hotel extras

  • Offering spectacular waterfront views, this is Melbourne's most elegant, iconic destination.

Our accommodation(s)

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Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

GPS:-37.813809, 144.942245

Telephone
Fax +61 3 9641 7599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Capri @The Quays

Non contractual photo

Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café offers a warm, and inviting environment for everything from a coffee to a full feed breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  893 reviews

TripAdvisor Rating  4.0/5  936 reviews

would stay again.

Customer review rating 3.5/5

Me Business - Confirmed reviews ALL

Room was clean, comfortable and appliances etc worked (except the ironing board which could not stand up). Bed was great and always very well made each day. One receptionist was unfriendly, the other was great! The TV was fairly old, a clunky digital control in the on-screen user interface difficult to use. If there was a water trap below the shower drain, it was not working as the smell of the sewer was coming up from that drain in the shower. But i didn't watch that much TV, didn't really care about the shower smell and had a work-around for the ironing board. So overall i was happy to put up with those things.

Thank you for sharing your feedback. We are pleased you found the room clean and comfortable. We apologize for the issues you encountered with the ironing board, TV, and shower drain, and have noted these for our maintenance department to address .I am also disappointed that you did not receive the expected level of service from our front office team and this has been addressed with our Front Office Manager . We look forward to welcoming you back when next you visit the Docklands. Warm regards Wei Xiong General Manager

Location, room facilities

Customer review rating 4.0/5

Luana Business - Confirmed reviews ALL

Bedside tables in bedrooms and towel racks in bathroom need replacing and upgrading team.

Hello Luana Thank you for your feedback I am pleased that overall you enjoyed your stay and appreciate your comments which have all been noted, in particular your reference to the furnishing and fixtures is timely & valuable as we are currently working on planned room upgrades for 2025. While we understand our in-room menu is limited with service until 9:00 PM, our reception team can assist with Uber Eats delivery for late-night dining, once again thank you for your review and we look forward to welcoming you back soon. Warm regards Wei Xiong General Manager

Customer review rating 5.0/5

Pete Couples - Confirmed reviews ALL

Good location, great staff

Hello Pete Thank you for your feedback, so pleased that you enjoyed our location and the level of service provided by our team. We hope to welcome you back in the future Warm regards Wei Xiong General Manager

Nice hotel

Customer review rating 4.0/5

Ccw Couples - Confirmed reviews ALL

Good location. Nice rooms. Well appointed. On site parking is good. Price was very expensive though. Very slow and antiquated check in procedure. No guides on how to use the entertainment system. Very confusing.

Thank you for your feedback. I am pleased you enjoyed the hotel and the apartment and appreciate your comments regarding check-in and parking . We hope to welcome you back should you visit the Docklands again. Warm regards Wei Xiong General Manager

Pricing. Quoted 439 plus parking same as Booking .com. . Room Charged 526 plus parking

Customer review rating 1.5/5

Kerrin G. Couples - Confirmed reviews ALL

room cleaned each day and staff friendly. Changed pricing on arrival. Was not sent email of confirmation of booking.

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Other web-users rate our hotel

  • 568 reviews 9.2/10 Location
  • 794 reviews 7.2/10 Room
  • 560 reviews 7.3/10 Service
  • 16 reviews 4.5/10 WiFi
  • 294 reviews 6.6/10 Cleanliness
  • 112 reviews 8.3/10 Pool
  • 84 reviews 9.6/10 Wellness Area
  • 42 reviews 5.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.