The Sebel Melbourne Docklands 4.5 stars

The service from staff excellent, however would have thought for 3 night stay would have got a change of towels. Rooms made up as requested. Could use a better quality garbage bag not very hardy. No problem with parking

Booked 2 luxury escapes stay with one night at full room rate in between on new years eve. I think i must have explained this at least 4 times to diferent staff members before during and on checking out. It was painfull , some staffs understanding of English needed for this customer facing role was poor. Rooms were not very clean ie Windows very dirty, dust on surfaces Space in the apartment was good and staff and food in the Capri cafe were great. Would probably not stay there again

Very comfortable and nice and clean.

We were disgusted by dirty sheets which were stained the smell of the room was rather strange and the tvs did not work properly

Checking in with limited pay option was difficult. No pay pass facility. I had lost my wallet and luckily had my CC separate. Unfortunately, because I don’t use the CC often I was unsure of the PIN and was told there was nothing you could do until I kicked up a stink and then suddenly there was another way!?!?!? Over cleanliness was good, apart from the mirror in the bedroom that looked like some sort of “liquid” had been poured onto it and overlooked at the last clean

Disappointing. Room not ready when we arrived. Made to go out for an hour. When we came back after an hour of walking the streets, we were told that it would be at least another hour!!! Reception gave us drink vouchers for the restaurant and said we could wait there. Restaurant service was even worse. They said all we were entitled with those vouchers was a small coffee in take away cups. The apartments were lovely but the service and organization lacked BIG TIME. Have booked elsewhere for next year.

The stay was good - allowing for the days we were there (both public holidays and one being christmas). Room was good and parking quite reasonable. What was missing however was firstly the opportunity to use the welcome drinks as nothing was open christmas day and despite what was said in an email prior to arrival the on site restaurant was not open on the Thursday ( we had been told it was now closed Sun - Wed). In addition despite being listed on the letter saying what benefits we get from accor membership one item - bottle of water was not provided. Only small but the absence of something noted as being included is missed more than a major thing (such as the ability to eat at the restaurant even with a discount).

Great stay, Apartment was clean and we enjoyed all the facilities including gym pool and sauna.The Hotel is well located next to the City but also near the water with some good restaurants and cafes near by.

check in was very slow and room wasnot ready until 4 o'clock

Great service and location

We had an exceptional stay and loved every minute of the 3 nights.. The Staff were so friendly, helpful, cheerful and everything was so clean..!! The pool, spa and sauna were a delight, as was the room.. The view was amazing and the location was perfect..!! Couldn’t have asked for a better home away from home in the heart of Melbourne..!!

We booked very early in 2019 to avoid disappointment and asked for the top level so we could enjoy the scenery of the festive season. Throughout the year we kept call Sebel Docklands to seek assurance we were getting what we paid for. Upon arrival we were advised that we had been placed on level 4 and not level 6. Complaints to management and staff fell on deaf ears. Also the room was not cleaned properly and we had to constantly ask for housekeeping to make good some areas of the apartment after they had been in to clean. One example was very sticky floor in kitchen and entrance area.

The hotel is well located with many restaurants, supermarkets, shopping and free trams close by. Our 2 bedroom apartment was good, however, we were missing some basic utensils i.e. only one fork for 4 people, no egg flipper and the oven made a terrible noise when it was on which led to us having to switch it off at the fuse box. Depsite this, we really enjoyed our stay and would definitely stay again.

Overall very good. An additional bathroom would have been good for a 2 room apartment. Service was good.

You guys were full out on 30 Dec, to be expected. Would have been nice to have our room ready on time: we arrived at 11AM, and were told it would be expedited as posisble, and didn’t have it until 3:30PM that day. Also, seemed trainee was at desk all day - long lines at desk every time I went up. not the best day to utilise trainee? I know it was a hammer of a day, but I’m not sure I’d come back as the service level had frictions that with kids under 4, just aren't’ worth it. best, Luke