The Sebel Melbourne Docklands 4.5 stars

Customer review rating 4.3/5 5,979 reviews

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The Sebel Melbourne Docklands
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+ 25 Services

Hotel extras

Offering business and holiday guests the freedom of space in superb fully self-contained apartments, most with private balconies. Seamlessly fusing harbourside ambience with inner-city sophistication and the indulgences of a modern resort.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Tennis
  • Beach and water sportsPaying
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 docklands
australia

Tel: +61396417503

Fax: (+61)3/96417599

Check-in from 14h00

Check out up to 10h00

  • SKY BUS :  Docklands Docklands

  • CENTRAL PIER - STOP D2 :  Tram Numbers 86, CENTRAL PIER - STOP D2

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 21km / 13 miles

  • By boat

    SOUTHBANK TERMINAL At 2.7km / 1.68 miles

  • By helicopter

    MELBOURNE HELIPAD At 0.7km / 0.43 miles

  • By car

    TULLAMARINE FREEWAY At 2km / 1.24 miles

  • By train

    SPENCER ST STATION At 1.8km / 1.12 miles

GPS :-37.813809, 144.942245

Our accommodation(s)

All sophisticated apartments at the hotel come with a spacious lounge, fully equipped kitchen and dining area. They also feature well-appointed bathrooms, air conditioning, laundry, many with private balconies. All roooms are serviced daily.

STUDIO APARTMENT (1 Queen Bed)

  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

1 BEDROOM APARTMENT (1 King or Queen Bed)

  • Max. number of persons: 2
  • Area: From 50 / 538 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

1 BEDROOM APARTMENT - BALCONY & WATER VIEW (1 King Bed)

  • Max. number of persons: 3
  • Area: From 50 / 538 sq ft
  • Views: Harbour view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

2 BEDROOM 1 BATHROOM APARTMENT (1 King Bed + 1 Queen or 2 Queen Split Beds)

  • Max. number of persons: 4
  • Area: From 70 / 753 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

2 BEDROOM 2 BATHROOM APARTMENT - BALCONY & WATER VIEW (2 Kings or 4 King Splits)

  • Max. number of persons: 5
  • Area: From 80 / 861 sq ft
  • Views: Harbour view *
  • Most of the accommodation: Corner Room *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

2 BEDROOM 2 BATHROOM SUITE 2 KING BEDS

  • Max. number of persons: 4
  • Area: From 50 / 538 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)
Apartments

Our restaurants and bars

Capri Café & Lounge

Type of cuisine: Cafe

Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café & Lounge offers a warm, and inviting environment for everything from a coffee to a full feed breakfast and lunch.

Capri Café & Lounge

Non contractual photo

Located conveniently on the ground floor of the Sebel Docklands, this friendly neighbourhood café provides the perfect spot for a morning coffee on the water.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
The Sebel Melbourne Docklands

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,979 reviews

tripadvisor

TripAdvisor Rating 4.0/5

909 reviews

Good location.

Customer review rating 3.5/5

Chris Families - 27/02/2021 Confirmed reviews ALL

Stayed here mainly because you had an indoor pool. But we weren’t allowed to use it which wasn’t stated on the website. Also one of the kitchen cupboard doors was broken. And a light fixture was hanging out of the ceiling.

Bad experience

Customer review rating 1.5/5

Anonymous Business - 27/02/2021 Confirmed reviews ALL

Accused of something I didn't do and when I went to go bak there cancelled my booking

Satisfactory

Customer review rating 3.5/5

Anonymous Business - 25/02/2021 Confirmed reviews ALL

Staff are great but building Manager and his parking requirements and dragging people from rooms to move cars 1 foot is overkill. Other guests were upset too!

