The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.4/5 933 reviews

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The Sebel Melbourne Docklands - Image 1
The Sebel Melbourne Docklands - Image 2
The Sebel Melbourne Docklands - Image 3
The Sebel Melbourne Docklands - Image 4
18 Aquitania Way, 3008 DOCKLANDS, Australia

Description

Hotel extras

  • Waterfront Docklands Location - Close to Marvel Stadium & Melbourne CBD

  • Spacious one and two-bedroom apartments with kitchen, laundry and living areas.

  • Daily housekeeping, 24-hour reception and onsite parking for added convenience

  • Indoor heated pool, spa, sauna, gym, reformer pilates studio and rooftop tennis court.

  • Ideal for business travel, leisure stays and extended visits to Melbourne.

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Apartment

One Bedroom Water View Apartment

Photo out of - One Bedroom Water View Apartment

Take in waterfront views from your private balcony in this one-bedroom apartment featuring sepearte bedroom open-plan living, a fully equipped kitchen and laundry facilities. A relaxing base from which to experience Melbourne Docklands & beyond.

  • Views:

    Partial ocean view

  • Most of the accommodation:

    Balcony or Dining room / area or Additional living room / area

Max. number of persons
3
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Dishwasher
  • Full kitchen
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Blackout curtain
  • Dish-cleaning supplies
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Individual heating and air conditioning adjustment

Working Area

  • Adjustable desk lamp
  • Business Desk
  • 3 pers. max
  • 40 m² / 430 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Partial ocean view
  • Most of the accommodation: Balcony or Dining room / area or Additional living room / area
  • Accessible room
See availabilities

Designed for families, friends or colleagues travelling together, the two-bedroom apartment features open living & dining areas, a fully equipped kitchen & laundry facilities, complete with a balcony offering the flexibility of apartment-style living.

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 60 m² / 645 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Dishwasher
  • Full kitchen
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • Web TV
  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Dish-cleaning supplies
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows
  • Separate closet

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Ideal for families, groups and longer stays, this two-bedroom apartment features two bathrooms, separate living and dining areas, a fully equipped kitchen and laundry facilities. Complete with water views and a private balcony.

  • Views:

    Harbour view

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Dishwasher
  • Full kitchen
  • Gas hobs
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator with freezer compartment
  • Crockery and cooking utensils
  • Complementary in room coffee or tea

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone
  • Free local calls

Tv Facilities

  • 55'/140 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Room interior entrance only
  • Smoke alarm in room
  • Sprinkler in room

Bedding Facilities

  • Rollaway bedAdditional charge

Comfort Features

  • Bedding and towel
  • Blackout curtain
  • Complete cleaning
  • Hair dryer
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Adjustable desk lamp
  • Business Desk
See availabilities

Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

GPS:-37.813809, 144.942245

Telephone
Fax +61 3 9641 7599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 88 rooms
  • 5 rooms for people with reduced mobility
  • 5 connecting rooms
  • 88 non-smoking rooms
  • 6 floors

Languages spoken at the hotel

  • English
  • Vietnamese
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Complementary Self Service Laundry

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed WiFi
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas
  • Plugs and converters available on desks Additional charge

Check In & Check-out facilities

  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Catering

Breakfast

  • Breakfast à la carte Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

One Meeting room

Business Center

  • Self service business center
  • Business center with support staff
  • Business center is wheelchair accessible

Well-being

TENNIS & ROOF TOP BBQ

  • On site
  • Sauna room
  • On site
  • Indoor parking
  • Private
  • 95 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 2 m / 6.5 ft

  • Parking pricing: 24.80 € 40 AUD Per day
  • Parking for a month
  • Parking for a week

Services & equipment

  • Stairs

Security

  • Well-lit parking
  • Video surveillance in parking
  • Controled access parking
  • Parking equipped with lights

Accessibility

  • Elevators
  • Accessible parking

Breakfast

Non contractual photo

  • Hot Breakfast
  • Cold breakfast

Restaurant

  • Breakfast

A variety of cafés and breakfast venues are located within walking distance of The Sebel Melbourne Docklands, including Capri @ The Quays, an independently operated café located within the hotel complex.

