The Sebel Melbourne Docklands 4.5 stars

Customer review rating 4.2/5 6,085 reviews

ALLSAFE approved hotel

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The Sebel Melbourne Docklands
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+ 21 Services

Hotel extras

Offering business and holiday guests the freedom of space in superb fully self-contained apartments, most with private balconies. Seamlessly fusing harbourside ambience with inner-city sophistication and the indulgences of a modern resort.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 1 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 docklands
australia

Tel: +61396417503

Fax: (+61)3/96417599

Check-in from 14h00

Check out up to 10h00

  • SKY BUS :  Docklands Docklands

  • CENTRAL PIER - STOP D2 :  Tram Numbers 86, CENTRAL PIER - STOP D2

  • By plane

    MELBOURNE TULLAMARINE AIRPORT At 21km / 13 miles

  • By boat

    SOUTHBANK TERMINAL At 2.7km / 1.68 miles

  • By helicopter

    MELBOURNE HELIPAD At 0.7km / 0.43 miles

  • By car

    TULLAMARINE FREEWAY At 2km / 1.24 miles

  • By train

    SPENCER ST STATION At 1.8km / 1.12 miles

GPS :-37.813809, 144.942245

Our accommodation(s)

All sophisticated apartments at the hotel come with a spacious lounge, fully equipped kitchen and dining area. They also feature well-appointed bathrooms, air conditioning, laundry, many with private balconies. All roooms are serviced daily.

STUDIO APARTMENT (1 Queen Bed)

  • Max. number of persons: 2
  • Area: From 45 / 484 sq ft
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

1 BEDROOM APARTMENT (1 King or Queen Bed)

  • Max. number of persons: 2
  • Area: From 50 / 538 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Automatic wake up call(...)

1 BEDROOM APARTMENT - BALCONY & WATER VIEW (1 King Bed)

  • Max. number of persons: 3
  • Area: From 50 / 538 sq ft
  • Views: Harbour view *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

2 BEDROOM 1 BATHROOM APARTMENT (1 King Bed + 1 Queen or 2 Queen Split Beds)

  • Max. number of persons: 4
  • Area: From 70 / 753 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

2 BEDROOM 2 BATHROOM APARTMENT - BALCONY & WATER VIEW (2 Kings or 4 King Splits)

  • Max. number of persons: 5
  • Area: From 80 / 861 sq ft
  • Views: Harbour view *
  • Most of the accommodation: Corner Room *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone

2 BEDROOM 2 BATHROOM SUITE 2 KING BEDS

  • Max. number of persons: 4
  • Area: From 50 / 538 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Ironing board and flat-iron
  • Breakfast in bed(...)
Apartments

Our restaurants and bars

Capri Café & Lounge

Type of cuisine: Cafe

Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café & Lounge offers a warm, and inviting environment for everything from a coffee to a full feed breakfast and lunch.

Capri Café & Lounge

Non contractual photo

Located conveniently on the ground floor of the Sebel Docklands, this friendly neighbourhood café provides the perfect spot for a morning coffee on the water.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 30

  • Maximum capacity: 12 people

Find out more

Our guest reviews for
The Sebel Melbourne Docklands

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

6,085 reviews

tripadvisor

TripAdvisor Rating 4.0/5

911 reviews

Well located, convenient to tram stop.

Customer review rating 4.5/5

Joyce Couples - 02/05/2021 Confirmed reviews ALL

When booking in we were given a card as a breakfast booking, but it wasn't explained. When we found our room there was no cool water provided. Nor was there any surprise there, although this was promised on our online booking documentation. However, on returning to reception a gentleman attended to us. He was very polite and apologized. He then provided a bottle of wine of our choice, plus 2 bottles of water plus a small box of chocolates. We thanked him for his service.

Great stay and great location

Customer review rating 4.5/5

Anonymous Couples - 30/04/2021 Confirmed reviews ALL

Great stay and location the only minor inconvenience was to open the garage you needed to get out of the car as the swipe was on the passenger side

Late accommodation request

Customer review rating 4.5/5

Sharee Solo - 30/04/2021 Confirmed reviews ALL

Rang trying to find accommodation in Melbourne with parking at 10 PM , the reception were very helpful and I was grateful to be able to have a bed plus a safe place to leave my car overnight. For a short stay was a little expensive.

Well located and good stay

Customer review rating 0.5/5

Lee B. Couples - 30/04/2021 Confirmed reviews ALL

We got an accor gift card for our wedding and the drama we have had trying to use it has been disgraceful. I would NEVER recommend accor to anyone as long as I live. The mis information, can only book certain hotels at certain times, pay in full, don't pay till you get there and the list goes on. Would never use accor or stay with them ever again. Not that I think this feedback will ever be reviewed. If this was my business model, I would sack the person who wrote it! Anyway the sebel was nice and the staff there were excellent, but accor really soured our one year wedding anniversary....

