The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.4/5 919 reviews

The Sebel Melbourne Docklands - Image 1
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Description

Hotel extras

  • Waterfront Docklands Location - Close to Marvel Stadium & Melbourne CBD

  • Spacious one and two-bedroom apartments with kitchen, laundry and living areas.

  • Daily housekeeping, 24-hour reception and onsite parking for added convenience

  • Indoor heated pool, spa, sauna, gym, reformer pilates studio and rooftop tennis court.

  • Ideal for business travel, leisure stays and extended visits to Melbourne.

Our accommodation(s)

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Room 1

Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

GPS:-37.813809, 144.942245

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Non contractual photo

A variety of cafés and breakfast venues are located within walking distance of The Sebel Melbourne Docklands, including Capri @ The Quays, an independently operated café located within the hotel complex.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  919 reviews

Customer review rating 1.0/5

Judith K. Families - Confirmed reviews ALL

Thank you for taking the time to provide such detailed feedback. We sincerely apologise for the significant shortcomings you experienced during your stay, particularly regarding the accessibility of the apartment. We take your comments about the accessible features very seriously. The concerns you have raised regarding access from the car park, bathroom facilities, grab rails and manoeuvring space are important, and we will be reviewing these with our management and maintenance teams. We also apologize for the confusion regarding the bedding configuration and agree that this information should be clearly communicated at the time of booking. We are very sorry about the blood-stained doona and the lack of sufficient bathroom linen on arrival, as well as the issues you encountered with the bedroom door, kitchen cabinetry, dishwasher and air-conditioning. These are not the standards we aim to provide, and your feedback will be followed up with the relevant teams. We are pleased that our team was friendly and able to assist with the bedding and replacement doona, and that you found the beds comfortable. Nevertheless, we understand why the overall experience was disappointing, particularly given the expectations associated with an accessible apartment. We sincerely regret that we did not meet those expectations and appreciate you bringing these matters to our attention. Kind regards, The Sebel Melbourne Docklands Team

Customer review rating 1.5/5

Keah N. Friends - Confirmed reviews ALL

Customer review rating 4.5/5

Keryl C. Families - Confirmed reviews ALL

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, The Sebel Melbourne Docklands Team

Customer review rating 5.0/5

Lulu W. Business - Confirmed reviews ALL

Thank you so much for your wonderful review and for your continued loyalty to our hotel. It is truly a pleasure to know that you enjoy staying with us during your business trips to Melbourne, especially for your longer stays. We are delighted to hear that Yuan has consistently provided you with exceptional care, assistance, and helpful advice throughout your visits. We will be sure to share your kind recognition with Yuan, as feedback like yours is incredibly meaningful to our team. Your comfort and experience are very important to us, and we are so pleased that our service has helped make you feel welcomed and at home. Thank you once again for your trust and continued support. We look forward to welcoming you back to Melbourne and making your next stay just as enjoyable. Warm regards, The Sebel Melbourne Docklands Team

Customer review rating 4.0/5

Jessica B. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed our convenient location, spacious room, and overall comfort, and we truly appreciate your intention to stay with us again. We are sorry to hear that the cleanliness of your room did not meet the standard you expected. Please accept our sincere apologies, and rest assured that your comments have been shared with our housekeeping team for review and improvement. Thank you again for your valuable feedback. We look forward to welcoming you back to The Sebel Docklands and providing you with an even better experience next time. Warm regards, The Sebel Melbourne Docklands Team

Other web-users rate our hotel

  • 497 reviews 9.4/10 Location
  • 688 reviews 7.9/10 Room
  • 456 reviews 8.1/10 Service
  • 27 reviews 2.3/10 WiFi
  • 247 reviews 7.4/10 Cleanliness
  • 113 reviews 9/10 Pool
  • 110 reviews 6/10 Value
  • 94 reviews 8.9/10 Wellness Area

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