The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.3/5 865 reviews

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The Sebel Melbourne Docklands - Image 1
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The Sebel Melbourne Docklands - Image 4
18 Aquitania Way, 3008 DOCKLANDS, Australia

Description

Hotel extras

  • Offering spectacular waterfront views, this is Melbourne's most elegant, iconic destination.

Our accommodation(s)

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Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

GPS:-37.813809, 144.942245

Telephone
Fax +61 3 9641 7599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Capri The Quays

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Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café offers a warm, and inviting environment for everything from a coffee to a full feed breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  865 reviews

Customer review rating 4.0/5

Alexander S. Solo - Confirmed reviews ALL

this was a great place to stay marred only by the fact I returned from being out at 3.30 am and couldn't find both room keys if I hadn't randomly bumped into the security guard who called reception for me I dont know how I would've gotten into my room because the door to reception was locked and there was no one visible to wave to or anything

Customer review rating 5.0/5

Lisa M. Families - Confirmed reviews ALL

Very well presented accommodation, great location with easy access to public transport (trams). Apartment was very well presented and perfect for a weekend getaway.

Dear Lisa, We very much appreciate your comments regarding your stay at the The Sebel Melbourne Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashlee Duan General Manager

Customer review rating 5.0/5

Grubb S. Families - Confirmed reviews ALL

Loved staying at the seibel docklands! Ve eh short walk to marvel stadium and we just jumped a a short tram ride to the dfo! Very friendly and helpful team - we will stay there again!

Dear S., We very much appreciate your comments regarding your stay at the The Sebel Melbourne Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashlee Duan General Manager

Customer review rating 4.0/5

Michelle A. Business - Confirmed reviews ALL

We recently stayed at The Sebel Docklands and overall had a pleasant experience, with a few areas that need improvement. The location was a real highlight, close to some fantastic restaurants, and the nearby tram line made getting into Melbourne incredibly easy and convenient. The views from our room were outstanding, and all staff we encountered were friendly and welcoming. Parking was also readily available and very convenient, which made our stay even easier. One standout positive worth mentioning was the honesty and responsiveness of the staff. I accidentally left behind my engagement ring, which had fallen from the bedside table. When I called to report it, the team acted immediately, the ring was quickly located, and my family was able to collect it within the hour. This level of integrity is outstanding, especially as I’ve stayed in other hotels where even small items left behind were never recovered. However, there were a few issues that impacted our experience. There was a strong chemical smell in the hallways, which we suspect may have been from carpet cleaning, but it was quite unpleasant. We had prepaid for breakfast, which included a set menu (starter, main, and beverage) at the café in the building. Unfortunately, there were issues each day, most notably, the mains consistently arrived before the starters. More concerning was that the menu provided to us did not list an ingredient that I am highly allergic to, despite it being included on the standard menu. This is a serious oversight. On departure, I attempted to raise these concerns with management, but was told they were too busy to speak with me, which was disappointing. While there were some great aspects to our stay, particularly the staff’s honesty and the excellent location, the service inconsistencies and lack of responsiveness at checkout left us feeling somewhat let down.

Dear Michelle, We very much appreciate your comments regarding your stay at The Sebel Melbourne Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are especially pleased to hear your kind words regarding our team’s honesty and responsiveness, as well as the location, views, and overall convenience of your stay. Thank you also for taking the time to highlight the areas where we fell short. We sincerely apologise for the issues experienced at breakfast. The Capri Café is privately owned, and while we coordinate closely with them to support our guests, this is certainly not the level of service we expect. We have since raised your feedback with them directly to ensure greater attention is given to order accuracy, menu clarity regarding allergens, and service timing, and we trust this will not be repeated. We also apologise for the chemical smell in the hallways during your stay, which may have been related to maintenance or cleaning works. We understand how this would have impacted your comfort and will ensure this is better managed moving forward. We are also sorry to hear that your concerns were not addressed at checkout due to time constraints. This is not the experience we aim to provide, and we will reinforce the importance of ensuring all guest feedback is acknowledged and handled appropriately. Thank you again for sharing your experience. We truly value your feedback as it helps us improve, and we hope to have the opportunity to welcome you back for a much more seamless stay in the future. Kind Regards, Ashlee Duan General Manager

Customer review rating 5.0/5

Russell D. Couples - Confirmed reviews ALL

Only a one night stay but would be comfortable for longer. Staff were very helpful

Dear Russell D., We very much appreciate your comments regarding your stay at the The Sebel Melbourne Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashlee Duan General Manager

Other web-users rate our hotel

  • 491 reviews 9.3/10 Location
  • 701 reviews 7.5/10 Room
  • 458 reviews 7.6/10 Service
  • 22 reviews 4.1/10 WiFi
  • 254 reviews 7.1/10 Cleanliness
  • 113 reviews 5.5/10 Value
  • 107 reviews 8.8/10 Pool
  • 83 reviews 9.2/10 Wellness Area

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