Well located, great service clean room

Customer review rating 5.0/5

Garfield S. Business - 29/04/2021 Confirmed reviews ALL

Well located, great service clean room,nice view

Lack of advertised facilities

Customer review rating 3.0/5

Lr Families - 28/04/2021 Confirmed reviews ALL

We were unaware of access restrictions to the pool. When questioning this I was told that I should have known. The booking.com site described true pool and showed pictures with no obvious notes it was not able to be used by hotel patrons. When we were given access (I think someone book us in a a permanent resident) only 3of our 4 family members could go. This was a large area (well exceeding the old requirements of 1 person per 4sq meters). Whilst I understand the limitations COVID has put on many business, communication is key and in this case was missing. The manger was nice and apologetic and gave us a nice bottle of wine. What we didn’t report at the time (as I didn’t want to make a fuss or change rooms) was the sticking door (rm 407) that was unable to be opened by our children and required significant force for me to open it. The door on the second bedroom was off it’s track and too heavy to pull closed. These things didn’t affect the use of the room but did add to the feeling of not being happy with our overnight stay.

Amazingly helpful staff. Best of ANY motel I have stayed in.

Customer review rating 5.0/5

Brett Families - 27/04/2021 Confirmed reviews ALL

Staff member came with my father I law to help show him car Parking he was nervous accessing. Helped him park car. Above and beyond in my opinion. You allowed us a late check out with was important to us for some medical purposes. We were allowed the keep the car in the carpark until later which was massively convenient for people that are not very confident driving in the city. Would and have recommended your motel to many!!

Great Front Desk Staff

Customer review rating 4.5/5

Anonymous Couples - 27/04/2021 Confirmed reviews ALL

My wife and I were extremely happy with our stay. The room was great and the front desk staff were extremely friendly and helpful. We had an oversized rental car that was hard to park and the hotel staff took all the stress out of ensuring the car was in a safe parking spot.

Customer review rating 3.5/5

Owen Families - 27/04/2021 Confirmed reviews ALL

Had some confusion with the booking process through Accor but was sorted well by FOH. Only thing was room smelt musty, coming from bathroom. No exhaust system in there as fan wasn’t working and seem to have been coming from shower drain.

Rooms very well appointed, fantastic location, very enjoyable stay.

Customer review rating 4.0/5

Stacey B. Couples - 27/04/2021 Confirmed reviews ALL

We had a lovely weekend away at the Sebel Docklands Melbourne. Being an Accor 'Member for the Day' was terrific. We were greeted with a lovely bottle of wine upon arrival and enjoyed a late checkout. The only disappointing factor abut the stay, was the limitation of people in the pool area as my sister and husband were also staying at the Sebel but we could not enjoy the pool/spa facilities together as it was limited to just 3 people.

Good size and well appointed apartment

Customer review rating 3.5/5

Jwpc Couples - 27/04/2021 Confirmed reviews ALL

Check in delayed by an hour with advance notice. No offer off compensation until we requested. Had booked FOMO package, check in staff no awarer wanted to charge us for parking, we also had to call reception for the complimentary sparkling wine, which we expectedv to be in our room on arrival. When room was serviced, ammenities and towels replaced, bathrooms and other surfaces not wiped. Also concernces with hygiene of doonas only protected by thin cover and no top sheet and staff could not confirm when doonas are washed. Doonas should be changed between every guest to maintain and ensure adiquate hygiene. Disappointing no TV in main bedroom which is the biggest room and best view.

Chess

Customer review rating 5.0/5

Gary H. Couples - 27/04/2021 Confirmed reviews ALL

We enjoyed a weekend couples retreat at the Sebel Docklands to attend a theater performance. we had a studio apartment and had a relaxed time away from work and household chores