Maintain your fitness routine with access to a well-equipped spacious gymnassium with natural light featuring cardio and strength training equipment, along with a dedicated Reformer Pilates Studio available for guest use.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  933 reviews

Customer review rating 3.0/5

Sarah W. Families - Confirmed reviews ALL

Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our great location, cleanliness, and amenities, and that the apartment was well presented for your family stay. We’ll be sure to pass your kind comments on to our housekeeping team. We’re also sorry to hear that the apartment and balcony were smaller than you expected, and that the pool was busier and smaller than anticipated. We understand how this may have impacted your overall experience, particularly when you were planning to spend more time at the property. We’re equally sorry that the firmness of the beds and pillows affected your sleep and comfort. Your feedback is very valuable to us, and we appreciate you highlighting these areas. We hope to have the opportunity to welcome you and your family again and provide a more comfortable and enjoyable stay. kind regards, The Sebel Melbourne Docklands Team

Customer review rating 2.5/5

Jun Y. G. Couples - Confirmed reviews ALL

Thank Y. for sharing your feedback with us. We’re pleased to hear that Y. appreciated our convenient Docklands location. However, we’re sorry that the condition of the rooms and the standard of housekeeping did not meet your expectations. We understand how disappointing this can be, particularly when cleanliness and comfort are such important parts of a hotel stay. We also apologise that Y. did not feel recognised as an Accor member. We value the loyalty of our Accor guests and will be addressing your comments with the relevant teams to ensure these aspects of the guest experience receive the attention they deserve. Thank Y. again for your honest feedback. We hope to have the opportunity to provide Y. with a much-improved experience on a future visit. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 3.5/5

Katrina F. Couples - Confirmed reviews ALL

Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our lovely hotel, convenient location, and the quieter inner-city atmosphere. It’s great to know you appreciated being close to Marvel Stadium, restaurants, and DFO. However, we’re very sorry to hear about the condition of the bed. A comfortable night’s sleep is an essential part of the guest experience, and a sagging or unstable mattress is certainly not the standard we aim to provide. We appreciate you bringing this to our attention and will ensure your comments are shared with our team for review. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back for a much more comfortable stay. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 5.0/5

Kim E. Friends - Confirmed reviews ALL

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Customer review rating 4.5/5

Lorraine M. Families - Confirmed reviews ALL

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our great location, cleanliness, and amenities, and that the apartment was well presented for your family stay. We’ll be sure to pass your kind comments on to our housekeeping team. We’re also sorry to hear that the apartment and balcony were smaller than you expected, and that the pool was busier and smaller than anticipated. We understand how this may have impacted your overall experience, particularly when you were planning to spend more time at the property. We’re equally sorry that the firmness of the beds and pillows affected your sleep and comfort. Your feedback is very valuable to us, and we appreciate you highlighting these areas. We hope to have the opportunity to welcome you and your family again and provide a more comfortable and enjoyable stay. kind regards, The Sebel Melbourne Docklands Team

Customer review rating 2.5/5

Jun Y. G. Couples - Confirmed reviews ALL

Rooms are dated, housekeeping did a rather poor job. No recognition as an accor member. Only thing going for this hotel is the good location in docklands.

Thank Y. for sharing your feedback with us. We’re pleased to hear that Y. appreciated our convenient Docklands location. However, we’re sorry that the condition of the rooms and the standard of housekeeping did not meet your expectations. We understand how disappointing this can be, particularly when cleanliness and comfort are such important parts of a hotel stay. We also apologise that Y. did not feel recognised as an Accor member. We value the loyalty of our Accor guests and will be addressing your comments with the relevant teams to ensure these aspects of the guest experience receive the attention they deserve. Thank Y. again for your honest feedback. We hope to have the opportunity to provide Y. with a much-improved experience on a future visit. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 3.5/5

Katrina F. Couples - Confirmed reviews ALL

Perect for that quieter inner city stay, right near Marvel stadium and awesome restaurants, not too far a walk to the DFO either. The room was lovely but the bed was not at all up to standard. It sagged in the middle, moved when one of us rolled over, not what you would expect for such a nice hotel/apartment.

Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our lovely hotel, convenient location, and the quieter inner-city atmosphere. It’s great to know you appreciated being close to Marvel Stadium, restaurants, and DFO. However, we’re very sorry to hear about the condition of the bed. A comfortable night’s sleep is an essential part of the guest experience, and a sagging or unstable mattress is certainly not the standard we aim to provide. We appreciate you bringing this to our attention and will ensure your comments are shared with our team for review. Thank you again for your honest feedback, and we hope to have the opportunity to welcome you back for a much more comfortable stay. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 5.0/5

Kim E. Friends - Confirmed reviews ALL

Very friendly staff

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Customer review rating 4.5/5

Lorraine M. Families - Confirmed reviews ALL

Great location and amenities

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Customer review rating 3.5/5

Kathryn H. Families - Confirmed reviews ALL

Great location, the rooms were nice and spacious, comfortable and clean and had everything we needed. Pool and Spa were nice.

Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed our great location and found your room spacious, comfortable, clean, and well equipped. It’s also lovely to know you had the chance to enjoy our pool and spa facilities. We truly appreciate you taking the time to share your experience and look forward to welcoming you back for another enjoyable stay. Kind Regards, The Sebel Melbourne Docklands Team

Customer review rating 4.0/5

Dianne C. Couples - Confirmed reviews ALL

Staff were amazing

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Customer review rating 4.0/5

Rebecca M. Couples - Confirmed reviews ALL

Since the renovations the beds are a lot more comfortable and the rooms are as clean and tidy as always which is amazing

Thank you so much for your wonderful feedback! We’re delighted to hear that you’ve noticed the improvements following our renovations, especially the more comfortable beds. It’s fantastic to know that our rooms continue to meet your expectations for cleanliness and tidiness. We truly appreciate your continued support and look forward to welcoming you back for another great stay! Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 4.0/5

Dominique W. Couples - Confirmed reviews ALL

Everything was satisfactory however the room we were assigned had a very strong rotten egg smell the second we walked in... this eventually went away but would greet us each time we entered

Thank you for sharing your feedback. We’re pleased to hear that you found everything satisfactory and appreciated our location. We’re very sorry, however, about the strong unpleasant smell in your room. We understand how uncomfortable it must have been to experience this each time you returned to the room. We appreciate you bringing this to our attention and will ensure it is investigated with our team. We hope to have the opportunity to provide you with a more comfortable stay in the future. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 4.5/5

Jody S. Solo - Confirmed reviews ALL

Awesome pool and spa. Fab room. Had a great stay

Thank you for the fantastic feedback! We’re so pleased to hear you had a great stay and enjoyed our convenient location, pool and spa, as well as your room. It’s wonderful to know everything contributed to an enjoyable experience. We look forward to welcoming you back again soon! Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 5.0/5

Jeanette C. Couples - Confirmed reviews ALL

We were upgraded from a 1 bedroom water view, to a 2 bedroom water view. The room was absolutely stunning. The view amazing!

Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your complimentary upgrade to a two-bedroom water-view apartment and that you loved the room and stunning views. It’s fantastic to know you had a perfect stay. We hope to welcome you back again soon! Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 5.0/5

Alexis B. Business - Confirmed reviews ALL

Wonderful

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Customer review rating 5.0/5

Michael G. Families - Confirmed reviews ALL

Family enjoyed their stay, we’re all very happy thank you

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Customer review rating 4.5/5

Ernest J. Solo - Confirmed reviews ALL

Good stay at the Sebel. Quiet location close to downtown. Lovely view across the marina.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Customer review rating 4.0/5

John T. Business - Confirmed reviews ALL

I believe this was my 8th stay at the Sebel

Thank you for your continued loyalty and for choosing The Sebel for what sounds like your 8th stay! We’re delighted to hear that you enjoyed the comfortable accommodation and convenient location. We truly appreciate your support and look forward to welcoming you back for your next stay. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 1.5/5

Damien M. Families - Confirmed reviews ALL

We booked online for a double room, which was listed as one king and two singles. If you search on all.accor.com for 4 adults you'll see that result. The room was two kings. Reception said it couldn't be changed and it was our fault for not requesting the two singles. The room itself was very cramped, the bedroom doors didn't fully close, the toilet was between the two bedrooms for some reason, the lights were all outside the doors and one bedroom had a window into the lounge room, so any time someone needed to go to the loo they would wake up anyone in that room. Just generally the hotel feels like a dodgy place with a fancy face put on it to hide the fact.