Great location and well appointed room. Very comfortable

Customer review rating 4.5/5

Rob O. Families - 23/02/2021 Confirmed reviews ALL

Easy check in. Lovely staff in the front desk. Great room with a great view

Very disappointed with the staff

Customer review rating 1.0/5

Robbie S. Families - 23/02/2021 Confirmed reviews ALL

Very disappointed with the staff, not been able ro use facilities, get told to park in purple bays did and get threatened to have car towed, staff not accomodating, had to park several floors up but no access to elevator to get back to our car, then no access back to our floor after rhe reception cancelled our room card. There was a card with chocolates fir wrong person on table when we arrived and no condiments or adequate milk for an apartment

Well located

Customer review rating 5.0/5

Grace W. Couples - 22/02/2021 Confirmed reviews ALL

We enjoyed the stay , we’re upgraded and we’re able to get anything extra though house keeping. It’s the second stay in two months. Look forward to going back.

Great Location, Very Clean and Comfortable

Customer review rating 5.0/5

Russell Couples - 19/02/2021 Confirmed reviews ALL

Very Good. Clean Modern Room

Disappointed

Customer review rating 2.0/5

Jessica Families - 18/02/2021 Confirmed reviews ALL

Having stayed here before and found the property fantastic, on this occasion the stay was very disappointing, and the attitude of staff from the moment we walked in the lobby was deplorable for a hospitality and tourism business.

Great Stay

Customer review rating 5.0/5

Eddie B. Friends - 18/02/2021 Confirmed reviews ALL

Had a nice stay and loved the upgrade to a two bedroom apartment which was great. Enjoyed the Wine and breakfast was great. Will be back.

Good Vibes

Customer review rating 4.0/5

B Solo - 15/02/2021 Confirmed reviews ALL

The hotel staff were good however behind the tissue box in my room was two strange items almost like the cleaning team were hiding it.

Location is the only positive

Customer review rating 2.0/5

Avneet Business - 15/02/2021 Confirmed reviews ALL

Poor service, room was not cleaned as requested every second day. I was told I can access pool and gym, then I was told I can't. Poor experience overall.

Great location, tidy and clean

Customer review rating 4.5/5

Sharon Business - 11/02/2021 Confirmed reviews ALL

I found the location to be perfect for my needs. The café for breakfast could have opened earlier. friendly staff.

Dear Sharon, We very much appreciate your comments regarding your stay at the The Sebel Melbourne Docklands. Glad to hear that the location suited your needs. I have passed your feedback regarding the breakfast time to our Restaurant Manager for review. Sorry about the Wifi connection as it might not meet your expectation. Thank you again for sharing your experience, and we hope to see you again sometime soon. Sincerely, Aaron Yao Front Office Manager The Sebel Melbourne Docklands

Excellent customer service and beautiful rooms

Customer review rating 5.0/5

Jessica O. Business - 11/02/2021 Confirmed reviews ALL

The service at the sebel docklands is outstanding, I never felt like just a number. The rooms are modern and clean, they have everything you need. The sebel docklands is perfect for those longer stays.

Dear Jessica, Thank you very much for taking the time to provide feedbacks regarding your stay at the The Sebel Melbourne Docklands. It is with absolute pleasure to have you as our guest and thank you so much for your kind words. Thank you again for sharing your experience, and we hope to welcome you back in the near future. Sincerely, Aaron Yao Front Office Manager The Sebel Melbourne Docklands

Great Location and Views

Customer review rating 4.5/5

Rob Business - 11/02/2021 Confirmed reviews ALL

Nice spacious apartment with excellent views. Well located near many restaurants

Dear Rob, We very much appreciate your comments regarding your stay at the The Sebel Melbourne Docklands. Glad to hear that you like the apartment and the views as much as the location. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aaron Yao Front Office Manager The Sebel Melbourne Docklands

excellent location

Customer review rating 4.5/5

Colin Couples - 10/02/2021 Confirmed reviews ALL

Was pleasantly surprised by a box of chocolates and a bottle of wine as I was celebrating my birthday. Room was very good with kitchenette. Staff very helpful.