Good stay

Customer review rating 4.0/5

Rohan Couples - 26/04/2021 Confirmed reviews ALL

Enjoyed the apartment, close walking distance to plenty of attractions

Unprofessional staff

Customer review rating 1.0/5

Tarnia Z. Couples - 26/04/2021 Confirmed reviews ALL

Hi Simon I am replying to your email re our stay for my Birthday on the above days. We were not going to say anything, but since you ask I will share our experience with you. I’m sorry to say it was not what we expected. I secured a good deal through Fumo thinking we can save a bit of money as we are semi retired and have not been to a hotel for a year. The whole experience was bad, from the time we checked in had trouble opening the underground car park, key didn’t work, lucky for us someone else was behind and they had a working key, so we went in too. Once we parked on level 6 we couldn’t open the door to enter the building, so had to walk down 6 floors to go back to reception to fix the problem. Finally got into our room, but the cleaner was still in the room doing the beds, we had to wait again. The floors and table was not cleaned, I called the reception and they said when someone comes in the next morning will do it. The next day we left the room, with the sign on the door to make up the room, after returning at 4.30 pm approx, nothing had been done. I called reception and they couldn’t see why it wasn’t done and sent a cleaner to co e up, once again whilst we were in the room to tidy up, not to mention the floors still were not cleaned, just quickly made the beds and changed the towels. This is bad service, sorry we were not happy. I tried to book the pool as soon as we checked in, even though I did it before we checked in on the day, they couldn’t find the message and said they will get back to me. Once they got back to me said the pool was fully booked on the Saturday and I could only get it at 9 pm on the following night Sunday. I agreed but was not happy, as there was no follow up call. That ended up being a disaster, the person at the desk walked me around the block to check in with security and I then had to walk back to the hotel with a key to go into the pool area, once finished would of had to walk back in the cold around the block at 10 pm in the night by myself to the hotel. But it doesn’t end there the key didn’t open the door to the pool, I was locked in between 2 doors, lucky someone was leaving so he let me in the pool. I was then in, but 2 sleezy men inside, made me change my mind and I left without even going for a swim. Had to go back around the block to get my licence back from the security man, who held onto it. What was meant to be a Birthday celebration, was not what I expected. Myself and hubby were quite upset, we just left Sunday morning, deciding never to return, the 2 female staff were useless and not helpful. The male staff member was a bit better, offered us breakfast on the Sunday, prior to us leaving. Overall below average. Thanks for listening. Tarnia and Con Z.

Customer review rating 3.5/5

Anonymous Solo - 26/04/2021 Confirmed reviews ALL

Staff was very helpful and friendly upon check-in. The room was quite stuffy and did still smell of the food from the previous tenant and the bathroom shower did still have some hairs in it so wasn't the best thinking that the room might not be completely clean. I wasn't able to get the heating working and the light in the bathroom was flickering (both things I did advise). Otherwise, the stay was really comfortable, location is great and the facilities were fantastic. I will still stay here again.

One thing after another, choose somewhere else, plenty of other options nearby.

Customer review rating 1.5/5

Dean W. Business - 25/04/2021 Confirmed reviews ALL

This is just a summary of main problems. 1. Completely let down by front office arranging outside laundry. I arrived in Melbourne 3 days before check in, dropped my luggage, organized outside laundry, paid for it and then it wasn't ready for my check-in. Caused me uneccesary anxiety when I should have been preparing for the first day of a new job. 2. Staff unhappy, unmotivated and seemingly overworked. 3. Poor fire and safety during fire drill ... got lost trying to exit the hotel during the evacuation - not a staff member in sight. Locked in and couldn't get out to leave for 6am check out.

Weekend stay for the football, easy access to grounds

Customer review rating 4.5/5

Ken Solo - 25/04/2021 Confirmed reviews ALL

Enjoyable stay, tram stop out front and lots of restaurants around hotel.

Work Stay

Customer review rating 4.5/5

Brett D. Business - 22/04/2021 Confirmed reviews ALL

Having a rough idea where you are located, this helped me plan my approach, as I was traveling by car. Having to find a park outside in a dead end street whilst I completed the check in process was a bit clunky, but nothing big to worry about. Found the carpark entry once I did a turn. Carpark entrance and the entry process could be made more simple and more user friendly, but now having experienced the process, I will be much better prepared next time I visit, and I will definitely be back.

Comfortable rooms and good amenities

Customer review rating 4.5/5

Ben Business - 22/04/2021 Confirmed reviews ALL

An overnight work trip was made easy. Good wifi connection and a comfortable room made working until early hours of the morning bearable. Great location made it an easy commute to the office, having onsite carparking also was appreciated.

Good Stay at Docklands

TripAdvisor rating 4.0/5

Rosscoe3010 07/02/2021 TripAdvisor review

Another good stay at the Sebel Melbourne Docklands. The staff are very attentive to our needs and requirements. Could not fault any nature of the stay. The room had a great view and was well laid out with kitchenette and two bedrooms and lounge.

Dear Ross, We very much appreciate your comments regarding your stay. I am delighted to hear that you enjoyed staying at The Sebel Melbourne Docklands, positively highlighting the service you received. We look forward to welcoming you back soon. Kind regards, Brandy Wang Hotel Operations Manager

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