Thank you for taking the time to share such detailed feedback. We sincerely apologise for the frustration and disappointment you experienced during your stay. We are particularly sorry for the confusion regarding the bedding configuration shown when booking online. We understand how frustrating it would have been to arrive expecting one king and two single beds and then be advised that the room could not be changed. We will review how this room configuration is displayed online to ensure the information is as clear and accurate as possible. We also regret that the room layout and condition did not meet your expectations, including the bedroom doors, lighting, bathroom positioning and internal window. Your comments have been shared with our management team for review. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 4.5/5

Hubert B. Business - Confirmed reviews ALL

Satisified.

Thank you for your wonderful feedback. We’re pleased to hear you were satisfied with your stay and found our location convenient, particularly being close to the tram stop and ABS office. We appreciate your kind comments and look forward to welcoming you back to The Sebel. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 1.0/5

Judith K. Families - Confirmed reviews ALL

Booked the accessible 2 bedroom apartment and nothing about that was accessible. It also didn't come with the 1 King and 2 singles I booked but 2 Kings which only get split if you prewarn the hotel. This is nowhere mentioned. The staff was nice and split the bed for us after check in. The rooms can't be accessed from the car park unless you can use stairs and there's no grab rails in the bathroom not any room to manoeuvre and it should be illegal to call that room accessible. Do not book if you're in a wheelchair! Our doona had blood stains on it which got changed when I complained and we only received 1 facewasher for 4 people and had to call to receive more. The second bedroom has no real walls but a wall made out of frosted glass so if you've got the light on in the kitchen/lounge it illuminates the whole second bedroom. The second bedroom door also doesn't shut properly due to a skirting board installed where the door should go. There's also no window going to the outside in that second bedroom. On the second day we discovered that some of the drawers and cupboard doors in the kitchen were hard to open due to the doors and drawers being installed on a wrong angle. They all don't line up! The dishwasher constantly beeps so that was turned off at the power point, I'm guessing no one knows how to fix it. The split system in the bedrooms worked but the one in the loungeroom was not working. Overall for the price we paid and the advertised accessibility and 4.5 stars it was very disappointing. The staff were friendly and obliging and the beds were comfy but we won't be staying again.

Thank you for taking the time to provide such detailed feedback. We sincerely apologise for the significant shortcomings you experienced during your stay, particularly regarding the accessibility of the apartment. We take your comments about the accessible features very seriously. The concerns you have raised regarding access from the car park, bathroom facilities, grab rails and manoeuvring space are important, and we will be reviewing these with our management and maintenance teams. We also apologize for the confusion regarding the bedding configuration and agree that this information should be clearly communicated at the time of booking. We are very sorry about the blood-stained doona and the lack of sufficient bathroom linen on arrival, as well as the issues you encountered with the bedroom door, kitchen cabinetry, dishwasher and air-conditioning. These are not the standards we aim to provide, and your feedback will be followed up with the relevant teams. We are pleased that our team was friendly and able to assist with the bedding and replacement doona, and that you found the beds comfortable. Nevertheless, we understand why the overall experience was disappointing, particularly given the expectations associated with an accessible apartment. We sincerely regret that we did not meet those expectations and appreciate you bringing these matters to our attention. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 1.5/5

Keah N. Friends - Confirmed reviews ALL

Bedsheets hadn't been changed from previous guests. Clearly slept in with popcorn crumbs throughout the sheets.

Customer review rating 4.5/5

Keryl C. Families - Confirmed reviews ALL

Great apartment with everything we needed, lovely water views, perfect pool area and close proximity to public transport and cafes.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Other web-users rate our hotel

  • 501 reviews 9.4/10 Location
  • 697 reviews 7.9/10 Room
  • 466 reviews 7.9/10 Service
  • 26 reviews 2.6/10 WiFi
  • 249 reviews 7.3/10 Cleanliness
  • 114 reviews 9.1/10 Pool
  • 112 reviews 5.7/10 Value
  • 94 reviews 8.9/10 Wellness Area

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