Dear Colin, We very much appreciate your comments regarding your stay at the The Sebel Melbourne Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again in the near future. Sincerely, Aaron Yao Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 10/02/2021 Confirmed reviews ALL

Online check in. On the day of arrival I checked in luggage early at 1000. I checked in at 1am without hassle. Left at 1000. Smooth process, friendly staff.

Dear Ruelan, Thank you very much for taking the time to provide feedbacks regarding your stay at the The Sebel Melbourne Docklands. Good to hear that you enjoyed your stay and the Check-in Check-out process went smoothly. Thank you again for sharing your experience, and we hope to see you again and maybe this time can be a leisure purpose rather than for work. Sincerely, Aaron Yao Front Office Manager The Sebel Melbourne Docklands

Great room and location

Customer review rating 2.0/5

Vena Business - 10/02/2021 Confirmed reviews ALL

Not a hotel experience. Might be the timing as they were having works done but felt quite neglected as services and amenities were not met to Accor standards

Dear Vena, Thank you for taking the time to tell us about your experience at the The Sebel Melbourne Docklands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately, we had some repairing work in the Atrium during week hence it wasn't the usual presentation of the Hotel. It is also with disappointment reading your comments about your check-in experience, please accept my sincere apologies. We appreciate you sharing your concerns, and if you have any plans returning to the Hotel please contact us directly and I will ensure that you will be well looked after. Sincerely, Aaron Yao Front Office Manager

Nice view

Customer review rating 3.5/5

Philip Couples - 10/02/2021 Confirmed reviews ALL

Nice room and location. Room a bit dated with age. Lot of scratches on doors and walls. Small stains on carpet. Biggest disappointment was we had booked so we could use pool and spa only to be told it was closed due to Covid-19... looked into frosted glass at pool and there were some people swimming in it?? Go figure - don’t like liars just tell the truth.

Dear Philip, Thank you for taking the time to provide feedbacks regarding your stay at the The Sebel Melbourne Docklands. Unfortunately, all hotel facilities are not available to the public/hotel guests due to current COVID situation. This information has been updated on all of our Websites. Apartment owners and Private Residents will still have access to those facilities. Sorry about the issues you had with Wifi. I have passed your concerns regarding the room conditions to our Maintenance team so that they can schedule a time to have the room touched up. Thank you again for sharing your experience, and if you ever considered to return to the hotel please contact us directly so that I can ensure that you will be well looked after. Sincerely, Aaron Yao Front Office Manager The Sebel Melbourne Docklands

Great Weekend Away

Customer review rating 4.0/5

Gail H. Couples - 09/02/2021 Confirmed reviews ALL

Great location and comfortable room. Easy access to many fabulous places to eat.

Dear Gail and Andrew, Thank you very much for taking the time to provide feedbacks regarding your stay at the The Sebel Melbourne Docklands. Glad to hear that you like the room and sounds like the location suited you perfectly. Sorry about the parking issues you had encountered. There is a 2 minutes parking opposite to reception and also some 10 minutes parking on the side street. Our team members might be assisting with guest's request at the time of your check-in and for this I offered sincere apologies. Thank you again for sharing your experience, and we hope to see you again in the near future. Sincerely, Aaron Yao Front Office Manager The Sebel Melbourne Docklands
Customer review rating 4.0/5

Dale C. Friends - 09/02/2021 Confirmed reviews ALL

Very enjoyable . Great location. Disappointed poor and gym were closed.

Dear Dale, We very much appreciate your comments regarding your stay at the The Sebel Melbourne Docklands. Glad to hear that you enjoyed your stay and the location suited your needs. Really sorry that you were unable to use the hotel facilities due to the current COVID situation. This information has been updated on all of our Websites. I have passed your concerns to our Restaurant Manager regarding beverage options. Thank you again for sharing your experience, and hope that our facilities will be reopen on your next visit. Sincerely, Aaron Yao Front Office Manager The Sebel Melbourne Docklands

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