The Sebel Melbourne Docklands 4.5 stars

Customer review rating (ALL Rating) 4.3/5 805 reviews

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The Sebel Melbourne Docklands - Image 1
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The Sebel Melbourne Docklands - Image 4
18 Aquitania Way, 3008 DOCKLANDS, Australia

Description

Hotel extras

  • Offering spectacular waterfront views, this is Melbourne's most elegant, iconic destination.

Our accommodation(s)

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Hotel location

The Sebel Melbourne Docklands

18 Aquitania Way
3008 DOCKLANDS
Australia

GPS:-37.813809, 144.942245

Telephone
Fax +61 3 9641 7599

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Capri @The Quays

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Serving a unique cuisine blended with modern Australian and Asian influences, Capri Café offers a warm, and inviting environment for everything from a coffee to a full feed breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  805 reviews

TripAdvisor Rating  4.1/5  942 reviews

Customer review rating 3.5/5

Queenie L. Families - Confirmed reviews ALL

Two bedroom room was a good size with balcony. Kids had fun. Pool was great. Staff were friendly.

Thank you for your feedback. We’re glad to hear your two-bedroom apartment was a good size, the balcony was enjoyable, and that your kids had fun in the pool. We also appreciate your kind words about our staff. We hope to welcome you back for an even more enjoyable stay in the future! Regards, Ashlee Duan General Manager

Customer review rating 4.5/5

Bradley R. Couples - Confirmed reviews ALL

OUr 1 bedroom apartment was spacious, clean and comfortable. it was great to have a balcony as well, and the view across docklands marina was lovely. The pool, spa and gym were an added bonus.

We very much appreciate your comments regarding your stay at the The Sebel Melbourne Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashlee Duan General Manager

Customer review rating 4.5/5

Corinna L. Families - Confirmed reviews ALL

Comfortable and easy access to everything. Quiet. Would definitely stay here again.

Thank you for your positive feedback. We’re glad you enjoyed the comfort, peaceful atmosphere, and easy access to everything. We truly appreciate your recommendation and look forward to hosting you again. Sincerely, Ashlee Duan General Manager

Customer review rating 4.5/5

Gulseren B. Couples - Confirmed reviews ALL

Our stay was great check-in was quick and easy room was spacious comfortable overall we had a very nice experience besides the airconditioning in the lounge not working properly, staff were advised and maintenance attempted to fix this promptly however it continued to stop, however the bedroom aircondiontioner was fixed for us to use but too cold at night to sleep besides that we had a nice stay staff were great and Mandy the beautiful dog was so welcoming hahhaha

Thank you so much for your lovely feedback! We’re delighted to hear that you had a great stay and that check-in was quick and easy, with a spacious and comfortable room. We do apologize for the ongoing issues with the lounge air conditioning and appreciate your patience while our team attempted to resolve it. We’re glad the bedroom unit was made available, though we understand it wasn’t ideal for overnight comfort. Your comments have been shared with our maintenance team for further review. It’s wonderful to hear that our staff made a positive impression—and Mandi will be especially happy to know she helped make you feel welcome 😊 Thank you again for staying with us. We’d love the opportunity to welcome you back in the future! Sincerely, Ashlee Duan General Manager

Customer review rating 2.5/5

Amelia H. Families - Confirmed reviews ALL

It is a good location and the Dockland view is good. While it is not so close to restaurants / food options, there is tram stop nearby that bring us to city conveniently. However, the unit itself has quite a few of flaws that needs to be improved. First of all the interior... it looked old and dark... the carpet was dark, the furniture was dark, the colour combination with purple was just odd. Then the main bedroom door was a sliding door but it didn't roll smoothly and made a creaky noise that woke my son up when I wanted to get in and out at night. Then the second bedroom wall was tinted glass... that lights could go in, not good for someone that is very sensitive to light like me. Next issue was the curtain did not block the sun completely. It was summer and I was up the moment sunlight went in through the gap of curtains. Lastly... the bleach smell was very strong in the bathroom. Lastly... the wifi was not good, it was so slow. Overall, I must say I am disappointed with the stay. I definitely won't stay here again nor will recommend it to anyone.

Thank you for taking the time to provide such detailed feedback. We’re pleased to hear you appreciated the location, Docklands view, and convenient tram access to the city. We’re truly sorry to learn that the condition and layout of the apartment did not meet your expectations. Your comments regarding the interior design, carpeting, furniture, bedroom door, light transfer through the glass wall, curtain coverage, bathroom odor, and Wi-Fi performance have all been noted and shared with the appropriate teams. We understand how these issues would impact comfort—particularly regarding sleep and sensitivity to light—and we regret that this affected your stay. While some design elements are part of the original layout, we acknowledge that maintenance, lighting control, ventilation, and internet quality are areas that require improvement. Your feedback is invaluable in helping us identify where upgrades are most needed. We’re sorry that your experience left you disappointed and that we were unable to meet your expectations on this occasion. Thank you again for staying with us and for sharing your honest perspective. Sincerely, Ashlee Duan General Manager

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Other web-users rate our hotel

  • 473 reviews 9.2/10 Location
  • 692 reviews 7.2/10 Room
  • 446 reviews 7.4/10 Service
  • 16 reviews 2.4/10 WiFi
  • 255 reviews 6.7/10 Cleanliness
  • 112 reviews 6/10 Value
  • 105 reviews 8.6/10 Pool
  • 80 reviews 9/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.